5171 Team Handling Jobs - Page 15

Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieveRead on. Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose "” a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose "” people "”then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you.The Customer Service Specialist (Service Operation 2) is a pivotal role responsible for delivering exceptional service to our customers while owning the end-to-end service process. This customer-facing position focuses on service request handling, quotation delivery, and ensuring overall customer satisfaction. As a liaison between customers and internal teams, the role involves effective communication, coordination, and problem-solving.Key Responsibilities:1. Customer Interaction: Serve as the primary point of contact for customers, addressing their inquiries and providing assistance with service-related matters. Build strong, long-lasting relationships with customers to enhance overall satisfaction.2. Service Request Handling: Receive and process service requests through various communication channels, ensuring prompt and accurate data collection. Collaborate with customers to understand their specific needs, preferences, and timelines. Maintain meticulous records of service requests and customer interactions.3. Quotation Delivery: Work closely with relevant departments to generate precise quotations tailored to customer requirements. Ensure timely delivery of quotations to customers and be available for clarifications or additional information.4. End-to-End Ownership: Take complete ownership of the service process, from the initial customer request to service delivery and follow-up. Coordinate with internal teams to ensure the seamless execution of services, addressing any customer concerns or issues promptly.5. Customer Satisfaction: Monitor and measure customer satisfaction levels, seeking feedback and continuously improving service quality. Address and resolve customer complaints or issues to ensure a positive customer experience.Qualifications and Skills: Bachelor's degree or equivalent (business-related field preferred). Proven 3-6 years of experience in a customer service or customer-facing role. Strong interpersonal and communication skills, with a customer-centric approach. Proficiency in customer service software and tools. Exceptional organizational and time management abilities. High attention to detail and accuracy in documentation. Ability to manage multiple tasks and work effectively under pressure. Problem-solving skills and the ability to address customer concerns. In-depth knowledge of the company's products and services. Positive attitude and a commitment to delivering top-notch customer service.This job description outlines the key responsibilities and qualifications for the Customer Service Specialist position (Service Operation 2). The successful candidate will be expected to take ownership of the end-to-end service process, maintain strong customer relationships, and collaborate with internal teams to ensure a high level of customer satisfaction. Where we're going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! in the Application and Interview Process UKGCareers@ukg.com

Role & Responsibilities Recruit, manage, coach, and develop a team of in-office Financial Crimes Operations Associates Guide your team in completing decision reviews for Sanctions/AML/Enhanced Due Diligence (EDD) for high and very high risk businesses Drive strong operational delivery and process improvement helping to mitigate financial crimes risk while balancing operational efficiency and user impact Set clear goals and direction, and provide regular feedback on team members performance Be data-driven in your analysis of performance, and in your decision making Minimum requirements At least 5+ years of direct people management experience Experience with payments, risk, compliance, and/or financial services industry operations Expertise in AML, Sanctions or Due Diligence regulations and best practices Knowledge of financial crime regulatory frameworks, inclusive of BSA Patriot Act, OFAC, and EU Anti-Money Laundering Directives Excellent written and verbal communication skills in English Please help us expedite the interview process by applying here formally: https://stripe.com/jobs/listing/sanctions-operations-manager/6590888

