Team Leader, Operations

Job Description

Job Title: Team Leader, Operations Job Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities: Process Transaction Monitoring alerts in a timely and accurate manner Investigate patterns related to Anti-Money Laundering (AML), Fraud, and Terrorist Financing (TF) Draft clear and concise investigation summaries, highlighting identified red flags Escalate cases to the appropriate level/team when necessary Perform RFIs (Requests for Information) to customers to obtain additional details as required Draft Suspicious Activity Reports (SARs) in English, following established templates and guidelines Key Skills & Knowledge: 3+ years of experience in Anti-Financial Crime, AML, or Compliance roles in Operations related fields (i.e., not equivalent to KYC back office tasks) or Holds 4+ years of experience in Anti-Financial Crime, AML, or Compliance roles in Operations related fields (i.e., not equivalent to KYC back office tasks) Entry-level certifications (e.g., ACAMS Foundations) are a plus Knowledge of common financial products and office applications Foundational understanding of regulations on Financial Crime, AML, sanctions, and KYC. Efficiently completes operational tasks such as AFC investigations Comprehensive understanding of global and regional AML regulatory landscapes Experience in leading investigations, mentoring junior analysts, or contributing to process enhancements Exhibits a detail-oriented, diligent, and reliable work ethic Good in adaptation to fast-paced environments Capable of meeting demanding productivity goals Fluent in written and spoken (C1) and in one of the relevant market languages (at least C1) in order to be able to produce clear, detailed, and precise text Education – Graduate Disclaimer: - 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities. Location: IND Bangalore - Karle Infra Pvt. Ltd,. IT/ITES SEZ, 4th Floor, HUB-4 Language Requirements: Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents R1619977 Show more Show less