242 Team Coaching Jobs - Page 2

Greetings from Coronis Ajuba!! We are hiring Experienced Medical Coding Trainers ( Surgery or E/M) We are seeking highly skilled and experienced Medical Coding Trainers with expertise in Surgery or Evaluation & Management (E/M) coding. Experienced Trainers - Medical Coding ( Surgery or E/M) Location : Chennai | Mode : Work from Office Eligibilty Criteria: Looking for Surgery expert (1-6 series) or E/M ( IP or OP) Auditor We are looking for : Minimum 1+ years of experience as Medical Coding Trainer or 5+ years of experience in medical coding with at least 2 years in Auditing. What we offer: Complementary Food, Snacks and Beverages A vibrant work environment at Tidel Park, Chennai Joining Bonus eligible for Surgery Trainers upto 75000 INR ( Conditions apply***) Immediate Joiners Preferred! Send your resume @ mahalakshmi.chandrasekaran@coronishealth.com For Queries Call: 9840337796 for schedules Regards, Mahalakshmi C

Opening for the Team leader, need excellent communication, candidates should know attrition, shrinkage, kpi, kra, Bpo matrix, looking immediate joiner inbound/outbound any process, at least 1 year on paper as Team leader ,Interested apply today.

Experienced Team Leader with 6+ yrs, skilled in PHP (CodeIgniter, Laravel), Node.js, MySQL, MongoDB, and front-end tech. Proven leadership, project management, client communication, and a strong focus on quality, scalability, and timely delivery.

We are looking for Candidates from Call Center Sales (voice) background (Domestics/International) for our Captive Call center for Vashi This Job opportunity is on the Pay role of ICICI LOMBARD GIC PVT LTD General Description of the Job : Responsible in daily Voice operations of the call center supervising the performance of team 1. Drive sales through daily management of a team of 5-10 employees to include Motivating, recognizing and rewarding, coaching, training and problem solving . 2. Assist Team Manager with development, process improvement, analysis and implementation of efficiency or quality initiatives. 3. Monitor Major KPI of Outbound voice Team & performance 4. Provide consistent, balanced and timely performance feedback on CSR performance. 5. Ensuring a positive work environment, continuous learning and a high quality employment experience for the team. 6. Providing leadership and managing all operational standards. 7. Along with fellow Team Leaders, meeting and exceeding all department goals. 8. Applies timely performance management standards and processes 9. Day to day sales/service request management 10. Team leader from Motor/Health/Travel insurance team handling background preferred. Education Requirements/ Skills Any Graduate / MBA (Full Time/ Distance ) Total experience 3+ years Minimum 1- 2 years of experience as a Sales Team Leader in a domestic bpo Strong interpersonal, problem solving, negotiating, verbal & written communication skills Strong computer knowledge and technical skills (Dialer, Excel, Word) Strong People Management Skill Contact: NAMRATA 8591217920 namrata.shinde@ext.icicilombard.com

- Drive team communication - Assign tasks effectively - Organize and track workflow - Monitor performance - Ensure quality standards - Coach and guide team - Foster team culture - Improve processes - Manage time well - Lead by example Required Candidate profile - Strong organizational and communication skills - Proficient in using collaboration tools - Ability to prioritize tasks and work well under pressure - Fluent in Hindi & English (spoken and written)

