474 Team Lead Jobs - Page 2

Required Skills: Should have team handling experience in International voice process Previous experience as a designated team lead is required / Preferred HR or business support background is an added advantage Strong communication skills (both verbal and written) Ability to handle both voice and non-voice HR support tasks. Experience working in an international HR environment preferred. Strong problem-solving and multitasking abilities. Note Night shift Only one way cab - Drop will be provided Candidates with domestic or non-voice background is not eligible Should have team handling experience - US voice

RealPage India is Hiring Team Leader (Invoice Processing Operations) Are you ready to lead a dynamic team and drive operational excellence? RealPage India is looking for a Team Leader to join our Invoice Processing & Quality Control team. Location: Hyderabad Department: Invoice Processing Operations Experience: 7+ years (2+ years in a team lead role) Job Summary As a Team Leader, you will coordinate the workflow of the Invoice Processing & Quality Control teams, mentor team members, and ensure seamless communication with US counterparts. You’ll also assist in training, performance evaluation, and process improvements. Key Responsibilities Manage daily operations of the Invoice Processing & Electronic Payments team. Resolve client/staff queries and maintain proactive communication with US teams. Handle leave management and ensure timely updates to stakeholders. Drive quarterly process improvements and mentor new/existing team members. Support performance evaluations, interviews, and staff coaching. Step in to complete tasks when needed and escalate issues promptly. Take on additional responsibilities as per business needs. Required Skills & Qualifications Bachelor’s degree or equivalent. 5+ years of total experience, with at least 2 years in a leadership role in BPM/ITeS. Proficiency in MS Excel and PowerPoint. Strong communication (written & verbal) and analytical skills. Self-motivated, organized, and goal-oriented. Ability to quickly learn and implement new processes. Interested? Share your details! Please send the following information along with your updated CV: Name: Total Experience (TEXP): Relevant Experience (REXP): Current Company: Current CTC: Expected CTC: Notice Period: Interview Availability: CV: (Attach your resume)

You should have a Bachelor's degree in Computer Science, Engineering, or a related field. With 4 years of experience in Java development, you should possess a strong knowledge of Java programming language, object-oriented design principles, and Microservices. Experience with the Spring Framework (Spring Boot, Spring MVC, Spring Security, etc.) is required along with proficiency in relational databases like MySQL, PostgreSQL, and SQL. In addition, you must have experience with web technologies such as HTML, CSS, JavaScript, and RESTful APIs. Familiarity with build tools like Maven or Gradle and knowledge of version control systems, preferably Git, are essential. Your problem-solving skills should be excellent, with a keen attention to detail. Strong communication and collaboration skills are also important for this role. Key Skills: Java, Java Developer, Team Lead, Microservices, Cloud,

Leading BPO in Mumbai Hiring For Team Leader/Assistant Manager International Upselling Process CTC UPTO 8LPA Require min 1 Year as Team Leader Experience in International BPO Experience in any International Sales is Mandatory Strong in Operations Matrices like Attrition, Shrinkage, CSAT Shifts 24*7 Call 8467054123 or mail CV at simmi@hiresquad.in The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability Description Essential Functions/Core Responsibilities • Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements • Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly • Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment • Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations • Communicate expectations to employees and provide timely updates • Provide subject matter expertise in handling escalated customer calls as needed • Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities • Stay current on internal work processes, policies and procedures. Attend required manager development training Preferred candidate profile Must be Working as Team Leader in International BPO Must have Good Communication Skills Experience in Voice Process Perks and benefits Good Incentives Interested candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in

A tremendous opportunity into recruitment industry in Ganganagar location. Role & Responsibilities: Managing end to end recruitment services for clients at PAN India level. Proficiency in team handling and administrative functions. Weekly reporting on P&L analysis, performance of individual team member and target achievements index. Preferred Candidate profile: Entrepreneurial mindset for achieving targets within TAT. Passionate for talent acquisition domain. Go-getter attitude for profitable business operations. Incentives, Perks and Benefits: Eligible for performance driven incentives disbursed every quarter.

Hiring for Cluster Business Manager for Reputed Bank Designation- Cluster Business Manager Locations- Bangalore, Chennai, Madurai ,Kolar , Bidar , Balgaum , Chikodi Raichur Should have Team Handling experience of Direct Channel Executives . Salary: Upto 7.5LPA Age: 40 Max Interested candidates ,please share an updated resume/CV and Pan number asap on 9705847421 /venkatlakshmi@tminetwork.com LAST DAY TO APPLY 29th July'25 Kindly share references.

