3603 Tcp Jobs - Page 13

This job is with Moody's, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Location(s): Quay Building 8th Floor, Bagmane Tech Park, Bengaluru, IN Line Of Business: Technology Services Group(TSG) Job Category Engineering & Technology Experience Level: Experienced Hire At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are-with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. Skills and Competencies 7+ years’ experience in global network support team Solid knowledge and experience in BGP peering, routing/switching, MPLS, ISIS, and OSPF Understanding core Networking concepts Proficiency in network troubleshooting tools (Wireshark, Azure Network Watcher, Log Analytics). Network security: Understanding of network security principles and practices, including access control and information transfer policies Experience investigating complex issues and performing corrective actions, proven track record in leading major incident recovery. Highly impactful problem-solving skills and attention to detail. Knowledge on Python, Ansible, Stackstorm is a plus Experience working with ITSM systems such as ServiceNow. Customer focused & solutions driven Exceptional written and verbal communication skills. Education Proven hands-on network engineering experience CCNP or higher (CCIE and/or CISSP highly valued) Deep understanding of networking protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS) Solid understanding of the OSI or TCP/IP model Hands-on experience with monitoring, network diagnostic and network analytics tools Responsibilities Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS) Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations Monitor performance and ensure system availability and reliability Monitor system resource utilization, trending, and capacity planning Provide Level-2/3 support and troubleshooting to resolve issues Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure Select and implement security tools, policies, and procedures in conjunction with the company’s security team Liaise with vendors and other IT personnel for problem resolution Implement global risk controls / security measures and best practices to manage risk. Collaborate with other IT staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes. Conduct regular system audits and security assessments. Participate in rotational weekend shifts OR on-call and provide after-hours support. Leads service recovery from major incidents and facilitates mitigation within the SLO targets. Identify root cause and implement permanent solutions. Develop and maintain documentation for application configurations, processes, and procedures including SoPs Provide expert technical support and solve complex problems Provide training to end-users and other team members as needed Work collaboratively with business and technology stakeholders in achieving full ITIL process compliance, including incident, change, problem, configuration and major incident processes. Work closely with the cybersecurity team to ensure applications and infrastructure meet key operational security metrics. Drive continuous improvement through the adoption of automation and orchestration. Identify opportunities to optimize performance, reliability, and cost. Interaction across TSG towers and other business support areas for problem escalations, resolutions, reporting and coordination. About The Team The Network Support Team, part of the Technology Services Group (TSG), is committed to maintaining and enhancing the reliability and efficiency of our enterprise network infrastructure. We are currently looking for a skilled and motivated Network Support Engineer to become an integral part of our global team. This position is crucial for supporting our network operations and improving the resolution time for network-related incidents. As a vital member of the Network Support Team, you will play a key role in the maintenance and optimization of our network systems. Your expertise will help ensure seamless connectivity, high performance, and overall reliability within our organization. We emphasize a proactive approach to network management, enabling us to quickly identify and resolve issues, thereby minimizing service disruptions Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law. Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. EY-Cyber Security-TDR Senior (OT Lead Analyst – L3) As part of our EY-cyber security team, who shall work as SME for OT/IOT security solutions. The opportunity We’re looking for Senior consultant with expertise in OT/IOT security solutions. This is a fantastic opportunity to be part of a leading firm whilst being instrumental in the growth of a new service offering. Your Key Responsibilities Acting as a member of the security operation centre with specific responsibility for the Operational Technology (OT) cyber security Provide operational support for globally deployed enterprise deployment of OT network monitoring solution such as Nozomi, Claroty, Armis, DarkTrace, Azure Defender. Coordinates with operational team to assess the security of OT and Internet of Things (IoT) systems. Serves as the primary technical analyst and expert for the OT Network Monitoring service offering. Work directly with various organizational team(s) to help analyse OT & IoT network traffic patterns Leading and implementing improvements in cybersecurity threat monitoring, attack response methods, incident response plans and validation of physical security, IOT, and SCADA environments In coordination with the Cyber Security team and other structures, be able to respond to the CSIRT and associated emergency preparedness procedures Assist in the Development and improvement of the security incident response framework, including related standards and processes, and ensure effective implementation Develop, conduct, and participate in Cyber Incident Response exercises Confirm the rules and or configuration and policy settings that should apply on Security controls based on incidents and threat intelligence. Participate in OT security incident response through all phases. Conduct hunt for Indicators of Compromise (IOC) and APT Tactics, Techniques, and Procedures (TTP). Establish strong working relationships with manufacturing sites and related personnel to drive recommendations to improve the Cybersecurity posture. Skills And Attributes For Success Knowledge of a relevant OT Cyber Framework such as NIST 800-82 or ISA62443. Experience and expertise in control systems (ICS, SCADA, DCS, etc) and OT, IoT security – design, deployment and hardening Ability to provide rapid and concise summaries of complex OT situations In-depth knowledge and understanding of how to handle and respond to OT security incidents as part of a specialised incident response team Strong working knowledge and thorough understanding of Protective Monitoring, Vulnerability Monitoring, Threat Intelligence and Threat Hunting within OT data Knowledge and understanding of a wide variety of security technologies and processes Up-to-date knowledge of current exploit techniques, vulnerability disclosures, data breach incidents, and security analysis techniques, combined with the understanding of the potential OT impact on the security posture Working knowledge of cybersecurity policies and standards related to ICS/SCADA, OT/IoT Security solutions (e.g. Industrial IDS, Industrial Firewall etc) Knowledge and understanding of the OT world as related to different components such as HMI, PLC etc) Knowledge and understanding of tools used to protect industrial environment Understanding of IT/OT/IoT communication protocols e.g., TCP/IP, UDP, DNP3, Modbus, IEC 61850, OPC, OPC UA, PROFINET, BLE, Zigbee Experience supporting and troubleshooting industrial protocols such as OPC, Modbus TCP, HART, Foundation Fieldbus Understand and be hands on, able to work with a wide range of Cyber Security related toolsets, SIEM, EDR/MDR, Vulnerability management, Microsoft and Linux operating systems, Firewalls, Networks, Deception tech, UEBA, IDS/IPS to name a few Ability to work with minimal levels of supervision or oversight. Exposure to IOT/OT monitoring solutions (Claroty, Nozomi Networks, Armis, Azure Defender etc) Good knowledge and experience in Security Monitoring and Cyber Incident Response To qualify for the role, you must have B. Tech./ B.E/M.Tech/M.E with sound technical skills Strong command on verbal and written English language. Demonstrate both technical acumen and critical thinking abilities. Strong interpersonal and presentation skills. 8+ years’ overall experience in cyber security with minimum 4 years of Hands-on experience of operating/implementing OT/IOT Security solutions. Relevant certifications (Security +, CISSP, GCIA, GCIH, GMON, GICSP, GRID, GCCC etc) Ideally, you’ll also have People/Project management skills. What Working At EY Offers At EY, we’re dedicated to helping our clients, from start–ups to Fortune 500 companies — and the work we do with them is as varied as they are. You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer: Support, coaching and feedback from some of the most engaging colleagues around Opportunities to develop new skills and progress your career The freedom and flexibility to handle your role in a way that’s right for you EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. EY- Cyber Security (OT Security) – Technology Consulting – Senior GDS Advisory's Risk group is a unique, industry-focused business unit that provides a broad range of integrated services that leverage deep industry experience with strong functional capability and product knowledge. Risk practice team provides integrated advisory services to leading Fortune 500 Companies. The team provides Risk Assurance, Risk Transformation, Internal Audit, Cybersecurity, Financial Services Risk Management and Actuarial services that take an enterprise-wide view, so that risk mitigation and risk management strategies and processes are embedded in every part of the organization. Our services mitigate risk, reduce the cost of control and help create value. The opportunity The GDS Architecture Engineering and Emerging Technology (AEET) services help our clients tackle the many security challenges they face on a daily basis and develop effective solutions using people, processes and technology, while enabling better security and risk decisions, and reducing costs related to manging security risks. The AEET team is looking for individuals who will play a direct role in delivery of Operational Technology (OT) security engagements, development of proposals in this area, and develop OT security solutions. You will play a key role in supporting our clients to secure their IT/OT environments, either through advisory and/or implementation support. Your key responsibilities To qualify, candidates must have: Understanding of security-related operational processes in the OT-ICS environments Understanding of OT SOC/ OT Identity Access Management/ OT Pen testing/ Zero Trust on OT Understanding of technologies (typical assets, communication protocols, technical architectures) utilized by OT-ICS systems and networks Knowledge of cyber / information security concepts, risk and controls concepts Understanding of aspects of functional safety (SIS) Knowledge of TCP/IP, concepts of OSI layer and protocols, networking and security concepts Knowledge of the technical security solutions utilized within OT-ICS systems and networks Knowledge of OS (Windows / Linux) security, Database security Knowledge of IT infrastructure Knowledge of cyber threats and vulnerabilities related to platform and infrastructure is a plus Prior experience working alongside delivery leads and architects to Identify and manage risks is a plus Skills And Attributes For Success Completed technical higher education in the field of industrial automation, computer science, electronics or other relevant fields Certificates or education related to industrial automation / engineering etc. Knowledge of OT-ICS Security standards, including ISA/IEC 62443, NIST 800-82, NERC-CIP Knowledge of standards such as ISO 27001/2, ISO 22301, ISO 27018, NIST standards on Cyber Security, HITRUST, etc. is a plus Knowledge on tools like Nessus, BackTrack, NMAP, BurpSuite, etc. is a definite plus Knowledge on OT network monitoring solution such as Nozomi, Claroty, Armis, DarkTrace, Azure Defender. To qualify for the role, you must have 5+ years of experience in the Cyber Security and OT Security Domain Minimum B. Tech. or equivalent educational qualification ISA/IEC 62443 Fundamental* SCADA Fundamentals CompTIA Network+ CompTIA Security+ What We Look For A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment with consulting skills. An opportunity to be a part of market-leading, multi-disciplinary team of 1400 + professionals, in the only integrated global transaction business worldwide. Opportunities to work with EY Consulting practices globally with leading businesses across a range of industries What Working At EY Offers At EY, we’re dedicated to helping our clients, from start–ups to Fortune 500 companies — and the work we do with them is as varied as they are. You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer: Support, coaching and feedback from some of the most engaging colleagues around Opportunities to develop new skills and progress your career The freedom and flexibility to handle your role in a way that’s right for you EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

