Posted:8 months ago
The Assistant Manager – QA (CSC Emails) leads a team responsible for ensuring accuracy, clarity, compliance, and consistency of customer-facing email communications. This role oversees quality review operations for Regional Market, Small Market, Specialty Markets, and Small Business Solutions service teams.
The position involves people leadership, performance management, process governance, and continuous improvement to deliver superior customer experience and uphold communication quality standards.
Education, Technical Skills & Other Critical Requirement
Bachelor’s degree (Any Stream) or diploma with a minimum of 15 years of education.
5+ years of experience in the industry (required).
2+ years of experience in quality assurance and customer service (preferred).
Prior experience mentoring or leading team members; people manager experience required.
Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!
On-site
Full Time
MetLife
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