183 Team Operations Jobs - Page 7

Responsible for supply and service assurance and vendor management of spend to support assigned site(s). The COE Buyer is responsible to resolve/reconcile price discrepancy and supply disputes with vendor to support site demand and meet customer request in most efficient and effective manner an at the lowest cost and admin. Position is also responsible for assigned sourcing and vendor management to support plants. Participate in Tail Spend sourcing initiatives as assigned, negotiating tail spend for assigned site(s). Participate in implementing procurement policies and procedures. Respond to plant requests with urgency and ownership. Understand the market dynamics, economic situation, and business practices. Develop supplier network. Monitor and manage supplier performance for the assigned location(s)/portfolio and ensure continuity of supply/services for designated sites of responsibility. Work closely with planning and manufacturing to address potential supply shortage and production issues. Manage the local sourcing for the assigned plant(s) and regional sourcing portfolio in accordance with Global Procurement policies, systems and procedures. Manage team s shared mailbox. Execute Tail Spend strategy including basic tail management: create, maintain and approve suppliers as per stakeholders requests. Build and manage internal relationships with IC&D Team, Operations, Sales, Finance, Legal, Quality, and GRA. External relationships with suppliers/potential supply partners for smooth and efficient execution of purchasing strategies. Understands and is updated on business needs and evolution regarding product changes, forecast and critical product demand. Resolve issues with suppliers regarding delivery, quality, supply problem, pricing and issues with blocked invoice for payment. Creates leveraged agreements as appropriate. Calculates and reports accomplishments in all appropriate systems.

Team Lead - Operations Job Title: Team Lead - Operations Job Location: Vashi, Navi Mumbai Role Overview: The purpose of this role is to be responsible for supervising, managing and motivating team members on a daily basis. The role requires you to act proactively to ensure smooth team operations and effective collaboration. Roles & Responsibilities: Monitor daily metrics/Performance Measurement - To identify, monitor, and evaluate day to day metrics/KRA required to achieve the target, To monitor individual performance regularly and deliver real time feedback Floor Management/Manpower planning - Do daily, weekly, monthly manpower planning. Also ensure proper break discipline, attendance in the team Data Analysis - TL should be equipped enough to analyze the data on time and react to it if required. It is important for TL to know about the data point availability and should be able to understand it properly Escalation handling and Coordination across departments (Finance, Tech, Analytics etc) according to process requirements raised by client, customer and teams and resolve them in a given timeline Skills Required: 2+ years of Relevant experience as a Team Lead Education - Any Graduation Good understanding of the business Job Title: Team Lead - Operations Job Location: Vashi, Navi Mumbai Role Overview: The purpose of this role is to be responsible for supervising, managing and motivating team members on a daily basis. The role requires you to act proactively to ensure smooth team operations and effective collaboration.

