460 Tat Jobs - Page 9

We are looking for a skilled professional with 4 to 6 years of experience to lead our Microfinance Operations team in Mumbai. The ideal candidate will have a strong background in asset operations and large team handling experience. Roles and Responsibility Manage end-to-end centralized operations for microfinance loans, ensuring productivity, quality, and cost targets. Handle repayment, reconcile LMS & GL balances, and calculate partner payouts within TAT. Ensure compliance with all audit, MFI, and RBI regulations, coordinating with insurance partners and resolving customer queries. Review operational scorecards daily to determine root causes and resolve issues. Publish daily reports and trackers, staying updated on changes in the microfinance industry and suggesting best practices. Lead systems change requirements, raise BRD, UAT, and roll out with close coordination with IT. Job Minimum 4 to 6 years of experience in asset operations, with at least 2 years in managerial roles. Strong skills in project management, team management, and stakeholder management. Experience in microfinance operations is preferred, along with knowledge of auditing, financial services, and broking. A graduate degree is required, with an MBA being preferred; relevant certifications are also desirable. Excellent communication and leadership skills are essential, with the ability to manage large teams and senior stakeholders. Ability to work in a fast-paced environment, meet deadlines, and focus on delivering results. Additional Notes The selected candidate should have minimum 2 years of managerial experience in handling Asset Operations.

We are looking for a skilled professional with 4 to 6 years of experience to lead our Microfinance Operations team in Mumbai. The ideal candidate will have a strong background in asset operations and large team handling experience. Roles and Responsibility Manage end-to-end centralized operations for microfinance loans, ensuring productivity, quality, and cost targets are met. Handle repayment, reconcile LMS & GL balances, and calculate partner payouts within TAT. Ensure compliance with all audit, MFI, and RBI regulations, coordinating with insurance partners and resolving customer queries and complaints. Review operational scorecards daily to determine root causes and resolve issues, ensuring no critical or repeated audit observations. Publish daily reports and trackers, staying updated on changes in the microfinance industry and suggesting best practices. Interview, hire, train, coach, evaluate, and redirect central unit team members for optimal performance. Foster collaborative relationships with internal customers (Sales, Credit, Collections, Finance) to ensure optimal communication. Identify and run all projects related to Microfinance Operations, leading systems change requirements and raising BRD, UAT, and rolling out with close coordination with IT. Job Minimum graduate; MBA preferred. 4 to 6 years of experience in asset operations, with large team handling and senior stakeholder management skills. Experience in microfinance operations is preferred. Strong project management skills, including identifying and running projects related to Microfinance Operations. Excellent team and stakeholder management skills, with the ability to foster collaborative relationships with internal customers. Ability to work in a fast-paced environment, meeting productivity, quality, and cost targets.

We are looking for a highly skilled and experienced professional to lead our sales team in Delhi. The ideal candidate will have 6-10 years of experience in sales management, preferably in the banking or financial services industry. Roles and Responsibility Develop and implement effective sales strategies to achieve top-line targets. Lead the nationwide sales team to meet business objectives. Manage relationships with external and internal stakeholders to achieve business goals. Source business from identified channel partners and end customers through ground sales force teams. Perform research to identify new potential customers and market opportunities. Formulate and implement sales promotion plans to increase sales and generate new business. Provide timely and effective solutions aligned with clients'' needs, ensuring TAT is delivered to stakeholders through continuous process improvement and better product offerings. Manage key variables like rates, pf, payouts, and deviation approvals for the product. Meet external stakeholders for relationship management, including channel expansion, query resolution, and issue resolution. Negotiate and close agreements with customers. Monitor and analyze performance metrics, including manpower productivity, and suggest/implement improvements. Allocate monthly targets for each region/area/branch for each product in the product mix and ensure implementation of the monthly sales plan. Prepare monthly, quarterly, and annual sales forecasts. Liaise with Marketing and Product Development departments to ensure brand consistency. Stay updated with new product launches and ensure sales team members are on board. Ensure 100% adherence to Legal, Audit, and Compliance norms for the department. Manage and develop reportees to take on higher-level and challenging jobs in the function. Job MBA/PGDBA/PGPM or equivalent degree. Proven track record of achieving sales targets and leading high-performing teams. Strong understanding of the banking or financial services industry. Excellent communication, negotiation, and problem-solving skills. Ability to work in a fast-paced environment and adapt to changing circumstances. Strong analytical and leadership skills.