• KEY RESPONSIBILITIES: 1. Strategy Implementation Maintain service level agreements while resolving customers service request. Identify opportunities for network rehabilitation within the assigned territory. Ensure compliance to quality and process standards defined for org. . Ensure safety standards and protocols are followed within the assigned territory. 2. Installation and Fault Repair Ensure resolution of service request as per defined timeline and service level agreement. Identify and analyse fault cases to minimise repeat or re-open cases. Responsible for Installation & Shifting performance across the job area and to drive defined KPI, whlie ensuring quality of installation & cost for installs Drive reduction in overall open service requests and repeat and reopen orders to meet KPI targets. Drive Serve to Sell through engineers. Manage escalation from internal/external customers related to the product. Coordinate with local cable operators (LCOs) to provide timely support to the customers. Coordinate with cross-functional teams to ensure faster installation and resolution. Understand the Org work app leveraged by the engineers and wiremen. Understand and resolve the challenges and issues faced by local cable operators (LCOs). 3. Reporting Leverage the Org, work platform to monitor the performance of the associates in the service. Prepare documentation and report to showcase the productivity. Conduct audit of the productivity within the target date. 4. Process Optimization Identify ways to fasten the customer installation and fault repair process. Responsible for QOS parameters related to TRAI, Regulatory & statutory compliance for the circle/Cluster Carry out audit within target date and generate report 5. People Management Work closely with the team for seamless execution of the tasks. Coordination with cross functional teams CSD/NOC/O&M to provide faster resolutions 6. Key Interactions

Dear Job Professionals, Hiring | Assistant Manager Operations | E-commerce Voice Process | Bangalore We are currently hiring for the position of Assistant Manager – Operations in Bangalore for a domestic e-commerce voice process with a leading multinational BPO. If you have a strong background in customer service operations, leadership skills, and are ready to take the next step in your BPO career, this role is for you. Job Title: Assistant Manager – Operations Location: Bangalore Industry: BPO – Customer Support (E-commerce Voice) Employment Type: Full-Time, Permanent Work Mode: Work from Office Shift: Rotational shifts, 6 days working Interview Mode: Virtual Relocation Assistance: Not provided About the Company: We are a reputed BPO solutions provider, supporting India’s leading e-commerce platforms. Known for operational excellence and a high-performing work culture, we are expanding in Bangalore and looking for dynamic leaders to join our mission of delivering world-class customer experiences. Role Overview: As an Assistant Manager – Operations, you will be responsible for managing end-to-end voice support functions, leading teams, and ensuring performance excellence in a fast-paced e-commerce environment. Key Responsibilities: Lead and manage voice-based customer support teams Drive daily KPIs and SLAs including AHT, CSAT, FCR, and Quality Supervise TLs, QAs, and agents, ensuring floor compliance and operational effectiveness Monitor team performance, conduct appraisals, and create development plans Manage escalations, client interactions, and cross-functional coordination Optimize processes and implement performance improvement strategies Prepare and present operational reports to leadership and stakeholders Eligibility Criteria: Minimum 5 years of total BPO experience, with at least 2 years in an AM role Must have handled voice-based e-commerce customer service processes Graduate or above in any discipline Excellent communication in both Hindi and English is mandatory Proven ability to lead, coach, and manage large teams Must be flexible with rotational shifts Only immediate joiners or those with less than 15 days’ notice will be considered Candidates from e-commerce BPO background will be strongly preferred Compensation & Benefits: Salary: Up to 8 LPA (based on last drawn CTC and experience; max 30% hike applicable) Additional: Quarterly performance bonus as per company policy Opportunity to grow within a globally recognized e-commerce process How to Apply: Send your updated resume to Homa via WhatsApp at 9696714723 (If unavailable, kindly drop a message mentioning: AM Bangalore – E-commerce Voice ) Stay Updated: Join our WhatsApp Hiring Channel: https://whatsapp.com/channel/0029VaLXmHBEKyZFIm6giY0 #AssistantManagerJobs #BPOCareers #EcommerceSupport #VoiceProcess #BangaloreJobs #LeadershipRoles #SeniorHiring #CustomerSupportJobs #ApplyNow #OperationsManager #TeamHandling #BPOJobs #ShiningStarsITPL #HiringNow