Dear Aspirant, Welcome to ResourcePro! Job Description: Assistant Manager Report to : Operations manager Department: Service Delivery Unit Location: Bangalore, India Contact Scope: Mentioned Below WE ONLY CONSIDER ASSISTANT MANAGER PROFILES AND NOT TEAM LEADERS, THOSE WHO HAVE TAKEN THE INTERVIEW THEY SHALL COMPLETE THE COOLING PERIOD OF ONE YEAR [ MINIMUM 8 YEARS OF EXPERIENCE IN BPO/ BPM AND SHOULD WORK AS ASSISTANT MANAGER FOR ATLEAST 1.5 YEARS OF EXPERIANCE ] Roles and responsibilities: Purpose of the Position: In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company a unique opportunity for the right candidate. Leading the Service Delivery team, managing conflicts, and ensuring the teams processes and tasks are carried out efficiently. Managing finances and budget. You will lead and manage the internal delivery teams to review incidents, problems, and any other operations issues impacting the client. Drive the teams to remediate problems and provide root cause analysis as needed. You will lead and supervise Service Delivery Supervisors and a number of client teams to establish and maintain a motivated and skilled service delivery workforce. Oversee the daily operations to ensure client satisfaction, work quality and efficiency, current and future business needs are met; Identify and lead the department, division or company level projects to realize corporate goals and strategies. Responsibilities: Talent Inventory: Manage and coach direct reports to be effective in both client management and people management. Identify, develop and retain high-potential employees by providing effective leadership, coaching, training, and performance evaluation to team members and their supervisors. Client Services: Oversee the daily operations of each client team to ensure client satisfaction; manage email, phone or, in-person interactions with clients to maintain and enhance client relationships; execute company-wide client-related programs to ensure consistent service delivery and brand promises; Oversee on-boarding of new clients. Business Growth: Proactively seeks opportunities to improve client experience and drive business growth. Support US-based business development functions effectively in acquiring new clients and developing existing clients. Ensure all department activities comply with information security policies. Problem Solving: Resolve high-impact client issues or new situations by analyzing root cause, identifying key steps to form a plan, pulling resources and acquiring support from different departments and functions, executing and making necessary changes, and communicating effectively. Managing Projects: Stay well informed of corporate goals and strategies; identify and lead the department, division, or company-level projects. Lead assigned cross-function or company-wide activities and projects. Employee Engagement and Budget: Manages staffing level and targeted activities to accommodate a healthy balance of employee engagement, client satisfaction, and business development needs. Manages priorities and budgets to meet company, department, and team goals. The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needs. Contact Scope: Email ID - Varshitha_devaraj@resourcepro.in Internal Contacts: Team members within the client team, Supervisor External Contacts: Client contacts Minimum Qualifications: Education Background: Major N/A, Degree Bachelor, Licenses/Certificates N/A Working Experience: Minimum 8 years experience, 3 years management experience Some of the mandatory skillsets required: Operations / Process / Transition Management Client Focus Coaching and Training SOP Creation and management Quality - Auditing, Planning, Target Setting Interpersonal Communication Capacity Planning Employee Retention Team Performance Shift Timings: Regular Shift: 8:00 AM to 5:00 PM | 8:30 AM to 5:30 PM Real-Time Shift: 6:30 PM to 3:30 AM | 7:30 PM to 4:30 AM | 8:30 PM to 5:30 AM | 9:30 PM to 6:30 AM Contact Scope: HR Email ID - Varshitha_devaraj@resourcepro.in Location: 2nd, 3rd & 7th Floor, Hub 4, Karle Town Center (SEZ), Kempapura Main Road, Nagavara, Bengaluru - 560045, India

We are urgently Looking Team leader in Gurugram 1 TL for Travel Sales - Salary upto 80k 1 for Customer Service - Candidate must have experience Customer Service/Support/Travel Sales Interested candidates Call Ruchika @9650997623 Required Candidate profile Excellent Comms skills Travel experience mandatory

Developing and managing strategic partnerships and negotiating business deals with stakeholders, including educational and immigration agents, commercial and academic language/test preparation providers, employers, etc.

Roles and Responsibilities Manage day-to-day operations of the team, ensuring efficient use of resources and meeting client expectations. Oversee manpower planning, sourcing, and management to meet project requirements. Develop and implement effective strategies for managing multiple projects simultaneously. Collaborate with cross-functional teams to resolve operational issues and improve overall performance. Ensure timely completion of tasks and projects while maintaining high-quality standards. Desired Candidate Profile 5-10 years of experience in Operations Management or related field (BPO/Call Centre). Strong understanding of manpower handling, leadership, and operations planning principles. Excellent communication skills for effective client interaction and team collaboration. Ability to work independently with minimal supervision while prioritizing tasks effectively.

