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0.0 - 5.0 years
2 - 4 Lacs
Bengaluru
Work from Office
Job description: 1. Area/ Lane /Geography Mapping: Responsible for lane to lane/ Area mapping of Area/ Geography at regular intervals with the help of supervisor. Identify new sources in the allocated Area/ Geography and inform the progress to reporting manager during team huddle. 2. Source Relationship Management: Responsible for managing the relationship with all sources assigned and identified by him in his geography/area. 3. Maintain Reports: Responsible for maintaining reports related to sales and all his activities in the prescribed format. Should maintain diary on daily basis in the prescribed format of activities. 4. Channel Partner Recruitment: Responsible for identifying the need for appointment of a channel partner 5. Team Huddle: Responsible for attending team huddle on a daily basis as per the set process. 6. Customer Relationship Management: Responsible for enhancing the customer experience by developing and maintaining relationship with customers. 7. Completion of File: Responsible for submission of complete application form, documentations and information Preferred candidate profile 1. The candidate must be a graduate pass out from any stream. 2. 0.6 to 1 Year of experience in sales is preferred (Freshers can apply) 3. The job requires extensive traveling so the candidate must be willing to travel within the city. Perks and benefits Lucrative Incentives Fast Promotion Please WhatsApp cv to Rupal on 9829295639 ( Don't call, only WhatsApp)
Posted 1 month ago
1.0 - 6.0 years
2 - 3 Lacs
Udaipur, Jaipur, Jodhpur
Work from Office
Post : Direct Sales Officer Work closely with bank staff to sell life insurance products Meet customers at the branch and explain policy benefits Help customers choose the right plan based on their needs Achieve monthly and quarterly sales targets Required Candidate profile • Education : Any Graduate With Good Communication • Must have 1 YEARS of experience in BFSI OR Life Insurance Sales • Age : 22 to 32 Yrs Contact : 90991 10239 HR Nikul Perks and benefits Incentives + Allowances + Fast track Promotion
Posted 1 month ago
4.0 - 7.0 years
7 - 9 Lacs
Gurugram
Work from Office
Job Title: Team Leader International Process (German Language Support) Location: [Gurgaon] Work Mode: Work From Office (WFO) Working Days: 5 Days a Week Shift: Flexible for 24x7 Environment Job Summary: We are seeking an experienced and dynamic Team Leader with proficiency in German language and a strong background in managing international customer support operations. The ideal candidate will lead a team of 1520 members, driving performance and productivity while maintaining high standards of customer satisfaction. Key Responsibilities: Lead and manage a team of 1520 team members in an international voice or non-voice process. Drive performance metrics including productivity, quality, shrinkage, attrition , and AHT targets based on tenure buckets. Handle escalations and provide strong floor support during operations. Conduct weekly monitoring , feedback , and coaching sessions to enhance team performance. Guide and mentor new team members through coaching and on-the-job training. Review current processes, identify areas of improvement, and implement recommendations to boost overall performance and CSAT (Customer Satisfaction). Perform TNI (Training Needs Identification) and bridge process gaps effectively. Ensure that IC (Individual Contributor) targets are met by the team. Utilize MS Excel and other basic computer tools to generate and track reports. Required Skills & Qualifications: Proficiency in German language (spoken and written) mandatory. Prior experience in international process handling – required. Proven experience in team handling , including the ability to manage and develop team members and subordinates. Strong supervisory skills with the ability to inspire and drive performance. Excellent written and verbal communication skills in English . Well-organized, methodical, and detail-oriented. Proficient with basic computer operations and MS Excel . Additional Requirements: Flexible to work in a 24x7 shift environment . Willingness to work from office ( WFO ). Preferred Experience: 2–5+ years of experience in team leading roles within an international BPO/KPO environment. Background in German customer support or German-speaking client management is highly advantageous. Ready to take the lead? Join our team and drive international customer service excellence with your leadership and language skills! Contact Person: Nidhi Rastogi 8630322833 nidhi.rastogi@igtsolutions.com
Posted 1 month ago
5.0 - 10.0 years
4 - 7 Lacs
Noida
Work from Office
Principal Responsibilities: 1 . Ensure achievement of sales targets and KPMs: Generate business from existing & lapsed customers. 2. Solving the technical queries over the call with customer, seeking help from technical team where needed. 3. Call Planning & Management achieving call targets per day 4. Maintain a quality database over sales force. 5. Ensuring smooth working with support team for required coordination over customer orders. Skills Required: 1. Proactively assessing customer needs & potential. 2. Ability to overcome objections preventing customers from doing business with RS. 3. Having a practical and business focused approach with strong analytical, interpersonal and leadership skills. 4. Excellent communication, written and presentation skills. 5. Brilliant time management and decision making and team handling skills which help to multi-task and work in situations with time constraints. Perks: 1. Huge learning potential due to broad spectrum of industries and customers types catered to Unparalleled Techno Commercial Exposure. 2. Company provided Medical Cover 3. Company Transport Office till Ek Murti, Greater Noida (To and Fro) & Botanical Metro Station 4. Attractive Incentive Structure 6. 5 days working with timings in between 9:00 am 5:00 pm, ensuring work life balance.
