330 Tat Jobs - Page 5

Positions Available:- Delivery Manager-Engineering(Aerospace & Defense/Automotive) Prior US Staffing/US Recruitment experience in Engineering domain only be considered Role & responsibilities Assign requirements as soon as they come in from the VMS. Work with RM and Recruiter to get the requirements assigned as they come out of the system. Read the job description before assigning. Highlight the required skills for the job before sending it to the recruiter. If not enough info on the requirement or the rates are not appropriate, or any details are missing then work with the Account Manager to get additional info for the recruiting team. Analyze the availability of recruiters, check to confirm availability with the Recruiting Manager and assign the requirements to the available recruiters. Ensures requirements are assigned ASAP without any delay. Make sure submissions are made within 24 hours of the requirements being assigned or in lesser time for HOT reqs. Follows up with recruiters on submissions/updates. Quality checks of the resumes before submissions Accepts and rejects requirements in the system (VMS) Communicate all heads-up requirements from the Account Managers to the recruiting team. Liaison between Account Manager and Recruiting team members. Daily report generation on performance. Make recommendations and come up with strategies on how to improve delivery as well as our numbers on those clients. Make sure all the submittals follow and maintains client policies, procedures and guidelines. Auditing submissions as well as all activities around the assigned clients Monitor and follow up on all emails and other documents as well as communication on the clients assigned. Keeps track of interview notification emails and ensure AM's are sending interview requests on all candidates. Ensures offers are closed and sent out accurately and within time. Preferred candidate profile Prior recent US Staffing experience is mandatory at least 7-9 Years Perks and benefits Competitive Base Salary Lucrative Incentive Structure Rewards & Recognition KINDLY SHARE YOUR UPDATED CV TO anu@iconma.com; Call me on 7985915705 FOR MORE DETAILS.

Title: Manager Ops - International Process Role Summary: We are seeking a Manager to manage a dynamic team of 50-100 members in an International Process. The ideal candidate will have experience handling BPO operations, including performance management, coaching, and improving overall team productivity and quality. This role requires excellent leadership skills to guide team members, manage performance, and ensure alignment with business goals. What You Would Be Doing: Team Management & Performance : Oversee and manage the teams productivity, quality, shrinkage, and attrition to ensure all targets are met. Coaching & Development : Provide coaching and mentorship to new team members to improve performance, skills, and customer satisfaction (CSAT). Process Review & Improvement : Analyze existing processes, make recommendations for improvements, and implement strategies to enhance overall team performance and CSAT. Training Needs Identification (TNI) : Identify gaps in knowledge or processes and address them through targeted training and development. Monitoring & Coaching : Conduct weekly performance reviews and one-on-one coaching to support team members in meeting their goals. Floor Support & Escalation Management : Offer floor support and address escalations in real-time to ensure smooth operations. Target Achievement : Manage and drive the team towards achieving individual and team performance targets (IC targets). AHT Management : Ensure that Average Handle Time (AHT) is maintained within the specified target levels across different tenure buckets. Process Adherence & Compliance : Ensure that all processes are followed, and performance metrics are adhered to consistently. Skills & Experience: Experience : Previous experience in handling an international process is a must. Team Management : Proven experience in managing a team of 50-100 members, with the ability to guide, motivate, and manage team performance. Supervisory Skills : Strong supervisory and leadership skills to effectively manage subordinates and drive results. Communication Skills : Excellent written and verbal communication skills in English, with the ability to present and report effectively. Technical Skills : Basic knowledge of computers and proficiency in MS Excel. Methodical & Organized : Ability to stay organized, methodical, and manage multiple tasks and priorities effectively. Flexible : Ability to work in a 24/7 environment, including flexibility for shifts. Work Environment : 5 days working, Work From Office (WFO). Whats Expected: Strong leadership and ability to drive team performance in a fast-paced environment. Excellent coaching and mentorship abilities to improve team skills and performance. Effective in handling escalations and providing floor support. Ability to analyze and optimize processes to achieve higher CSAT and performance outcomes. Interested Candidates: Please share your resume with us at 7042379178 .