1. Purpose Responsible for the operations and customer support activities at the PUD/ DC to ensure smooth flow of activities and delivery of quality service to Blue Dart customers. Also responsible for handling all mail communications/ reverts, customer call handling, regulatory clearance follow-up with origin and coordinating with operations teams for issues regarding priority deliveries, delays, exceptions, etc. at the PUD/DC 2. Key Responsibilities Responsibilities Handle all mail communications with internal & external customers at the PUD/DC; Responsible for mail reverts and coordination with relevant departments (Hubs, warehouses, origin etc) for the same Provide customer service support at the PUD/DC to ensure provision of quality services to all Blue Dart customers; Also coordinate with the Regional Customer Services Team to resolve customer issues, as and when required Ensure effective customer complaint handling in cases of escalations, late deliveries, claims etc Monitor all service failures (as per Blue Dart performance standards) and ensure service recovery as per process through relevant teams Track all shipments for the PUD/DC and update operations teams in cases of delays, route changes, alternate instructions etc Monitor exception cases at the PUD/DC (e.g. unidentified shipments, undelivered shipments, regulatory hold cases, RTO cases etc.) and follow up with operations teams for corrective actions Communicate with customers in cases of delays, undelivered shipments or regulatory hold shipments and ensure corrective actions Track and monitor all urgent delivery notifications; Coordinate with operations teams for prioritizing shipments and ensuring timely delivery of urgent shipments Monitor gaps in regulatory compliance (in terms of paperwork, octroi collection etc) and provide support in resolving all regulatory issues, in conjunction with the Regulatory Team Monitor transit time and Net Service Levels (NSL) and provide regular inputs to the senior management regarding the same Track and ensure timely closure of all SHIELD (online security module) and CARESS cases related to the PUD/DC Support the Operations Team in its activities to ensure efficient and smooth conduct of activities at the PUD/DC 3. Key Result Areas and Key Performance Indicators S. No Key Result Areas Key Performance Indicators 1. Support service quality and excellence in the PUD/ DC Timely updation of status (in scan, out scan, exceptions, pre-alerts etc) in the system (% compliance within TAT) 2. Efficient handling of exceptions in the PUD/ DC % exception cases resolved within defined TAT Number of cases of priority shipments and urgent shipments not delivered 3. Support in regulatory compliance cases Number of unresolved cases (beyond a defined threshold) of regulatory non-compliance requiring any customer documents to be procured 4. Ensure customer satisfaction Adherence to overall customer service SOPs in the Hub in terms of defined TATs and timelines 5. Ensure Performance Driven Culture Adherence to Performance Management system timelines and guidelines.

Ensure that he or she effectively raises all the service request in CEMS , eops and ensures end to end tracking Adherence to the prescribed turnaround time Cash and Trade Transactions ;Timely and efficient processing of the trade and cash transactions Collaborate with the stakeholders such as the Contact Centre , CSG , Email Channel and ensure that the prescribed metrics are met Key Responsibilities Strategy Create a Service Culture and ensure a superior Service experience for our customers. S2B Domain Knowledge is a must to facility Digitization. Ensure Digitization - Migrate customers to online and automated platforms. Effective Complaint and escalation Management Business Servicing the WRB Clients for their end-to-end banking requirements. Ensure Digitization - Migrate customers to online and automated platforms (S2B, A2, Info-manager, E-alerts, E-statements etc) Ensure Process Simplification and TAT adherence. S2B Domain Knowledge is a must to facilitate Digitization. Processes Trade Processes: Coordinate with Trade Services for all queries relating to LCs, remittances, bank guarantees, Export Credit etc. Communicate disposal instructions to Trade/ Payments units Non-trade activities such as fixed deposit, RTGS, tracking of customer statements, smooth processing of outward/inward remittances, static data updating, forex transactions, current account, lending accounts etc. Communicate disposal instructions to Trade/ Payments units S2B domain and process knowledge Increase scores of NPS and other customer satisfaction surveys Migrating customers to right channels for various trade/cash requirements Define seamless processes requiring minimal manual intervention Work closely with the Service delivery teams to ensure excellent service to the Corporates. Liaison with all internal units to ensure SLA / TAT s is maintained. Review service gaps and process to meet customer expectation. Handle Complaint/Escalation process People Talent Encourage team members to identify and drive opportunities to challenge status quo towards delivering the Bank s vision and priorities Governance Ensure good audit ratings in all internal/external audits, Group Audits. Adherence to regulatory and internal guidelines AML/CDD guidelines along with Group code of conduct Ensure Audit awareness Key stakeholders Sales team, CADM team, IMO, Payments team, Operations team, Products, Branch Banking and others Skills and Experience Trade and Forex Qualifications EDUCATION - ANY GRADUATE WITH ATLEAST 3 YEARS OF CLIENT SERVICE EXPERIECE LANGUAGES - ENGLISH HINDI About Standard Chartered Were an international bank, nimble enough to act, big enough for impact. For more than 170 years, weve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we cant wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, youll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. www. sc. com/careers 30165

