Posted:1 day ago|
Platform:
Work from Office
Full Time
Roles and Responsibilities Manage a team of insurance claims handlers to achieve targets and improve process efficiency. Ensure compliance with regulatory requirements, company policies, and procedures. Develop and implement effective training programs for new joiners and existing staff to enhance their skills. Monitor performance metrics such as quality scores, first-call resolution rates, and customer satisfaction ratings. Identify areas of improvement and implement changes to optimize processes. Desired Candidate Profile 7-10 years of experience in handling insurance claims or related roles. Strong knowledge of UK insurance industry regulations and practices. Excellent communication skills (written & verbal) with ability to handle complex customer queries. Ability to work effectively under pressure while maintaining high levels of accuracy.
Sutherland
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