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0 years

0 Lacs

India

Remote

We’re looking for a Network Engineer who thrives on uptime, scalability, and performance. You'll play a key role in building and maintaining our network infrastructure—ensuring reliability, speed, and security across all connected systems. Key Responsibilities Design, deploy, and maintain LAN/WAN infrastructure, firewalls, routers, switches, VPNs, and load balancers. Monitor network performance and troubleshoot issues across on-prem and cloud environments. Configure and manage Cisco/Juniper/Aruba/HP devices (based on stack). Maintain high availability, redundancy, and disaster recovery strategies. Implement network security measures—firewall rules, NAC, IDS/IPS, and patch management. Collaborate with system admins, DevOps, and cybersecurity teams on network design and audits. Document configurations, topologies, change logs, and incident reports. Technical Skillset Deep knowledge of TCP/IP, DNS, DHCP, VLANs, Subnetting, Routing Protocols (OSPF, BGP, EIGRP). Hands-on with network devices (Cisco, Juniper, Fortinet, Palo Alto, etc.). Network monitoring tools: SolarWinds, Nagios, Wireshark, PRTG, or equivalents. Experience with VPNs (IPSec, SSL), SD-WAN, and remote access solutions. Exposure to AWS/Azure/GCP networking (VPCs, peering, security groups, etc.) is a plus. Basic scripting (Python/Shell) for automation and diagnostics is a bonus. You’ll Fit Right In If You: Are proactive in diagnosing issues before they become problems. Think like an architect but operate like an engineer. Are always thinking about security, speed, and uptime. Enjoy working across teams to deliver uninterrupted infrastructure experiences.

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2.0 - 3.0 years

0 Lacs

Maharashtra, India

On-site

Incedo is a US-based consulting, data science and technology services firm with over 2,000 people helping clients from our six offices across US and India. We help our clients achieve competitive advantage through end-to-end digital transformation. Our uniqueness lies in bringing together strong engineering, data science, and design capabilities coupled with deep domain understanding. We combine services and products to maximize business impact for our clients in telecom, financial services, product engineering and life science & healthcare industries.Working at Incedo will provide you an opportunity to work with industry leading client organizations, deep technology and domain experts, and global teams. Incedo University, our learning platform, provides ample learning opportunities starting with a structured onboarding program and carrying throughout various stages of your career. A variety of fun activities are also an integral part of our friendly work environment. Our flexible career paths allow you to grow into a program manager, a technical architect or a domain expert based on your skills and interests. Technical skills requirements: Engineer should have experience with network background, understanding of switching, Routing and firewall concepts.Should have hands on experience in any of the Load balancer / Application Delivery Controller products.Experience in integration /configuration/administration and troubleshooting of LB or ADC products.Engineer should have strong troubleshooting skills on TCP/IP and Http/Https ,SSL/TLS & DNS protocols.Experience in handling issue related to platforms and application management of any of the LB or ADC products. Note :- Having Load balancer or ADC certifications would be added advantage. Eg: F5-CA - Certifications, Citrix Associate/Professional networking, CNS-ADC etc Nice-to-have skills Network Skills: Routing protocols: OSPF, RIP, BGP, Static. Switching: STP, RSTP, VTP, VLAN, Aggregation Protocols (PAgP/LACP) Security: ACL, NAT, VPN IPsec Tunnel, SSL VPN Tunnel. Network Protocols : TCP/IP ,HTTPS,DNS,SSL & TLS Load balancer : Big IP F5 ,Cirtix, NetScaler, Riverbed, Barracuda or any one of the product Troubleshooting tools: Wireshark, Putty, TCPDUMP etc Ticketing tools :SFDC, IPCM, BMC Remedy, Service now ( anyone tool knowledge) Qualifications 2 to 3 years of relevant work experience in Network Security product BSc, BCA, B. Tech., M. Tech. or MCA or an equivalent degree from a reputed university We are an Equal Opportunity Employer We value diversity at Incedo. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

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7.0 years

0 Lacs

Vadodara, Gujarat, India

On-site

Job Summary: We are seeking a highly skilled *Senior Telecommunication Engineer* with deep expertise in *IoT solutions* and *TELCO platforms*, including *NOKIA, Ericsson, and Axiros*. The ideal candidate will be responsible for designing, implementing, and optimising telecom networks and IoT integrations to enhance service delivery and network performance. Key Responsibilities: * *Network Design & Deployment:* * Design and implement end-to-end telecommunication systems, focusing on LTE/5G and IoT integration. * Work with multi-vendor platforms (NOKIA, Ericsson, Axiros) to deploy scalable network solutions. * *IoT Integration & Management:* * Architect and integrate IoT platforms and solutions for smart connectivity. * Ensure compatibility and performance across diverse devices and protocols. * *System Configuration & Optimization:* * Configure network equipment and platforms for optimal performance. * Analyze KPIs and implement enhancements across TELCO and IoT services. * *Project Management & Coordination:* * Lead cross-functional teams in telecom/IoT projects. * Coordinate with vendors, stakeholders, and clients to ensure project alignment. * *Maintenance & Troubleshooting:* * Provide expert-level support for complex network issues. * Perform root cause analysis and ensure rapid problem resolution. * *Compliance & Documentation:* * Ensure solutions meet industry standards and regulatory requirements. * Document configurations, architectures, and operational procedures. Requirements: * *Education:* Bachelor’s or Master’s degree in Telecommunications, Electrical Engineering, Computer Science, or related field. * *Experience:* Minimum 7+ years in telecom engineering, with 3+ years focusing on IoT and TELCO platforms. * *Technical Skills:* * Strong knowledge of NOKIA, Ericsson (OSS/BSS, core & RAN), and Axiros (ACS/TR-069). * Experience with LTE/5G, NB-IoT, and IoT connectivity protocols (MQTT, CoAP). * Proficiency in network protocols (TCP/IP, HTTP, SNMP) and scripting (Python, Bash). * *Certifications:* Preferred certifications from vendors (e.g., Nokia NSP, Ericsson ENM, Cisco CCNP/SP). Soft Skills: * Strong analytical and problem-solving skills. * Effective communication and leadership abilities. * Capability to manage multiple priorities in a fast-paced environment.

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0 years

0 Lacs

India

On-site

Job Description Protocol / Embedded Engineers Designing / implementing efficient binary TCP protocols Parse well defined binary message streams, real-time override signaling Experience with protocol stacks or gateways Edge Runtime / Systems Engineers Strong Go developer for low-latency runtime logic and sub-second control Rust / C is a strong plus for low-level and performance-critical components Deterministic state machines, fallback logic, event replay Resilient execution without cloud reliance (ZeroMQ, disk-buffered logs, protobuf) Infra / Deployment Engineers Distributed Linux server deployment, containerization (Podman / Docker) Chaos injection, degraded-mode ops, edge observability tooling Telemetry / Decoder Developers Custom binary stream decoding, delta-compression, ingestion pipeline design TimescaleDB or equivalent high-ingest time-series DB experience Grid & Energy Integration (Bonus) Familiarity with any power markets / low latency trading ops Able to validate edge-level command compliance with grid requirements Electric Vehicle / Batteries / Chargers integrations (APIs) Ideal Profiles Strong Go developer with systems-level mindset (low-level, robust, and performance-driven) Experience building mission-critical Linux systems (offline-capable, highly available, failure-resilient) Hands-on builder: creating code & simplistic infra, builds devops tools from scratch Comfortable with TCP/IP-level debugging, binary protocols, and runtime determinism Bonus for Rust or C experience (ideal for low-level runtime contributions) Willing to write Python when pragmatically useful (e.g., scripts, integrations) Prefers simplicity and correctness over abstraction bloat (thrives in minimal, self-contained systems) Less of Interested Cloud-only developers Web/frontend engineers Generalists without real-time, protocol or edge runtime experience Staff Engineers or managers who don’t write code or build systems directly Candidates not spending at least 30% of time on hands-on engineering and devops (more of a doer, less of a manager) Mandatory Skills: GO+Rust

