Team Leader, Operations- Servicing Claims

Knowledge, Skills & Ability:

• Knowledge in US Mortgage business and servicing claims process in specific.
• Ability to read through and understand FHA, VA loans, HUD demands, Title packages & Re-Conveyance.
• Ability to manage multiple clients and processes assigned.
• Should have good knowledge in Claim package, post-sale & REO new file setup.
• Strong written and verbal communication skills and ability to converse with client & can make decisions based on the situation.
• Strong analytical, logical approach and data management skills.
• Good understanding of reports and performance management.
• Comfortable with flexible work timings including India late night shift to cover PST clients and willingness to extend work hours based on business need.
• Should have excellent command on MS-Office (Excel, PPT, Word, Visio is an added advantage)
• Should have excellent e-mail/phone etiquette.
• Ability to handle & accomplish multiple tasks, follow written & verbal instructions effectively & understand & perform basic financial transactions.
• Ability to work under stringent deadlines and work with the team to meet deadlines.
• Must be a team player and can manage the team by leading as a role model.

Responsibilities:

• Supervise and lead a group of associates to meet all SLAs relative to all functions in the department.
• Maintain daily, weekly, and monthly production reports along with MBR and QBR including preparing Decks across all processes managed including circulating minutes.
• Monitor work allocation, pipeline management daily across all processes managed.
• Coordinate activities of the department with the manager to include workflow monitoring, process improvement, training, reporting and special projects.
• Provide recommendations for strategies and process improvements to add value to teams and clients.
• Coordinate with other internal support teams to ensure seamless production by the operations team.
• Responsible for team Attendance and team retention.
• Identify talent and mentor next level leaders.
• Create and Manage SOP for all processes handled along with periodic updates.

Other Requirements:

• Minimum of 4 years of US Mortgage experience
• Proficiency in Claims Processing and Underwriting
• Willingness to work in Night Shifts
• Willingness to work on weekends based on Client requirement.