Roles and Responsibilities Job Title: Senior SCADA Engineer IoT & Remote Monitoring Location: Ahmedabad Department: Engineering/Automation Reports To: Engineering Manager Job Summary We are seeking a highly skilled and experienced Senior SCADA Engineer to lead the design, development, and deployment of SCADA systems integrated with IoT technologies. The ideal candidate will be responsible for architecting remote monitoring solutions for real-time data acquisition, control, and optimization across distributed infrastructure. Key Responsibilities Lead the development and integration of SCADA systems with IoT sensors, gateways, and cloud platforms . Design and implement secure remote monitoring and control solutions for industrial and utility-scale operations. Develop communication protocols for interfacing with smart devices and third-party APIs. Collaborate with cross-functional teams to ensure system reliability, scalability, and cybersecurity compliance. Analyze real-time and historical data to improve system performance and operational efficiency. Mentor junior engineers and support technical training initiatives. Requirements Bachelor's or Masters degree in Electrical, Electronics, Instrumentation, or Computer Engineering. 5+ years of experience in SCADA architecture, programming (e.g., Wonderware, Ignition, GE iFIX), and remote system deployment. Strong understanding of IoT protocols (MQTT, CoAP, REST APIs) and cloud-based telemetry systems (Azure IoT Hub, AWS IoT Core, etc.). Experience with edge devices, industrial controllers (PLCs/RTUs), and networking standards (Modbus, OPC UA). Solid understanding of cybersecurity practices for remote and cloud-connected systems. Excellent troubleshooting, documentation, and project management skills. Preferred Skills Experience with Python, Node-RED, or other automation scripting tools. Familiarity with analytics tools for predictive maintenance and diagnostics. Certifications in SCADA, IoT, or cybersecurity domains (ISA, Cisco, Microsoft, etc.). Design, develop, test, and commission SCADA systems using IEC standards. Configure and integrate PLC software (e.g., Modbus) with SCADA systems. Implement remote monitoring solutions using MQTT protocols. Develop WMS (Weather Monitoring System) integration with SCADA systems. Ensure compliance with industry regulations such as FTP (File Transfer Protocol), TCP (Transmission Control Protocol).

Introduction In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology Your Role And Responsibilities Senior SOC Analyst works within the 24/7 Cyber Fusion Center (CFC). The role is responsible for monitoring, triaging, analyzing and escalating incidents and events in the technology environment. This Senior SOC Analyst will evaluate data collected from a variety of cyber operations tools (e.g., SIEM, IDS/IPS, Firewalls, network traffic logs, cloud platforms, and SOAR solutions to analyze events that occur within the environments for the purposes of detecting and mitigating threats in both structured and unstructured situations. Individuals in this role are proactive and well-versed in log, identity, cloud, network, and root cause analysis Preferred Education Master's Degree Required Technical And Professional Expertise Senior SOC Analyst must have skills in email security, system event, network event, log analysis. Knowledge of common IT and security technology concepts with emphasis on TCP/IP network security, operating system security, modern attack and exploitation techniques is important. Experience conducting event analysis in AWS and Azure environments. Characterize and analyse alerts to understand potential and active threats. Perform event correlation using information gathered from a variety of sources within the enterprise to gain situational awareness and determine the nature and characteristics of events that could be an observed attack Preferred Technical And Professional Experience Document and escalate events/incidents that may cause adverse impact to the environment. Provide daily summary reports of events and activity relevant to cyber operations. Perform Cyber Operations trend analysis and reporting. Perform high-quality triage and thorough analysis for all alerts. Demonstrate effective communication skills both written and verbal. Actively engage in team chats, calls, and face to face settings. Constantly contribute to SOC runbooks/playbooks Recommend improvements to automations, alert fidelity, and security controls. Preferred Experience: Experience / Knowledge in CyberArk, Azure SSO. Knowledge of enterprise web technologies, security, and cutting-edge infrastructures

As a member of the Optiv Security Operations Department, an MSS TAC Engineer position provides frontline maintenance, remote support, and appliance/OS management and health monitoring to customers in a 24x7x365 TAC (Technical Assistance Center) environment. We’re looking for knowledge-seeking candidates who will be eager to dive into new things in a fast-paced and ever-changing environment. This role is fitting for those looking to trailblaze their career in network security. Operating as the first impression for Optiv clients in many cases, engineers deliver both third-party Authorized Support and Technology Management service lines and directly assist Optiv clients with their network and/or security-related issues and needs. These two service lines are often part of a much larger client-focused services agenda. Therefore, this position often plays a crucial part in helping to keep overall Optiv/client relationships successful. How You’ll Make An Impact Troubleshoot technical issues over the phone and via secure screen share. Host troubleshooting conference calls bridging multiple individuals from vendors, clients, third parties, etc. Responsible for initial triage of incoming client issues. Facilitate customer communication over the phone and email via a ticketing system. Document actions in ticketing systems to effectively communicate information to both internal resources and external customers. Respond in a timely manner (with published SLA) to incidents and support requests. Perform basic troubleshooting to diagnose common Network problems using fundamental TCP/IP network skills. Assist engineering staff with lab systems configuration. Update open ticket status for engineers and other technicians within the ticketing system. What We’re Looking For A minimum of Associate’s degree or equivalent from a two-year college or technical school in Information Technology, Information Security/Assurance, Network Administration, Engineering, or related area of study. Related experience and/or training in a technology environment or equivalent combination of education and experience. Fundamental knowledge and exposure to TCP/IP networking and security concepts. Entry-level desktop/networking experience, systems administration, and IT helpdesk experience, with exposure to Microsoft and UNIX/Linux-based operating systems. Strong soft skills. An active CCST (Cisco) or CCNA (Cisco) or Net+ (CompTIA) certification. Experience in one or more of the following is beneficial: Cato Networks, Juniper Networks, Check Point, Cisco Systems, Netskope, F5 Networks, Palo Alto Networks, Fortinet, HPE Aruba Networks, Ivanti (Connect Secure), Juniper Networks, Tanium, Zscaler A passion for information, network, and data security. Shift flexibility, including the ability to provide on-call support when needed. Demonstrated experience and success in a customer-focused satisfaction environment. Ability to work greater than 40 hours per week as needed. Ability to travel up to 10 percent of the time. What You Can Expect From Optiv A company committed to championing Diversity, Equality, and Inclusion through our Employee Resource Groups. Work/life balance Professional training resources Creative problem-solving and the ability to tackle unique, complex projects Volunteer Opportunities. “Optiv Chips In” encourages employees to volunteer and engage with their teams and communities. The ability and technology necessary to productively work remotely/from home (where applicable) EEO Statement Optiv is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity or expression, sexual orientation, pregnancy, age 40 and over, marital status, genetic information, national origin, status as an individual with a disability, military or veteran status, or any other basis protected by federal, state, or local law. Optiv respects your privacy. By providing your information through this page or applying for a job at Optiv, you acknowledge that Optiv will collect, use, and process your information, which may include personal information and sensitive personal information, in connection with Optiv’s selection and recruitment activities. For additional details on how Optiv uses and protects your personal information in the application process, click here to view our Applicant Privacy Notice. If you sign up to receive notifications of job postings, you may unsubscribe at any time.

