99 Team Performance Jobs - Page 2

: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the team: EDC Retail – EDC is one of Paytm‘s business tool to help merchant grow and manage their business through simplicity and data driven technology. About the role The person should be capable of increasing the sale of EDC machines through proper channels to the merchants across multiple locations. Expectations/ 1. Create an inspiring team environment with an open communication culture. 2. Need to drive swiping device sales in the assigned area. 3. Resolving merchant queries 4. Drive overall engage merchant base 5. Capable of hiring and building team 6. Set clear team goals 7. Delegate tasks and set deadlines 8. Oversee day-to-day operation 9. Monitor team performance and report on metrics 10. Motivate team members 11. Discover training needs and provide coaching 12. Listen to team members feedback and resolve any issues or conflicts 13. Recognize high performance and reward accomplishments 14. Encourage creativity and risk-taking 15. Suggest and organize team building activities Superpowers/ Skills that will help you succeed in this role 1. Must have high level drive, initiative and self – motivation. 2. Should have team handling experience. 3. Identify and meet potential clients by growing, maintaining and leveraging your network. 4. Should have good exposure in cold calling, pre sales and lead generation. 5. Should be a graduate.6. Should possess good communication and negotiation skills. Education - Graduation or Post-graduation Why join us : We aim at bringing half a billion Indians in to mainstream economy, and everyone working here is striving to achieve that goal. Our success are rooted in our people’s collective energy and unwavering focus on the customers, and that’s how it will always be. We are the largest merchant acquirer in India. Compensation: If you are the right fit, we believe in creating wealth for youWith enviable 500 mn+ registered users, 21 mn+ merchants, and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!

The Opportunity: Are you passionate about travel and about people? Do you enjoy interacting with people as well as utilizing technology? We are looking for a talented, energetic, results-oriented person who loves working in a fast-paced, multinational environment. As a Contact Center Team Manager based in Pune , you will support both determined business objectives (KPIs) as well as acting as a motivator and decision maker to ensure that the group is working efficiently and in unity. In this position, you will work closely with the operations management team and other departments within Agoda Customer Experience Group (CEG) to support our contact center. The team manager of operations will provide directions, instructions and guidance to the customer care specialists to achieve a certain goal. Understand the team members strengths, weaknesses and motivations. The position requires you to provide extensive coaching to our contact center agents as well as provide valuable input on processes to our operations team. You will also be expected to contribute with ideas for continuous organizational and employee skills development but also at the global level impacting our international contact center network. In this Role, you’ll get to: Continuously monitor the traffic & highlight discrepancies and take actions on spot if needed to ensure that service levels are met Provide constructive feedback – Coach, mentor, motivate and evaluate the performance of the team on a regular basis. Identify performance gaps, formulate action plans to address identified gaps, implement and monitor action plans to ensure success. Ensure the proper and effective implementation of new and existing customer service structures & procedures Understand & analyze traffic reports, proactively make suggestions for improvement Monitor team attendance, document infractions and implement corrective action Assist with planning/organizing the proper coverage & align staffing Supervise the quality assurance process and related training of staff members to ensure quality customer service. Participate in recruitment activities (screening, interviewing) Act as a backup of Operations Manager if needed What you’ll Need to Succeed: At least 2 years of people management experience in a contact center environment. Will be managing at least a group of 15 people in an inbound contact center set up. Excellent English communication skills (verbal & written). Must have a strong track record of evaluating, analyzing, implementing, leading, and monitoring effective and efficient processes to proactively improve center efficiency and staff performance. Excellent personal and interpersonal skills to interact with a variety of individuals, including building strong partnerships with other departments Must be able to handle multiple projects and effectively manage different timelines Proven experience and knowledge in effective hiring, training, coaching and people management practices Experience in managing remote teams is an advantage Proficiency in Microsoft products including Word, Excel and PowerPoint

KR MOTORS KOLHAPUR PVT LTD is looking for Team leaders to join our dynamic team and embark on a rewarding career journey Lead and supervise team members in achieving goals. Monitor team performance and productivity. Provide coaching and feedback to team members. Collaborate with management to implement strategies. Maintain documentation and records of team activities.

Executive - Sales Quality PPC/E-SQ/1309588 Sales Head Office Posted On 16 Apr 2025 End Date 31 May 2025 Required Experience 1 - 3 years ShareApply Basic Section No. Of Openings 1 Designation Grade Executive M10 Freshers/Experience Experience Employee Bonus One Month Organisational GPCOMP Pon Pure Chemicals Group Company Name Pon Pure Chemical India Private Limited Department Sales Country India State Tamil Nadu Region Chennai Branch Head Office Skills Skill Minimum Qualification No data available CERTIFICATION No data available Working Language No data available About The Role Key Responsibilities 1) Monitor Sales Executive Visits & Interactions ? Daily basis Evaluate and assess live tracking of sales executives visit by punchin/out live records and yesterday records to maintain reports to ensure adherence to company standards, compliance guidelines, and meets the targets. (TimeLive recording monitoring Morning 1 hr, Afternoon30 mins and 1 hr evening, Total=2.5 hrs Pan India) ? Conduct regular reviews of sales visit and key in as per customer visit report (CVR) to ensure quality, accuracy, and consistency. (Time120 mins) ? Provide feedback to management on their performance and provide inputs to improve skills and effectiveness. 2) Quality Audits & Reporting ? Conduct routine quality audits of punchin/out report and CRM records. ? Track and monitor daily and weekly based report on key performance indicators (KPIs) for sales team performance such as conversion rates, visiting all the customers in given period of time (CCV) customer visit report against the visit target (PJP VS CVR), and adherence to sales protocols. ? To call the SEs to get the inputs if SE not meeting the target visits, punch-in after 10.30 am and punch-out before 5 pm (Time1 hr) ? Prepare and present regular reports on quality trends, highlighting areas for improvement and suggesting actionable recommendations. 3) Process Improvement ? Collaborate with the Sales team to develop and implement corrective actions and process improvements. ? Work with Sales leadership to standardise and optimise best practices in the sales process. ? Documenting all quality processes, findings, and improvement initiatives are well-documented and accessible to relevant stakeholders.

