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Team Lead : Collections : B2B : Gurgaon : 9 LPA : Apply Now Outpace Consulting Services

5.0 - 7.0 years

6 - 9 Lacs

Gurgaon / Gurugram, Haryana, India

On-site

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5 to 7 years of overall experience At least 3 years of B2B (Business to Business) Collections experience. Complete and thorough understanding of B-2-B Collections work modalities and requirement Understanding of all Collections KPIs & SLAs performance reports and tools and should be able to implement the same. (Both Collections and Dispute Management) Excellent Verbal and Written Communications skills Oversight on the team and ensuring daily BAU. Manage day to day operations functions of team management and performance delivery. Review and resolve issues. Meeting KPIs and client defined targets. Training and coaching on floor. Quality and feedback for team members for driving performance. Perform quality evaluations and provide coaching/feedback on performance to team members. Process Improvement and increasing efficiencies. Communication with internal and external stakeholders Reporting and analysis on reports and avenues for improvement. Work in Collections target orientation environment Experience in managing the teams and operations in Contact Centre in a Collections operations Environment. Fair understanding on Quality tools and methodology Manage shrinkage & absenteeism, attritions etc. Outlier agent support/management Proactively communicates process exceptions & deviations to Manager, and bottlenecks to process stakeholders as required. Prepare weekly and monthly decks highlighting performance, achievements, areas of improvement and action items to address any gaps Client management and effective delivery on the expectations set by the client on daily and monthly basis. Execute specific Collections Leads tasks as assigned by client as part of delivery management/production. Strong analytical and Excel skills, including v-lookups and pivot tables Key Skills a) Any Graduate b) Min 5 Years of Overall Exp c) Min 3 Years Experience in B2B/B2C Collections

Posted 19 hours ago

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Sports Teacher (Female) K12 Techno Services

0.0 - 5.0 years

0 - 5 Lacs

Bengaluru / Bangalore, Karnataka, India

On-site

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Plan, conduct, and supervise practical sports and physical education sessions for primary school students, including both indoor and outdoor activities. Motivate students to explore various sports and athletic pursuits, helping them build foundational skills in physical fitness. Observe and assess students physical abilities and improvements throughout the school year. Maintain discipline and ensure safety during sports activities, both in practice and competitive settings. Prepare students for competitive events by training and coaching school sports teams, promoting teamwork and sportsmanship. Attend parent-teacher meetings to provide feedback on students physical development, participation, and achievements. Develop and distribute materials such as drills, exercises, and practice plans to support student progress and skill-building.

Posted 2 weeks ago

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