464 Tat Jobs - Page 19

Job Title: Manager Operations (Travel Process Experience) Location: [Gurgaon] Department: Global Operations Reports To: GM/VP Global Operations Company: IGT Solutions Position Overview IGT Solutions is seeking a dynamic and experienced Manager – Operations to oversee international customer service accounts. This role is instrumental in managing P&L responsibilities, driving strategic and tactical operational excellence, ensuring exceptional client satisfaction, and leading diverse teams across multiple business functions. The ideal candidate will have deep experience in the BPO travel sector and a proven track record of high-performance leadership. Key Responsibilities Lead and manage operational processes, change initiatives, and administrative functions across functions such as Voice, Chat, Email, Back Office, WFM, and Quality. Achieve performance, productivity, and customer satisfaction targets across all service lines. Manage and analyze staffing adherence, scheduling, and key operational metrics. Own and drive annual budgets and P&L forecasts in collaboration with finance teams. Champion continuous improvement and operational innovation to enhance quality, CSAT, and efficiency. Collaborate with Sales, Account Management, and Presales teams to drive business growth. Build and maintain strong client relationships through proactive communication and consistent value delivery. Mentor and develop high-performing teams, ensuring alignment with company objectives and a culture of excellence. Desired Qualifications & Experience 10–13 years of leadership experience in BPO operations, preferably in the travel sector . Strong knowledge of the travel market, BPO competition, and industry trends. Demonstrated ability to lead and inspire high-performing operational teams. Lean Six Sigma Green or Black Belt certification preferred. Exceptional communication and interpersonal skills. Minimum of 2 years in a Manager – Operations role with exposure to international travel operations and Voice/Back Office service lines. Personal Attributes Passionate and motivated leader with a strong drive for service excellence and sales support. Creative and analytical thinker with problem-solving capabilities. Comfortable working in a fast-paced and evolving business environment. Strong interpersonal and team collaboration skills. Why Join IGT Solutions? At IGT Solutions, we’re dedicated to creating an inclusive and equitable work environment. We champion diversity and believe that every team member brings unique value to our success. If you’re passionate about customer service and operational excellence in the travel domain, we’d love to hear from you!

Skill required: Record To Report - Balance Sheet Account Reconciliations Designation: Service Delivery Ops Associate Manager Qualifications: BCom Years of Experience: 10 to 14 years What would you do? "You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Posting journal entries, preparing balance sheet reconciliations, reviewing entries and reconciliations, preparing cash forecasting statement, supporting month end closing, preparing reports and supports in audits.Involves balancing all balance sheet accounts against sub-ledger or other non-general ledger based source data to verify whether the balance sheet accounts are in balance with the source system feeding the general ledger. Differences which arise are addressed as reconciling items. " What are we looking for? "?End to End Record to Report?Reporting and Analytics ?Problem-solving skills ?Agility for quick learning ?Results orientation ?Written and verbal communication ?Ability to manage multiple stakeholders ?10-14 years of experience required with 8-11 years of relevant experience?Can handle disputes and resolve them within TAT?Helping team to meet standard of accuracy and TAT?Must be having good communication and email writing skills?Able to handle client interaction and their requirements. ?Presentation skills?Individual delivered Automation projects in terms of Working Capital and P&L benefits?Individual who has done process mapping & Transitions and given growth to the business?In this role you are required to do analysis and solving of moderately complex problems ?Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures ?The person requires understanding of the strategic direction set by senior management as it relates to team goals?Primary upward interaction is with direct supervisor or team leads ?Generally, interacts with peers and/or management levels at a client and/or within Accenture ?The person should require minimal guidance when determining methods and procedures on new assignments?Decisions often impact the team in which they reside and occasionally impact other teams?Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture?Please note that this role may require you to work in rotational shifts" Roles and Responsibilities: " In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts" Qualification BCom

We're Hiring Team Leader (Travel / airlines Process) Location: Work From Office (WFO) Shifts: 24x7 rotational (5 days working) Are you a motivated and experienced leader ready to take charge of a dynamic team? We’re looking for a Team Leader with experience in International Process Handling to lead and inspire a team of 15–20 members. Key Responsibilities: Lead and manage a team of 15–20 agents Monitor and drive team performance across key metrics: Productivity, Quality, Shrinkage, and Attrition Coach and mentor new team members for smooth onboarding Conduct weekly coaching sessions and performance reviews Provide real-time floor support and handle escalations effectively Identify training needs (TNI) and bridge process gaps Review existing processes and recommend improvements to boost CSAT and performance Achieve Individual Contributor (IC) targets Ensure AHT is maintained across different tenure buckets Support operational excellence in a 24x7 environment Required Skills & Experience: Experience managing international process teams (must-have) Prior experience in team handling and supervision (preferred) Excellent verbal and written communication skills in English Strong leadership and supervisory skills Good understanding of basic computer operations and MS Excel Well-organized, detail-oriented, and methodical Flexible to work in a 24x7 rotational shift environment In case interested, please share your resume on sameer.gandhi@igtsolutions.com