Those aren't words that are usually associated with a job But working at Bristol Myers Squibb is anything but usual Here, uniquely interesting work happens every day, in every department From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it You'll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams Take your career farther than you thought possible, Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives Read more careers bms,/working-with-us , Key Responsibilities Production support and life cycle management for various systems used by Research BI&T, Maintain and develop run book documentation, end user support documentation, generating reports/dashboards, Responsible for managing technology assets, ensuring they are reliable, accessible, and secure Participates in operational and administrative activities such as maintenance and break-fix releases, security assessments, risk assessments, incident response, certificate renewals, provisioning of user accounts, configurations, etc Ability to understand, prioritize, and communicate IT needs to our business colleagues and stakeholders Supports enhancement releases and upgrades, including requirement gathering, configuration management, testing, and documentation Identifies and/or supports continuous improvement activities Escalates barriers clearly to the team, Qualifications & Experience Explains own work clearly and confidently, Requires significant knowledge of the principles and concepts of a discipline typically gained through a university degree and 3-5 years of experience, Works predominately within established procedures Actively participates in troubleshooting of routine problems Makes decisions that impact own work and other groups/teams Works under minimal supervision, Ability to perform administrator functions and configuration on a variety of applications used by scientists at BMS Demonstrated ability in SQL and Python scripting in tools like Oracle SQL Developer, Familiar with basic IT terminology and troubleshooting concepts, Demonstrates learning agility Takes a responsibility for their own development and growth, Openly considers new ways and solutions to enhance their own work and offers new ideas/continuous improvement, Demonstrates an understanding of factors driving team performance and how they contribute to the team's overall success, Collects and reviews data sources to provide a sound recommendation Identifies basic implications from a logical analysis of a routine situation or issue Determines the most appropriate solution, If you come across a role that intrigues you but doesn't perfectly line up with your resume, we encourage you to apply anyway You could be one step away from work that will transform your life and career, Uniquely Interesting Work, Life-changing Careers With a single vision as inspiring as Transforming patients' lives through science, every BMS employee plays an integral role in work that goes far beyond ordinary Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues, On-site Protocol BMS has an occupancy structure that determines where an employee is required to conduct their work This structure includes site-essential, site-by-design, field-based and remote-by-design jobs The occupancy type that you are assigned is determined by the nature and responsibilities of your role Site-essential roles require 100% of shifts onsite at your assigned facility Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function, BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer

Deluxe Media Inc. is looking for Team Lead - CS, OM to join our dynamic team and embark on a rewarding career journey. A Team Lead is a professional who is responsible for leading, guiding, and supervising a team of employees to achieve specific goals and objectives. Some of the key responsibilities of a Team Lead include : 1. Providing direction, guidance, and support to team members to help them achieve their individual and team goals. 2. Managing team schedules, delegating tasks, and ensuring that deadlines are met. 3. Mentoring, coaching, and providing feedback to team members to help them grow and develop their skills. 4. Identifying and resolving conflicts and obstacles that may impact team performance. 5. Ensuring that team members have the necessary resources and support to perform their job effectively. The ideal candidate for this role should have strong leadership, communication, and interpersonal skills.

Ways of Working Office / Field: Employees are expected to work from the office on all days out of their respective base locations, About The Team - Swiggy Dineout is building Indias largest dining out platform that processes more than 100M diners for its partner restaurants across its network for 21000 restaurants in 34 cities and growing We are striving to augment our consumer promise of enabling unparalleled convenience by helping diners explore restaurants across all categories from QSRs, cafes, casual dining, premium, fine dining and more and offer the widest range of offers on restaurant bills through easy payments on the app We are on a mission to change the way India dines out If you are a foodie and equally passionate to redefine the experience of dining out, join our team to be a part of the Swiggy ride! Dineout is present in 34 cities across India and we have partnerships with more than 21,000 restaurant partners where users can save up to 40% on their dining bills when they pay their restaurant bills using the dine out feature on the Swiggy app Role Summary - The role holder is expected to oversee the onboarding and account management activities of the team on the ground regularly Meet top accounts consistently to understand partner mindset, investment appetite, growth goals to grow the business Resolve queries and objections posed by the partners and support the front line in meeting their targets Review Team performance periodically, provide inputs and timely feedback for course correction, Responsibilities - Account & Partner Relationship Management Discuss the P & L of the top restaurant partners to enable them see performance opportunities/misses; analyze revenue expectations and investment capability, Structure the commercial understanding between the account and Swiggy for existing and new accounts and propose revisions/changes seasonally or when agreed upon, Articulate insights that can help partners in taking necessary corrective actions for growth by activating the right growth metrics/levers Meet the competitor's top accounts to gather insights on competitor actions and propose counter measure Data Interpretation & Performance Management Track Daily Salesmate / Physical Meetings done by each sales POC Track Weekly performance of Account Growth / Degrowth at portfolio /city level and RCA the reasons of it Tack performance of Low Counter Share Outlets on the platform & Build plans along with sales poc to grow them to desired levels Track Daily Performance wrt key metrics such as Ads RPO for their accounts Team Management Present the plan of action to the team with timelines and key parameters for execution, Ensure the team Implements the initiatives to meet the individual revenue line items on the P & L Advertisements, RPO targets, marketing activities etc by monitoring progress constantly, Ensure direct field engagement and engage the team to communicate expectations and coach them on best practices, Interaction With Stakeholders Interact with partner support (discount change, Restaurant Display page etc ), sales operations (competition comparison data, or any ongoing festival data etc ) and finance team ( reconciliation of payouts, queries on GST etc, amount not credited to partner accounts etc ), Functional Competencies Understand Dine Out offerings and gain clarity of growth levers, Knowledge of basic metrics such as operating hours of restaurants , ADs revenue per order (Ads RPO) , Commission Revenue per order and its constituents such as Average Order Value (AOV) Knowledge of the partner app features and user interface, Elements of data dashboards such as CMS/ PowerBi/Compass/Salesmate Understanding of Conversion Funnel Advanced Level Week Wise /Month Wise/Day Wise transactions across accounts , denial rates, supply metrics vs competition Desired Skill Graduate with 4-6 years of field sales experience; Fluency in local language and working knowledge of English Good working knowledge and experience of e-commerce activities and all online marketing channels Confident, Pleasing, and a go-getter personality Effective communication skills Attitude & Aptitude for Sales Should be a team player, working alongside people from all walks of life, Analytical, good Excel skills, The candidate has to be flexible, restaurant owners do not operate on 9-to-5 schedules Leadership and Influencing skills: Identify, build, and use a wide network of contacts with people at all levels, internally and externally Achieves a good result through a well-planned approach, Initiative & Flexibility: Recognizes the need to adapt to change & implement appropriate solutions Be able to identify opportunities and recommend/influence change to increase the effectiveness and success of campaigns, Creativity & Initiative: Demonstrate creativity & originality in your work and have the personal drive and initiative to bring about change and help drive the business forward, "We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regards to race, color, religion, sex, disability status, or any other characteristic protected by the law"