About the Job Are you looking for an exciting new challenge? IntouchCX is looking for you! As one of the worlds leading outsourcing companies, IntouchCX is seeking our next generation of leaders. By fostering a bold and competitive culture, we set the bar for excellence, both internally and within the BPO industry. We’re searching for a Real Time Analyst Supervisor to lead our RTA Team as they monitor and make changes to positively affect the performance of our Customer Service Representatives. We’re looking for someone with a good understanding of contact center functions including scheduling, call queues and forecasting volumes by half-hour segments. As Real Time Analyst Supervisor, You Will Communicate data in a clear, concise manner to the RTA Team and Operations Evaluate large amounts of data Ensure proficient training, professional development and employee engagement is sustained in order to prepare, grow and retain employees Motivate the RTA team through relationship building and real-time coaching Develop solutions, strategies and action plans to improve business performance and client-partner success Use critical thinking to investigate and develop solutions to address ad hoc issues As Real Time Analyst Supervisor, You Have Some post-secondary or completion of post-secondary schooling (preferred) 1-2 years experience in the contact center and/or customer service industry Minimum 1 year of experience in a supervisory role Advanced knowledge of MS Word and MS Excel The ability to use spreadsheet applications to maintain and develop operational reporting Exceptional time management, organizational and prioritization skills to complete work in a timely manner The ability to work both independently and in a team setting within a fast-paced, entrepreneurial environment Adaptability to learn a variety of software programs Strong analytical and problem solving skills Interested and Eligible candidates, please share your CV at abdulmohammed.kaleem@intouchcx.com

Role & responsibilities 1. Lead and manage a team of recruiters. 2. Ensure timely delivery of quality candidates for client requirements 3. Monitor performance metrics such as submittals, interviews, hires, and placements. 4. Implement effective sourcing strategies using job boards (Dice, Monster, CareerBuilder), ATS systems, LinkedIn, and other social channels. 5. Mentor and train the recruitment team on best practices, compliance, and process improvements. 6. Handle escalations and resolve issues in a timely and professional manner. 7. Provide regular reports on delivery status, team performance, and hiring forecasts to leadership. Preferred candidate profile Minimum of 7 years of proven experien ce in US IT Staffing , with a strong understanding of end-to-end recruitment processes, client handling, and delivery management. Good communication skills Highly proactive, with a demonstrated ability to take initiative, anticipate challenges, and implement effective solutions in a fast-paced environment. Strong focus on on-time delivery (TAT Turnaround Time) and quality, with a track record of managing recruitment pipelines efficiently to meet client requirements within deadlines. Interested candidates can share profiles at pallavi.chauhan@stmpl.co.in

Minimum 3 years of experience in working TestDataManagement(TDM) Hands-on experience in handling tools like CA FastDataMasker, Informatica, IBM optim. Exposure in data masking/Obfuscation Hands on experience in SQL, along with multiple databases like Oracle, SQL Server, GreenPlum etc. Hands on experience in Data Profiling, Data masking and reporting. Experience in training and mentoring juniors. Experience in team handling not more than 3-4 associates. Hands Experience working in offshore-onshore model, with good communication skills. Hands on experience in Java and Python will be a plus.

We are seeking an experienced manager to oversee daily operations, ensure exceptional customer services and drive sales growth in our restaurants. employee schedule,shift and time -off request, Assign duties, monitor progress Prepare COGS report Required Candidate profile Strong Communication Working experienced in QSR Food Cost and wastage cost management skills P&L Management experienced

Leading BPO in Kolkata ,Pune, Mumbai, Bangalore Hiring For Team Leader/Assistant Manager International Voice Process CTC UPTO 7.5 LPA Require min 1 Year as Team Leader Experience in International BPO in VOICE PROCESS Strong in Operations Matrices like Attrition, Shrinkage, CSAT Shifts 24*7 Call 8467054123 or mail CV at simmi@hiresquad.in The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability Description Essential Functions/Core Responsibilities • Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements • Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly • Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment • Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations • Communicate expectations to employees and provide timely updates • Provide subject matter expertise in handling escalated customer calls as needed • Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities • Stay current on internal work processes, policies and procedures. Attend required manager development training Preferred candidate profile Must be Working as Team Leader in International BPO Must have Good Communication Skills Experience in Voice Process Perks and benefits Good Incentives Interested candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in

Specializing in POS (Point of Sale) printers, seeking an experienced and motivating Team Leader. Responsible for a production team of 15-20 individuals, ensuring high-quality output and on-time delivery of POS printers in our fast-paced environment. Required Candidate profile -Oversee operations, ensuring production targets and quality standards for POS printers are met. -Allocate tasks, monitor, and guidance and training specific to POS printer manufacturing processes.