Job Title: Team Leader BPO Location: Bangalore Department: Operations Job Summary: We are seeking a dynamic and experienced Team Leader to oversee and optimize our BPO operations. The ideal candidate will be responsible for managing daily operations, ensuring SLA and KPI targets are consistently met, and maintaining critical metrics such as shrinkage, attrition, and schedule adherence. Key Responsibilities: Manage day-to-day operations across assigned BPO processes (voice, non-voice, and back-office). Ensure adherence to SLAs, KPIs, and quality benchmarks. Lead, mentor, and manage a team of agents to achieve individual and team goals. Monitor and manage key performance metrics including attrition, shrinkage, quality, and schedule adherence. Collaborate with clients to understand business requirements and ensure service delivery expectations are met. Drive continuous improvement initiatives focused on productivity, efficiency, and customer experience. Generate and present operational performance reports to senior management and clients. Ensure strict compliance with company policies, data protection protocols, and industry regulations. Qualifications: Graduate in any discipline. Minimum 5 years of experience in BPO operations with at least 1 year in a Team Leader role Strong grasp of BPO metrics, quality frameworks, and workforce management principles. Excellent leadership, communication, and interpersonal skills. Proficient in MS Office tools and commonly used BPO software. Ability to thrive in a fast-paced and client-focused environment. Preferred Skills: Prior experience managing e-commerce clients. Exposure to Domestic BPO operations. Strong understanding of customer service delivery and escalation handling Job Title: Assistant Manager BPO Location: Bangalore Department: Operations Job Summary We are looking for a dynamic and experienced Assistant Manager BPO to oversee and drive operational excellence across our processes. The ideal candidate will play a key role in managing daily BPO operations, ensuring service delivery meets defined SLA and KPI targets, and leading initiatives to improve overall performance and customer experience. Key Responsibilities Manage daily operations for assigned BPO functions, including voice, non-voice, and back-office processes. Ensure consistent delivery against SLAs, KPIs, and internal quality standards. Lead, coach, and develop a team of agents and team leaders to achieve performance goals. Track and manage operational metrics such as attrition, shrinkage, quality scores, AHT, and schedule adherence. Serve as a point of contact for client interactions; understand expectations and ensure timely delivery. Identify and implement continuous improvement opportunities to enhance process efficiency and service delivery. Analyze trends, prepare reports, and present business insights to senior management and client stakeholders. • Enforce compliance with organizational policies, data privacy, and regulatory requirements. Qualifications Graduate in any discipline. 67 years of experience in BPO operations, with at least 1 year in an Assistant Manager role. Solid understanding of BPO metrics, quality frameworks, and workforce management tools. Strong leadership, problem-solving, and communication skills. Proficient in MS Office (Excel, PowerPoint, Outlook) and operational dashboards. Ability to work under pressure in a fast-paced, client-driven environment. Preferred Skills Experience managing e-commerce clients or similar fast-moving verticals. Prior experience in Domestic BPO operations is an added advantage. Expertise in customer service delivery, escalations, and root cause analysis Startek (Aegis Customer Support Services Pvt. Ltd.) Location: 41, St Johns Rd, Rukmani Colony, Shivaji Nagar, Bangalore, Karnataka

Hiring | Team Lead | Inbound Voice Process | Domestic E-commerce | Bangalore We are hiring experienced Team Leaders for a domestic voice process (e-commerce) with a multinational BPO in Bangalore . This is a great opportunity for professionals passionate about operations, people management, and customer satisfaction. Job Title: Team Lead Customer Support (Inbound Voice) Location: Bangalore Industry: BPO – E-commerce Voice Process Employment Type: Full-Time | Work from Office Key Responsibilities: Lead and manage a team of customer service representatives handling inbound calls Ensure smooth floor operations and adherence to SLAs, AHT, and CSAT targets Handle escalations and resolve customer issues effectively Monitor shrinkage, attrition, roster adherence, and daily reporting Drive continuous improvements in team performance through coaching and feedback Collaborate with cross-functional departments for seamless workflow Conduct regular team huddles, reviews, and performance tracking Eligibility Criteria: Graduate in any stream (mandatory) Minimum 4 years of overall BPO experience At least 1 year of on-paper team leading/people management experience in BPO operations Excellent communication in English and Hindi Strong leadership and analytical skills Should be comfortable with 24/7 rotational shifts (Day shifts for females) Immediate joiners preferred Salary & Benefits: Salary: Up to 5.5 LPA (based on current package and experience) 6 days working, rotational week offs No cab facility provided How to Apply: Interested candidates can share their updated resume on WhatsApp at 9696714723 (Homa) . If the call goes unanswered, kindly drop a message mentioning the role. Stay Updated: Follow our WhatsApp hiring channel for future openings: https://whatsapp.com/channel/0029VaLXmHBEKyZFIm6giY0 #Hiring #TeamLeader #BangaloreJobs #VoiceProcess #EcommerceSupport #DomesticBPO #OperationsLeadership #TeamHandling #CustomerServiceJobs #ImmediateJoiners #CareerOpportunity #ShiningStarsITPL #ApplyNow

