242 Team Coaching Jobs - Page 4

Responsibilities: Collaborate with cross-functional teams Coach & develop team members Ensure Monthly sales Target Generate revenue by selling PL/Od Manage overdraft requests Lead & motivate team towards goals

He should have a knowledge to drive numbers and productivity of the portfolio , He should have experience to make reports for day to day activities He should be responsible for the Agency Audits , Proper dexterity with Quality team to under stand their identified errors of External vendors towards Audit perspective.

Responsibilities: * Manage team performance & development * Ensure customer satisfaction through effective communication * Lead by example with strong leadership skills * Collaborate with cross-functional teams on projects Health insurance Provident fund Annual bonus

Reports to : Head of Client Relationships Experience : minimum 10 to 12 years in wealth management or high-touch client advisory Role Overview As a Team Leader , you will be responsible for owning and growing a book of high-value clients, while also leading a team of Relationship Managers. Youll combine personal client advisory with business people leadership - mentoring your team, enforcing Scripboxs client-centric philosophy, driving growth for your team and ensuring consistent delivery of world-class service. Key Responsibilities Client Leadership Personally manage a portfolio of high-value clients, offering tailored advice and long-term planning solutions. Act as a senior advisor and escalation point within the team for complex client needs. Collaborate with the investment and research teams to deliver optimal client outcomes. Business leadership Drive growth of your team as a business unit. Identify opportunities and run growth experiments in consultation with Head of Client Relationships Collaborate with client experience new client acquisition teams to achieve growth objectives Team Management Team Coaching Lead, mentor, and develop a team comprising RMs of different experience levels. Conduct regular review sessions, skill training, and pipeline planning. Foster a high-performance, client-obsessed culture within the team. Process and Discipline Ensure that the team follows advisory frameworks, SOPs, and internal service standards. Drive usage of CRM tools and uphold data discipline. Monitor activity metrics, client satisfaction, and revenue outcomes for the pod. Compliance and Ethics Be a champion of the Scripbox way of working with clients. Uphold Scripboxs standards of fiduciary responsibility and compliance. Serve as the first line of oversight on risk, suitability, and advisory practices within the team. Ensure adherence to SEBI/SEBI-RIA norms and internal compliance protocols. Ideal Profile 10 to 12 years of experience in wealth management, premium banking, or family office advisory. Proven track record of managing high-value clients with high levels of trust and personalization. Experience mentoring or managing team members. Strong financial acumen and ability to simplify complex concepts for clients. High emotional intelligence, ownership mindset, and a natural team builder. What Youll Get Business ownership within a modern, empowered-team-based wealth management structure. A supportive yet empowered culture focused on growth - for you, your team, and your clients. Direct influence on the evolution of advisory excellence in India.

TRIARQ Health is a Physician Practice Services company that partners with doctors to run modern patient- centered practices so they can be rewarded for delivering high-value care. TRIARQs Physician-led partnerships simplify practices transition to value-based care by combining our proprietary, cloud-based practice, care management platform and patient engagement services to help doctors focus on better outcomes. Were hiring a passionate and detail-oriented Assistant Team Leader to join our growing Charge Posting team. If you come from a Medical Billing AR background and are ready to step into a leadership role, we want to hear from you! Key Responsibilities: Lead and support a team handling Charge Posting functions. Monitor team performance and ensure accurate and timely billing. Coordinate with clients, internal teams, and leadership to resolve issues. Mentor and train new team members and act as a subject matter expert (SME). Drive process improvement and maintain high standards of compliance and quality. Eligibility Criteria: Minimum 6 years of experience in US Medical Billing. Must be currently working as a Team Coach , Subject Matter Expert (SME) , or in an equivalent leadership/support role on paper . Strong understanding of Charge Entry/Posting processes. Experience in AR (Accounts Receivable) will be considered a plus. Preferred Skills: Excellent communication and team management skills. Detail-oriented with strong problem-solving abilities. Ability to work under pressure and meet deadlines. Contact & Email: HR Danish - 9082644346 / danish.penkar@triarqhealth.com Walk-in Details: Office address:- 12th Floor (Press 7 in Elevator), IT Building Q1, Aurum Platz Private Limited SEZ, Plot No. Gen 4/1, Trans Thane Creek Industrial Area, MIDC, Thane-Belapur Road, Ghansoli, Thane, Navi Mumbai, Maharashtra, 400710