We are looking for a skilled professional with 4 to 6 years of experience to lead our Microfinance Operations team in Mumbai. The ideal candidate will have a strong background in asset operations and large team handling experience. Roles and Responsibility Manage end-to-end centralized operations for microfinance loans, ensuring productivity, quality, and cost targets. Handle repayment, reconcile LMS & GL balances, and calculate partner payouts within TAT. Ensure compliance with all audit, MFI, and RBI regulations, coordinating with insurance partners and resolving customer queries and complaints. Review operational scorecards daily to determine root causes and resolve issues, ensuring no critical or repeated audit observations. Publish daily reports and trackers, staying updated on changes in the microfinance industry and suggesting best practices. Interview, hire, train, coach, evaluate, and redirect central unit team members for optimal performance. Foster collaborative relationships with internal customers (Sales, Credit, Collections, Finance) to ensure optimal communication. Identify and run all projects related to Microfinance Operations and lead systems change requirements, raising BRD, UAT, and rolling out with close coordination with IT. Job Minimum graduate; MBA preferred. 4 to 6 years of experience in asset operations with large team handling experience and senior stakeholder management skills. Experience in microfinance operations is preferred. Strong project management skills, including identifying and running projects. Excellent team and stakeholder management skills, with the ability to foster collaborative relationships. Ability to work in a fast-paced environment and meet productivity, quality, and cost targets.

We are looking for a highly motivated and experienced professional with 2 to 7 years of experience to join our team as an Officer-CEQ-Sales-Rohtak in Rohtak, Haryana. The ideal candidate will have a strong background in sales and customer relationship management. Roles and Responsibility Develop and maintain client relationships to meet and exceed sales targets. Manage the direct sales team to achieve business objectives. Analyze P&L and portfolio growth to identify areas for improvement. Generate interest income through cost of fund and fee income from syndication, down selling, cross-selling, and insurance. Monitor total value of outstanding loans, including auto and non-auto loans. Ensure health of portfolio by provisioning for customers, controlling overdues, and maintaining customer connect. Acquire new customers and manage products per customer. Measure customer satisfaction scores and develop corporate tie-ups through large, mid, and government channels. Maintain documentation and audit records, including PDD Outstanding % and TAT. Job Post Graduate or Graduate in any discipline. Minimum 2 years of experience in sales or customer relationship management. Possess strong skills in customer acquisition, portfolio management, and sales team management. Demonstrate excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines is essential. Strong analytical and problem-solving skills are required.

We are looking for a highly skilled and experienced Relationship Executive to join our team in Delhi. The ideal candidate will have 2-5 years of experience in sales support, leasing, or a related field. Roles and Responsibility Develop and maintain strong client relationships to drive business growth. Manage the direct sales team to meet and exceed expectations. Acquire new customers and expand existing customer base through effective sales strategies. Collaborate with cross-functional teams to achieve business objectives. Analyze market trends and competitor activity to identify opportunities. Provide excellent customer service to ensure high levels of customer satisfaction. Job Post Graduate or Graduate in any discipline. Minimum 2 years of experience in sales support, leasing, or a related field. Strong communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Excellent problem-solving and analytical skills. Experience in managing and developing client relationships. Responsible for P&L and portfolio growth of the business for the region. Interest income - cost of fund (as of month of measurement). Fee income charged upfront and through syndication, down selling, cross sell, and insurance. Total value of outstanding loans - auto & non-auto. Health of portfolio - provisioning for customer, overdue control, customer connect. Customer acquisition - number of new customers added, number of products per customer. Customer satisfaction score. Corporate tie-ups - book, NII, FEE in new corporate tie-ups entered through Large, Mid, and Govt. Business. Documentation & audit - PDD outstanding%, TAT. Additional Info The selected candidate will be working at Videocon Towers-M1-M3.

