3 Teamoriented Mindset Jobs

The Service Desk Associate acts as the first line of support for technical issues and service requests, providing essential intake, triage, and routing services across multiple capability groups. You are responsible for capturing accurate issue details, ensuring timely routing to resolver teams, and executing defined Level 1 tasks based on SOPs. In addition, you play a critical part in maintaining service quality by monitoring SLA adherence and escalating potential breaches to team leaders. This position requires excellent communication skills, strong attention to detail, and a customer-focused mindset to help maintain a high standard of IT service delivery. Key Responsibilities: Ticket Triage and Routing: Review and triage all inbound tickets by collecting necessary issue details and assigning them to the appropriate resolver queues within the defined scope of services. Inbound Call Handling: Receive and process inbound support calls from users, ensuring accurate documentation and ticket creation based on the conversation and issue raised. Customer Escalation Management: Handle ticket escalations from customers in cases of service failures. Ensure that escalations are acknowledged and directed to the appropriate resolver groups in a timely manner. SLA Queue Monitoring: Continuously monitor SLA-based queues and proactively identify tickets that are approaching breach timelines. Notify team leads to enable timely resolution and SLA compliance. Execution of L1 SOP Tasks: Perform basic operational tasks as defined under Level 1 Standard Operating Procedures (SOPs) across various capability groups. These tasks may include routine system checks, report generation, or environment health verifications. Coordination with NOC Team: Although the responsibility of publishing service outage communication has transitioned to the NOC team, you must remain aligned with NOC during outages to ensure internal awareness and timely updates when needed. Job Requirements: Technical Skills: - Bachelor's degree (in IT would be preferred) - Experience range: 0 to 6 months of experience - Desirable working on Azure/AWS/M365 services - Desirable Qualifications: ITIL Foundation Level certified/Microsoft Azure fundamentals (AZ-900)/Microsoft 365 Fundamentals (MS-900) Skills & Competencies: - Strong written and verbal communication skills with a customer-first approach and professionalism under pressure - Ability to follow documented processes and SOPs with accuracy and consistency - High attention to detail, especially in documentation and data entry - Basic understanding of IT systems, ticketing platforms, and support processes - Proactive, organized, and capable of managing multiple tasks effectively in a fast-paced environment - Team-oriented mindset with a strong sense of accountability and reliability - Enthusiastic about working in a structured, process-driven support environment - Open to learning, continuous improvement, and contributing to a central knowledge base for process efficiency - Willingness to work rotational shifts, including weekends and holidays, to support 24x7 service operations Company description: Why SoftwareOne Looking for an internship or first job Starting your career is complicated, isn't it Not with us! You can become a new #swomie and enjoy the advantages we have prepared for new talents, as we want you to gain experience but also develop your career at a global company: - Intensive - and continuous training, the IT world is moving forward and we don't miss a thing! - Mentoring - You will have your own mentor to guide and help you. - Involvement - The best professionals ready to teach you as much as you want. At SoftwareOne, we offer you a Junior position in our Service Desk team. And the best part - we teach you everything you need to know through our SoftwareOne Academy!,

The responsibilities for this role include responding promptly and professionally to incoming emails from clients, vendors, and stakeholders. It is essential to maintain clear and grammatically correct English communication through emails. Collaboration with the internal team to understand marketing activities and execute tasks, as well as coordinating with various departments to support project requirements and timelines, are key aspects of the role. Experience with ChatGPT and other AI tools is beneficial for additional support. Managing and prioritizing multiple projects simultaneously to meet deadlines and maintaining records of correspondence, project progress, and reporting are also part of the responsibilities. The requirements for this position include excellent written and verbal communication skills in English, the ability to fluently speak English and respond quickly during conversations or calls, and a basic understanding of digital marketing or general marketing practices. Strong organizational skills, attention to detail, the ability to work under pressure while handling multiple tasks, and a team-oriented mindset with a proactive and problem-solving attitude are important. Proficiency in using email, Google Workspace/MS Office tools is necessary. Preferred qualifications for this role include a Bachelor's degree in Marketing, Business Administration, Communication, or a related field. Previous internships or 6 months to 1 year of experience in a similar role would be advantageous.,

As a Food and Beverage Steward at SaltStayz, you will play a crucial role in ensuring the smooth daily operations of our food service area. Your responsibilities will include maintaining the cleanliness and sanitation of the food service area, setting up and breaking down service stations, as well as assisting in food and beverage preparation. Your dedication to providing excellent customer service will be key in creating a pleasant dining experience for our guests. To excel in this role, you should possess strong customer service and communication skills, along with previous experience in Food & Beverage and Food Service. Your attention to detail will be essential in upholding cleanliness and sanitation standards. The ability to work efficiently in a fast-paced environment, handle multiple tasks, and collaborate effectively with team members are also important qualities we are looking for. At SaltStayz, we value individuals with a positive attitude and a team-oriented mindset. If you have training skills in food service operations and prior experience in a similar role, it would be considered a definite advantage. Join us in our mission to provide exceptional stays and experiences to our guests by being a part of our innovative hospitality team in Noida.,