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Team Leader Teleperformance (TP)

3.0 - 8.0 years

3 - 6 Lacs

hyderabad

Work from Office

Pre-requisites: Graduate or equivalent practical experience in the industry Minimum 2 years of experience in Team Lead role Prior experience in contact center industry (T&S preferred) Ability to speak and understand English & Hindi Strong verbal and written communication Minimum Skills to Hire: B2 and above in communication (Versant/AMCAT) Computer knowledge Ability to work on data in excel and presentation Demonstrate coaching skills and lead teams in the right direction Experience in conducting team huddles, coaching, and one-on-ones Conflict resolution and team morale management Ability to manage shift rosters and attendance Understanding of key contact center metrics (AHT, Utilization, S...

Posted 9 hours ago

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