Being a Team Leader, you will manage the day-to-day planning and operations of your team. This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs). As Team Leader, you are in charge of managing the team and making sure everyone adheres to their schedules. You must be organized and be able to handle responsibility. A critical part of the role is to be able to train and help in the development of your team, by conducting team huddles, coaching sessions, and recognizing weaknesses - so you can offer solutions to help them improve and grow. Through that, your team will be able to deliver a superior customer experience - which is the main thrust of your department. You must be adept at creating reports of your teams performance and documenting feedback from your client. You must be able to effectively manage issues that might arise (including HR related ones); not to mention, being creative in terms of thinking of solutions; and acting as the liaison between management and your team. So, do you have what it takes to be a Team Leader? Requirements: So, what are we looking for? We need someone who has the skills to call themselves a Leader. Someone with at least one (1) year of relevant Team Leader experience managing at least 10 + teammates while working in a customer support role within an outsourcing or similar company. We need someone with excellent verbal and written communication skills along with above-average technical know-how. If you have previous experience working on the phone, email and live chat customer support roles, then that’s a plus in your favor. If you’re familiar with E-Commerce, ZenDesk, or any other CRM tools; flexible and willing to work different shifts - then we definitely want to talk to you. Someone who has proper knowledge of all operational KPIs and has good communication skills. Someone who has worked in content moderation, healthcare, banking, finance voice, non voice, blended process. Interested candidates can share your resume at "rajal.garg@taskus.com" or call on 8141444230. Thanks & Regards, Rajal 8141444230

About The Role Position NameNational Lead Account Servicing, Wholesale Banking Department Wholesale Banking Service Delivery Location Vikhroli, Mumbai Number of Positions 1 Reporting Relationships M8/SVP Service Delivery and CX Position Grade M6/M7 (DVP/VP) - Account Servicing Job Role: Role of National Lead for Account Servicing Supervise Team Leaders across 5 regions, 10 offices throughout India, 50+ Team members servicing clients and RM"™s Serve Corporate and Wholesale banking clients by facilitating opening of various types of Current Accounts for all constitutions, including special accounts like Escrow, RERA, Nodal, etc. Manage collection of documents, verification and timely processing of Account maintenance requests like signatory management, KYC/Re-KYC, Term deposit requests, etc. through respective RPC"™s. Responsibilities Ensure timely and accurate completion of all account opening functions, provide excellent customer service, fulfill requests end-to-end, and resolve customer issues effectively. Provide a monthly report on metrics while addressing team challenges and celebrating successes. Conduct periodic location wise service reviews to ensure quality service to both internal and external clients Maintain a robust processing environment with effective controls, empowering the team to offer client solutions within the established policy framework Ensure compliance with regulatory guidelines, company policies, and processes and facilitating smooth audits at all times. Monitor customer satisfaction and service levels closely, driving necessary process improvements Coordinate with stakeholders and clients to address process gaps or issues Keep process documents updated and ensure regular reviews Manage queries, issues, escalations and audits effectively Job Requirements: Post Graduate /MBA with 10-12 years of team leading experience in Account Opening, KYC guidelines, Account Maintenance and related Wholesale Banking products Skills: An Account Servicing National Lead, who oversees team leaders, should effectively lead the team, achieve service levels, ensure compliance, and continuously enhance the efficiency of the account servicing process Here are some key skills required for this role Leadership Skills: Ability to inspire, motivate, and guide team leaders and their teams towards achieving goals. Regulatory KnowledgeFamiliarity with relevant regulations and compliance requirements related to account opening processes. Customer Service OrientationUnderstanding the importance of customer satisfaction and the ability to address client needs and concerns effectively. Communication Skills: Strong verbal and written communication skills to convey information clearly and effectively to team leaders, clients, and other stakeholders. Interpersonal Skills: Ability to build and maintain positive relationships with team members, clients, and other departments. Organizational Skills: Proficiency in managing multiple tasks, prioritizing responsibilities, and ensuring that deadlines are met. Problem-Solving Skills: Ability to identify issues, analyze situations, and develop effective solutions quickly. Analytical Skills: Capability to assess data and metrics related to account openings and team performance to make informed decisions. Training and DevelopmentSkills in coaching and mentoring team leaders to enhance their performance and professional growth. Technical ProficiencyKnowledge of software and tools used in account management and data analysis, as well as the ability to adapt to new technologies. Strategic ThinkingAbility to develop and implement strategies that align with organizational goals and improve account opening processes. Conflict ResolutionSkills to manage and resolve conflicts within the team or with clients in a constructive manner. Time ManagementAbility to manage one"™s own time and the time of team leaders effectively to maximize productivity. AdaptabilityFlexibility to adjust to changing circumstances and the ability to lead teams through transitions. Performance ManagementSkills in setting performance metrics, data evaluation, reviews and providing constructive feedback to team leaders.

APEX BUILDSYS LIMITED is looking for Manager to join our dynamic team and embark on a rewarding career journey Lead department operations and drive team performance Set objectives and manage cross-functional initiatives Ensure process efficiency and strategic alignment Monitor budgets and handle escalations

Job Summary: We are seeking a highly motivated and experienced Team Lead to manage a team of Customer Experience Specialists within our Bus & Movies Line of Business.The ideal candidate will possess a strong understanding of operations management, excellent analytical skills, proven people management abilities, and prior experience in managing customer support through a Key Account Management (KAM) role. This role is crucial in ensuring a smooth and positive experience for our bus & movie customers and partners. Responsibilities: Team Management: Supervise, coach, and mentor a team of Customer Experience Specialists [Team size - 15 Members]. Conduct regular performance reviews, identify training needs, and create development plans. Monitor team performance against key metrics (e.g., resolution time,customer satisfaction scores, first contact resolution). Manage team schedules and ensure adequate staffing levels. Foster a positive and collaborative team environment. Customer Experience: Ensure the team provides exceptional customer service across all channels (phone, email, chat, social media). Handle escalated customer issues and complex inquiries. Identify and address trends in customer complaints and feedback. Proactively identify opportunities to enhance the customer experience. Operational Excellence: Monitor key performance indicators (KPIs - CSAT, Re-Open, Repeat, FRT, ART, Service level adherence) and identify areas for improvement in operational efficiency. Implement process improvements and best practices to enhance team productivity and customer satisfaction. Strong collaboration with other departments (e.g., Business Development Team, Bus operators/Movie Operators, product, engineering) to resolve customer issues and improve the platform. Stay up to date on industry trends and best practices in customer service and bus operations. Key Account Management (KAM): Build and maintain strong relationships with key bus/Movies operator partners. Act as the primary point of contact for assigned bus operators. Address customer concerns and proactively identify opportunities to improve by collaborating with Bus partners/Cinema operators. Work with the Business Development team and Partners to ensure seamless integration and smooth operations. Negotiate service level agreements (SLAs) and ensure compliance. Reporting and Analysis: Prepare regular reports on team performance, customer experience metrics, and KAM activities. Analyse data to identify trends and insights that can be used to improve customer service, operational efficiency, and operator relationships. Use data to make informed decisions about resource allocation, process improvements, and KAM strategies. Qualifications: Bachelor s degree in a related field preferred. Proven experience in managing and leading a team. Sound knowledge of operations management principles and best practices. Excellent analytical and problem-solving skills. Strong communication and interpersonal skills. Ability to work in a fast-paced environment and manage multiple priorities. Proficiency in using CRM software and other customer service tools. Experience in a Key Account Management (KAM) role is essential. Strong customer focus and a passion for delivering exceptional customer service. Preferred Qualifications: Knowledge of Microsoft Office (Excel, PowerPoint) and Google tools. Familiarity with customer satisfaction metrics and measurement methodologies like Service level Adherence, Re-open rate, FCR, FRT, CSAT and Escalation rate.

