183 Team Operations Jobs - Page 3

Profile Summary Our Area Operations Manager is responsible for developing and expanding the business in the respective area and managing the store operations across the respective area thereby increasing the customer experience. Key Responsibilities Driving Sales and Customer Service a. Driving and ensuring to meet or exceed the sales plan of the respective territory monthly/ quarterly and annually b. Driving and focusing on providing the customer services thereby increasing the Net Promoter Score (NPS) for the store c. Drive culture of high sales performance expectations, i.e. SALES Leadership d. Motivates and inspires field team to drive for results. e. Review financial performance at regional level to identify improvement opportunities. f. Serve as critical strategy planning link between Corporate and the field organization. g. Translate corporate goals including financial returns, sales growth and market share, into business plans. h. Assess field capability and establish performance priorities at group level. Manpower Planning & People Development a. Working with the HR team and the Store Manager in ensuring staffing levels are adequate to effectively operate the store b. Direct responsibility for professional development of Lenskart Associates c. Assess and prioritize advanced management skill gaps including those related to design and implementation of business plans, forecasts, financial analysis, associate development and communication. d. Conduct two-way, formal and informal performance evaluations of Lenskart Associates which review professional development needs and accomplishments as well as overall achievement of management objectives e. Responsible for establishing a culture that embraces diversity and maximizes the learnings from a diverse team. f. Overall responsibility for associate development Managing P&L of the Assigned Stores a. Responsible for managing and maintaining territory and store budgets to ensure profitability at store as well as territory level b. Managing the top and bottom line effectively of the assigned territory and stores c. Responsible for reducing shrinkage d. Managing the productivity of the staff e. Using cost effective methods to ensure productivity of the respective territory Managing and Maintaining High Standards of Retail Operations a. Regular Store Visits to: Audit stores Coaching the Store Managers Motivate staff through sales discussions Check VM, stock availability Check store hygiene, grooming Assess discipline levels in store opening times, staff attendance, process adherence etc. b. Analyze data before Store Visits Monitoring Sales through data. Assessing the productivity and achievements of the stores Store Staffing levels. Product flow, supply, demand and shrinkage. NPS and MC scores Reviewing measures to achieve performance targets a. Bridge communication between Management and floor Recommending changes to ZM/BH basis visits. Ensure Timely reporting of Data when needed. Implementing and enforcing company regulations Implement process change Attending conferences, events and meetings at regional as well as corporate level to enhance knowledge and skill sets Inventory Management a. Ensures availability of required merchandise and services at each of the assigned stores b. Ensuring that inventory levels are well balanced and making key decisions about inventory control at each of the assigned stores c. Ensuring physical verification of inventory on regular intervals is being conducted at each of the assigned stores d. Ensuring the staff at store level has basic understanding of POS System to ensure transactions are properly and effectively processed e. Ensuring necessary quality checks for the new products is being conducted in a timely manner f. Responsible for reducing shrinkage at store level g. Working very closely with various departments in the organization till the product reaches the customer and ensuring the best customer experience to the Lenskart Customer Key Personal and Professional Attributes: a) Collaborative Skills : The role requires the incumbent to work closely and coordinate with the Internal and external teams to create success. S/he should be able to seamlessly navigate these relationship dynamics in a high growth, young, agile business environment. b) Functional understanding: The role is critical for the business performance and would require the incumbent to create a competitive business advantage. It would be critical to analyze the effectiveness of the processes on a day to day basis and course correct. c) Data driven/ Analytical: The role is required to drive specific process efficiency metrics and would be accountable to drive data-driven decision making. d) Results oriented : The role is required to work on deliver on daily numbers, short-term goals and long-term milestones set by business and efficacy. Meeting these milestones would be critical to create success. e) Extroverted Personality f) Pleasant & Friendly who can be easily approached g) Pragmatic Leaders who are self -motivated and resilient h) Passionate i) Energetic j) Positive Attitude k) Ability to handle stressful situations l) Problem Solving & Decision Making m) Assertive n) Sales Driven & Number Oriented Team player Candidate Profile: a) Full Time Post Graduate with 7-9 years of relevant experience into retail industry b) Post-Graduation is a must c) Very strong communication skills- both written and verbal and must be a good orator d) Should have hands on experience working on Microsoft Office- Including Excel, PPT & Word e) Strong inter-personal skills (friendly, caring & patient) f) Sales oriented g) Strong Management/leadership skills. h) Strong organizational skills. i) Strong team builder Required Managerial Competencies People Management a) Mentors team members and colleagues; guides them with regard to development and career progression. b) Clearly communicates work responsibilities and expectations and takes steps to balance the workload among team members. c) Anticipates the effect of an action on other people and modifies such action accordingly. d) Resolves conflicts among colleagues in just and fair manner Proactive Problem Solving Skills a) Anticipates problems before they develop, and takes steps to avert them. b) Considers a situation from multiple perspectives before deciding on a course of action. c) Adept at managing the flow of information in times of crisis. d) Appeals to reason, facts, and figures and adapts managerial style based on the demands of the situation Commercial Savviness a) Protects the commercial interests of the company with the aim of maximizing revenue. b) Takes appropriate business decisions after performing a cost-benefit analysis and pre-empts problems and resolves them, ensuring minimal business loss. c) Builds and manages workforce based on organizational goals and budget constraints Customer Expectation Management a) Adept at balancing the interests of the company with the needs and expectations of the client/customer b) Responds deliberately and diplomatically to protect company interests c) Communicates effectively about sensitive matters and influences the client/customer when required Planning and Organizing a) Adept at prioritization and time management to ensure efficient and timely completion of assignments b) Manages and shifts priorities as required and incorporates new approaches c) Delegates work effectively among team members Required Personality Traits a) Extraversion - The trait is marked by pronounced engagement with the external world. Extraverts enjoy interacting with people, and are often perceived as full of energy. They tend to be enthusiastic, action-oriented individuals. They possess high group visibility, like to talk, and assert themselves b) Conscientiousness - It is a tendency to display self-discipline, act dutifully, and strive for achievement against measures or outside expectations. It is related to the way in which people control, regulate, and direct their impulses. High scores on conscientiousness indicate a preference for planned rather than spontaneous behavior c) Openness to Experience - Openness is a general appreciation for art, emotion, adventure, unusual ideas, imagination, curiosity, and variety of experience. People who are open to experience are intellectually curious, open to emotion, sensitive to beauty and willing to try new things. They tend to be, when compared to closed people, more creative and more aware of their feelings d) Agreeableness - The agreeableness trait reflects individual differences in general concern for social harmony. Agreeable individual’s value getting along with others. They are generally considerate, kind, generous, trusting and trustworthy, helpful, and willing to compromise their interests with others. e) Polychronicity - it is defined as a continuum, and preferences for degrees of engagement. At one extreme is the pattern of focusing on one task at a time, interpreting other potential tasks and events as interruptions and attempting to shield one's chosen task from such interference. The other extreme is actually open-ended, it involves engagement in several tasks simultaneously, sometimes literally simultaneously and sometimes in a frequent back-and-forth engagement pattern f) Emotional Stability - People high on emotional stability do not tend to have a negative outlook of the future and hence are usually calmer. Persons who score low in emotional stability generally have a fearful and negative disposition, with an ominous foreboding about things.

Position :- Operation Manager Location :- Lucknow, Uttar Pradesh Experience:- Min 3 years. Background:- Preferred from event or advertising firm Role & responsibilities Will assist in operations in both pre and post event activity. Brief the team regarding the approaches for the successful event. Assists in the sales process and revenue forecasting for customer groups. Up-sells products and services throughout the event operations process. Works with the team and customers to address operational challenges associated with groups/events. Oversee and supervise the Meeting Center concierge vendor. Manage and review daily/weekly scheduled meetings at Meeting Center. Maintain communication with the Facility Dept. to insure timely response and setup. Pre-Event and onsite communication, coordination with event hosts/delegates. Established and met goals and management operations to maximize productivity and outcomes. Preferred candidate profile Should be having good communication skills, management skill, supervising skill. Must have the knowledge regarding Ms office, TeamMeets, Ms Office presentation and other computer knowledge.