We are looking for a highly skilled and experienced Relationship Manager to join our team in Patna. The ideal candidate will have 2-7 years of experience in sales, preferably in the banking or financial services industry. Roles and Responsibility Develop and maintain strong client relationships to drive business growth. Manage and lead a direct sales team to meet and exceed expectations. Acquire new customers and expand existing customer base through effective sales strategies. Analyze market trends and competitor activity to identify opportunities for growth. Collaborate with cross-functional teams to achieve business objectives. Provide excellent customer service and support to ensure high levels of customer satisfaction. Job Post Graduate or Graduate in any discipline. Minimum 2 years of experience in sales, preferably in the banking or financial services industry. Proven track record of success in sales and relationship management. Excellent communication, leadership, and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Strong analytical and problem-solving skills with attention to detail. Responsible for P&L and portfolio growth of the business for the region. Interest income - cost of fund (as of month of measurement). Fee income charged upfront and through syndication, down selling, cross sell, and insurance. Total value of outstanding loans - auto & non-auto. Health of portfolio - provisioning for customer, overdue control, customer connect. Customer acquisition - number of new customers added, number of products per customer. Customer satisfaction score. Corporate tie-ups - book, NII, FEE in new corporate tie-ups entered through large, mid, and govt. business. Documentation & audit - PDD outstanding%, TAT. Additional Info The company offers a dynamic and supportive work environment with opportunities for professional growth and development.

We are looking for a skilled professional with 4 to 6 years of experience to join our team as an Associate - Operations (Physical File Management Process) in Gurgaon, Sector 14. The ideal candidate will have a strong background in asset operations and team handling experience. Roles and Responsibility Manage day-to-day microfinance physical file management processes. Ensure files are tracked from inward to storage and quality checked according to the checklist. Document scanning and image storage in the system. Collaborate with business teams to achieve agreed FTR targets. Review operational scorecards daily to determine root causes and resolve issues. Publish daily reports and trackers. Manage outsourced partners and ensure agreed processing TAT is achieved. Ensure no critical and repeated audit observations and no open customer complaints beyond defined timelines. Serve as the first point of contact for business and outsourced vendors. Interview, hire, train, coach, evaluate, and redirect team members for optimal performance. Identify and run all projects related to microfinance operations and lead systems change requirements, raising BRD, UAT, and coordinating the roll-out with IT. Job Minimum graduate; MBA preferred. 4 to 6 years of experience in asset operations, team handling, and senior stakeholder management. Experience in microfinance operations is preferred. Strong skills in project management, team management, and stakeholder management. Ability to work in a fast-paced environment and meet deadlines. Excellent communication and interpersonal skills.

Role & responsibilities Need 2 Malayalam Team leader for Voice Process Need 2 Team Leaders Who had experience in CHAT & EMAIL - Process Need candidate 1 to 3 year's experience in Banking sector Team [ Sales Dept more Preferable] Location: Hebbal - Bangalore Need Immediate to 15 days (30 Days Negotiable) Candidates For more details contact - Charlie - 7330616341 (Do WhatsApp only Don't Call)