Responsibilities: * Manage team performance & productivity * Ensure customer satisfaction through CSAT monitoring * Oversee rostering & floor management * Lead by example with strong communication skills Provident fund Annual bonus

Reports to : Head of Client Relationships Experience : Minimum 10 to 12 years in wealth management or high-touch client advisory As a Team Leader , you will be responsible for owning and growing a book of high-value clients, while also leading a team of Relationship Managers. Youll combine personal client advisory with business people leadership - mentoring your team, enforcing Scripboxs client-centric philosophy, driving growth for your team and ensuring consistent delivery of world-class service. Key Responsibilities Client Leadership Personally manage a portfolio of high-value clients, offering tailored advice and long-term planning solutions. Act as a senior advisor and escalation point within the team for complex client needs. Collaborate with the investment and research teams to deliver optimal client outcomes. Business leadership Drive growth of your team as a business unit. Identify opportunities and run growth experiments in consultation with Head of Client Relationships Collaborate with client experience new client acquisition teams to achieve growth objectives Team Management Team Coaching Lead, mentor, and develop a team comprising RMs of different experience levels. Conduct regular review sessions, skill training, and pipeline planning. Foster a high-performance, client-obsessed culture within the team. Process and Discipline Ensure that the team follows advisory frameworks, SOPs, and internal service standards. Drive usage of CRM tools and uphold data discipline. Monitor activity metrics, client satisfaction, and revenue outcomes for the pod. Compliance and Ethics Be a champion of the Scripbox way of working with clients. Uphold Scripboxs standards of fiduciary responsibility and compliance. Serve as the first line of oversight on risk, suitability, and advisory practices within the team. Ensure adherence to SEBI/SEBI-RIA norms and internal compliance protocols. Ideal Profile 10 to 12 years of experience in wealth management, premium banking, or family office advisory. Proven track record of managing high-value clients with high levels of trust and personalization. Experience mentoring or managing team members. Strong financial acumen and ability to simplify complex concepts for clients. High emotional intelligence, ownership mindset, and a natural team builder. What Youll Get Business ownership within a modern, empowered-team-based wealth management structure. A supportive yet empowered culture focused on growth - for you, your team, and your clients. Direct influence on the evolution of advisory excellence in India

• EDUCATION Full time Graduate/ Post Graduate (Preferable B. Tech) • Experience 1-7 Years Location Pan india • KEY RESPONSIBILITIES: 1. Strategy Implementation Maintain service level agreements while resolving customers service request. Identify opportunities for network rehabilitation within the assigned territory. Ensure compliance to quality and process standards defined for Airtel. Ensure safety standards and protocols are followed within the assigned territory. 2. Installation and Fault Repair Ensure resolution of service request as per defined timeline and service level agreement. Identify and analyse fault cases to minimise repeat or re-open cases. Responsible for Installation & Shifting performance across the job area and to drive defined KPI, whlie ensuring quality of installation & cost for installs Drive reduction in overall open service requests and repeat and reopen orders to meet KPI targets. Drive Serve to Sell through engineers. Manage escalation from internal/external customers related to the product. Coordinate with local cable operators (LCOs) to provide timely support to the customers. Coordinate with cross-functional teams to ensure faster installation and resolution. Understand the Airtel work app leveraged by the engineers and wiremen. Understand and resolve the challenges and issues faced by local cable operators (LCOs). 3. Reporting Leverage the Airtel work platform to monitor the performance of the associates in the service. Prepare documentation and report to showcase the productivity. Conduct audit of the productivity within the target date. 4. Process Optimization Identify ways to fasten the customer installation and fault repair process. Responsible for QOS parameters related to TRAI, Regulatory & statutory compliance for the circle/Cluster Carry out audit within target date and generate report 5. People Management Work closely with the team for seamless execution of the tasks. Coordination with cross functional teams CSD/NOC/O&M to provide faster resolutions 6. Key Interactions Internal / External Stakeholders: (Internal means – External to the department and internal to the organization; External means – External to the organization) Internal : Business teams External : Local Cable Operators, Customers Skills :- Team Handling, Team Lead, Team Manager, Team Management, Team Leading, Sales Team Lead, Team Coaching