Title of the Position: Customer Service Team Lead Designation: Specialist / Team Lead Work Location: Mysore (Work from Office)

Immediate Requirement Team Lead (Supervisor) International Inbound Voice US Shift Exp:5Yr+ (2yrs On paper exp as TL) Salary: 75k Location: Bangalore Interested Candidate Please drop CV to gayathri.srinivasan@geniehr.com or ping me on 7339094334

• 3-4 years of experience in corporate sales for Bangalore region • Team leading experience • The role involves acquiring new Clients (mid-sized corporate companies). It would also involve managing the existing Client portfolios. • Being a Sales Profile, this job involves travelling in the allocated area for Client Meetings, Bank Meetings etc. • Direct cold call in Industrial area in respective location • Bank Branch Visit for collecting fresh data. Scheduling meeting with the prospective clients and promoting Crisil and benefits of credit ratings. • Following up with the clients post client acquisition for payment and feedback on the ratings. • Getting feedback from the customers and sharing with the analytical team. • Collection of surveillance fees for the rating process. Collect Mandates for enhanced debt facilities from existing clients. • Banker meetings/presentations to be organized in the area/city for the respective bank branches to update them on the Bank loan ratings products and the processes. • Financial sector/corporate banking experience is an added advantage. Payroll: Quess Corp - (3rd Party payroll) Roles and Responsibilities Looking for a candidate with 3-4 yrs of experience in corporate sales with team handling experience for benguluru region.

Experience: 4-7 Years Location: Chennai - Perungulathur( Night Shift) and Hyderabad (Day shift and Only Male candidate) Responsibilities: Employee Relations HR Orientation, Day 1 new joinee experience, documentation & Transaction Issues Floor connects Organize Meetings Counseling, Grievance Handling Employee Engagement Employee Engagement Initiatives Prepare Engagement Calendar Coordinate in identifying nominations for R&R Coordinate for team outings & Lunch, anniversaries Regular Townhalls with leaderships Should have stakeholder management with Attrition control and Retention He should know Hindi and only Background from IT/ITES company

Technical support Team leader 4B Role Designation Technical Team Leader Position Summary Manage a team of technical executives in service desk operations. Main objective of the role will be to supervise the day-to-day delivery and performance of the team. The role will also require the individual to motivate, mentor, coach and groom the team. Ensure process & KM compliance along with meeting client and internal commitments. Own all customer escalations and complaints. Required skill set General knowledge & skills: Knowledge of Microsoft windows queries.• Experience in managing teams• Able to coach, mentor, motivate and interact with people• Excellent verbal and written communications • Strong decision making and analytical ability • Demonstrate patience, passion for problem solving, ability to use knowledge bases, tools Technical skills Min.5 yrs. experience in working in Service Desk/ Microsoft windows Advance knowledge of T/S OS (Windows XP-10), Browsers, MS Office suite• Intermediate knowledge of Registry Fix, Patch upgrades, Virus T/S, Security, Encryptions Job duties and responsibilities Effectively manage teams including tasks such as resource planning, career planning, performance management, attrition management etc.• Coach and help develop team members; help bridge knowledge gaps and overcome skill and will issues• Handle User/customer escalations and formulate actions to resolve any concerns and ownership till resolution• Regularly formulate and execute internal and external governance• Effectively handle client escalations and formulate actions to resolve any concerns• Work with the operations managers to obtain necessary resources like training and support for the teams requirements• Conduct quality assessment of agents’ performance and formulate trends for performance improvement of agents & teams• Ensure that the team members have the necessary knowledge and training to effectively deliver on their targets• Familiarize the team with the latest process update and changes, team and individual targets Education and other requirement Minimum experience of 2-3 years with relevant experience in windows• Any Graduate• A minimum of 1- 1.5 year in the role of a Team lead.• Willingness to work in rotational shifts Ability to work in a fast-paced environment. call Aditi@7795311459 call kavya@7849020010