Job Purpose: To lead and oversee the Customer Experience (CX) and Aftersales (AFS) functions across the North Region, ensuring effective implementation of strategies that drive superior customer satisfaction, enhance dealer profitability, and optimize overall service network performance for Kia India. Key Responsibilities: Regional Leadership & Team Management Oversee the AFS Regional Office and regional CX team to implement CX and Aftersales strategies across the region. Regularly review team performance, ensure manpower availability, manage attrition, and lead retention programs. Conduct regular performance reviews and provide guidance to ensure effective implementation of Kia India's CX strategies. Performance Monitoring & Improvement Monitor and drive regional performance against CX, AFS, and CX training KPIs. Guide the team to identify challenges and implement corrective/improvement actions promptly. Prepare and submit monthly regional reports highlighting CX, AFS, and training performance, challenges, and opportunities. Stakeholder Collaboration Collaborate with Head Office and other regional stakeholders to align and optimize Aftersales and customer experience initiatives. Lead regional reviews and Dealer Principal (DP) meetings for smooth execution of CX strategy. Strategy & Program Implementation Drive successful execution of digital CX programs and strategies within the region. Lead benchmarking efforts to align regional practices with industry best standards. Direct the execution of the CX training strategy for continuous upskilling of regional teams. Service Network & Dealer Management Oversee Service Network planning, expansion, and dealer criticality reviews to ensure high customer satisfaction and business performance. Manage dealer profitability metrics such as OAR (Overall Activity Ratio) and SAR (Service Activity Ratio). Lead service marketing campaigns and allied businesses to boost regional service engagement. Data-Driven Action Planning Analyze data-driven insights to identify CX gaps and formulate targeted action plans. Implement improvement plans across the region aimed at enhancing overall customer satisfaction. Qualifications & Experience: Proven experience in Aftersales, Customer Experience, or related automotive service management roles, preferably in a regional leadership capacity. Strong knowledge of CX frameworks, Aftersales operations, and dealer network management. Experience in digital CX program implementation and training strategy execution. Ability to lead cross-functional teams and manage multiple stakeholders effectively. Analytical mindset with strong problem-solving and decision-making skills. Excellent communication, interpersonal, and leadership skills.

: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the team: EDC Retail – EDC is one of Paytm‘s business tool to help merchant grow and manage their business through simplicity and data driven technology. About the role The person should be capable of increasing the sale of EDC machines through proper channels to the merchants across multiple locations. Expectations/ 1. Create an inspiring team environment with an open communication culture. 2. Need to drive swiping device sales in the assigned area. 3. Resolving merchant queries 4. Drive overall engage merchant base 5. Capable of hiring and building team 6. Set clear team goals 7. Delegate tasks and set deadlines 8. Oversee day-to-day operation 9. Monitor team performance and report on metrics 10. Motivate team members 11. Discover training needs and provide coaching 12. Listen to team members feedback and resolve any issues or conflicts 13. Recognize high performance and reward accomplishments 14. Encourage creativity and risk-taking 15. Suggest and organize team building activities Superpowers/ Skills that will help you succeed in this role 1. Must have high level drive, initiative and self – motivation. 2. Should have team handling experience. 3. Identify and meet potential clients by growing, maintaining and leveraging your network. 4. Should have good exposure in cold calling, pre sales and lead generation. 5. Should be a graduate.6. Should possess good communication and negotiation skills. Education - Graduation or Post-graduation Why join us : We aim at bringing half a billion Indians in to mainstream economy, and everyone working here is striving to achieve that goal. Our success are rooted in our people’s collective energy and unwavering focus on the customers, and that’s how it will always be. We are the largest merchant acquirer in India. Compensation: If you are the right fit, we believe in creating wealth for youWith enviable 500 mn+ registered users, 21 mn+ merchants, and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!

Paytm is India's leading mobile payments and financial services distribution company. As a pioneer of the mobile QR payments revolution in India, Paytm builds technologies that empower small businesses through seamless payments and commerce solutions. Our mission is to serve half a billion Indians and integrate them into the mainstream economy through the power of technology. About the Team. The Oil and Gas Vertical focuses on providing offline payment solutions including QR Code and POS-based transactions. This team works closely with petrol and gas stations, as well as other retail merchants, to facilitate end-to-end sales, onboarding, and operations. It also involves maintaining strong relationships with PSU companies and Oil Marketing Companies. About the Role. We are looking for a Channel Sales Manager to drive product sales, represent Paytm s brand, and manage customer relationships. The role involves handling a field sales team, onboarding merchants, and expanding our distribution network. You ll act as the key point of contact throughout the customer journey from lead generation to conversion and after-sales support. Key Responsibilities. Onboard and service petrol and gas station merchants Manage and motivate a team of 5 or more sales representatives Drive merchant acquisition through QR and POS products Maintain strong business relationships with PSU and Oil Marketing Companies Achieve sales and incentive targets through team performance Analyze sales data to optimize performance and drive growth Expectations & . 1. Must own a smartphone, bike, and helmet 2. Strong growth mindset and entrepreneurial zeal 3. Good understanding of the local market and merchant ecosystem 4. Prior experience in a Channel Sales role with a team of at least 5 members 5. Familiar with concepts like distribution, channel expansion, and performance metrics 6. Proven track record in helping sales teams achieve high incentive earnings Superpowers / Skills That Will Help You Succeed. 3+ years of experience in Channel Sales & Distribution Proven experience in team management Proficiency in Excel and other sales data tools Education. Graduate or higher (Post Graduation preferred) Why Join Us. Join a collaborative, technology-driven work culture with clear performance metrics Opportunity to increase Average Revenue Per User (ARPU) through cross-selling Be part of India s largest digital lending ecosystem Earn respect and recognition based on merit and contribution Make a direct impact on the financial inclusion of millions of merchants Compensation We believe in creating wealth for the right talent. With over 500 million registered users, 21 million merchants, and an unmatched ecosystem, Paytm is uniquely positioned to democratize access to credit. Come, be a part of India s biggest digital lending and payments success story.