Hello Jobseekers!! Greetings from Karyarth!! Hope all are doing great!! We have come up with a brand new opening for one of the biggest matrimonial company in India, if you are looking to work with most renowned client you are on the right place. Key Details Role: Post Sales Manager Experience: 5-8 years in B2C inside sales and customer service leadership Location: Bangalore Team Size: 30+ professionals (including ASM and Team Leaders) Compensation: Up to 15 LPA fixed + 3 LPA variable (performance-based) Work Schedule: 5-day workweek with 2 rotational offs Language Requirements: Tamil, Telugu, or Kannada proficiency mandatory Interview Process: 4 rounds (HR telephonic, 2 video rounds, 1 F2F with director) Key Responsibilities Team Leadership & Sales Management Lead a large inside sales team of 30+ members, including Assistant Sales Manager (ASM) and Team Leaders Drive B2C revenue targets with strong ownership of team performance and delivery Develop and implement strategic initiatives to enhance team productivity and sales conversion Conduct regular performance reviews and talent development programs Ensure seamless coordination across hierarchical team structures Manage and track CSAT, NPS, and post-sales service commitment fulfillment Oversee subscription-based revenue retention and customer lifecycle management Handle complex customer escalations and resolution strategies Drive customer satisfaction through proactive service delivery and relationship building Coordinate with service and advisor teams for customer success and issue resolution Operational Excellence Report key metrics to city/regional leadership and contribute to daily operations reviews Implement CCAT (Customer Care Assessment Tool) methodologies for performance optimization Manage day-to-day operations ensuring adherence to service level agreements Optimize resource allocation and workforce management for maximum efficiency Ensure compliance with company policies and regulatory requirements Strategic Planning & Analytics Analyze performance metrics and generate actionable insights for business growth Make critical operational decisions impacting team performance and customer satisfaction Collaborate with cross-functional teams including sales, product, and technology Drive strategic initiatives aligned with organizational revenue and retention goals Experience Requirements Maximum 8 years of progressive experience in B2C inside sales leadership roles Proven track record managing high-volume calling teams (30+ members) in EdTech, Insurance, Matrimony, Telecom, or similar industries Strong background in subscription-based business models and post-sales service management Experience in B2C working models with emphasis on sales conversion and customer retention Technical Competencies Strong knowledge of CSAT and NPS methodologies Proficiency in CCAT and customer service assessment tools Understanding of subscription-based business models and customer lifecycle management Experience with CRM systems and customer service technologies Data-driven approach to performance management and business optimization Leadership & Communication Strong command of south Indian languages (Tamil, Telugu, Kannada) - mandatory Fluency in English for cross-functional collaboration Proven track record of scaling sales performance and mentoring teams Excellent communication and stakeholder management skills Prior experience in EdTech, BPO, Insurance, Matrimony, or similar B2C industries Background in retention-focused sales roles Experience with high-volume customer interaction environments This is more than just a job change - it's an opportunity to be part of something bigger than business metrics. You'll be in the business of human connections, where every target achieved sparks another love story. Apply now and let's create some magic together! Share your resume on:- gaurav.s@karyarth.com careers@karyarth.com #manager #bangalore #bangalorejobs #matrimonial #jobs2025 #csat #nps #telugu #english #experience #teamhandling #territory #mangerialposition #sales #insidesales