Who We Are In today’s work environment, employees use a myriad of devices to access IT applications and data over multiple networks to stay productive, wherever and however they work. Ivanti elevates and secures Everywhere Work so that people and organizations can thrive. While our headquarters is in the U.S., half of our employees and customers are outside the country. We have 36 offices in 23 nations, with significant offices in London, Frankfurt, Paris, Sydney, Shanghai, Singapore, and other major cities around the world. Ivanti’s mission is to be a global technology leader enabling organizations to elevate Everywhere Work, automating tasks that discover, manage, secure, and service all their IT assets. Through diverse and inclusive hiring, decision-making, and commitment to our employees and partners, we will continue to build and deliver world-class solutions for our customers. Our Culture - Everywhere Work Centered Around You At Ivanti, our success begins with our people. This is why we embrace Everywhere Work across the globe, where Ivantians and our customers are thriving. We believe in a healthy work-life blend and act on it by fostering a culture where all perspectives are heard, respected, and valued. Through Ivanti’s Centered Around You approach, our employees benefit from programs focused on their professional development and career growth. We align through our core values by locking arms in collaboration, being champions for our customers, focusing on the outcomes that matter most and fighting the good fight against cyber-attacks. Are you ready to join us on the journey to elevate Everywhere Work? Why We Need You! As a passionate and experienced Staff Software Engineer at Ivanti, you will be joining our dynamic and innovative software development team. You will play a critical role in designing, developing, and delivering high-quality software solutions that empower our customers to implement IT and security operations efficiently. You will be responsible for diagnosing and debugging complex customer issues and providing innovative solutions to ensure a seamless user experience. About The Team Ivanti Engineering is a driving force behind transforming market challenges into innovative ideas and successful solutions that resonate with customers and achieve business objectives. By combining market insights, strategic planning, and cross-functional collaboration, the Engineering organization ensures every product release meets evolving user needs and competitive demands. This team is instrumental in developing Ivanti's purpose-built platform for CIOs and CISOs powered by Ivanti Neurons - a cloud-scale, hyperautomation layer that enables proactive healing, user-friendly security across the organization and provides an enhanced user experience. This department plays a pivotal role in shaping the company's growth trajectory through continuous innovation and customer-centric solutions. What You Will Be Doing Identify, diagnose, and resolve complex software issues. Monitor and optimize application performance for both existing and new applications. Debug and troubleshoot customer issues, providing effective solutions and ensuring customer satisfaction. Review design, code, and test cases. Implement and enforce security best practices throughout the software development lifecycle to ensure robust and secure applications. Work with cross-functional groups including engineering leadership, architects, product management, technical support, sales engineering, OS vendors, and customers to understand, analyze and resolve field issues. Guide QA/ Automation team to design and develop stable, repeatable test environments that cover production use cases to prevent escapes. Champion a culture of innovation, in an environment that requires high levels of scalability, security and reliability. Mentor and coach team members on debugging techniques and best practices. Utilize monitoring and analytics tools to proactively identify potential issues. Explore opportunities to automate repetitive debugging tasks. Contribute to the development of tools and frameworks that enhance the team’s ability to identify and resolve issues. To Be Successful in The Role, You Will Have B.E. / B.Tech with 9 + years of experience. Strong expertise and working experience in Java programming. Proficiency in backend development with Spring Framework and RESTful APIs. Familiarity with AWS/Azure services such as EKS, ELB, Lambda, S3 or RDS (Postgres) Knowledge of orchestration systems such as Kubernetes, and distributed streaming platforms such as Apache Kafka. Understanding of networking and operating systems, with experience in multi-threading, Socket & IO Programming, security protocol stacks. Strong Networking & Systems fundamentals related to performance, scale and factors outside the JVM that impact the system. Experience in SQL programming Proven experience with Redis and Elasticsearch. Experience with continuous delivery and associated technologies including Docker, Jenkins, Chef / Puppet. Must have excellent troubleshooting skills. Be the firefighter on major escalations. Excellent skills in debugging and code analysis Good teamwork and communication skills Willingness to work under pressure, interaction with multiple internal and external teams. “Getting Things Done” mentality. Preferred Good understanding of security and networking concepts (SSL, PKI, HTTP, TCP/IP) Good knowledge of frontend technologies like Angular is a plus. Knowledge on Python, Powershell, or other scripting languages Familiarity with observability tools such as New Relic. Familiarity with Kanban Agile methodology Roadmap for Success Our Employer Commitment This job posting will remain active until a qualified candidate is identified. At Ivanti, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Ivanti believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. If you require special assistance for the best interview experience, please contact us at recruiting@ivanti.com . Need to promote this job? Generate optimized social media posts and emails for this job, powered by HireBrain AI™.

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. EY-Cyber Security-TDR Senior (OT Lead Analyst – L3) As part of our EY-cyber security team, who shall work as SME for OT/IOT security solutions. The opportunity We’re looking for Senior consultant with expertise in OT/IOT security solutions. This is a fantastic opportunity to be part of a leading firm whilst being instrumental in the growth of a new service offering. Your Key Responsibilities Acting as a member of the security operation centre with specific responsibility for the Operational Technology (OT) cyber security Provide operational support for globally deployed enterprise deployment of OT network monitoring solution such as Nozomi, Claroty, Armis, DarkTrace, Azure Defender. Coordinates with operational team to assess the security of OT and Internet of Things (IoT) systems. Serves as the primary technical analyst and expert for the OT Network Monitoring service offering. Work directly with various organizational team(s) to help analyse OT & IoT network traffic patterns Leading and implementing improvements in cybersecurity threat monitoring, attack response methods, incident response plans and validation of physical security, IOT, and SCADA environments In coordination with the Cyber Security team and other structures, be able to respond to the CSIRT and associated emergency preparedness procedures Assist in the Development and improvement of the security incident response framework, including related standards and processes, and ensure effective implementation Develop, conduct, and participate in Cyber Incident Response exercises Confirm the rules and or configuration and policy settings that should apply on Security controls based on incidents and threat intelligence. Participate in OT security incident response through all phases. Conduct hunt for Indicators of Compromise (IOC) and APT Tactics, Techniques, and Procedures (TTP). Establish strong working relationships with manufacturing sites and related personnel to drive recommendations to improve the Cybersecurity posture. Skills And Attributes For Success Knowledge of a relevant OT Cyber Framework such as NIST 800-82 or ISA62443. Experience and expertise in control systems (ICS, SCADA, DCS, etc) and OT, IoT security – design, deployment and hardening Ability to provide rapid and concise summaries of complex OT situations In-depth knowledge and understanding of how to handle and respond to OT security incidents as part of a specialised incident response team Strong working knowledge and thorough understanding of Protective Monitoring, Vulnerability Monitoring, Threat Intelligence and Threat Hunting within OT data Knowledge and understanding of a wide variety of security technologies and processes Up-to-date knowledge of current exploit techniques, vulnerability disclosures, data breach incidents, and security analysis techniques, combined with the understanding of the potential OT impact on the security posture Working knowledge of cybersecurity policies and standards related to ICS/SCADA, OT/IoT Security solutions (e.g. Industrial IDS, Industrial Firewall etc) Knowledge and understanding of the OT world as related to different components such as HMI, PLC etc) Knowledge and understanding of tools used to protect industrial environment Understanding of IT/OT/IoT communication protocols e.g., TCP/IP, UDP, DNP3, Modbus, IEC 61850, OPC, OPC UA, PROFINET, BLE, Zigbee Experience supporting and troubleshooting industrial protocols such as OPC, Modbus TCP, HART, Foundation Fieldbus Understand and be hands on, able to work with a wide range of Cyber Security related toolsets, SIEM, EDR/MDR, Vulnerability management, Microsoft and Linux operating systems, Firewalls, Networks, Deception tech, UEBA, IDS/IPS to name a few Ability to work with minimal levels of supervision or oversight. Exposure to IOT/OT monitoring solutions (Claroty, Nozomi Networks, Armis, Azure Defender etc) Good knowledge and experience in Security Monitoring and Cyber Incident Response To qualify for the role, you must have B. Tech./ B.E/M.Tech/M.E with sound technical skills Strong command on verbal and written English language. Demonstrate both technical acumen and critical thinking abilities. Strong interpersonal and presentation skills. 8+ years’ overall experience in cyber security with minimum 4 years of Hands-on experience of operating/implementing OT/IOT Security solutions. Relevant certifications (Security +, CISSP, GCIA, GCIH, GMON, GICSP, GRID, GCCC etc) Ideally, you’ll also have People/Project management skills. What Working At EY Offers At EY, we’re dedicated to helping our clients, from start–ups to Fortune 500 companies — and the work we do with them is as varied as they are. You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer: Support, coaching and feedback from some of the most engaging colleagues around Opportunities to develop new skills and progress your career The freedom and flexibility to handle your role in a way that’s right for you EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

Knowledge of advance c++ programming, OPPs concepts, STL, Multithreading, QT, Qt creator, DBMS, V code, Eclipse, QML, Data distribution System (DDS), Linux/Unix, Data base management. Experience in development of Combat management system, Experience in UI development,backend MongoDB, MySQl. Knowledge of all phases of software development life cycle from analysis through maintenance. Posses good strcutured programming technique, debugging techniques, unit testing and code optimization. Knoweldge of software documentation. Good command in debugging and develpment skills. Knoweldge of software version control tool such as GIT. Experience in CMS project is preferable. Knoweldge in UDP/TCP communication interfaces. Knoweldge of Data structures and algorithms. Experience in Linux / Unix OS, REd hat linux OS.

