Team Leader - Customer Care Executive

4 years

3 Lacs

Posted:1 month ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

To identify and work with low performing agents to improve their performance

▪ Setting priorities and working with agents for grooming and skill development

▪ Keeping track of performance of team and preparing strategies for low performer agents

▪ Grooming & Motivation To share regular feedback with Team for their skill & personality development

▪ To identify Individual interest and coach/groom them for next level

▪ Ensure to create professional environment within the team

Crisis management & Continuous improvement

▪ Prepare and present weekly performance review

▪ To Share performance report with team

▪ Support team by answering their queries.

▪ Report any live/real time issues immediately to Manager which is related to process.

Interested candidates to inbox their resumes at shreshtha.sen1@indiraivf.in or WhatsApp on 7230015044

Job Type: Full-time

Pay: ₹25,000.00 - ₹32,000.00 per month

Benefits:

  • Provident Fund

Experience:

  • total work: 4 years (Preferred)

Work Location: In person

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