Openings For Team Lead ops Voice(German),2+yrs,Gurgaon Onpoint Corporate Services

4.0 - 9.0 years

4 - 8 Lacs

gurugram

Work from Office

Manage a team of CSA's for German language travel Responsible for providing floor support &team performance Understanding of Metrics &targets Conduct performance reviews&meeting Hands on exp. in Shrinkage,SLA,Attrition, AHT,CSAT,call volume&rostering Required Candidate profile Excellent communication skills with as Team Lead min.2 yrs exp.for international voice process in german Language in travel domain Graduate/Diploma in any stream ok to work in rotational Shifts &off's

Posted 4 hours ago

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