At PwC, our people in cybersecurity focus on protecting organisations from cyber threats through advanced technologies and strategies. They work to identify vulnerabilities, develop secure systems, and provide proactive solutions to safeguard sensitive data. In cybersecurity incident management at PwC, you will focus on effectively responding to, and mitigating, cyber threats, maintaining the security of client systems and data. You will be responsible for identifying, analysing, and resolving security incidents to minimise potential damage and protect against future attacks. Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow. Skills Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Respond effectively to the diverse perspectives, needs, and feelings of others. Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems. Use critical thinking to break down complex concepts. Understand the broader objectives of your project or role and how your work fits into the overall strategy. Develop a deeper understanding of the business context and how it is changing. Use reflection to develop self awareness, enhance strengths and address development areas. Interpret data to inform insights and recommendations. Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. Senior Associate Cyber Managed Service Job Description PwC is looking for an experienced technical candidate to lead, and support, our Cyber Managed Service clients and Security Operations Center Team, an essential part of our world-class managed services portfolio. In this role, you will be part of a team leading client-centric program development, analytics, innovation, response, and delivery. A career in PwC’s rapidly growing Cyber Managed Services practice will provide you the opportunity to help define how we solve our clients’ most critical cyber-related challenges and allow them to thrive and focus on their core business. Responsibilities As a Cyber Ops Sr. Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this level include but are not limited to: Invite and provide in-the-moment feedback in a constructive manner. Share and collaborate effectively with others, creating a positive team spirit. Identify and make suggestions for improvements when problems and/or opportunities arise. Validate data and analysis for accuracy and relevance. Follow risk management and compliance procedures. Keep up-to-date with developments in my area of specialty. Communicate confidently in a clear, concise and articulate manner - verbally and in written form. Seek opportunities to learn about the wider economy alongside the business models/corporate governance and/or regulatory environment of our clients. Uphold the firm's code of ethics and business conduct. Basic Qualifications Minimum Degree Required: Bachelor’s Degree Minimum Years of Experience: Five (5) or more Certification(s) Preferred: GSEC, GCDA, SEC+, Network+, Certified Incident Handler (GCIH), Certified Intrusion Analyst (GIAC), CCNA-Security, CEH, CISSP, CTIA Preferred Knowledge/Skills: Demonstrates knowledge, leadership, and/or a proven record of success in the following areas: Networking and applying Network Principles (including the OSI Model, TCP/IP, DNS, HTTP, SMTP), System Administration, and Security Architecture Applying Incident Response Frameworks and Handling Procedures Threat Hunting/Threat Intelligence (Hypothesis and IOC) SIEM/SOAR Engineering and Administration Malware Analysis (Static and Dynamic) Fluency with the cyber attack lifecycle and/or the tactics, techniques, and procedures of threat actors Information security, compliance, assurance, and/or other security best practices and principles Possessing and fostering an inquisitive mindset amongst team members Demonstrates abilities, leadership, and/or a proven record of success in the following areas: Working in a global team environment in an assigned shift, ensuring holidays coverage aligns with client schedules Leading daily huddles, shift handovers, preparing reports or providing inputs for reports as assigned Acting as a shift leader, monitoring and responding to alert queues, distributing alerts to analysts, monitoring SLA adherence, and working in an evolving environment with multiple priorities. Acting as the escalation point for Level 1 analysts based on the defined processes; leading investigations into SIEM, EDR, Email Security, DLP and Phishing security issues and determining if a security concern is present, escalating to client security teams or Cyber Ops leadership as appropriate Monitoring and analyzing alerts from a wide array of security devices and systems, such as SIEM’s, Firewalls, IDS/IPS systems, network and perimeter devices, Endpoint Detection and Response (EDR) platforms, etc. Applying the security incident response process: identification, containment and remediation on a 24x7 basis as well as maintaining a willingness to provide suggestions for process improvement. Applying scripting language skills in Python or PowerShell to investigations or triage workflow Preparing materials (reports, presentations, spreadsheets, etc.) to help enable informed decision making Acquiring and utilizing knowledge on new technologies and solutions, exploits, attack vectors, emerging threats, and vulnerabilities Running and analyzing vulnerability scan per client schedules Analyzing and working with SIEMs, proxy tools, network security devices, IAM, DLP, Windows, *NIX, and application logs, and cloud security monitoring tools and services Researching and communicating information regarding the security threat landscape to team members, leadership, and clients Contributing to an environment of information sharing as well as acting as a coach for lower-level, more junior analysts. Tools Knowledge SentinelOne, Splunk, MS Sentinel, MS Defender EDR, CrowdStrike, Cortex XDR, Palo Alto XSOAR, Phantom, O365, Proofpoint, DLP SentinelOne Play a critical role in proactively detecting, analyzing, and responding to cybersecurity threats using SentinelOne SIEM platforms. Lead the investigation of complex security incidents, perform in-depth threat analysis, and guide junior analysts (L1) during triage and escalation processes. Experience in building and optimizing dashboards, creating and managing watchlists, writing and fine-tuning queries, and developing detection rules aligned with current threat intelligence and MITRE ATT&CK use cases.

Work Your Magic with us! Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That`s why we are always looking for curious minds that see themselves imagining the unimageable with us. Who You Are Minimum of 6+years of experience working with UiPath. Minimum 6 years of Experience with automation technologies like UiPath's RPA, Automation Hub, Process Mining, Insights, Document Understanding, AI Center, Action Center, RASA framework, AI/ML,NLP, Microsoft's Powerautomate and etc. Experience in UiPath's test automation solutions. Experience of development in agile methodology and following best practices. Experience in Project tracking and Defect Management tools such as JIRA, HP ALM and etc. Experience in one of the standard scripting languages such as Python,.NET, PL/SQL and etc. Experience in managing and maintaining applications hosted on cloud. Debugging and troubleshooting skills, with an enthusiastic attitude to support and resolve problems. Working knowledge of information security and best practices. Service Delivery Management mindset. Minimum of Bachelor’s degree or similar degree applicable experience within information systems. Experience in building dashboards and aggregating metrics. Experience building GenAI & RAG solution using Azure OpenAI. Flexibility to adopt to new technologies and drive initiatives to integrate these technologies with existing platform/technologies available. Exposure to working with RASA or other chatbot technologies. Exposure to large-scale systems and application architectures. Experience in creating and managing technical documents As an Senior Automation Analyst, you will have the unique opportunity to influence and drive decisions with an advanced logical mindset, process oriented and a background in leveraging technologies to drive results. Provides primary support for assigned systems and applications. Works independently with limited support. Prior Experience in Healthcare domain will be an added advantage. Excellent interpersonal & competent analytical skills. Strong team player attitude to deliver necessary requirements on time and ability to work through obstacles under challenging circumstances. Should be able to work in shifts as required by the project. You Role Analyzes the business processes and assessing the automation potentials. Expertise in end-to-end development of bots and implementing the full life cycle of process automation solutions: identify automation opportunities, designing solutions, develop, test, & deploy using RPA, Chatbot, IDP, Test automation and etc... Expertise in designing and implementing intelligent automation solution using Machine Learning, Deep Learning, Python etc. Collaborates with others on the project to brainstorm and finding efficient ways to tackle technical, infrastructure, security, or development problem. Develops automation portfolio gathering requirements from the functions / cross-functions. Actively manages and monitors the overall project schedule and milestones. Coordinates tasks and communication both within and outside of the project team, ensuring communication with all relevant stakeholders. Pro-actively assesses and mitigates project risks. Ability to familiarize himself / herself independently with entirely new subjects and thus provide comprehensive and innovative solutions. Experience in GxP process will be an added advantage. Linux and Windows scripting (BASH and Powershell). Working knowledge of Network Topology and communications protocols e.g. TCP/IP, Telnet, SMTP, FTP. General DevOps automation, build, deployment, configuration of multiple environments. What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress! Apply now and become a part of our diverse team!