Role & responsibilities Position Title: Team Leader Non Voice Process (Operations CHAT-EMAIL) Location : Bangalore Experience Required: 1 to 3 years Fluent in English (verbal and written) Role Summary: We are looking for a dynamic and result-oriented Team Leader to manage a team of customer service executives handling international Non voice process. The ideal candidate will be responsible for achieving performance targets, managing team productivity, and maintaining high-quality standards in line with client and organizational expectations. Key Responsibilities: • Lead, mentor, and manage a team of Non voice agents handling customer queries for international clients. • Monitor and drive daily team performance to meet SLA/KPI metrics such as AHT, CSAT, FCR, and Quality. • Handle escalations effectively and ensure timely resolution to enhance customer experience. • Conduct daily team huddles, refreshers, and floor support to improve team performance and morale. • Generate and analyze performance reports (daily/weekly/monthly) and share insights with stakeholders. • Drive team engagement and motivation through recognition, feedback, and developmental coaching. • Coordinate with Quality and Training teams for process updates and skill enhancement. • Identify process gaps and suggest improvements to enhance efficiency and customer satisfaction. • Ensure adherence to compliance, data privacy, and information security standards. Key Skills & Competencies: • Strong communication and interpersonal skills • Experience in handling international customer service or tech support • Good knowledge of performance management tools and coaching techniques • Hands-on experience with CRM tools, call center dialers, and reporting dashboards • Analytical thinking and problem-solving ability • Team motivation and people management • Ability to work under pressure and in a target-driven environment Preferred Qualifications: • Graduate in any stream • Minimum 1 to 3 year experience as Team Leader in Chat & Email • BPO/KPO background preferred • Knowledge of basic Excel and reporting tool Please send your resume with below required details: 7330616341 [ Please do not call] Name: Number: Location: Current Designation: Overall working experience in Chat or Email: Notice period:

Company: Vitality BSS Location: Mahape, Navi Mumbai Website: https://vitalitybss.com/ About Vitality BSS: Vitality is a leading provider of business support solutions for healthcare organizations in India and the USA. As one of the reputed names in the attorney support, medico-legal, medical billing, medical records review and teleradiology services our firm has the expertise to maximize revenue and reduce operating costs for different organizations in this field. Key Responsibilities: Oversee day-to-day operations for Medical Transcription, Medical Record Listing and Medical Record Summarization. Ensure adherence to client-specific guidelines, productivity benchmarks, and quality standards. Monitor team performance, allocate work effectively, and manage schedules to ensure timely delivery. Provide coaching and mentorship to team members to build skills and improve efficiency. Conduct regular audits and quality checks. Identify areas of improvement and implement corrective actions or process enhancements. Act as a key point of contact for client communications including updates, escalations, and feedback. Ensure timely communication of requests, deadlines, and any changes in process. Maintain professional and effective client relationships. Desired Skills: Leadership and team-building skills Problem-solving and analytical mind-set Client-centric approach with adaptability to changing requirements Ability to multitask and prioritize under pressure

Role Sales Manager (Team Handling EdTech) As a Sales Manager, youll lead a team of inside sales executives and drive daily conversions in a high-performance EdTech sales environment. Key Responsibilities: Lead, mentor, and manage 510 inside sales associates Drive team performance against weekly/monthly targets Track funnel metrics, closures, lead movement, and reporting Resolve escalations, deliver team coaching, and enable consistent output Coordinate with internal teams (product/ops/marketing) to strengthen the sales process Own the full sales pipeline—allocation, execution, reporting, and conversion Eligibility Criteria Education: Graduate (Preferred: B.Tech/B.E., B.Com; MBA preferred) Experience: Minimum 4 years total experience At least 2 years of EdTech sales experience (MANDATORY) 1–3 years of team handling in inside sales or direct B2C sales into Tech courses only Strong communication, data management, and sales mentoring skills Immediate joiners preferred or maximum 15–20 day notice period Share your cv at 9528228851

Educational Requirements Bachelor of Engineering,Intergrated course BCA+MCA,MSc,BCA,BTech,MTech,MCA Service Line Application Development and Maintenance Responsibilities Analyzing user requirements, envisioning system features and functionality. Design, build, and maintain efficient, reusable, and reliable Angular codes by setting expectations and features priorities throughout development life cycle Identify bottlenecks and bugs, and recommend system solutions by comparing advantages and disadvantages of custom development Contributing to team meetings, troubleshooting development and production problems across multiple environments and operating platforms Understand Architecture Requirements and ensure effective Design, Development, Validation and Support activities Technical and Professional Requirements: Angular 2/4/6/8/14/15 Preferred Skills: Technology->UI & Markup Language->Angular X (2 4 5 6 7 8 9)->Angular 9