Paytm is India's leading mobile payments and financial services distribution company. As a pioneer of the mobile QR payments revolution in India, Paytm builds technologies that empower small businesses through seamless payments and commerce solutions. Our mission is to serve half a billion Indians and integrate them into the mainstream economy through the power of technology. About the Team. The Oil and Gas Vertical focuses on providing offline payment solutions including QR Code and POS-based transactions. This team works closely with petrol and gas stations, as well as other retail merchants, to facilitate end-to-end sales, onboarding, and operations. It also involves maintaining strong relationships with PSU companies and Oil Marketing Companies. About the Role. We are looking for a Channel Sales Manager to drive product sales, represent Paytm s brand, and manage customer relationships. The role involves handling a field sales team, onboarding merchants, and expanding our distribution network. You ll act as the key point of contact throughout the customer journey from lead generation to conversion and after-sales support. Key Responsibilities. Onboard and service petrol and gas station merchants Manage and motivate a team of 5 or more sales representatives Drive merchant acquisition through QR and POS products Maintain strong business relationships with PSU and Oil Marketing Companies Achieve sales and incentive targets through team performance Analyze sales data to optimize performance and drive growth Expectations & . 1. Must own a smartphone, bike, and helmet 2. Strong growth mindset and entrepreneurial zeal 3. Good understanding of the local market and merchant ecosystem 4. Prior experience in a Channel Sales role with a team of at least 5 members 5. Familiar with concepts like distribution, channel expansion, and performance metrics 6. Proven track record in helping sales teams achieve high incentive earnings Superpowers / Skills That Will Help You Succeed. 3+ years of experience in Channel Sales & Distribution Proven experience in team management Proficiency in Excel and other sales data tools Education. Graduate or higher (Post Graduation preferred) Why Join Us. Join a collaborative, technology-driven work culture with clear performance metrics Opportunity to increase Average Revenue Per User (ARPU) through cross-selling Be part of India s largest digital lending ecosystem Earn respect and recognition based on merit and contribution Make a direct impact on the financial inclusion of millions of merchants Compensation We believe in creating wealth for the right talent. With over 500 million registered users, 21 million merchants, and an unmatched ecosystem, Paytm is uniquely positioned to democratize access to credit. Come, be a part of India s biggest digital lending and payments success story.

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. Job Summary: We are seeking a highly motivated and experienced Team Lead/Junior Manager to manage a team of Customer Experience Specialists within our Flights Line of Business. The ideal candidate will have a strong understanding of the flight/travel industry especially on GDS (Amadeus & Travelport), excellent analytical skills, and proven people management abilities. This role is critical in ensuring a seamless and positive experience for our customers booking flights through our platform. Responsibilities: Team Management: Supervise, coach, and mentor a team of Customer Experience Specialists [Team of 15 Members]. Conduct regular performance reviews, identify training needs, and create development plans for team members. Monitor team performance against key metrics (e.g., resolution time, customer satisfaction scores, first call resolution). Manage team schedules and ensure adequate staffing levels to meet customer demand. Foster a positive and collaborative team environment. Customer Experience: Ensure the team provides exceptional customer service across all channels (phone, email, chat, social media). Handle escalated customer issues and complex inquiries. Identify and address trends in customer complaints and feedback. Proactively identify opportunities to improve the customer experience. Operational Excellence: Monitor key performance indicators (KPIs) and identify areas for improvement in operational efficiency. Implement process improvements and best practices to enhance team productivity and customer satisfaction. Collaborate with other departments (e.g., product, engineering, growth and finance) to resolve customer issues and improve the platform. Stay up to date on industry trends and best practices in customer service. Reporting and Analysis: Prepare regular reports on team performance and customer experience metrics. Analyse data to identify trends and insights that can be used to improve customer service and operational efficiency. Use data to make informed decisions about resource allocation and process improvements. Qualifications: Bachelor s degree in a related field preferred. Minimum of 3-4 years of experience in customer service, preferably in the flight/travel industry. Proven experience in managing and leading a team. Sound knowledge of flight/travel terminology, processes, and GDS systems (e.g.,Amadeus, Sabre, Galileo). Excellent analytical and problem-solving skills. Strong communication and interpersonal skills. Ability to work in a fast-paced environment and manage multiple priorities. Proficiency in using CRM software and other customer service tools. Strong customer focus and a passion for delivering exceptional customer service. Preferred Qualifications: Experience with Amadeus/Travelport is a must. Knowledge of Microsoft Office (Excel, PowerPoint) and Google tools. Familiarity with customer satisfaction metrics and measurement methodologies like Service level Adherence, Re-open rate, FCR, FRT, CSAT and Escalation rate.