About the Role: As a Production Specialist, you will engage in various production tasks with limited supervision, contributing to the assembly and release of high-quality products. You will play a significant role in maintaining production standards and supporting team operations. Responsibilities: Execute production tasks with some supervision. Assist in advanced production processes involving in-house and external resources. Perform detailed quality checks on products. Help coordinate production schedules and workflows. Support the administration of product releases. Assist in estimating production costs and managing budgets. Contribute to maintaining communication with stakeholders. Document and report on production activities. Participate in project teams to achieve production objectives. Aid in the identification and implementation of process improvements. Skills: Detailed Quality Control: Skilled in performing thorough quality checks. Intermediate Production Knowledge: Understanding of more intricate production processes. Effective Communication: Ability to convey and receive more detailed information. Workflow Coordination: Skills in coordinating production schedules and tasks. Cost Estimation: Basic understanding of production cost management. Stakeholder Communication: Ability to engage with both internal and external stakeholders. Process Improvement: Capacity to identify opportunities for improving production processes. Technical Proficiency: Intermediate skills with production tools and equipment. Requires working knowledge and expanded conceptual knowledge in primary job family and broadens capabilities Understands key business drivers and builds knowledge of the company, processes and customers Performs a range of assignments and solves moderately complex problems under guidance of established policies and procedures Receives a moderate level of guidance and direction Impacts quality of own work and the work of others on the team; may provide informal guidance to new team members Explains complex information to others in straightforward situations

Job Description- TEAM MANAGER -PEX • Drive continuous improvement culture through training, coordination and implementation of principles of Lean/Six Sigma in day-to-day operations in KPO/BPO • Drive continuous improvement projects as a project lead and mentor the green belt projects parallelly with operations/delivery/client • Well versed with basic and advance project management methodologies and problem-solving techniques • Understands and articulates problems/issues in a timely and accurate manner from the delivery/operations teams • Prepare business cases, project charters, Automation Assessments (RPA), Business Requirement Documents, (BRD) and use cases • Participate in exploring solutions for problems and process bottlenecks • Actively contributes to change implementation initiatives on the floor • Reports issues related to problems/opportunities to transformation leaders • Play pivotal role in executing transformation governance model to build the continuous improvement culture Profile of Desired Candidate Must be certified Black Belt or Green Belt from a reputed certifying body/organization (e.g. ASQ or equivalent) with excellent command in Lean/Six Sigma methodology Must have excellent analytical, presentation & communication skill Should be a self-starter Experience 7+ years, Domain- F&A, Certification- Lean Six Sigma Black Belt or Green Belt Certification Industry Type- BPO/Digital Operations Education UG - Any Graduate - Any Specialization PG - Any Postgraduate Job Environment: Full-time position working from the office Permanent Night shifts (US shift timings)

Job Description- TEAM MANAGER -PEX • Drive continuous improvement culture through training, coordination and implementation of principles of Lean/Six Sigma in day-to-day operations in KPO/BPO • Drive continuous improvement projects as a project lead and mentor the green belt projects parallelly with operations/delivery/client • Well versed with basic and advance project management methodologies and problem-solving techniques • Understands and articulates problems/issues in a timely and accurate manner from the delivery/operations teams • Prepare business cases, project charters, Automation Assessments (RPA), Business Requirement Documents, (BRD) and use cases • Participate in exploring solutions for problems and process bottlenecks • Actively contributes to change implementation initiatives on the floor • Reports issues related to problems/opportunities to transformation leaders • Play pivotal role in executing transformation governance model to build the continuous improvement culture Profile of Desired Candidate Must be certified Black Belt or Green Belt from a reputed certifying body/organization (e.g. ASQ or equivalent) with excellent command in Lean/Six Sigma methodology Must have excellent analytical, presentation & communication skill Should be a self-starter Experience 7+ years, Domain- Healthcare, Certification- Lean Six Sigma Black Belt or Green Belt Certification Industry Type- BPO/Digital Operations Education UG - Any Graduate - Any Specialization PG - Any Postgraduate Job Environment: Full-time position working from the office Permanent Night shifts (US shift timings)

The Quality Analyst provides direct assistance to the ROI Account Manager and is responsible for reviewing, processing, and releasing medical records in a variety of mediums (i.e. mail, fax, email, etc.). The Quality Analyst reports to their Team Lead, Providing and logging detailed and accurate information on each file/chart processed in accordance with MediCopys policies/procedures. Updating and maintaining an accurate Accounting of Disclosures for all activities and processes associated with medical records requests. Providing world-class customer service to patients and clients while ensuring patient privacy. Handling high call volumes while maintaining a high level of service and professionalism. Maintaining all established production/quality goals, while managing assigned accounts within MediCopys established turn-around time. Reports to Team Operations Manager and/or Director of Operations as necessary. Primary Responsibilities: Reviewing records pulled by the ROI Account Manager to ensure accuracy and compliance with MediCopy policies/procedures as well as state/federal regulations. Creating invoices for medical record requests in accordance with state/federal regulations, when necessary. Skills/Qualifications: Thorough and detail-oriented Professional demeanor Customer oriented disposition Demonstrate a positive attitude, and be able to interact well with employees Demonstrate excellent communication skills Proven consistent dependability and attendance Confidentiality and discretion is required Ability to conduct and interpret HIPAA/Privacy Guidelines Solid organizational skills, including multitasking and time-management and the flexibility to adapt to frequent changes in the industry. High School Diploma/GED required.

At Ford Motor Company, we believe freedom of movement drives human progress. We also believe in providing you with the freedom to define and realize your dreams. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career potential as you help us define tomorrow s transportation, no matter where you are in the world. As the financial engine of Ford, Ford Credit is at the heart of the Ford customer experience. By transforming how we enable customers to own and lease vehicles, we are ultimately transforming the way people access and interact with transportation on a global scale. A Unique Opportunity: We are establishing a new, dynamic design team in India, and this role offers a unique chance to be a foundational member. You will not only contribute your design expertise to impactful projects but also play a pivotal role in shaping the design culture and defining how design is effectively integrated into the product development lifecycle for this growing team and its collaborations across Ford. What were looking for: Our Senior UX Interaction Designers are experts in creating beautiful, usable solutions based on unbiased user research. They are at the forefront of setting strategic design direction for our financial suite of products and championing the voice of the user throughout our organization. What you re good at: Crafting beautiful and usable designs for digital products by applying your domain expertise, deep research findings, and collaborating with peers across the product organization. Conducting user research and experiments from planning to synthesis. Playing an active role in advocating for a Human-Centered Design process and creating a collaborative environment. Engaging and inspiring the product organization about our customers experiences through powerful storytelling of the human-centered design process, research insights, and customer journeys. Skills you should have: Demonstrable experience in UX design and research in all phases across a variety of projects and mediums. Deep expertise in Interaction & Visual Design, Information Architecture, UX Writing, and UX Research. Advanced knowledge of Figma, Adobe Creative Suite, and/or other industry-standard design and prototyping software. Ability to visualize and test concepts at varying levels of fidelity - from napkin sketches and sacrificial concepts to wireframes, interactive & functional prototypes, and development-ready assets. Experience synthesizing research findings into actionable insights that inform strategic decisions and design solutions. Minimum Requirements: Bachelor s degree in user experience, human-computer interaction, interaction design, service design, graphic design, or a digital design-related field (or equivalent practical experience). 4+ years of experience as a UX/Interaction/Product Designer working across a breadth of digital media. 2+ years of experience leading or significantly contributing to the human-centered design process within highly collaborative, multidisciplinary teams. Preferred Qualifications: Master s degree in user experience, human-computer interaction, interaction design, service design, graphic design, or a digital design-related field. Additional Bachelors or Masters degree in sociology, anthropology, psychology, or a related field. 6+ years of experience as a UX or Interaction Designer. Experience working in globally distributed teams. Experience in helping establish or scale design team operations or processes. What you ll be doing: Design lean, iterative, and development-ready solutions that can scale for the future, while understanding current technology constraints. Think deeply about the user experience, balanced with business goals, to inform your designs. Lead the product team (Product Manager, Project Manager, Software Engineers) through the user-centered design process with collaborative workshops for discovery and ideation. Apply user research insights to drive product design and strategy, and help your team understand why and how to build better experiences. Plan and execute user research in collaboration with internal stakeholders, and share findings broadly across the organization. Actively contribute to establishing and refining design processes, best practices, and integration strategies within our new India-based design team, ensuring design is a core component of the product development lifecycle. Help foster a collaborative, innovative, and user-centric design culture within the new team.

Our Senior UX Interaction Designers are experts in creating beautiful, usable solutions based on unbiased user research. They are at the forefront of setting strategic design direction for our financial suite of products and championing the voice of the user throughout our organization. What you re good at: Crafting beautiful and usable designs for digital products by applying your domain expertise, deep research findings, and collaborating with peers across the product organization. Conducting user research and experiments from planning to synthesis. Playing an active role in advocating for a Human-Centered Design process and creating a collaborative environment. Engaging and inspiring the product organization about our customers experiences through powerful storytelling of the human-centered design process, research insights, and customer journeys. Skills you should have: Demonstrable experience in UX design and research in all phases across a variety of projects and mediums. Deep expertise in Interaction & Visual Design, Information Architecture, UX Writing, and UX Research. Advanced knowledge of Figma, Adobe Creative Suite, and/or other industry-standard design and prototyping software. Ability to visualize and test concepts at varying levels of fidelity - from napkin sketches and sacrificial concepts to wireframes, interactive & functional prototypes, and development-ready assets. Experience synthesizing research findings into actionable insights that inform strategic decisions and design solutions. Minimum Requirements: Bachelor s degree in user experience, human-computer interaction, interaction design, service design, graphic design, or a digital design-related field (or equivalent practical experience). 4+ years of experience as a UX/Interaction/Product Designer working across a breadth of digital media. 2+ years of experience leading or significantly contributing to the human-centered design process within highly collaborative, multidisciplinary teams. Preferred Qualifications: Master s degree in user experience, human-computer interaction, interaction design, service design, graphic design, or a digital design-related field. Additional Bachelors or Masters degree in sociology, anthropology, psychology, or a related field. 6+ years of experience as a UX or Interaction Designer. Experience working in globally distributed teams. Experience in helping establish or scale design team operations or processes. What you ll be doing: Design lean, iterative, and development-ready solutions that can scale for the future, while understanding current technology constraints. Think deeply about the user experience, balanced with business goals, to inform your designs. Lead the product team (Product Manager, Project Manager, Software Engineers) through the user-centered design process with collaborative workshops for discovery and ideation. Apply user research insights to drive product design and strategy, and help your team understand why and how to build better experiences. Plan and execute user research in collaboration with internal stakeholders, and share findings broadly across the organization. Actively contribute to establishing and refining design processes, best practices, and integration strategies within our new India-based design team, ensuring design is a core component of the product development lifecycle. Help foster a collaborative, innovative, and user-centric design culture within the new team.