The ideal candidate will be responsible for client relationship building and nurturing, project management, team coaching, and project budgeting. Your strategic thinking and leadership skills will help you succeed in this role. Responsibilities: - Support and provide feedback for team members - Establish and nurture strong relationships with clients - Manage all active projects end-to-end Qualifications: - Bachelor's Degree or equivalent experience - 4 - 6 years" of work-related experience - Strong written and verbal skills,

Are you passionate about bringing systems to life Are you skilled at problem-solving and finding solutions Do you have a keen interest in leading people to enhance digital client on-boarding processes using technology and driving revenue, profitability, and NPS for the firm As a Java Engineer, your primary responsibilities will include designing, developing, implementing, and managing technology platforms in the client onboarding/lifecycle management areas. You will apply a broad range of full-stack development, security, reliability, and integration technologies on the Azure platform to ensure the delivery of a robust and scalable platform. Additionally, you will integrate with various systems such as advisory workstations, client due-diligence systems, case management systems, data/document management, and workflow management to provide a seamless experience for both clients and advisors. Managing the platform's technical roadmap to incorporate modern capabilities for delivering business value will also be a key aspect of your role. In terms of technology leadership and relationship management, you will be responsible for developing and fostering partnerships with cross-functional teams, including banking and wealth management businesses, risk/regulatory/compliance, records management, cloud infrastructure, security, and architecture office to ensure the platform meets the firm's requirements. You will be part of the Client Data and Onboarding Team in India, serving as an engineering leader. This team is responsible for Wealth Management Americas" client-facing technology applications. Collaboration with teams in the US and India will be essential, and you will play a crucial role in ensuring the adoption of scalable development methodologies across multiple teams. Your involvement in strategy discussions with business and technology architects will contribute to the team's success. The team's culture emphasizes innovation, partnership, transparency, and a shared passion for the future. UBS is committed to fostering diversity, equity, and inclusion as it believes that diversity strengthens the business and adds value to its clients. To excel in this role, you should possess: - Hands-on expertise in designing, developing, and delivering large, scalable, and distributed systems - Experience in Java/J2EE, Kafka, REST APIs, microservices, and event-driven architecture - Working knowledge of application frameworks such as Spring Boot & Micronaut - Good understanding of cloud technologies, especially Docker, Kubernetes, and other cloud-native services in Microsoft Azure - Knowledge in React JS/Node JS, SQL, data analysis skills, and experience in NoSQL databases like CosmosDB or MongoDB - Proficiency in UNIX/Linux environments and scripting skills, including scheduling/automation tools like AutoSys or TWS - Excellent communication skills, teamwork, and the ability to lead a team across geographies - Familiarity with Agile development processes and tools, analytical problem-solving skills, and debugging capabilities - Good at team coaching/management and tuned to the finance industry and service provider culture UBS is the world's largest and only truly global wealth manager, operating through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management, and the Investment Bank. With a presence in more than 50 countries, UBS stands out for its global reach and expertise. If you are enthusiastic about joining a diverse team where collaboration is key and where your skills and background are valued, UBS offers a supportive environment with opportunities for growth, new challenges, and flexible working options whenever possible. The inclusive culture at UBS encourages employees to bring out their best at every stage of their career journey. If you require reasonable accommodations throughout the recruitment process due to disability, feel free to reach out to us. UBS is an Equal Opportunity Employer that respects and empowers each individual, supporting diverse cultures, perspectives, skills, and experiences within its workforce.,

