Lead Application Support Analyst – ₹30,00,000 - ₹36,00,000 INR | Remote in India | Long-Term Role Are you a hands-on leader with a knack for troubleshooting and mentoring? We're seeking a Lead Application Support Analyst to take charge of our support operations, ensuring performance, uptime, and outstanding service across high-impact client-facing platforms. In this role, you’ll lead and grow a team of analysts, manage complex escalations, and collaborate closely with cross-functional teams to resolve technical issues and continuously optimize support processes. This is an exciting opportunity to combine leadership, technical depth, and customer focus in a fast-moving environment. What You’ll Do Lead and mentor a team of Application Support Analysts, promoting best practices and continuous development. Own the resolution of complex technical issues—acting as the final point of escalation. Monitor production systems and coordinate incident response to minimize downtime and impact. Manage ticket triage and ensure prompt responses across internal and external stakeholder needs. Partner with Engineering and QA to drive resolution of bugs, performance lags, and feature gaps. Document fixes, maintain post-mortem reports, and update knowledge bases/runbooks. Participate in an on-call rotation to support 24/7 system coverage. Propose and lead improvements in observability, tooling, and incident management workflows. What You Bring 5+ years of application support or technical operations experience, with at least 1–2 years in a lead capacity in the travel industry. Experience with Booking Management tools. Expertise in web-based platforms, backend systems, APIs, and troubleshooting methodologies. Strong command of SQL for data investigation and reporting. Experience with tools like AWS, Datadog/New Relic, Jira, and Zendesk. Excellent communication skills with an ability to bridge technical and business perspectives. Proven track record of managing incident response and building trust across teams. Bonus Points For Background in SaaS, e-commerce, or travel-tech environments. Familiarity with CI/CD pipelines and source control (e.g., Git). Experience scripting in Python, Bash, or similar. ITIL or similar service management certifications. Compensation & Details Salary: ₹30,00,000 - ₹36,00,000 INR annuallyLocation: Remote in IndiaLength of Assignment: IndefiniteSchedule: On-call support rotation included Join a team where your technical leadership directly impacts customer success, system stability, and service excellence. TCWGlobal is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation.

Lead QA Engineer – ₹25,00,000 - ₹30,00,000 INR | Remote-First (India-Based) | Full-Time Join a forward-thinking tech company committed to delivering high-quality digital experiences across global markets. We're looking for a Lead QA Engineer to play a pivotal role in ensuring the quality and performance of web applications that reach millions of users. As part of our collaborative Engineering team, you'll contribute to the development and execution of robust QA strategies, work with cross-functional teams, and help optimize system performance through automation, regression testing, and functional testing across browsers and devices. What You’ll Do Lead API, Functional, System, and GUI testing for enterprise web applications. Define and implement comprehensive QA strategies with a focus on accessibility and cross-browser testing. Develop and maintain scalable regression test suites and automation frameworks. Collaborate with developers and product managers to ensure user-centric quality across the release lifecycle. Maintain testing documentation using tools like TestLink, QATraq, TargetProcess, or XStudio. Provide actionable insights through defect metrics, test coverage reports, and continuous QA improvements. Troubleshoot, identify root causes, and ensure timely resolution of defects. What We’re Looking For 8+ years of experience in QA for high-volume web or enterprise applications in the travel industry. Experience with Booking Management tools. Hands-on experience with Web UI, Integration, and System Testing. Proficiency in SQL, HTML, CSS, JavaScript, and HTTP protocols. Working knowledge of Java and related technologies (Spring, JSP, MVC). Strong experience with test automation tools such as Selenium and frameworks like JUnit, TestNG. Familiarity with bug tracking and CI/CD tools (e.g., JIRA, Jenkins, Git, SVN). Solid scripting experience (Shell or similar) and debugging tools (e.g., Firebug, Charles Proxy). Prior experience with performance or load testing and accessibility testing is a big plus. Bachelor’s degree in Computer Science, Information Systems, or related field required. Why Join Us? Competitive compensation: ₹25,00,000 - ₹30,00,000 INR annuallyFlexible remote work modelOpportunity to work on global-facing, high-impact projectsSupportive and growth-oriented engineering culture If you’re passionate about delivering reliable and innovative user experiences and thrive in fast-paced environments, we’d love to meet you. Apply now to help shape the future of quality engineering. TCWGlobal is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation.