Leading printing company looking for an experienced and motivating Team Leader to guide our production efforts. You'll be responsible for a team of 15-20 individuals, ensuring high-quality output and on-time delivery in our fast-paced environment. Required Candidate profile •Proven experience in a team leader or supervisory role, managing 15-20 individuals. •Strong understanding of production processes and quality control.

Role & responsibilities Candidate should have experience of elevator / Escalator sales preferably from an elevator / escalator industry Candidates who have experience in handling Key accounts. Experience in handling Sales team. Handling Negotiations. Building new clients. Preferred candidate profile Candidate from elevator / Escalator sales background preffered.

Please share your CV at dhanashree.kumbhare@randstad.in Work Location: Navi Mumbai (Vashi)- kindly source the candidates who are comfortable to travel to location Work Mode: Work From Office Working Days: 6 days working under Probation Period (3 months) and 5 days post completion of probation period. Industry Preference: any Service Industry Senior IT Engineer will be responsible for managing a team and maintaining our organization's IT infrastructure, systems, and network. This role involves providing technical expertise, leadership, and support to ensure the smooth operation and security of our IT environment. The IT Manager will also work closely with other IT professionals and department heads to implement and optimize IT solutions that align with the company's strategic goals.

Role & responsibilities Candidate must have on paper min 2 Years of experience as an Team Leader- Direct Sales role Candidate must have experience into B2C- field sales. Team Size should be 15+ Good Communication skills -english and Hindi Comfortable for field sales and team handling Preferred candidate profile Must have direct Sales experience Good Communication skills on paper 2 years of team handling is mandatory Insurance background prefreable How to Apply Interested Candidate can share their updated CV at kanishkabisht@policybazaar.com or WhatsApp - 9582253267 Fill the following details - Current CTC Expected CTC Notice period Team size Total experience Reason for change Age Current loc Languages

Role & responsibilities • Undertake competition mapping and update central product team on competition product propositions • Plan and execution of promotional BTL activity in branch catchment area to create visibility. Monitor and review lead conversion from each activity. • Recruitment of Sales Managers and Sales Officers. Ensure productivity of Sales Managers and Sales Officers • Maintain Cost of acquisition within norms • To achieve branch direct sales targets (disbursement and book outstanding) • Building healthy and profitable portfolio for the Gold Loan Business. • Keep track of collection and recovery and ensure delinquency remain below permissible limits. Preferred candidate profile •Sales process management in FMCG/ Direct sales company •Gold loan Sales process & Marketing •Gold loan process understanding •BTL Marketing activity •Process understanding ,KYC Knowledge ,Understanding of the documentation required, Product /Competition Knowledge •Minimum 3-5 years of experience in direct/channel sales & marketing. •Experience in collection and auction will be preferred •Gold loan experience in previous assignment will be preferred.

Responsible for motivating & managing a team of sales representatives to achieve and exceed sales targets Develop and implement strategic sales plans Enroll, nurture and incentivize vendor, dealers Organizing contractors, dealers ,influencers meet

Role & responsibilities: Managing, training, and providing overall guidance to the Service team of an assigned territory. Setting reasonable Service targets to be achieved by the team. Monitoring the performance of the service team and motivating members to meet or exceed service targets. Collecting customer feedback and providing updates to senior management. Traveling to potential and existing customers within an assigned service area to present company offerings and build brand awareness. Utilizing outbound telephone calls, email communications, and face-to-face meetings with customers to close service requests. Developing and sustaining long-term relationships with customers. Implementing a service management process to assist the service team in identifying and prioritizing key customers and prospects. Preferred candidate profile : 7+ yrs of experience of Distribution sales in EDC, fintech, Banking / Insurance Sales. Set and track sales targets for the team. Must have handled a team, people management experience is a must. Review of Sales Team. Research and discover methods to increase customer engagement. Will be handling assigned territory for Oil and Gas.