You should have a minimum of 2 years of experience working as a document reviewer and QC, supporting a team lead in project management. Ideally, you should also have at least 1 year of experience in team management and leading a team. As a part of your role, you will be responsible for overseeing a team of 15-20 document review and data breach specialists. Your team will be focusing on reviewing documents for various levels of review such as first level review (tagging documents based on responsiveness), second level review, subjective coding, and redfern requests. Additionally, you will be involved in data mining activities. Collaboration with Project Managers (PM) and Assistant Project Managers (APM) will be crucial as you provide insights on keywords for search creation and validations. You will also handle queries, maintain a query log, and discuss updates received from Counsel with the PM and APM. Conducting briefing sessions, sharing daily updates, and performing stratified random sampling and QC on reviewed data will be part of your responsibilities. You will also be accountable for achieving individual reviewer productivity goals, providing refresher training to reviewers, and offering daily performance feedback. If you have a background in legal automation and possess the required experience, we encourage you to apply for this challenging role.,

Immediate Hiring for Team Leader Location-:Noida Shift-: US shift Min 2 Yrs Exp as TL in International BPO Performance Management, Attrition and Shrinkage Call@9205503253 / 9953262467 or share cv to deepak.sharma@shadowplacements.com Required Candidate profile Sal Upto 8.5 LPA in Noida Exp of Back office or P&C or Collections in International BPO. AP/AR /OTC / Content Moderation Exp is NOT suitable for this role Call@9205503253 / 9953262467

For Team Leader: Minimum 3 Years Of Experience with Minimum 1 Year Of Experience As A Team Leader in Inbound Customer Service (Voice Process) is Mandatory, where managed Team Of Customer Service Associates And Teams AHT, Shrinkage, SLA & Attrition and Possess Good Communication Skills In English. For Assistant Manager: Minimum 6 Years Of Experience with Minimum 2 Years Of Experience As An Assistant Manager in Inbound Customer Service (Voice Process) is Mandatory, where managed & Coached Team Leaders, Customer Service Associates And Teams AHT, Shrinkage, SLA & Attrition and Possess Good Communication Skills In English And have handled Clients.

Kindly call- 9354498578 Mail resume on - AP00841743@TechMahindra.com Job Description To motivate, develop and mentor team members in a dynamically changing environment Monitor projects/transactions and provide qualitative/constructive feedback to the SMEs/Team members Respond to operations/quality performance related queries from the client Drive process performance to achieve and exceed SLA deliverable Manage expectations of his/her team members and proactively should be able to sense their needs Represent the project and participate in client visits and meets Ability to drive process performance & transformation Maintain delivery dashboards with detailed RCA on issues To be a part of the client calibration call to have better understanding of the process and for continuous improvement Lead continuous improvement initiatives for the project Understanding of the Business situation and capability to address issues Monitor resource utilization & performance Develop aligned team members by creating learning opportunities. Skills Should possess experience in to international Chat/Voice process, preferable Telco experience Excellent Communication skills Good command over spoken and written English Candidate should be ready to work in a 24*7 environment Should have a flair for Customer Service, Technical, Billing & Sales Persuasive Speaking Skills- Able to understand customers needs and to add value to client by selling aggregated values Highly energetic and self-motivated- Able to keep himself with a positive attitude despite customers objections Customer Focus- Taking action to exceed Customer expectations. This includes asking accurate questions, identify customer needs, summarize the steps to be taken, and following up to ensure the Customer was satisfied with the results based on clients individual needs Multi-Tasking- Accurately & efficiently performing multiple responsibilities & frequently moving from one activity to another without losing focus & without impacting client satisfaction efficiently Should possess experience in to international Chat/Voice process, preferable Telco experience Excellent Communication skills Good command over spoken and written English Candidate should be ready to work in a 24*7 environment Should have a flair for Customer Service, Technical, Billing & Sales Persuasive Speaking Skills- Able to understand customer’s needs and to add value to client by selling aggregated values Highly energetic and self-motivated- Able to keep himself with a positive attitude despite customer’s objections Customer Focus- Taking action to exceed Customer expectations. This includes asking accurate questions, identify customer needs, summarize the steps to be taken, and following up to ensure the Customer was satisfied with the results based on client’s individual needs Multi-Tasking- Accurately & efficiently performing multiple responsibilities & frequently moving from one activity to another without losing focus & without impacting client satisfaction efficiently Ownership- Taking responsibility for one’s own actions and holding others accountable for theirs; assuming responsibility for a job well done; being dependable, hardworking and focused on doing whatever is necessary to get the job done; demonstrating a commitment and pride in one’s own work Positive Attitude- Viewing the world in a positive and optimistic manner, rather than being cynical, distrustful or pessimistic; looking for the positive side to every situation rather than focusing on the negative Problem Solving- Being able to resolve problems that involve people, things, and processes requiring general logic and common sense. This may include gathering relevant information, considering alternatives, and drawing logical conclusions based on facts Processing Speed- Quickly interpreting and then responding to information. This includes quickly understanding the meaning of information and then providing an appropriate response Quality Focus- Paying attention to and being able to identify small differences, mistakes or defects. This also involves being able to know when something is wrong or is likely to go wrong Sales Focus- Influencing Customers’ decisions by creating an environment in which the needs of the Customer are being matched to the products and services provided by the person/organization; creating a positive impact on the Customer and persistently pursuing business Integrity- Possessing principles and values that guide one to behave in a fair and honest manner; demonstrating sound business ethics; stepping forward and taking a stand for what is right when made aware of unethical behavior by others Relevant experience required for the position Minimum 1 year of experience of TL on papers Must be a Graduate