Hi Job Seekers We have an opportunity for the role of Assistant Manager Role in Lucknow for domestic Voice Process. Job Title: Assistant Manager Operations (E-commerce Voice Process) Location: Lucknow, Uttar Pradesh Industry: BPO / Customer Service (E-commerce Voice Support) Work Mode: Work from Office (Relocation assistance not provided) Employment Type: Full-Time, Permanent Open for PAN India Candidates willing to relocate to Lucknow About the Company We are a leading BPO partner for India’s top-tier e-commerce platforms. Known for operational excellence and customer-centric solutions, we deliver high-quality voice support across the country. To strengthen our growing team in Lucknow, we are looking for an experienced and dynamic Assistant Manager – Operations with a proven track record in managing large teams in the BPO and e-commerce voice process domain . Role Overview As an Assistant Manager – Operations , you will be responsible for driving team performance, enhancing operational workflows, and delivering excellent customer service across voice-based processes. You will be the bridge between leadership and the support floor, focusing on KPIs, compliance, team morale, and escalation management. Key Responsibilities Lead and manage voice-based customer service operations for an e-commerce process Drive SLA compliance across AHT, CSAT, FCR, and Quality metrics Manage a team of TLs, QAs, and CSRs to ensure consistent performance Conduct team reviews, performance appraisals, and development planning Manage shift schedules, rosters, and real-time floor operations Handle client communication and escalations effectively Identify operational gaps and implement continuous improvement initiatives Work closely with cross-functional departments (HR, QA, Training, WFM) Generate and share detailed reports with stakeholders and senior leadership Eligibility Criteria Minimum 5 years of experience in the BPO industry , specifically in customer service At least 2 years of relevant experience in an Assistant Manager role or similar capacity Must have handled voice-based e-commerce customer support processes Graduation in any stream is mandatory Excellent English communication, team leadership, and analytical skills Willingness to work in rotational shifts (6 days working) Immediate joiners or candidates with a notice period of less than 15 days preferred Compensation Annual Salary: Up to 5.5 LPA (based on current CTC and relevant experience) Quarterly Performance Bonus as per company policy Opportunity to work with one of India’s fastest-growing e-commerce support partners Interview Mode: Virtual Relocation: Candidates from PAN India are welcome (no WFH option) How to Apply Interested and eligible candidates can share their updated resume on WhatsApp with Homa at 9696714723 (If unavailable, kindly leave a message with the subject line: AM Lucknow – E-commerce Voice .) Stay Updated on More Openings WhatsApp Hiring Channel: https://whatsapp.com/channel/0029VaLXmHBEKyZFIm6giY0 #AssistantManagerJobs #BPOJobs #EcommerceSupport #VoiceProcess #LucknowHiring #CustomerServiceCareers #AMHiring #SeniorOperations #TeamHandling #PanIndiaHiring #ApplyNow #NaukriHiring #LeadershipRole #OperationsManager #VoiceSupportJobs

Dear Job Aspirants, Greetings from Global Healthcare Billing Partners Pvt. Ltd.! We are currently hiring for RCM Trainer with minimum 2Years of experience into Medical Billing!!!. Position :RCM Trainer Location: Vepery Salary : Best in industry Work Mode: WFO Qualification: Any Degree Requirements: 2 to 6 years of experience as revenue cycle management [RCM] trainer with excellent communication and presentation skills to convey complex RCM topic clearly Should develop and deliver effective training programs and evaluate trainees progress and provide periodical feedback Possess excellent organizational skills to manage training schedules Should have the ability to create training materials based on training needs. Interested candidate contact or share your updated resume to 8925808597 [Whatsapp] Regards, Kayal 8925808597

Work from Office upto 8 LPA International Voice Process Min 2-3 year of team handling on paper exp required in BPO Rotational Shift 5 Days working Graduate Mandatory Immediate Joiners Mohali Interested candidates contact on 9815111359 Baljit Required Candidate profile Should be aware about Shrinkage, Attrition , KPI & KRA's Flexible for 24X7 Shifts Good Customer Handling Skills Min 2-3 year of team handling on paper experience required in BPO

NKP Pharma is looking for EXECUTIVE (FAT - DOCUMENTATION) to join our dynamic team and embark on a rewarding career journey Prepare and maintain accurate and detailed documents and records. Ensure compliance with documentation standards and regulations. Collaborate with cross-functional teams on documentation projects. Review and edit documents for accuracy and clarity. Organize and manage document storage and retrieval systems. Provide training and support on documentation practices.