Field Marketing Senior Specialist Location: Singapore (Remote) Length of Contract: 12 Months Payrate: $11,250 SGD/Month Travel: 40% Our Leading Communications Tech Client is hiring a Field Marketing Sr. Specialist as they are on their journey to becoming a global company as they currently employ thousands of amazing people worldwide. They are looking for more builders, creators, and visionaries to help fuel their growth momentum. About The Role They are looking for a results-driven field marketing rockstar for Asia. This position is ideal for a creative self starter who is a strategic planner and stellar executor that can thrive in a very fast paced environment. As a close partner to Sales, this person would have in-depth understanding of the B2B buying journey across Asia, including India and SEA, and is adept in driving lead generation, account based marketing and go-to-market campaigns to impact the presale and post sale customer journey. This role presents an excellent opportunity for a talented, demand-gen marketer to make a significant impact. Responsibilities BE A BUILDER: Identify, plan and execute superbly new ideas to drive towards our goals and improve outcomes BE AN OWNER: Take ownership to lead or assist in marketing programs, regional initiatives and anything under your charge BE BOLD: Unafraid to try something new and take calculated risks WRITE IT DOWN: Plan meticulously, putting it down in writing to collaborate with stakeholders EMPOWER OTHERS: Interact extensively across all functional teams within Twilio in the Asia Pacific region and Globally. NO SHENANIGANS: Always honest, earnest and acting in a direct and transparent way. Daily Duties Lead overall Field Marketing across Asia and India, including Hong Kong, Philippines, Thailand, and Singapore. Field Marketing includes offline and online activities that are localised and tailored to drive results from the above key markets. Collaborate with APJ Campaign and Digital teams to deliver integrated marketing campaigns. Ensure field activities that drive middle to bottom of funnel results are aligned with APJ regional top of funnel activities. Familiar with delivering B2B campaigns through the following marketing channels, including email, social media, paid media (e.g. display ads, search marketing), paid advertorial (sponsored editorial on business related media outlets) Experience in working closely with sales, understanding their priorities, driving lead and pipeline to achieve Asia’s marketing attribution target. Work with partner sales teams across APJ to drive co-marketing activities. Capable of independently writing specific project planning and execution plans, developing quotations and work reports; Capable of supervising project execution; able to manage stakeholders from APJ Twilio team. Requirements Results-oriented, creative self-starter who has about 5+ years of B2B Marketing experience in a field marketing. Demand generation experience is a bonus. Prior experience that required working closely with Sales to deliver offline events and online campaigns to drive lead generation and brand awareness. Proficient in written and spoken English. Have experience in creating and delivering APAC regional digital content and webinars that target audiences in India, Hong Kong, Philippines, Thailand, and Singapore. This includes creating white-paper, ebooks, sponsored webinars with media partners, standalone web portal to drive brand awareness and account qualification. Ability to collate and present campaign results, learnings and wins. Experience using Business Intelligence tools like Tableau and Looker. Experience using CRM tools like Salesforce to campaign results and opportunity progression. Strong oral communication skills in business English, able to communicate in English for daily communication, meetings, and more Able to plan and execute in-person events which include managing agencies to drive event registration, develop content, manage event venue and F&B logistics, post-event follow up including lead management. Effective in multi-tasking and willing to roll up your sleeves, and regularly work outside of your comfort zone. Proven ability to work cross-functionally between APJ Marketing, Sales, Business development and Engineering teams. Good to have past experience delivering Account Based Marketing campaigns. High attention to detail, ability to manage multiple competing priorities and deadlines Location This is a remote role, based in Singapore Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 40% travel is anticipated to help you connect in-person in a meaningful way. TCWGlobal is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation. Show more Show less

Lead Application Support Analyst – ₹30,00,000 - ₹36,00,000 INR | Remote in India | Long-Term Role Are you a hands-on leader with a knack for troubleshooting and mentoring? We're seeking a Lead Application Support Analyst to take charge of our support operations, ensuring performance, uptime, and outstanding service across high-impact client-facing platforms. In this role, you’ll lead and grow a team of analysts, manage complex escalations, and collaborate closely with cross-functional teams to resolve technical issues and continuously optimize support processes. This is an exciting opportunity to combine leadership, technical depth, and customer focus in a fast-moving environment. What You’ll Do Lead and mentor a team of Application Support Analysts, promoting best practices and continuous development. Own the resolution of complex technical issues—acting as the final point of escalation. Monitor production systems and coordinate incident response to minimize downtime and impact. Manage ticket triage and ensure prompt responses across internal and external stakeholder needs. Partner with Engineering and QA to drive resolution of bugs, performance lags, and feature gaps. Document fixes, maintain post-mortem reports, and update knowledge bases/runbooks. Participate in an on-call rotation to support 24/7 system coverage. Propose and lead improvements in observability, tooling, and incident management workflows. What You Bring 5+ years of application support or technical operations experience, with at least 1–2 years in a lead capacity in the travel industry. Experience with Booking Management tools. Expertise in web-based platforms, backend systems, APIs, and troubleshooting methodologies. Strong command of SQL for data investigation and reporting. Experience with tools like AWS, Datadog/New Relic, Jira, and Zendesk. Excellent communication skills with an ability to bridge technical and business perspectives. Proven track record of managing incident response and building trust across teams. Bonus Points For Background in SaaS, e-commerce, or travel-tech environments. Familiarity with CI/CD pipelines and source control (e.g., Git). Experience scripting in Python, Bash, or similar. ITIL or similar service management certifications. Compensation & Details Salary: ₹30,00,000 - ₹36,00,000 INR annually Location: Remote in India Length of Assignment: Indefinite Schedule: On-call support rotation included Join a team where your technical leadership directly impacts customer success, system stability, and service excellence. TCWGlobal is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation. Show more Show less