Role: Team Leader - Account Management (CRM) Job Responsibilities Client Servicing Resolving customer queries within TAT and ensuring smooth claim process Providing information to the customers and to respond to their claim related queries Coordinating with the customers/agents for cashless claim settlement Coordinating with internal stakeholders like enrolment, Account management, claims, investigation, support team to settle claims Transactional Activities To coordinate with inward team for claim receiving and claim registration Allocating new generated claims to processing team for action Liasoning with enrolment team to register the policy for cashless and reimbursement Coordination with regional agents, customers for claim related queries, settlement queries- cashless /reimbursement Answering incoming calls of all customers / agents / internal team Keep track of all customer queries with claim numbers and follow-up to verify thatall queries are resolved. Coordinating with cashless / pre auth team to ensure cashless is granted within TAT and to provide timely claim status. Query letter / Settlement letter should be explained properly to customers / agents on queries and deductions. Interested candidates can reach out via email at varsha.kumari@mediassist.in

Skill required: Order to Cash - Collections Processing Designation: Order to Cash Operations Specialist Qualifications: BCom Years of Experience: 7 to 11 years What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions. Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization. The Collections Operations team focuses on managing collections and disputes such as debt collection, reporting on aged debt, bad debt provisioning, trade promotions, and outperform cash reconciliations. The team is responsible for follow up for missing remittances, prepare refund package with accuracy and supply to clients, record all collections activities in a consistent manner as per client process (tool), delivery of process requirements to achieve key performance targets, and ensure compliance to internal controls, standards, and regulations. What are we looking for? Skill required:Order to Cash Processing Designation:Service Delivery Ops Specialist Job Location:Gurugram Qualifications:BCom Years of Experience:8 - 11 years (Must have 5-8 Years of collections) Target based collection s role Should be a commerce graduate. Master's degree will be an added advantage Good Accounting knowledge Understanding of Order to Cash cycle Understanding and experience in process invoices and get payment on time for billed invoices Can handle disputes and resolve them within TAT Well conversant with MS Excel and MS Office Excellent written and oral communication skills Must have handled team of 15-20 people. Experienced in people management and ability to handle client interactions and their requirements Excellent written and verbal communication skills Presentation skills Analytical mind Roles and Responsibilities: Responsible for answering management and client queries Responsible to develop communication plan to maximize collections for the organization Facilitating meeting and reviews with senior business leaders to discuss progress and highlight concerns. Handling B2B Collections Can handle disputes and resolve them within TAT Meet standard of accuracy and TAT, and ensure invoices are paid on time Should have understanding of payments identification and application process

Role: Team Leader - Account Management (CRM) Job Responsibilities Client Servicing Resolving customer queries within TAT and ensuring smooth claim process Providing information to the customers and to respond to their claim related queries Coordinating with the customers/agents for cashless claim settlement Coordinating with internal stakeholders like enrolment, Account management, claims, investigation, support team to settle claims Transactional Activities To coordinate with inward team for claim receiving and claim registration Allocating new generated claims to processing team for action Liasoning with enrolment team to register the policy for cashless and reimbursement Coordination with regional agents, customers for claim related queries, settlement queries- cashless /reimbursement Answering incoming calls of all customers / agents / internal team Keep track of all customer queries with claim numbers and follow-up to verify thatall queries are resolved. Coordinating with cashless / pre auth team to ensure cashless is granted within TAT and to provide timely claim status. Query letter / Settlement letter should be explained properly to customers / agents on queries and deductions. Interested candidates can reach out via email at varsha.kumari@mediassist.in

Responsible for Managing RCM Client accounts. Should be able to do production planning & control Monitoring of client metrics as part of Practice Management, including (but not limited to): Monitor internal KPIs/SLAs Contact Person: HR -7094072919

