Job
Description
Role Overview: You will serve as a key member of the Non-voice Service Team of Gallagher Service Center LLP, reporting to the Process Manager. Your role will involve understanding operational requirements, researching best practices, assisting with designing and implementing new processes and tools, cultivating a team environment for exceptional customer service, motivating and instilling accountability in team members, monitoring team effectiveness, preparing MIS reports, interacting with customers, and providing day-to-day coordination and support to the team. Key Responsibilities: - Understand operational requirements and research best practices - Assist in designing and implementing new processes and tools - Cultivate a team environment for exceptional customer service - Motivate and instill accountability in team members - Monitor team effectiveness - Prepare MIS reports - Interact with customers and manage their queries - Provide day-to-day coordination and support to the team Qualifications Required: - Graduate/Post Graduate (Preferably Commerce) with a good academic record (50% or above) - Excellent communication skills (Verbal and Written) - Strong analytical skills - Minimum 4 years of post-qualification experience in BPO/KPO industry - Must have 1 year on papers experience as a TL and currently designated as a TL - Should have been in an Assistant Manager/Team Leader role on papers for at least 18 months - Exposure to handling 15-20 FTEs - Should be only from an international non-voice background Company Additional Details: Founded in 2006, the Gallagher Center of Excellence (GCoE) upholds the values of quality, innovation, and teamwork. With 10,000+ professionals across five India locations, GCoE provides a platform for knowledge-driven individuals to make a significant impact and build rewarding, long-term careers. Please note that the provided job description does not include any other additional details of the company. Role Overview: You will serve as a key member of the Non-voice Service Team of Gallagher Service Center LLP, reporting to the Process Manager. Your role will involve understanding operational requirements, researching best practices, assisting with designing and implementing new processes and tools, cultivating a team environment for exceptional customer service, motivating and instilling accountability in team members, monitoring team effectiveness, preparing MIS reports, interacting with customers, and providing day-to-day coordination and support to the team. Key Responsibilities: - Understand operational requirements and research best practices - Assist in designing and implementing new processes and tools - Cultivate a team environment for exceptional customer service - Motivate and instill accountability in team members - Monitor team effectiveness - Prepare MIS reports - Interact with customers and manage their queries - Provide day-to-day coordination and support to the team Qualifications Required: - Graduate/Post Graduate (Preferably Commerce) with a good academic record (50% or above) - Excellent communication skills (Verbal and Written) - Strong analytical skills - Minimum 4 years of post-qualification experience in BPO/KPO industry - Must have 1 year on papers experience as a TL and currently designated as a TL - Should have been in an Assistant Manager/Team Leader role on papers for at least 18 months - Exposure to handling 15-20 FTEs - Should be only from an international non-voice background Company Additional Details: Founded in 2006, the Gallagher Center of Excellence (GCoE) upholds the values of quality, innovation, and teamwork. With 10,000+ professionals across five India locations, GCoE provides a platform for knowledge-driven individuals to make a significant impact and build rewarding, long-term careers. Please note that the provided job description does not include any other additional details of the company.