Job Profile:- Premium Acquisition Manager is an integral part of the banks front line sales force. SSO/SO is primarily responsible for acquiring new customers for the bank and peruse new business opportunities. Minimum Qualification:- Graduate

A car sales manager is responsible for overseeing the day-to-day operations of the sales department. This includes: Setting sales targets and providing guidance to the sales team to achieve them Monitoring sales performance and analyzing market trends to identify areas of improvement Coordinating with other departments such as finance and inventory management to streamline processes Conducting regular team meetings to discuss sales strategies, address challenges, and motivate the team Tracking and reporting on key sales metrics to dealership management Role &

Main Responsibilities Responsible for working with business/product owner and gathering requirements Define HOOs, Skills, IVR prompts, priorities and other configuration details Define requirements around WFM and QM Consolidate and simplify IVR flows by optimizing flows Define best practices for prompts for chat and self-service Creating stories and sub tasks in Jira, attach documentation to stories Obtain approvals from product owners in timely manner Work with offshore developers and get requirements built Conduct workshops and present demos of work completed, gather feedback and update stories Work with SMEs and architects to document dependencies Work closely with the internal teams to understand current needs, identify the desired process models and solution architecture Lead, facilitate and provide business expertise Contribute to project plans, to obtain approval for detailed plans and resource estimates Present weekly status reports to leadership Must Have: 5+ years of experience in leading CCaaS platform such as Genesys , NICE or Avaya 2+ years of extensive hands-on experience on WFM, Reports, Dashboards, Contact center SLAs Knowledge of Jira and Scrum Must have overview of integrations such as I/P output parameters, real time/batch integrations etc. Good understanding of SDLC Nice to have o Hands on development experience on any leading contact center platform

Greetings from PVT LTD Immediate Openings on# AVD and MS O365 Implementation_Bengaluru_Contract 6+ Years AVD and MS O365 Implementation Bengaluru PeriodImmediate TypeContract Description Experience with implementation of Microsoft Cloud hosted AVD solution and O365 upgrades C1| Manager 1 | 6- 8 years of experience O365 User Migration Exchange L3/L4 Administration Office L3/L4 Administration Carry out improvement plans derived from problem management, Architect and vendor suggestions Proactive Problem Management Trend Analysis for Service Improvement Plans Execute the Change tasks for the Citrix configuration changes and upgrade configuration changes in multiple environment (Int, QA, DR and Production) Update incident and change ticket information in ServiceNow ticket management tool Coordinate with multiple teams for resolving incident and executing change tickets Suggest improvement in O365, Exchange & Azure from the known issues Must to Have Skills (Should be 2 - 4 only) Hands-on experience, managing below technologies:a) Windows Operating systemb) MS Exchangec) Office 365d) ADe) Azure ADf) Group Policy Managementg) DNSh) DHCPi) PKIj) PowerShell Scriptingk) VMWare VM Management O365 L3/L4 Administration Windows Family Operating SystemsWindows Server 2012/2016 and Office 2013/2016/365/2019 Hands-on experience on Azure AD Hands-on experience in managing O365 User Migrations Good understanding of IT infrastructure concepts and components such as Servers, Network devices, App & Web Services Cloud components and associated interconnections Good to Have Skills Very good verbal and written English communication and presentation skills Effective time management, team handling and organizational skills Client interaction and escalation management

