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Team Lead

Teleperformance (TP)

1 - 2 years

4 - 5 Lacs

Goregaon

Posted:3 months ago| Platform:

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Skills Required

Inbound Customer Service Customer Service Travel Process Galileo Amadeus

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Work from Office

Job Type

Full Time

Job Description

Urgently Hiring for Team Leader Roles and Responsibilities Experience Required in customer service inbond or Travel process Manage international processes for team leading, rostering, attrition control, shrinkage control, KPI monitoring, grievance handling, performance review, and metrics management. Ensure compliance with SLAs (Service Level Agreement) and KPIs (Key Performance Indicators). Oversee escalation management and customer satisfaction ratings (CSAT). Develop strategies to reduce AHT (Average Handle Time) and improve overall team efficiency. Conduct regular performance reviews and provide feedback to team members. 6 days working/1 rotational off Job location :Malad for more details contact me Priyanka.Saroj-8879615573 or can share your CV priyanka.saroj@teleperformancedibs.com

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Teleperformance (TP)

www.teleperformance.com

Business Process Outsourcing (BPO)

Paris

410,000+ Employees

944 Jobs

Key People

Daniel Julien

Chairman and Chief Executive Officer
Jean-Michel Caye

Chief Financial Officer
Duncan Wardle

Chief Innovation Officer
Corinne Tournier

Chief Human Resources Officer

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