Executive Vice President, Client Growth Team TresVista

8.0 - 15.0 years

0 Lacs

pune, maharashtra

On-site

As a Relationship Manager (RM) at TresVista, your primary responsibility will be to build and maintain strong relationships with clients. You will play a crucial role in ensuring client satisfaction and identifying opportunities for business growth. Reporting directly to the Client Growth Team (CGT) Leader, you will provide strategic oversight, manage client interactions, and offer deep domain expertise on deliverables. Your key deliverables will include developing and nurturing positive client relationships, understanding their needs, and ensuring their satisfaction. You will provide strategic oversight into deliverables, ensuring high-quality execution and alignment with client expectations. Identifying opportunities for business growth and collaborating with Sales and Marketing teams to enhance profitability and customer satisfaction will be essential aspects of your role. In your capacity as an RM, you will be responsible for promptly and effectively addressing and resolving client issues to maintain a high level of client satisfaction. Soliciting feedback from clients and incorporating it into client-specific training manuals and processes will be crucial for continuously improving service quality. You will also provide directions to the various TresVista delivery teams assigned to the client to ensure alignment with client goals and objectives. Additionally, you may lead or join special commercial projects, provide training, and contribute insights to specific initiatives. Providing guidance and coaching to other team members, including Junior RMs, Senior Sales Development Associates (SSDAs), and Sales Development Associates (SDAs), will also be part of your responsibilities. Your performance will be measured based on key performance indicators such as Annual Contract Value Added (ACVA), developing clear account plans to grow commercial relationships, increasing client engagements, ensuring high integration and client satisfaction levels, minimizing client engagement attrition, and identifying upsell and cross-sell opportunities. To excel in this role, you should possess excellent communication, problem-solving, and interpersonal skills. Collaborating effectively with cross-functional teams, strong organizational skills, attention to detail, and the ability to manage multiple client relationships simultaneously are crucial prerequisites. Ideally, you should have 8-15 years of experience in managing global accounts, preferably in the Financial Services or Consulting industry. A Bachelor's degree in business administration, Finance, or a related field is required, while an MBA or equivalent qualification is preferred. The compensation structure for this role will be as per industry standards.,

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