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0.0 - 1.0 years

0 - 0 Lacs

Swargate, Pune, Maharashtra

On-site

Job Opening: CCNA/CCNP/Firewall Trainer ( Full-Time) We are hiring! We are looking for an experienced and passionate CCNA Trainer to join our training team. The ideal candidate must have a strong command over networking concepts, hands-on experience with Cisco technologies, and the ability to teach CCNA topics effectively. CCNP and Network Security knowledge is a must . Requirements: Certification: CCNA (must), CCNP (preferred or in progress) Strong understanding of networking protocols (IP, TCP, UDP, OSPF, EIGRP, VLANs, etc.) Experience with routing and switching hardware (Cisco devices). Hands-on with Packet Tracer, GNS3 , or real lab environments. Knowledge of firewalls, VPNs, IDS/IPS, and basic security concepts . Good communication and presentation skills. Prior experience as a trainer (minimum 1 year) or in a relevant network support role. Job Role: Deliver instructor-led training sessions on CCNA modules to students or professionals (online/offline). Cover advanced networking concepts as per CCNP standards. Integrate Network Security fundamentals into training sessions. Prepare training material, lab exercises, and assessments. Resolve technical doubts and guide students through practical scenarios. Stay up to date with Cisco certification changes and industry standards. Contact Us: Call: 7066600893 WhatsApp: 7066600570 Email: hr@careertechacademy.in Visit Us: Career Tech Academy, Office No. 21, 3rd Floor, Good Luck Café, Sagar Arcade, Fergusson College Rd, Chowk, Pune, Maharashtra 411004 Job Types: Full-time, Permanent, Fresher Pay: ₹25,000.00 - ₹50,000.00 per month Schedule: Day shift Morning shift Work Location: In person

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6.0 - 10.0 years

20 - 50 Lacs

Chennai, Tamil Nadu, India

On-site

Position: Technical Lead – HPC 26821 Location: Chennai, India Joining Time: Immediate to 60 days Key Responsibilities Design, implement, and support high-performance compute clusters (HPC) Work with CPU/GPU architectures, scalable storage, and high-bandwidth interconnects Generate hardware BOMs, manage vendors, and oversee hardware release activities Configure Linux OS environments for HPC systems (SuSE, RedHat, Rocky, Ubuntu) Define and assemble system-level specifications and performance requirements Ensure timely delivery of projects with strong documentation and support for manufacturing and customer teams Deliver golden images, procedures, scripts, and release documents Required Qualifications 6 to 10 years of proven experience in relevant HPC roles Strong knowledge of HPC infrastructure including servers, GPUs, networking, storage, BIOS & BMC In-depth, distribution-agnostic Linux expertise (SuSE, RedHat, Rocky, Ubuntu) Experience with PXE booting, System-D, and Linux HA Understanding of TCP/IP fundamentals and protocols (DNS, DHCP, HTTP, LDAP, SMTP) Strong scripting skills in Shell and Python Experience with configuration management tools like Salt, Chef, or Puppet Bachelor’s or Master’s degree (BE/BTech/MCA/MSc) in Computer Engineering, Electrical Engineering, or related fields (Note: Candidates with only diploma or 3-year degrees such as BCA/BSc are not eligible) Preferred Skills Exposure to DevOps tools: Jenkins, Git-based repositories, Docker, Singularity Experience with Kubernetes, Prometheus, Grafana Familiarity with web servers like Apache/Nginx, reverse proxy, and load balancing setups (e.g., HA Proxy) Additional Requirements Minimum 7 years of experience in HPC, cluster setup, and Linux systems Must demonstrate job stability (minimum 2 years tenure at previous organizations) No current gaps in employment Strong communication, time management, multitasking, and adaptability Interview Process 3 rounds of technical discussions 1 HR interview Skills: high-bandwidth interconnects,servers,cpu/gpu architectures,proxy,interview,linux,kubernetes,devops tools (jenkins, git, docker, singularity),management,scalable storage,linux os environments (suse, redhat, rocky, ubuntu),tcp/ip fundamentals and protocols (dns, dhcp, http, ldap, smtp),hpc infrastructure,scripting (shell, python),configuration management (salt, chef, puppet),monitoring tools (prometheus, grafana),web servers (apache, nginx, ha proxy)

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10.0 years

0 Lacs

Raipur, Chhattisgarh, India

On-site

We are excited to announce that Sambhv is hiring for the position of Senior Hardware & Networking Engineer. Job Title: Senior Hardware & Networking Engineer Location: Raipur, Chhattisgarh Experience: 10+ years Employment Type: Full-time Industry: IT Infrastructure / Networking / System Administration Key Responsibilities: • Manage and troubleshoot Windows Servers, Network Devices, NAS, NVR,RF,and IT Assets. • Install, configure, and maintain hardware systems including routers, switches, and firewalls. • Perform system backups, patch management, preventive maintenance, and system audits. • Lead IT infrastructure planning, preventive maintenance scheduling, and disaster recovery. • Support RDP users and maintain server uptime and data integrity. • Coordinate with vendors for procurement and servicing. Required Skills: • Strong knowledge of networking protocols (TCP/IP, DNS, DHCP, VPN, VLANs). • Experience with Windows Server 2016/2019, Active Directory, and Group Policy. • Expertise in backup and recovery tools (e.g., Veeam, Acronis). • Familiarity with IT inventory, AMC, and compliance processes. • Strong problem-solving and communication skills. Preferred Certifications: • CCNA / MCSE / CompTIA Network+ 📧 Apply now at santoshverma@sambhv.com

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0.0 - 4.0 years

0 Lacs

Kochi, Kerala

On-site

Job Title: SOC L2 Analyst Location: Kochi, Kerala Department: Information Security / Cybersecurity Operations Employment Type: Full-time Job Summary We are seeking a skilled and proactive SOC Level 2 Analyst to join our Cybersecurity Operations team in Kochi. The ideal candidate will have a strong background in Threat Intelligence and Log Analysis , with the ability to detect, investigate, and respond to advanced security threats. You will work closely with L1 SOC Analysts, Incident Response, and Threat Hunting teams to ensure rapid detection and mitigation of security incidents. Key Responsibilities Monitor and analyze security events from SIEM platforms, IDS/IPS, firewalls, and other security tools. Perform detailed log analysis to identify indicators of compromise (IoCs) and suspicious activity. Utilize threat intelligence feeds to correlate, enrich, and prioritize alerts. Investigate escalated incidents from L1 SOC analysts, determine root cause, and recommend remediation. Conduct proactive threat hunting based on emerging threats and attacker tactics. Support incident response activities, including containment, eradication, and recovery. Maintain accurate documentation of incidents, investigations, and findings. Contribute to the continuous improvement of SOC processes and detection use cases. Collaborate with cross-functional security teams to strengthen the organization’s cyber defense posture. Key Skills & Requirements Technical Skills: Proficiency in Threat Intelligence analysis and application in SOC workflows. Expertise in Log Analysis and interpretation from multiple security devices and platforms. Experience with SIEM tools (e.g., Splunk, QRadar, ArcSight, Sentinel). Familiarity with MITRE ATT&CK framework and common attacker techniques. Understanding of TCP/IP, network protocols, and cybersecurity fundamentals. Experience & Education: Bachelor’s degree in Computer Science, Information Security, or related field (or equivalent experience). 2–4 years of experience in a SOC environment, preferably as an L2 Analyst. Industry certifications such as CEH, GCIA, GCIH, Security+, CySA+ or equivalent are a plus. Soft Skills: Strong analytical and problem-solving skills. Ability to work effectively in a fast-paced, 24/7 SOC environment. Excellent communication and documentation skills. Job Types: Full-time, Permanent Pay: Up to ₹700,000.00 per year Schedule: Day shift Supplemental Pay: Performance bonus Application Question(s): What is your current CTC in INR? What is your current notice period? What is your current company name and location? How many years of experience as Soc Analyst L2? Experience: minimum: 4 years (Required) Work Location: In person