Role & responsibilities Lead a team of 15-20 analysts, drive SLA/KPI adherence, and support delivery excellence • Serve as client-facing SPOC and manage updates, requests, and escalations • Monitor performance, conduct regular coaching, and implement feedback mechanisms • Ensure compliance, risk management, and process improvement initiatives • Maintain real-time communication with clients, internal teams, and stakeholders . Preferred candidate profile People management and delivery ownership • Client and stakeholder communication • SLA/KPI tracking and escalation handling • MS Excel & PowerPoint proficiency • Coaching and performance monitoring 2-4 years of experience in people management or leadership roles within the BPO industry.(on paper) NOTE - Candidate should be comfortable in Night shift , One way Cab service will be provided.

CEC Team Leader - Inbound - Credit Cards Department Customer Experience Center Location Thane/Noida/Bangalore Reporting Relationship CEC Team Manager- Inbound Position Grade Manager Job Role Responsible for managing a team of 15-18 officers handling inbound calls in Credit Cards Manage Team to deliver on Quality, Call productivity, Sales, and Shrinkage as per the defined benchmarks Manage Floor to monitor discipline on floor, resolve officers queries to assist customers, raise issues to respective dept. for resolution, update officers on process/product updates, workstation availability, shrinkage, etc. Manage escalated customer calls (complaints) with end-to-end resolution Graduate Minimum 5 to 6 years of relevant experience in servicing of financial products and at least one year in managing a team Excellent communication skills Verbal & Written Flexible to work 24/7 (For Females7AM till 8PM) including Sunday/holidays Leadership skills including team motivation, make team adaptable to changes, deliver overall SOPs, etc Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers

Leads a team of CCTV technicians to install, maintain, and monitor surveillance systems. Ensures high security standards and compliance with regulations.

NRA RM Fluent communication in English. Minimum one year experience in banking. Comfortable to work in rotational shifts . Should be doing sales in current role. Freshers willing to do sales with fluent communication in English are welcome. Create a world class NR liability for Kotak Mahindra Bank to take care of the funding requirements of the Kotak Mahindra Bank TL NRA Responsible for building and acquiring the NR business portfolio in their respective location. Responsible for managing team of RM and Acquisition manager and service officer Meeting monthly acquisition target for liability sales for the respective branches. Handling NR clients for service needs in India. Updating and maintaining a comprehensive database. Creating and maintaining hype and enthusiasm among all branch employees to generate and convert customer/referral leads.

GradeM2/M3 RoleHO Product Team - TPP Ensure timely & accurate reporting of all business and product MIS Collecting information from different stakeholders, preparation of MIS on transactions and performing reconciliation activities Designing dashboards depicting business insights to management Analyzing and highlighting various trends, anomalies and issues observed in different processes Implementing systems that promote automation and reduce manual activities for both reporting and operational activities Handling ad-hoc MIS requests from Business / CS team Preparation of analytical presentations and slide shows for reviews Suggest process improvements & system enhancements Periodic process changes to be incorporated in the SOP Co-ordination with various teams to streamline reports Adherence to Information Security norms & quality process norms To be aware of and comply with any updates about the process Streamlining and ensuring uniformity of logic across various products and processes Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance Job Requirements: Graduate with a decent English communication Proficiency in MS Excel, advanced formulas and functions Experience in reporting, MIS and data analysis handling big data, using pivot tables and crunching numbers Proficiency in other MS office applications Word and PowerPoint Knowledge of Power BI , Power Query, Python, VBA, SQL or other analytics tools and languages, will be an added advantage Education and experience required for this role is Graduate with 3-5 years of work experience; a Management Degree will be added advantage. Candidate should have a pleasing personality and should be presentable Should be dedicated and display integrity Willingness to learn with an attitude of continuous improvement