Team Leader-Operations (US Healthcare)

As an ideal candidate for this role, you should have a background in International voice process, specifically in US Campaign. Candidates from diverse backgrounds are encouraged to apply. **Responsibilities:** - Experience in effectively handling a team. - Proven track record of managing clients. - Proficiency in Excel and strong people management skills. **Qualifications:** - Education requirement includes HSC / Grad degree. - Minimum 1 year of experience as a TL is a must. - Prior experience in International Voice Process in a BPO setup. **Required Skills:** - Excellent communication skills at C1 Level. - Proficiency in Excel. - Strong people management abilities. - Leadership qualities. - Quick learner with adaptability. - Experience in handling attrition & shrinkage. - Ability to maintain schedule adherence. - Knowledge of Login Hours Breaks, Csat Dsat, AHT Quality Bottom Quartile Management. You should be prepared for a shift window from 5pm to 6am (9hrs shift) with any 2 days off in a week. The location for this position is in Andheri Mumbai Chandivali Boomerang. The company is dedicated to diversity and inclusivity, offering equal opportunities to all candidates. You are required to serve a minimum notice period of 30 days or can join immediately.,