At Siemens Energy, we can. Our technology is key, but our people make the difference. Brilliant minds innovate. They connect, create, and keep us on track towards changing the world’s energy systems. Their spirit fuels our mission. Our culture is defined by caring, agile, respectful, and accountable individuals. We value excellence of any kind. Sounds like you Manager - Sales Grid Technology - Gurgaon , Siemens Energy, Full Time Looking for challenging role If you really want to make a difference - make it with us We make real what matters. About the role This role is to manage sales of Transmission solution for Northern Region. This position shall report to Regional Manager. In this exciting role you will be responsible for Sales for Transmission Solution ie High voltage GIS/AIS Substations, FACTS, and HVDC Projects with end user Central and state Utilities, Industries, Developers Infrastructure segments. Should have a good networking and CRM with Central Utilities and Developers to maximize the Solution business in the segment. Incumbent would be responsible for sales of turnkey solution business of transmission which includes arranging internal approvals including Bid/No-Bid process with business unit and sales organization. The role requires active involvement in study of market requirement, selection of right project, capture Market intelligence (Updates on Projects/ Market/ Competitor information, Order won/ loss analysis etc.) by interacting with various customers. You'll ensure meeting the desired Order Intake targets for the year to achieve yearly growth in business. You will be required to develop new customers / opportunities while maintaining existing customer relationships to higher levels. You’ll be responsible to provide periodic review and ensure to meet KPI set. You’ll focus and keep a track of all TBCB projects published by CEA, REC, PFC and Developers. We don’t need superheroes, just super minds. You should be an Electrical Engineer (B.E / B.Tech) with 15 years of experience in relevant Industry of Sales / BD, Marketing etc. with passion for selling. You should have fair knowledge of high voltage products including Transformers, Turnkey Substations (AIS / GIS). You should have excellent interpersonal skills and enjoy handling customers in a challenging market environment and strive to exceed set goals. You should have good interpersonal skills with all BU colleagues. You should be capable of right coordination with execution team and commercial team for overall team performance. You should have acumen to forecast upcoming challenges and handle team to overcome any issues. You should have interpersonal skills to motivate and lead the team in the interest of organization. We’ve got quite a lot to offer. How about you This role is based in Gurgaon , where you’ll get the chance to work with teams impacting entire cities, countries – and the shape of things to come. We’re Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and imagination and help us shape tomorrow. Find out more about Siemens careers at: www.siemens.com/careers

Skill required: Marketing Operations - Campaign Management Designation: Bus & Technology Delivery Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years Language - Ability: English(Domestic) - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Help balance increased marketing complexity and diminishing marketing resources. Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services.Role requires Digital Marketing Ads & Promotion creation/designThe planning, executing, tracking and analysis of direct marketing campaigns. These tasks span the entire lifecycle of a marketing campaign, from inception to launch to evaluation of result. What are we looking for 5-6 Years of Experience in People ManagementBasic knowledge of Google office tools or equivalent (Google Docs, Sheets, Slides, Gmail)Excellent written communication and organisational skillsAbility to develop and deliver client-focused solutions to customer needs through on-going, superior support interactionsCritical thinking and strong problem-solving skills - able to investigate and follow-up appropriately, or make judgments and escalate when necessaryComfortable with a rapidly changing environmentAbility to learn, retain and apply large amounts of product, procedure, policy, and system informationAbility to adapt and adjust communication style when dealing with customers with different cultures and practices Digital Marketing AnalyticsAny additional courses on Digital Marketing will be a plus Roles and Responsibilities: Create an environment oriented to trust, open communication, creative thinking, and cohesive team effortOversee day-to-day operationsMonitor team performance and report on metricsRecognize top performance and reward accomplishmentsFocus on skill enhancement and career development of direct reporteesReview daily updates with the team on progress made on metricsQueue management, ensuring SLAs are met, completing RCAs on misses with action planStakeholder management (Internal & External)Prepare and lead quarterly/monthly/weekly business reviews with client on operational performance and improvementsFlexible in handling adhoc tasks without impacting core jobAnalyse volume trends and optimise staffing and shifts accordinglyConduct skill/Ops interviews for analystsBe an innovation scoutAble to implement lean methodologies, wherever applicableSuccessfully undertake regular product and process tests to ensure knowledge meets clients requirement for supportDeliver the performance review to the team members on a monthly basis and document them accordingly, as per requirements agreed Responsible for any PIPs (Performance Improvement Plans) and PEP(Performance Excellence Plan), Coaching sessions, etc.Work closely with Quality Team to ensure continuous improvement on individual and program levelWork directly with the client support teams to resolve all internal consults, resolve customer escalations and manage customer communications for service outages or known issues Qualification Any Graduation

Job Title - GN - SONG - MT - Salesforce Marketing Cloud - Manager Management Level: 07/ Manager Location: Bangalore Must have skills: Salesforce Marketing Cloud Good to have skills: Pardot Job Summary : Practice: Strategy & Consulting Global Network Song Areas of Work: Marketing Strategy, Campaign Strategy & Design, Marketing processes, Sales/solution/Proposal Development, Next Best Action, Functional Consulting, Salesforce marketing platform ecosystem You will work closely with our clients as consulting professionals who design, build, and implement initiatives that can help enhance business performance. Roles & Responsibilities: As part of the team, you will drive the following: Design new campaign strategies and marketing plans across all channels. Conduct clients Campaign/Marketing capability assessment and provide recommendations on optimizing the Campaign/Marketing stack and develop use cases to improve utilization of the campaign ecosystem. Experience developing next best action strategies Developing business case for campaign strategies, technology solutions. Experience with value architecting. Derive insights for campaign, work on Campaign attribution and optimization strategy Define campaign Key Performance Indicators and track them throughout the campaign lifecycle Identifying marketing process improvement opportunities and re-define the processes. Lead and managed at least 1 large salesforce marketing program execution from strategy definition to delivery in Salesforce Marketing capabilities like SFMC/ Pardot/ Personalization/ Data cloud/ Salesforce Loyalty Good experience in conducting requirement gathering and design workshops, preparing solution and functional blueprint, leading, and coordinating solution design and deployment across multi-dimensional team. Strong project management skills:ability to mobilize and organize across multiple stakeholders (client and internal) and projects. Professional & Technical Skills: Knowledge/Experience of SFMC/ Data Cloud/ Personalization/ Pardot/ Salesforce Loyalty Good consulting and techno-functional experience is preferred. Excellent oral and written communication skills Stakeholder Management:Experience in working with middle to senior management levels within existing organization /client organizations. Strong analytical skills and the ability to drive results-oriented decisions. Data-driven mindset within proven utilization of information to drive decisions, calibrate and results. Highly organized, proven ability to develop efficient processes that elevate team performance and drive results. Proven success in navigating global matrixed environments and /or experience in client facing roles. Ability to lead and manage small/ mid-sized teams. Ability to work effectively in a remote, virtual, global environment. Ability to work in a fast paced and unstructured environment. Exposure to the process of developing capability. Additional Information: Overall experience of 9+ years in designing / managing marketing campaigns with at least 4-5 years of hands-on functional consulting experience preferably in Salesforce Marketing Cloud/ Data Cloud/ Personalization/ Pardot/ Salesforce Loyalty implementation with deep functional, industry and client facing experience MBA from a tier 1 or 2 college. Preferably be certified in SFMC/ Data Cloud/ Personalization/ Pardot/ Salesforce Loyalty Experience with CRM, marketing software, channel integration, real time decisioning is desirable. Strong understanding of how digital channels work together to create a cohesive, personalized marketing program for the customer, not just knowledge of one channel. Experience managing digital campaigns for large, complex clients with proficiency in measurement and operations. Ability to use insights for campaign and strategy optimization. Ability to drive the engagement with minimal supervisor involvement and should be able to work independently from onshore/offshore. Ability to establish and build on working relationships effectively. Experience in managing small/ mid-sized teams. Experience in working with middle to senior management levels within existing organization /client organizations. Strong experience in shaping and driving engagements and ability to lead project teams. Qualification Experience: Minimum 9+ year(s) of experience is required Educational Qualification: MBA/PGDM from a tier 1 or 2

