321 Team Performance Jobs - Page 3

Roles and Responsibilities Manage multiple projects simultaneously, ensuring timely delivery of high-quality solutions to clients. Lead a team of technical professionals, providing guidance on project execution and deliverables. Develop and maintain strong relationships with clients through effective communication and issue resolution. Oversee budgeting, resource allocation, and risk management for assigned projects. Ensure compliance with company policies, procedures, and industry standards throughout the project lifecycle. Desired Candidate Profile 10-18 years of experience in IT services & consulting with expertise in Delivery Management. Strong understanding of People Management Skills (...

Job Role : Handling customer queries / complaints primarily on emails, letters and calls for Retail Liabilities Adhere to agent-level Service Level Agreement (SLAs) specific by the process Ensure adherence to time schedules (Turn Around Time) Complete the logs specified by the process (End-of-day target) Adherence to Information Security norms & quality process norms. To be aware of and comply with any updates about the process Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance Provide inputs to improve work procedures that can enhance overall team performance Job Requirement : Graduate / Post Graduat...

About The Role Position NameNational Lead Account Servicing, Wholesale Banking Department Wholesale Banking Service Delivery Location Vikhroli, Mumbai Number of Positions 1 Reporting Relationships M8/SVP Service Delivery and CX Position Grade M6/M7 (DVP/VP) - Account Servicing Job Role: Role of National Lead for Account Servicing Supervise Team Leaders across 5 regions, 10 offices throughout India, 50+ Team members servicing clients and RM"™s Serve Corporate and Wholesale banking clients by facilitating opening of various types of Current Accounts for all constitutions, including special accounts like Escrow, RERA, Nodal, etc. Manage collection of documents, verification and timely processin...

About the role: The person should be capable of increasing the sale of EDC machines through proper channels to the merchants across multiple locations. Expectations/ Requirements 1. Create an inspiring team environment with an open communication culture. 2. Need to drive swiping device sales in the assigned area. 3. Resolving merchant queries 4. Drive overall engage merchant base 5. Capable of hiring and building team 6. Set clear team goals 7. Delegate tasks and set deadlines 8. Oversee day-to-day operation 9. Monitor team performance and report on metrics 10. Motivate team members 11. Discover training needs and provide coaching 12. Listen to team members feedback and resolve any issues or...

About the role: The person should be capable of increasing the sale of EDC machines through proper channels to the merchants across multiple locations. Expectations/ Requirements 1. Create an inspiring team environment with an open communication culture. 2. Need to drive swiping device sales in the assigned area. 3. Resolving merchant queries 4. Drive overall engage merchant base 5. Capable of hiring and building team 6. Set clear team goals 7. Delegate tasks and set deadlines 8. Oversee day-to-day operation 9. Monitor team performance and report on metrics 10. Motivate team members 11. Discover training needs and provide coaching 12. Listen to team members feedback and resolve any issues or...

About the team: EDC Retail EDC is one of Paytms business tool to help merchant grow and manage their business through simplicity and data driven technology. About the role: The person should be capable of increasing the sale of EDC machines through proper channels to the merchants across multiple locations. Expectations/ Requirements 1. Create an inspiring team environment with an open communication culture. 2. Need to drive swiping device sales in the assigned area. 3. Resolving merchant queries 4. Drive overall engage merchant base 5. Capable of hiring and building team 6. Set clear team goals 7. Delegate tasks and set deadlines 8. Oversee day-to-day operation 9. Monitor team performance a...

Job Description : Sales Leadership & Team Management: Lead and motivate a team of sales professionals, ensuring targets and KPIs are met or exceeded. Provide coaching and mentorship to team members to develop their sales skills and client management capabilities. Establish a high-performance sales culture, promoting collaboration, accountability, and continuous improvement. Conduct regular performance reviews and provide constructive feedback to improve individual and team performance. Client Relationship Management: Build and maintain strong, long-term relationships with HNI, UHNI, and NRI clients, understanding their unique needs and preferences in luxury real estate. Act as the primary po...

Gladiator Securitas & Allied Services Pvt. Ltd is looking for Senior Sales Manager to join our dynamic team and embark on a rewarding career journey As a Senior Sales Manager, your primary responsibility is to lead and oversee the sales team within an organization You will be responsible for developing and executing sales strategies, achieving sales targets, and building and maintaining strong relationships with clients This role requires a combination of strategic thinking, leadership skills, and a deep understanding of the sales process Key Responsibilities:Sales Strategy Development: Develop and implement effective sales strategies to drive revenue growth and meet company objectives Analy...