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0.0 - 12.0 years

0 Lacs

Bengaluru, Karnataka

On-site

Bangalore,Karnataka,India Job ID 769286 Join our Team About this opportunity We are now looking for a Security Compliance Analyst professional. This position will be within the Security Compliance team with a primary objective to identify security control gaps as well as vulnerabilities. Professionals with their wide proven track record would be encouraged to ensure that the Managed Services delivery unit adheres to the security compliance requirements as per the customer’s security policy and any applicable regulatory requirements. The professional will work alongside a highly skilled, complementary team, making sure that the information assets, that we are responsible to protect, are secured ! We believe in trust – we trust each other to do the right things. We believe in taking decisions as close to the product and technical expertise as possible. We believe in creativity – trying new things and learning from our mistakes . We believe in sharing our insights and helping one another to build an even better user plane. We truly believe in happiness , we enjoy and feel passionate about what we do and value each other’s technical competence deeply. What you will do : Ensure that Information Security Requirements for the specific contract will be adhered to and maintained. Perform periodic risk and security assessments, review and propose updates to the Information Security Requirements. Maintain the personnel’s awareness of up-to-date security policies and procedures. Perform periodic checks that only the authorized persons have access rights to information, systems, and facilities, and report findings. Perform periodic review of the contracted customer delivery against ISO27001 standard. Test the security control efficiency and identify gaps (if any). Provide recommendations in lieu of security exceptions, provide risk analysis, and recommend actions. You will bring : ISO 27001 Lead Implementer, ITIL, CEH, OSCP, CISA, CISSP, and CISM certifications will be an advantage. Good understanding of ISMS (Information Security Management System), ISO27001 standard and prior experience of conducting IT audits. Knowledge of data privacy and GDPR. Should be adept at conducting gap analysis & risk assessments to identify high risk areas and recommend controls to address the risk areas. Understanding of enterprise computing environments, distributed applications, and a strong understanding of TCP/IP networks, also with available security control (technical & process control) for respective layers. Non-technical proficiencies & good documentation, analysis skills. Ability to work both in a team as well as individually. Customer oriented, Service minded & deliver results & meet customer expectations. Excellent communication skills, English is a must. Key Qualifications: Qualifications: BE/ B.Tech (Telecommunication/ Computer Science) / MBA Proven experience: 2 years in Security Governance, Risk and Compliance (GRC) & 6 to 12 years experience in IT. Why join Ericsson? At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply?

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7.0 years

0 Lacs

Hyderabad, Telangana

On-site

Associate Manager, Solution Engineering- Hyderabad, Telangana Are you ready to join a team in a global company where your primary focus is to deliver services and products to our customers, and provide thought leadership on creating solutions? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then it’s time to join Western Union as an Associate Manager, Solution Engineering. Western Union powers your pursuit The role of Associate Manager - Technology Operations will own end-to-end governance for solution and services delivery of Middleware Operations and Engineering for applications portfolio: On-premises and on the Cloud. The role is expected to contribute to formulating, developing and executing Middleware Technology Strategy, Planning & Governance. Work closely with the Application Engineering, Operations / Production Support, and Product teams, own the solution from a technical perspective, engage with internal customers in successful completion of assigned projects on time. You should possess hands on experience in working on various Middleware tools / technologies on AWS and On-premises infrastructure. Experience in design through deployment of middleware solutions and production support with performance monitoring, tuning and root cause analysis is critical. Role Responsibilities To maintain and manage different Middleware Technologies such as Tibco BW BE EMS AS/Jetty/JBOSS/Tomcat Apache/IIS/WebSphere/IHS/WebLogic/IBM ACE MQ DP on On-prem or AWS Cloud infrastructure. Design and implement DR solutions. Collaborate with architecture, engineering, support, teams in designing, and deploying various application solutions. Ability to handle multiple projects and deadlines in a fast-paced environment independently. Advanced troubleshooting skills: Application performance tuning, issue resolutions. Good communication and Interpersonal skills, with the ability to collaborate effectively with cross functional teams. Good delivery exposure starting from configuration, development and deployment Experience with Agile/Scrum Technologies. Proven ability to manage multiple projects simultaneously and prioritize tasks effectively. Design and execute upgrades and migrations including OnPrem and in Cloud. Define and manage best practices around Application security and help to ensure security and compliance across all application systems. Providing on-call support for production systems. Continuous improvement and automation as much as possible. Communicate clearly and regularly with project teams and management. Mentor team and build cloud knowledge within the team and drive for team success. Role Requirements Minimum of 7+ years in experience in working on different middleware technologies (Tibco BW BE EMS AS/Jetty/JBOSS/Tomcat Apache/IIS/WebSphere/IHS/WebLogic/IBM ACE MQ DP) Developing knowledge in Hawk rules, Grafana Prometheus. Familiar with IT Service Management tools like ServiceNow Experience with Splunk AppD, Zenoss, AWS CloudWatch, CICD tools. Strong Windows, AIX/Unix/Linus administration skills. Expert level JVM dump reading, end to end trouble shooting skills. Experience in using cloud native technologies to build applications. Strong understanding of Serverless Computing. DevOps exposure and knowledge of one or more tools such as Chef, Puppet, Jenkins, Ansible, Python. Working experience on different flavors of OS (Unix/Linux/Solaris/Windows) Must Have: L3 MW – TIBCO Install, patch, monitor, diagnose, performance tune Tibco software Provide 24x7 third-level support. Provide SME advice on architecture, design, and implementation of new projects and deliverables to applications. Follow best practice implementation process – checklist, pre/post implementation validation and checkout, exercised backout procedures for platform stability and high success rate. Analyze and performance tune the Middleware platforms Tibco, Kafka. Develop and manage Hawk rules, Confluent monitoring, Grafana Prometheus. Devise automation and autonomics trigger and scripts for best performance, self-tuning, and outage avoidance. Work with the vendor in root cause analysis, managing tickets, collecting doc, devising workarounds, taking corrective or preventative actions, and implementing vendor fixes. Abide by all requirements from Security, Compliance, and Audit. Keep all platforms at supported software levels and apply CIS security patching. Experience with Jenkins, GIT, AWS, Zenoss, Splunk, AppD, Dynatrace. Tibco Suite Administration (BW5, BW6, Active Spaces, EMS, BE). Developing Hawk rules, Grafana Prometheus, Confluent Monitoring. Good Knowledge on ServiceNow, or other ticketing management tools, Jira. Strong Windows, AIX/Unix/Linux administration skills and AWS tools. Diagnostic and root cause determination skills. Knowledge of JVM, Thread, Core dump reading. Cloud Technologies (Azure/AWS) – desired Migration experience Tibco BE, BW, EMS, Active Spaces, Kafka latest versions. Experience with JAVA, Shell/Python Scripting, RDBMS, SQL. Experience with web services, certificates, SOAP, API management Ability to multitask and prioritize responsibilities daily, often under pressure. Excellent written and oral communication skills. Good knowledge on Windows, AIX/Unix/Linux, AWS Proficiency in JAVA, Shell/Python Scripting, RDBMS, SQL Good to Have: L2 MW – Tomcat/WebSphere/Jboss/MS IIS Experience in administering tomcat, WebSphere, Jboss on Linux and MS IIS on windows. SSL Certification and its management. Experience in Application performance tuning. Experience in applying patches on middleware application servers. Experience in DevOps tools like Spinnaker, Ansible, Cloud bees. Housekeeping and Incident Resolution. Proficiency in scripting languages like Bash or Groovy for automation tasks. Familiarity with various operating systems like Linux, Windows Server and Unix. Good understanding of networking concepts and protocols (TCP/IP, DNS, HTTP/HTTPS) to configure network settings and troubleshoot connectivity issues and optimize middleware communication. Understanding backup and recovery strategies for middleware environments, including regular backups of configuration data, application artifacts, and system files to ensure data integrity and DR readiness. Application security. App and Web tier management. App Server Products - Tomcat, WebSphere, Jboss, MS IIS Web Server Products – Apache http, MS IIS ITIL certified – Added advantage. We make financial services accessible to humans everywhere. Join us for what’s next. Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward. Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for the Western Union. Learn more about our purpose and people at https://careers.westernunion.com/. Benefits You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment. Your India specific benefits include: Employees Provident Fund [EPF] Gratuity Payment Public holidays Annual Leave, Sick leave, Compensatory leave, and Maternity / Paternity leave Annual Health Check up Hospitalization Insurance Coverage (Mediclaim) Group Life Insurance, Group Personal Accident Insurance Coverage, Business Travel Insurance Cab Facility Relocation Benefit Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate. Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week. We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws. #LI-RP #LI-Hybrid Estimated Job Posting End Date: 08-05-2025 This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.