Diadem Technologies Pvt. Ltd. is a leading cloud service provider and web hosting company based in India, offering managed IAAS, PAAS, and DRaaS solutions to clients nationwide. With over two decades of experience, we are committed to providing innovative and scalable solutions for businesses, especially SMEs. Join our team and be a part of a dynamic organisation driving technology transformation. Role Overview: We are looking for a motivated and detail-oriented individual who wants to build a career in networking and infrastructure support. This role offers hands-on exposure to working with firewalls, switches, server hardware, and IT asset management in a live data center environment. Key Responsibilities: - Assist in basic configuration tasks on FortiGate firewalls (VPN, port forwarding, internet access rules) - Support setup and cabling of network switches and servers - Learn to configure RAID, access IPMI interfaces, and perform OS installations - Maintain IT asset records and inventory of data center equipment - Update documentation, network diagrams, and server logs under supervision - Communicate with vendors and internal teams for hardware coordination and issue resolution Must-Have Skills: - Basic understanding of computer networking (TCP/IP, IP addressing, VLANs) - Familiarity with concepts of firewall and switch usage - Good communication skills and willingness to work in a structured environment - Strong desire to learn and grow in data center and IT infrastructure support - Attention to detail and basic documentation habits Good-to-Have Skills: - Exposure to FortiGate, Mikrotik, Cisco, or other network devices - Hands-on experience in any server or network lab setup during coursework - Any internship, project, or lab work in server deployment, RAID, or IPMI - Basic scripting knowledge or Linux/Windows OS installation experience Educational Qualification: - Diploma or Bachelor's Degree in IT, Computer Science, Electronics, or a related stream - Candidates who have completed a recognized networking course (e.g., CCNA, hardware networking diploma) will be given preference Why Join: - Great opportunity for early-career professionals to gain hands-on infrastructure skills - Work alongside experienced network and infrastructure engineers - Exposure to real-world data center operations, firewall and switch management - Structured training, SOPs, and mentorship provided for growth

Configure,Troubleshoot and Manage Fortigate firewalls, including policy creation, NAT, VPN, and threat protection. Monitor and optimize firewall performance to ensure availability and reliability. Implement and manage security policies, IDS/IPS, Web filtering, and application control. Analyze security logs and provide actionable insights to mitigate threats. Troubleshoot and resolve firewall-related incidents and issues promptly. Design and implement secure network solutions using Fortinet products. Collaborate with the network team to integrate firewalls with routers, switches, and other infrastructure components. Configure and manage site-to-site and remote access VPNs for secure connectivity. Troubleshoot VPN issues to ensure seamless operations for users and sites. Requirements A bachelor’s degree in computer science (or a related field). Relevant certifications, such as Cisco Certified Network Professional (CCNP) or CCNA. Knowledge of network protocols, including TCP/IP, DNS, and DHCP. Experience with network hardware (routers, switches, and firewalls). Familiarity with network monitoring and management tools. In-depth knowledge of network protocols and technologies. Proficiency in network hardware and software configuration. Benefits Flexible Work Environment (leave benefits, remote options) Health & Accident Insurance Coverage Remuneration above par with industry standards for performers Attractive performance based incentives PF / ESI / Gratuity Benefits Company-paid CUG SIM card Skill Development & Growth Opportunities POSH Certified Organization

Responsibilities: Provide on-site and remote technical support to clients, addressing hardware, software, and network-related issues. Diagnose and troubleshoot computer system malfunctions, software errors, and network connectivity problems. Install, configure, and maintain computer hardware, operating systems (Windows, macOS, Linux), and software applications. Perform system upgrades, repairs, and data recovery as needed. Set up and configure network devices such as routers, switches, and firewalls. Provide technical assistance and training to clients on computer usage and software applications. Document all service requests, troubleshooting steps, and resolutions accurately and in a timely manner. Maintain a comprehensive inventory of hardware, software, and tools. Stay up-to-date with the latest technology trends and advancements in computer hardware, software, and networking. Collaborate with other technical team members to resolve complex issues. Ensure adherence to service level agreements (SLAs) and maintain high levels of customer satisfaction. Travel to client locations as required to provide on-site support. Qualifications and Skills: Proven experience as a Computer Service Engineer, IT Support Technician, or a similar role. Strong knowledge of computer hardware, software, operating systems (Windows, macOS, Linux), and networking concepts (TCP/IP, DNS, DHCP). Hands-on experience in troubleshooting and resolving hardware and software issues. Familiarity with network devices (routers, switches, firewalls) configuration and troubleshooting. Experience with data backup and recovery procedures. Excellent problem-solving and analytical skills. Strong communication (both verbal and written) and interpersonal skills. Ability to explain technical concepts clearly and concisely to non-technical users. Excellent customer service skills with a focus on client satisfaction. Ability to work independently and as part of a team. Strong organizational and time management skills. Valid driver's license and willingness to travel to client sites. Benefits: Competitive salary based on experience and skills. Opportunities for professional development and training. Supportive and collaborative work environment. Job Types: Full-time, Permanent, Fresher, Volunteer Pay: ₹25,000.00 - ₹30,000.00 per month Schedule: Day shift Work Location: In person

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients . Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Consultant , Wireless Network Engineer ! In this role Administrator who would help to monitor , test, troubleshoot and resolve Wi-Fi /Wireless network equipment related queries/issues. Also to provide support for network equipment including routers, switches , wireless devices . Responsibilities Designing and implementing new network solutions and/or improving the efficiency of current networks. Installing, configuring and supporting network equipment including routers, switches, wireless devices Configuring firewalls, routing and switching to maximize network efficiency and security. Maximizing network performance through ongoing monitoring and troubleshooting Provide critical thinking to complex problems in a 24/7, mission critical network environment. Process, monitor and prioritize trouble tickets. Automate the tasks, which should be automated. Provide support and administration of customer firewalls and security appliances. Provide support and administration of customer network load balancing appliances. Hands on experience on Cisco Routers, Switches, Wireless Controllers, SD WAN, Rukus , AAA, Nokia, BENU Servers, AP Controllers Hands on experience on CyberArk and Wireless platform, 5G Technology, BPA, Linux/Unix Knowledge about Security products Cisco ISE, ASA firewall , Fort iGATE, Forti Analyzer, Forti Manager, Cisco Wireless, Prime, Cisco DNA. Knowledge Level 3 and Level2 operational support and solutions creations in WIFI technology Good amount of hands-on experience in Network health monitoring Tools Knowledge about ITIL Framework and Remedy – Like service now. Having strong operations skills to implement network changes and following ITIL process , change management. Handling escalations. Arranging scheduled upgrades , i nvestigating faults in the network . Updating network equipment to the latest firmware releases Reporting network status to key stakeholders Troubleshoots network problems. IP address auditing. Establishes networking environment by designing system configuration and directing system installation. Defines, documents, and enforces system standards. Maximizes performance by troubleshooting network problems and outages and scheduling upgrades. Thorough understanding of the TCP/IP protocol. Detailed knowledge of the OSI layers 1-4 and 7 associated equipment. Firewall : Palo Alto Load Balancers Switches: Cisco Qualifications we seek in you! Minimum Q ualifications / Skills B achelor’s degree in IS, Computer Science, MIS Management, or related field, or equivalent combination of education and experience required . Proven communication skills when working with other technical towers to work out issues . Must be well organized, thrive in a sense-of-urgency environment, leverage best practices, and most importantly, innovate through any problem with a can-do attitude. Must understand various logging methods and security event terminology. Strong leadership skills when troubleshooting across multiple vendor platforms and working out technical issues . Proven communication skills when working with other technical towers to work out issues. Preferred Q ualifications / Skills Very good written and presentation / verbal communication skills with experience of customer interfacing role. In- depth requirement understanding skills with good analytical and problem-solving ability, interpersonal efficiency, and positive attitude. Good ITIL knowledge Flexible to work for 24x7 process. Excellent Communication and interpersonal Skills Ability to prepare Dashboards and Reports Experience of working independently & as a team player Should have a proactive work approach and ability to think out of the box. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn , X , YouTube , and Facebook . Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training . Job Consultant Primary Location India-Hyderabad Schedule Full-time Education Level Bachelor's / Graduation / Equivalent Job Posting Jun 20, 2025, 7:34:13 AM Unposting Date Ongoing Master Skills List Consulting Job Category Full Time