Position Team Lead - Real Estate Consulting 1.OBJECTIVE: The person with this role will be responsible for ensuring that the organization is able to drive team in the given micro-market meets the targets. 2. RESPONSIBILITIES & TASKS: Managing a team of consultants in a given micro-market area Interacting with all the customers whose have visited at least one project through a consultant in your team member and guiding them towards closure Monitor the team's daily targets and ensure that the team follows core processes of the organization Maintain relations with the developers' teams by regularly conducting meetings at our office and visiting their projects Choosing set of projects in the given micro-market to focus marketing efforts on and source leads for Attend every closure meeting and helping customers get the best possible deals by helping them to negotiate with the developer's team. 3. CORE SKILLS & EXPERIENCE REQUIREMENTS Skills & Experience Strong written/verbal communication and data presentation skills Strong analytical and problem solving skills A post graduate degree in management with specialization in Marketing/Finance Possess relevant sales experience within real estate, home loans or insurance Experience of working in a given micro-market for more than 5 years Experience of managing teams 4. PERSONAL CHARACTERISTICS Go-getter, self-driven and highly ambitious Team player Strong interpersonal skills Results oriented Effective leader

Youre ideal for this role if Youre managing a team of counsellors who would guide students with their career decisions You can instil empathy in your team to effectively communicate about high-paying Career opportunities to its prospective learners and drive sales-qualified leads Youve proven experience in driving the outcomes from a Pre-Sales/Sales team in achieving monthly sales qualified-leads targets You’re looking to work in the environment of a high-growth startup You’re looking for a managerial role where you also find meaning in your work What will you be doing? Led a team of Business Development Associates to achieve a given sales-qualified leads target Take responsibility for the entire sales qualification life cycle for your assigned team's outbound calls, follow-ups, lead qualification, and management, which fall under this category. Continuously monitor and train the team to improve performance and qualification rate Counselling learning prospects, offering career advice, and providing a sense of how CCBP 4.0 Programs can accelerate their career Maintaining a detailed database of all the interactions with the leads and providing constant feedback on the quality of the leads to the respective team. Carrying weekly and monthly sales qualified leads targets. Analysing and sharing active feedback about customer behaviour, market demands, and competition with the marketing team Handle escalations and improve customer experience. Make propositions, give suggestions, and designate weekly sales-qualified targets and job obligations to each team member. Give prompt responses on crucial issues and suggest solutions. What are we looking for? Proven experience of 1+ years in managing a Sales/Pre-Sales team An individual with excellent communication skills (written and verbal), interpersonal abilities, and presentation skills Highly Dedicated Individuals who are hardworking and have extreme determination. Sales Experience with the EdTech domain is an additional advantage. People with a strong sense of empathy and great patience. People with a systematic approach to building sales funnels, tracking feedback, prioritising tasks, and consistently exceeding targets within the deadlines A sales mindset, to effectively communicate NxtWave’s offerings to its prospective learners and achieve monthly sales qualified leads targets Passion for delivering the highest levels of customer service at all times. Languages Known: Native speaker of Marathi Excellent Proficiency in English Work Location & Working Days: Work from Office - Hyderabad 6-Day Week Weekends will be working days. The week off will be on weekdays

Hiring for Team lead International process Experience is Mandate Team Leader Roles and Responsibilities Lets dive deeper into the roles and responsibilities of team leaders in different sectors. Team Leader Roles and Responsibilities in BPO In a BPO (Business Process Outsourcing) environment, a team leader ensures operational efficiency and customer satisfaction. Key Responsibilities: Monitoring daily operations and KPIs (Key Performance Indicators) Coaching team members to improve customer interactions Managing escalations and resolving complex issues Conducting training sessions for new hires Ensuring adherence to company policies and client requirements Team Leader Roles and Responsibilities in Software Development In the world of software development, team leaders manage technical projects and foster collaboration. Key Responsibilities: Allocating tasks based on team members expertise Reviewing code and ensuring adherence to quality standards Coordinating with cross-functional teams. report creation. Keeping projects on track by managing timelines and budgets Staying updated on emerging technologies and implementing best practices. Email: ramya.ramya1@teleperformancedibs.com Ph No: 8050980644 Best regards Ramya V