About Us - PeakAlpha is an award winning, SEBI-registered, wealth management company, driven by one credo: to respect and manage others money as we would our own. Nineteen years in business and a host of awards later, PeakAlpha continues to be committed to building long-term relationships with customers, employees, and associates. People are at the center of what we do because money ultimately must work for people and help them realize their goals. With state-of-the-art proprietary models and a team of qualified professionals, PeakAlpha crafts financial plans for all categories of customers – from high-net-worth individuals to those starting on their professional journeys, families, and individuals. PeakAlpha has always been guided by adherence to ethical business practices, managed and motivated our team to be customer-oriented team players and employ best possible financial planning processes and tools to transform lives. Job Location – Bangalore (Hybrid) Reporting to – Senior Manager - Operations Key Responsibilities – Handling customer/internal queries (transaction status, account statements etc) Handling execution of investments and related transactions for clients Taking ownership of customer’s issues and following problems through to resolution Vendor management Processing of application forms for mutual funds, insurance and other transactions (scrutinizing, scanning, data entry, dispatching for processing) everyday within deadlines Maintain 100% system adherence by monitoring and tracking various TAT’s and SLAs defined at each customer interaction point Reconciling all transactions daily MIS Management Qualifications - Graduate/ Postgraduate in any discipline Minimum 3 - 5 years of industry experience Required Skills- Excellent communication, interpersonal and listening skills Good analytical skills Proficient in MS Excel Exposure to dashboard management is a plus High attention to detail and proven ability to manage multiple, competing priorities simultaneously Proven customer service experience Strong entrepreneurial drive Exhibit a deep sense of responsibility and ownership and operate independently, flexibly and proactively Ability to engage with people and build deep and high-quality relationships Benefits - Growth and learning opportunities, working with the best subject matter experts in the industry Flexible work hours & Hybrid model **Please send your resumes to careers@peakalpha.com and be part of an organization that is on a high growth trajectory! ** ***We are an Equal opportunity employer***

Role- Customer Specliest 1-3 Yr Exp Into Into customer Handling Any Graduate CTC- Up to 5.5 LPA WFO Location - Bangalore 5 Days working 2 days off both side Cab Shift- US Interview - Virtual For more info contact : HR Haider - 9256424833

Customer Support Social Media Escalation Process Job Location: Bangalore (Work from Office) Job Description: We are hiring Customer Support Executives for our Social Media Escalation Process . The ideal candidate should have prior experience in handling customer escalations via social platforms and must possess strong communication skills in English and Hindi . Key Responsibilities: Handle escalated customer queries/complaints received through social media channels Provide timely, empathetic, and effective resolutions Coordinate with internal teams for issue resolution Maintain records of all escalated interactions and follow-ups Required Experience: Minimum 6 months of experience in Customer Support with exposure to escalation handling Educational Qualification: Minimum 12th pass Language Requirements: Fluency in English and Hindi is mandatory Shift & Working Days: Day Shifts 6 Days Working , 1 day rotational off Salary: CTC: 35,000 per month Take Home: 30,000 per month Contact for Interview: Kamya 9084148502

Work with Hiring Managers Interview Coordination Recruitment-thru Job Portals, Networking sites, Database, Consultants-for Factory & Pan India Sales Requirement On-boarding Documentation Information to Payroll Coordinate with Regional Team for hiring Required Candidate profile Hands on exp in Recruitment cycle in large manufacturing/Engineering companies Schedule/Travel coordination for smooth interview process-with Panel & Candidates MS office ERP-advantage Hire within TAT Perks and benefits MUST-Recruitment exp in Manufacturing/Engineering

Key Responsibilities: Conduct daily briefings with the SLM and OP teams appreciate good work, address issues, and update them on new information. Ensure all team members are informed about the days appointments, consultant availability, specialties, and any new offers. Be present in OP areas during peak hours to monitor flow and support operations. Personally oversee VIP arrangements as per individual requirements. Take rounds in all OPDs, especially during peak times; ensure cleanliness and a welcoming environment. Ensure customers are comfortable at all times, and that delays are handled proactively in line with standards. Track SLM conversions, bed bookings, and follow-ups. Oversee conversions for all health check packages. Supervise all internal marketing events to maximize productivity and engagement. Meet consultants regularly, work closely with them, and stay updated on their requirements. Share customer feedback with respective doctors on a regular basis. Monitor customer complaints, ensure adherence to the escalation matrix and TATs, and personally follow up to ensure issue closure. Coordinate with the Corporate team for all unit-level activities and quality improvement initiatives. Ensure adherence to all SOPs and departmental compliance for certifications, audits, and award assessments. Ensure accuracy and timely submission of all standard reports (daily, monthly). Take regular rounds; meet all patients and their attendants to ensure their well-being. Track reported issues and ensure timely closure as per defined TATs; expedite any pending concerns. Ensure self and team are well-groomed and maintain discipline and decorum at all times. Lead the implementation of the Service Vision, ensuring every service experience creates customer delight. Personally engage with customers to enhance their experience and fulfill expectations. Offer actionable suggestions to improve service offerings, based on real-time observations and feedback.