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5.0 years

0 Lacs

Hyderabad, Telangana

On-site

Senior Associate, Solution Engineering - Hyderabad, Telangana Are you ready to join a team in a global company where your primary focus is to deliver services and products to our customers, and provide thought leadership on creating solutions? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then it’s time to join Western Union as a Senior Associate, Solution Engineering Western Union powers your pursuit The role of Senior Associate Solution Engineering will own end-to-end governance for solution and services delivery of Middleware Operations and Engineering for systems and applications portfolio: On-premises and on the Cloud. The role is expected to aid in formulating, developing, and executing Middleware Technology Strategy, Planning & Governance. Work closely with the Application Engineering, Operations/Support, and Product teams, own the solution from a technical perspective, engage with internal customers in successful completion of assigned projects on time. Candidate should possess hands on experience in working on various Middleware tools / technologies on AWS and On-premises infrastructure. Experience in design through deployment of middleware solutions and production support with performance monitoring, tuning and root cause analysis is critical. Role Responsibilities To maintain and manage different Middleware Technologies such as Tibco BW BE EMS AS/Jetty/JBOSS/Tomcat Apache/IIS/WebSphere/IHS/WebLogic/IBM ACE MQ DP on On-prem or AWS Cloud infrastructure. Design and implement Highly Available DR solutions. Collaborate with architecture, engineering, support, teams in designing, and deploying various application solutions. Ability to handle multiple projects and deadlines in a fast-paced environment independently. Advanced troubleshooting skills: Application performance tuning, issue resolutions. Good communication and Interpersonal skills, with the ability to collaborate effectively with cross functional teams. Good delivery exposure starting from configuration, development and deployment Experience with Agile/Scrum Technologies. Proven ability to manage multiple projects simultaneously and prioritize tasks effectively. Design and execute upgrades and migrations including OnPrem and in Cloud. Define and manage best practices around Application security and help to ensure security and compliance across all application systems. Providing on-call support for production systems. Continuous improvement and automation as much as possible. Communicate clearly and regularly with project teams and management. Mentor team and build cloud knowledge within the team and drive for team success. Role Requirements Minimum of 5+ years in experience in working on different middleware technologies (Tibco BW BE EMS AS/Jetty/JBOSS/Tomcat Apache/IIS/WebSphere/IHS/WebLogic/IBM ACE MQ DP) Developing knowledge in Hawk rules, Grafana Prometheus. Familiar with IT Service Management tools like ServiceNow Experience with Splunk AppD, Zenoss, AWS CloudWatch, CICD tools. Strong Windows, AIX/Unix/Linus administration skills. Expert level JVM dump reading, end to end trouble shooting skills. Experience in using cloud native technologies to build applications. Strong understanding of Serverless Computing. DevOps exposure and knowledge of one or more tools such as Chef, Puppet, Jenkins, Ansible, Python. Working experience on different flavors of OS (Unix/Linux/Solaris/Windows) Must Have: L2 MW Experience in administering tomcat, WebSphere, JBoss on Linux and MS IIS on windows. SSL Certification and its management. Experience in Application performance tuning. Experience in applying patches on middleware application servers. Experience in DevOps tools like Spinnaker , Ansible, Cloud bees. Housekeeping and Incident Resolution. Proficiency in scripting languages like Bash or Groovy for automation tasks. Familiarity with various operating systems like Linux, Windows Server and Unix. Good understanding of networking concepts and protocols (TCP/IP, DNS, HTTP/HTTPS) to configure network settings and troubleshoot connectivity issues and optimize middleware communication. Understanding backup and recovery strategies for middleware environments, including regular backups of configuration data, application artifacts, and system files to ensure data integrity and DR readiness. Application security. App and Web tier management. App Server Products - Tomcat, WebSphere, JBoss, MS IIS Web Server Products – Apache, http, MS IIS ITIL certified – Added advantage. We make financial services accessible to humans everywhere. Join us for what’s next. Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward. Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for the Western Union. Learn more about our purpose and people at https://careers.westernunion.com/. Benefits You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment. Your India specific benefits include: Employees Provident Fund [EPF Gratuity Payment Public holidays Annual Leave, Sick leave, Compensatory leave, and Maternity / Paternity leave Annual Health Check up Hospitalization Insurance Coverage (Mediclaim) Group Life Insurance, Group Personal Accident Insurance Coverage, Business Travel Insurance Cab Facility Relocation Benefit Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate. Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week. We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws. #LI-RP #LI-Hybrid Estimated Job Posting End Date: 08-05-2025 This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.

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0.0 - 3.0 years

0 - 0 Lacs

Bengaluru, Karnataka

Remote

Job Summary We are looking for computer hardware engineer for onsite customer support for full time, with well experience and good speaking language Responsibilities and Duties Installation, configuration & Troubleshooting of all types of Hardware and software application installation. Windows 11, 10 OS Installation, configuration & troubleshooting of Desktop/Laptop. Managing, backup & recovering User Data. Installation, configuration & troubleshooting of Printers & Scanners. Knowledge of Antivirus. Knowledge of Office 365 & Outlook Ability to multi-task with strong attention to detail. Installation and Configuration of Windows-Based Operating Systems ( Windows 10, 11 ). Software Installations and Troubleshooting of all types of customer-oriented field problems, network settings for TCP/IP and internet Setup. Troubleshooting of all types of Hardware and Software applications problems. Configuring & Troubleshooting of Printers, Scanner & LAN-related issues reported by users. Maintenance and Troubleshooting of connectivity problems. . Remotely resolving application problems & network problems and mail configurations through remote desktop sharing & VNC Maintaining Assets through Assets Inventory Book Handle the responsibilities of analyzing hardware and software issues and take necessary corrective actions to resolve Key Skills should be able the complete the work , communications with English , Kannada , Hindi Required Experience and Qualifications Need 3+ yrs experience with good knowledge of computer Job Type: Full-time Pay: ₹20,000.00 - ₹30,000.00 per month Benefits: Cell phone reimbursement Health insurance Schedule: Day shift Ability to commute/relocate: Rayasandra Circle, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required) Education: Higher Secondary(12th Pass) (Required) Experience: total work: 3 years (Required) Work Location: In person Expected Start Date: 10/08/2025