Walk In : 10:00 am to 6:00pm Break : 2:00pm to 3:00pm Sat & Sunday Off for interviews Roles and Responsibilities Strategic Planning & Goal Setting: Set clear objectives and measurable goals for cross-functional teams. Monitor execution, ensure timely delivery, and realign strategies as needed. Operational Oversight: Manage day-to-day operations across multiple departments. Streamline workflows, remove inefficiencies, and ensure coordination among teams. Team Collaboration & Leadership: Act as the primary point of contact for internal teams. Address concerns, foster collaboration, and keep all teams aligned toward shared goals. Daily Standups & Coordination: Conduct daily team standups. Track progress, resolve blockers, and adjust task priorities to keep projects on track. Client & Prospect Follow-ups: Ensure timely follow-up communication with clients and prospects to maintain project momentum and positive relationships. Communication & Documentation: Handle professional email communications, document meeting minutes, maintain project reports, and follow up on action items. Team Operations Management: Oversee leave approvals and resource availability for non-tech teams to ensure uninterrupted operations. Knowledge Management: Mentor team members to create and maintain internal documentation, case studies, and success stories from client engagements. Project Facilitation: Organize and lead project team meetings. Ensure decisions and responsibilities are well-documented and implemented. Tool Utilization: Use Google Sheets, Asana, and Slack for task tracking, project planning, and team coordination. Leverage ChatGPT and other AI tools for operational support. Performance Monitoring: Track KPIs and identify trends to drive process improvements. Anticipate risks and opportunities and report them to leadership. SOP & Policy Development: Build, implement, and refine SOPs and company policies to enable scalable, long-term operational efficiency. Requirements 3-5 years of proven experience in Operations Management or a similar role Strong leadership, decision-making, and team management abilities Proficient in workflow optimization, performance monitoring, and conflict resolution Skilled in Google Suite (Docs, Sheets, Slides, Tasks) Hands-on experience with project management tools like Asana and Slack Excellent written and verbal communication skills High attention to detail and analytical thinking Ability to thrive in a fast-paced, evolving work environment Need to work on saturday's and flexiable as well Perks and benefits Attractive Hikes Health Insurance

Skill required: Talent Development - Learning Delivery Operations Designation: Learning Operations Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent Development processEnsure successful delivery of learning solutions and review their effectiveness and applicability. What are we looking for Organize scheduling tasks, team resources and priorities.Work with Delivery Services Management, Client to create viable, cost-effective schedules of training events to agreed guidelines.Ensure Instructor resources are effectively and efficiently utilized against given chargeability and utilization criteria.Ensure Cancellation policies are being followedMonitor the performance of all daily scheduling tasks in multiple Accenture / Client systems.Provide management reporting information to show team performance against output, quality standards, volume throughput, pipeline and completion in line with agreed measures (Client / Operations).Work with Delivery teams / DSM to maintain accurate course, instructor and facility information (Matrices). Act as first point of contact for escalation of client and operational issuesManage issues to resolution, where these fall within remit / scope. Pro-actively escalate potential serious / high-level issues to Senior Scheduling Lead Take the lead in supporting scheduling team daily activities, providing coaching where appropriate and ensuring that all client scheduling roles are coveredChallenge established practice and processes to raise scheduling / cost issues with DM.Perform all people processes for the team in line with HR policies.Assist with developing and documenting cross region scheduling processesEnsure cross region scheduling processes are followedProvide input to Continuous ImprovementCommunicate LMS and other Scheduling tool issues or potential enhancements to Senior Scheduling Lead Project management skills (Planning & Organizing)Adopt an analytical approachStrong organizational skills.Ability to prioritize conflicting requirementsStrong analytical ability (to devise and produce coherent management reports and statistics)People management skills (Coaching, listening, giving direction)Database knowledge (Software programs such as MS Access / Excel etc. plus client systems)Basic financial analysis (Cost vs Revenue)Strong written and verbal communication skillsEnglish language proficiency requiredMulti-cultural awarenessPassion for customer serviceInitiative, Critical thinking / problem solving skillsWork well within a team environment.Good time management skills. Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Talent Development - Learning Delivery Operations Designation: Learning Operations Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent Development processEnsure successful delivery of learning solutions and review their effectiveness and applicability. What are we looking for Organize scheduling tasks, resources and priorities.Work with Delivery Services Management, BI, Capability leads to create viable, cost-effective schedules and programs to agreed guidelines.Ensure Instructor resources are effectively and efficiently utilized against chargeability and utilization criteria.Ensure Cancellation policies are being followedMonitor the performance of all daily scheduling tasks in multiple Accenture / Client systems.Provide management reporting information to show team performance against output, quality standards, volume throughput, pipeline and completion in line with agreed measures (Client / Operations).Work with Delivery teams / BI / DSM to maintain accurate course, instructor and facility information (Matrices). Act as first point of contact for escalation of client and operational issuesManage issues to resolution, where these fall within remit / scope. Pro-actively escalate potential serious / high-level issues to Senior Scheduling Lead Take the lead in supporting scheduling team daily activities, providing coaching where appropriate and ensuring that all client scheduling roles are coveredChallenge established practice and processes to raise scheduling / cost issues with DM / BI / Capabilities.Perform all people processes for the team in line with HR policies.Assist with developing and documenting cross region scheduling processesEnsure cross region scheduling processes are followedProvide input to Continuous ImprovementCommunicate LMS and other Scheduling tool issues or potential enhancements to Senior Scheduling Lead Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Marketing Operations - Digital Project Management Designation: Marketing Engagement Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Help balance increased marketing complexity and diminishing marketing resources. Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services.Role requires Digital Marketing Ads & Promotion creation/designOverseeing the planning, execution, and delivery of projects that primarily rely on digital tools and technologies. It encompasses managing tasks, resources, timelines, and communication channels to ensure successful project outcomes in the digital realm. What are we looking for Stakeholder Management:Excellent communication and interpersonal skills to effectively engage with client stakeholders, technical teams, and leadership.Resource Coordination:Ability to allocate and manage project resources efficiently, ensuring optimal team performance and productivity.Problem-Solving:Strong analytical and problem-solving skills to address project challenges and make data-driven decisions. Team Leadership:Experience in leading cross-functional teams, fostering collaboration, and promoting a positive team culture.Project Management:Proven experience in managing complex projects, preferably in the digital marketing domain, with a track record of delivering projects on time and within budget.Technical Background:Basic technical knowledge in areas relevant to campaign development, such as HTML, CSS, JavaScript, SQL, or scripting languages (e.g., AMPscripts).Agile Project Management:Familiarity with Agile project management methodologies and tools (e.g., Scrum, Kanban) for iterative project execution. Data Analysis:Proficiency in data analysis tools and techniques to derive insights from campaign performance data. Roles and Responsibilities: Collaborate with client stakeholders, technical leads, and campaign developers to define project/campaign scope, objectives, deliverables, and timelines. Create comprehensive project plans, outlining tasks, dependencies, resource requirements, document, and track updates regularly. Ensure request submitted by Clients are complete and accurate before assigning it to Campaign Developers.Act as the primary point of contact for all project-related communications. Regularly engage with client stakeholders to provide updates on project progress, gather feedback, and manage expectations.Allocate project and campaign tasks to campaign developers and technical leads based on their expertise and availability. Ensure that team members have the necessary resources and support to fulfil their responsibilities effectively.Identify potential project risks and issues, both technical and non-technical, and develop mitigation strategies to minimize their impact on project success.Ensure Deliverables meet the highest standards of quality, adhering to best practices and client requirements. Conduct thorough testing and review processes before deliverables are shared for client review and approval. Ensure feedbacks are well documented and communicated to Developers/ Team leads.Familiarity with Braze, Adobe Experience Cloud or Salesforce Marketing Cloud platforms or equivalent platforms and their respective tools (e.g., Adobe Campaign, SFMC Email Studio, Journey Builder). Monitor project timelines, identify potential delays, and implement corrective actions to keep the project on track for timely delivery. Provide regular project status reports to client stakeholders, senior management, and other relevant parties. Maintain comprehensive project documentation, including meeting minutes, action items, and project-related decisions. Facilitate issue resolution by collaborating with cross-functional teams, identifying root causes, and implementing solutions promptly. Share detailed feedback and Root Cause Analysis with clients along with the mitigation plan.Fully understand ticketing/request management tool and accurately record updates, assignments, data points, timestamps etc. to provide seamless experience to both internal and external stakeholders.Adhere to all Desktop Procedures (DTPs) / Standard Operating Procedures (SOP) along with checklist and other important process document wherever applicable to carry out all required tasks.Complete all required reports so that accurate numbers are reported to both client and leadership Qualification Any Graduation