Designation: Operation Manager Company : CannyBrains (Ahmedabad-based Academic Support Company) Location : Shyamal, Satellite, Ahmedabad (Work from Office) About Us : CannyBrains is a leading academic services company dedicated to helping students and professionals achieve their educational and career goals. We provide high-quality research and writing services to international students across various disciplines. We are looking for passionate and dedicated research scholars to manage our daily operations and enhance our business processes. Job Description : We are looking for smart and detail-oriented individuals to manage daily assignment orders , coordinate with internal teams , and ensure timely delivery to clients. This is a non-writing, non-teaching role focused on project handling, coordination, and operations. Key Responsibilities : Receive, review, and process daily student assignment orders. Allocate tasks to academic writers based on subject and availability. Track project progress, follow up with writers and editors. Ensure deadlines and quality standards are met. Coordinate with clients via email for clarifications, updates, and feedback. Maintain Excel sheets and order tracking systems. Handle rework requests and grievances efficiently. Collaborate with internal teams like Quality Control and Delivery. Application process: Please fill out this candidature form: https://forms.gle/CV4ZXrZ6E2NwK9wb7 Required Skills: Strong communication skills (verbal and written) Good command over English and email writing Time management and multitasking ability Proficiency in MS Excel, Google Sheets, and MS Word Attention to detail and problem-solving mindset Ability to handle pressure and meet tight deadlines Prior experience in coordination or backend operations (preferred) Eligibility : Postgraduate in any field Freshers with good communication skills can apply Prior experience in academic services, BPO, client handling, or backend operations is a plus Benefits: Work-life balance Fixed timings Medical insurance Personal and Professional Growth Working Days & Hours : Monday to Saturday (Full-time, Work from Office) Day Shift Application process: Fill out this candidature form: https://forms.gle/CV4ZXrZ6E2NwK9wb7 Salary: 3-4 Lakh in-hand per annum

Job Description: Assistant Manager Report to : Operations manager Department: Service Delivery Unit Location: Bangalore, India Contact Scope: Mentioned Below [ WE ONLY CONSIDER ASSISTANT MANAGER PROFILES AND NOT TEAM LEADERS, THOSE WHO HAVE TAKEN THE INTERVIEW THEY SHALL COMPLETE THE COOLING PERIOD OF ONE YEAR ] [ MINIMUM 8 YEARS OF EXPERIENCE AND SHOULD WORK AS ASSISTANT MANAGER FOR ATLEAST ONE YEAR ] Roles and responsibilities: Purpose of the Position: In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company a unique opportunity for the right candidate. Leading the Service Delivery team, managing conflicts, and ensuring the teams processes and tasks are carried out efficiently. Managing finances and budget. You will lead and manage the internal delivery teams to review incidents, problems, and any other operations issues impacting the client. Drive the teams to remediate problems and provide root cause analysis as needed. You will lead and supervise Service Delivery Supervisors and a number of client teams to establish and maintain a motivated and skilled service delivery workforce. Oversee the daily operations to ensure client satisfaction, work quality and efficiency, current and future business needs are met; Identify and lead the department, division or company level projects to realize corporate goals and strategies. Responsibilities: Talent Inventory: Manage and coach direct reports to be effective in both client management and people management. Identify, develop and retain high-potential employees by providing effective leadership, coaching, training, and performance evaluation to team members and their supervisors. Client Services: Oversee the daily operations of each client team to ensure client satisfaction; manage email, phone or, in-person interactions with clients to maintain and enhance client relationships; execute company-wide client-related programs to ensure consistent service delivery and brand promises; Oversee on-boarding of new clients. Business Growth: Proactively seeks opportunities to improve client experience and drive business growth. Support US-based business development functions effectively in acquiring new clients and developing existing clients. Ensure all department activities comply with information security policies. Problem Solving: Resolve high-impact client issues or new situations by analyzing root cause, identifying key steps to form a plan, pulling resources and acquiring support from different departments and functions, executing and making necessary changes, and communicating effectively. Managing Projects: Stay well informed of corporate goals and strategies; identify and lead the department, division, or company-level projects. Lead assigned cross-function or company-wide activities and projects. Employee Engagement and Budget: Manages staffing level and targeted activities to accommodate a healthy balance of employee engagement, client satisfaction, and business development needs. Manages priorities and budgets to meet company, department, and team goals. The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needs. Contact Scope: HR Karthik - 9008042208 Email ID - Karthik_Venkat@resourcepro.in Internal Contacts: Team members within the client team, Supervisor External Contacts: Client contacts Minimum Qualifications: Education Background: Major N/A, Degree Bachelor, Licenses/Certificates N/A Working Experience: Minimum 8 years experience, 3 years management experience Some of the mandatory skill sets required: Operations / Process / Transition Management Client Focus Coaching and Training SOP Creation and management Quality - Auditing, Planning, Target Setting Interpersonal Communication Capacity Planning Employee Retention Team Performance Shift Timings: Regular Shift: 7:00 AM to 4:00 PM | 7:30 AM to 4:30 PM | 8:00 AM to 5:00 PM | 8:30 AM to 5:30 PM Real-Time Shift: 6:30 PM to 3:30 AM | 7:30 PM to 4:30 AM | 8:30 PM to 5:30 AM | 9:30 PM to 6:30 AM Contact Scope: HR Karthik - 9008042208 Email ID - Karthik_Venkat@resourcepro.in Location: 2nd, 3rd & 7th Floor, Hub 4, Karle Town Center (SEZ), Kempapura Main Road, Nagavara, Bengaluru - 560045, India