Roles and Responsibilities Manage daily operations of the center, ensuring smooth functioning and efficient use of resources. Oversee team management, including recruitment, training, performance evaluation, and employee development. Develop and implement operational strategies to improve productivity, quality, and customer satisfaction. Ensure compliance with company policies, procedures, and regulatory requirements. Collaborate with other departments (e.g., sales, marketing) to achieve business objectives. Desired Candidate Profile 2-3 years of experience in retail or FMCG industry in an operations role. Strong understanding of coordination, operations management, operations planning, process management, operations strategy, operations leadership, team handling/management/operations/coordination skills. Ability to work effectively under pressure to meet deadlines while maintaining high standards of quality control.

Roles and Responsibilities Manage end-to-end operations of logistics, including fleet management, process automation, and team management. Lead cross-functional teams to achieve business objectives through effective communication and strategic thinking. Develop and implement process improvements to increase efficiency and reduce costs. Collaborate with stakeholders to identify opportunities for growth and develop solutions. Ensure compliance with company policies, procedures, and regulatory requirements.

About the job Our Team: Sanofi Global Hub (SGH) is an internal Sanofi resource organization based in India and is setup to centralize processes and activities to support Specialty Care, Vaccines, General Medicines, CHC, CMO, and R&D, Data & Digital functions . The R&D Dashboarding & Reporting Team Leader will be responsible for guiding, monitoring, and leading Dashboarding and Reporting team. This team is focused on Creation, development and maintaince of dashboards and performance metrics using Business Intelligence tools (and managing/tracking of operational progress and performance metrics and other performance measures. This role involves motivating team members, fostering positive communication, and ensuring effective collaboration within the team and across partnering R&D departments. The key responsibilities include: Act as of the Point of Contact for Dashboarding & Reporting: Be the direct point of connection between the R&D functions and the Dashboarding & reporting team Assist R&D functions in scoping and determining Dashboarding & Reporting Deliverables Create an Inspiring Team Environment : Cultivate an open communication culture. Set clear team goals. Delegate Tasks and Set Deadlines : Distribute tasks among team members. Ensure timely completion. Oversee Day-to-Day Operations : Monitor team performance and report metrics. Address any issues or conflicts. Motivate Team Members : Recognize high performance and reward accomplishments. Encourage creativity and risk-taking. Discover Training Needs and Provide Coaching : Identify areas for improvement. Support team members growth. Lead by Example : Act proactively to ensure smooth team operations. Engage the team to achieve goals. About you Experience: Proven work experience as a team leader or supervisor.Experience in People Management, Pharmacuetical industry, and experience in R&D or in Business Soft skills : In-depth knowledge of performance metrics. Excellent communication and leadership skills. Organizational and time-management abilities. Degree in Management or training in team leading is a plus. Technical skills : Planisware / Agile method / Development in PowerBI - Tableau - Power Platform Education :Master degree Languages : English

Role & responsibilities 1. Monitoring of Inbound / Outbound Calls 2. Assigning Outbound calling activity to Team members 3. Format and upload data for Auto-Dialing 4. Assigning Email activity to Team members 5. Focus on Call Flow / Call Queue 6. Monitor Live Calls and share feedback to the team members 7. Handling Escalations of Distributors/ Investors 8. Timely intimation to AMC for any possible complaint to AMFI/SEBI/Regulator 9. Preparing weekly roaster and manage team members leaves and attrition without impact service deliveries Preferred candidate profile Any Graduate Should be customer-centric Excellent Communication skills in English and Hindi Team management skills

About the team ZF Wind Power puts wind energy in motion! The ZF Wind Power Business Unit is part of ZF group which is known as one of the worlds leading automotive suppliers. What you can look forward to as Project Engineer (m/f/d): Design and implement IT security measures for production environments. Provide guidance on security best practices, including access control, data protection, and system hardening. Conduct security audits and assessments to identify vulnerabilities and recommend improvements. Deliver training and awareness programs for local IT and operations teams. Support the deployment and maintenance of security tools such as antivirus, backup systems, and patch management solutions. Collaborate with cross-functional teams to integrate security into production processes and infrastructure. Respond to and investigate security incidents, ensuring timely resolution and documentation. Stay updated on emerging threats and technologies to continuously improve security posture. Ensure compliance with organizational policies and industry standards. Travel to various production sites as needed to support security initiatives. Your profile as Project Engineer Bachelors degree in ECE , Information Technology, Engineering, Computer Science, or a related field. 4+ years of experience in IT security, systems administration, or a related technical role. Familiarity with industrial control systems, production networks, and operational technology (OT). Strong understanding of cybersecurity principles, tools, and frameworks. Experience with network security, firewalls, and endpoint protection. Excellent problem-solving and analytical skills. Strong communication and interpersonal abilities. Ability to manage multiple projects and work independently. Willingness to travel domestically and internationally (up to 50%). Why you should choose ZF in India Innovative Environment: ZF is at the forefront of technological advancements, offering a dynamic and innovative work environment that encourages creativity and growth. Diverse and Inclusive Culture: ZF fosters a diverse and inclusive workplace where all employees are valued and respected, promoting a culture of collaboration and mutual support. Career Development: ZF is committed to the professional growth of its employees, offering extensive training programs, career development opportunities, and a clear path for advancement. Global Presence: As a part of a global leader in driveline and chassis technology, ZF provides opportunities to work on international projects and collaborate with teams worldwide. Sustainability Focus: ZF is dedicated to sustainability and environmental responsibility, actively working towards creating eco-friendly solutions and reducing its carbon footprint. Employee Well-being: ZF prioritizes the well-being of its employees, providing comprehensive health and wellness programs, flexible work arrangements, and a supportive work-life balance. Be part of our ZF team as PITS Plant Coordinator and apply now!

Job Summary: Oversees the processing and verification of credit applications, overdue account payment solicitation, credit card payment processing and process improvement activities to minimize financial risk to the company. Provides oversight and direction regarding the assigned team, financial and operational activities. Principal Responsibilities: Manages a team responsible for researching and verifying credit data of customers to establish or update lines of credit. Develops, and implements credit & collection policies and processes. Assesses, recommends and/or approves credit limits. Oversees the investigation and resolution of customer invoice disputes to facilitate payment from or issuance of credit to customer. Responsible for team reviewing customer accounts for aging of unpaid balances and pending orders, soliciting payments on overdue accounts, placing delinquent accounts on hold status until payment arrangements are secured or payment plans/schedules are determined. Manages the teams solicitation of payments on overdue accounts and the follows up of payment arrangements and the transfer of outstanding customer accounts to collection agencies. Develops and maintains relationships with outside credit and/or collection agencies. Responsibility for the team maintaining of a variety of files and records associated with delinquent accounts, incomplete files and credit risks. Improves productivity through process improvement, policy/procedure development and systems refinement. Responsible for managing the negotiation of terms, credit structure, settlements, etc. Reviews and advises on credit and collections analyses/reports/presentations. Provides direction to internal Credit & Collections staff, external contractors, vendors and other third-party personnel. Other duties as assigned. Job Level Specifications: Coordinates and supervises the daily activities of business or technical support teams comprised of individual contributors. Sets priorities for the team to ensure task completion. May coordinate work activities with other supervisors. Directs routine and repetitive operations of team. Assignments are largely established in accordance with schedules and deliverables. Decisions are guided by policies, procedures and business plans. Collaborates daily with direct reports and peers within similar functions primarily for the purpose of exchanging information. Decisions have a direct impact on team operations. Erroneous decisions or failure to achieve results may cause delays in schedules and require the allocation of additional time, people and/or financial resources. Work Experience: Typically 4+ years relevant work experience Education and Certification(s): 3-5 years of work experience in credit management / AR function Relevant professional degree in Accounting or Financial Management Accounting Certifications like CA/CWA/CS/CPA/CFA are strongly preferred Distinguishing Characteristics:

Job Summary: Oversees the processing and verification of credit applications, overdue account payment solicitation, credit card payment processing and process improvement activities to minimize financial risk to the company. Provides oversight and direction regarding the assigned team, financial and operational activities. Principal Responsibilities: Manages a team responsible for researching and verifying credit data of customers to establish or update lines of credit. Develops, and implements credit & collection policies and processes. Assesses, recommends and/or approves credit limits. Oversees the investigation and resolution of customer invoice disputes to facilitate payment from or issuance of credit to customer. Responsible for team reviewing customer accounts for aging of unpaid balances and pending orders, soliciting payments on overdue accounts, placing delinquent accounts on hold status until payment arrangements are secured or payment plans/schedules are determined. Manages the teams solicitation of payments on overdue accounts and the follows up of payment arrangements and the transfer of outstanding customer accounts to collection agencies. Develops and maintains relationships with outside credit and/or collection agencies. Responsibility for the team maintaining of a variety of files and records associated with delinquent accounts, incomplete files and credit risks. Improves productivity through process improvement, policy/procedure development and systems refinement. Responsible for managing the negotiation of terms, credit structure, settlements, etc. Reviews and advises on credit and collections analyses/reports/presentations. Provides direction to internal Credit & Collections staff, external contractors, vendors and other third-party personnel. Other duties as assigned. Job Level Specifications: Coordinates and supervises the daily activities of business or technical support teams comprised of individual contributors. Sets priorities for the team to ensure task completion. May coordinate work activities with other supervisors. Directs routine and repetitive operations of team. Assignments are largely established in accordance with schedules and deliverables. Decisions are guided by policies, procedures and business plans. Collaborates daily with direct reports and peers within similar functions primarily for the purpose of exchanging information. Decisions have a direct impact on team operations. Erroneous decisions or failure to achieve results may cause delays in schedules and require the allocation of additional time, people and/or financial resources. Work Experience: Typically 4+ years relevant work experience Education and Certification(s): 3-5 years of work experience in credit management / AR function Relevant professional degree in Accounting or Financial Management Accounting Certifications like CA/CWA/CS/CPA/CFA are strongly preferred Distinguishing Characteristics: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.

Greetings, We are looking for Assistant Managers for a leading Insurance Company in Bengaluru . Designation- Assistant Manager This is a operations management role with with a team Management of 50-100 resources and 2-3 TL's. This is a Us insurance Profile where candidate would be handeling end to end responsibility of the whole process. Profile Requirements 7+ years of experience in General Commercial Insurance Minimum 2 years of team Handling. Excellent Communication Skills. Experience in Process management. MIS Reports, and daily team operations, KPI's & similar metrics. Background in BPO\KPO Industry preferred. Comfortable working in US Shifts. Location Bangalore To know more on the role drop your cvs at the following number or call to discuss the details. *Prajit 7999557006 Warm Regards, Prajit Grover HR TEAM KVC CONSULTANTS LTD.

Greetings, We are looking for Assistant Managers for a leading Insurance Company in Bengaluru . Designation- Assistant Manager This is a operations management role with with a team Management of 50-100 resources and 2-3 TL's. This is a Us insurance Profile where candidate would be handeling end to end responsibility of the whole process. Profile Requirements 7+ years of experience in Property & Casualty Insurance. Minimum 2 years of team Handling. Excellent Communication Skills. Experience in Process management. MIS Reports, and daily team operations, KPI's & similar metrics. Background in BPO\KPO Industry preferred. Comfortable working in US Shifts. Location Bangalore To know more on the role drop your cvs at the following number or call to discuss the details. *Prajit 7999557006 Warm Regards, Prajit Grover HR TEAM KVC CONSULTANTS LTD.

Experience Required: 1015+ years in pharmaceutical tenders, distribution, institutional sales, or similar ( DGFMS, ARMY, ESIC, R&R, BASE, Military and hospitals) Job Purpose: To lead and manage all aspects of tender operations within the pharmaceutical distribution business, including tender identification, bidding strategy, document submission, pricing analysis, compliance, and post-award execution. The role ensures competitiveness, profitability, and full regulatory adherence in all tender activities (government, institutional, Defense). Key Responsibilities: Tender Strategy & Management Lead and oversee the entire tendering process (pre-qualification to award). Monitor tender portals and procurement websites for relevant opportunities. Develop and execute winning tender strategies aligned with business goals. Coordinate with sales, regulatory, legal, and finance teams to prepare and submit compliant bids. Documentation & Compliance Ensure timely submission of tenders with all required technical, commercial, and legal documentation. Maintain updated registrations, licenses, and product dossiers for tender submissions. Ensure compliance with country-specific procurement laws, Good Distribution Practices (GDP), and internal SOPs. Pricing & Costing Work with finance and procurement teams to finalize competitive pricing strategies. Analyze competitor pricing, historical bid data, and market trends to optimize bid submissions. Liaison & Stakeholder Management Build and maintain strong relationships with government bodies, hospitals, procurement agencies, and institutional buyers. Act as a point of contact for all tender-related queries and negotiations. Post-Award Execution Coordinate with supply chain/logistics for order fulfillment post-award. Monitor contract performance, delivery schedules, and service-level agreements (SLAs). Ensure timely invoicing, payment follow-ups, and documentation closure. Team Leadership Manage and mentor the tender operations team. Ensure continuous training on new tender platforms, compliance updates, and industry standards. Key Skills & Competencies: In-depth understanding of pharmaceutical regulatory frameworks and tendering procedures (both local and international). Strong analytical, negotiation, and strategic planning skills. Excellent communication and documentation skills. High attention to detail and deadline-oriented. Proficiency with tender portals, MS Office, and Defense Portals, State portals. Educational Qualifications: Bachelor’s degree in Pharmacy / Life Sciences / Business Administration. MBA or equivalent in Supply Chain, Marketing, or Healthcare Management (preferred). Key Performance Indicators (KPIs): Win rate of tenders submitted (%) Timeliness and compliance of bid submissions Revenue and margin from tender business Contract fulfillment rate and customer satisfaction Role & responsibilities Preferred candidate profile

Oversee the seamless functioning of our sports centers and retail stores Facility Management Sales n Service Quality Assurance Training Schedule Optimization Retail Team Oversight Inventory Management Staff Availability Customer Satisfaction Travel allowance Sales incentives Food allowance

JD Sales Operations Manager, Clarion Technologies About Clarion Technologies Clarion Technologies is an IT services company, providing customized software solutions to small & medium businesses across the globe in a wide spectrum of industries, to transform and manage their business by harnessing the power of technology. We are trusted by our clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of technology. With 23+ years of expertise in Digital Transformation, we help our customers to significantly improve their business performance. With the use of cutting-edge technology, Agile development, and best coding practices, we are proud to offer one of the most Usable, Reliable and Secure software solutions. We are certified as CMMI level 3 company, Great Place to Work in 2019 & Top Software Developers in India by Clutch. With head office in Pune, India, we have 2 state of the art delivery centers in Pune and Ahmedabad. ClarionTech Inc is the US arm of Clarion Technologies. Being a Clarionite In a world where technology never stands still, we understand that, Honesty, Integrity and Fairness; Customer comes first – Surpass customer expectations consistently; Pursuit of Excellence – Constantly improving ourselves, our team, our services and our products to become the best; and Collaboration, Team spirit and Sharing, lives in what we do as Claronites as we strive to be the catalyst that makes the world work better. Being a Claronite means you’ll be able to learn and develop yourself and your career. Join us , not only to do something better, but also to attempt things you never thought possible. Are you ready to be a proud Claronite? About the Role We’re seeking a seasoned Sales Operations Manager responsible for overseeing the daily operations of our appointment generation team, while also owning a personal calling and appointment-generation quota. Ideal candidates come from organized, metrics-driven lead generation environments. What You'll Be Doing (i.e., Job Responsibilities) - Team & Operations Management - Lead end-to-end operations of appointment generation executives. - Set daily/weekly targets, monitor productivity, and ensure process compliance. - Conduct daily stand-ups, weekly coaching, and monthly performance reviews. • Individual Contributor Targets - Maintain a personal calling and qualification target - Handle calls and outreach directly if the team is below target to ensure alignment with business goals. • Performance Monitoring & Reporting - Track and analyze KPIs: calls made, appointments set, conversion rates, no-show/reschedule rates. - Maintain dashboards and deliver weekly/monthly reports to senior leadership. • Process Optimization & Quality Assurance - Enhance calling scripts, objection-handling techniques, and qualification criteria. - Ensure all compliance, adherence, and documentation standards are met. - Implement knowledge-sharing sessions to proliferate best practices. • Collaboration - Sync with Sales, Marketing, and Delivery teams for campaign alignment. - Provide feedback loops and campaign insights to stakeholders. What We Look For In You (i.e., Job Requirements) • 10+years in B2B lead generation, demand-gen, inside sales, or appointment setting. • Minimum 2 years of experience in leading teams. • Strong individual achievement record in outbound calling and appointment booking. • Proficient with CRM and campaign tools (Salesforce, Outreach, HubSpot, etc.). • Exemplary communication, influence, and stakeholder management skills. • Analytical thinker — adept at driving process improvements and performance reporting. • Comfortable with “roll-up-your-sleeves” approach; willing to jump in with the team. • Demonstrated ability to manage and scale appointment generation. • High-performing individual contributor in outbound sales calls. • Strong coach with a track record of enhancing team performance. • Resourceful, collaborative, and feedback-oriented. • Data-fluent leader who thrives on hitting numeric goals Job Location: Pune, India Clarion – An Equal Opportunity Employer We are committed to creating a diverse and inclusive workplace. We celebrate diversity and provide an environment free from discrimination and harassment. We are an equal opportunity employer and welcome applications from all qualified candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. Join us in building a team that reflects the diversity of the world we live in.