Hiring For ||Team Leader- OPS|| Trainer || Quality Analyst II HR POOJA (Domestic Voice Process) Click Here To Applyhttps://wa.me/917678370584 Key Requirements: Graduation is mandatory. Minimum 1 year of experience in a similar role, with documented proof. Role: Customer Service Process. Application Process: Only shortlisted candidates will be contacted. Share your CV at pooja.bhardwaj@ienergizer.com For queries, reach out to HR POOJA on 7678370584 Roles & Responsibilities: Thorough understanding of BPO metrics . In-depth knowledge of Attrition, Shrinkage, ACHT, NPS, SLA, and Repeat . Expertise in BPO operations and ability to train and manage team members effectively. Proficiency in Excel for performance-related reporting. Strong time management, leadership, and decision-making skills . Preferred Candidate Profile: Exceptional communication and organizational skills . Willingness to work in a 24x7 environment . Interview Details: Contact Person : HR POOJA Contact Number : 7678370584 Timing : Monday to Saturday, 1:00 PM - 5:00 PM Venue : iEnergizer, A-37, Gate No. 2, Sector-60, Noida (Near Sector-59 Metro Station) Additional Information: Candidates must reside in the hiring zone (Noida, Ghaziabad, East Delhi, or South Delhi). Those willing to relocate within a week or complete a virtual interview should WhatsApp their CV along with their name and "TEAM LEADER" to 7678370584 Click Here To Applyhttps://wa.me/917678370584 Refer your friends or share the details for more opportunities!

Improve customer experience for B2B clients,blended process and handling inquiries, resolving issues, and ensuring satisfaction at every touchpoint. handling escalations

Location : Garia, Kolkata Service recovery is a customer grievance handling unit. The potential candidate will be responsible to handle IRDA complaints, PMO office, IGMS, Branches, call centre/e-mail/chat, customer walk ins and Sr. Management escalations. What does the job entail? Responsible for resolving customer queries and service requests received through email Ensure service interactions are dealt with promptly including service recovery Responsible for closing HNI Policy Servicing FR raised with TAT Responsible for ensuring Maturity and Annuity credits happen to customers on due dates by co ordinating with customers and stakeholders for submission and process of requests on time Drive targets for ensuring HNI/NRI Unclaimed balance Drive targets for reducing email FRs by curbing trigger of incorrect FR /Co ordinating with customer for faster closure of FRs Deliver best in class customer experience in the service interactions leading to improved VOC Identify gaps in existing processes and work with various project teams to drive improvements Ensure SLA's, TAT's, Productivity and Quality metrics are met as per defined targets Essential conditions: Education: Graduation Work exp: 2+ years into BFSI Sector Service Recovery Work related skills: Good in Excel, process of cross-functional departments and effective communication skills. For more information: Komal B./ HR Team Phone/WhatsApp: +91 93289 59079 Email : komal@tekpillar.com

Role & responsibilities Knowledge of Processing of claims, Quality check and adherence to TAT Fraud triggers Fraud risk assessment Clinical Experience Computer skills Candidate Should be open to work in 24X7X365 shifts Preferred candidate profile MS Excel and MIS skills, Candidate having work experience of prepayment quality check, Internal audit in TPA/Insurance company will be preferred. Willingness to travel as per the requirement of the job Preferred Industry Health Insurance, TPA, Hospitals, Healthcare

Role & responsibilities Claims adjudication, fraud and leakage control, client/provider feedback, team training and retention, Investigation MS Excel and MIS skills, Candidate having work experience of claim processing, Investigation, computer skills. Knowledge of Processing of claims, quality check and adherence to TAT, computer skills, excel. Candidate should be open to work in 24X7X365 shifts Preferred candidate profile Preferably 6 Months - 1 year of experience in investigation Health Insurance, TPA, Hospitals, Healthcare

Role & responsibilities Claims adjudication, claims approval, TAT, accuracy, productivity, claims cost, fraud and leakage control, client/provider feedback, team training and retention Preferred candidate profile Processing claims, quality check and adherence to TAT, fraud triggers, fraud risk assessment, computer skills. Candidate should be open to work in 24X7X365 environment Microsoft office proficiency Knowledge of Indian Health Care and prior experience in Health Insurance Claim Processing, Good Clinical Acumen Minimum 1-2 Years Preferred Industry Health Insurance/TPA/Hospital / Clinical Practice/heath care/ wellness etc.. Minimum- Medical Graduate (BDS/BAMS/ BHMS/BPT/ BUMS) Preferred Location Indore Jaipur Mumbai Nagpur Chennai Bangalore Kochi Kolkata Noida Hyderabad

Role & responsibilities Driving health claims strategy formulation and setting up processes for the function. Leading a team handling claims, customer queries & complaints, claim adjudication & registration, quality management, analytics etc.. Formulating & ensuring claims/reimbursements settlements with superior TAT & customer experience. Analyzing incurred claim ratio, review of the portfolio & taking proactive action for loss control measures. Developing & implementing health claims fraud prevention & loss mitigation framework. Training & development of medical processors. Identifying key learning, gaps and opportunities for individuals to develop the team. Drive continuous improvement and assist team as and when vital to make the business run effectively and efficiently. Ensure that the highest possible levels of customer service are delivered at all the times Preferred candidate profile Knowledge of healthcare / clinical domain Minimum 10 yrs or 7 yrs of TPA experience Knowledge of Indian health insurance systems and processes. Claims knowledge for health insurance of PSUs Health Insurance/TPA/ Hospital / Clinical Practice Perks and benefits

