3742 Tcp Jobs - Page 30

This role involves the development and application of engineering practice and knowledge in the following technologies: Standards and protocols, application software and embedded software for wireless and satellite networks, fixed networks and enterprise networks; connected devices (IOT and device engineering), connected applications (5G/ edge, B2X apps); and Telco Cloud, Automation and Edge Compute platforms. This role also involves the integration of network systems and their operations, related to the above technologies. Job Description - Grade Specific Focus on Connectivity and Network Engineering. Develops competency in own area of expertise. Shares expertise and provides guidance and support to others. Interprets clients needs. Completes own role independently or with minimum supervision. Identifies problems and relevant issues in straight forward situations and generates solutions. Contributes in teamwork and interacts with customers.

First-rate interpersonal phone skills, etiquette and work ethic. * Ability to work under pressure with calmness and composure. * Strong problem-solving and trouble-shooting skills using operational and diagnostic procedures, strong attention to detail, and be able to keep organized notes. * Three (3) to Five (5) years of experience in a previous technical support role. * Prior knowledge or experience on Dell - Compellent product is an added advantage * Networking Troubleshooting Knowledge * Basic Virtualization Knowledge * Storage Networking Knowledge (optional) * Knowledge in Fibre Channel, iSCSI, RAID, Block/File level management and Disaster recovery would be highly beneficial Job Description - Grade Specific Focus on Industrial Operations Engineering. Develops competency in own area of expertise. Shares expertise and provides guidance and support to others. Interprets clients needs. Completes own role independently or with minimum supervision. Identifies problems and relevant issues in straight forward situations and generates solutions. Contributes in teamwork and interacts with customers.

Primary Skills: Microsoft 365 (O365): Exchange Online SMTP/SMTP Relay: Key Responsibilities: Administer and support Microsoft 365 services , including Exchange Online , MS Teams , SharePoint Online , and OneDrive . Manage and maintain Exchange Online mail flow, mailbox policies, retention policies, and hybrid configurations. Configure and troubleshoot SMTP/SMTP Relay services for internal and external email delivery. Administer Active Directory (on-premises and Azure AD), including user provisioning, group policies, and synchronization. Monitor and support Microsoft Teams for collaboration, meetings, and telephony integration. Implement and maintain security best practices, including MFA, conditional access, and data loss prevention (DLP). Perform regular system health checks, patching, and updates. Provide Tier 2/3 support for messaging and collaboration-related incidents and service requests. Collaborate with security and compliance teams to ensure regulatory and policy adherence. Document procedures, configurations, and troubleshooting steps. Job Description - Grade Specific Runs daily routine checks of experience, captures and alerts on changes. Performs research and base analysis of changes, making recommendations for correction/improvement Skills (competencies)

Zabbix + Python: Proficiency in Zabbix tool which includes Create and configure hosts, host groups, templates, items, triggers, and actions within Zabbix to monitor various devices and servers. Install and configure Zabbix agent & Proxy on VMs. Understanding of networking concepts and protocols (TCP, UDP, IP, ICMP, DNS, SNMP v2/v3, etc.). for integrations Knowledge on SNMP MIB files and OIDs Good knowledge on Zabbix API methods and Zabbix backend DB schema. Good troubleshooting and analytical skills. Proficiency in Python/ Shell scripting to create utilities based out of Zabbix DB or API calls. Good Knowledge on database technologies such as MySQL & Maria DB. Linux OS knowledge and cronjob scheduling. Domain knowledge on Network and Infra devices Experience in API based monitoring. Primary Skills Perl/Shell Scripting Familiarity with other monitoring and logging tools like Grafana, Prometheus etc. Good understanding of Containerized Architecture like Docker, Kubernetes, OpenShift etc.

First-rate interpersonal phone skills, etiquette and work ethic. * Ability to work under pressure with calmness and composure. * Strong problem-solving and trouble-shooting skills using operational and diagnostic procedures, strong attention to detail, and be able to keep organized notes. * Three (3) to Five (5) years of experience in a previous technical support role. * Prior knowledge or experience on Dell - Compellent product is an added advantage * Networking Troubleshooting Knowledge * Basic Virtualization Knowledge * Storage Networking Knowledge (optional) * Knowledge in Fibre Channel, iSCSI, RAID, Block/File level management and Disaster recovery would be highly beneficial Job Description - Grade Specific Focus on Industrial Operations Engineering. Develops competency in own area of expertise. Shares expertise and provides guidance and support to others. Interprets clients needs. Completes own role independently or with minimum supervision. Identifies problems and relevant issues in straight forward situations and generates solutions. Contributes in teamwork and interacts with customers.

Configure, manage, and troubleshoot routers, switches, and firewalls (Cisco, Juniper, etc.). Monitor network performance and ensure system availability and reliability. Implement and maintain routing protocols (e.g., OSPF, BGP, EIGRP). Manage VLANs, STP, trunking, and other Layer 2 technologies. Perform regular network maintenance and upgrades. Collaborate with IT teams to design and implement network solutions. Maintain documentation of network configurations, diagrams, and procedures. Respond to and resolve network incidents and service requests. Ensure network security through access controls, firewalls, and VPNs. Conduct network capacity planning and performance tuning. Primary Skills Strong knowledge of TCP/IP, subnetting, NAT, and DHCP. Hands-on experience with Cisco IOS/NX-OS or similar platforms. Familiarity with network monitoring tools (e.g., SolarWinds, PRTG, Wireshark). Certifications such as CCNA , CCNP , or equivalent are highly desirable. Strong analytical and problem-solving skills. Excellent communication and documentation abilities.