Profile Summary Our Area Operations Manager is responsible for developing and expanding the business in the respective area and managing the store operations across the respective area thereby increasing the customer experience. Key Responsibilities Driving Sales and Customer Service a. Driving and ensuring to meet or exceed the sales plan of the respective territory monthly/ quarterly and annually b. Driving and focusing on providing the customer services thereby increasing the Net Promoter Score (NPS) for the store c. Drive culture of high sales performance expectations, i.e. SALES Leadership d. Motivates and inspires field team to drive for results. e. Review financial performance at regional level to identify improvement opportunities. f. Serve as critical strategy planning link between Corporate and the field organization. g. Translate corporate goals including financial returns, sales growth and market share, into business plans. h. Assess field capability and establish performance priorities at group level. Manpower Planning & People Development a. Working with the HR team and the Store Manager in ensuring staffing levels are adequate to effectively operate the store b. Direct responsibility for professional development of Lenskart Associates c. Assess and prioritize advanced management skill gaps including those related to design and implementation of business plans, forecasts, financial analysis, associate development and communication. d. Conduct two-way, formal and informal performance evaluations of Lenskart Associates which review professional development needs and accomplishments as well as overall achievement of management objectives e. Responsible for establishing a culture that embraces diversity and maximizes the learnings from a diverse team. f. Overall responsibility for associate development Managing P&L of the Assigned Stores a. Responsible for managing and maintaining territory and store budgets to ensure profitability at store as well as territory level b. Managing the top and bottom line effectively of the assigned territory and stores c. Responsible for reducing shrinkage d. Managing the productivity of the staff e. Using cost effective methods to ensure productivity of the respective territory Managing and Maintaining High Standards of Retail Operations a. Regular Store Visits to: Audit stores Coaching the Store Managers Motivate staff through sales discussions Check VM, stock availability Check store hygiene, grooming Assess discipline levels in store opening times, staff attendance, process adherence etc. b. Analyze data before Store Visits Monitoring Sales through data. Assessing the productivity and achievements of the stores Store Staffing levels. Product flow, supply, demand and shrinkage. NPS and MC scores Reviewing measures to achieve performance targets a. Bridge communication between Management and floor Recommending changes to ZM/BH basis visits. Ensure Timely reporting of Data when needed. Implementing and enforcing company regulations Implement process change Attending conferences, events and meetings at regional as well as corporate level to enhance knowledge and skill sets Inventory Management a. Ensures availability of required merchandise and services at each of the assigned stores b. Ensuring that inventory levels are well balanced and making key decisions about inventory control at each of the assigned stores c. Ensuring physical verification of inventory on regular intervals is being conducted at each of the assigned stores d. Ensuring the staff at store level has basic understanding of POS System to ensure transactions are properly and effectively processed e. Ensuring necessary quality checks for the new products is being conducted in a timely manner f. Responsible for reducing shrinkage at store level g. Working very closely with various departments in the organization till the product reaches the customer and ensuring the best customer experience to the Lenskart Customer Key Personal and Professional Attributes: a) Collaborative Skills : The role requires the incumbent to work closely and coordinate with the Internal and external teams to create success. S/he should be able to seamlessly navigate these relationship dynamics in a high growth, young, agile business environment. b) Functional understanding: The role is critical for the business performance and would require the incumbent to create a competitive business advantage. It would be critical to analyze the effectiveness of the processes on a day to day basis and course correct. c) Data driven/ Analytical: The role is required to drive specific process efficiency metrics and would be accountable to drive data-driven decision making. d) Results oriented : The role is required to work on deliver on daily numbers, short-term goals and long-term milestones set by business and efficacy. Meeting these milestones would be critical to create success. e) Extroverted Personality f) Pleasant & Friendly who can be easily approached g) Pragmatic Leaders who are self -motivated and resilient h) Passionate i) Energetic j) Positive Attitude k) Ability to handle stressful situations l) Problem Solving & Decision Making m) Assertive n) Sales Driven & Number Oriented Team player Candidate Profile: a) Full Time Post Graduate with 7-9 years of relevant experience into retail industry b) Post-Graduation is a must c) Very strong communication skills- both written and verbal and must be a good orator d) Should have hands on experience working on Microsoft Office- Including Excel, PPT & Word e) Strong inter-personal skills (friendly, caring & patient) f) Sales oriented g) Strong Management/leadership skills. h) Strong organizational skills. i) Strong team builder Required Managerial Competencies People Management a) Mentors team members and colleagues; guides them with regard to development and career progression. b) Clearly communicates work responsibilities and expectations and takes steps to balance the workload among team members. c) Anticipates the effect of an action on other people and modifies such action accordingly. d) Resolves conflicts among colleagues in just and fair manner Proactive Problem Solving Skills a) Anticipates problems before they develop, and takes steps to avert them. b) Considers a situation from multiple perspectives before deciding on a course of action. c) Adept at managing the flow of information in times of crisis. d) Appeals to reason, facts, and figures and adapts managerial style based on the demands of the situation Commercial Savviness a) Protects the commercial interests of the company with the aim of maximizing revenue. b) Takes appropriate business decisions after performing a cost-benefit analysis and pre-empts problems and resolves them, ensuring minimal business loss. c) Builds and manages workforce based on organizational goals and budget constraints Customer Expectation Management a) Adept at balancing the interests of the company with the needs and expectations of the client/customer b) Responds deliberately and diplomatically to protect company interests c) Communicates effectively about sensitive matters and influences the client/customer when required Planning and Organizing a) Adept at prioritization and time management to ensure efficient and timely completion of assignments b) Manages and shifts priorities as required and incorporates new approaches c) Delegates work effectively among team members Required Personality Traits a) Extraversion - The trait is marked by pronounced engagement with the external world. Extraverts enjoy interacting with people, and are often perceived as full of energy. They tend to be enthusiastic, action-oriented individuals. They possess high group visibility, like to talk, and assert themselves b) Conscientiousness - It is a tendency to display self-discipline, act dutifully, and strive for achievement against measures or outside expectations. It is related to the way in which people control, regulate, and direct their impulses. High scores on conscientiousness indicate a preference for planned rather than spontaneous behavior c) Openness to Experience - Openness is a general appreciation for art, emotion, adventure, unusual ideas, imagination, curiosity, and variety of experience. People who are open to experience are intellectually curious, open to emotion, sensitive to beauty and willing to try new things. They tend to be, when compared to closed people, more creative and more aware of their feelings d) Agreeableness - The agreeableness trait reflects individual differences in general concern for social harmony. Agreeable individuals value getting along with others. They are generally considerate, kind, generous, trusting and trustworthy, helpful, and willing to compromise their interests with others. e) Polychronicity - it is defined as a continuum, and preferences for degrees of engagement. At one extreme is the pattern of focusing on one task at a time, interpreting other potential tasks and events as interruptions and attempting to shield one's chosen task from such interference. The other extreme is actually open-ended, it involves engagement in several tasks simultaneously, sometimes literally simultaneously and sometimes in a frequent back-and-forth engagement pattern f) Emotional Stability - People high on emotional stability do not tend to have a negative outlook of the future and hence are usually calmer. Persons who score low in emotional stability generally have a fearful and negative disposition, with an ominous foreboding about things.