I JOB DESCRIPTION: Responsibilities include but are not limited to: Sales order & Claims creation Maintenance of customer portal Customer query handling related to TAT or amendments to orders Disputes / Issue resolution and RCA MIS reporting as needed The ideal candidate will display the following attributes: Responsible for & Understands Order Management Process A very high level of Customer Orientation Should have Analytical skills. Order management Prior Order Booking experience in Oracle Ability to work fact-based with high agility, accuracy and attention to detail Ability to determine and resolve root cause issues An understanding of business processes and controls High energy / drive for results Priority setting / time management Ability to plan and work in an organized way. Able to follow processes and provide Best in Class service and support Ability to work empowered, transparent and to tight deadlines and manage own and department workload accordingly Ability to manage routine to moderately complex problems or disputes Ability to work as an individual but also with other team members with minimum supervision once training is completed Good working knowledge in MS Office applications: Word, Excel, & PPT Good interpersonal and communication skills both written and oral Note : Work from office Location : Perangalathur, Chennai Interested candidates can apply or contact HR Kavya-9884225545. Regards, HR Manager

Job Description: Foreclosure Analyst/ Loss Mitigation (US Mortgage) Experience: 2+ years Location: Bangalore (Work from Office/ Remote) Shift: Night Shift Key Responsibilities Foreclosure Process Management: Review foreclosure cases to ensure compliance with investor and regulatory guidelines. Track and manage foreclosure timelines, ensuring all deadlines are met. Analyze foreclosure cases and ensure the accuracy of legal documentation. Document Review and Processing: Verify foreclosure-related documents, including affidavits, title reports, and notices. Ensure documentation accuracy before submission to attorneys or trustees. Compliance and Reporting: Ensure adherence to federal, state, and investor requirements during the foreclosure process. Prepare reports for management and stakeholders on foreclosure status and timelines. Coordination with Stakeholders: Liaise with attorneys, trustees, and third-party vendors to facilitate foreclosure proceedings. Communicate with internal departments to resolve discrepancies or issues related to foreclosure cases. System Updates and Maintenance: Update foreclosure status in loan servicing systems and maintain accurate records. Monitor and follow up on system-generated alerts and exceptions. Required Skills and Qualifications Experience: Minimum 2 years in US mortgage processes, with hands-on experience in foreclosure. Knowledge: Strong understanding of foreclosure processes and US mortgage servicing guidelines. Familiarity with investor guidelines (Fannie Mae, Freddie Mac, FHA, VA, etc.). Technical Skills: Proficiency in foreclosure-related software and loan servicing platforms. Strong Excel and reporting skills. Soft Skills: Excellent communication and coordination skills. Strong analytical and problem-solving abilities. Preferred Qualifications Experience working in night shifts. Exposure to compliance and regulatory aspects of US mortgage services. Knowledge of bankruptcy processes related to foreclosure. Role & responsibilities

