1242 Tat Jobs - Page 14

About The Role Skill required: Retirement Solutions - Policy Servicing Designation: Delivery Lead Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years What would you do? Tower:Life and PensionsLevel 1:Account leadership team (UK Life and Pensions)Level 2:Management CL7RequirementA highly accomplished and results-driven service delivery leader with over 15 years of experience, including 10+ years in senior account leadership roles within the UK Life, Pensions and Investments domain. Proven expertise in managing large-scale operations, driving strategic transformation, and delivering exceptional value to clients through operational excellence, innovation, and risk governa...

Responsibilities * Lead a team of voice process professionals to achieve operational excellence in revenue cycle management, claims adjudication, and customer satisfaction. * Develop and implement strategies to reduce shrinkage, attrition, and improve overall team performance. * Manage escalations effectively to ensure timely resolution of issues while maintaining high levels of customer satisfaction. * Analyze key performance indicators (KPIs) such as AHT, CSAT, TAT, SLA compliance to identify areas for improvement. Job Requirements * 5-12 years of experience in BPO/Call Centre industry with expertise in voice process operations. * Strong understanding of Revenue Cycle Management (RCM), Cla...

Position: Assistant Manager (Airlines Operations) - Airlines Experience - Mandatory Department : Operations (International - Airlines Process) About IGT Solutions IGT Solutions Pvt. Ltd. is a leading IT and BPM services provider focused on delivering innovation and business excellence across the Travel, Transportation, and Hospitality domain. With over 10,000+ travel industry professionals and 15 global delivery centers , IGT offers IT-BPM services like Application Development, Contact Center Services, Analytics, Testing, and more. We serve top-tier clients including airlines, OTAs, cruise liners, railways, and hotel chains globally. IGT is committed to fostering a diverse, inclusive, and ha...

Role & responsibilities : Manage the performance of the key accounts in the branches. Set goals and targets for the teams. Monitor and review the performance of the team periodically. Preparation of reports which will be shared with other teams. Understand the training needs of team members, develop them through training, coaching and mentoring sessions. Handle escalations and associated documentation if any. Preferred candidate profile : Education: Min Graduation completion. Experience: 7+ years of experience with broker or hospital or insurance background preferred. Managed large accounts in a TPA/insurance/hospital background with ability to handle 10-20 team members. Location: Bangalore-...

Responsibilities: Distribution build. - Will be responsible for achieving the business targets set for the dealer & agency channel in his assigned location. - Ensure dealers are appointed as per the target set for the location on monthly basis. - Ensure target NOPs per dealer to be delivered on monthly basis. - Ensure right mix of MISP/POSP available in the respective location. Channel activation. - Ensure targeted agency activation is achieved. Business Development. - Ensure target GWP is delivered at respective channel level. C ompliance - 100% adherence to channel documentation & Payment TAT Desired Profile: Any graduate or post graduate Age up to 35 years Minimum 1 years of experience in...

Role & responsibilities Thorough understanding of Operations Metric, People Practices score calculation, parameters, ratings, Attrition . Customer service oriented. Should have prior knowledge of customer care processes and techniques. Preferred candidate profile : Minimum 5 years of work experience in a voice program. Should have worked in Internal/premium contact background 1. Minimum 2 years of experience as a Team leader in Voice program. 2. Proficient in MS Office Excel, Word and PowerPoint and possess knowledge of Greenbelt, Lean, Scheduling etc. 3.Candidate should be Graduate

Manage a team of 10-12 members to achieve sales targets and improve customer satisfaction. Conduct daily briefings, provide coaching, and mentorship to team members. Identify areas for improvement and implement strategies to reduce shrinkage and attrition rates. Monitor KPIs such as AHT, CSAT, KRA, and KPIs to measure performance metrics. Ensure timely completion of tasks and projects assigned by management. Desired Candidate Profile 4-5 years of experience in BPO industry with expertise in Attrition Control, Shrinkage Control, Sales Performance Management. Strong understanding of KPIs like AHT, CSAT, KRA, etc. . Excellent communication skills with ability to lead teams effectively. Ability ...

Job description Role & responsibilities Draft comprehensive title opinions using the Maatrum platform. Collaborate closely with clients to understand their policy requirements and ensure timely delivery of reports, addressing any queries they may have. Work in tandem with the Operations and Tech Teams to enhance Turnaround Time (TAT), streamline processes, and optimize software functionality. Uphold the quality of reports in line with both clients credit policies and Maatrum's stringent standards. Provide proactive solutions to address any challenges encountered by the in-house team during the processing of legal opinions.

POSITION TITLE : Technical Support Team Lead, US We are seeking a motivated and customer-focused individual to join our team Infimobile as a Tech Support Support Lead. InfiMobile is a premium mobile virtual network operator that provides reliable nation-wide coverage across the United States with cost effective and budget-friendly plans. To know more about us, check https://infimobile.com/ Key Responsibilities Oversee the day-to-day operations of the Technical Support Team Act as a senior agent who will drive customer satisfaction through customer support Provide direct supervision of the technical support staff which may include: recruitment, evaluations, and disciplinary actions Act as a m...

About The Role Skill required: Retirement Solutions - Policy Servicing Designation: Delivery Lead Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years What would you do? Tower:Life and PensionsLevel 1:Account leadership team (UK Life and Pensions)Level 2:Management CL7RequirementA highly accomplished and results-driven service delivery leader with over 15 years of experience, including 10+ years in senior account leadership roles within the UK Life, Pensions and Investments domain. Proven expertise in managing large-scale operations, driving strategic transformation, and delivering exceptional value to clients through operational excellence, innovation, and risk governa...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

About The Role Skill required: Retirement Solutions - Data Entry Services Designation: Customer Service Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do? We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that ca...