Opening for Team Leader- Domestic Process: Company Type: Matrimony & Matchmaking Service (Work from office) Details : Location : Hazratganj, Lucknow Experience : Min 2 years as a TL, SME, or Manager in the operations and B2C sales Dept. (Must have on-paper experience) Shifts : 9 Hrs, Day Working days: 5 Roles and Responsibilities: You will be responsible for handling the team of Product advisors (Telesales Agents). These agents are responsible for the renewal of Subscriptions, closing the leads, and selling the subscription packages to existing customers. Manage and drive sales team targets and performance. Develop the sales team through coaching and training and identifying skills gaps Should have knowledge of Data Analysis, Reports management, and sales target oriented. Responsible for achieving daily and monthly collection targets for the team Skills and Experience Required: Should be able to manage daily shrinkage and control Attrition Should know people management and Team Management Should be aware of KPI and KRA. Handled 10 to 15 agents in a batch (Preferable). ** ALL Interview Walk IN at Lucknow office ** Connect with us (11 AM - 6:30 PM): Call HR Kajal: 7207089881 You can also share your CV with Contact@onekee.in .

Lead the Apple India Marcom team, responsible for planning, driving, and executing Apple s India marketing communications across all customer-facing touch points, including advertising, digital / interactive, channel and retail In this role you will:- Partner closely with WW and local teams, including Product Marketing, Services, Corporate Communications, Sales and WW Marcom, to drive the Marcom strategy for India - Understand deeply the core business and product challenges/opportunities to identify breakthrough strategies and execution - Serve as the Marcom lead within the broader India Marketing team, providing strategic and creative leadership in support of the business while protecting and building Apple s brand - Responsible for the detailed execution and success for all product launches in India Identify and drive any local Marcom initiatives to address local challenges or opportunities - Continue to build a strong team, operations and creative culture that consistently produces the world s best marketing communications - Work with Apple s key channel (indirect) partners to craft and deploy partner-led communications - Lead our digital efforts for Apple and channel partners, creating thoughtful, compelling solutions on our most meaningful (important) social and e-commerce platforms that are in line with our product and brand strategies - Partner with WW leadership in Cupertino, representing ongoing business, product, consumers and competitor insights to help inform worldwide strategies and work - Be a strong voice in WW Marcom leadership meetings, providing a clear point-of-view that can help shape our global strategies and thinking - Manage a network of agency partners that supplement our in-house capabilities - Lead our product presentation and customer experience at point of sale across all channels of distribution and ensure brand consistency and the very best customer experience A senior marketing leader with 15+ years of experience working in global organizations and/or creative agencies. 5+ years leading and developing a team of managers and individual contributors. Experience leading marketing communications & creative teams within complex, large-scale global organisations. Preferred Qualifications We are looking for an individual who is passionate about the marketing communications work and is outstanding at getting things done. A doer who is hands on and not afraid of the details. Great strategic and creative instincts that loves great ideas and has deep knowledge and respect for the creative process. A business leader that can work closely with local and WW counterparts to deeply understand Apple, our products and services and then how to smartly intersect with local insights and understanding of the Indian consumer and market. A strategic problem solver who can simplify the complex, craft a vision and translate that into an executable plan. And then, importantly, be able to share and gain feedback/alignment to that plan locally and with WW. An encouraging leader of people who is able to recruit, motivate, and develop elite talent. A great teammate who leads from the front and will be the champion for doing what s right. A great collaborator who can bring different groups and teams together and drive everyone toward a common goal by listening and building trust with individuals and teams. Energetic, positive and patient and able to work within an environment of secrecy and confidentiality. Experience leading large marketing communications and creative teams. Deep experience in Digital and Social Media. Channel experience a plus.