Youre ideal for this role if Youre managing a team of counsellors who would guide students with their career decisions You can instil empathy in your team to effectively communicate about high-paying Career opportunities to its prospective learners and drive sales-qualified leads Youve proven experience in driving the outcomes from a Pre-Sales/Sales team in achieving monthly sales qualified-leads targets You’re looking to work in the environment of a high-growth startup You’re looking for a managerial role where you also find meaning in your work What will you be doing? Led a team of Business Development Associates to achieve a given sales-qualified leads target Take responsibility for the entire sales qualification life cycle for your assigned team's outbound calls, follow-ups, lead qualification, and management, which fall under this category. Continuously monitor and train the team to improve performance and qualification rate Counselling learning prospects, offering career advice, and providing a sense of how CCBP 4.0 Programs can accelerate their career Maintaining a detailed database of all the interactions with the leads and providing constant feedback on the quality of the leads to the respective team. Carrying weekly and monthly sales qualified leads targets. Analysing and sharing active feedback about customer behaviour, market demands, and competition with the marketing team Handle escalations and improve customer experience. Make propositions, give suggestions, and designate weekly sales-qualified targets and job obligations to each team member. Give prompt responses on crucial issues and suggest solutions. What are we looking for? Proven experience of 1+ years in managing a Sales/Pre-Sales team An individual with excellent communication skills (written and verbal), interpersonal abilities, and presentation skills Highly Dedicated Individuals who are hardworking and have extreme determination. Sales Experience with the EdTech domain is an additional advantage. People with a strong sense of empathy and great patience. People with a systematic approach to building sales funnels, tracking feedback, prioritising tasks, and consistently exceeding targets within the deadlines A sales mindset, to effectively communicate NxtWave’s offerings to its prospective learners and achieve monthly sales qualified leads targets Passion for delivering the highest levels of customer service at all times. Languages Known: Native speaker of Marathi Excellent Proficiency in English Work Location & Working Days: Work from Office - Hyderabad 6-Day Week Weekends will be working days. The week off will be on weekdays

This is for O365 workplace services and sharepoint WPS. Generic JD applied O365 User Migration Sharepoint WPS Exchange L3/L4 Administration Office L3/L4 Administration Carry out improvement plans derived from problem management, Architect and vendor suggestions Proactive Problem Management Trend Analysis for Service Improvement Plans Execute the Change tasks for the Citrix configuration changes and upgrade configuration changes in multiple environment (Int, QA, DR and Production) Update incident and change ticket information in ServiceNow ticket management tool Coordinate with multiple teams for resolving incident and executing change tickets Suggest improvement in O365, Exchange & Azure from the known issues Must to Have Skills: Hands-on experience, managing below technologies: i. Windows Operating system ii. MS Exchange iii. Office 365 iv. AD v. Azure AD vi. Group Policy Management vii. DNS viii. DHCP ix. PKI x. PowerShell Scripting xi. VMWare VM Management O365 L3/L4 Administration Windows Server 2012/2016 and Office 2013/2016/365/2019 Hands-on experience on Azure AD Hands-on experience in managing O365 User Migrations Good understanding of IT infrastructure concepts and components such as Servers, Network devices, App & Web Services Cloud components and associated interconnections Good to Have Skills: Very good verbal and written English communication and presentation skills Effective time management, team handling and organizational skills Client interaction and escalation management

Key Responsibilities: Client Support: Provide prompt and efficient assistance to clients via phone, email, and in-person interactions. Issue Resolution: Address and resolve client issues and concerns, escalating to senior staff when necessary. Relationship Building: Develop and maintain strong relationships with clients to foster loyalty and repeat business. Account Management: Assist in managing client accounts, ensuring all information is up-to-date and accurate. Roles to be performed :- *Ability to work collaboratively in a team environment and support cross- functional initiatives. * Fresher/ Graduate or Post Graduate * A great learning attitude *Age 18-27 years. *Experience 0-2 years. *Able to join us IMMEDIATELY *Research and analytical skills. Location: Dombivli,Panvel