Firstsource Solutions Ltd is looking for Senior CSA to join our dynamic team and embark on a rewarding career journey Possessing excellent product knowledge to enhance customer support Handling customer concerns and complaints in a timely manner Troubleshoot and resolve customer issues, escalating more complex issues to higher-level support as needed Document customer interactions and transactions in a clear and concise manner Provide feedback to management and other departments to improve customer service and support processes Meet or exceed individual and team performance metrics, such as response time and customer satisfaction Excellent communication and interpersonal skills Strong proble...

Firstsource Solutions Ltd is looking for CSA to join our dynamic team and embark on a rewarding career journey Possessing excellent product knowledge to enhance customer support Handling customer concerns and complaints in a timely manner Troubleshoot and resolve customer issues, escalating more complex issues to higher-level support as needed Document customer interactions and transactions in a clear and concise manner Provide feedback to management and other departments to improve customer service and support processes Meet or exceed individual and team performance metrics, such as response time and customer satisfaction Excellent communication and interpersonal skills Strong problem-solvi...

Firstsource Solutions Ltd is looking for CSA to join our dynamic team and embark on a rewarding career journey Possessing excellent product knowledge to enhance customer support Handling customer concerns and complaints in a timely manner Troubleshoot and resolve customer issues, escalating more complex issues to higher-level support as needed Document customer interactions and transactions in a clear and concise manner Provide feedback to management and other departments to improve customer service and support processes Meet or exceed individual and team performance metrics, such as response time and customer satisfaction Excellent communication and interpersonal skills Strong problem-solvi...

We are seeking a results-oriented SDR Manager to lead a team of 15 SDRs it is a critical role in building pipelines, developing team members, and ensuring the team meets and exceeds performance targets. This role requires deep experience in SaaS sales, strong leadership capabilities, and a data-driven approach to sales management Key Experiences 1. Team Leadership Development: Recruit, onboard, and train SDRs to deliver exceptional performance. Motivate and coach team members to achieve individual and team KPIs. Conduct regular performance reviews and provide actionable feedback. 2. Strategy Execution: Design and implement SDR workflows, scripts, and outreach strategies tailored to our SaaS ...

Supervise daily operations of the inbound customer service team. Monitor call volumes, service levels, and team performance Handle escalated customer issues and ensure prompt resolution. Train new team members and facilitate continuous learning and upskilling. Generate and present performance reports to management. Ensure adherence to company policies, processes, and quality standards. Handle inbound calls from customers in a professional, efficient, and friendly manner. Resolve customer queries related to products, services, billing, or technical support. Maintain accurate records of interactions and follow up on pending issues. Deliver excellent service by following company guidelines and ...

Coach and mentor sales agents through live and recorded call sessions Conduct engaging training workshops focused on sales techniques, objection handling, and closing skills Monitor individual and team performance metrics to identify coaching needs Provide real-time feedback and actionable insights to boost performance Collaborate with team leaders and QA to develop personalized improvement plans Motivate and energize teams to meet and exceed sales targets Maintain training documentation and performance reports

1. Drive Sales Growth: a. Oversee daily sales operations to ensure monthly and annual revenue targets are achieved or exceeded. b. Develop and execute sales plans, promotions, and lead management strategies in collaboration with the marketing team. c. Identify and pursue new revenue opportunities, including high-value accounts and private client acquisitions, to supplement the revenue stream. d. Monitor market trends and competitor activities to adjust strategies and capitalize on opportunities. 2. Enhance Client Retention: a. Implement and refine strategies to improve client retention, enhance satisfaction, and reduce churn rates. b. Manage escalated client issues, ensuring swift and eHecti...

Manage daily operations of multiple caf outlets within the assigned region. Achieve and exceed sales targets, store profitability, and operational KPIs. Lead, train, and motivate Store Managers and outlet teams to deliver top performance. Ensure brand SOPs, hygiene, and service quality standards are strictly followed. Analyze store-level performance reports and take corrective actions when needed. Conduct regular store visits, audits, and team performance reviews. Coordinate with the marketing team for local promotions and initiatives. Support new store openings and ensure smooth operational readiness. Resolve customer escalations and operational issues in a timely manner. Provide insights a...