Job Description: We are seeking a dynamic and results-driven Service Delivery Manager to oversee large-scale bulk enterprise projects . This role is ideal for candidates with a background in network operations , client handling , field support , or end-to-end deployment experience . Knowledge of FTTH (Fiber to the Home) is a plus but not required. If you're open to traveling, eager to work in a fast-paced environment, and have a strong desire to learn and grow within the fiber industry, we would love to hear from you! Key Responsibilities: Experience in SAAS, B2B, Sales and Services, and Cloud Solutions : Knowledge and experience in SaaS, B2B, sales, and cloud solutions to deliver optimal service. Define Project Scope and Objectives: Collaborate with stakeholders to define clear project goals, ensuring alignment with the overall business objectives. Resource Planning and Management: Predict and allocate the necessary resources to successfully meet project objectives while managing resources efficiently. Project Scheduling: Develop and manage detailed project schedules and work plans to ensure the timely completion of all project milestones. Stakeholder Communication: Provide regular updates on project progress, strategy changes, and adjustments, ensuring clear communication with all involved parties. Vendor and Supplier Management: Manage vendor and supplier relationships, including contract management, task delegation, and communication of expectations for deliverables. Adherence to Industry Best Practices: Utilize industry best practices and standards throughout the project lifecycle to ensure high-quality results. Risk and Problem Management: Identify potential risks or issues that could impede project progress and take proactive measures to address them. Knowledge of Fiber Architecture: A strong understanding of fibre network architecture, ensuring the project design is scalable, efficient, and meets client requirements. Technical Knowledge of OTN & DWDM (Plus): A sound understanding of Optical Transport Networks (OTN) and Dense Wavelength Division Multiplexing (DWDM) is advantageous for optimizing deployment strategies. IP Networking Knowledge (Plus): Knowledge of IP (Internet Protocol) networking is a plus, enhancing the deployment and optimization of end-to-end network solutions. Large Project Delivery Experience: Proven experience in managing large-scale projects, meeting deadlines, and fulfilling business objectives. Project Management Expertise: Expertise in project management methodologies, resource allocation, risk management, and maintaining timelines. Customer/Business Escalation Management: Ability to handle customer and business escalations effectively, ensuring quick resolution and maintaining strong relationships with all stakeholders. Mission-Critical Project Handling: Experience managing high-priority, mission-critical projects with precision, ensuring successful execution and delivery. End-to-End Bulk Enterprise Deployment: Lead and manage the deployment of bulk enterprise fiber networks, ensuring seamless project delivery from inception through to completion. Additional Requirements: Client Handling & Field Support: Prior experience in client handling and providing field support for network or technology projects is required. Open to Travel: Must be willing and able to travel as necessary for field support, client meetings, and on-site project execution. End-to-End Deployment Experience: Experience in managing the entire lifecycle of large-scale projects, from planning and execution through to delivery and maintenance. Preferred Qualifications: Experience in Network Operations or Client Handling: Background in network operations , client handling , or field support is preferred. Knowledge of Fiber Network Deployment (FTTH): Knowledge of fibre network deployment, including FTTH , is a plus but not mandatory. Project Management Certification: Certifications such as PMP , PRINCE2 , or equivalent are desirable. Interested candidates share resume on : a_Kiran.Singh1@airtel.com

Role & responsibilities - 1) Planning and coordinating all production activities during the shift and making sure production targets are met. 2) Create an inspiring team environment with an open communication culture. 3) Set clear team goals. 4)Delegate tasks and set deadlines. 5) Oversee day-to-day operation. 6) Monitor team performance and report on metrics. 7) Motivate team members. 8) Discover training needs and provide coaching. Preferred candidate profile 1) Minimum 1 year experience as Team Leader. 2) Good communication required. 3) Immediate joiner would be preferred. Work location- Sector 18, Udyog Vihar Phase 4, Gurgaon (Haryana) 6 days working Rotational week off Share your cv to HR Supriya-9289327281

Position : Team Leader Operations Location : Gurgaon Experience : Minimum 2 years in a similar role Education : Graduate (Mandatory) Industry : E-commerce (Mandatory) Reporting To : Assistant Manager – Operations Team Size : 15-20 Team Members Role Overview : We are looking for an experienced and data-driven Team Leader to manage our dynamic E-commerce operations team. The ideal candidate will have a background in leading high-performance teams within an e-commerce environment, ensuring smooth daily operations, driving customer satisfaction, and focusing on continuous process improvements. The Team Leader will be responsible for managing team performance, guiding team members, and collaborating across departments to meet organizational goals. Key Responsibilities : Operational & Performance Management : Supervise daily operations to ensure adherence to key performance metrics like response time, resolution rate, and customer satisfaction (CSAT). Monitor and analyze trends in team performance, identifying areas of improvement and implementing corrective actions to drive efficiency. Collaborate with Workforce Management (WFM) to adjust staffing levels for peak volume and maintain service levels. Ensure that all team members consistently meet performance targets in a fast-paced, target-driven environment. Implement and monitor performance improvement plans (PIPs) for underperforming team members. Team Leadership & Development : Manage, coach, and mentor a team of 15-20 agents, fostering a positive work environment and ensuring continuous improvement. Conduct 1:1 coaching sessions, performance reviews, and career development plans for team members. Develop and implement recognition and incentive programs to drive engagement and motivation. Provide floor support and handle escalations as needed, ensuring timely resolution and maintaining customer satisfaction. Analytics & Reporting : Create and maintain real-time dashboards to monitor key performance indicators (KPIs) and team metrics. Prepare reports on team performance, providing insights and action plans to leadership. Use analytical tools (Excel, PowerPoint, or similar) to generate and present performance data, identifying trends and making data-driven recommendations for improvements. Process Improvement & Automation : Identify and implement opportunities for process optimization and automation to enhance efficiency. Work closely with Quality & Training teams to refine agent training, improve knowledge bases, and enhance soft skills for better resolution rates. Apply best practices from the e-commerce industry to streamline operations and improve overall team performance. Cross-Functional Collaboration : Collaborate with internal teams such as Operations, WFM, Quality, and Technology to improve processes and ensure smooth operations. Assist in the development and execution of training materials and strategies to enhance agent skills and knowledge. Work with technology teams to optimize tools and infrastructure for better team performance. Stakeholder & Escalation Management : Act as the point of escalation for customers when needed, ensuring timely resolution and maintaining high customer satisfaction. Communicate effectively with stakeholders, reporting on progress, challenges, and opportunities for improvement. Required Skills & Qualifications : Experience : Minimum 2 years in a similar role, preferably in e-commerce customer service or an operations-based environment. E-commerce Background : Experience in e-commerce customer service or chat process operations is mandatory. Analytical Skills : Strong ability to interpret data, analyze trends, and use insights to improve team performance. Leadership : Proven ability to manage, motivate, and develop a high-performing team, with strong coaching and mentoring skills. Communication : Excellent verbal and written communication skills for effective interaction with team members and stakeholders. Process Improvement : Experience in identifying opportunities for operational efficiencies and driving continuous improvements. Customer-Centric Focus : A strong commitment to improving customer satisfaction and resolution rates. Resilience & Agility : Ability to adapt and lead in a fast-paced, dynamic, and target-driven environment. Cross-Functional Collaboration : Ability to work effectively across various departments (Quality, Training, WFM, Tech) to ensure operational excellence. Contact person- Nidhi Rastogi 8630322833 nidhi.rastogi@igtsolutions.com