Opening for Team Leader for BPO - Agrochemical Experience Required 2-3years in Agrochemical farming or agriculturally based BPO Prior experience managing a Headcount of 80+ sales officers, field agents, or tele sales Preferred background- working experience in Agrochemical farming or agricultural based BPO 6 days working Excellent verbal skills basic English & Fluent Hindi + regional languages Lead, mentor & supervise a sales team to ensure they meet targets Develop and implement outbound/field sales strategies across dealer and farmer networks Set sales quotas, monitor performance, and conduct regular reviews Coordinate lead generation, order processing, logistics, and payments Provide technical support: product usage, safety, application guidance for pesticides/fertilizers Liaise between sales, marketing, production, and quality teams Prepare and present sales reports, forecasts, market insights, and competitor analysis To Apply: Send resume to preeti@mounttalent.com Contact Number - 8527714488 Location: Noida

Role Summary: We are looking for an experienced and dynamic Team Leader- Operations to lead and manage a team of 15-20 members in a fast-paced international process environment. The ideal candidate will be responsible for managing team performance, driving productivity, quality, shrinkage, and attrition, while coaching and supporting team members to achieve business goals. The candidate should also have experience handling international processes and leading teams in a high-performing, 24/7 work environment. What you would be doing: Team Management: Leading and managing a team of 15-20 team members, ensuring the achievement of performance targets (Productivity, Quality, Shrinkage, Attrition). Performance Coaching & Development: Coaching new team members, conducting regular performance reviews, and providing feedback to help enhance team members' skills and productivity. Process Improvement & Recommendations: Reviewing current processes and recommending improvements to optimize overall team performance and Customer Satisfaction (CSAT). Training Needs Analysis (TNA): Identifying training gaps, addressing process issues, and designing plans to bridge gaps to ensure consistent team growth. Floor Support & Escalation Management: Providing ongoing floor support, managing live escalations, and ensuring smooth handling of issues in real-time. Target Achievement: Managing and ensuring that individual and team targets (IC targets, AHT) are met as per the given guidelines, segmented by tenure buckets. Reporting & Analysis: Monitoring and reviewing team performance data regularly to identify areas of improvement and taking corrective actions. Shift Flexibility: Working in a flexible 24/7 environment to provide consistent support and leadership. Qualifications & Skills: Experience: Minimum of 1+ years of experience in managing a team in an international process. Preferred Experience: Previous experience in handling hotel industry processes and leading teams in a customer service-oriented environment. Leadership Skills: Strong supervisory and team management skills, with the ability to motivate and manage team members effectively. Communication Skills: Excellent written and verbal communication skills in English. Technical Skills: Basic proficiency in computers, MS Excel, and relevant software. Organizational Skills: Highly organized, methodical, and capable of managing multiple tasks simultaneously. Flexibility: Comfortable working in a 24/7 work environment with the ability to adapt to changing business needs. Whats Expected: Ability to drive performance and team development in a high-pressure environment. A passion for improving team performance and delivering excellent customer service. Strong decision-making skills and the ability to handle escalations effectively. Additional Information: Work Environment: 5 days working, Work From Office (WFO), flexible shifts. Must Have: Previous experience in hotel industry processes is a must. Interested candidates can share their CV at sonam.singh1@igtsolutions.com