Posted 1 month ago
2.0 - 7.0 years
3 - 4 Lacs
Mohali
Work from Office
Experience in BPO Industry- Domestic process- Marathi / Gujrati Team Leader operations Manage Attrition& Shrinkage & AHT - Basic KRA's of Team Leader KPIs 6 days working- Day shift
Posted 1 month ago
4.0 - 9.0 years
4 - 9 Lacs
Hyderabad
Work from Office
BPO International Tech Support Voice process,1.5year as a Team Leader on paper * Rotational Shifts *Manage team *Knows performance metrics *Motivates team If Tech Support exp then Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!
Posted 1 month ago
2.0 - 4.0 years
3 - 5 Lacs
Gurugram
Work from Office
Job Description: Team Leader Data Annotation Position: Team Leader Data Annotation Location: Gurgaon Experience: Minimum 1 year as a Team Leader (on paper) Education: Graduate (preferred) Industry: IT & BPM (Travel, Transportation, Hospitality domain preferred) Reporting To: Manager Operations / Project Lead Team Size: 10-15 agents Role Overview: We are seeking a motivated and data-driven Team Leader to oversee a team of agents involved in image and video moderation, including handling afflictive content. The ideal candidate will excel in driving productivity and accuracy, conducting performance reviews, and collaborating with cross-functional teams to ensure smooth operations. This role requires strong leadership, performance management, and stakeholder engagement skills to support a safer digital environment. Key Responsibilities: Operational & Performance Management: Lead a team of 10-15 agents managing image and video moderation tasks. Ensure daily productivity targets (>1000 cases per agent/day) with 99%+ accuracy. Conduct regular 1:1s, weekly reviews, early warning signals (EWS), and Individual Development Plan (IDP) discussions. Provide actionable, data-driven insights to enhance team performance. Team Leadership & Development: Deliver ongoing coaching, audits, and constructive feedback to team members. Foster team well-being and collaborate closely with HR, Learning & Development, Transport, and Payroll departments. Manage team dynamics, motivate agents, and resolve conflicts efficiently. Process Improvement & Stakeholder Management: Share recommendations for process and policy enhancements. Collaborate with stakeholders to streamline workflows and escalate critical issues. Ensure compliance with client guidelines and content moderation policies. Required Skills & Qualifications : Proven experience: Minimum 1 year as a Team Leader in data annotation or content moderation. Hands-on expertise in data annotation for text, image, and video for international clients. Strong performance management and stakeholder engagement skills. Comfortable managing afflictive or sensitive content. Ability to work in flexible shifts as per business requirements. Excellent communication and team management skills. Why Join IGT Solutions? Be part of a global leader with 10,000+ experts and 15 delivery centers worldwide. Work with top travel, transportation, and hospitality brands, driving digital safety. Equal opportunity employer committed to diversity and inclusion. Ready to lead with impact? Apply now and join our mission to create a safer digital world! Visit: www.igtsolutions.com Contact Person : Sonam Singh 9953150816 or share resume at sonam.singh1@igtsolutions.com
Posted 1 month ago
1.0 - 2.0 years
3 - 4 Lacs
Mumbai, Nagpur, Thane
Work from Office
About DP World Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world s trade flow better, changing what s possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that s fit for the future. We re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology - and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. Whats more, were reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer s door. About DP World Global Service Centre DP World s Global Service Centre (GSCs) are key enablers of growth delivering standardization, process excellence and expertise, and automation in areas of Finance, Freight Forwarding, Marine Services, Engineering and Human Resources, helping accelerate DP World s growth and business transformation. As we experience exponential growth, there has never been a more exciting time to join us. Discover your next role here and change whats possible for everyone! As an equal employer that recognizes and values diversity and an inclusive culture, we empower and up-skill our people with opportunities to perform at their best. Join us and be part of an amazing team that is transforming the future of world trade. Base Location: Navi Mumbai Reporting to: Team Lead - Accounts Receivable Purpose of Role: The ideal candidate will be responsible for managing Invoice submission processes, ensuring timely and accurately financial records. Key Role Responsibilities: Sharing of Invoices to customers through email/Hard copy/Customer portal/Billing System Receiving, Submitting and tracking LR (soft/Hard copy) Generation of IR/QR code for invoices in billing system & tracking the same Keeping daily tracking of Invoices submitted & couriered Daily tracking of the above activities and sharing tracker Prepare reports in excels as per team requirements Other office work related to Billing/AR Skills & Competencies: Graduate in Commerce Computer knowledge including Proficiency in spreadsheet, word processing & email. 1-2 years experience of office support work Education & Qualifications: Bachelor s degree in Finance, Accounting, or a related field (preferred).