Total 3yrs of exp from BPO out of this 1 yr TL exp ON PAPER, max CTC 4 LPA Inbound Customer Support Voice Process DOMESTIC SLA, AHT, Attrition, Shrinkage, CSAT, Quality Immediate Joiner Graduate Required Candidate profile Work From Office-Lucknow only not for Delhi/NCR,Chandigarh or kolkata,Apply those who can relocate in Lucknow Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

Oversee employee life cycle activities, including confirmations, appraisals, promotions, terminations, and exit formalities. Administer full and final settlements. Proven experience in HR management roles.

Cogito having a strong presence in USA and its delivery center in Delhi NCR, India, specializes in Human Empowered Automation. Our mission is to help our customers innovate and scale by solving their day-to-day data needs. Using our skilled on-demand workforce, we partner with Machine Learning, Artificial Intelligence, Technology and eCommerce clients to develop high-quality data sets used to build and enhance various cutting-edge business applications. Job Description: Handling client calls/meetings Handling concerns/escalations raised by client. Plan, execute, monitor and report on your domain of responsibility. Collaborate with the Management to address business challenges and work on solutions together. Anticipate on new requirements and new business to prepare the teams to deliver on these new activities. Implement metrics and tools to study and predict customer/client behavior in a scalable way with the purpose to maximize business expansion. Preferred candidate profile: Self-motivated, proactive team player, with excellent inter personal skills and ideas to inspire customer loyalty, adoption and build relationships. Should have worked in BPO Strong communication skills with ability to influence client. Creative and innovative mindset on how to analyze a situation and take actions. Track record of delivering exceptional customer outcomes and revenue impact. Ability to organize and manage multiple projects which are complex in nature and across diverse teams and locations. Qualifications and Skills: Graduate degree. Excellent written and verbal communication skills. Phone and email etiquettes to effectively address customer/client queries. Designation: Manager - Operations Gender: Male/Female Job type: Full Time Job Location: Noida DOJ: ASAP Interview Date & Time 22nd-26th March'25 11:00 AM- 2 PM Please apply through Naukri or email your resume: hr@anolytics.in Regards, Team HR

Job Description - Operations Manager PDS Profile: Manage and lead a team of Analyst, Associate/Deputy/Technical Managers responsible for providing technical support via email & chat to customers in the Ads business. Responsible for the teams performance in meeting the defined Service levels and Quality parameters of the process Responsibilities: Monitor & Evaluate cases status Hold SMs accountable for cases management Real time triaging of multiple transactions on an hourly basis Ensure capacity is met across all regions for different(Channels/Skills)etc.. Own the OOO and In-scope decision making by working with the SMEs Single point of ownership for ensuring metric such as CSAT, TRT, TAT..etc are met Lead all client meetings, understand client requirements and strategize to meet the same Proactively manage client escalations and ensure deliverables are processed within stipulated time Encourage team members to drive performance improvement initiatives and enable them to do the same Lead program level improvement initiatives Improve the operational systems, processes and policies in support of organizations mission - specifically, support better management reporting, information flow and management, business process Responsible for closure of annual appraisals for your team and budgeting for the entire process Drive performance improvement initiatives within the team with full ownership as and when required Support senior management team in driving program level improvement initiatives Minimum Qualification: Educational Qualification: B Tech Experience: At-least 12 years with minimum 7 years team management experience in a similar operational setup Skill requirement General Must have sound knowledge of operations/project management Must have demonstrated process improvements in past assignments Excellent team and people management skills Excellent communication skills Strong problem solving and analytical skills Experienced in managing a technical services/support team Result oriented with great attention to detail Experience in a client facing role Must be comfortable working in a 24/7 process Analytical Strong excel skills with the ability to analyze data, draw inferences and derive an action plan to improve process performance Must be able to show quantitative impact of various improvement initiatives Communication Excellent English communication skills, both written and verbal Strong interpersonal skills Customer Focus Proactive in identifying issues and providing solution/devising an action plan to avoid or reduce impact on process performance Experience in working in a dynamic and fast paced environment Proactively drive closure on all client requirements Should have handled multicultural clients and excelled at it Good to have: MBA degree Any kind of Project Management Certification (Eg: PMP, COPC etc)