Responsibilities : 1) Perform PR to PO conversion tasks within the Procurement SSC vertical, following established procedures and guidelines. 2) Follow-up with Buyers for resolution of gaps in purchase requisition for creation of purchase orders 3) Process and manage transactions related to Procurement sub-processes in adherence to SOPs and associated SLAs. 4) Perform operational tasks in various Procurement processes like PO creation across categories and BUs 5) Ensure accuracy and completeness of data, documentation, and records in accordance with quality std. 6) Timely and accurately respond to inquiries, requests, or issues raised by internal stakeholders. 7) Deliver high-quality services and support to internal stakeholders, ensuring adherence to SLAs and stakeholder expectations. 8) Collaborate with functional process owners to resolve complex queries or issues, escalating when necessary. 9) Adhere to established processes, procedures, and guidelines to ensure consistency and compliance. 10) Follow relevant policies and regulations, maintaining confidentiality and data security. 11) Assist in the development and maintenance of process documentation, job aids, and training materials. 12) Contribute to process improvement initiatives, suggesting ideas for enhancing operational efficiency and effectiveness. 13) Collect, validate operational data and support Executive - Information Management to prepare timely reports for stakeholders. 14) Participate in training programs or skill development activities to enhance knowledge and capabilities.

Total 3yrs of exp from BPO out of this 1 yr TL exp ON PAPER, Inbound Customer Support Voice Process DOMESTIC SLA, AHT, Attrition, Shrinkage, CSAT, Quality Immediate Joiner Graduate Required Candidate profile Work From Office-Lucknow only not for Delhi/NCR,Chandigarh or kolkata,Apply those who can relocate in Lucknow Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

Basic Section No. Of Position 1 Grade 9 Level Manager Organisational BUSINESS Apparels BUSINESS_UNIT-1 Madura Clothing BUSINESS_UNIT-2 Madura Clothing BUSINESS_UNIT-3 Madura Clothing DEPARTMENT-1 Human Resources Country India State Andhra Pradesh Worksite Hyderabad Industry -- Function Human Resources Skills Skill Human Resources Minimum Qualification Post Graduate CERTIFICATION No data available About The Role DesignationArea HR Base Location: Hyderabad Minimum Qualification Post Graduate Preferred Years of Experience: 1-4Years Preferred Skills: Experience in Retail HR and Employee Grievance handlingFlexible to Travel Key Result Areas Financial Controlling manpower cost Maintaining percentage of salary to NSV Keeping a cap on salary cost of entry level Reducing consulting cost Sourcing people in house Controlling cost Customer Avoiding external hiring of Store Managers and Asst. Store Managers to enrich the internal talent Identifying potential employees and training them for higher promotion. Proper adherence to training calendar Employee Satisfaction survey on various parameters (Retail Vibes). Form action plan based on areas of improvement. Employee Engagement Internal Processes Quarterly Appraisal System and feedbacks Recruitment- Giving Job Requirements Selected based on requirements On boarding done under Adecco Confirmation HR Promises Minimum TAT duration Ensuring salary on time ID cards, employment letter, offer letter, insurance card on time. Performance approvals are done on time F&F Closures Controlling Attrition Career management Learning and growth Spending time on growth and development Learning and implementing new things Handling at least one cross functional project

Role & responsibilities : Ensure business unit and revenue delivery as per the plan. Grow the business in each segment of the coverage, focusing on ROE for the Bank. Increase market and wallet share of FX business for the customers covered Strong relationships with external and internal stakeholders. Focus on fulfilment of all treasury transactions in adherence to the Banks processes and policies. Financial Objective : Achieve the budgeted Revenue and Volume target at the customer and segment level for the customers allocated. Maximise revenue for the desk while handling all non-allocated customers. Increase Trade and FX wallet share of the customers. Grow derivative business in the given set of customers. Develop plans for driving revenues and growth amongst customers, evaluating the segments for new business possibilities. Relationship Management - external and internal : Direct coverage of customers more at the operating level of the customer. Build relationships at the relevant levels of the customers and leverage the relationships for enhanced business. The customers allocated to this role would be mostly simple customers with more transactional requirement, rather than hedging requirements. Manage the internal stake holders, viz. relationship managers in various Business groups, credit risk officers, Operations, etc. other units of treasury to achieve the objectives. Internal Processes : Ensure fulfilment of all transactions in the given TAT, with zero error, while adhering to the process and policies of the Bank. Hedging of all positions arising out of the transactions covered. Capturing all transactions in all the front office systems of the bank as per the policy. Ensuring all treasury related documents are submitted by the customer in defined TAT. Follow the process of Suitability and Appropriateness policy of the Bank and adhere to the pre-defined processes. Risk Management and Risk mitigation : Risk management and Risk mitigation ideas for the corporate. Manage Banks credit and market risk when offering products to customers. Evaluate the Reputational and Legal Risk for the Bank on product offerings to customers in line with suitability and appropriateness policy. Key Skills : Treasury product knowledge, including knowledge about pricing. Adequate knowledge of markets, with ability to interpret these data and use it for business opportunities. Compliance and TAT orientation. Regulatory knowledge Grooming (critical as need to interact with customers).