Posted 1 month ago
2.0 - 4.0 years
3 - 5 Lacs
Gurugram
Work from Office
Job Description: Team Leader Data Annotation Position: Team Leader Data Annotation Location: Gurgaon Experience: Minimum 1 year as a Team Leader (on paper) Education: Graduate (preferred) Industry: IT & BPM (Travel, Transportation, Hospitality domain preferred) Reporting To: Manager – Operations / Project Lead Team Size: 10-15 agents Role Overview: We are seeking a motivated and data-driven Team Leader to oversee a team of agents involved in image and video moderation, including handling afflictive content. The ideal candidate will excel in driving productivity and accuracy, conducting performance reviews, and collaborating with cross-functional teams to ensure smooth operations. This role requires strong leadership, performance management, and stakeholder engagement skills to support a safer digital environment. Key Responsibilities: Operational & Performance Management: Lead a team of 10-15 agents managing image and video moderation tasks. Ensure daily productivity targets (>1000 cases per agent/day) with 99%+ accuracy. Conduct regular 1:1s, weekly reviews, early warning signals (EWS), and Individual Development Plan (IDP) discussions. Provide actionable, data-driven insights to enhance team performance. Team Leadership & Development: Deliver ongoing coaching, audits, and constructive feedback to team members. Foster team well-being and collaborate closely with HR, Learning & Development, Transport, and Payroll departments. Manage team dynamics, motivate agents, and resolve conflicts efficiently. Process Improvement & Stakeholder Management: Share recommendations for process and policy enhancements. Collaborate with stakeholders to streamline workflows and escalate critical issues. Ensure compliance with client guidelines and content moderation policies. Required Skills & Qualifications : Proven experience: Minimum 1 year as a Team Leader in data annotation or content moderation. Hands-on expertise in data annotation for text, image, and video for international clients. Strong performance management and stakeholder engagement skills. Comfortable managing afflictive or sensitive content. Ability to work in flexible shifts as per business requirements. Excellent communication and team management skills. Why Join IGT Solutions? Be part of a global leader with 10,000+ experts and 15 delivery centers worldwide. Work with top travel, transportation, and hospitality brands, driving digital safety. Equal opportunity employer committed to diversity and inclusion. Ready to lead with impact? Apply now and join our mission to create a safer digital world! Visit: www.igtsolutions.com Contact Person : Nidhi Rastogi 8630322833 or share resume at nidhi.rastogi@igtsolutions.com
Posted 1 month ago
5.0 - 10.0 years
3 - 6 Lacs
Ajmer, Jaipur
Work from Office
Greetings!! Openings: 5 Role:Team Lead / Assistant Manager(Bpo/Recruitments(Preferred) Exp. is must.) Exp : Min. 2 Yr As TL or 1 Yr as AM. Location: Ajmer/Jaipur Call : Aditi: 7891924379 Apply to- converseithiring@gmail.com Rgrds, Team Converse
Posted 1 month ago
0.0 - 3.0 years
2 - 3 Lacs
Chennai
Work from Office
We are Looking for Customer Support / voice Process - Operations / Call Centre Should have Experience in Inbound, Outbound calls handling, Voice Process & Excel Good Communication skills Call 7397778272
Posted 1 month ago
8.0 - 12.0 years
3 - 7 Lacs
Chennai
Work from Office
Greeting from e-care India !!! We are looking for Team Leader Operations from 8 years of Experience. Job Requirement 1 : Team Leader - Charges & Payment (Night Shift) Good oral & written communication Work Experience in charges and payments Work Experience reports & client handling Willing to work in night shift Job Requirement 2 : Team Leader - Charges, Payment & Analyst ( Day Shift) Good oral & written communication Work Experience in charges, payments & AR Analyst Work Experience reports & client handling Willing to work in Day Shift Interested and suitable candidates can share the resume to career@ecareindia.com along with current take home, Expected take home & Notice period .