Job Attributes Position Name: CC Buyer Business Unit: Grocery B2C Function: Category Management Reporting to: State Buyer Location: State Office Job Purpose To ensure quality procurement through development of new farmers, suppliers and vendors Key Responsibilities Daily Mandi visit for MIS price collection & updating in the portal to arrive at Mandi & CC price band Identify & develop new Farmers & vendors for supplies as per specified quality standards Procuring CC short fall from mandi at competitive prices to ensure 100% fill rate to stores Quality, Price & Assortment benchmarking of competitions to ensure competencies in KVI SKU’s Forecast Seasonal Fruits & vegetables arrival & price, source trend in wholesale market to develop souring strategies Daily Visit to all Stores mapped to the DSD Buyer and ensuring Supplies, Pricing, Quality and Other Parameters as per Business Standards Daily Visit to Competition Stores for doing the Price Benchmarking and sharing the said Price Benchmarking Details with the State F&V Head, every day Fortnightly Quality, Price & Assortment bench marking of competition, with Operations Team and Quality team, to ensure competencies in KVI SKUs F&V Price Updating in SAP as per Reliance Retail Pricing Policy Conducting F&V Training for the F&V Champions and Store Team on a Regular Basis (Fortnightly once at least).

Process Lead Logistics Operations Location : Indore (Onsite/Hybrid) Experience : 4–5+ years in process management, operations, or logistics At SHJ International Tech Pvt Ltd , we don’t just manage operations — we engineer efficiency . We’re looking for a seasoned Process Lead who can drive process excellence, collaborate directly with US-based customer teams, and lead a growing group of analysts to deliver high-impact results. You’ll play a critical role in managing logistics operations, streamlining backend processes, and ensuring seamless execution across teams and time zones. What You’ll Do Take full ownership of core operational processes for our US logistics clients Work closely with customer stakeholders to understand, document, and enhance workflows Lead and mentor a team of Process Analysts, driving performance and continuous improvement Create and evolve SOPs , ensure compliance, and suggest automation opportunities Handle high-quality communication with clients across email, calls, and review sessions Ensure delivery excellence by reviewing daily outputs and removing bottlenecks Act as the bridge between customer teams and internal execution , ensuring alignment and quality What You Bring 4–5+ years of hands-on experience in operations, business process management, or logistics Prior experience working directly with US-based clients and international teams Exceptional verbal and written communication skills Strong analytical thinking , process mapping, and problem-solving abilities Proven ability to lead a small team (3–4 members) and deliver results under tight timelines Advanced skills in Google Sheets/Excel , data handling, and process documentation Detail-oriented mindset with a knack for identifying process gaps and driving improvements Bonus Points Exposure to the logistics, supply chain, or freight industry Familiarity with workflow automation tools or process mapping (e.g., Lucidchart, Miro) Experience managing SOPs , KPIs, and client SLAs Why You’ll Love This Role Direct customer ownership — your work will influence real-world logistics operations Team leadership opportunity with freedom to innovate and improve processes High-impact projects in a fast-moving, growth-oriented environment International exposure and the chance to work with global business teams A startup culture that values ideas, action, and results — not just hierarchy

Roles and Responsibilities Manage day-to-day operations of the center, ensuring smooth functioning and meeting performance targets. Oversee team management, including recruitment, training, development, and succession planning. Develop and implement strategies to improve customer satisfaction, employee engagement, and operational efficiency. Collaborate with stakeholders to resolve issues related to client relationships, process improvements, and resource allocation. Ensure compliance with company policies, procedures, and regulatory requirements. Desired Candidate Profile 10-15 years of experience in BPO Operations or similar industry. Proven track record in managing teams effectively for P&L responsibility. Strong people management skills with ability to develop high-performing teams. Excellent communication skills for effective stakeholder management (clients & internal). Ability to analyze data to drive business decisions.