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35.0 years

0 Lacs

Delhi, India

On-site

Job Summary We are looking for an experienced L2 Network Engineer to join our IT infrastructure team. The ideal candidate will be responsible for managing and supporting the organizations network infrastructure, including routers, switches, firewalls, and wireless devices. This is a hands-on technical role requiring in-depth knowledge of enterprise networks, troubleshooting, and escalated support activities. Key Responsibilities Provide Level 2 support for LAN/WAN, Wi-Fi, VPN, and network security issues. Troubleshoot and resolve escalated network issues related to performance, outages, and connectivity. Assist in network infrastructure upgrades, migrations, and optimization projects. Monitor network performance using tools such as SolarWinds, PRTG, Nagios, etc. Analyze network logs and packet captures to identify and resolve problems. Ensure network uptime, redundancy, and failover mechanisms are in place. Support firewall configurations and policies (Cisco ASA, Fortinet, Palo Alto, etc. Assist in maintaining network security, including patching and access controls. Implement and maintain VPNs, VLANs, ACLs, NAT, and IPsec tunnels. Configure and maintain network devices : switches, routers, load balancers, and access points. Maintain accurate documentation of network diagrams, assets, and configurations. Coordinate with ISPs and vendors for circuit issues and Skills & Experience : 35 years of hands-on experience in network administration/support roles. Strong knowledge of TCP/IP, DHCP, DNS, BGP, OSPF, EIGRP, VLANs, and STP. Experience with Cisco, Juniper, Aruba, Fortinet, or other enterprise networking platforms. Familiarity with firewall rules, NAT, ACL, and VPN technologies. Ability to work with ticketing systems (ServiceNow, Jira, or similar) (ref:hirist.tech)

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3.0 years

0 Lacs

Bengaluru, Karnataka, India

On-site

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency. This role is flexible in that you can work up to 100% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices. Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge. You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness. Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements. Qualifications Required Qualifications: Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience OR 5+ years of technical support, technical consulting experience, or information technology experience. OR equivalent experience Language Qualification English Language: fluent in reading, writing and speaking. CyberDefender Mindset: A CyberDefender Mindset is a proactive, collaborative, and customer-centric approach adopted by technical support teams to anticipate, prevent, and mitigate cybersecurity threats—shifting from purely reactive issue resolution to active partnership in safeguarding organizational and customer security. Preferred Qualifications CISSP, Comptia Security +, ISC2 CC, BTL1/2, GSIF/GCIC/GCED/GSEC, PSAA, Kepner-Tregoe or equivalent certification Customer Service Foundations (LinkedIn Learning) or other Customer Service Training/Experience Ability to effectively communicate with customer managers and executives on technical and business issues. Organization, time management, project management, and negotiation skills. 3+ years of experience providing support for enterprise level premier customers. Cloud Protection Background/experience in security engineering (blue/red team) preferred Background in system/network engineering, DevOps/SRE or software engineering, with a passion for cybersecurity Previous experience with / exposure to Microsoft Sentinel or the Microsoft Defender suite Good understanding of the TCP/IP stack, working in a cloud environment and (at a minimum) basic system administration in Linux and/or Windows Server environments Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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1.0 years

0 Lacs

Bengaluru, Karnataka, India

On-site

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency. This role is flexible in that you can work up to 100% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices. Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge. You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness. Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements. Qualifications Required Qualifications: Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience OR 3+ years of technical support, technical consulting experience, or information technology experience. OR equivalent experience Language Qualification English Language: fluent in reading, writing and speaking. CyberDefender Mindset: A CyberDefender Mindset is a proactive, collaborative, and customer-centric approach adopted by technical support teams to anticipate, prevent, and mitigate cybersecurity threats—shifting from purely reactive issue resolution to active partnership in safeguarding organizational and customer security. Preferred Qualifications CISSP, Comptia Security +, ISC2 CC, BTL1/2, GSIF/GCIC/GCED/GSEC, PSAA, Kepner-Tregoe or equivalent certification Customer Service Foundations (LinkedIn Learning) or other Customer Service Training/Experience Ability to effectively communicate with customer managers and executives on technical and business issues. Organization, time management, project management, and negotiation skills. 3+ years of experience providing support for enterprise level premier customers. Cloud Protection Background/experience in security engineering (blue/red team) preferred Background in system/network engineering, DevOps/SRE or software engineering, with a passion for cybersecurity Previous experience with / exposure to Microsoft Sentinel or the Microsoft Defender suite Good understanding of the TCP/IP stack, working in a cloud environment and (at a minimum) basic system administration in Linux and/or Windows Server environments Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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15.0 years

0 Lacs

Pune, Maharashtra, India

On-site

Job Description Responsible for planning, designing, and implementing technical, architectural, and engineering DevOps solutions for AWS-hosted products, along with managing infrastructure (including its security) : Design, architect, and deliver DevOps solutions with high quality & on-time Design, Deployment, and Operation of web-based solutions and support tools, enabling the development team for one-click deployment. Adhere to infrastructure/platform security and security audits/compliances & address the observations quickly. Monitor infrastructure, including proactive capacity & cost management and replication strategies. Implement AWS automation through scripting (code as Design and work on proof of concepts that can be demonstrated to the customer. Stay updated on cloud services, and contribute towards capability, competency building for the team. Establish cloud best practices and review code. You will apply cost-effective design guidelines within the technical solution to meet business requirements. Become the customer's trusted technical advisor and subject-matter : 15+ years of experience with a minimum of 2 years of experience as a Senior/Lead in designing or orchestrating cloud-based web solutions on any of the clouds AWS (preferred), Azure, Google Cloud, or IBM. Good hands-on experience in Infra Security and Application Security. Expertise in any of the scripting languages (Python, Bash, Groovy, JavaScript, Shell, etc), Cluster management using EKS-EC2 Fargate, or any other equivalent tools. Expertise on the full stack tools used to deploy and manage web applications; CD/CI with Git and Jenkins (or equivalent solutions). Expertise in hosting and managing micro-services with clarity on IAAS and PAAS concepts. Experience in automating and orchestrating infrastructure. Experience with container orchestration tools like ECS, Nomad, and Kubernetes. Experience in Serverless deployments, containerization(Docker), gateways, routes, networks, load balancing, and auto scaling. Experience in monitoring and analyzing system logs and RCA for site reliability and performance. Experience working in an agile distributed environment. Excellent critical thinking and problem-solving skills, High motivation, good work ethic, and maturity. Strong collaboration skills for managing prospective clients as well as the technical team. Excellent oral and written communication skills. High-level understanding of networking standard protocols HTTP, DNS, TCP/IP, ICMP, the OSI Model, Subnetting, VPC, and Load Balancing, etc, Linux System Administration experience. (ref:hirist.tech)