Position Purpose Provide a brief description of the overall purpose of the position, why this position exists and how it will contribute in achieving the teams goal. Cash department performs a task of processing on the daily BAU as per the Standing operating procedure for the particular process / Team. Good understanding of the business expectation, including knowledge of SWIFT messages. Demonstrated commitment to continuous process improvement is required. Investigations require handling of customer queries on all failed or otherwise Cash, Securities and Foreign exchange transactions within specified timelines and the Job also requires handling and settlement of Late compensation claims for...

Position: Assistant Manager (Airlines Operations) - Airlines Experience - Mandatory Department : Operations (International - Airlines Process) About IGT Solutions IGT Solutions Pvt. Ltd. is a leading IT and BPM services provider focused on delivering innovation and business excellence across the Travel, Transportation, and Hospitality domain. With over 10,000+ travel industry professionals and 15 global delivery centers , IGT offers IT-BPM services like Application Development, Contact Center Services, Analytics, Testing, and more. We serve top-tier clients including airlines, OTAs, cruise liners, railways, and hotel chains globally. IGT is committed to fostering a diverse, inclusive, and ha...

Title: Manager Ops - Domestic Process( Banking Experience Mandate) Role Summary: We are seeking a Manager to manage a dynamic team of 50-100 members in an International Process. The ideal candidate will have experience handling BPO operations, including performance management, coaching, and improving overall team productivity and quality. This role requires excellent leadership skills to guide team members, manage performance, and ensure alignment with business goals. What You Would Be Doing: Team Management & Performance : Oversee and manage the teams productivity, quality, shrinkage, and attrition to ensure all targets are met. Coaching & Development : Provide coaching and mentorship to ne...

Role: Customer Support - Voice Process For experienced; Required minimum 1 year of Customer Service experience Languages Required: English Fluent Location: Bangalore Shifts: Day 6 Working Days; 1 Day Rotational Off Only Immediate Joiners Compensation : CTC: 28k Contact: Zainab- 9251688430

Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Works with a moderate degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Supports the achievement of compan...

Roles and Responsibilities Manage end-to-end recruitment process for various positions within the organization. Source candidates through job portals, social media, mass mailing, and other channels to meet hiring requirements. Conduct screening, shortlisting, interview coordination, scheduling, and salary negotiations with selected candidates. Monitor KPIs (Key Performance Indicators) and KRAs (Key Result Areas) to track recruitment performance. Collaborate with stakeholders to understand their needs and preferences throughout the recruitment process. Monitoring TAT Line's

Roles and Responsibilities Develop analytical methods for complex injectable products using techniques such as HPLC, UV, FTIR, ICP-MS, etc. Conduct method development, validation, and transfer activities to ensure compliance with regulatory requirements. Collaborate with cross-functional teams to resolve analytical issues and improve product quality. Design and execute experiments to optimize analytical workflows and reduce turnaround times (TAT). Ensure accurate data analysis and reporting of results.

Administer and perform all activities in line with the company procedures regarding service department. Administer check list, service requests, contracts, instructions, warrantees and schedules to ensure service personnel comply with established service procedures. Maintain inventory of spare parts for service Centre. Developed new business and maintain long term relationship for future business prospects Leading training and motivating team ensuring optimum performance. Motivating & Keeping the team spirit high ensuring minimum attrition. Financial Analysis and ensure the control of after sales cost. Optimize and implement cost control measures. Manage customer complaints and ensure the TA...

Administer and perform all activities in line with the company procedures regarding service department. Administer check list, service requests, contracts, instructions, warrantees and schedules to ensure service personnel comply with established service procedures. Maintain inventory of spare parts for service Centre. Developed new business and maintain long term relationship for future business prospects Leading training and motivating team ensuring optimum performance. Motivating & Keeping the team spirit high ensuring minimum attrition. Financial Analysis and ensure the control of after sales cost. Optimize and implement cost control measures. Manage customer complaints and ensure the TA...

Remote Client Support Specialist - Trading exp must- 40k CTC.live chat, email, and internal tools.issue resolution (SLA-based.remote tools (chat, email, G-chat. Fluent in English and Hindi.Apply now with updated resume. Call on 9930060601 for details

GLOBIVA is hiring for Team Leader. Location- Sector 18, Gurgaon (Haryana) 6 days working Rotational shifts and Rotational week-off Note:- There is no night shift for female employee Key Responsibilities: Performance Management: Drive the team to meet/exceed process KPIs: SLA (Service Level Agreement) adherence AHT (Average Handling Time) CSAT (Customer Satisfaction Score) FCR (First Call Resolution) Quality scores / Error rates Productivity and occupancy targets Monitor real-time performance dashboards and take corrective actions to achieve targets. Team Supervision & Development: Lead, coach, and motivate a team of [X] associates to deliver exceptional customer experience. Conduct regular p...

Job Title: Team Leader BPO Location: Bangalore Department: Operations Job Summary: We are seeking a dynamic and experienced Team Leader to oversee and optimize our BPO operations. The ideal candidate will be responsible for managing daily operations, ensuring SLA and KPI targets are consistently met, and maintaining critical metrics such as shrinkage, attrition, and schedule adherence. Key Responsibilities: Manage day-to-day operations across assigned BPO processes (voice, non-voice, and back-office). Ensure adherence to SLAs, KPIs, and quality benchmarks. Lead, mentor, and manage a team of agents to achieve individual and team goals. Monitor and manage key performance metrics including attr...