This role involves the development and application of engineering practice and knowledge in the following technologies Standards and protocols, application software embedded software for wireless and satellite networks, fixed networks enterprise networks connected devices IOT and device engineering, connected applications 5G edge, B2X apps and Telco Cloud, Automation and Edge Compute platforms. This role also involves the integration of network systems and their operations, related to the above technologies. Job Description - Grade Specific Focus on Connectivity Network Engineering. Develops competency in own area of expertise. Shares expertise and provides guidance and support to others. Interprets clients needs. Completes own role independently or with minimum supervision. Identifies problems and relevant issues in straight forward situations and generates solutions. Contributes in teamwork and interacts with customers. Skills (competencies)

Job Description - High-Level Responsibilities: Build strong relationships with other Customer Support Engineers, Sales team members, and Engineering team members Provide technical support to partners and/or customers for Cisco small business products, technologies, and/or solutions Effectively troubleshoot customer reported problems both alone and as part of a team, depending on the nature of the incident.. Minimum Qualifications: Cisco Certified Networking Professional (CCNP) Certification/CCna Certified - Must have any Proven expertise in supporting Voice/multimedia over IP, cloud based telephony, and protocols like SIP Demonstrated knowledge in at least one of the following areas: Switching, and Wireless Excellent written and verbal communication skills

Manage and optimize IBM Connect:Direct for secure and high-performance file transfers. Monitor, troubleshoot, and resolve Connect:Direct issues, ensuring minimal downtime. Ensure security and compliance by implementing encryption, authentication, and best practices. Renew and manage security certificates for IBM Connect:Direct to maintain secure file transfers. Work with Sterling Integrator to support integration and automation needs. Support secure file transfer protocols (SFTP, HTTP, HTTPS) for data exchange. Utilize Unix commands to manage file transfer operations efficiently. Leverage ServiceNow for incident, change, and problem management. Collaborate with cross-functional teams to meet business and IT requirements Install, configure, and maintain IBM MQ across multiple environments. Create and maintain documentation for configurations, procedures, and troubleshooting. Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications. lIB Admin - Should have strong knowledge in the following areas - Perform installation and maintenance, environment configuration on windows, unix, aix platforms of IIB 9.x, 10.X and all versions of ACE. Hands-on exp with IBM Integration Bus administrative interfaces like web user interface and IIB commands interface back up and recovery, DR and HA setup(experience with RDQM, clustering and multi-instance me chanisms) secure access to resources and message flows, perform problem determination and resolution, and performance monitoring & tuning. Configuring connectivity to MQ, JMS provider, SFTP, & SupportPac components; Primary Skill Set IBM Connect Direct, File Transfer SFTP HTTP HTTPS Sterling Integrator

Job Description Job Description: CGBU ECP/IOT software development team is seeking an experienced platform software engineer in IOT space. We are seeking a candidate with 10+ years of development experience on Linux based platforms. Location: Bengaluru, India (or Gurugram, India) Job Requirements: BS or MS degree in computer science, or equivalent 10+ years of software engineering with proven results in designing, implementing and maintaining complex systems and services Rapid and continuous learning to support new features, innovation on Linux platform. Participate in discussions and maintenance to improve the software performance, maintainability, serviceability, and reliability. Ability to work in CI/CD and DevOps work styles. Solid technical background, in-depth understanding of Linux (or Unix) OS internals Strong understanding of Linux networking, routing protocols, firewall and NAT Embedded Platform system development experience Linux Operating systems and firmware development expertise Good knowledge on Public/Private Cloud concepts. Proficiency in programming languages: C/C++/Python/Java Linux package management (YUM, RPM) Linux Distributions: e.g. Oracle Linux, Debian, Red Hat, CentOS. Bootstrapping new platforms (x86, ARM) Ability to integrate 3 rd party drivers on a Linux based Platform Familiarity with OpenWrt and Yocto and Linux open-source development Familiarity with WIFI and Mesh standards and open-source integrations Familiarity with 4G/LTE/5G Cellular WAN technologies Linux Open-source development experience is a big plus Ability and desire to resolve bugs, from debugging to deployment of fixes in production The ideal candidate will have the following skills: Proficiency in C/C++/Python/Java Ability to work in a fast paced and challenging environment. Experience working on agile development teams. Knowledge on OCI / AWS / Azure / GCP is a strong plus. Knowledge of Micro-Services architecture Bootstrapping new Linux platforms (x86, ARM) Hands on embedded systems development experience Linux OS installation, customization, deployment with an emphasis on embedded products Linux driver and application development Linux networking concepts like poll mode/user mode (DPDK) Containerization (Docker, Kubernetes) Container networking, docker/podman Experience working with IPSEC, TLS and Routing protocols like BGP/OSPF Experience with Oracle database/ MySQL Strong understanding of WIFI 6/7, Mesh standards and open-source integrations with MediaTek or Qualcomm WIFI modules. Working knowledge of 4G/LTE/5G Cellular WAN technologies Familiarity with Protocols: TCP/IP, UDP, HTTPS, DNS, DHCP, Firewall, NAT, VLAN etc. Linux performance tuning and characterization. Soft Skills: Ability to multi-task and handle changing priorities. Strong command on spoken and written English. Excellent team skills, can-do attitude, focus on quality and drive to make a difference in a dynamic, fast paced organization. Advocate standard methodologies with other engineers, when it comes to development, troubleshooting, testing and deployment Write blogs and presentations on a variety of subjects. Why CGIU Reimaging communications to connect the world Gone are the days where telecommunications were synonymous with pure networking protocols. In the world of tech, disruption is the name of the game. Driven by 5G, IoT, analytics and cloud technologies, this disruption is happening at the core of the telecom network, impacting the way we communicate, work, study and consume entertainment services. And it is not just at the network level. 5G, edge, IoT, AI/ML, analytics and cloud technologies are the underlying fabric of an entire ecosystem of fully connected intelligent sensors and devices, capable of overhauling economic and business policies, and further blurring geographical and cultural borders. When these technologies come together, they are capable of delivering at every rung of the ecosystem’s ladder, and spark innovations that will have a profound impact on social and lifestyle shifts, which affect the way we do business and drive the next generation of technological development. We are the Communications Global Industries Unit in Oracle, where IT meets network! We believe that the essence of us as a society is fulfilled by the communications that we have and the interactions that we enjoy with one another. And now more than ever, these interactions are becoming enriched with machine to machine and machine to everything. Proud of our 40+ years of heritage and expertise in helping our customers in the areas most critical for them in security, signaling and policy, we are leveraging the Oracle Cloud DNA to help our customers capitalize on emerging technologies to ultimately drive differentiation and deliver a competitive edge for their organization. Driven by a DevOps culture, we aim to deliver continuous innovation into our customers’ CI/CD pipelines, with the power of ML, AI, automation and analytics to help them create, test and deploy services in a more agile, secure and flexible way. Do you have the “right brain telco”, “left brain IT” mentality? Do you want to be at the forefront of delivering groundbreaking IT technologies into the core of telecoms networks? Do you thrive in a DevOps culture fuelled by collaboration and open communication? If you enjoy working within highly skilled, multicultural teams and are passionate about cloud technologies, AI/ML, analytics, automation, 5G, edge, IoT and communications technologies, come join us as we re-imagine communications to connect the world. Our mission is to be the most trusted provider of multi-generational network solutions. We thrive to deliver high quality products and services by investing in our people and delighting our customers. If you are passionate about customer centricity, strive to deliver the highest quality and value creativity then we want to hear from you. Career Level - IC4 Responsibilities As a member of the software engineering division, you will take an active role in the definition and evolution of standard practices and procedures. You will be responsible for defining and developing software for tasks associated with the developing, designing and debugging of Edge Platform software .. About Us As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Show more Show less