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5.0 years

0 Lacs

India

On-site

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out. Headquartered in the U.S., Acquia is a Great Place to Work-CertifiedTM company in India, is listed as one of the world’s top software companies by The Software Report, and is positioned as a market leader by the analyst community. We are Acquia. We are building for the future and we want you to be a part of it! Acquia runs one of the world's largest Platform as a Service (PaaS) offerings. Our Drupal optimized cloud runs on over 18,000 AWS instances and delivers billions of page views per month, running some of the largest and most mission-critical websites in the world. We are seeking exceptional professionals who desire to deliver world-class performance and reliability while building powerful tools that enable our customers effortlessly to scale their web applications. At Acquia, we are obsessive about providing our customers with security, availability, and scalability that is second to none and are looking for engineers who are equally passionate. Acquia’s products run 100% on Amazon Web Services using EC2, CloudFormation, and various other technologies and best practices. Since each product is built and maintained by its own engineering team, the ideal candidate for this position would need to be proactive in familiarizing themselves with those services and have the ability to coordinate and collaborate with multiple teams. As the Senior Software Engineer, you will... Participate in designing and implementing solutions for modernizing Acquia infrastructure and drive adoption of Kubernetes and Cloud-Native Technologies Design and implement end-to-end container management solution with Kubernetes, Docker Develop secure and performant, world-class modern APIs and Workflows Design and develop Go based Kubernetes operators using the kube-builder SDK Set up Kubernetes as a platform with enterprise-level reliability, availability, scalability and performance requirements Debug technical issues inside a very deep and complex technical stack involving containers, microservices, AWS services across the different layers of a web stack. Work with other teams in deciding, developing integrations with other subsystems. Provide product support to internal and external stakeholders. Contribute to system architecture discussions, lead projects, mentor junior team members, and deliver high quality, tested code. Evaluate new technologies and provide a recommendation to management including planning and execution of proof of concept activities. What You’ll Need To Be Successful… 5+ years of experience in design and Software Development Background and over 2 years of experience in working with Containers and Cloud-Native Development Proficient with Kubernetes/Swarm architecture with hands-on production experience with container technologies and the tools and challenges around them Experience in developing applications using programming languages such as Go, Python, Ruby and shell scripting Proficient with object oriented programming and microservices design patterns Proficient with service discovery, networking in Kubernetes or equivalent, monitoring, logging, scheduling Experience working with AWS services such as - EC2, EBS, ALB, EKS, VPC, S3, WAF etc. Knowledge of CI/CD tools like Jenkins (preferred), Bamboo, Gitlab Experience working with configuration management tools such as Ansible, Terraform, Puppet and Cloudformation Experience operating with TCP/IP, load balancing, security and operating production environments Strong Knowledge on the network layers, varnish and nginx Strong oral and written communication skills Strong team collaboration and leadership skills Familiarity with Agile processes (Kanban, Scrum, etc.) Extra credit if you have… Experience working with any CDN such as - CloudFront, CloudFlare etc. Experience in monitoring and observability with Sumologic/Prometheus/Grafana. Experience working with helm, ingress, cert-manager, autoscaling, external-dns and logging operator in Kubernetes AWS/CKAD professional certification. Qualifications: BS in Computer Science (preferred), or a comparable field of study, or equivalent practical experience We are an organization that embraces innovation and the potential of AI to enhance our processes and improve our work. We are always looking for individuals who are open to learning new technologies and collaborating with AI tools to achieve our goals. Acquia is proud to provide best-in-class benefits to help our employees and their families maintain a healthy body and mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more! Individuals seeking employment at Acquia are considered without regard to race, color, religion, caste, creed, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Whatever you answer will not be considered in the hiring process or thereafter.

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2.0 years

0 Lacs

Pune, Maharashtra, India

Remote

About The Job The Red Hat Satellite Engineering team is seeking a Software Engineer who is highly motivated and a versatile Python Developer to join our dynamic team in Pune, India. This role offers a unique opportunity to work across both development and quality assurance functions, ensuring the robustness, reliability, and performance of our solutions. The ideal candidate will possess a strong technical background in Linux environments, proficiency in Python development, and a solid understanding of networking and system administration. This role will involve contributing to a system management solution called Red Hat Satellite based on upstream projects like Foreman, Katello. It is written in Ruby on Rails and supports provisioning on various hypervisors and cloud services and automation written in Python (robottelo). Our team is global, and our stack is open-sourced, including technologies like Python, Pytest, Ruby, Ruby on Rails, PostgreSQL, Sinatra, and React. You'll have the opportunity to work on real-life issues of an on-premise enterprise product with thousands of existing users. What will you do? Design, develop, and maintain automated tests for our software solutions' testing frameworks Contribute features and bug fixes in collaboration with other team members Collaborate with other team members on analyzing and fixing bugs in the project Incorporate feedback from other team members during PR reviews to drive development tasks to a successful conclusion Collaborate across time zones and geolocations with cross-functional teams, including other engineering teams, product management, UX designers Publicly communicate planned changes with developers and users, gathering their inputs and incorporating them into your work Work on prototypes for new enhancements, experimenting with new tools and projects to further improve the system Demonstrate contributions to stakeholders and the community Proactively utilize AI-assisted development tools (e.g., GitHub Copilot, Cursor, Claude Code) , Explore and experiment with emerging AI technologies relevant to software development, identifying opportunities to incorporate new AI capabilities into existing workflows and tooling What will you bring? Relevant 2+ years of hands-on experience in Python development, including designing, coding, and debugging applications Experience using Pytest for writing and maintaining automated tests Hands-on experience with a Linux distribution i.e. any one of (RHEL/Rocky/Alma/CentOS Stream/Suse) Good understanding of networking concepts (TCP/IP, DNS, DHCP, routing, firewalls) and ability to troubleshoot network issues Familiarity or experience with front-end technologies such as React, Redux, Django, or Flask Strong troubleshooting skills and ability to solve technical issues independently Proficient in English (both written and verbal communication) Experience with Git or other version control systems Passion for continuous learning and keeping up with new technologies and industry trends The Following Are Considered a Plus Knowledge of Ruby, CI practices, Kubernetes, and container technologies (e.g., Docker, Podman) Experience with configuration management tools like Puppet or Ansible Familiarity with network booting mechanisms such as PXE or iPXE Exposure to virtualization/cloud platforms like VMware, KVM, OpenStack, AWS, Azure, or GCP Understanding of PostgreSQL database administration and interaction Contributions to open-source projects About Red Hat Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. Inclusion at Red Hat Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village. Equal Opportunity Policy (EEO) Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law. Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee. Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email application-assistance@redhat.com. General inquiries, such as those regarding the status of a job application, will not receive a reply.

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0 years

0 Lacs

Gurugram, Haryana, India

On-site

Location – Open for Gurgaon Embedded Developer (Platform and Drivers) C, C++ Embedded Developer, Telco, WAN/ LAN, OpenWRT Protocols – MQTT, CoAP, OMCI Years of experience: 5+ Primary skills for (Embedded Developer - Gateway) + (Platform and Drivers profile) Embedded Software development & architectures knowledge & handson experience C, C++- Bash Git Python Working knowledge on different protocols MQTT, CoAP, OMCI, HTTP & TCP/IP Knowledge of TR-069 CPE WAN Management Protocol (CWMP) and User Services Platform (USP) - TR369 Understanding of Wi-Fi technologies and data management Handson experience on Linux kernel/OS and device drivers like (GPIO, flash storage, Ethernet) Development experience in WAN technologies like (xPON, xDSL, FTTH). Sound debugging knowledge using debuggers like gdb, JTAG Secondary skills Domain knowledge of telecom devices like WiFi routers(Gateways), setup boxes & repeaters . Working knowledge on openWrt framework or prplOS ecosystm Hardware-software integration knowledge of chipsets which are relevant in the router/gateway industry (ARM/MIPS/x86 SoC’s from Broadcom, MxL, Qualcomm, Mediatek, …)

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3.0 years

0 Lacs

Noida, Uttar Pradesh, India

Remote

Req ID: 335692 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Network Support Specialist Advisor to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). About this role: The Sr. Telecommunications Analyst will be responsible for supporting the UPS network and providing solutions to complex problems. This position analyzes, maintains, monitors, and troubleshoot telecommunication components to provide a secure, high-performance network. This position maintains and increases a broad range of knowledge and skills in telecommunications systems, dial plans, switching architecture, telephony, and wiring.The analyst maintains a packet analyzer infrastructure (e.g., patches, custom modifications, upgrades, etc.) to ensure devices meet UPS Data Security requirements and to ascertain that analyzers are strategically placed within the UPS global network for data forensics and identifies opportunities for improvement. They will work with a vast team of engineers responsible for the design, configuration and installation of network equipment. The Candidate will work 2 nd or 3 rd shift (4pm-12pm EST or 11pm-7am EST). Minimum Qualifications: Knowledge of LAN technologies including Ethernet, cabling, VLAN, STP, WAN Technologies: MPLS, VPN, IPSEC, PPP, TCP/IP, OSPF, BGP.Knowledge of Cisco Routers, Cisco Layer 3 Switches, HP/Aruba Layer 2 Switches and Citrix NetScaler Load Balancers.Good understanding of wired systems, networks and protocols (Arp, DHCP, DNS, WAN/LAN, TCP/UDP).Knowledge of how Spanning Tree works.Ability to obtain and perform packet analysis using WiresharkComplete understanding of the steps for a successful connection and termination of a socket.Experience in large implementation projects and the ability to read or create network drawings.Basic competence with Microsoft business applications (Word, Excel, Outlook, Visio, Power Point).Must be punctual, organized and self-motivated, with the ability to quickly and easily adapt to changing organizational needs.Ability to achieve desired results while working collaboratively in a team environment.Excellent communication skills including English speaking and writing. Preferred Qualifications: A bachelor’s degree in information technology, related fields and/or equivalent experience.3+ years working with Cisco routers. CCNA highly desirableStrong knowledge of cloud networking including Azure and GCP About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us . NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .

