About the Role Ability to troubleshoot and resolve Level 1 & Level 2 network incidents, including connectivity issues, latency, and packet drops. Responsibilities Hands-on experience with Layer 2 & Layer 3 networking (Switching, Routing, and WAN technologies). Understanding and hands-on experience with SD-WAN solutions (preferably Versa, Viptela, or Fortinet). Configuring and managing WAN edge devices, including policies, traffic steering, and VPNs. Knowledge of MPLS, VPNs (IPsec, SSL), QoS, and WAN optimization techniques. L2 skills on Fortinet firewall and security best practices. Proactively address customer issues and ensure timely resolution. Work efficiently with cross-functional teams, senior engineers, and external vendors to resolve incidents. Support and assist L1 engineers in troubleshooting and knowledge transfer. Experience performing configuration changes, firmware upgrades, and network maintenance activities. Conducting post-change validations and rollbacks if needed. Qualifications Any Technical Education Minimum 4 years experience on operation on networking, firewall, SDWAN. Required Skills Strong understanding of networking, SDWAN, firewall concepts, including TCP/IP, subnetting, VLANs, SSL VPN, NGFW and routing protocols (OSPF, BGP, EIGRP). Clear and professional verbal & written communication to interact with customers, vendors, and internal teams. Quick decision-making to restore services within SLAs. ```