Key Responsibilities: Serve as the primary HR point of contact for assigned client accounts. Build and maintain strong, long-term client relationships. Understand clients' business strategies and HR needs; provide strategic consultation accordingly. Collaborate with internal HR teams (e.g., talent acquisition, learning & development, payroll) to ensure service delivery. Manage HR services including recruitment support, on-boarding, performance management, compliance, and policy implementation. Monitor and analyze HR metrics to improve client outcomes and satisfaction. Ensure compliance with labor laws and industry regulations. Handle escalations and resolve client issues in a timely and professional manner. Identify opportunities for account growth and support in proposal or renewal processes. 5-7 years of HR experience, with client-facing exposure. Strong communication, problem-solving, and organizational skills. HR - Shivani Contact number- 8470009971 Email- Shivani@mounttalent.com

TL - Customer service - voice email chat Grad undergrad will work Location - Airoli 6 days working day shift

Job description Opening_Team Leader - Operations (Domestic E-Commerce Inbound) _Nagpur Only Immediate joiner 5 days working with 24/7 rotational shift. Looking a candidate with overall Minimum 4-8 years of experience in those as a TL for voice Process should at least 1 to 2 year on paper. Voice Experience -Mandate E-Commerce Domain Experience - Added advantage. Good communication Budget - INR 4L Should know KPI/KRA/Attrition/Shrinkage/Occupancy/CSAT/DSAT/SLA/AHT. Graduation - Mandate Only immediate joiner. Inbound Should have prior experience of handling voice process Responsible for meeting the SLA targets Excellent real time management skills Ensure schedule adherence and create an encouraging team environment. Interested Candidate please share CV on, poojam3@hexaware.com or, call or what's app on 7869304456 Regards, Pooja

RTR/ Fixed assets TL- Hyderabad- UK Shift Please share cvs to sd00838847@techmahindra.com Lead/ Manage all aspects of operations with emphasis on service delivery, strengthening underlying processes Good understanding of accounting and balance sheet reconciliation. Good Knowledge in Bank statement process as well as Fixed Assets accounting. Research and resolving intercompany discrepancy Ability to prepare & maintain reports on Daily, Weekly, & Monthly basis Must have end to end understanding of the General accounting process Understanding of KPIs and reporting on a weekly basis Strong initiative ability to work with limited supervision and direction Ability to identify gaps and ensure checkpoints in the process Collaborating with other department leaders to define, prioritize To motivate, develop and mentor team members in a dynamically changing environment Track and monitor SLAs as per Project requirement Assist in scheduling and coordinating team activities Resolve critical transactional issues and guide the team on the standard approach Establish and implement short and long-range goals, objectives, policies, and operating procedures; monitor and evaluates program effectiveness Work with other departments in order to improve processes that directly impact performance, profitability and / or people Determining the levels of information security appropriate to protect information systems under their control Answer operations related queries from the client and internal stakeholders Drive process performance to achieve and exceed SLA deliverable To create a conducive and stimulating environment for the teams to accomplish their goals Manage expectations of his team members and proactively should be able to sense their needs Represent the organization and participate in client visits and reviews Accountable of team and process performance Excellent communication and Email writing skills Provide inputs on process changes and best practices

