Team Lead- Customer Support

3 - 7 years

Pune All india

Posted:7 months ago

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Job Description

As a Team Lead - Chat Support, you will supervise and manage a team of chat support executives. Your key responsibilities will include: - Leading, managing, and motivating a team of chat support executives. - Monitoring live chats to ensure quality standards and adherence to processes. - Handling customer escalations and providing timely resolutions. The qualifications required for this role include: - Prior experience in chat support or customer service. - Strong leadership and team management skills. - Excellent communication and problem-solving abilities. If there are any additional details about the company in the job description, please provide them. As a Team Lead - Chat Support, you will supervise and manage a team of chat support executives. Your key responsibilities will include: - Leading, managing, and motivating a team of chat support executives. - Monitoring live chats to ensure quality standards and adherence to processes. - Handling customer escalations and providing timely resolutions. The qualifications required for this role include: - Prior experience in chat support or customer service. - Strong leadership and team management skills. - Excellent communication and problem-solving abilities. If there are any additional details about the company in the job description, please provide them.

Skills Required

supervision management team lead chat support customer interactions operational targets

Work Mode

On-site

Job Type

Full Time

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