We are currently looking for dynamic and customer-focused professionals to join our Inbound Customer Service Team in a BPO setting. The role involves handling incoming calls, resolving customer queries efficiently, and delivering a high-quality customer experience. Key responsibilities include: * Answering inbound customer calls professionally and providing accurate information. * Resolving queries related to products, services, orders, billing, or general concerns. * Maintaining customer satisfaction by providing timely and effective solutions. * Escalating unresolved issues to the appropriate internal teams when necessary. * Following communication scripts and company guidelines during interactions. * Updating customer interaction details in CRM tools or internal systems. * Meeting or exceeding daily, weekly, and monthly performance targets (AHT, CSAT, FCR, Attrition & shrinkage etc.). * Collaborating with team leaders and support staff to improve service quality. * Adhering to all compliance, data privacy, and quality standards. Please note that team handling experience with a team size of 10-15 members is a must for this role. For more information, please contact me at sumankumari1@policybazaar.com or send your CV via WhatsApp to 9934827654.

Candidate should have good knowledge on multiple Trade products (LG & LC). Candidate should be willing to handle customer queries through calls & emails by co-ordinating with different departments. Candidate should have good communication skills. Candidate should ensure to meet the SLAs & TAT. Candidate should be proactive & avoid any escalations due to delays/misses. Qualifications Bachelor's Degree Job Location

Skill required: Retirement Solutions - Customer Service Designation: Customer Service Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do 8+ years of experience in US Retirement Services domain Defined Contributions5+ years of experience in managing processes across Money In or Money Out or Institutional contributions with people span of 20 30 resourcesExperience with remote transition, hands on with process reporting:SLA, TAT, Quality, AHT, NIGO, RCAExcellent people leadership skills, ability to manage team in critical situations and drive holistic engagementAbility to identify and implement improvement opportunities across process, reporting and controlsASPPA Certification (Preferred)Manage and lead a team of operations professionals, including assigning work, monitoring progress, providing feedback, and coaching, and evaluating performanceQuality Review of high dollar Money In- Retirement Services TransactionsResponsible for supervising and training, ensuring that they are following company policies and procedures.Manage customer relations and resolving customer queries.Ensures that the business is following all relevant regulations and laws.Prepare reports and presentations on operational performance and provide recommendations for improvementCollaborate with other departments to ensure the effective integration of operations with other business functionsBachelor s degreeExperience in Retirement Services, with a proven track record of successfully managing and leading teamsStrong leadership skills, with the ability to motivate and inspire team membersExcellent communication skills, both written and verbal, with the ability to effectively present complex information to a range of audiencesStrong analytical and problem-solving skills, with the ability to identify and resolve operational issuesKnowledge of operational best practices, including quality control, performance management, and process improvement What are we looking for NANA Roles and Responsibilities: Proficient in MS Office applications Word, Excel & PowerPointStrong organizational skills, with the ability to manage multiple projects and priorities simultaneouslyAbility to work independently and as part of a team, with a strong commitment to collaboration and teamwork Qualification Any Graduation

Strategic: - To Handle the Recruitment cycle and close the position in specified time. - Head Hunting & Create strategies for efficient recruitment to get right person at right time for right position. Implementation: - To create a resume bank for the company. - To be active on portals like Naukri, Monster, Linkedin in regards to vacant positions and create employer Brand. - To Conduct First Round of interview. - To Manage Joining Formalities of Employees. - To send the Tracker of Recruitment progress to HOD on daily Basis in regards to the predefined TAT. ATTITUDINAL SKILLS: PASSION Responsible Speed. Winning Attitude with 'Never Say Die spirit' Problem Solving Skills Sound Memory FUNCTIONAL SKILLS: - Very Strong knowledge & skill on Recruitment Handling. - Hands on experience with handling Candidates Negotiation round. - Very strong Analytical skill required. - Strong on Follow-ups. - Multitasking