Product Support Engineer Role Overview As a key member of our Customer Support team, reporting to the Customer Support Manager, you'll play a vital role in our 24/7 support operations. Your responsibilities include resolving complex issues with innovative solutions and collaborating closely with engineering and service delivery teams. We seek someone who is technically skilled, quick to learn, and able to combine technical expertise with strong customer engagement. A degree in computer science or engineering is preferred, along with excellent communication skills. A positive attitude, eagerness to learn, fluency in English, and a willingness to travel are essential for this role. Core Role Responsibilities: Understand Customer Needs: Align with business objectives and address customer requirements. Incident Management: Handle incidents within SLAs, including troubleshooting, diagnosing, and resolving platform issues. System Support: Follow system support guidelines, reproduce faults, and coordinate with relevant teams for resolution. Reporting: Lead the development of post-event root cause analysis reports. System Changes: Implement configuration changes as per access rights and approvals. Network Performance: Engage in technical discussions to enhance network performance and suggest improvements. Knowledge Sharing: Collaborate with support team members, share best practices, and create knowledge base articles. Feedback Mechanisms: Develop and use feedback to prevent future support issues. Complex Problem Solving: Address complex problems with innovative solutions. Traffic Analysis: Analyse traffic, tune solutions for security, and present reports to customers or account managers. Preferred Experience and Knowledge: Experience: 3 to 6 years. Education: B.Tech/BE in IT, Computers, or Electronics & Communications. Telecom Experience: VAS/DATA system operations, maintenance, and mobile networks (GSM, GPRS, UMTS). Technical Knowledge: Messaging: SMSC, SMS, SMPP, RCS, MMS, SIP. Signalling: SS7, Diameter, GTP-C, 5G. Tools: Kafka, ElasticSearch, Kibana, SQL, REST API, Consul, Nginx, haproxy, Grafana, Prometheus. Scripting and Networking: Linux commands, Shell/Python scripting, TCP/IP, routing, switching, BGP, BFD. Skills: Troubleshooting, communication, presentation, reporting, analysis, and interpersonal skills. Other: Knowledge of Linux OS, MySQL, Kubernetes, Docker, AWS, Azure; experience with ticketing systems. What We Can Offer You: Hybrid Working Model: Flexibility to work from both office and home. Industry Leadership: Work with a leading organization in telecommunication security, where great performance is recognized. Competitive Salary: Attractive compensation package. Paid Time Off: 20 days of PTO, increasing to 25 days with length of service. Health Benefits: Comprehensive healthcare plan, including general insurance, term life cover, accidental insurance, and travel insurance. Bonus Scheme: Opportunity to earn company bonuses. Learning Opportunities: Free access to various learning platforms. A Few Final Details: Employment Type: Full-time, 37.5 hours per week. Location: Hyderabad, with potential travel as needed. Start Date: Immediate. Shift Work: Some night and weekend shifts required. Equal Opportunity Employer: Enea is committed to diversity and inclusion. About Enea We are a world-leading specialist in advanced telecom and cybersecurity software with a vision to make the world's communications safer and more efficient. Our solutions connect, optimize and protect communications between companies, people, devices and things worldwide. We are present in over 80 markets and billions of people rely on our technology every day when they connect to mobile networks or use the Internet. Enea is headquartered in Stockholm, Sweden and is listed on NASDAQ Stockholm.

Role Overview We are seeking a senior engineer with strong hands-on Windows Administration background along with Azure experience to join our Cloud Platform Support & Engineering Team. Experienced with support operations team as technical escalation point from offshore with driving the technical conversations with customer technical team, work along with Lead Engineer and Technical Delivery lead in a fast-paced matrix environment. Key Responsibilities Technical Leadership: Lead technical discussions with customer engineering teams, delivering expert recommendations and best practices for Windows administration and Azure workload deployments, optimizations. Escalation and Resolution: Act as the primary escalation point for Windows (Compute, VM’s) and Azure related technical issues, ensuring timely and effective resolution to minimize downtime and impact on customer operations. Collaboration: Work seamlessly within a matrixed environment and ability to work with more than one customer, partnering with Lead Engineers, Architects, Delivery Leads, and offshore support teams to ensure cohesive service delivery. Mentorship: Provide technical guidance and mentorship to L1 and L2 engineers, fostering skill development and operational excellence within the team. Stakeholder Engagement: Translate complex technical concepts into clear, actionable insights for non-technical stakeholders and leadership. Incident Reporting: Deliver timely incident reports and post-mortem analyses for infrastructure-related issues within managed Azure subscriptions, ensuring transparency and continuous improvement. Experienced in working with 24X7 Environment as escalation point. Technical Expertise Windows Administration: Manage, maintain and troubleshoot Windows Server environments across physical and virtual platforms Maintain Windows Failover Clusters and Always On Clusters for SQL Server or other enterprise applications. Configure, manage, and troubleshoot Microsoft IIS for hosting internal and external web applications. Perform system upgrades, patch management, and capacity planning. Monitor system performance and availability; implement improvements and resolve issues proactively. Collaborate with development, security, and network teams to ensure optimal configuration and integration of systems. Provide L3/L4-level support for infrastructure incidents and changes. File System Capacity & CPU and Memory Performance Management. Network connectivity troubleshooting Proficient in diagnosing and resolving network connectivity issues in Windows environments Experience using Windows built-in tools such as ipconfig, ping, tracert, nslookup, and netstat for troubleshooting Ability to analyse and interpret Event Viewer logs for network-related errors Experienced in managing and troubleshooting DNS, DHCP, TCP/IP, and proxy settings on Windows systems Familiarity with Windows Firewall and Defender configuration for network traffic control Knowledge of troubleshooting Ethernet, and VPN connections on Windows endpoints Ability to identify and mitigate common issues with Windows Network Location Awareness (NLA) Competent in using PowerShell for network diagnostics and automation Experience troubleshooting domain join issues and Active Directory network dependencies Patching using Cloud Native patching tools. Virtual Machine Backup and File System recovery. Local configuration of the Operating System (including the following roles: DHCP, DNS, Remote Desktop Services). Azure Cloud Services Understanding and working knowledge on commonly used Azure IaaS, PaaS, and SaaS services (App Services, VWAN, Application Gateway, AKS, Front Door, LB, Firewall, ExpressRoute, Service Bus, Azure Cosmos DB, SQL DB, Azure Cosmos DB, LogicApp, Storage Accounts, Function App etc) IaC (Terraform) knowledge and hands on experience (Custom modules is a plus) Strong background on observability implementation, alert refinements and troubleshooting skills, ability to recommend improved observability Azure DevOps: infra pipelines using Terraform AKS; configuration, provisioning, troubleshooting etc. Basic knowledge of Azure Cosmos DB, SQL DB Strong expertise in observability tools (e.g., Azure Monitor, Grafana), alert refinement, and troubleshooting, with the ability to implement enhanced observability practices. Proficient in Azure DevOps, particularly infrastructure pipelines using Terraform for automation and scalability. Advanced experience with AKS: configuration, provisioning, scaling, and troubleshooting. Monitor and manage application secret expiry for in-scope secrets, ensuring security compliance. Coordinate vendor escalations and support requests to resolve critical issues efficiently. Infrastructure as Code (IaC) Advanced proficiency in Terraform, including the development of custom modules for infrastructure automation. Qualifications: Experience: Total of 8-12 years of experience with Windows and Azure someone who has worked in Windows extensively and moved along with Azure (5+ years of Windows experience is desired) Leadership: Proven experience in senior engineer role in operations/support and engineering engagements, with a track record of mentoring junior engineers. Technical Skills: Deep understanding of cloud infrastructure, observability, automation, and security best practices. Communication: Excellent verb

DevOps Engineer (L1) As a DevOps Engineer at Spring, you’ll help support the delivery and operation of scalable, secure, and reliable infrastructure. This is an ideal role for someone early in their DevOps career who is eager to grow their understanding of cloud systems, CI/CD pipelines, automation, and production support in a modern, fast-moving environment. You’ll work closely with more senior DevOps engineers and cross-functional teams to build internal tools, reduce operational toil, and maintain environments that power our core products. You’ll gain experience across AWS, infrastructure-as-code, monitoring, deployment pipelines, and security-conscious workflows — all while learning how infrastructure connects to real customer and business outcomes. You’ll also begin contributing to Spring’s internal platform tooling, learning how to support the systems our product and engineering teams rely on to ship and scale. At this level, you’re expected to begin developing an understanding of how Spring’s infrastructure supports our core business workflows — from customer onboarding and payment processing to internal reporting and operational efficiency. You’ll also start collaborating with internal IT, network administrators, sysadmins, and security teams to support secure developer environments, manage access, and ensure basic compliance with infrastructure hygiene and audit requirements. What you’ll do: Support CI/CD pipelines, build automation, and environment management for development, staging, and production. Write scripts and contribute to infrastructure-as-code used for provisioning and managing cloud resources. Participate in basic monitoring, logging, and incident response practices. Collaborate with engineers to identify and eliminate manual deployment or operational tasks. Work with internal IT and sysadmin teams to support secure developer access, device provisioning, and environment stability. Assist with patching, service configuration, and system documentation. Requirements: Basic experience with a major cloud provider, such as AWS. Familiarity with containerization technologies, such as Docker. Familiarity with version control systems such as Git. Proficiency in shell scripting and a basic knowledge of a programming language, such as Python, for automation. Basic experience with CI/CD principles and tools, with exposure to solutions like GitHub Actions considered a plus. Familiarity with Linux/UNIX operating systems and command-line interface. Basic understanding of networking concepts (e.g., TCP/IP, DNS, VPCs). Familiarity with infrastructure-as-code tools (e.g., Terraform, CloudFormation) is a plus. Eagerness to learn about security, cloud architecture, and developer tooling. Strong collaboration and communication skills; willingness to support internal partners and escalate when needed.