Role Objective The Associate Director Business Development will be focused on converting and managing relationships with clients and industry partners based in Mumbai. This role is key to helping Valocity broaden and grow its customer facing and account management capacity. Working alongside the customer, product, and data teams, the incumbent will have an edge if he/she has BFSI/Technology sales experience, B2B sales and Solution selling. Key Outcomes of the Role Business Development - Research and identify new business opportunities - including new markets, growth areas, trends, customers, partnerships, products and services - or new ways of reaching existing markets - Seek out the appropriate contact in an organisation. - Generate leads by cold calling/meeting with prospective customers. - Foster and develop trust relationships with a portfolio of major clients to ensure they are extremely satisfied, and we have 100% client retention, and grow our business with them - Serve as the link of communication between key customers and internal teams. Understand the needs of your customers and be able to respond effectively with a plan of how to meet these. - Think strategically and use your acumen to develop your network and come up with holistic solutions for the onboarded clients issues/problems. - Work strategically - carrying out necessary planning in order to implement operational changes and execute - Have a good understanding of the businesses products or services and be able to advise others about them. - Ensure other functions are on board throughout the organisation and understand the need for change and what is required of them. - Train members of your team, arranging external training where appropriate - Discuss promotional strategy and activities with the marketing department. - Develop a thorough understanding of the lender businesses, products or services and be able to advise other stakeholders about them. - Attend seminars, conferences and events where appropriate to create visibility for Valocity. Partnerships and Marketing - Establish a systematic process for partner outreach and relationship management. - Build and develop commercial and strategic relationships with our key targeted partners. - Negotiate and finalize deals with partners and alliances that benefit the company - Supporting marketing team from time to time with content creation and events. What are we looking for - 10-14 years of experience in B2B Sales & Alliance - Work experience in Financial Segment/Fintech space and exposure of selling technology solutions. - Excellent communication & business development skills - Experience in B2B sales in skills and understanding of mortgage is an added advantage. Others - The role will be an individual contributor, will build a team over time - Hybrid work - Will need extensive travel - KPI s - Key performance metrics pertaining to annual performance bonus assessment. To be developed and agreed with the successful candidate. Qualifications MBA in Sales and Marketing from a premier B- school Key Working Relationships Internal : Senior Leadership Team CEO India Product and Technology team Operations Team External: Lender partner Data providers/ government agencies Industry Associations Key suppliers Key Requirements Personal Attributes Passion for winning customers, solving their problems and perseverance to find solution to meet customer requirement Calm and efficient demeanour, with the ability to navigate unexpected challenges Ability to solve complex business problems and manage multiple workstreams simultaneously Agile, fearless, and able to adapt to shifting priorities No problem in rolling up your sleeves to support what needs to get done Commitment to diversity and building an inclusive workforce culture Self-motivated with a strong desire to produce excellent work for clients and internal needs Able to establish trusted and effective relationships with colleagues at all levels, across multiple functions, and in all geographies Excellent communication skills (verbal, written, and presentation) at all levels Strong bias for action and an inner drive thats motivated by exceeding expectations A growth mindset with a desire to catalyse continual improvement

Job Title: Operations Manager Location: Thane Salary Range: Competitive Join Us in Transforming Lives! Were on the lookout for a dynamic and driven Operations Manager to take the lead in running one of our therapy centers, where behavioral, speech, and occupational therapy change lives every day. This isn’t just an operations role—it’s your chance to combine leadership, strategy, and community engagement to make a real difference. If you’re someone who thrives on building efficient systems, leading high-performing teams, and creating meaningful partnerships —this is the role for you. What You’ll Do As the Operations Manager, you’ll be the heartbeat of the center , ensuring everything runs smoothly—from scheduling sessions to delivering an exceptional client experience. You’ll lead daily operations, support our talented clinical and administrative teams, and drive business growth by building strong relationships with local healthcare providers, schools, and community partners. Key Responsibilities Operational Excellence Lead the daily operations of the center, ensuring everything runs like clockwork. Optimize therapy schedules to maximize capacity and reduce wait times. Maintain a well-equipped, safe, and compliant facility at all times. Implement quality assurance processes to deliver exceptional care consistently. Strategic Growth Develop and execute strategies to expand the client base and boost revenue. Cultivate partnerships with pediatricians, schools, childcare centers, and community organizations. Collaborate with the marketing team to roll out impactful campaigns and outreach programs. Stay ahead of market trends and identify opportunities for new services and expansion . Leadership & Team Development Supervise, mentor, and inspire administrative and non-clinical staff. Partner with HR to hire and retain top talent. Conduct regular team meetings to ensure alignment, motivation, and operational success. Monitor performance and invest in professional growth plans for your team. Client Experience Serve as the go-to person for families—addressing needs, concerns, and feedback. Ensure smooth communication for scheduling, billing, and service updates. Implement strategies to boost client satisfaction and retention . What We’re Looking For Bachelor’s Degree in Business, Finance, Administration, or related field (preferred). 3–5 years of experience in operations and business development within a medical or healthcare facility. Proven track record of managing teams and driving operational and revenue growth . Strong relationship-building skills with the ability to engage with community partners and referral sources. What’s In It For You Competitive salary. The chance to lead a center that directly impacts lives every single day. A collaborative and supportive work environment where your ideas matter. Opportunities for growth and leadership in a rapidly expanding organization. This is more than a job—it’s a mission. If you’re ready to combine your operational expertise with your passion for making a difference, we’d love to meet you. Apply today and help us shape brighter futures!

