330 Tat Jobs - Page 14

Total 3yrs of exp from BPO out of this 1 yr TL exp ON PAPER, Inbound Customer Support Voice Process DOMESTIC SLA, AHT, Attrition, Shrinkage, CSAT, Quality Immediate Joiner Graduate Required Candidate profile Work From Office-Lucknow only not for Delhi/NCR,Chandigarh or kolkata,Apply those who can relocate in Lucknow Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

Basic Section No. Of Position 1 Grade 9 Level Manager Organisational BUSINESS Apparels BUSINESS_UNIT-1 Madura Clothing BUSINESS_UNIT-2 Madura Clothing BUSINESS_UNIT-3 Madura Clothing DEPARTMENT-1 Human Resources Country India State Andhra Pradesh Worksite Hyderabad Industry -- Function Human Resources Skills Skill Human Resources Minimum Qualification Post Graduate CERTIFICATION No data available About The Role DesignationArea HR Base Location: Hyderabad Minimum Qualification Post Graduate Preferred Years of Experience: 1-4Years Preferred Skills: Experience in Retail HR and Employee Grievance handlingFlexible to Travel Key Result Areas Financial Controlling manpower cost Maintaining percentage of salary to NSV Keeping a cap on salary cost of entry level Reducing consulting cost Sourcing people in house Controlling cost Customer Avoiding external hiring of Store Managers and Asst. Store Managers to enrich the internal talent Identifying potential employees and training them for higher promotion. Proper adherence to training calendar Employee Satisfaction survey on various parameters (Retail Vibes). Form action plan based on areas of improvement. Employee Engagement Internal Processes Quarterly Appraisal System and feedbacks Recruitment- Giving Job Requirements Selected based on requirements On boarding done under Adecco Confirmation HR Promises Minimum TAT duration Ensuring salary on time ID cards, employment letter, offer letter, insurance card on time. Performance approvals are done on time F&F Closures Controlling Attrition Career management Learning and growth Spending time on growth and development Learning and implementing new things Handling at least one cross functional project

Role & responsibilities : Ensure business unit and revenue delivery as per the plan. Grow the business in each segment of the coverage, focusing on ROE for the Bank. Increase market and wallet share of FX business for the customers covered Strong relationships with external and internal stakeholders. Focus on fulfilment of all treasury transactions in adherence to the Banks processes and policies. Financial Objective : Achieve the budgeted Revenue and Volume target at the customer and segment level for the customers allocated. Maximise revenue for the desk while handling all non-allocated customers. Increase Trade and FX wallet share of the customers. Grow derivative business in the given set of customers. Develop plans for driving revenues and growth amongst customers, evaluating the segments for new business possibilities. Relationship Management - external and internal : Direct coverage of customers more at the operating level of the customer. Build relationships at the relevant levels of the customers and leverage the relationships for enhanced business. The customers allocated to this role would be mostly simple customers with more transactional requirement, rather than hedging requirements. Manage the internal stake holders, viz. relationship managers in various Business groups, credit risk officers, Operations, etc. other units of treasury to achieve the objectives. Internal Processes : Ensure fulfilment of all transactions in the given TAT, with zero error, while adhering to the process and policies of the Bank. Hedging of all positions arising out of the transactions covered. Capturing all transactions in all the front office systems of the bank as per the policy. Ensuring all treasury related documents are submitted by the customer in defined TAT. Follow the process of Suitability and Appropriateness policy of the Bank and adhere to the pre-defined processes. Risk Management and Risk mitigation : Risk management and Risk mitigation ideas for the corporate. Manage Banks credit and market risk when offering products to customers. Evaluate the Reputational and Legal Risk for the Bank on product offerings to customers in line with suitability and appropriateness policy. Key Skills : Treasury product knowledge, including knowledge about pricing. Adequate knowledge of markets, with ability to interpret these data and use it for business opportunities. Compliance and TAT orientation. Regulatory knowledge Grooming (critical as need to interact with customers).

Follow standard service desk operating procedures Manage queries or escalate Incident, service requests ticket is met as per KPI includes Number of Contacts Handled, Call Talk Time & Hold Time, TAT, First Call Resolution Rate, Recurring Incidents

Job Title: Team Leader Technical Support (Office 365 & Windows) Location: Hyderabad Experience Required: 4 8 years (Minimum 1–2 years in a Team Leader role on-papers) Job Type: Full-time | Rotational Shifts | Work from Office Job Description: We are seeking a dynamic and experienced Team Leader – Technical Support to manage a team of support professionals handling Office 365 and Windows-related issues for global customers. The ideal candidate should have strong leadership capabilities, hands-on technical knowledge, and experience working in a BPO or service desk environment. Key Responsibilities: Lead, coach, and mentor a team of 10–15 technical support agents. Oversee day-to-day operations and ensure team targets are met (AHT, CSAT, FCR, etc.). Manage escalations and provide resolution for complex Office 365 and Windows OS issues. Conduct regular performance reviews, feedback sessions, and training. Coordinate with quality and workforce teams to improve service delivery. Monitor call/ticket volumes, ensure SLA compliance, and report key metrics to management. Maintain documentation and contribute to knowledge base updates. Required Skills: Strong knowledge of Office 365 (Outlook, Teams, OneDrive, Exchange Online) Solid understanding of Windows OS (Windows 10/11 – configuration and troubleshooting) Experience in handling customer escalations and resolving high-priority incidents. Excellent communication, team handling, and analytical skills. Proficiency in ticketing tools (e.g., ServiceNow, Zendesk) and remote support tools. Preferred Qualifications: Bachelor’s degree in IT/CS or related field. Certifications like MCSA – Office 365, Microsoft 365 Certified, or ITIL Foundation. Prior experience in a technical support BPO process is mandatory. Immediate Joiners Preferred If aligned with the requirement call Anumeha @ +91 6376649769 Send resume to anumeha@manningconsulting.in