Vacancy No VN14812 Employment Type Permanent Location Country India Work Location Mumbai Who are V? As a global leader in ship management and marine services, we add value to a vessel’s operations. Operating around the clock and around the world, V. gives every client the quality and efficiency they need in every sector. Covering crew management and recruitment, quality ship management and technical services, together with supporting management and commercial services, V. has an unrivalled industry knowledge with performance assured. Our values, We Care, We Collaborate, We Challenge, We are Consistent, We Commit and Deliver, are at the heart of everything we do and they support our strategy of Investing in Talent. We are always interested in making contact with talented individuals - people who will demonstrate our values and deliver great service, for internal and external stakeholders. Overall Purpose of The Job To provide a high level of Support for the systems within the Group. Communicating with colleagues on all levels. Work within the structure of the IT department and maintain a professional level of behaviours. Work within the SLAs of external and internal customers. Continually provide excellent customer experience to both internal and external customers. Key Responsibilities and Tasks Supporting all V.Group Business Systems , these include in house applications and off the shelf applications used by V.Group Strictly adhere to the policies and procedures put in place by the V.Group VMS and IT policy documents. Provide telephone and remote support as part of the global team Working within the ServiceDesk system to update users during the lifecycle of the request and resolve or escalate as required. Enforcing the IT security policy and procedures. Work within SLA laid down by IT management Working at specified set agreed hrs to cover business needs Reporting to Line manager on daily tasks / issues What can I expect in return? V. Group can offer you a market leading salary and benefits package, in addition to significant opportunities for career growth and personal development. This a great opportunity to join a true leader in the maritime sector - a company that has exciting plans for future growth. Essential Good interpersonal skills and the ability to interact with all levels of colleagues in person and on the phone. Good Communication skills are essential. Must be able to communicate in English both orally and via email/teams. Technical Experience Hardware Knowledge of Desktops and Laptops and if any server exposure Software Windows 10 Operating system or any server Operating systems Microsoft O365 all applications Any database software Any scripting / coding software Networking/ Database / Security Desirable A basic level of knowledge of TCP/IP networking would be beneficial Any Db creation or administration knowledge Any knowledge of Cyber security Applications Close Date 03 Aug 2025

Vacancy No VN14811 Employment Type Permanent Location Country India Work Location Mumbai Who are V? As a global leader in ship management and marine services, we add value to a vessel’s operations. Operating around the clock and around the world, V. gives every client the quality and efficiency they need in every sector. Covering crew management and recruitment, quality ship management and technical services, together with supporting management and commercial services, V. has an unrivalled industry knowledge with performance assured. Our values, We Care, We Collaborate, We Challenge, We are Consistent, We Commit and Deliver, are at the heart of everything we do and they support our strategy of Investing in Talent. We are always interested in making contact with talented individuals - people who will demonstrate our values and deliver great service, for internal and external stakeholders. Overall Purpose of The Job You will undertake projects encompassing all aspects of shipboard systems including large scale system roll-outs, computer/communication system installation and support. You must balance the ability to participate within dynamic teams with the skill to satisfy the diverse requirements of our clients, group offices and ships. The projects you will undertake may require you to travel to managed vessels or other group offices worldwide. Key Responsibilities and Tasks Dealing with operational problems arising during the daily running of communications and computer systems onboard vessels; Problem determination and resolution of issues reported by vessels experiencing hardware or operational problems. Proactive Maintenance of existing equipment, hardware including networking equipment. First line troubleshooting of communication issues and escalation to service providers. Installation and configuration of new equipment (e.g. Servers, Firewalls, Switches, PCs, printers, etc.) Managing helpdesk tickets and completing tasks allocated from the Helpdesk system. Carry out cybersecurity audits, assessment and implement risk mitigation measures. Respond to cybersecurity incidents reported by vessels and resolve and/or escalate as required. System health checks. Maintaining records of systems & vessels supported. Communication of completed work Email / Phone support during weekends / public holidays Any other tasks assigned by the Team Lead – Vessel Support, Head of IT Operations and Group IS Support Manager You will provide support for critical vessel IT and communication issues during weekends and public holidays on a rotation basis. What can I expect in return? V. Group can offer you a market leading salary and benefits package, in addition to significant opportunities for career growth and personal development. This a great opportunity to join a true leader in the maritime sector - a company that has exciting plans for future growth. Essential Hands-on troubleshooting: Being able to quickly resolve technical issues with equipment, networks, or software in a high-pressure environment. Knowledge of computer hardware, software, networking, and troubleshooting. Familiarity with operating systems like Windows, Linux, and possibly others used on vessels. Understanding of LAN (Local Area Network) and WAN (Wide Area Network), TCP/IP, VPNs, routers, and switches. Familiarity with managing servers, databases, and onboard systems. Basic understanding of network security, firewall configurations, and vulnerability management to protect the vessel's IT infrastructure. Desirable Bachelor’s Degree (or equivalent) in a relevant field such as: Information Technology (IT)/ Computer Science/ Electrical/Electronics Engineering/ Maritime Engineering Experience with maritime communication and navigation software such as satellite communication systems, ECDIS (Electronic Chart Display and Information System), and AIS (Automatic Identification System). Experience in IT support in a maritime or offshore environment, particularly in managing the specialised IT systems onboard ships or oil rigs. Familiarity with the unique IT systems used on vessels, including communications systems (satellite, radio), onboard operational software, and bridge systems. Certification in IT Support or Networking: Such as CompTIA A+, Network+, or Cisco's CCNA (Cisco Certified Network Associate) can be advantageous. Applications Close Date 03 Aug 2025

Designation : Desktop support Engineer Qualifications: Bachelor's degree in Information Technical or a related field Experience: 2 + years of experience in hardware and network industry Salary: 4 LPA Location : Sandhurst Road Timing : 9am to 6pm Essential Duties and Responsibilities : providing first-line support for hardware and software issues. Diagnose and resolve technical issues related to desktops, laptops, printers, and peripherals. Set up new workstations, install software applications, and configure user accounts. Perform regular maintenance on hardware and software to ensure optimal performance. Maintain records of issues, resolutions, and inventory of hardware and software assets. Assist in training users on new software and technologies, providing guidance on best practices Set up and configure network hardware such as routers, switches, firewalls, and access points. Troubleshoot and resolve hardware issues; perform regular updates and patches. Use tools to monitor network performance and security; analyze traffic and usage patterns. Maintain accurate records of network configurations, diagrams, and hardware inventories. Work with other IT staff to integrate hardware with software systems and applications. Ensure hardware security measures are in place to protect against unauthorized access and threats Required Skills Strong understanding of operating systems (Windows 11), hardware components, and common software applications. Ability to diagnose problems quickly and efficiently. Excellent communication skills to interact with users and understand their needs. Ability to prioritize tasks and manage multiple support requests simultaneously. Basic knowledge of network troubleshooting (e.g., connectivity issues, Wi-Fi problems). Strong understanding of network protocols (TCP/IP, DNS, DHCP, etc.) and hardware. Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹33,000.00 per month Shift: Day shift Work Days: Monday to Friday Application Question(s): Are you qualified with Diploma/Degree in Bachelor's degree in Information Technical or a related field or relevant field? are you most comfortable with location Sandhurst Road ? what is your current annual salary / ctc? what is your expected annual salary / ctc? How many years of Proven experience in routers, switches, firewalls? what is your notice period? (in days) How would you rate yourself on a scale of 1 to 10?" between your experience /skills & as required experience in job descriptions? Work Location: In person