Follow standard service desk operating procedures Manage queries or escalate Incident, service requests ticket is met as per KPI includes Number of Contacts Handled, Call Talk Time & Hold Time, TAT, First Call Resolution Rate, Recurring Incidents

Job Title: Team Leader Technical Support (Office 365 & Windows) Location: Hyderabad Experience Required: 4 8 years (Minimum 1–2 years in a Team Leader role on-papers) Job Type: Full-time | Rotational Shifts | Work from Office Job Description: We are seeking a dynamic and experienced Team Leader – Technical Support to manage a team of support professionals handling Office 365 and Windows-related issues for global customers. The ideal candidate should have strong leadership capabilities, hands-on technical knowledge, and experience working in a BPO or service desk environment. Key Responsibilities: Lead, coach, and mentor a team of 10–15 technical support agents. Oversee day-to-day operations and ensure team targets are met (AHT, CSAT, FCR, etc.). Manage escalations and provide resolution for complex Office 365 and Windows OS issues. Conduct regular performance reviews, feedback sessions, and training. Coordinate with quality and workforce teams to improve service delivery. Monitor call/ticket volumes, ensure SLA compliance, and report key metrics to management. Maintain documentation and contribute to knowledge base updates. Required Skills: Strong knowledge of Office 365 (Outlook, Teams, OneDrive, Exchange Online) Solid understanding of Windows OS (Windows 10/11 – configuration and troubleshooting) Experience in handling customer escalations and resolving high-priority incidents. Excellent communication, team handling, and analytical skills. Proficiency in ticketing tools (e.g., ServiceNow, Zendesk) and remote support tools. Preferred Qualifications: Bachelor’s degree in IT/CS or related field. Certifications like MCSA – Office 365, Microsoft 365 Certified, or ITIL Foundation. Prior experience in a technical support BPO process is mandatory. Immediate Joiners Preferred If aligned with the requirement call Anumeha @ +91 6376649769 Send resume to anumeha@manningconsulting.in

Process: GL (RTR) BAND: A2(Senior Executive) Location: Bangalore - Hybrid (Client Office). Transport: Cab provided for Pick up and drop. Shift: 09:30AM to 08:30 PM (Should be willing to work in 4 PM to 1 AM) CTC: 3-8 Lac Qualification: Mandatory- B.com, M.com, MBA Finance and Accounting/CA/CMA Inter/CA/CMA. Must Have Skill: Blackline, Oracle, Prior experience in Indirect Tax (GST, VAT & etc) Journal Entries, Account Reconciliation, General Accounting, Fixed Asset Management, SAP. Minimum Experience The agent in the process should have done minimum of 3 to 6 years of accounting professional. Primary Responsibility Balance Sheet Reconciliations, VAT GST WHT and Sales Tax Reconciliations, Performing Timely payments of VAT and WHT tax payments. Review recons between returns and GL Balance. Audit support of Indirect tax and reconciliations Performance Parameters Productivity Monitoring and Reporting TAT & Accuracy Schedule Adherence Analysis of data and Feedback Calibration Role Responsibilities Performing Indirect Tax reconciliations (VAT,WHT and Sales Tax, CBIT and DST) Analysis and Feedback. Review reconciliations Reporting Production Primary Internal Interactions PE Assistant Manager PE Manager Primary External Interactions Working with regional POCs & COE team on clearing the open items Audit support for Indirect tax and reconciliations Technical Skills: Data Analysis, Excel Knowledge, Reporting, Numerical skils. Comprehension skills, Written communication skills, Verbal communication skills, Coaching & feedback skill. General Accounting Balance Sheet Reconciliations and Indirect Tax Accounting and Reporting. Must have basic commerce and accounting background. Experience with books closing, assisting in Indirect Tax Accounting and Balance Sheet Reconciliations. Exposure to Blackline, Oracle and prior experience in Indirect Tax (GST, VAT & etc) will be an added advantage. Attention to Details