This role involves the development and application of engineering practice and knowledge in the following technologies Standards and protocols, application software embedded software for wireless and satellite networks, fixed networks enterprise networks connected devices IOT and device engineering, connected applications 5G edge, B2X apps and Telco Cloud, Automation and Edge Compute platforms. This role also involves the integration of network systems and their operations, related to the above technologies. - Grade Specific Focus on Connectivity Network Engineering. Entry level graduate with limited commercial and technical work experience. Build skills and expertise in a chosen Engineering Discipline. Works to instructions and directions and delivers reliable results. Keen to understand clients business needs. Solves routine problems. Organises own time with a short time horizon. Skills (competencies)

JD: Minimum of 7 years of experience in Cyber security. Proficient in Incident Management and Response, handling escalations In-depth knowledge of security concepts such as cyber-attacks and techniques, threat vectors, risk management, incident management etc. Responsible for working in a 24x7 Security Operation center (SOC) environment and SIEM technologies & Security Event alert Analysis . Provide analysis and trending of security log data from a large number of heterogeneous security devices Provide threat and vulnerability analysis as well as security advisory services Investigate, document, and report on information security issues and emerging trends Guide and share information with other analysts and other teams. Other tasks and responsibilities as assigned. Knowledge of various operating system flavours including but not limited to Windows, Linux, Unix Good Understanding of Malware analysis and Phishing Analysis Good Understanding of Email security Knowledge of TCP/IP Protocols, network analysis, and network/security applications; Knowledge of common Internet protocols and applications Communicate effectively by contributing significantly to the development and delivery of a variety of written and visual documents for diverse audiences Knowledge about various tools like – SIEM, XDR, SSL, Packet Analysis, HIPS/NIPS, Network Monitoring tools, Service Now Ticketing Toolset Web Security, AV, UBEA, Advanced SOC Willingness to work overtime and adjust to reasonable demands from management in case of critical incidents being escalated to L3 for immediate handling. Must have cybersecurity incident discovery and event management, network forensics, IPS/IDS, firewalls, content filtering technology, DLP, configuration management and monitoring, endpoint protection, database security, and log collection and analysis understanding Strong working knowledge of security-relevant data, including network protocols, ports and common services, such as TCP/IP network protocols and application layer protocols (e.g. HTTP/S, DNS, FTP, SMTP, Active Directory etc.) Experience and keen understanding of cybersecurity tools, including SIEM , IDS/IPS, antivirus and endpoint detection & response solutions. Experience with leading security incident response Involvement in threat intelligence and cybersecurity communities Able to multitask and give equal and/or required attention to a variety of functions while under pressure Ability to work independently and take ownership of projects and initiatives. Excellent written and verbal communication skills required. Must be able to communicate technical details clearly. Experience in developing and maintaining Play/Runbooks and/or Standard Operating Procedures in a SOC environment Strong troubleshooting, reasoning, and analytical problem-solving skills Ability to communicate technical details effectively in writing and verbally to junior IT personnel and management. Team player with the ability to work autonomously. Security Event Correlation as received from L2 SOC or Incident Response staff or relevant sources to determine increased risk to the business. Recognize potential, successful, and unsuccessful intrusion attempts/compromises thorough review and analysis of relevant event detail and summary information. Development and execution of SOC procedures Triage security events and incidents, detect anomalies, and report/direct remediation actions. Ensure confidentiality and protection of sensitive data. Analysis of phishing emails reported by internal end users. Working with remediation (IT Infra & Ops) teams on events and incident mitigation Follow up on remediation activities. Show more Show less