Profile Summary Our Area Operations Manager is responsible for developing and expanding the business in the respective area and managing the store operations across the respective area thereby increasing the customer experience. Key Responsibilities Driving Sales and Customer Service a. Driving and ensuring to meet or exceed the sales plan of the respective territory monthly/ quarterly and annually b. Driving and focusing on providing the customer services thereby increasing the Net Promoter Score (NPS) for the store c. Drive culture of high sales performance expectations, i.e. SALES Leadership d. Motivates and inspires field team to drive for results. e. Review financial performance at regional level to identify improvement opportunities. f. Serve as critical strategy planning link between Corporate and the field organization. g. Translate corporate goals including financial returns, sales growth and market share, into business plans. h. Assess field capability and establish performance priorities at group level. Manpower Planning & People Development a. Working with the HR team and the Store Manager in ensuring staffing levels are adequate to effectively operate the store b. Direct responsibility for professional development of Lenskart Associates c. Assess and prioritize advanced management skill gaps including those related to design and implementation of business plans, forecasts, financial analysis, associate development and communication. d. Conduct two-way, formal and informal performance evaluations of Lenskart Associates which review professional development needs and accomplishments as well as overall achievement of management objectives e. Responsible for establishing a culture that embraces diversity and maximizes the learnings from a diverse team. f. Overall responsibility for associate development Managing P&L of the Assigned Stores a. Responsible for managing and maintaining territory and store budgets to ensure profitability at store as well as territory level b. Managing the top and bottom line effectively of the assigned territory and stores c. Responsible for reducing shrinkage d. Managing the productivity of the staff e. Using cost effective methods to ensure productivity of the respective territory Managing and Maintaining High Standards of Retail Operations a. Regular Store Visits to: Audit stores Coaching the Store Managers Motivate staff through sales discussions Check VM, stock availability Check store hygiene, grooming Assess discipline levels in store opening times, staff attendance, process adherence etc. b. Analyze data before Store Visits Monitoring Sales through data. Assessing the productivity and achievements of the stores Store Staffing levels. Product flow, supply, demand and shrinkage. NPS and MC scores Reviewing measures to achieve performance targets a. Bridge communication between Management and floor Recommending changes to ZM/BH basis visits. Ensure Timely reporting of Data when needed. Implementing and enforcing company regulations Implement process change Attending conferences, events and meetings at regional as well as corporate level to enhance knowledge and skill sets Inventory Management a. Ensures availability of required merchandise and services at each of the assigned stores b. Ensuring that inventory levels are well balanced and making key decisions about inventory control at each of the assigned stores c. Ensuring physical verification of inventory on regular intervals is being conducted at each of the assigned stores d. Ensuring the staff at store level has basic understanding of POS System to ensure transactions are properly and effectively processed e. Ensuring necessary quality checks for the new products is being conducted in a timely manner f. Responsible for reducing shrinkage at store level g. Working very closely with various departments in the organization till the product reaches the customer and ensuring the best customer experience to the Lenskart Customer Key Personal and Professional Attributes: a) Collaborative Skills : The role requires the incumbent to work closely and coordinate with the Internal and external teams to create success. S/he should be able to seamlessly navigate these relationship dynamics in a high growth, young, agile business environment. b) Functional understanding: The role is critical for the business performance and would require the incumbent to create a competitive business advantage. It would be critical to analyze the effectiveness of the processes on a day to day basis and course correct. c) Data driven/ Analytical: The role is required to drive specific process efficiency metrics and would be accountable to drive data-driven decision making. d) Results oriented : The role is required to work on deliver on daily numbers, short-term goals and long-term milestones set by business and efficacy. Meeting these milestones would be critical to create success. e) Extroverted Personality f) Pleasant & Friendly who can be easily approached g) Pragmatic Leaders who are self -motivated and resilient h) Passionate i) Energetic j) Positive Attitude k) Ability to handle stressful situations l) Problem Solving & Decision Making m) Assertive n) Sales Driven & Number Oriented Team player Candidate Profile: a) Full Time Post Graduate with 7-9 years of relevant experience into retail industry b) Post-Graduation is a must c) Very strong communication skills- both written and verbal and must be a good orator d) Should have hands on experience working on Microsoft Office- Including Excel, PPT & Word e) Strong inter-personal skills (friendly, caring & patient) f) Sales oriented g) Strong Management/leadership skills. h) Strong organizational skills. i) Strong team builder Required Managerial Competencies People Management a) Mentors team members and colleagues; guides them with regard to development and career progression. b) Clearly communicates work responsibilities and expectations and takes steps to balance the workload among team members. c) Anticipates the effect of an action on other people and modifies such action accordingly. d) Resolves conflicts among colleagues in just and fair manner Proactive Problem Solving Skills a) Anticipates problems before they develop, and takes steps to avert them. b) Considers a situation from multiple perspectives before deciding on a course of action. c) Adept at managing the flow of information in times of crisis. d) Appeals to reason, facts, and figures and adapts managerial style based on the demands of the situation Commercial Savviness a) Protects the commercial interests of the company with the aim of maximizing revenue. b) Takes appropriate business decisions after performing a cost-benefit analysis and pre-empts problems and resolves them, ensuring minimal business loss. c) Builds and manages workforce based on organizational goals and budget constraints Customer Expectation Management a) Adept at balancing the interests of the company with the needs and expectations of the client/customer b) Responds deliberately and diplomatically to protect company interests c) Communicates effectively about sensitive matters and influences the client/customer when required Planning and Organizing a) Adept at prioritization and time management to ensure efficient and timely completion of assignments b) Manages and shifts priorities as required and incorporates new approaches c) Delegates work effectively among team members Required Personality Traits a) Extraversion - The trait is marked by pronounced engagement with the external world. Extraverts enjoy interacting with people, and are often perceived as full of energy. They tend to be enthusiastic, action-oriented individuals. They possess high group visibility, like to talk, and assert themselves b) Conscientiousness - It is a tendency to display self-discipline, act dutifully, and strive for achievement against measures or outside expectations. It is related to the way in which people control, regulate, and direct their impulses. High scores on conscientiousness indicate a preference for planned rather than spontaneous behavior c) Openness to Experience - Openness is a general appreciation for art, emotion, adventure, unusual ideas, imagination, curiosity, and variety of experience. People who are open to experience are intellectually curious, open to emotion, sensitive to beauty and willing to try new things. They tend to be, when compared to closed people, more creative and more aware of their feelings d) Agreeableness - The agreeableness trait reflects individual differences in general concern for social harmony. Agreeable individuals value getting along with others. They are generally considerate, kind, generous, trusting and trustworthy, helpful, and willing to compromise their interests with others. e) Polychronicity - it is defined as a continuum, and preferences for degrees of engagement. At one extreme is the pattern of focusing on one task at a time, interpreting other potential tasks and events as interruptions and attempting to shield one's chosen task from such interference. The other extreme is actually open-ended, it involves engagement in several tasks simultaneously, sometimes literally simultaneously and sometimes in a frequent back-and-forth engagement pattern f) Emotional Stability - People high on emotional stability do not tend to have a negative outlook of the future and hence are usually calmer. Persons who score low in emotional stability generally have a fearful and negative disposition, with an ominous foreboding about things.

