3.0 - 7.0 years

4 - 8 Lacs

Kolkata

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The Sr. SME, Operations provides floor support, learning sessions, coaching & feedback to agents (Subject Matter Expert). Essential Functions/Core Responsibilities Provide floor support, learning sessions, coaching & feedback to agents (Subject Matter Expert). Assists in driving metrics of the team Monitor closure of service levels regularly. Ensure prompt escalations to Team Captain. Supervise team in the absence of the Team Captain. Monitor performance and quality scores of team. Take production calls as well as escalated calls. Career Framework Role Works autonomously within established procedures and practices; seeks guidance in the more complex aspects of the process (extensive latitude...

Posted 4 months ago

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Team Captain - Manufacturing Jaivel Aerospace

8.0 - 13.0 years

10 - 11 Lacs

Ahmedabad

Work from Office

We are looking for a Team Captain - Manufacturing (Machining, Fabrication & Inspection), who thrives in a high performance and fast paced technical environment. As an important member of the Manufacturing (Machining, Fabrication & Inspection) function leadership team, you will be responsible for leading a team of 3 to 5 members to deliver function objectives and project goals. What you'll deliver: Implement plan in your team to ensure on time delivery, within budget Evaluate teams work progress against the plan and make required course corrections Lead your team through different work shifts to achieve customer delivery schedules Machining Strategy & selection of cutting tools for complex & ...

Posted 4 months ago

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