Project Summary: The Google Ads Technical Support Associate/Specialist is the go-to for Google Ads users, providing expert guidance to troubleshoot issues, navigate billing and payments, optimize campaigns, and unlock the full potential of the platform. This role demands a deep understanding of online advertising, exceptional problem-solving skills, and an unwavering commitment to customer satisfaction. Overall Job Purpose: Overall responsibility for the day-to-day management of the Team Leader group, reviewing people/process regularly to ensure that we meet and exceed all SLAs whilst adjusting and recommendations as required. Ensuring operational metrics (daily, weekly, monthly, and quarterly) are clearly communicated, understood and achieved. Prepare and present ongoing KPI performance and action plans to the client in weekly/monthly performance reviews. Ensure a strong professional relationship is always maintained with the client and proactive communication is adhered to in order to exceed expectations. Statement of Purpose for this role: Responsible for facilitating new hire training, performing training needs analysis, coaching, and conducting performance evaluations of trainees. knowledge: Payment methods and processing Billing cycles and invoices Troubleshooting payment issues Refund policies Account suspensions and reactivations Responsible for sending weekly training updates to client stakeholders, monitoring agent transactions to stay updated with product/process changes, and making necessary updates to training material. Reporting and Analytics: Track and report on training activities, participant progress, and training effectiveness, providing insights and recommendations to the leadership. Candidates should be familiar with similar workflows and should have held an entry-level position in the past. Qualifications & Requirements: Desired: Bachelor's degree in a relevant field or equivalent experience 2+ years of experience in Google Ads support or a related field Strong understanding of Google Ads policies, payment processing, and best practices Excellent written and verbal communication skills, Especially technical and business vocabulary Strong presentation and facilitation skills Excellent customer relationship management skills Strong analytical, problem solving, and conceptual skills Duties and Responsibilities Enable a culture of continuous improvement, including actively championing root cause analysis and deployment of corrective action at source. Work closely with the Operations Manager and HR/Recruitment team to deliver resource requirements in line with contractual requirements, staff attendance & attrition objectives. Promote Innovation Programme and support ideas implementation in order to drive efficiency and improve key SLA/KPI metrics Work closely with the Operations Manager and HR/Recruitment team to deliver resource requirements in line with contractual requirements; and staff attendance & attrition objectives. In conjunction with the Operations Manager and Training Leads, ensure tight implementation of staff training, development and performance programmes and ensure that processes and milestones are adhered to so that performance is optimised and employees are able to reach their full potential. Manage performance of direct reports against agreed goals for both results and behaviours, and review performance regularly. Promote and sustain a supportive learning environment. Ensure employees are thoroughly briefed and trained prior to the introduction of new processes to ensure implementation complies with the exacting requirements of the client, so that customer satisfaction / customer value are delivered to plan. Conduct Team Meetings with direct reports to ensure expedient communication and provide an open forum for input. Drive and implement team activities. Lead by example, be approachable and demonstrate a can do” attitude to develop a culture of teamwork to drive the achievement and exceeding of targets. Ensure involvement of employees in decision making regarding issue resolution and future strategy planning. Drive wellness and engagement activities to encourage a culture of positive employee engagement and support. Coach and mentor Team Leaders to ensure goals are developed for their personal and professional growth and development. Identify performance related issues and develop action plans for improvement. Be prepared to take more formal action when goals are not achieved. Responsible for understanding and working with the client's statement of work. Act as an escalation point for employee relations, and customer issues, where the Team Leader assesses the need for additional support. Manage conflict and problem resolution for both types of situations. Prepare and present ongoing KPI performance and action plans to the client in weekly/monthly performance reviews. Ensure a strong professional relationship is always maintained with the client and proactive communication is adhered to in order to exceed expectations. Responsible for implementation and ownership of service improvement plans where required when KPI / SLA performance falls short of agreed target with client. Close cross-site cooperation with Operations Leads and teams based in other locations to ensure smooth execution of client requests and implementation of actions required to achieve common goals. Focus on driving and promoting innovations to improve overall efficiency and quality of work performed Required Qualifications & Experience: Fluency in written and spoken English is essential for this role Minimum of 12 months experience as a Team Lead is essential Excellent written and verbal communication skills with the ability to deliver clear messages Proven ability to develop and maintain effective relationships with others Strong people management skills with the ability to coach, mentor and motivate others Develops and implements strategies that optimise individual performance within the organisation Works collaboratively within a multicultural environment to accomplish team and organisation objectives Client focused with a commitment to delivering highly effective service standards including developing and maintaining professional client relationships Results orientated with a demonstrated ability to manage and exceed performance related targets Ability to plan time effectively in order to increase effectiveness, efficiency, and productivity Strong organisation, planning and prioritisation skills with the ability to manage several tasks at once Flexible in a fast paced, changeable environment and can adapt quickly Strong attention to detail to ensure information is complete and accurate Excellent analytical skills with the ability to identify risks and use data to evaluate root causes and provide solutions Strong decision making skills with the ability to identify key issues and implications to make informed and objective decisions Ability to work on own initiative to identify and solve problems using logic, judgement, and data and recommend solutions to achieve the desired organisational goal or outcome Proven ability to drive innovation and wellness programs within the team Ability to deliver effective presentations internally and externally Ability to manage projects effectively to ensure deliverables are achieved as per plan Displays a high level of professional integrity and promotes conduct and behaviours consistent with company standards Contact: 9449900627, Or share CV: yamanurappa.kuri@telepeformancedibs.com