Profile Summary Our Area Operations Manager is responsible for developing and expanding the business in the respective area and managing the store operations across the respective area thereby increasing the customer experience. Key Responsibilities Driving Sales and Customer Service a. Driving and ensuring to meet or exceed the sales plan of the respective territory monthly/ quarterly and annually b. Driving and focusing on providing the customer services thereby increasing the Net Promoter Score (NPS) for the store c. Drive culture of high sales performance expectations, i.e. SALES Leadership d. Motivates and inspires field team to drive for results. e. Review financial performance at regional level to identify improvement opportunities. f. Serve as critical strategy planning link between Corporate and the field organization. g. Translate corporate goals including financial returns, sales growth and market share, into business plans. h. Assess field capability and establish performance priorities at group level. Manpower Planning & People Development a. Working with the HR team and the Store Manager in ensuring staffing levels are adequate to effectively operate the store b. Direct responsibility for professional development of Lenskart Associates c. Assess and prioritize advanced management skill gaps including those related to design and implementation of business plans, forecasts, financial analysis, associate development and communication. d. Conduct two-way, formal and informal performance evaluations of Lenskart Associates which review professional development needs and accomplishments as well as overall achievement of management objectives e. Responsible for establishing a culture that embraces diversity and maximizes the learnings from a diverse team. f. Overall responsibility for associate development Managing P&L of the Assigned Stores a. Responsible for managing and maintaining territory and store budgets to ensure profitability at store as well as territory level b. Managing the top and bottom line effectively of the assigned territory and stores c. Responsible for reducing shrinkage d. Managing the productivity of the staff e. Using cost effective methods to ensure productivity of the respective territory Managing and Maintaining High Standards of Retail Operations a. Regular Store Visits to: Audit stores Coaching the Store Managers Motivate staff through sales discussions Check VM, stock availability Check store hygiene, grooming Assess discipline levels in store opening times, staff attendance, process adherence etc. b. Analyze data before Store Visits Monitoring Sales through data. Assessing the productivity and achievements of the stores Store Staffing levels. Product flow, supply, demand and shrinkage. NPS and MC scores Reviewing measures to achieve performance targets a. Bridge communication between Management and floor Recommending changes to ZM/BH basis visits. Ensure Timely reporting of Data when needed. Implementing and enforcing company regulations Implement process change Attending conferences, events and meetings at regional as well as corporate level to enhance knowledge and skill sets Inventory Management a. Ensures availability of required merchandise and services at each of the assigned stores b. Ensuring that inventory levels are well balanced and making key decisions about inventory control at each of the assigned stores c. Ensuring physical verification of inventory on regular intervals is being conducted at each of the assigned stores d. Ensuring the staff at store level has basic understanding of POS System to ensure transactions are properly and effectively processed e. Ensuring necessary quality checks for the new products is being conducted in a timely manner f. Responsible for reducing shrinkage at store level g. Working very closely with various departments in the organization till the product reaches the customer and ensuring the best customer experience to the Lenskart Customer Key Personal and Professional Attributes: a) Collaborative Skills : The role requires the incumbent to work closely and coordinate with the Internal and external teams to create success. S/he should be able to seamlessly navigate these relationship dynamics in a high growth, young, agile business environment. b) Functional understanding: The role is critical for the business performance and would require the incumbent to create a competitive business advantage. It would be critical to analyze the effectiveness of the processes on a day to day basis and course correct. c) Data driven/ Analytical: The role is required to drive specific process efficiency metrics and would be accountable to drive data-driven decision making. d) Results oriented : The role is required to work on deliver on daily numbers, short-term goals and long-term milestones set by business and efficacy. Meeting these milestones would be critical to create success. e) Extroverted Personality f) Pleasant & Friendly who can be easily approached g) Pragmatic Leaders who are self -motivated and resilient h) Passionate i) Energetic j) Positive Attitude k) Ability to handle stressful situations l) Problem Solving & Decision Making m) Assertive n) Sales Driven & Number Oriented Team player Candidate Profile: a) Full Time Post Graduate with 7-9 years of relevant experience into retail industry b) Post-Graduation is a must c) Very strong communication skills- both written and verbal and must be a good orator d) Should have hands on experience working on Microsoft Office- Including Excel, PPT & Word e) Strong inter-personal skills (friendly, caring & patient) f) Sales oriented g) Strong Management/leadership skills. h) Strong organizational skills. i) Strong team builder Required Managerial Competencies People Management a) Mentors team members and colleagues; guides them with regard to development and career progression. b) Clearly communicates work responsibilities and expectations and takes steps to balance the workload among team members. c) Anticipates the effect of an action on other people and modifies such action accordingly. d) Resolves conflicts among colleagues in just and fair manner Proactive Problem Solving Skills a) Anticipates problems before they develop, and takes steps to avert them. b) Considers a situation from multiple perspectives before deciding on a course of action. c) Adept at managing the flow of information in times of crisis. d) Appeals to reason, facts, and figures and adapts managerial style based on the demands of the situation Commercial Savviness a) Protects the commercial interests of the company with the aim of maximizing revenue. b) Takes appropriate business decisions after performing a cost-benefit analysis and pre-empts problems and resolves them, ensuring minimal business loss. c) Builds and manages workforce based on organizational goals and budget constraints Customer Expectation Management a) Adept at balancing the interests of the company with the needs and expectations of the client/customer b) Responds deliberately and diplomatically to protect company interests c) Communicates effectively about sensitive matters and influences the client/customer when required Planning and Organizing a) Adept at prioritization and time management to ensure efficient and timely completion of assignments b) Manages and shifts priorities as required and incorporates new approaches c) Delegates work effectively among team members Required Personality Traits a) Extraversion - The trait is marked by pronounced engagement with the external world. Extraverts enjoy interacting with people, and are often perceived as full of energy. They tend to be enthusiastic, action-oriented individuals. They possess high group visibility, like to talk, and assert themselves b) Conscientiousness - It is a tendency to display self-discipline, act dutifully, and strive for achievement against measures or outside expectations. It is related to the way in which people control, regulate, and direct their impulses. High scores on conscientiousness indicate a preference for planned rather than spontaneous behavior c) Openness to Experience - Openness is a general appreciation for art, emotion, adventure, unusual ideas, imagination, curiosity, and variety of experience. People who are open to experience are intellectually curious, open to emotion, sensitive to beauty and willing to try new things. They tend to be, when compared to closed people, more creative and more aware of their feelings d) Agreeableness - The agreeableness trait reflects individual differences in general concern for social harmony. Agreeable individuals value getting along with others. They are generally considerate, kind, generous, trusting and trustworthy, helpful, and willing to compromise their interests with others. e) Polychronicity - it is defined as a continuum, and preferences for degrees of engagement. At one extreme is the pattern of focusing on one task at a time, interpreting other potential tasks and events as interruptions and attempting to shield one's chosen task from such interference. The other extreme is actually open-ended, it involves engagement in several tasks simultaneously, sometimes literally simultaneously and sometimes in a frequent back-and-forth engagement pattern f) Emotional Stability - People high on emotional stability do not tend to have a negative outlook of the future and hence are usually calmer. Persons who score low in emotional stability generally have a fearful and negative disposition, with an ominous foreboding about things.

Profile Summary Our Area Operations Manager is responsible for developing and expanding the business in the respective area and managing the store operations across the respective area thereby increasing the customer experience. Key Responsibilities Driving Sales and Customer Service a. Driving and ensuring to meet or exceed the sales plan of the respective territory monthly/ quarterly and annually b. Driving and focusing on providing the customer services thereby increasing the Net Promoter Score (NPS) for the store c. Drive culture of high sales performance expectations, i.e. SALES Leadership d. Motivates and inspires field team to drive for results. e. Review financial performance at regional level to identify improvement opportunities. f. Serve as critical strategy planning link between Corporate and the field organization. g. Translate corporate goals including financial returns, sales growth and market share, into business plans. h. Assess field capability and establish performance priorities at group level. Manpower Planning & People Development a. Working with the HR team and the Store Manager in ensuring staffing levels are adequate to effectively operate the store b. Direct responsibility for professional development of Lenskart Associates c. Assess and prioritize advanced management skill gaps including those related to design and implementation of business plans, forecasts, financial analysis, associate development and communication. d. Conduct two-way, formal and informal performance evaluations of Lenskart Associates which review professional development needs and accomplishments as well as overall achievement of management objectives e. Responsible for establishing a culture that embraces diversity and maximizes the learnings from a diverse team. f. Overall responsibility for associate development Managing P&L of the Assigned Stores a. Responsible for managing and maintaining territory and store budgets to ensure profitability at store as well as territory level b. Managing the top and bottom line effectively of the assigned territory and stores c. Responsible for reducing shrinkage d. Managing the productivity of the staff e. Using cost effective methods to ensure productivity of the respective territory Managing and Maintaining High Standards of Retail Operations a. Regular Store Visits to: Audit stores Coaching the Store Managers Motivate staff through sales discussions Check VM, stock availability Check store hygiene, grooming Assess discipline levels in store opening times, staff attendance, process adherence etc. b. Analyze data before Store Visits Monitoring Sales through data. Assessing the productivity and achievements of the stores Store Staffing levels. Product flow, supply, demand and shrinkage. NPS and MC scores Reviewing measures to achieve performance targets a. Bridge communication between Management and floor Recommending changes to ZM/BH basis visits. Ensure Timely reporting of Data when needed. Implementing and enforcing company regulations Implement process change Attending conferences, events and meetings at regional as well as corporate level to enhance knowledge and skill sets Inventory Management a. Ensures availability of required merchandise and services at each of the assigned stores b. Ensuring that inventory levels are well balanced and making key decisions about inventory control at each of the assigned stores c. Ensuring physical verification of inventory on regular intervals is being conducted at each of the assigned stores d. Ensuring the staff at store level has basic understanding of POS System to ensure transactions are properly and effectively processed e. Ensuring necessary quality checks for the new products is being conducted in a timely manner f. Responsible for reducing shrinkage at store level g. Working very closely with various departments in the organization till the product reaches the customer and ensuring the best customer experience to the Lenskart Customer Key Personal and Professional Attributes: a) Collaborative Skills : The role requires the incumbent to work closely and coordinate with the Internal and external teams to create success. S/he should be able to seamlessly navigate these relationship dynamics in a high growth, young, agile business environment. b) Functional understanding: The role is critical for the business performance and would require the incumbent to create a competitive business advantage. It would be critical to analyze the effectiveness of the processes on a day to day basis and course correct. c) Data driven/ Analytical: The role is required to drive specific process efficiency metrics and would be accountable to drive data-driven decision making. d) Results oriented : The role is required to work on deliver on daily numbers, short-term goals and long-term milestones set by business and efficacy. Meeting these milestones would be critical to create success. e) Extroverted Personality f) Pleasant & Friendly who can be easily approached g) Pragmatic Leaders who are self -motivated and resilient h) Passionate i) Energetic j) Positive Attitude k) Ability to handle stressful situations l) Problem Solving & Decision Making m) Assertive n) Sales Driven & Number Oriented Team player Candidate Profile: a) Full Time Post Graduate with 7-9 years of relevant experience into retail industry b) Post-Graduation is a must c) Very strong communication skills- both written and verbal and must be a good orator d) Should have hands on experience working on Microsoft Office- Including Excel, PPT & Word e) Strong inter-personal skills (friendly, caring & patient) f) Sales oriented g) Strong Management/leadership skills. h) Strong organizational skills. i) Strong team builder Required Managerial Competencies People Management a) Mentors team members and colleagues; guides them with regard to development and career progression. b) Clearly communicates work responsibilities and expectations and takes steps to balance the workload among team members. c) Anticipates the effect of an action on other people and modifies such action accordingly. d) Resolves conflicts among colleagues in just and fair manner Proactive Problem Solving Skills a) Anticipates problems before they develop, and takes steps to avert them. b) Considers a situation from multiple perspectives before deciding on a course of action. c) Adept at managing the flow of information in times of crisis. d) Appeals to reason, facts, and figures and adapts managerial style based on the demands of the situation Commercial Savviness a) Protects the commercial interests of the company with the aim of maximizing revenue. b) Takes appropriate business decisions after performing a cost-benefit analysis and pre-empts problems and resolves them, ensuring minimal business loss. c) Builds and manages workforce based on organizational goals and budget constraints Customer Expectation Management a) Adept at balancing the interests of the company with the needs and expectations of the client/customer b) Responds deliberately and diplomatically to protect company interests c) Communicates effectively about sensitive matters and influences the client/customer when required Planning and Organizing a) Adept at prioritization and time management to ensure efficient and timely completion of assignments b) Manages and shifts priorities as required and incorporates new approaches c) Delegates work effectively among team members Required Personality Traits a) Extraversion - The trait is marked by pronounced engagement with the external world. Extraverts enjoy interacting with people, and are often perceived as full of energy. They tend to be enthusiastic, action-oriented individuals. They possess high group visibility, like to talk, and assert themselves b) Conscientiousness - It is a tendency to display self-discipline, act dutifully, and strive for achievement against measures or outside expectations. It is related to the way in which people control, regulate, and direct their impulses. High scores on conscientiousness indicate a preference for planned rather than spontaneous behavior c) Openness to Experience - Openness is a general appreciation for art, emotion, adventure, unusual ideas, imagination, curiosity, and variety of experience. People who are open to experience are intellectually curious, open to emotion, sensitive to beauty and willing to try new things. They tend to be, when compared to closed people, more creative and more aware of their feelings d) Agreeableness - The agreeableness trait reflects individual differences in general concern for social harmony. Agreeable individuals value getting along with others. They are generally considerate, kind, generous, trusting and trustworthy, helpful, and willing to compromise their interests with others. e) Polychronicity - it is defined as a continuum, and preferences for degrees of engagement. At one extreme is the pattern of focusing on one task at a time, interpreting other potential tasks and events as interruptions and attempting to shield one's chosen task from such interference. The other extreme is actually open-ended, it involves engagement in several tasks simultaneously, sometimes literally simultaneously and sometimes in a frequent back-and-forth engagement pattern f) Emotional Stability - People high on emotional stability do not tend to have a negative outlook of the future and hence are usually calmer. Persons who score low in emotional stability generally have a fearful and negative disposition, with an ominous foreboding about things.