Business Unit: Cubic Transportation Systems Company Details: When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people’s lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners. We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic.com. Job Details: ESSENTIAL DUTIES AND RESPONSIBILITIES: Leadership and Coordination: Lead the integration testing team, ensuring effective communication and coordination among team members. Act as the primary point of contact for integration testing activities. Test Planning and Strategy: Develop comprehensive integration test plans, including objectives, scope, and schedule. Identify system interfaces and data requirements for end-to-end testing. Equipment Inventory Management: Maintain an accurate inventory of all testing equipment and tools. Ensure equipment is properly calibrated, maintained, and available for testing activities. Utilization Level Monitoring: Track and analyze equipment utilization levels to optimize usage and reduce downtime. Identify underutilized assets and make informed decisions about asset allocation. Investment Planning: Assess the need for new equipment and tools based on testing requirements and utilization data. Prepare and manage the budget for equipment investments, ensuring cost-effective procurement. Data Management and Analytics: Implement data governance practices to maintain data integrity and security. Utilize data analytics to gain insights into equipment performance and testing efficiency. Execution and Monitoring: Oversee the execution of integration tests, ensuring adherence to the test plan. Monitor test progress, conduct regular status meetings, and resolve issues promptly. Collaboration and Communication: Work closely with cross-functional teams, including development, quality assurance, and project management. Ensure seamless integration of systems and effective communication of test results. Risk Management: Identify and document risks associated with the integration test approach. Implement mitigation strategies to address potential issues. Documentation and Reporting: Maintain detailed documentation of test plans, test cases, and test results. Report on test outcomes, discrepancies, and overall system performance. Continuous Improvement: Promote best practices in integration testing and drive continuous improvement initiatives. Stay updated on emerging technologies and methodologies to enhance testing processes. Stakeholder Engagement: Communicate test progress and outcomes to stakeholders, including senior management. Provide insights and recommendations based on test results to inform decision-making. GENERAL DUTIES AND RESPONSIBILITIES: Leading the design, development, and maintenance of system integrations to connect various systems, including those related to enterprise applications, and other business processes Ensuring seamless and accurate data exchange between integrated systems, often involving the use of integration tools and platforms. Leading teams, providing technical guidance, and ensuring projects are completed successfully. Offering insights and recommendations on integration best practices and future integration strategies. Identifying and resolving issues related to system integrations and ensuring the stability of the integrated systems. Working closely with other teams and business stakeholders to understand requirements and ensure smooth integrations. BACKGROUND AND EXPERIENCE: Four-year college degree in computer science, engineering, or related field. Fifteen (15)+ years of related experience in hardware design, testing, and validation. Understanding of communication protocols such as TCP/IP, HTTP, and others. Skilled in analyzing data to identify trends, issues, and opportunities for improvement. Knowledge of networking concepts and technologies. Understanding of security best practices and tools to ensure the integrity and security of integrated systems. Proficiency with cloud platforms and services, such as AWS, Azure, or Google Cloud. Experience in managing lab environments, including setup, maintenance, and troubleshooting. Worker Type: Employee Show more Show less

Role: Linux Admin L3 Exp: 8-10yrs Location: Hyderabad Notice Period: Imm-60 Days only JD Linux , cloud , azure/aws , Google cloud computing Managing & maintaining SUSE Servers Managing IBM, DELL, Lenovo Fujitsu and HP HANA appliance servers. Building/reimages SUSE Linux servers in both physical and virtual environment. Managing Linux virtual machines that are configured in ESX environments. Providing Level 3 supports to the customers and Managing the Antivirus environment. Patching and OS upgrades on SUSE servers Exposure on DNS, NFS, Samba, FTP, LDAP, NTP, Email services. Knowledge on SAN or NAS environment. Knowledge on RAID, LVM. Exposure on any clusters and package management Good understanding of Networking concepts like TCP/IP, DHCP, IP Routing and Name Resolution. Experience analyzing, troubleshooting, and providing solutions for technical issues. OS Concepts on Security, Backup and recovery strategies, performance tuning, LDAP, high availability and disaster recovery concepts, Monitoring etc. Knowledge in configuration management systems such as Chef, Puppet, Ansible Must Have: Skills in Cloud (AWS Or Azure Or Both is advantage) AWS Skills: Experience with EBS,EFS, VPC, Elastic Beanstalk, SNS, Cloud watch, S3, EC2, Auto scaling, CloudFront, ELB etc. Hands on NSG & NACL, Firewall management. Responsible for creating and managing EC2 instances using VPCs. AWS EC2 CLI Tools for auto-scaling of instances, backup management, s3 management Azure Skills: Thorough knowledge on Azure platforms IAAS, PaaS. Deep understanding of Cloud Computing and various deployment methodologies Ability to design application and deployment architecture from On-premise to Cloud Provided architectural guidance for Azure solutions Strong knowledge of Azure App services, Azure Resource Manager (ARM Templates) Good understanding of Azure storage options Good Understanding of Azure networking like VNETS, NSGs , ExpressRoute, site-to-site and point-to-site connections Strong Knowledge on Security options in Azure Hand on experience on Windows PowerShell AWS Certified Solutions Architect – Associate / AZ-300 Microsoft Azure Architect Technologies Show more Show less

About Autozone AutoZone is the nation's leading retailer and a leading distributor of automotive replacement parts and accessories with more than 6,000 stores in the US, Puerto Rico, Mexico, and Brazil. Each store carries an extensive line of cars, sport utility vehicles, vans, and light trucks, including new and remanufactured hard parts, maintenance items, and accessories. We also sell automotive diagnostic and repair software through ALLDATA, diagnostic and repair information through ALLDATAdiy.com, automotive accessories through AutoAnything.com, and auto and light truck parts and accessories through AutoZone.com. Since opening its first store in Forrest City, Ark. on July 4, 1979, the company has joined the New York Stock Exchange (NYSE: AZO) and earned a spot in the Fortune 500. AutoZone has been committed to providing the best parts, prices, and customer service in the automotive aftermarket industry. We have a rich culture and history of going the Extra Mile for our customers and our community. At AutoZone you’re not just doing a job; you’re playing a crucial role in creating a better experience for our customers while creating opportunities to DRIVE YOUR CAREER almost anywhere! We are looking for talented, customer-focused people, enjoy helping others, and have the DRIVE to excel in a fast-paced environment! Position Summary AutoZone is seeking an experienced Cloud Network Engineer who will be responsible for the planning and deployment of AutoZone’s cloud network infrastructure. This engineer will plan, cost, upgrade, design, support and create new and enhanced hybrid cloud networks Key Responsibilities Engage in and improve the lifecycle of services, from inception and design, through deployment, operation and refinement. Build reusable designs and systems that promote scale, reliability, security and efficiency. Support the software and systems that manage the network, and function as technical, engineering and operational subject matter expert. Participate in on-call schedule with other members of the team providing third-tier support while solving complex issues. Support the deployment and lifecycle of IP telephony and conferencing solutions. Requirements Bachelor's degree in Computer Science, Engineering, or closely related field preferred. Minimum of 7 years of network engineering experience and 2-3 years of cloud network engineering experience required. (GCP experience is highly desirable). Hands-on experience regarding cloud networking (GCP preferred), understanding of core infrastructure/network services in the cloud, TerraForm, automation, logging/monitoring is required. Google Network certification is a big plus. Experience with multi-cloud and hybrid data center technologies. Experience with Cisco Networking (routers, switches, Meraki APs) infrastructure desirable. High level understanding of Cisco Viptela SD-WAN. Good understanding of Routing protocols like OSPF, EIGRP, BGP, TCP/IP, NAT and security protocols like TACACS/RADIUS Experience with network management systems such as Solarwinds, NetQoS Hands-on experience configuring, deploying, and maintaining Cisco-based networks Familiarity using virtual machines in a VMWare ESX environment Our Values An AutoZoner Always... PUTS CUSTOMERS FIRST CARES ABOUT PEOPLE STRIVES FOR EXCEPTIONAL PERFORMANCE ENERGIZES OTHERS EMBRACES DIVERSITY HELPS TEAMS SUCCEED Show more Show less