. Team Management Participate in recruitment process to identify the right talent within the function Guide and direct the team in efficiently achieving their targets Establish individual performance expectations and regularly review individual performance of the team. Identify and create development opportunities for team members to enhance functional knowledge 2. Non Motor Claims Management Implement Claims SOP within the team and ensure adherence of the same. Handle large claim data and work load distribution within the team based on claims volume Monitoring day to day claims activities and ensure claim settlement as per agreed TAT Guide and direct the team member in handling large claim data Implement reports/MIS for daily/weekly/monthly basis based on settled claims Participate/lead clients review meetings as and when required. 3. Audit and compliance management Coordinate with clients for conducting regular field audits, identify and highlight any gaps if noticed. Prepare audit reports and suggest corrective actions. Collaborate with cross-functional team including claim processing, underwriters, Re-insurance team, finance and operations to address and handle operational requirements. 4. Customer grievance management Ensure customer grievance to be addressed at topmost priority and resolve the same within the set TAT laid down by department/organization Resolve critical complaints by handholding the team member and interacting with stakeholders like clients/underwriter/channel etc. 5. Training and Skill Development Conduct periodic training sessions for claims team, CFU team and other stakeholders as the case may be. Study best practices adopted by competitors/TPAs and discuss the same with superiors Roles and Responsibilities 3

Skill required: Retirement Solutions - Customer Service Designation: Customer Service Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? Candidates who will hire for above role will be responsible for 100% transaction role with same day processing tat and ~20-30% NIGO calls with client Candidate should have been flexible for 100%-night shift start from 8.30 PM and RTO during the trainingRetirement solution is a comprehensive process to understand how much money you will need when you retire. Retirement solution also helps you identify the bestCustomer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for? We are looking for candidate with experience in Life-Annuity Claims and Policy admin service's financial and non-fi transactions such as policy surrender, loan, withdrawal, and policy transfers Life, Annuity, Retirement Insurance, claims experience and managed financial transactions Roles and Responsibilities: Candidates who will hire for above role will be responsible for 100% transaction role with same day processing tat and ~20-30% NIGO calls with client Candidate should have been flexible for 100%-night shift start from 8.30 PM and RTO during the training Qualifications Any Graduation

Skill required: Retirement Solutions - Customer Service Designation: Customer Service Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? Candidates who will hire for above role will be responsible for 100% transaction role with same day processing tat and ~20-30% NIGO calls with client Candidate should have been flexible for 100%-night shift start from 8.30 PM and RTO during the trainingRetirement solution is a comprehensive process to understand how much money you will need when you retire. Retirement solution also helps you identify the bestCustomer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for? We are looking for candidate with experience in Life-Annuity Claims and Policy admin service's financial and non-fi transactions such as policy surrender, loan, withdrawal, and policy transfers Life , Annuity, Retirement Insurance ,claims experience and managed financial transactions Roles and Responsibilities: Candidates who will hire for above role will be responsible for 100% transaction role with same day processing tat and ~20-30% NIGO calls with client Candidate should have been flexible for 100%-night shift start from 8.30 PM and RTO during the training Qualifications Any Graduation