Hello, Greetings from Eclat Health !!! We are hiring for AR Team Lead Operations Hospital Billing (UB04) Job Description : AR Callers only Hospital Billing ( UB04) (1-8 Yrs) Min 1 Year into AR Team Lead on Papers Experience is mandatory from UB04 Only End to End Process knowledge on Denial Management Complete and send appropriate claim forms according to CMS and third-party Payer Guidelines. Excellent with communication skills and Interpersonal skills. Should be willing to work in nigh shifts Work from Office - Banjara Hills, Hyderabad Immediate Joiners are preferred Key Roles and Responsibilities Manage day-to-day operations of the AR team, ensuring efficient processing of patient billing and revenue cycle management. Lead a team of AR callers to achieve daily targets, providing guidance on denial management and customer service standards. Oversee the entire revenue cycle process from admission to discharge, ensuring timely submission of claims and resolution of billing issues. Analyze performance metrics to identify areas for improvement and implement changes to increase efficiency. Collaborate with other departments (e.g., medical records, insurance verification) to resolve claim denials and optimize revenue streams. Contact HR Vinay - WhatsApp - 7893217519 Email : vinaykumar.chenoji@eclathealth.com Regards Vinay HR Eclat Health Solutions India Pvt Ltd

Position: Editorial Assistant Team Lead (JEO-TL) Location: Chennai Work Mode: Work from Office About Amnet CS: Amnet Content Source (Amnet CS) is part of the Enerji Group, delivering innovative content solutions to global clients. We focus on providing high-quality publishing and content services with a strong commitment to excellence and client satisfaction. Website: Amnet CS | Enerji Group LinkedIn: Amnet LinkedIn Key Responsibilities: Lead and manage an international portfolio of scientific journals, ensuring high-quality editorial processes and adherence to publishing ethics. Provide operational leadership and project management for editorial activities. Oversee day-to-day tasks of the editorial team and ensure timely delivery of projects. Collaborate effectively with internal teams and external stakeholders. Implement editorial policies, standards, and best practices. Conduct meetings, site visits, and maintain strong communication with authors, reviewers, and publishers. Skills & Qualifications: PhD or Masters degree, preferably in Life Sciences or Medicine. Minimum 5 years of experience in the academic publishing industry. At least 3 years of proven operational leadership and project management experience. In-depth knowledge of publishing ethics, editorial policy, procedures, and practices. Strong strategic thinking and analytical skills. Excellent negotiation and communication skills (written and spoken English). Highly collaborative team player with a proactive attitude and high personal accountability. Willingness to undertake national travel as required. What We Offer: A collaborative and empowering work environment. An employee-friendly culture that encourages open communication. Opportunities to contribute ideas and grow within a supportive team. A reputable brand that values innovation and winning ideas.

Team Leader (NonIT Recruitment Hiring) Location: Gurgaon, Haryana Salary: Up to 6.5 LPA CTC Core Responsibilities: Lead & mentor a team of 10-12 recruiters Manage hiring across Sales, Marketing, Operations. Design sourcing strategies, track recruitment metrics Maintain strong relationships with hiring managers Ensure smooth, compliant candidate experience What Were Looking For: 3 to 5 years experience in nonIT recruitment ( Manufacturing/BFSI, FMCG, etc.) Proven team management skills Excellent communication & stakeholder engagement Experience with ATS and recruitment tools Strong organizational skills in a fast-paced setup Apply Now!! Interested candidate can send there resume at 8573079300 0r priyanshi.srivastava@getwork.org #Teamleader #Non-IT #Oil&Gas #ManufacturingHiring

Position Team Lead Healthcare Process (BPO) Location: Mohali Experience: 4+yrs in BPO (2 yr as T L , healthcare/international process preferred) Salary: Up to 7LPA Responsibilities Lead a team of 15–20 associates in international healthcare (voice process) Monitor and drive KPIs: CSAT, AHT, FCR, attrition & shrinkage Conduct huddles, daily reviews, monthly appraisals, & mentor team members Handle escalations, collaborate with QA, training, WFM for continuous improvement. Requirements 4+ years in Healthcare with at least 2 year as Team Lead Strong analytical skills and KPI ownership Excellent coaching, communication, & Excel/reporting abilities Flexible for rotational shifts, immediate/short notice joining Apply Now: Send your resume at mansi.sharma@manpower.co.in

!!Work From Office!! We're Hiring Join Our Call Center Team! We are expanding our call center operations and are looking for enthusiastic, skilled, and driven professionals to join our growing team. Explore the available roles below: 1. Call Centre Trainer Vacancies : 1 CTC Range : 3.5 4.5 LPA Role Summary : Responsible for conducting training programs for new hires and upskilling existing staff. Should have strong communication skills, experience in process training, and knowledge of soft skills development. 2. Team Leaders Vacancies : 3 CTC Range : 3.8 – 4.8 LPA Role Summary : Supervise a team of call center agents, manage performance, motivate the team, and ensure daily targets and quality standards are met. 3. Quality Analysts Vacancies : 2 CTC Range : 3.8 – 4.8 LPA Role Summary : Monitor and evaluate call quality, share feedback with agents, and work closely with team leads and trainers to enhance customer service standards. 4. MIS Executive Vacancy : 1 CTC Range : 3.2 – 4.2 LPA Role Summary : Prepare reports and dashboards for call center operations, analyze trends, maintain call data, and support strategic decision-making with accurate information. 5 . Call Center Executives (Voice/Non-Voice) Vacancies : 15 CTC Range : 2.0 – 2.5 LPA Role Summary : Interact with customers over calls/chats to resolve queries, handle service requests, upsell (if required), and ensure high customer satisfaction.