About Us We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead. Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today! Job Title Engineer – Embedded Software Development Qualification Education B.E./M.Sc./M.E./M.Tech Discipline Electronics/Electronics and Telecommunications/Instrumentation Experience 2 to 4 years of experience in embedded software development Job Description To design, develop and test the firmware (embedded software) modules for new products as well as the existing products by working with global engineering teams Job Responsibilities Review product requirements for its feasibility towards design, coding and testing. Design and develop embedded software modules for explicit as well as implicit product requirements Develop and submit design documents for the firmware development activities undertaken. Debug and resolve software issues and faults Follow organization’s software development processes and procedures Record and share technical knowledge and experience gained Support development leader on estimation and risk identification for the assigned work Support seniors/leader to ensure that the project milestone deadlines are met Collaborate with global engineering teams for successful embedded software development Skills Required Expertise with Assembly and C programming and troubleshooting Expertise with 8/16/32 bit microcontrollers including ARM Cortex-M/ARM Cortex-A Experience in analog and digital electronic schematics, circuit boards, component datasheets Hands on experience with various wired protocols like UART, I2C, SPI. Strong debugging skills Ability to handle changing priorities and to cope well with multiple demands. Good verbal and written communication skills including the ability to express in a clear, concise and timely manner Abstract and analytical thinking i.e. ability to connect multiple unrelated aspects, understand the problem domain and be able to draw conclusions and suggest solutions Familiarity with wireless protocols like Wi-Fi, Bluetooth, ZigBee, TCP/IP is desired. Basic understanding of OOAD concepts Hands on experience with RTOS based embedded software systems like uCOS III, FreeRTOS, Embedded Linux, WinCE is preferred. Experience/knowledge of low power wireless technologies like low power Wi-Fi, BLE, LoRA, NB-IOT etc. is preferred Experience/knowledge of communication protocol stacks (TCP/IP, Bluetooth, Wi-Fi, Zigbee) is preferred Experience of higher-level languages like JAVA or scripting languages like Python will be an added advantage. Experience with IoT applications would be an added advantage. Competencies Required Action Oriented: Taking new opportunities and tough challenges with sense of urgency, high energy and enthusiasm Communicates effectively: Developing and delivering multimode communications that convey a clear understanding of the unique needs of different audiences Customer focus: Building strong customer relationships and delivering customer centric solutions Nimble learning: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder Plans and aligns: Planning and prioritizing work to meet commitments aligned with organizational goal Tech savvy: Anticipating and adopting innovations in business building digital and technology applications Our Commitment to Our People Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial. Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally. Flexible and competitive benefits plans offer the right options to meet your individual/family needs. We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave. Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team! Our Commitment to Inclusion & Belonging At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland. Equal Opportunity Employer Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. Show more Show less

We are hiring two experienced and capable Customer Support Engineers to join our global Customer Support & Managed Services team . This role is focused on the operational excellence of a business-critical telecom platform spanning applications, cloud infrastructure, and high-performance databases. This is a hands-on engineering position where deep Linux expertise is the foundation, complemented by practical experience in AWS, containerized environments (Kubernetes), databases, and CI/CD tooling. You will be responsible for supporting and operating multiple customer deployments of the platform, delivered in a range of models including on-premise installations , cloud-hosted environments (AWS EC2, RDS, etc.), and SaaS deployments on Kubernetes/EKS. This diversity requires adaptability and broad technical troubleshooting skills across application, infrastructure, and database layers. You will work across the full stack to monitor, troubleshoot, maintain, and improve a complex, production-grade environment under strict SLA and uptime requirements. This is a in house role from our Pune office reporting to the Manager, Customer Support Responsibilities: · Managed Services & Customer Support Service Desk – act as a key point of contact for ongoing platform operations and customer-reported issues, resolving and escalating platform issues as needed · Perform proactive solution monitoring through alerts, thresholds, logs, and usage metrics · Respond swiftly to platform incidents; lead root cause analysis and implement countermeasures · Provide 2nd and 3rd level support for technical issues spanning application, infrastructure, and database layers · Participate in daily operations and scheduled maintenance across the full stack · Work collaboratively with internal teams (Development, Cloud, DBA, QA) to troubleshoot and resolve complex issues · Contribute to improving reliability through automation, monitoring, and preventive actions · Ensure operational processes and procedures follow security and change control best practices · Participate in recurrent and ad-hoc customer meetings related to Managed Services & Customer Support Qualifications & Experience: · Minimum 5 years of documented, hands-on experience in Linux system administration and operations is required. You must be highly proficient in daily use of the Linux CLI and demonstrate deep knowledge and strong troubleshooting skills of system internals, including processes, memory management, file systems, permissions, service management, log analysis, system/service tuning, and scripting (Bash/Python). · Hands-on experience with AWS core services including EC2, S3, VPC, IAM, CloudWatch, and ELB; able to deploy, monitor, and troubleshoot workloads in production cloud environments · Practical experience with Docker and container orchestration platforms such as Kubernetes, including creating/managing images, working with volumes, and understanding deployments and services · Familiarity with CI/CD pipelines using Jenkins, GitLab CI, or GitHub Actions; understanding of version control (Git) and automation of deployment workflows · Operational knowledge of relational databases, especially PostgreSQL and Oracle, including basic administration, query analysis, backups, and performance monitoring · Experience supporting complex application stacks, ideally Java-based platforms, with ability to investigate logs, trace issues, and communicate effectively with development teams · Basic to intermediate knowledge of networking fundamentals, including TCP/IP, DNS, routing, firewalls, and load balancers, relevant to application and infrastructure troubleshooting · Bachelor’s or master’s degree in computer science, Information Technology, or a related field – or equivalent hands-on experience with demonstrable technical proficiency Preferred Qualifications · AWS Certified (Associate or Professional level) or other relevant cloud certifications · RHCE, CKA, or other advanced Linux/Kubernetes certifications · Experience with Infrastructure as Code (Terraform, CloudFormation, or Ansible) · Exposure to observability stacks (Prometheus, Grafana, ELK/EFK, CloudWatch metrics/logs) · Familiarity with ITIL or ISO-based support models for enterprise customers What we offer: · Opportunity for growth and advancement · Great team atmosphere · Opportunity to leave your mark through the delivery of innovative ideas to the team · Work for a stable and established company About Us: Enghouse Systems is a global provider of customer engagement solutions. Our innovative software and services enable businesses to effectively communicate, collaborate, and connect with their customers. With a strong commitment to technological excellence, Enghouse Systems is at the forefront of creating cutting-edge products that empower organizations to deliver exceptional customer experiences. Meet the team! We appreciate the enthusiasm of all applicants, and while we thank you for your interest, only those selected for an interview will be contacted. Enghouse is proud to be an equal-opportunity employer, ensuring that all applicants are considered without discrimination, and accommodations will be provided upon request during the hiring process. Ready to revolutionize the future with us? Apply now! #LI-EN8 #LI-Onsite Show more Show less