Posted 1 month ago
4.0 - 9.0 years
4 - 8 Lacs
Thane
Work from Office
4 years in BPO International Customer Voice process,1 year as a Team Leader on the paper * Rotational Shifts *Manage team of 7-14 *Knows performance metrics *Motivates team Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!
Posted 1 month ago
4.0 - 6.0 years
6 - 8 Lacs
Mumbai
Work from Office
About the Role: We are looking for an engineering mindset which brings fresh ideas from various areas, including large-scale platform design, analytics, data structures, security practices, large-scale data retrieval and processing environments. As a Senior Backend Engineer, you will be working closely with product managers, QA engineers, and designers, software engineers, and will be responsible for designing, building, deploying and scaling various products under the umbrella of CleverTap Platform. What will you do: - You will be responsible to write server side scripts, API s to be utilised by front side engineers and also other microservices. - The day to day consists of optimising servers for speed and stability, implementing security structures, generating reusable code libraries and generating data storage solutions. - Apart from this, you will also be involved with the product team directly in deciding the requirements, estimating delivery date for a particular feature and documenting the technical details for developing it. What are we looking for? Must have: - 4 to 6 years of experience in back-end development (Designing, developing, testing and deploying large scale applications with one of the JVM languages or other server side technologies) - Strong organisational and time-management skills - Large capacity for attention to detail - Ability to meet communicated deadlines and release project with minimal bugs - Good knowledge of data structure, OOPs concepts and Java Good to have: - Hands-on on Mongo DB, Redis, Azure and AWS - Familiarity with front side platforms such Javascript, HTML5, CSS3 and Vue - Prior knowledge of FCM and APNS services Measures of Success: - Writing quality and bug free code adhering to the functional and non-functional requirements - Follow standard practices (Unit Tests, Reduce technical debt, Code Coverage, Integration Test, etc) - Excellent troubleshooting skills - memory leaks, GC tuning Who will you report to: Team Lead/ Manager Backend Engineer Key Competencies: - Functional Competencies: Programming, system design and analysis, data structures and algorithms, Agile development - Behavioral Competencies: Analytical problem solving, attention to details, teamwork and collaboration Why join us? - Be a part of a global growth stage startup - Work in a fast-paced, dynamic environment where your contribution matters - You are passionate about technology and its impact on the high growth mobile technology space - Innovate at scale, with learning opportunities About CleverTap: CleverTap is the leading all-in-one customer engagement platform that helps brands unlock limitless customer lifetime value. CleverTap is trusted by over 2000 brands like Domino s, Levis, Jio, Papa John s, Zomato, Kotak Bank, Air Asia, Carousell, TD Bank, and Tesco to help build personalized experiences for all their customers. The platform is powered by TesseractDB - the world s first purpose-built database for customer engagement, offering speed and cost efficiency at scale. Backed by top-tier investors such as Accel, Peak XV Partners, Tiger Global, CDPQ and 360 One, the company is headquartered in San Francisco, with presence across Seattle, London, S o Paulo, Bogota, Mexico, Amsterdam, Sofia, Dubai, Mumbai, Bangalore, Singapore, Vietnam, and Jakarta. For more information, visit clevertap.com or follow us on: LinkedIn: https: / / www.linkedin.com / company / clevertap / X: https://twitter.com/CleverTap If you think you d be a good fit for this role, we d love for you to apply! CleverTap is dedicated to establishing an inclusive culture that welcomes individuals from diverse backgrounds, encouraging them to contribute their unique perspectives to our workplace. We are committed to cultivating an empowering environment, enabling each of us to reach the peak of our professional careers. Were excited to showcase what we have to offer!