Talent Acquisition (60%): Full-Cycle Recruitment: Manage the entire recruitment process from requisition to offer, including: Conducting intake meetings with hiring managers to understand role requirements, team dynamics, and desired candidate profiles. Crafting compelling job descriptions and advertisements. Developing and executing effective sourcing strategies utilizing various channels (ATS, LinkedIn Recruiter, job boards, professional networks, referrals, etc.). Screening resumes, conducting initial phone interviews, and assessing candidate qualifications, experience, and cultural fit. Coordinating and scheduling interviews with hiring teams. Facilitating debrief sessions and providing constructive feedback to candidates. Extending competitive offers and negotiating terms of employment. Ensuring a positive and professional candidate experience throughout the recruitment lifecycle. Pipeline Management: Proactively build and maintain a robust pipeline of qualified candidates for current and future hiring needs, particularly for hard-to-fill roles. Market Intelligence: Stay informed about industry trends, market compensation data, and competitive landscapes to advise hiring managers and refine recruitment strategies. ATS Management: Maintain accurate and up-to-date candidate records within the Applicant Tracking System (ATS), ensuring data integrity and compliance. Reporting: Generate regular reports on recruitment metrics, including time-to-hire, source effectiveness, and candidate pipeline status. Employer Branding: Contribute to initiatives that enhance the company's employer brand and attract top talent. Vendor Management & Support (40%): Vendor Selection & Onboarding: Identify, evaluate, and recommend new recruitment agencies and vendors based on specific hiring needs and performance metrics. Manage the onboarding process for new vendors, including contract review, service level agreement (SLA) negotiation, and initial training on company processes and requirements. Relationship Management: Serve as the primary point of contact for external recruitment agencies and staffing partners. Foster strong, collaborative relationships with vendors, ensuring clear communication and mutual understanding of expectations. Conduct regular performance reviews with vendors to assess their effectiveness, identify areas for improvement, and provide constructive feedback. Performance Monitoring & Optimization: Track and analyse vendor performance metrics (e.g., submission-to-interview ratio, interview-to-offer ratio, time-to-fill, quality of candidates). Identify and implement strategies to optimize vendor performance, drive efficiency, and reduce costs. Address any issues or concerns with vendor performance promptly and effectively

Total 4 yrs out of this 1yr TL exp ON PAPER, max CTC 5LPA Inbound Customer Support Voice Process DOMESTIC SLA, AHT, Attrition, Shrinkage, CSAT, Quality Immediate Joiner Graduate Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Work From Office-Bangalore Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Must Knows-English and Hindi Perks and benefits PF & ESIC plus Good Leave policy

Infinite Computer Solutions India Pvt. Ltd. is looking for Senior Technical Lead to join our dynamic team and embark on a rewarding career journey. Determining project requirements and developing work schedules for the team. Delegating tasks and achieving daily, weekly, and monthly goals. Liaising with team members, management, and clients to ensure projects are completed to standard. Identifying risks and forming contingency plans as soon as possible. Analyzing existing operations and scheduling training sessions and meetings to discuss improvements. Keeping up-to-date with industry trends and developments. Updating work schedules and performing troubleshooting as required. Motivating staff and creating a space where they can ask questions and voice their concerns. Being transparent with the team about challenges, failures, and successes. Writing progress reports and delivering presentations to the relevant stakeholders. Role: Technical Lead Industry Type: IT Services & Consulting Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: Software Development Education UG: Any Graduate PG: Any Postgraduate

Graduates Flexible with rotational Shifts and weeks off On paper, 2+ years’ experience as a Team Leader with an overall, 5+ years’ experience Should be from the customer service voice process. Good communication and interpersonal skills

Graduates Flexible with rotational Shifts and weeks off On paper, 2+ years’ experience as a Team Leader with an overall, 5+ years’ experience Should be from the customer service voice process. Good communication and interpersonal skills

Graduates Flexible with rotational Shifts and weeks off On paper, 2+ years’ experience as a Team Leader with an overall, 5+ years’ experience Should be from the customer service voice process. Good communication and interpersonal skills