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12.0 years

0 Lacs

Hyderabad, Telangana, India

On-site

Job Description: About the Company: Join AT&T and reimagine the communications and technologies that connect the world. Our Chief Security Office ensures that our assets are safeguarded through truthful transparency, enforce accountability and master cybersecurity to stay ahead of threats. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T, you won’t just imagine the future-you’ll create it. About the Job: As part of the AT&T Governance Enforcement, Assessment and Testing, Third Party Risk, and Emerging Technology Cyber Organization (GATE), you will lead and support the Assessment and Testing Team by designing and executing Red team engagements to simulate advanced attack scenarios, identify vulnerabilities, and assess security measures. In this role, you will lead and participate in sophisticated Red Team exercises aimed at uncovering vulnerabilities across our networks, systems, applications, and processes. As an innovative thinker, you will go beyond standard vulnerability assessments, developing and utilizing unique tools and techniques to identify and exploit security gaps. Your primary responsibilities will involve conducting comprehensive Red Team exercises to identify vulnerabilities in diverse environments such as cloud-hosted and web-based applications, API interfaces, databases, big data environments, networks, computer systems, mobile applications, Software Defined Networks, and IoT devices and systems. You will design and develop custom tools and methodologies to enhance our security testing capabilities and employ creative tactics to uncover weaknesses, including poor user practices and weak security methods. Working collaboratively with other Red Team members and Security Analysts, you will identify and exploit security issues, characterize cyber-attack vectors, and discover related vulnerabilities, providing actionable recommendations for remediation. In addition, you will be required to stay abreast of the latest vulnerabilities and exploit techniques, continuously adapting your tools and methodologies to address emerging threats and evolving security landscapes. Your role will also involve documenting and communicating security findings in both written and verbal formats, using your insights to inform management, drive security strategies, notify affected customers, and advise network operations and other business units on security issues and recommended solutions. Experience Level: 12+ years. Location: Hyderabad Responsibilities Include: Performing formal and informal targeted “Hunts” to identify vulnerabilities. Actively building and participating in Red Team exercises. Design and execute red team engagements, simulating advanced attack scenarios to identify vulnerabilities and assess the effectiveness of security measures. Conduct penetration tests on networks, applications, and physical security controls. Employing tactics to uncover security holes in user practices and procedures. Develop and execute red team strategies and methodologies to uncover potential security gaps. Analyze and report on findings from red team exercises, including detailed recommendations for remediation. Providing feedback and verification as security issues are fixed. Stay current with the latest security threats, attack techniques, and industry trends. Communicate complex security concepts to both technical and non-technical stakeholders. Collaborate with other security teams to improve overall security practices and incident response capabilities. Be proactive and demonstrate the ability to analyze issues, generate ideas, and initiate action while achieving results. Effectively manages multiple tasks / projects with close attention to detail and meets short turnarounds and deadlines. Collaborate with leadership teams, provide subject matter expertise and insights. Support and guide team members in providing high-quality and actionable intelligence products / deliverables. Support, guide and mentor team members in technical and functional matters The expert in this role will perform analysis of complex security issues and corresponding activities to help mitigate risk. Includes forward looking research, planning and strategy to strengthen our stance against future cyber security threats and attacks, and enhancing our mitigation techniques, processes, and technology solutions. Required skills: At least 12+ years of experience in penetration testing and red team operations. Expert level understanding of Transmission Control Protocol / Internet Protocol (TCP/IP) protocols, devices, security mechanisms and how they operate. Strong understanding of network security threats including APT, botnets, Distributed Denial of Service (DDoS) attacks, worms, and network exploits. Expert knowledge of attack vectors, exploitation techniques, and vulnerability assessment methodologies. Experience with industry-standard penetration testing tools and frameworks. Experience with network probing/testing/analysis tools (Nessus, nmap, burp, wireshark, etc.) Deep technical knowledge of Windows, UNIX and Linux operating systems as both an expert user and system administrator Programming skills that will be used to construct, modify, and execute testing tools including shell (ksh, bash), [g]awk, Python, PERL, regex, .NET Programming, Java, C, C++, C#, PowerShell, curl, Web application development (PHP, ASP.NET, etc.) Comprehensive knowledge of software security testing principles, practices, and tools, experience of vulnerability assessments in a complex environment. Experience or familiarity with vulnerability analysis, computer forensics tools, cryptography principles Excellent teamwork skills for collaboration on analysis techniques, implementation, and reporting. Must be able to work both independently as well as effectively in teams of individuals with a variety of skills and backgrounds. Excellent written and verbal communication skills and have demonstrated ability to present material to senior officials. Highly self-motivated requiring little direction. Demonstrates creative/out-of-the-box thinking and good problem-solving skills. Demonstrates strong ethical behavior. Sense of urgency and attention to detail Flexible to provide coverage in US morning hours on a need-basis, and as required Desirable skills: Strong knowledge of an enterprise architecture Ability to obtain a strong and ongoing understanding of the technical details involved in current APT threats and exploits involving various operating systems, applications and networking protocols. Knowledge of tactics, techniques, and procedures associated with malicious insider activity, organized crime/fraud groups and both state and non-state sponsored threat actors. Understanding of cloud-based architectures and highly distributed big data architectures Experience with application security testing tools, such as the Metasploit framework and Burp Suite One or more of these certifications CEH: Certified Ethical Hacker CPT: Certified Penetration Tester CEPT: Certified Expert Penetration Tester GPEN: GIAC Certified Penetration Tester OSCP: Offensive Security Certified Professional BS/MS degree in Computer Science, Cyber Security, Engineering, or related technical field Prior experience with Telecom sector. Additional information (if any): Need to be flexible to provide coverage in US morning hours. Weekly Hours: 40 Time Type: Regular Location: IND:AP:Hyderabad / Argus Bldg 4f & 5f, Sattva, Knowledge City- Adm: Argus Building, Sattva, Knowledge City It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

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Pune, Maharashtra, India

On-site

Overall Objectives of Job:  Administration of One Identity tool and management of integrated Identities and Services.  Engineering support of One Identity Manager Environment  Management of cloud and on-prem infrastructures hosting IAM.  On boarding of Organizations to IAM Infrastructure.  Understanding of the whole IAM environment, Active Directory Multi forest environment at an enterprise level, Windows OS, IIS, MS SQL server  Monitor, Report and Analysis of bugs during and after IAM release versions.  Performance management of IAM tools, database and Infrastructure.  Administration of Identities and Services integrated with the One IDM tool. Support for Organization integration with the IAM Infra.  Collaborate and work with onshore development and project team to provide solutions and assist during Project release, testing and for operational support.  Responsible for management of incident, problem and change within the IAM Infrastructure.  Responsible for documentation and update of IAM Processes and operating procedures.  Work with Software Development tool (e.g., JIRA) and handle various IAM related tasks. Experience:  5 or more years in Enterprise IT with core focus on IAM Technologies line One Identity or similar IAM tools. Qualifications:  Graduate Degree in computer science, information technology, or similar field  Certification in security domain is a plus.  Cloud certifications and knowledge in Azure, AWS is an advantage.  Microsoft certifications on designing infra solutions, administering, and managing server and cloud infra is an advantage.  Understanding of Agile and similar industry standards. Skills/Specific Tasks/Activities performed Technical: • Experience in One Identity tool (preferred) operations or similar IAM tools. • Knowledge of Windows server technologies. • Knowledge of Microsoft Active Directory • Knowledge in DNS, TCP/IP, network technologies • Knowledge in MS-SQL (single and cluster configuration) – database technologies. • Knowledge of incident, problem, change process handling