Posted 1 month ago
4.0 - 6.0 years
6 - 8 Lacs
Mumbai
Work from Office
About the Role: We are looking for an engineering mindset which brings fresh ideas from various areas, including large-scale platform design, analytics, data structures, security practices, large-scale data retrieval and processing environments. As a Senior Backend Engineer, you will be working closely with product managers, QA engineers, and designers, software engineers, and will be responsible for designing, building, deploying and scaling various products under the umbrella of CleverTap Platform. What will you do: - You will be responsible to write server side scripts, API s to be utilised by front side engineers and also other microservices. - The day to day consists of optimising servers for speed and stability, implementing security structures, generating reusable code libraries and generating data storage solutions. - Apart from this, you will also be involved with the product team directly in deciding the requirements, estimating delivery date for a particular feature and documenting the technical details for developing it. What are we looking for? Must have: - 4 to 6 years of experience in back-end development (Designing, developing, testing and deploying large scale applications with one of the JVM languages or other server side technologies) - Strong organisational and time-management skills - Large capacity for attention to detail - Ability to meet communicated deadlines and release project with minimal bugs - Good knowledge of data structure, OOPs concepts and Java Good to have: - Hands-on on Mongo DB, Redis and AWS - Familiarity with front side platforms such Javascript, HTML5, CSS3 and Vue - Prior knowledge of FCM and APNS services Measures of Success: - Writing quality and bug free code adhering to the functional and non-functional requirements - Follow standard practices (Unit Tests, Reduce technical debt, Code Coverage, Integration Test, etc) - Excellent troubleshooting skills - memory leaks, GC tuning Who will you report to: Team Lead/ Manager Backend Engineer Key Competencies: - Functional Competencies: Programming, system design and analysis, data structures and algorithms, Agile development - Behavioral Competencies: Analytical problem solving, attention to details, teamwork and collaboration Why join us - Contribute to a product backed by 11 technology patents, showcasing industry-leading innovation. - You are passionate about technology and its impact on the high-growth mobile technology space - Power personalized engagement at scale, processing over 30 billion events daily and reaching 3+ billion devices worldwide. - Flourish in an Environment that Nurtures Growth and Curiosity Learn More Get to know us better before you apply! Check out our product documentation, engineering blog, and customer stories to see how we work and what we value. Clever.AI CleverTap Developer Documentation Blogs TesseractDB CleverTap Product Demo Values About CleverTap: CleverTap is the leading all-in-one customer engagement platform, trusted by over 2,000 global brands including marquee Fortune 500 companies to deliver personalized experiences at scale. Recognized as a leader in customer engagement by Forrester and Gartner, and ranked among G2 s Top 10 Best Software Companies in India, we empower brands to build long-lasting customer relationships. At the forefront of our innovation is Clever.AI , driving the next wave of AI-powered engagement. With Clever.AI , brands can stay ahead in a rapidly evolving market, creating deeper connections that spark loyalty and growth. Underpinning Clever.ai is TesseractDB , our purpose-built, 11-patent data platform designed for speed and cost efficiency in customer engagement. Backed by Accel, Peak XV Partners, Tiger Global, CDPQ, and 360 One, CleverTap is headquartered in San Francisco, with offices in Seattle, Toronto, Vancouver, London, S o Paulo, Bogota, Mexico, Amsterdam, Sofia, Dubai, Mumbai, Bangalore, Gurgaon, Singapore, Ho Chi Minh City, Manila, and Jakarta. For more information, visit https://clevertap.com/ or follow us on Linkedin and X.