Elite Area Business Manager - WC -SALARIED PL AND WORKING CAPITAL-Sales Job Role: To drive a team of Business and/or Portfolio RMs at Area level To manage a team who can drive New Client Acquisition and/or manage, maintain and enhance assigned portfolio of existing customers Drive team for new acquisition through Branch Banking and/or Customer referrals To build relationships with key persons (CFOs/ promoters) in the target segments & build client trust & confidence. Focus to continually increase the Book size, SOH and profitability of the Location To inculcate in team members understanding of client business models, trade related activities, cash flows etc. and drive identification of opportunities and growing client relationships. Grooming and mentoring team members so that they achieve their desired performance levels (RM productivity) Resolving/Addressing location level concerns Channel Management viz RL, Privy, Wealth etc Drive adoption of various digital initiatives at location level To ensure right sourcing is being done at the location Deepen our market reach through trade meeting, industry associations, local forums etc. Enhance X-sell opportunities such as KLI, KGI, CMS etc Strengthen and build sustainable trade book with healthy mix of importers and exporters at location level To be alert on competitive elements in the target segments (viz. other banks etc.) & Augment the presence and penetration of the Kotak brand in the target market Drive high caliber client service from the Team Manage TAT for the location within specified levels for all aspects such as client onboarding, processing of customer requests, renewals etc Improve efficiency by monitoring & overseeing continuous improvement of processes. Benchmark and adopt best practices used in the Industry to further build efficiency at the location Constantly share rapport with the operating units to customize and develop solutions Mitigate risks and manage them actively Ensure hygiene parameters such delinquency, churn, utilization etc are met at location Job Requirements: Qualification MBA and/or Professional Degree preferred Job Knowledge and experience Experience: 8 years experience in the local market. Background in Credit & Sales Knowledge is required. Prior experience of driving and managing Teams is required. Good Leadership, Self-motivation and communication skills for driving Teams Relationship Management Skill Good influencing skills Should be able to drive and work with a Team reporting Should be a Team player, Relationship person and should be ready to travel widely Must have on-rolls team handling experience (Need to have supervisory role experience

CEC-Service Assurance Officer-Customer Experience Center-Contact Centre Inbound CEC - Service Assurance Officer Department Customer Experience Center Location Thane Reporting Relationship CEC Team Leader Service Assurance Position Grade Assistant Manager/Deputy Manager Job Role To respond to customer complaints/issues received on calls/emails and provide effective resolution To handle escalations at level 1 and ensure that the complaint gets resolved rather than getting further escalated Seek advice and escalate the issue to relevant teams Co-ordinate and follow up with support teams for resolution of customer complaints To ensure that customers do not have to approach senior management for resolution of issues Maintain TAT of commitments given to customer Escalate the issue to higher ups whenever required Maintain the data of escalations which will be required for training need and analysis for the teams. This data will also be used to analyze the current processes and future process improvements to better customer experience Suggest process improvements Graduate Minimum 1-2 experience in customer service Excellent communication skills Verbal Written Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays Flexible to get scattered 8 Week Offs in a month with 9hours shift Good listening skills and strong communication abilities. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers customers

CEC Officer-Retention-Credit Cards- Customer Experience Center-Contact Centre Inbound CEC - Retention Officer- Credit cards Handling customer queries calls for Credit Cards Card Cancellation (L2 calls). Should have complete knowledge about Credit Card Process Adhering to agent-level Service Level Agreements (SLAs) specified by the process. Ensuring adherence to time schedules (Turn Around Time). Completing the logs specified by the process (End-of-day target). Adhering to Information Security norms and quality process norms. Staying updated and complying with any updates about the process. Acting on feedback given by Team Leader/Team Coach or Quality, or on coaching provided to the team as guidelines for improving performance. Providing inputs to improve work procedures that can enhance overall team performance. Graduate. At least 1-2 years of experience, with at least 6 months in a customer service role. Understanding of the call centre industry is an advantage. Excellent communication skills Verbal Written. Flexible to work 24/7 (For Females: 7 AM till 8 PM) including Sundays/holidays. Flexible to get scattered 8 Week Offs in a month with 9-hour shifts. Good listening skills and strong communication abilities. Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude and work with integrity. Team Player, collaborative, and self-motivated, including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers, and customers.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: OpenShift. Experience3-5 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: ServiceNow - Platform Core. Experience3-5 Years.