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5.0 years

0 Lacs

India

Remote

We are looking for a Technical Support Engineer to join our global team of support professionals. In this role, you will be responsible for providing technical support measured against defined SLAs for Wowza products and services across a wide range of customer workflows and deployment environments. The ideal candidate has deep experience with media streaming technologies, can troubleshoot complex video delivery workflows and network issues, and is skilled at educating customers of all experience levels. Required Qualifications 5+ years of relevant technical support or related experience Experience providing external customer support in a service desk environment Strong understanding of and experience with SLA performance management Background working in a SaaS environment Excellent communication, documentation, and organizational skills Ability to work independently in a remote environment and meet productivity metrics Hands-on experience with live and on-demand video/audio streaming, codecs, encoding technologies, and media players Solid networking fundamentals: TCP, UDP, ICMP, bandwidth, and latency Proficiency across operating systems including Windows, Linux, MacOS, iOS, Android, and VMWare Familiarity with languages and markup: Java, XML, HTML, JavaScript Understanding of streaming protocols: RTMP(S), RTP/RTSP, HLS, LL-HLS, WebRTC, CMAF Experience with managing cloud-based deployments (e.g., AWS, Google Cloud, Azure, HTTP web servers) Experience with Wowza products and services (a plus) Willingness to work non-traditional hours, including EU shifts Key Responsibilities Build and maintain deep product knowledge of Wowza's streaming technology Ensure SLAs are consistently met and maintained Monitor and exceed key metrics and KPIs Contribute to Wowza's internal knowledge base and documentation Reproduce and troubleshoot customer workflows using real-world configurations Provide feedback to improve customer experience and support operations Mentor and support junior team members on technical and procedural matters Deliver unapologetically "customer-obsessed" service and support Shift This role will cover the APAC region and may require non-standard working hours. Benefits Who We Are: Wowza Media Systems is a Colorado-based, globally-known leader in video streaming software solutions. Wowza's software enables its customers to deliver high-fidelity video streams from any source to any destination, reliably at large scale and with low latency. Wowza's solutions are implemented by tens of thousands of customers in more than 100 countries, across education, healthcare, enterprise, gaming, fitness, auction, e-commerce, and government applications. Founded nearly fifteen years ago, Wowza is backed by private equity firm Clearhaven Partners. Why Work for Wowza: Join a fast-paced, private equity-backed Colorado software company sitting at the intersection of mission critical video streaming applications. Wowza has long standing reputations for technical prowess and consistent innovation and has been a consistently growing company. In addition, Wowza's team works to connect the larger community with our passion for tech. From live-streaming graduation ceremonies for local schools to helping parents monitor their children in the NICU, employees can cultivate the same creative energy that first brought the company to life. Our employees are encouraged to take ownership of their role and coworkers are happy to help one another along their video journey. We have a brand-new company headquarters office as well as remote employees across the US and around the globe.

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5.0 years

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Pune, Maharashtra, India

Remote

Job Title: Network Security Engineer- L3 Job Location: Hinjewadi Phase-1, Pune (WFO) Experience: 5+ Years Shift: 8:00PM - 5:00AM(Rotational Shift) Qualification: BE, BTech Job Description: Futurism Tech on behalf of Client is looking a Network Security Engineer- L3 candidate for Hinjewadi Phase-1, Pune location Key Responsibilities: Design and implement enterprise-wide network solutions, upgrades and changes with a strong focus on network security (implementing / managing firewalls, crafting firewall policies, developing trust zone models, building systems/apps into trust zones, handling 3rd party connectivity requests, etc. Conduct related technical analysis & planning for deployment of evolving technology solutions, leveraging architecture standards and design guides. Contribute to the development of such standards Coding and/or scripting skills (e.g , Python, Ansible, Terraform) Experience with network automation processes and tools. CCNP, CCIE, CCDP, security cert, and/or cloud cert or equivalent experience. 5+ years of experience in enterprise networking (BGP, OSPF, LAN/WAN, VPNs, Firewalls) Strong command over Cisco IOS, NXOS, MPLS, VXLAN Required Skills: Layer 3 segmentation and advanced routing skills including VRF, MPLS, OSPF, BGP. Significant experience with Aruba Wireless Environment, Palo Alto Firewalls, F5 Load Balancer, Cisco routing and switching, TCP/IP. Experience with designing, building, and monitoring LAN, MAN, WAN, SD-WAN, MPLS, Internet, VPN, WiFi, data center network environments. Network Protocols, Network Security, CCNP, CCIE, PCI, HIPAA, MPLS, BGP Provide L2/L3 support / Cisco switches / FortiGate firewall / Secure SD-WAN solution Senior Network Engineer - CCNP/CCIE Extensive and substantial practical experience and applied knowledge of routing protocols BGP, IS-IS and OSPF. Extensive and substantial practical experience and applied knowledge of Spanning Tree Protocol. Knowledge of VXLAN fabric networks. Knowledge of MPLS label switching and MP-BGP routing. Strong understanding of current-era data center network design, both internal data centers and cloud service provider environments. Experience with deploying and managing load balancers and remote access VPNs, Next Gen Firewalls. Experience dealing with compliance-related regulations like PCI, HIPAA, GDPR Experience testing or implementing Network Access Control solutions.

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5.0 years

0 Lacs

Delhi, India

Remote

Why this job matters Brief Summary of the role requirement: The role holder will be required to support Incident Management data team for Lloyds Banking Group. The role holder will be working 2nd line support engineer responsible for diagnosing break fix incidents and resolve medium and complex incidents in the right first place. If the incident is not fixed, engineer is responsible to coordinate with 3rd line team for a resolution. Also, they are responsible to work with third-party vendors like Cisco, Phoenix, checkpoint in raising TAC cases for troubleshooting complex technical and Hardware issues. What You’ll Be Doing 2nd Line Data Troubleshooting and maintaining data good understanding of database functionality and data management processes 5 - 9 years of experience in Network operations and Data Networking, especially in the enterprise network environment Excellent hands-on experience on Data Networking technologies and products. Experience in implementation, Fault fix restoration activity, Remote support to onsite engineer and fault analysis. Should have exposure on ITIL based ticketing tool and good understanding to maintain network uptime and SLA for LAN, WAN, WLAN To enhance and modify existing programs and initiatives so that effectiveness is improved with every cycle Attempt first time fix, dealing with customer, suppliers as necessary Troubleshooting Routing protocols i.e. EIGRP, RIP, OSPF and BGP. Carrying-out re-engineering of network designs, trouble shooting and problem resolution of elusive customer network difficulties. Implementing pre-approved and T1 changes. Escalate support calls to the appropriate 3rd line team if unable to resolve the incident Demonstrate high levels of customer service when dealing with clients. Look to exceed expectation. Update customers by telephone or e-mail on the progress of a support call or to ask for additional information Liaise with Vendors and Third parties for circuit or hardware issues and escalate as per SLA's defined to restore services in minimal possible time. Handle incoming emails from customers ensuring they are acted upon in a timely manner Escalate service exceptions and high priority incident tickets appropriately within the business Liaise effectively with colleagues and stakeholders to meet customer requirements Skills Technical skills: Good hands-on experience on the following technologies: Routing protocols - EIGRP, OSPF, BGP, RIP LAN Switching - VLAN, VTP, STP, Ether Channel etc WAN - MPLS, MPLS/VPN, MP-BGP TCP/IP protocol suite, Quality of Service Application protocols - HTTP, HTTPS, FTP, SMTP, SNMP, SSL etc. Network Security - IPSec VPN, AAA Architecture, TACACS+, RADIUS WLAN - Cisco Prime, access points and WLC. SDWAN Desirable Certifications: CCNA CCNP ITIL foundation About Us BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business. Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other. While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies. Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era. A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us. DON'T MEET EVERY SINGLE REQUIREMENT? Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

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