SUMMARY Job Title: Team Lead US Mortgage Escrow / Loss Mitigation Location: Navi Mumbai (Airoli) Work Mode: Work from Office Salary: Up to 12.5 LPA Shift: US Shift (Flexibility Required) Experience Required: Minimum 6+ years in US Mortgage servicing (2+ years in team handling) Job Summary: We are hiring a dynamic Team Leader with strong expertise in US Mortgage Escrow or Loss Mitigation to lead and manage a high-performing team in a leading MNC. The role involves supervising daily operations, ensuring quality and productivity standards, and acting as the key point of contact for team performance and issue resolution. Key Responsibilities: Lead, mentor, and manage a team of escrow/loss mitigation processors Monitor and drive productivity, quality, and SLA compliance Identify underperformance, implement corrective actions Conduct regular team training and performance reviews Liaise with internal managers and external business areas (BAs) Resolve day-to-day operational, technical, and staffing issues Ensure timely and accurate reporting to management Promote employee retention and address attrition risks proactively Requirements US Mortgage Escrow operations: Escrow analysis, setup, cancellations, tax and insurance tracking Knowledge of CoreLogic, LERETA, Proctor, Assurant HUD-1, initial escrow statements, and pre-boarding loans Flood zone knowledge, loss drafts, hazard claims filing US Mortgage Loss Mitigation process (preferred) Exposure to Mortgage Insurance and Hazard Insurance Mobile homes knowledge (nice to have) Eligibility Criteria: Graduate in any discipline 6+ years of experience in US Mortgage/Default Servicing Minimum 2 years in a team leadership role Benefits Internal Job Promotion (IJP) opportunities Medical Insurance Cab facility One Way

We are looking for an experienced and motivated Central Ops Manager to oversee the end-to-end operations of a Quick Commerce project across multiple cities. The ideal candidate will coordinate with internal and external stakeholders, manage store launches, and drive operational excellence by leading teams, streamlining processes, and ensuring timely order fulfillment. Roles and Responsibility : 1. Multi-City Operations Management a. Oversee and manage operations across multiple cities, ensuring streamlined processes and adherence to project timelines. b. Coordinate with internal and external stakeholders to ensure project deliverables, including store launches, are completed on schedule. 2. Team Leadership, Management Training: a. Recruit, train, and manage a team of pickers, and packers, b. Set clear goals and expectations and monitor team performance through KPIs c. Motivate and engage the team to maintain high productivity and ensure smooth daily operations. d. Handle shift planning and rostering and ensure adequate workforce allocation during peak and non-peak hours. e. Ensuring training of pharmacists/pickers, packers 2. Order Fulfillment Store Operations: a. Oversee the end-to-end order fulfillment process to meet delivery timelines (10- 30 minutes window). b. Ensure orders are picked, packed, and dispatched accurately and efficiently. c. Track KPIs like order processing time, fulfillment rate, delivery time, and shrinkage. d. Identify bottlenecks and inefficiencies in operations and develop solutions to address them. 3. Inventory Stock Management: a. Ensure regular stock audits to maintain accurate inventory levels. b. Manage incoming stock from warehouses/vendors and coordinate timely replenishment. c. Implement measures to minimize shrinkage and reduce wastage. d. Location planning to improve pick up tat. 4. Onboarding of New Store a. Ensuring smooth onboarding of the new store b. Coordinating with different stakeholders and vendors to ensure timely onboarding of the stores c. Following the onboarding process and managing all the data and documents in the right place Preferred Candidate Graduate from reputed colleges (NIT/IIT/MBA from tier 1 preferred) 7-8 years of experience in operations, retail, or warehouse management (experience in dark stores or quick commerce is preferred). Proven experience in leading large teams with a track record of meeting operational KPIs. Excellent problem-solving skills and ability to work under pressure in a fast-paced environment. Good communication skills (Extrovert personality preferred) Open to fieldwork and should have a bike to commute Good with Google Sheets/excel is a plus point