Role: Team Leader - Account Management (CRM) Job Responsibilities Client Servicing Resolving customer queries within TAT and ensuring smooth claim process Providing information to the customers and to respond to their claim related queries Coordinating with the customers/agents for cashless claim settlement Coordinating with internal stakeholders like enrolment, Account management, claims, investigation, support team to settle claims Transactional Activities To coordinate with inward team for claim receiving and claim registration Allocating new generated claims to processing team for action Liasoning with enrolment team to register the policy for cashless and reimbursement Coordination with regional agents, customers for claim related queries, settlement queries- cashless /reimbursement Answering incoming calls of all customers / agents / internal team Keep track of all customer queries with claim numbers and follow-up to verify thatall queries are resolved. Coordinating with cashless / pre auth team to ensure cashless is granted within TAT and to provide timely claim status. Query letter / Settlement letter should be explained properly to customers / agents on queries and deductions. Interested candidates can reach out via email at varsha.kumari@mediassist.in

Role Title- Scientific officer Working with- HOD, COL What the role entails Key accountabilities/ responsibilities Routine maintenance of equipment as defined in SOP. Quality Control procedures as defined in SOP. Specimen processing as per defined SOPs. Completion of allocated test protocol within TAT. Storage of samples before and after investigations performed. Maintaining turn around time. Documentation of Daily QC / Maintenance etc. Regular preview of SOPs (Read & Understood). Follow biomedical waste disposal procedures as per guidelines. Following the safety guidelines strictly as per norms. What we are looking for in you Candidate with prior work experience into pathology is preferred. Excellent people management, communication and analytical skill. Good administration and department handling Skills. What we promise to you- A strong growth prospective. Role Demands (travel)- Travelling not involve Location- Mumbai Education Requirement Essential- Bsc / MSc/DMLT Experience- 5 + years Stakeholder interfaces- All Departments in Metropolis

the Led Role Summary We are looking for an enthusiastic Team Leader for Content Moderation at IGT Solutions. In this role, you will be responsible for leading a team of content moderators, overseeing performance management, and ensuring high-quality standards are met for content moderation services. The ideal candidate will have a background in team management, content moderation, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements. What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 1520 content moderators to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Coaching : Reviewing and monitoring team performance regularly, focusing on KPIs such as quality, productivity, shrinkage, and attrition. Providing ongoing coaching and feedback to team members to enhance performance. Escalation Handling : Providing floor support and handling escalations to ensure swift resolution of complex content moderation issues. Process Improvement : Identifying process gaps and recommending improvements that can help increase team performance and client satisfaction. Training & Development : Coaching new team members and continuously working to enhance the skills of existing team members. Client & Stakeholder Interaction : Collaborating with clients to understand expectations and ensure content moderation standards are met, fostering strong relationships with both internal and external stakeholders. Target Management : Ensuring team meets set targets for KPIs such as AHT (Average Handling Time) and achieving content moderation goals. Reporting & Documentation : Maintaining detailed records of team performance, issues, and resolutions to report back to senior management and clients. Content Moderation Expertise : Applying knowledge of Trust and Safety protocols to ensure content is reviewed in line with community standards and compliance guidelines. Qualifications Education : Graduate in any discipline. Experience : At least 2+ years of experience in content moderation, with at least 1 year of experience managing teams. Skills : Strong leadership and supervisory abilities. Excellent written and verbal communication skills in English. Strong problem-solving and analytical skills. Ability to handle escalations and complex content issues. Proficiency in MS Office, particularly Excel. Familiarity with content moderation guidelines and best practices in the industry. Whats Expected Proven ability to manage and lead a high-performing team in a fast-paced environment. Expertise in analyzing team performance, identifying areas for improvement, and implementing effective solutions. Strong communication and relationship-building skills with clients and internal stakeholders. Ability to work effectively in a 24x7 work environment and manage stretch targets. What Are You Signing Up For? Competitive salary Health and wellness programs Career advancement opportunities Comprehensive career development programs Promising career progression within a global company A dynamic, world-class work culture that values innovation and teamwork If you are passionate about content moderation, team management, and driving performance in a rapidly evolving environment, we would love to hear from you. To Apply: Please share your resume with sonam singh at nidhi.rastogi@igtsolutions.com or Call @ 8630322833