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0.0 - 3.0 years
3 - 6 Lacs
kolkata, west bengal, india
On-site
Description We are seeking a dynamic and motivated Team Manager to lead our team in India. The ideal candidate will have 0-3 years of experience in team management and a passion for driving team performance and development. Responsibilities Lead and manage a team of professionals to achieve departmental goals Monitor team performance and provide feedback for improvement Develop and implement strategies to enhance team productivity Facilitate training and development programs for team members Ensure effective communication within the team and with other departments Prepare reports on team performance and present to upper management Resolve conflicts and foster a positive team environment Skills and Qualifications Bachelor's degree in any of the field Strong leadership and team management skills Excellent communication and interpersonal skills Ability to work under pressure and meet deadlines Strong analytical and problem-solving skills Familiarity with project management tools and methodologies
Posted 1 day ago
2.0 - 7.0 years
7 - 9 Lacs
Hyderabad
Work from Office
Provide Level 1 &Level 2 support to end-users across locations Handle incident and request tickets related to MIC Exchange (Microsoft Exchange) Win365 (Windows 365 Cloud PC) 1, Service Desk Support Executives, 2, Team Leads, 3, Quality Analysts Required Candidate profile Maintain ticketing system logs and ensure SLAs are met Escalate complex technical problems to L3 support or infrastructure teams Familiarity with ticketing systems like ServiceNow, Remedy, etc. Perks and benefits Perks and Benefits
Posted 1 month ago
2.0 - 5.0 years
4 - 7 Lacs
Pune, Mumbai (All Areas)
Work from Office
Lead cross-functional teams, including operations managers, team leads, quality analysts, and support staff, to ensure seamless service delivery and collaboration. Provide mentorship and guidance to team members, fostering a culture of accountability, innovation, and continuous improvement. Monitor process performance, identifying and addressing risks, issues, and deviations to maintain service excellence. Oversee client onboarding, workflow management, quality assurance, and process optimization to ensure compliance with industry standards and client expectations. Prepare and present operational reports, performance updates, and insights to senior management and stakeholders. Serve as the primary point of contact for clients, ensuring professional and courteous communication. Maintain strong client relationships by providing clear, accurate, and proactive support to meet business objectives. Education: Bachelor's degree in pharmacy or Life Sciences. Experience: Minimum [5-8+] years of experience in clinical research in BPO / KPO with at least [2-4+] years in a leadership or management role. Communication Skills: Excellent written and verbal communication. Other Skills: Excellent written and verbal communications. Role & responsibilities Perks and benefits Competitive salary and benefits, including health insurance and paid time off. HR Chanchal: 9251688424
Posted 2 months ago
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