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Voice Coach Equiniti

3.0 - 7.0 years

0 Lacs

karnataka

On-site

As a Voice Coach in the Operations department of the Contact Centre, your role involves enhancing the communication skills, cultural awareness, and emotional intelligence of the contact center team serving UK and US customers. You will focus on accent neutralization, cultural alignment, and fostering empathy to ensure superior customer service. **Key Responsibilities:** - Conduct training sessions on voice clarity, tone, modulation, and accent neutralization for improved communication with UK and US customers. - Develop personalized coaching plans to address individual improvement areas and maintain consistent communication standards across the team. - Train agents on UK and US cultural norm...

Posted 1 month ago

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