Looking for an experienced C++ Senior Software Developer who will be responsible for the growth & maintenance of our proprietary platforms and will be instrumental in delivering technology solutions. The ideal candidate has strong technical skills, proficient in modern C++ and real-time systems programming on Linux platforms. You will be working on a mature real-time software stack responsible for all trading operations at the Markets. Contribute to all aspects of application development including functional and technical specifications, design, development, and production support. Ensure high quality deliverables while complying with development best practices. This is a terrific opportunity for a Senior Software Developer who has a strong interest in the financial markets. Key Duties & Responsibilities Demonstrating an ability to analyze complex technical problems, you will be required to make sound technical decisions in a proactive and self-directed manner, with responsibility across all phases of the technology life cycle. Systems development on a mature, modern codebase written in C++ Responsible for the quality of your own code Test, evaluate and recommend technologies to improve our overall solutions Constantly improving the development life cycle and code quality Communicate and collaborate with the research and trading teams to design and deliver innovative, high-quality solutions Provide day-to-day support for the applications Requirements, Skills & Experience Must be a true computer scientist and avid software engineer with a passion for self-learning Must have 4+ years of relevant industry experience with modern C++ Must have 2+ year experience with SQL, or a comparable relational database Preferred exposure to the CMake build system Willingness to learn new technologies and adopt the mindset of an agnostic problem solver based on significant expertise in computer science fundamentals Proficiency in Git for code versioning Solid understanding of TCP/UDP standards and network protocols Systems development experience, preferably with real-time systems and/or distributed application Experience with writing low latency single and concurrent threaded applications Understanding of the C++ development life cycle and tooling on RHEL Linux Knowledge of Python and Bash for scripting Optional exposure to kernel tuning Optional exposure to the FIX protocol C++/Linux tooling Exposure to test-driven development Basic Qualifications: 10+ years professional experience as a Software Developer

A Bit About Us Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us! Job Description A bit about us Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us! Job Description IT Network Engineering Trek Bicycle | India Company Summary Trek Bicycle is a global leader in the design and manufacture of bicycles and related products. Trek believes the bicycle can be a simple solution to many of the world’s most complex problems and is committed to breaking down the barriers that prevent people from using bicycles more often for transportation, recreation, and inspiration. Our mission is to create products we love and take care of our customers. We value our team, making sure the best is on the field. We value new ideas from anywhere, inspiring others with our positive energy, dealing with reality to make the tough calls, and getting things done fast- turning ideas into reality. Come, join us, and help us transform the world, the bike, and have a blast while doing it! Position Description Trek Bicycle is looking for our next IT Infrastructure - Network Engineer. This person is detail oriented, possesses strong written and verbal communication skills. They should also have a strong track record of managing a global network environment that includes retail, cloud, and traditional data center networking technologies. While primarily focused on network engineering, success in this role also requires ensuring the technology we are delivering continuously evolves to meet our internal customer’s rapidly changing needs and objectives. Position Responsibilities: Manages and monitors all installed network infrastructure for the organization to be in line with company guidelines or SOP (standard operating procedure). Perform network administration tasks; research event-log warnings and errors; and monitor resources to ensure that systems architecture components work together seamlessly. Monitor data-center health using existing management tools and respond to hardware issues as they arise. Create incident ticket for device alerts for non-auto-ticketing alerts, triage and escalate. Engage WAN service provider/Vendor/TAC to troubleshoot the issue and escalate to get is resolved. Perform routine and scheduled audits of all systems. Engage regularly with upper management, providing reports on project status, activities, and achievements. Position Requirements Live Our Values: Align with our company's values and culture. Education and Experience: Hold a bachelor’s degree in computer sciences or related fields with at least 4-8 years of experience in network engineering. Detail-Oriented. Possess a high degree of organizational skills and impeccable attention to detail. Experience with scripting and automation tools. Autonomous Execution. Show the capability to work independently and understand and implement requirements without constant oversight. Good understanding on network technologies TCP/IP, DHCP, DNS, ARP, and IPsec. Good understanding with routing and dynamic routing protocols such as: OSPF, BGP Good knowledge on Enterprise wired and wireless network, firewalls, virtualization, load balancing and SD-WAN technologies. Technology: Cisco, Azure, Terraform, Ansible Excellent verbal and written communication skills in English Additional Experience Preferred: Google Cloud Platform (GCP) Oracle Cloud Infrastructure (OCI) Palo Alto Aruba Meraki SilverPeak 8x8 UCaaS / CCaaS If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Show more Show less