Posted 1 month ago
2.0 - 4.0 years
3 - 5 Lacs
Gurugram
Work from Office
We're Hiring: Team Leader Data Annotation Location: Gurgaon | Shifts: Flexible | Experience Required: 1+ year as a Team Leader (on paper) Join IGT Solutions Pvt Ltd , a global leader in IT & BPM services for the Travel, Transportation, and Hospitality industries, and help us shape a safer digital world through effective content moderation. What Youll Be Doing: • Lead a team of 1015 agents handling image and video moderation (including afflictive content) • Drive productivity (>1000 cases/agent/day) and maintain 99% accuracy • Conduct 1:1s, weekly reviews, EWS & IDP discussions • Provide actionable data-driven insights to improve team performance • Deliver regular coaching, audits, and feedback • Ensure team well-being and collaboration with HR, L&D, Transport, and Payroll teams • Share policy/process recommendations and improvements What We’re Looking For: • Minimum 1 year of proven experience as a Team Leader • Hands-on experience in data annotation (text, image, video) for international clients • Strong in performance & stakeholder management • Comfortable managing afflictive content • Willingness to work in flexible shifts Why IGT Solutions? With 10,000+ industry experts and 15 global delivery centers, IGT is redefining excellence in IT-BPM for the world’s leading travel and tech brands. Learn more: www.igtsolutions.com We’re an Equal Opportunity Employer Diversity and inclusion aren’t just buzzwords—they’re our foundation. Ready to lead with impact? Apply now and be a part of something bigger. #HiringNow #TeamLeaderJobs #data annotation #GurgaonJobs #IGTSolutions #LeadershipRoles #DigitalSafety #JoinOurTeam Please share your resume on sonam.singh1@igtsolutions.com
Posted 1 month ago
4.0 - 9.0 years
3 - 8 Lacs
Kochi/ Cochin, Kollam, Kottayam
Work from Office
Key Responsibilities Store Operations Driving Sales & Customer service People Management Process & SOP Management Inventory Management Reduction of shrinkage & Total Loss Monitor and control expenses through efficient store operations. Impart training to store staff and equip them with the skills to understand and fulfill consumer needs & Conduct time to time OJT for the respective team To ensure timely flow of information to facilitate reviews, reporting and initiation of action. To Maintain All Store reports and data analysis To Maintain Hygiene: Ensure the store and store vicinity is neat and clean all the time Desired Skill-Set Dynamic professional with excellent communication skills In-depth experience in back-end & front-end retail operations. Expertise in functions like Operations, Merchandising, Customer Service, Quality, Inventory Control, MIS, Revenue Generation and Promotional Offers. Leadership skills with the ability to drive and motivate performance through effective feedback. Eligibility: Education: (Minimum Qualification) Graduate in Any Stream Experience: 1. Store Manager: Experience: Min. 8 Yrs to Max. 13 Yrs 2. Assistant Store Manager: Experience: Min. 5 Yrs to Max. 8 Yrs 3. Department Manager: Experience: Min. 2 Yrs to Max. 5 Yrs Job Location: Anywhere in Kerala. Note:- Candidate should be willing to join/ relocate anywhere in Kerala. Candidate should not have appeared for interview within last Six months at any location for any position.