City P&L & Sales Leadership Team Performance & Execution Excellence Process Implementation & Daily Correction Problem Solving & On-Ground Agility Strategic Relationships & Deal-Making

Sales Strategy & Planning Develop and implement strategic sales plans aligned with business goals. Set monthly, quarterly, and annual sales targets for the team and monitor performance. Analyse market trends, competitor activity, and customer behaviour to identify opportunities. Team Management Recruit, train, and manage the sales team to ensure high performance. Conduct regular performance reviews, provide coaching and guidance. Motivate the team to meet and exceed targets through incentives and recognition. Client Relationship Management Build and nurture relationships with key clients, partners, and stakeholders. Lead negotiations and close high-value deals. Ensure client satisfaction and...

Max Life Insurance Company Limited is looking for Sales Manager to join our dynamic team and embark on a rewarding career journey. We are seeking an experienced and results-driven Sales Manager to lead our Bancassurance sales team As a Sales Manager - Bancassurance, you will be responsible for driving sales growth through the Bancassurance channel by building and managing relationships with banks and driving insurance product sales through their network You will lead a team of sales representatives, provide training and support, and ensure achievement of sales targets Key Responsibilities Bancassurance Sales Strategy Develop and implement a comprehensive sales strategy for the Bancassurance ...

You are an experienced Team Mentor with a strong background in customer service and process knowledge. You have prior experience in mentoring teams, improving performance, and ensuring high-quality customer interactions. In this role, you will guide and mentor customer service representatives to enhance their performance and efficiency. You will ensure the team has a strong understanding of processes, policies, and customer service best practices. Monitoring and analyzing team performance, you will identify areas for improvement and implement solutions. Conducting regular coaching sessions, feedback discussions, and training programs are also part of your responsibilities. Additionally, you ...

Training Specialist Essential Duties and Responsibilities: Assist in the creation and development of training materials and curriculum under the guidance of senior team members. Develop eLearning modules, videos, job aids, and other digital content using authoring tools such as Articulate 360, Adobe Captivate, or similar platforms. Maintain and update training resources to reflect current systems and tools used in daily operations. Collaborate with business partners and subject matter experts (SMEs) to understand training needs and support the development of effective learning solutions. Support the development of assessment tools to measure learner progress and training effectiveness. Parti...

Training Specialist Essential Duties and Responsibilities: Assist in the creation and development of training materials and curriculum under the guidance of senior team members. Develop eLearning modules, videos, job aids, and other digital content using authoring tools such as Articulate 360, Adobe Captivate, or similar platforms. Maintain and update training resources to reflect current systems and tools used in daily operations. Collaborate with business partners and subject matter experts (SMEs) to understand training needs and support the development of effective learning solutions. Support the development of assessment tools to measure learner progress and training effectiveness. Parti...

Review associate output – JVs, Provisions, reports, docs etc. Make amendments to closing calendar (as per Business Partner). Review any errors and forward to right team to resolve. Post entries related to asset purchase, sale, scrap, transfer. Manage workload and SLAs. Acts as a first point of escalation. Report / Analyze key metrics. Align individual and team performance with SSC’s performance objectives. Give inputs for Asset Code creation. Pass entries related to Fixed Assets (Eg: Transfer, Sale, Scrap). Run monthly settlement and do capitalization. Run depreciation and do reporting related to FA. Coordinate physical verification.

As a Senior Manager - Operations in Noida, you will be responsible for end-to-end ownership of the account, ensuring process adherence and compliance, monitoring team performance, attendance, and driving passion for work excellence. Your role will involve formulating key result areas for team leaders and members, conducting regular appraisals and feedback sessions, managing performance and SLAs to enhance customer satisfaction, and coordinating staffing activities as per policies. You will be expected to effectively manage client relationships to sustain and expand existing business, thereby contributing to revenue generation. Additionally, you will oversee project budgets, schedules, and mu...

As the Program Service Manager / Tour Leader Training Manager / Coach for South India & Sri Lanka programs at Grand Circle Travel India Pvt. Ltd., you will play a crucial role in hiring, training, and driving the performance of Trip Leaders leading Senior Americans on land tours in South India and Sri Lanka. Reporting to the Country Manager India, you will be responsible for developing hiring and training plans, leading training sessions, and providing continuous coaching and support to ensure the achievement of Regional Excellence Goals. This position offers a competitive salary package, a 5-day work week, 18 days of vacation, health and accident insurance, incentive bonuses, personal and p...