Taking care of Operational WBR, MBR, etc, & ensuring all the deliverables are met Leading the SLA and P&L of the process To ensure overall Attrition, shrinkage, AHT, CSAT, and NPS are maintained as per the client Required Candidate profile Must have experience in Telecom Process in BPO industry Must have total 9+ years of experience in total. Should have lead overall processes SLA<, P&L and client management

Job Summary: We are looking for an experienced and result-oriented Operations Manager to oversee and optimize day-to-day operations at one of our IT/IoT company . The ideal candidate will be responsible for driving operational excellence, enhancing process efficiencies, managing cross-functional teams, and ensuring successful project delivery in line with business goals. Role & responsibilities Oversee and manage daily operations across departments including project execution, logistics, and support. Develop and implement standard operating procedures (SOP's) to ensure smooth workflows and operational efficiency. Monitor project timelines, deliverable, and budgets, ensuring timely and cost-effective delivery. Coordinate with internal teams (Sales, Tech, HR, Accounts) for seamless cross-functional operations. Manage vendor relations and ensure timely procurement of materials or services. Track KPIs and prepare performance reports for senior management review. Identify process gaps and drive continuous improvement initiatives. Ensure compliance with company policies, quality standards, and client SLAs. Lead operational audits, risk assessments, and corrective actions when needed. Provide leadership and mentoring to the operations team. Key Skills & Competencies: Strong leadership, team management, and decision-making skills. Excellent organizational and problem-solving abilities. Hands-on experience with project management tools and ERP/CRM systems. Knowledge of IoT/IT services operations is a plus. Strong communication and interpersonal skills. Ability to work under pressure and handle multiple priorities. Qualification Bachelors degree in Engineering / Business Administration/ Operations or related field (MBA preferred). 6+ years of experience in operations management, preferably in the tech or IoT domain.

Taking care of Operational WBR, MBR, etc, & ensuring all the deliverables are met Leading the SLA and P&L of the process To ensure overall Attrition, shrinkage, AHT, CSAT, and NPS are maintained as per the client 6 days working HR Deeksha 7697428237 Required Candidate profile Must have experience in E-commerce Process in BPO industry Must have total 9+ years of experience in total. Should have lead overall processes SLA< P&L and client management

maintain operational records, reports, and documentation. Ensure timely completion of tasks as per company standards. Resolve operational issues and support team productivity. Assist in implementing company policies and SOPs. rohit@sigroups.org Required Candidate profile Must have Good Communication Skills in English Any Graduate can apply Age limit last 30 years Proficiency in MS Office (Word, Excel, PowerPoint). Ability to multitask and work under deadlines.

maintain operational records, reports, and documentation. Ensure timely completion of tasks as per company standards. Resolve operational issues and support team productivity. Assist in implementing company policies and SOPs. Sonal@sigroups.org Required Candidate profile Must have Good Communication Skills in English Any Graduate can apply Age limit last 30 years Proficiency in MS Office (Word, Excel, PowerPoint). Ability to multitask and work under deadlines.

maintain operational records, reports, and documentation. Ensure timely completion of tasks as per company standards. Resolve operational issues and support team productivity. Assist in implementing company policies and SOPs. khushi@sigroups.org Required Candidate profile Must have Good Communication Skills in English Any Graduate can apply Age limit last 30 years Proficiency in MS Office (Word, Excel, PowerPoint). Ability to multitask and work under deadlines.

maintain operational records, reports, and documentation. Ensure timely completion of tasks as per company standards. Resolve operational issues and support team productivity. Assist in implementing company policies and SOPs. priya@sigroups.org Required Candidate profile Must have Good Communication Skills in English Any Graduate can apply Age limit last 30 years Proficiency in MS Office (Word, Excel, PowerPoint). Ability to multitask and work under deadlines.

We are looking for a highly organized and proactive Operations Manager to lead our QA and delivery operations. You’ll manage multiple Team Leaders and indirectly oversee a growing team of 40–50+ members.