Posted 2 months ago
5.0 - 10.0 years
7 - 11 Lacs
Bengaluru
Work from Office
We re looking for problem solvers, innovators, and dreamers who are searching for anything but business as usual. Like us, you re a high performer who s an expert at your craft, constantly challenging the status quo. You value inclusivity and want to join a culture that empowers you to show up as your authentic self. You know that success hinges on commitment, that our differences make us stronger, and that the finish line is always sweeter when the whole team crosses together. Team Lead, CX RMO Location: Bangalore, India Team: Customer Experience (CX) Operations Reports to: Director, CX Operations Role Summary We are looking for problem solvers, innovators, and dreamers searching for anything but business as usual. Like us, you are a high performer who is an expert at your craft, constantly challenging the status quo. You value inclusivity and want to join a culture that empowers you to show up as your authentic self. You know that success hinges on commitment, that our differences make us stronger, and that the finish line is always sweeter when the whole team crosses together. Lead a high-performing Resource Management function responsible for optimizing scheduling, capacity, and utilization of Services resources across professional services and education services. Drive process excellence, support partner collaboration, and enable operational visibility for CX delivery success. Key Responsibilities Lead and mentor a team of Resource Planning Specialists responsible for day-to-day scheduling operations. Serve as the point of escalation for complex or high-priority scheduling needs. Analyze demand and capacity trends to inform staffing decisions and workforce planning. Collaborate with Services, Success, and Partner teams to align resources with project timelines and customer expectations. Develop and refine scheduling processes, tools, and policies to maximize efficiency and scalability. Monitor key metrics (utilization, backlog, forecast accuracy) and share insights with leadership. Contribute to systems integration and process improvements with PSA and CRM tools (e.g., Salesforce, Gainsight). Qualifications 5+ years experience in Resource Management, Project Coordination, or Operations; 2+ years in a team leadership or supervisory role. Strong understanding of services delivery models (e.g., consulting, education). Excellent planning, prioritization, and stakeholder communication skills. Experience with PSA systems, scheduling tools, or resource forecasting platforms. Passion for improving processes and empowering teams. #LI-MP1 Find yourself checking a lot of these boxes but doubting whether you should apply? At Alteryx, we support a growth mindset for our associates through all stages of their careers. If you meet some of the requirements and you share our values, we encourage you to apply. As part of our ongoing commitment to a diverse, equitable, and inclusive workplace, we re invested in building teams with a wide variety of backgrounds, identities, and experiences . This position involves access to software/technology that is subject to U.S. export controls. Any job offer made will be contingent upon the applicant s capacity to serve in compliance with U.S. export controls.
Posted 2 months ago
4.0 - 9.0 years
4 - 9 Lacs
Gurugram
Work from Office
BPO International Tech Support Voice process,1.5year as a Team Leader on paper * Rotational Shifts *Manage team *Knows performance metrics *Motivates team If Tech Support exp then Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!
Posted 2 months ago
1.0 - 6.0 years
2 - 5 Lacs
Hyderabad
Work from Office
Roles and Responsibilities Develop and implement effective strategies to reduce shrinkage, attrition, and increase CSAT (Customer Satisfaction). Manage a team of sales professionals to achieve targets and improve customer satisfaction. Monitor KPIs such as Shrinkage Control, Attrition Control, B2B Sales, Real Estate Sales, Property Sales, Residential Sales to optimize performance. Handle team handling activities including recruitment, training, coaching, mentoring, and performance evaluation. Ensure timely completion of tasks while maintaining high levels of quality. Desired Candidate Profile 1-6 years of experience in real estate industry with expertise in sales process management. Strong understanding of B2B sales principles and practices. Excellent communication skills with ability to lead cross-functional teams effectively. Proficiency in using technology tools for data analysis and reporting purposes.
Posted 2 months ago
12.0 - 15.0 years
7 - 11 Lacs
Mumbai
Work from Office
The Team Lead - Fire Systems will be a professional in the field of Fire Protection and Life Safety consulting with demonstrable experience in the design, construction and testing / commissioning phases of modern active fire protection systems Based in Mumbai , this role will be responsible for supporting a wide range of projects across India and overseas This role offers the chance to work in a fast-paced environment and advance your career within a supportive and diverse team, to lead the design, coordination, and execution of fire suppression systems for commercial, industrial, and residential projects. A verifiable and demonstrated knowledge of design practices and approvals in India for Building Code and Life Safety requirements is a key requisite for this role. This also extends to the ability to engage and liaise with regulatory and approving authorities at various stages of design, construction and handover of projects Key