Recruit, train, mentor team members to enhance performance Develop & implement strategies to improve operational efficiency Monitor KPIs & ensure goal achievement Ensure compliance with company policies and quality standards Required Candidate profile Experience: 2-3 years of relevant experience team management or operations. Language Proficiency: Must be fluent in Hindi, English Skills: Strong leadership, problem-solving, and communication skills.

Work from Office upto 8 LPA International Voice Process Min 2-3 year of team handling on paper exp required in BPO Rotational Shift 5 Days working Graduate Mandatory Immediate Joiners Mohali Interested candidates contact on 6280939007 HR khushi Required Candidate profile Should be aware about Shrinkage, Attrition , KPI & KRA's Flexible for 24X7 Shifts Good Customer Handling Skills Min 2-3 year of team handling on paper experience required in BPO

Supervisor --> --> Location, Designation --> LocationAhemdabad DesignationSupervisor Experience2 - 8 Years Key Responsibilities: Team Supervision & Leadership: Supervise and manage a team of technicians responsible for the installation, maintenance, and troubleshooting of products. Provide guidance, training, and support to the team on troubleshooting techniques, installation methods, and product updates. Conduct performance evaluations, set goals, and offer constructive feedback to team members. Technical Support & Troubleshooting: Strong understanding of smart technology systems, networking, and troubleshooting techniques. Excellent leadership, communication, and interpersonal skills. Ability to work under pressure and manage multiple priorities. Proficiency in using diagnostic tools, software, and other relevant equipment. Strong problem-solving skills and technical aptitude Feel Free To Contact Us...!!! Submit

Responsibilities: * Manage team performance through coaching & feedback * Conduct quality audits & monitoring * Lead domestic BPO operations with focus on process training & call quality

We are looking for a highly motivated and results-driven Customer Service Executive to join our team in Cuddalore. The ideal candidate should have 0-3 years of experience. Roles and Responsibility Ensure achievement of disbursement targets for retail loan products with minimal delinquency. Identify target areas for prospective business and pre-screen customer segments according to organizational norms. Achieve login and disbursement targets, ensuring high customer satisfaction through proactive understanding of customer needs and cross-selling multiple products. Execute sales promotion activities to build customer interest in the TCFSL brand and develop strong client relationships internally and externally. Ensure vendor empanelment and develop relationships with new vendors, providing training to staff members and vendors to understand market dynamics and competition. Comply with all Audit/RBI regulations. Job Graduate in any discipline. Strong communication and interpersonal skills are essential. Ability to work in a fast-paced environment and meet sales targets. Basic knowledge of financial services and banking is required. Willingness to learn and adapt to new situations and challenges. Ability to provide excellent customer service and ensure customer satisfaction.

Key Responsibilities Minimum 1 year of experience as a Team Leader in voice-based inbound customer support Lead, motivate, coach, and counsel Customer Relations Executives (CREs) to meet KPIs and SLAs Collaborate with internal departments to resolve CRE and customer concerns effectively Enforce compliance with security and data protection standards Drive process improvements to increase operational efficiency Identify problems proactively and recommend effective solutions Maintain team rapport and strong employee engagement Provide structured handholding and support to new CREs for better retention Monitor and coach CREs through call listening and performance feedback Handle customer escalations and ensure prompt resolution Manage shift rosters and minimize shrinkage Ensure adherence to login hours and other KPIs by CREs Escalate process-related issues such as system downtime or connectivity failures Conduct daily briefings to update the team on new product or process changes Ensure quality, accuracy, and turnaround standards are consistently met Demonstrate industry and domain knowledge, customer focus, and strong communication skills Analyze trends and provide early solutions to emerging issues Make quick, informed decisions in response to operational challenges

