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Infosys BPM Limited logo
Operations Manager- Customer Service Infosys BPM Limited

5.0 - 9.0 years

0 Lacs

karnataka

On-site

You will be responsible for managing customer service operations, resource planning, career planning, performance management, work force management, team SLA, KRA, KPI training, and regularly formulating and executing internal and external governance strategies. You will effectively review and handle client escalations, monitor and analyze key performance indicators (KPIs) such as ticket resolution times, user satisfaction, and escalation rates to drive continuous improvement. Your role will involve driving process adherence and quality compliance through audits, analyzing complex data to share key process and business insights with the leadership team, and project managing complex change in...

Posted 2 months ago

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