Responsibilities Lead and manage multiple fire protection and fire alarm system design projects simultaneously. Supervise engineers and designers, overseeing the execution of multiple projects concurrently, and mentor Associate Engineers. Collaborate with architects, MEP engineers, contractors, and AHJs (Authorities Having Jurisdiction) during the design and construction phases. Participate in project meetings and communicate effectively with stakeholders. Conduct site visits to assess conditions, verify installations, and resolve field issues. Provide value engineering, system alternatives, and cost analysis. Design / review of fire suppression systems such as firewater pump, firewater network, sprinkler system (wet, dry, pre-action), spray system, clean agent, kitchen hood system, etc Prepare design basis report for fire protection and fire alarm system. Perform hydraulic calculation using software such as Elitefire and Pipenet. Develop schematic diagrams for fire water pumps, fire water network, sprinkler system, spray system, foam system, etc Prepare and review detailed fire alarm system drawings, wiring diagrams, device layouts, riser diagrams, and specifications. Perform voltage drop and battery calculations using specialized software (eg, Alarm CAD, Honeywe'll tools). Prepare submittals, technical reports, and system documentation. Review project specifications, drawings, and submittals to ensure coordination and integration with other building systems. Third party review of the above fire protection and fire alarm systems. Review of fuel gas system design and installation including diesel and LPG system. Coordinate with internal teams and external contractors, architects, and engineers. Preparation and presentation of technical reports, assessments and design review cycles. Reviewing relevant submission packs for compliance with regulatory requirements, including Building Code reviews and analyses. Planning resource and engineering activities for projects. Preparation and presentation of technical reports, assessments and design review cycles. Reviewing relevant submission packs for compliance with regulatory requirements, including Building Code reviews and analyses. Planning and helping perform site surveys to inspect and evaluate building features and systems. Planning resource and directing engineering activities for projects Requirements and Qualifications An accredited bachelors degree in mechanical, electrical, fire protection, or related engineering field 12+ years of experience in design and layout of mechanical or specialty engineering systems In depth understanding of Building codes (National and International), Fire codes, NFPA 1, NFPA 13, NFPA 14, NFPA 15, NFPA 20, NFPA 22, NFPA 30, NFPA 70, NFPA 72, NFPA 101, NFPA 2001. Good knowledge of national codes and standards such as the National Building Code, Fire Codes, and local standards like TAC, OISD, etc Proficiency with AutoCAD (Revit experience is a plus). Proficient with hydraulic calculation Software - Elitefire, Pipenet Strong analytical, communication, and organizational skills.Excellent report writing and interpersonal skills Ability to present clear and technically sound engineering strategies, assessment review results with excellent written and spoken communication skills Ability to work independently and as part of a team, rise to professional challenges, and endeavour to be an integral part of the long-term growth of Jensen Hughes in India Have the ability and desire to lead projects to help deliver the desired goals (completion of the project) on time and within budget Ability to interrogate and manipulate Revit models and AutoCAD drawings is preferred. Expert use of REVU Bluebeam is mandatory Be ready to travel across India as required, to meet projects requirements Demonstrate clear commitment to developing less experienced engineers in the team through mentorship and on the job learning Why you should join Jensen Hughes You will work on exciting, challenging and at times groundbreaking designs and projects with market-leading clients whilst having the backing of a leading international firm There is continued support from the leadership team with a measured and flexible approach to carrying out day to day activities Career advancement with an established framework is in place - clearly defining expectations and outlining opportunities for advancement
Posted 2 months ago
4.0 - 9.0 years
4 - 8 Lacs
Hyderabad
Work from Office
Must have Min 1+yrs Exp as Team Leader from International Technical Support Voice Chat process BPO Good Team Handling Exp from International Tech Support Voice Chat Process. Fluent English US Shifts Call 8447780697 send CV monu@creativeindians.com
Posted 2 months ago
4.0 - 9.0 years
7 - 11 Lacs
Bengaluru
Work from Office
Must have Min 4 to 8yrs exp & 1+yrs exp as a Team Leader / Manager in International Banking Sanction Screening/ Anti Financial Crime Excellent Comms required US Shifts Excellent Comms Required Call 8447780697 send CV monu@creativeindians.com
Posted 2 months ago
5.0 - 10.0 years
5 - 8 Lacs
Pune
Work from Office
Act as SME in R2R Perform Journal entry Balance sheet Reconciliation Month end activity ***SAP*** US SHIFT Notice-60 days max
Posted 2 months ago
2.0 - 6.0 years
1 - 5 Lacs
Nashik, Jaipur
Work from Office
Lead and mentor a team of customer service professionals Ensure daily SLA parameters are met for all lines of business What We're Looking For: Experience: Minimum 2 year of prior experience handling a similar Team Leader profile Education: Graduate
Posted 2 months ago
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