Lead QA Engineer – ₹25,00,000 - ₹30,00,000 INR | Remote-First (India-Based) | Full-Time Join a forward-thinking tech company committed to delivering high-quality digital experiences across global markets. We're looking for a Lead QA Engineer to play a pivotal role in ensuring the quality and performance of web applications that reach millions of users. As part of our collaborative Engineering team, you'll contribute to the development and execution of robust QA strategies, work with cross-functional teams, and help optimize system performance through automation, regression testing, and functional testing across browsers and devices. What You’ll Do Lead API, Functional, System, and GUI testing for enterprise web applications. Define and implement comprehensive QA strategies with a focus on accessibility and cross-browser testing. Develop and maintain scalable regression test suites and automation frameworks. Collaborate with developers and product managers to ensure user-centric quality across the release lifecycle. Maintain testing documentation using tools like TestLink, QATraq, TargetProcess, or XStudio. Provide actionable insights through defect metrics, test coverage reports, and continuous QA improvements. Troubleshoot, identify root causes, and ensure timely resolution of defects. What We’re Looking For 8+ years of experience in QA for high-volume web or enterprise applications in the travel industry. Experience with Booking Management tools. Hands-on experience with Web UI, Integration, and System Testing. Proficiency in SQL, HTML, CSS, JavaScript, and HTTP protocols. Working knowledge of Java and related technologies (Spring, JSP, MVC). Strong experience with test automation tools such as Selenium and frameworks like JUnit, TestNG. Familiarity with bug tracking and CI/CD tools (e.g., JIRA, Jenkins, Git, SVN). Solid scripting experience (Shell or similar) and debugging tools (e.g., Firebug, Charles Proxy). Prior experience with performance or load testing and accessibility testing is a big plus. Bachelor’s degree in Computer Science, Information Systems, or related field required. Why Join Us? Competitive compensation: ₹25,00,000 - ₹30,00,000 INR annually Flexible remote work model Opportunity to work on global-facing, high-impact projects Supportive and growth-oriented engineering culture If you’re passionate about delivering reliable and innovative user experiences and thrive in fast-paced environments, we’d love to meet you. Apply now to help shape the future of quality engineering. TCWGlobal is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation. Show more Show less

Software Engineer - Mid-level and Sr level (Remote) Delhi, India (Remote) INR 150,000 - 208,000 per month for mid-level INR 208,000 - 250,000 per month for Sr level 12 months contract (Excellent potential for permanent/long term) Full- time: M-F 9am-5pm India time zone ****MUST Have the below**** Experience developing scalable, distributed applications Experience building cloud-native software (AWS) Must have experience in Java Script framework. Must have high proficiency in Java 11 Experience with Java, Java Spring, SpringMVC, Spring Boot, JQuery, Ember (or similar front-end framework, and REST-ful services) Experience with unit/integration testing Role Overview: Develop and support multiple applications in the field of travel, loyalty, and activities. This position creates and develops solutions to add to our existing platform while integrating with various other software systems, databases, and other tools including Java, Spring, Tomcat, HTML/CSS, and many more. Key Responsibilities: Work with team members to build new functionality for the travel industry Write and maintain sustainable and efficient code that can be used in scalable architectures Build prototypes quickly and turn those ideas into sustainable, scalable applications Take ownership of the design and delivery and participate in all phases of the software development process Partner with key stakeholders to enhance and support existing applications Work in a lean/agile development environment with remote teams Required Qualifications: 5-10 years of experience developing scalable, distributed applications 3+ yrs experience building cloud-native software (AWS) Must have experience in Java Script framework. Must have high proficiency in Java 11 Experience with Java, Java Spring, SpringMVC, Spring Boot, JQuery, Ember (or similar front-end framework, and REST-ful services) Experience in Spring Framework (Boot, MVC) Experience in Tomcat Must have experience in JS framework and not plain JavaScript Experience with unit/integration testing Must have experience to design, build, and scale cloud-native Java applications Experience in Spring Boot and what are its advantages Experience in foundational web tech (JQuery, HTML, CSS). Proven debugging, optimization, and problem-solving abilities. Excellent communication and collaboration skills, especially in agile/remote settings. Passion for building high-quality software. Bonus: travel technology industry: TNH-Travel & Hospitality, Airline, or travel agency Preferred Qualifications: Experience with microservices architecture. Familiarity with containerization (Docker/Kubernetes) and CI/CD pipelines. Experience with messaging systems (Kafka, RabbitMQ) or NoSQL databases. Show more Show less