Team Leader, Operations

Job Title:

Job Description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key Responsibilities

• Provides day-to-day work direction to the collections team, conducts workload studies, plans activities, sets direction, and supervises and evaluates direct reports
• Reviews and recommend process changes to enhance effectiveness and efficiency.
• Ensures compliance with industry regulations, internal risk frameworks, and privacy laws.
• Defines and agrees upon collections strategies with the leadership team.
• Manages the respective collection team, including recruitment, training, and coaching.
• Develops metrics to optimize team performance.
• Drives the team to meet targets related to delinquency and losses.
• Should have relevant experience in handling collections team/process
• Aware of KPIs and KRAs

Desired Skills:

• Good communication skill- Must be proficient in Hindi along with one South Indian language (Tamil/Telugu/Kannada/Malayalam)
• Must be a graduate
• Must have prior experience in Domestic collections

Disclaimer:-

Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for recruitment, processing or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.

Location:

Language Requirements:

Time Type:

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