Designation : Desktop support Engineer Qualifications: Bachelor's degree in Information Technical or a related field Experience: 2 years of experience in hardware and network industry Salary: 4 LPA Location : Sandhurst Road Timing : 9am to 6pm ssssss Essential Duties and Responsibilities : providing first-line support for hardware and software issues. Diagnose and resolve technical issues related to desktops, laptops, printers, and peripherals. Set up new workstations, install software applications, and configure user accounts. Perform regular maintenance on hardware and software to ensure optimal performance. Maintain records of issues, resolutions, and inventory of hardware and software assets. Assist in training users on new software and technologies, providing guidance on best practices Set up and configure network hardware such as routers, switches, firewalls, and access points. Troubleshoot and resolve hardware issues; perform regular updates and patches. Use tools to monitor network performance and security; analyze traffic and usage patterns. Maintain accurate records of network configurations, diagrams, and hardware inventories. Work with other IT staff to integrate hardware with software systems and applications. Ensure hardware security measures are in place to protect against unauthorized access and threats Required Skills Strong understanding of operating systems (Windows 11), hardware components, and common software applications. Ability to diagnose problems quickly and efficiently. Excellent communication skills to interact with users and understand their needs. Ability to prioritize tasks and manage multiple support requests simultaneously. Basic knowledge of network troubleshooting (e.g., connectivity issues, Wi-Fi problems). Strong understanding of network protocols (TCP/IP, DNS, DHCP, etc.) and hardware. Ability to diagnose and resolve hardware and network issues. Experience with monitoring and management tools (e.g., Wireshark, Nagios). Ability to communicate technical concepts to non-technical stakeholders. Relevant certifications (e.g., Cisco CCNA, CompTIA Network+) can be beneficial. * Job Type: Full-time Pay: ₹400,000.00 per year Shift: Day shift Application Question(s): How many years of Proven experience in Desktop support engineer ? How many years of Proven experience in Network and hardware industry ? what is your current annual salary / ctc? what is your expected annual salary / ctc? what is your notice period? (in days) Work Location: In person

Greetings for Brocus IT Solutions Pvt Ltd Roles and responsibilities:  1Manage information technology Infrastructure.  Plan, organize, control, and evaluate IT operations.  Design, develop, implement, and coordinate systems, policies and procedures.  Ensure security of data, network access and backup systems.  Act in alignment with user needs and system functionality to contribute to organizational policy.  Identify problematic areas and implement strategic solutions in time.  Audit systems and assess their outcomes.  Preserve IT assets, information security and control structures.  Handle annual IT budget and ensure cost effectiveness. 2) Required Skills:  Previous experience as an IT manager for 2 - 3 years and relevant experience for 8 - 10 years of Handling IT Infrastructure of Voice Process.  Hands-on experience with Servers, Desktops, Laptops & networks as, System or network administrator.  Vendor Management for IT Asset and internet link delivery.  Active Directory, DHCP, DNS, Backup, Server Health Check & Maintenance.  Firewall & Cisco / Netgare network Switches configuration and troubleshooting  IT Clearance of off boarding Users.  IT asset allocation for on boarding employees. OS installation: - Win Server 2022 Standard, Win 7 Win 10 and 11.  MS outlook configuration, Outlook backup & restore and troubleshooting.  Disk Management, partitions.  Printer installation and troubleshooting  Antivirus update & virus protection  Scanner configuration & troubleshooting.  Troubleshooting of hardware and O/S.  Wireless Networking, Map drive, Data sharing.  TCP/IP Configuration, Internet Maintenance  Remote desktop and Remote assistance  User Profiles Backup and Restore.  Sharing folder, sharing device & Printer.  Knowledge Of Diallers like Ring Central, ViCi Dial will be add-on Perks & Benefits:  Benefits of Insurance  Loyalty Bonus  Attendance Bonus  5 Working Days  US Shifts Drop CV:hr_manager@brocussolutions.com Contact no.9967718747 Job Type: Full-time Pay: ₹35,000.00 - ₹47,392.73 per month Shift: Night shift Work Days: Monday to Friday Experience: total work: 1 year (Preferred) Work Location: In person

Job Title - VOIP Support Engineer Job Location - Mumbai Experience : 6 months to 5yrs The Opportunity : We at Agami Tech are looking for a highly skilled and motivated VOIP Support Engineer to join our team. As a VOIP Support Engineer, you will be responsible for providing technical support and troubleshooting assistance to customers using Voice over Internet Protocol (VOIP) technologies. Your primary focus will be resolving customer issues related to VOIP systems, ensuring a seamless and reliable communication experience. The ideal candidate will have a strong technical background in networking and telecommunication technologies, excellent problem-solving abilities, and a customer-centric approach. Responsibilities: ● Provide technical support to customers experiencing issues with VOIP systems, including voice quality, call drops, configuration, and connectivity problems. ● Diagnose and troubleshoot technical issues reported by customers through various channels, such as phone, email, or ticketing systems. ● Collaborate with internal teams, including network engineers, software developers, and system administrators, to resolve complex issues and escalate problems when necessary. ● Conduct thorough analysis of network traffic and system logs to identify root causes of issues and develop appropriate solutions. ● Perform configuration changes, upgrades, and patch installations on VOIP systems to optimize performance and ensure compatibility with customer environments. ● Develop and maintain technical documentation, including troubleshooting guides, knowledge base articles, and best practices, to assist customers and internal teams. ● Provide training and guidance to customers and internal stakeholders on the proper usage and configuration of VOIP systems. ● Stay up-to-date with industry trends and emerging technologies related to VOIP and telecommunication to continuously enhance knowledge and skills. ● Participate in on-call rotation and provide after-hours support as needed. Requirements: ● Bachelor's degree in Computer Science, Telecommunications, or a related field. Relevant certifications (e.g., CCNA, CCNP, CCIE, or equivalent) are a plus. ● Proven experience working as a VOIP Support Engineer or in a similar technical support role. ● Strong understanding of VOIP technologies and protocols, such as SIP, RTP, H.323, and TCP/IP. ● Proficiency in configuring and troubleshooting VOIP platforms, such as , Asterisk, or Freeswitch ● In-depth knowledge of networking concepts, including LAN, WAN, routers, switches, firewalls, and VPN. ● Familiarity with network monitoring and troubleshooting tools, such as Wireshark, SolarWinds, or Nagios. ● Excellent analytical and problem-solving skills, with the ability to think critically and adapt to changing circumstances. ● Strong customer service orientation and the ability to effectively communicate technical concepts to non-technical users. ● Ability to work independently and prioritize tasks in a fast-paced, dynamic environment. ● Strong documentation and organizational skills. Preferred Qualifications: ● Experience with cloud-based VOIP solutions, such as Amazon Connect, Twilio, or RingCentral. ● Knowledge of session border controllers (SBCs) and their role in VOIP deployments. ● Familiarity with scripting languages, such as Shell, for automation and customization purposes. ● Experience with virtualization technologies, such as VMware or Hyper-V. Job Type: Full-time Pay: Up to ₹600,000.00 per year Benefits: Provident Fund Shift: Day shift Work Days: Monday to Friday Application Question(s): Notice Period Education: Bachelor's (Required) Experience: VOIP, Linux, Telephony, Red Hat: 1 year (Required) VOIP Support Engineer: 1 year (Required) Work Location: In person

Description Serve as the initial point of contact for all IT support requests, incidents, and inquiries via phone, email, or ticketing system (ServiceNow). Troubleshoot and resolve hardware, software, and network issues on laptop and other peripherals. Maintain accurate and timely updates of all assigned tickets within the ServiceNow system. Escalate complex or unresolved issues to appropriate support teams while maintaining ownership and communication with the end user. Perform user account management tasks including onboarding, offboarding, password resets, and permissions adjustments in Active Directory and related systems. Ensure all service level agreements (SLAs) are met and documented appropriately. Participate in documentation of technical processes, FAQs, and knowledge base articles. Support IT asset management and inventory processes. Provide remote and in-person support as needed. Participate in on-call rotation or extended hours support, if required. Qualifications Qualifications Required: Bachelor's degree required. Preferred in Information Technology or a related field. Minimum of 3 years of experience in an IT Service Desk or technical support role. Proficient in using ServiceNow for ticketing and ITSM processes. Strong knowledge of Windows OS, Office 365, and common laptops and user applications. Understanding of networking fundamentals (TCP/IP, DNS, DHCP). Experience with Active Directory and basic user management tasks. Excellent verbal and written communication skills. Strong customer service orientation and troubleshooting abilities. Preferred: ITIL Foundation certification. Experience with remote support tools (e.g., RDP, Zoho Quick Assist, Teams) Familiarity with Mac OS and Conference room equipment. Working Conditions Ability to work in rotational shift for 24x7 support to users across the globe. Flexibility to work outside normal business hours or weekends as needed for system maintenance or project delivery. Job Information Technology Primary Location India-Maharashtra-Mumbai Schedule: Full-time Travel: No Req ID: 251773 Job Hire Type Experienced Not Applicable #BMI N/A