Job Summary Network Engineer ¿ L2/L3 ¿ India (Pune and Hyd) (24x7 support Shift) with Work from office. Primary Skills: Networking concepts with NAC deployment experience, CCNA, CCNP. Experience: 7 to 10 years of total work experience. Required Skills: Strong experience on Routing and Switching, BGP & Cisco ASR, Juniper Routers Strong troubleshooting techniques on Networking technology Managed large enterprise WAN, LAN and WLAN networks. Hands on experience with NAC deployment. Expertise in multi vendor L2/L3 switches. In depth knowledge of LAN/WAN support for data networks at Access, Aggregation, and Core network including redundancy protocols such as HSRP, VRRP etc. In depth knowledge of WLAN technologies ¿ Wireless controller & access points. Thorough understanding of modern service provider TCP/IP data networks including MPLS, OSPF, BGP4, STP, RSTP, VTP, VLAN. Familiarity with MPLS & WAN communication technology like Internet VPN, SSL VPN. Good knowledge and hands on experience with routing Show more Show less

Business Unit: Cubic Transportation Systems Company Details: When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people’s lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners. We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic.com. Job Details: Essential Job Duties and Responsibilities: Works with engineering leads to develop and understand system requirements. Works closely with management to develop and coordinate system test concepts and objectives. Manages one or more System Test Personnel and drives their day-to-day activities. Works closely with software developers to create software test work products including test plans, test cases, test procedures, and test reports. Identifies test resources and need dates. Prepares software test status reports and presents status to management and customers. Performs procedure validations, software builds, and test administration. Traces system requirements from customer specifications to test cases. Assists in the development and maintenance of the System Test Environment (STE). Conducts integration and formal system tests. Maintains the test requirements database. Prepares presentation material and leads Test Readiness Reviews. Provides technical guidance and training to junior test personnel. Develops and manages test budgets and schedules. Keeps abreast of improvements in system test engineering techniques. Interfaces with customers, contractors, and vendors. Interfaces with hardware, software, and systems engineers to evaluate test alternatives. Interfaces with the QA organization to perform any corrective actions resulting from reviews and audits. Performs other system test engineering duties as required to meet contractual requirements. Writes device/system procedures and conduct tests. Actively drives the management and resolution of system ARQs and Issues. Work closely with Engineering, with direct involvement from Analysis and Design phase of the product itself, to ensure better and timely product delivery Communicate clearly and effectively with staff at different locations to ensure coordination Support any other departmental projects/tasks as and when directed by Supervisor Minimum Job Requirements: Qualifications Essential: Bachelor's degree in Technology (B Tech) or Master’s in Computer Application (MCA) or related field Skills/Experience/Knowledge Minimum 6+ years of experience in manual Software Testing Experience analyzing and testing complex engineering software Experience in testing in embedded environment is a plus Display a sound understanding of software development life-cycle Should have a solid understanding of databases and SQL Software Development or familiarity with C++ or C# JAVA, JIRA, TCP/IP, UNIX, VB, SQL Queries. Effective written and oral communication skills are required Proficiency in MS Word, Excel, Visio and other MS Office Applications Knowledge or experience in Transit domain or AFCS is desirable Knowledge or experience with Test management tools, Project management tools is desirable Experience with test automation is desirable Worker Type: Employee Show more Show less

Role: Network Proxy DNS Exp: 5-10yrs Location: Hyderabad Notice Period: Imm-60 Days ONLY JD Level 3/4 experience with DNS and working of DNS technology. Play a Strong Subject Matter Expert (SME) role on network DNS technologies Deep and strong understanding of firewall (Layer-2 and Layer-3), Internet proxy, DNS, SSL VPN, multi-factor authentication and IPS technologies. Ability to implement and support complex security architectures involving but not limited to the above listed technologies. Strong experience on Zscaler Maintaining various virtual private networks, web protocols, and email security. Extensive exposure on Blue Coat, McAfee proxies involving complex traffic troubleshooting. Understanding of commonly used protocols and services (e.g. SSL, TCP/UDP, HTTP, FTP/SFTP, NTP, Telnet, NFS, SSH, LDAP, etc.) Strong understanding of routing technologies including OSPF, BGP, GRE Tunnel and IPSEC VPNs with the ability to design and troubleshoot complex enterprise network infrastructure. Strong understanding of Remote Access products with 2-factor authentication systems. Good conceptual understandings of Switching & F5 load balancers. Expertise on packet capturing and deep packet analysis Experience working on process-oriented organizations involving incident, change, problem and configuration management process. Ability to analyze problems and perform Root Cause Analyses as and when required. Leading the projects Project reviews, project meetings and project delivery, Leading Technology upgrade programs Show more Show less

