TatSaraasa Resort & Spa is looking for Assistant Housekeeping Manager to join our dynamic team and embark on a rewarding career journey Supervision and Leadership:Assist in recruiting, training, and supervising housekeeping staff Provide leadership and guidance to the team, fostering a positive and productive work environment Conduct regular performance evaluations and provide constructive feedback Daily Operations:Collaborate with the Housekeeping Manager to develop and implement efficient cleaning schedules Ensure that all cleaning tasks are completed to the highest standards Monitor inventory levels of cleaning supplies and equipment, and coordinate replenishment as needed Oversee the proper use and maintenance of cleaning equipment Quality Assurance:Conduct regular inspections to ensure cleanliness and compliance with established standards Address and resolve guest complaints or concerns related to housekeeping services promptly Implement corrective actions and continuous improvement initiatives Communication:Maintain open and effective communication with other departments, especially Front Office and Maintenance, to address any housekeeping-related issues Attend regular meetings with the management team to provide updates and collaborate on improvements Training and Development:Assist in the development and implementation of training programs for housekeeping staff Ensure that staff is knowledgeable about safety procedures and protocols Budget Management:Assist in budget planning and control to optimize resources and achieve cost-effectiveness Monitor and control expenses related to housekeeping operations Health and Safety Compliance:Ensure compliance with health and safety regulations and maintain a safe working environment for the housekeeping team Implement and enforce proper sanitation procedures Reporting:Prepare regular reports on housekeeping operations, including staff performance, inventory, and guest feedback
TatSaraasa Resort & Spa is looking for Room Attendant to join our dynamic team and embark on a rewarding career journey Clean guest rooms according to established standards, including changing linens, making beds, dusting, vacuuming, and cleaning bathrooms Replenish guest room supplies, such as toiletries and towels Check all appliances and equipment in guest rooms to ensure they are in working order Report any maintenance or repair needs to appropriate staff Maintain a friendly and professional demeanor with guests, responding promptly to requests and inquiries Ensure the security of guest rooms and their belongings Follow established safety and security protocols, including handling of hazardous materials and reporting any accidents or incidents Maintain cleanliness and orderliness of housekeeping storage areas and equipment Good communication and interpersonal skills
TatSaraasa Resort & Spa is looking for Steward / GSA to join our dynamic team and embark on a rewarding career journey Customer Service:Welcome and greet guests in a friendly and professional manner Assist guests in finding suitable seating arrangements and present menus Table Service:Take food and beverage orders accurately and efficiently Serve food and beverages to guests in accordance with established service standards Cleanliness and Hygiene:Set up dining areas, including cleaning and arranging tables, chairs, and table settings Maintain cleanliness in the dining area, ensuring a neat and organized appearance Communication:Communicate effectively with kitchen staff to ensure accurate and timely order delivery Address guest inquiries, concerns, and special requests promptly and courteously Team Collaboration:Collaborate with kitchen and other restaurant staff to ensure smooth operations Assist in restocking and replenishing dining and service areas Adherence to Policies:Follow established health and safety guidelines, including food safety and sanitation practices Adhere to company policies and procedures regarding service standards and conduct
TatSaraasa Resort & Spa is looking for GRE (Guest Relation Executive) to join our dynamic team and embark on a rewarding career journey Guest Assistance: Welcome guests, provide information, and assist with their needs and requests This may include check-in/check-out procedures, room allocation, luggage handling, and escorting guests to their accommodations Customer Service: Deliver excellent customer service by promptly and professionally addressing guest inquiries, concerns, and complaints Handle difficult situations with tact and diplomacy to ensure guest satisfaction Communication: Maintain clear and effective communication with guests, both in person and through various channels such as telephone, email, and social media Provide accurate and helpful information about facilities, services, and local attractions Problem Resolution: Proactively identify and resolve guest issues and complaints in a timely and efficient manner Collaborate with relevant departments or individuals to address and resolve any service-related problems Guest Feedback: Collect and analyze guest feedback to identify areas for improvement Take appropriate action to enhance the guest experience based on feedback received Relationship Building: Foster positive relationships with guests, ensuring their loyalty and satisfaction Anticipate and fulfill guest needs to create a personalized and memorable experience Coordination: Collaborate with various departments, such as housekeeping, food and beverage, and maintenance, to ensure smooth guest experiences Coordinate special requests, such as room setups, amenities, and event arrangements Administrative Tasks: Perform administrative duties related to guest relations, such as maintaining guest records, updating databases, preparing reports, and processing guest requests or reservations Crisis Management: Handle emergency situations and guest complaints effectively, remaining calm and composed under pressure Follow established procedures and protocols to ensure the safety and well-being of guests Product Knowledge: Stay updated on the features, amenities, and services offered by the organization Possess a thorough understanding of local attractions, transportation options, and other relevant information to assist guests effecti
TatSaraasa Resort & Spa is looking for Purchase Executive to join our dynamic team and embark on a rewarding career journey Responsible for overseeing the procurement of goods and services for an organization Identifying and sourcing potential suppliers and negotiating contracts Managing the purchasing process, from requisition to delivery Monitoring inventory levels and ensuring timely reordering of supplies Conducting market research to stay informed of industry trends and best practices Maintaining supplier relationships and resolving any issues that may arise Ensuring compliance with purchasing policies and procedures, as well as relevant laws and regulations Collaborating with other departments, such as finance and production, to meet the organization's needs Preparing and tracking purchasing reports and budgets Strong negotiation, communication, and analytical skills