Profile Summary Our Area Operations Manager is responsible for developing and expanding the business in the respective area and managing the store operations across the respective area thereby increasing the customer experience. Key Responsibilities Driving Sales and Customer Service a. Driving and ensuring to meet or exceed the sales plan of the respective territory monthly/ quarterly and annually b. Driving and focusing on providing the customer services thereby increasing the Net Promoter Score (NPS) for the store c. Drive culture of high sales performance expectations, i.e. SALES Leadership d. Motivates and inspires field team to drive for results. e. Review financial performance at regional level to identify improvement opportunities. f. Serve as critical strategy planning link between Corporate and the field organization. g. Translate corporate goals including financial returns, sales growth and market share, into business plans. h. Assess field capability and establish performance priorities at group level. Manpower Planning & People Development a. Working with the HR team and the Store Manager in ensuring staffing levels are adequate to effectively operate the store b. Direct responsibility for professional development of Lenskart Associates c. Assess and prioritize advanced management skill gaps including those related to design and implementation of business plans, forecasts, financial analysis, associate development and communication. d. Conduct two-way, formal and informal performance evaluations of Lenskart Associates which review professional development needs and accomplishments as well as overall achievement of management objectives e. Responsible for establishing a culture that embraces diversity and maximizes the learnings from a diverse team. f. Overall responsibility for associate development Managing P&L of the Assigned Stores a. Responsible for managing and maintaining territory and store budgets to ensure profitability at store as well as territory level b. Managing the top and bottom line effectively of the assigned territory and stores c. Responsible for reducing shrinkage d. Managing the productivity of the staff e. Using cost effective methods to ensure productivity of the respective territory Managing and Maintaining High Standards of Retail Operations a. Regular Store Visits to: Audit stores Coaching the Store Managers Motivate staff through sales discussions Check VM, stock availability Check store hygiene, grooming Assess discipline levels in store opening times, staff attendance, process adherence etc. b. Analyze data before Store Visits Monitoring Sales through data. Assessing the productivity and achievements of the stores Store Staffing levels. Product flow, supply, demand and shrinkage. NPS and MC scores Reviewing measures to achieve performance targets a. Bridge communication between Management and floor Recommending changes to ZM/BH basis visits. Ensure Timely reporting of Data when needed. Implementing and enforcing company regulations Implement process change Attending conferences, events and meetings at regional as well as corporate level to enhance knowledge and skill sets Inventory Management a. Ensures availability of required merchandise and services at each of the assigned stores b. Ensuring that inventory levels are well balanced and making key decisions about inventory control at each of the assigned stores c. Ensuring physical verification of inventory on regular intervals is being conducted at each of the assigned stores d. Ensuring the staff at store level has basic understanding of POS System to ensure transactions are properly and effectively processed e. Ensuring necessary quality checks for the new products is being conducted in a timely manner f. Responsible for reducing shrinkage at store level g. Working very closely with various departments in the organization till the product reaches the customer and ensuring the best customer experience to the Lenskart Customer Key Personal and Professional Attributes: a) Collaborative Skills : The role requires the incumbent to work closely and coordinate with the Internal and external teams to create success. S/he should be able to seamlessly navigate these relationship dynamics in a high growth, young, agile business environment. b) Functional understanding: The role is critical for the business performance and would require the incumbent to create a competitive business advantage. It would be critical to analyze the effectiveness of the processes on a day to day basis and course correct. c) Data driven/ Analytical: The role is required to drive specific process efficiency metrics and would be accountable to drive data-driven decision making. d) Results oriented : The role is required to work on deliver on daily numbers, short-term goals and long-term milestones set by business and efficacy. Meeting these milestones would be critical to create success. e) Extroverted Personality f) Pleasant & Friendly who can be easily approached g) Pragmatic Leaders who are self -motivated and resilient h) Passionate i) Energetic j) Positive Attitude k) Ability to handle stressful situations l) Problem Solving & Decision Making m) Assertive n) Sales Driven & Number Oriented Team player Candidate Profile: a) Full Time Post Graduate with 7-9 years of relevant experience into retail industry b) Post-Graduation is a must c) Very strong communication skills- both written and verbal and must be a good orator d) Should have hands on experience working on Microsoft Office- Including Excel, PPT & Word e) Strong inter-personal skills (friendly, caring & patient) f) Sales oriented g) Strong Management/leadership skills. h) Strong organizational skills. i) Strong team builder Required Managerial Competencies People Management a) Mentors team members and colleagues; guides them with regard to development and career progression. b) Clearly communicates work responsibilities and expectations and takes steps to balance the workload among team members. c) Anticipates the effect of an action on other people and modifies such action accordingly. d) Resolves conflicts among colleagues in just and fair manner Proactive Problem Solving Skills a) Anticipates problems before they develop, and takes steps to avert them. b) Considers a situation from multiple perspectives before deciding on a course of action. c) Adept at managing the flow of information in times of crisis. d) Appeals to reason, facts, and figures and adapts managerial style based on the demands of the situation Commercial Savviness a) Protects the commercial interests of the company with the aim of maximizing revenue. b) Takes appropriate business decisions after performing a cost-benefit analysis and pre-empts problems and resolves them, ensuring minimal business loss. c) Builds and manages workforce based on organizational goals and budget constraints Customer Expectation Management a) Adept at balancing the interests of the company with the needs and expectations of the client/customer b) Responds deliberately and diplomatically to protect company interests c) Communicates effectively about sensitive matters and influences the client/customer when required Planning and Organizing a) Adept at prioritization and time management to ensure efficient and timely completion of assignments b) Manages and shifts priorities as required and incorporates new approaches c) Delegates work effectively among team members Required Personality Traits a) Extraversion - The trait is marked by pronounced engagement with the external world. Extraverts enjoy interacting with people, and are often perceived as full of energy. They tend to be enthusiastic, action-oriented individuals. They possess high group visibility, like to talk, and assert themselves b) Conscientiousness - It is a tendency to display self-discipline, act dutifully, and strive for achievement against measures or outside expectations. It is related to the way in which people control, regulate, and direct their impulses. High scores on conscientiousness indicate a preference for planned rather than spontaneous behavior c) Openness to Experience - Openness is a general appreciation for art, emotion, adventure, unusual ideas, imagination, curiosity, and variety of experience. People who are open to experience are intellectually curious, open to emotion, sensitive to beauty and willing to try new things. They tend to be, when compared to closed people, more creative and more aware of their feelings d) Agreeableness - The agreeableness trait reflects individual differences in general concern for social harmony. Agreeable individuals value getting along with others. They are generally considerate, kind, generous, trusting and trustworthy, helpful, and willing to compromise their interests with others. e) Polychronicity - it is defined as a continuum, and preferences for degrees of engagement. At one extreme is the pattern of focusing on one task at a time, interpreting other potential tasks and events as interruptions and attempting to shield one's chosen task from such interference. The other extreme is actually open-ended, it involves engagement in several tasks simultaneously, sometimes literally simultaneously and sometimes in a frequent back-and-forth engagement pattern f) Emotional Stability - People high on emotional stability do not tend to have a negative outlook of the future and hence are usually calmer. Persons who score low in emotional stability generally have a fearful and negative disposition, with an ominous foreboding about things.