Candidate should be currently working as a Team Leader on papers in an International Voice process. Work Location - Bangalore / Kolkata / Pune / Mumbai Shift - US Shifts Immediate Joiners OR Max 1 month notice period candidates can apply Required Candidate profile Call HR Swapna @ 7411718707 for more details

Candidate should be currently working as a Team Leader on papers in an International Voice process. Work Location - Pune / Mumbai Shift - US Shifts Immediate Joiners OR Max 1 month notice period candidates can apply Excellent Communication Skills Rotational Shift 5 Days Working Opportunity to work in a fast-paced, international work environment Immediate Joiners/ 1 month notice holders Work from Office Experience working into BPO Domain is a MUST Should have experience in Team Handling- Attrition, Shrinkage, CSAT, SLA Management Overall 3+ years in BPO/ Contact Center Interested can share their resume on ankita2.jobfinder@gmail.com CALL- 8840819455

eClerx is looking to hire an experienced professional with 4-9 years of experience. As part of the Voice process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team. The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. He/she must also possess an understanding of the repair process in Telecom and Cable industry, with an ability to analyse information and evaluate results to choose best solutions and solve problems. Customer Operations Associate Process Manager Responsibilities Prepares performance reports by collecting, analysing, and summarizing data and trends Ensure Critical Performance Metrics are met consistently Lead client/vendor reviews/calibrations Revert to client/vendor queries on routine issues Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely Manage multiple teams Perform audits and quality checks on Team Leads & Floor Supports Provide feedback to the Team Leads & Floor Supports periodically on their performance Ensure cross skilling and periodic process re-verification to ensure resource pool Perform Training Need Identification for teams Perform Bottom Quartile Management Ensure directives from senior leadership are percolated and acted upon Hold periodic meetings, discuss task delegation and review issues Conduct team huddles and meetings to discuss operational updates Build team spirit through group sessions, activities, and projects Focus on retention of staff through career mapping & guiding team members Advocate and follow organizational policies and procedures Adhere to the information security requirements Ensure all client deliverables met within timelines Ensure productivity/quality enhancement and process meet all metrics Remediation of any major incident Manage client MBR/QBR deck, client calls and reviews Minimum Qualifications Overall experience of 4+ years and should be a graduate or post graduate in any specialization eClerx provides critical business operations services to over fifty global Fortune 500 clients, including some of the worlds leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software, and high-tech. Incorporated in 2000, eClerx is one of Indias leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India. eClerx employs 9,500-plus people across its global sites in the US, UK, India, Italy, Germany, Singapore, Thailand. eClerx Customer Operations specializes in providing operational expertise and process excellence throughout the customer journey. We create solutions and services, utilizing a blend of technology and domain knowledge that support our clients’ evolving needs. Our suite of offerings enhances the customer experience by providing digital care support, quality monitoring & insights, advanced analytics, automation, superior technical operations support, and consulting services. We assist companies in developing, implementing, and operating multichannel customer interaction capabilities – transforming everyday touchpoints into a superior customer experience. eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law. Contact -Rupali Devlekar M-7678009271 E-rupali.devlekar.C@eclerx.com