Azurity Pharmaceuticals is a privately held, specialty pharmaceutical company that focuses on innovative products that meet the needs of underserved patients. As an industry leader in providing unique, accessible, and high-quality medications, Azurity leverages its integrated capabilities and vast partner network to continually expand its broad commercial product portfolio and robust late-stage pipeline. The company’s patient-centric products span the cardiovascular, neurology, endocrinology, gastro-intestinal, institutional, and orphan markets, and have benefited millions of patients. For more information, visit www.azurity.com. Azurity Pharmaceuticals is proud to be an inclusive workplace and an Equal Opportunity Employer. Azurity's success is attributable to our incredibly talented, dedicated team that focuses on benefiting the lives of patients by bringing the best science and commitment to quality into everything that we do. We seek highly motivated individuals with the dedication, integrity, and creative spirit needed to thrive in our organization. Brief Team/department Description Our Digital team at Azurity is building new capabilities utilizing cutting-edge Research & Quality IT Systems. We are looking for a dynamic, change inspired, Individual self-driven hands-on Team Member. Principle Responsibilities Design, implement, and manage network infrastructure. Configure and manage network devices such as routers, switches, firewalls and access points. Lead root cause analysis for network outages or slowdowns and ensure timely resolution of issues. Monitor network performance and provide ongoing support to ensure uninterrupted service. Maintain documentation of network configurations, processes, and procedures. Manage DNS records across multiple Domain registrars Monitor and Manage the Zscaler environment (ZIA, ZPA & ZDX) Experience in Co-ordinating with Vendors such as ISPs and OEMs. Knowledge on configuring Stack switches Qualifications And Education Requirements Bachelor’s degree in Electronics, computer science, Information Technology, or a related field. At least 4 - 5 years of relevant hands-on experience in the networking with a strong focus on Routing & Switching and Wireless In-depth knowledge of routing and switching protocols and technologies. Business process design and documentation skills. Excellent written and verbal English communication skills Ability to work during flexible hours to support India, US and EU operations Preferred Skills And Experience 5+ years of networking experience on Cisco platform. Good to have Meraki Experience. Strong understanding of network protocols and services such as TCP/IP, DNS, and DHCP Routing & switching (BGP, OSPF, EIGRP/TCP-IP/HSRP/VRRP/TRUNKING/ETHERCHANNEL/DHCP/IPSEC VPN) SD-WAN & Traffic Shaping (Meraki) Experience on Zscaler (ZIA, ZPA & ZDX) Good to have Azure networking Firewall management and Security Protocols Experience with network security technologies and best practices. Excellent communication and teamwork abilities. By applying for this role, you confirm that you are mentally and physically capable of fulfilling the job responsibilities detailed in the job description without any restrictions. If you have any concerns or even the slightest disability that may affect your ability to perform the job, please inform HR in advance. Show more Show less

A Bit About Us Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us! Job Description IT Security Operations Analyst Position Summary: Help us secure the Awesome Bus! We are looking for someone to join our global cybersecurity team. We are a highly effective team that works to protect and defend against intrusions into Trek’s systems. The candidate must be self-motivated with in-depth technical IT skills and a clear understanding of how changes impact enterprise IT systems worldwide. The individual needs to have a solid understanding of how a variety of information technologies work and how to gather information on and troubleshoot them. If you enjoy being a first responder to events and incidents; implementing, running, tuning, and troubleshooting platforms and tools; and continually improving your security skillset, this position will provide you with a unique and challenging opportunity to defend Trek against an increasingly sophisticated threat landscape. Travel is at a minimum but since this is a global company, some travel may be required. Responsibilities: Tuning, running, and improving technologies and configurations across all security domains to inform cyber risk decisions Identifying events of interest and investigating them for signs of abuse or misuse Relentlessly resolving security issues by gathering and analyzing event information and conducting root-cause analysis Supplying technical guidance, leadership, and assistance to other teams Creating, communicating, and maintaining incident documentation, reports, and playbooks Orchestrating and automating work Evangelizing information security within Trek worldwide Other duties as assigned Requirements: At least five years’ experience in IT systems administration/engineering, network administration/engineering, and/or DevOps At least two years’ experience in information security, including but not limited to incident response, vulnerability assessment, and alerting/monitoring Strong understanding of cloud technologies up and down the stack Strong understanding of Windows and *nix systems as well as network architecture and protocols, including TCP/IP, DNS, and HTTPS. Experience with anti-malware/XDR/advanced threat detection (Windows Defender, CrowdStrike Falcon, SentinelOne), network monitoring (Zscaler, Palo Alto Networks, Cisco Meraki, Suricata , Bro), identity service providers (Microsoft Entra ID), and log analysis tools (Splunk, Microsoft Sentinel, Graylog, ELK) Ability to troubleshoot Ability to communicate proficiently with technical and non-technical people around the world Become SANS GIAC certified within six months or hold a current and valid certification in any of the following: (ISC)2: CISSP, CCSP, SSCP, CAP; SANS GIAC: GCIH, GREM, GCIA, GCFA, GCFE, GPEN, GCED; CompTIA: Security+; EC Council: CEH; other IT certifications considered. Preferred: Experience using Splunk Experience building solutions in Python, PowerShell, zsh, and bash Bachelors' degree in Computer Science, Electrical/Computer Engineering, Information Security, Management Information Systems, or equivalent experience If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Show more Show less

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Job Description As a Technical Account Manager, you will serve as a strategic and technical advisor for high-value customers subscribed to Freshworks’ Premium Support Services. This role requires a unique blend of deep technical knowledge, customer-centric thinking, and cross-functional collaboration to drive long-term customer success. You will act as the single point of contact for strategic customer accounts—driving faster issue resolution, conducting proactive technical reviews, identifying product adoption opportunities, and delivering long-term value to our enterprise customers. Key Responsibilities Own the end-to-end resolution of customer issues, ensuring adherence to strict SLAs and premium service expectations. Serve as a trusted advisor and advocate for customers, offering guidance on best practices, configuration, integrations, and use cases. Conduct regular technical business reviews to assess support performance and product value realization. Lead strategic initiatives and implementation projects aimed at maximizing ROI and product adoption. Work closely with Product, Engineering, and Customer Success teams to relay customer feedback, influence roadmap decisions, and deliver holistic solutions. Monitor account health metrics and proactively flag risks with mitigation strategies. Collaborate across time zones and shifts to support global customers effectively. Qualifications Must-haves: 4+ years of experience in customer-facing technical support, technical account management, or a similar role. Excellent written and verbal communication skills with a clear and structured approach to problem-solving. Strong customer-first attitude with proven success in managing large enterprise accounts. Ability to comprehend complex technical ecosystems (APIs, integrations, cloud platforms). Exposure to ITIL best practices and familiarity with service management principles. Foundational networking knowledge (DNS, TCP/IP, VPN, firewalls, etc.). Ability to work flexible shifts and support customers across global time zones. Preferred: Experience in SaaS or enterprise software environments. Familiarity with Freshworks product suite or similar tools (e.g., Zendesk, Salesforce, ServiceNow). Technical certifications in cloud platforms, ITSM, or networking are a plus. Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less