eClerx is looking to hire an experienced professional with 4-9 years of experience. As part of the Voice process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team. The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. He/she must also possess an understanding of the repair process in Telecom and Cable industry, with an ability to analyse information and evaluate results to choose best solutions and solve problems. Customer Operations Associate Process Manager Responsibilities Prepares performance reports by collecting, analysing, and summarizing data and trends Ensure Critical Performance Metrics are met consistently Lead client/vendor reviews/calibrations Revert to client/vendor queries on routine issues Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely Manage multiple teams Perform audits and quality checks on Team Leads & Floor Supports Provide feedback to the Team Leads & Floor Supports periodically on their performance Ensure cross skilling and periodic process re-verification to ensure resource pool Perform Training Need Identification for teams Perform Bottom Quartile Management Ensure directives from senior leadership are percolated and acted upon Hold periodic meetings, discuss task delegation and review issues Conduct team huddles and meetings to discuss operational updates Build team spirit through group sessions, activities, and projects Focus on retention of staff through career mapping & guiding team members Advocate and follow organizational policies and procedures Adhere to the information security requirements Ensure all client deliverables met within timelines Ensure productivity/quality enhancement and process meet all metrics Remediation of any major incident Manage client MBR/QBR deck, client calls and reviews Minimum Qualifications Overall experience of 4+ years and should be a graduate or post graduate in any specialization eClerx provides critical business operations services to over fifty global Fortune 500 clients, including some of the worlds leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software, and high-tech. Incorporated in 2000, eClerx is one of Indias leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India. eClerx employs 9,500-plus people across its global sites in the US, UK, India, Italy, Germany, Singapore, Thailand. eClerx Customer Operations specializes in providing operational expertise and process excellence throughout the customer journey. We create solutions and services, utilizing a blend of technology and domain knowledge that support our clients’ evolving needs. Our suite of offerings enhances the customer experience by providing digital care support, quality monitoring & insights, advanced analytics, automation, superior technical operations support, and consulting services. We assist companies in developing, implementing, and operating multichannel customer interaction capabilities – transforming everyday touchpoints into a superior customer experience. eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law. Contact -Rupali Devlekar M-7678009271 E-rupali.devlekar.C@eclerx.com

All India Football Federation is looking for an experienced and talented Head Coach to manage our Indian National U16 Football Team for SAFF championship The selected candidate will oversee building a competitive and winning team by formulating game plans, designing, and implementing effective training programmes, submitting monthly reports, and managing the teams daily activities Key Deliverables # 1 Create and implement training programs to increase the general fitness, skills, and talents of the team 2 Develop effective game strategy to increase the teams chances of winning 3 Evaluate opposing teams and design strategies to counteract their strengths and flaws 4 Hold team meetings to go over recent games, strategize, and set goals 5 Oversee the daily activities of the team, such as practise schedules, team meetings, and travel preparations 6 Collaborate closely with team physicians and trainers to ensure that payers are physically fit and injury-free 7 Find new players and assess their potential for the team 8 Act as a mentor to players, offering advice and support to assist them in reaching their full potential 9 Collaborate with the administrative employees of the team 10 Must be aware of child safeguarding policies & Best Practices to ensure a safe environment for the players Qualifications Must be a Pro License holder Minimum of 5 years of coaching experience at the national or international level Excellent interpersonal and communication skills Excellent leadership and motivational qualities Sound knowledge of football regulations, strategies, and tactics The ability to lead a team while maintaining team unity The ability to work under pressure and adapt to changing circumstances Willing to work flexi hours, including evenings and weekends Previous experience working with young players and developing their skills Only shortlisted candidates will be called to attend a face-to-face interview at a time & date which will be communicated via email AIFF reserves the right to cancel/reject the vacancy or applications without assigning any reason

All India Football Federation is looking for an experienced and talented Assistant Coach to manage our Indian National U16 Football Team for SAFF championship Selected candidate will assist in developing effective training programs, analyzing opponent teams, and managing the teams daily activities to help create a competitive and winning team Key Deliverables # 1 Assist the head coach in developing and implementing training programs that improve teams overall fitness, skills, and abilities 2 Help analyze opponent teams and devise tactics that counter their strengths and weakness 3 Assist the head coach in conducting team meetings to review previous games, discuss strategies, and set goals 4 Work closely with team physicians and trainers to ensure players are in good physical condition and injuryfree 5 Assist head coach to recruit players and evaluate their potential for the team 6 Provide feedback and support to players to help them improve their skills and reach their full potential 7 Work with the teams administrative staff to ensure compliance with all regulations and guidelines Qualifications Minimum of AFC A License Minimum of Five years of coaching experience at the national or international level Excellent interpersonal and communication skills Excellent leadership and motivational qualities Sound knowledge of football regulations, strategies, and tactics The ability to lead a team while maintaining team unity The ability to work under pressure and adapt to changing circumstances Willing to work flexi hours, including evenings and weekends Previous experience working with young players and developing their skills Only shortlisted candidates will be called to attend a face-to-face interview at a time & date which will be communicated via email AIFF reserves the right to cancel/reject the vacancy or applications without assigning any reason