111 Taskus Jobs - Page 5

Hi, We are hiring for Leading ITES Company Quality Analyst- B2B Collections Role . Job Description: 3 to 5 years of overall experience At least 1 years of experience in managing quality for B2B (Business to Business) Collections process. Track Key Quality Assurance Metrics: Monitor key performance indicators (KPIs) related to call quality, adherence to policies, and customer satisfaction. Provide Regular Analytics Reports: Prepare and provide regular reports to the management, highlighting quality metrics and suggesting process improvements. Develop Product Knowledge: Continuously improve your knowledge of products and call center performance requirements. Maintain and Develop Standards: Ensure compliance with internal support and call center quality assurance standards. Review Support Interactions: Evaluate a subset of support agents conversations (calls, emails, chat, etc.) based on established quality standards. Constructive Feedback: Accompany evaluations with meaningful and constructive feedback to help agents improve their performance. Resource Specification • 100% WFO (work from office) • Willing to work in night and rotational shifts. • Prior experience in managing quality for B2B Collections process in International BPO • Proficiency in MS Office tools • Good Communication & Presentation Skills • Good understanding of six sigma tools in quality preparing histograms, 80/20 analysis, fish bone, call quality and transaction quality attributes. Key Skills a) Any Graduate b) Min 3 Years of Overall Experience c) Min 1 Year Experience in Quality in B2B Collections To Apply for Quality Analyst - B2B Collections Role in Gurgaon . Copy and Paste the below link https://outpace.in/job/quality-analyst-b2b-collection/

Job Responsibilities Make outbound calls to US based customers in order to recover overdue credit card debt payments. Ensure timely recovery and smooth transaction flow while procuring the amount. Help the customer with best way of paying back the overdue sum. Eligibility Minimum 12 month experience in International voice Excellent English Communication skills Graduates and Undergrads both can apply Perks and Benefits Unlimited Incentives Free meals Both side cabs For more details contact (Sanjukta - 9811174183)

Hiring for Top BPOs I MNCs I Captive Units UK/US/Canadian Voice/Chat/Blended Process International Customer Service, Debt Collections, International Outbound and Inbound Sales with Lucrative Uncapped Incentives, Travel Process (with or without GDS knowledge), Technical Voice Process, International Telecom Process, Preferred candidate profile: Any Graduate or Undergraduate Fresher or with minimum 6 months experience may apply. Excellent Verbal English is required. Max Age: 40 years Perks and benefits: Unlimited Incentives Both sides AC Cabs Medicare Facility (Free Online Consultation with Leading Doctors) Free 5 Star Meals (One Time) For Details, feel free to connect with Rahul Chauhan @ +91 9013-355610 Shivani Trivedi @ +91 9559-193442 Adarsh Chowdhary @ +91 9650-372397 Pushpanjali Kumari @ +91 7980-016162 Mayank Brar @ +91 9896-217743 Ankita Saxena @ +91 9818-249752 Neeraj Bharti @ +91 9971-759724 Shubham Kumar @ +91 9267-926393 Vaibhav Gupta @ +91 8288-987477

Hiring for Multinational Bpo Navi Mumbai, Freshers With excellent Comm Skills International bpo Process Blended Excellent Comm Skills Required ,Night Shifts whats App CV 7696517849 Register Below Link www.callcenterjobs.anejabusinessgroup.com/ Required Candidate profile Excellent Communication Skills Verbal & Written Graduate freshers & Underrates with experience 5 days, 24 X 7 shifts, with rotational weeks offs Salary : Upto 3.6 LPA whats App CV 7696517849 Perks and benefits www.callcenterjobs.anejabusinessgroup.com/

Hi, We are hiring for the Leading ITES Company for Quality Reviewer Supervisor Role. Job Description: Minimum 2 years of experience as a Processor with banking and mortgage knowledge. Validate the information received using existing guidelines Check document availability and order for missing documents Understanding job requirements and consistent delivery to set targets. Meet the required criteria for quality parameters. Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures. Possess effective problem-solving skills to ensure timely problem recognition and resolution. Receive inputs from multiple sources. Eye for detail while processing transactions. Analytical and problem-solving skills Client First concept, though the employee will not be interacting with the borrowers Requires organizational and time management skills to balance workload and meet deadlines. Technical/Functional Skills Excellent verbal & written communication skills Good analytical ability. Basic keyboard proficiency. Proficiency in MS Office usage Ability to validate the integrity of all data, viz a viz the systems, and update client systems with the correct information. Key Skills: a) Minimum 2 years of experience as a Processor with banking and mortgage knowledge b) Any Graduate To Apply WhatsApp 'Hi' @ 9151555419 and Follow the Steps Below: a) For Position in Gurugram Search : Copy and Paste the link below https://outpace.in/job/qc-reviewer-supervisor/

Hi, We are hiring for the Leading ITES Company for Quality Reviewer Manager Role. Job Description: Minimum 8 years of Contact Centre Experience. 100% WFO and night shifts applicable. Preference to be given to candidates local to Gurgaon. Excellent verbal and written English skills. Prior experience of working in an ops leader role of a business-to-business collections / order-to-cash process. Excellent analytical (Excel) and presentation skills. Would have presented meaningful dashboards, collaterals to internal and external stakeholders in past role. Prior experience in managing several client owners and deliver operational delight. Managing the client Relationship end to end. Team Handling, Training and Motivation Employee assessment and channelizing the workflow Escalation and resolution handling Monitor performance & drive internal reviews with team Delivery, quality and exception handling should be monitored. Potential risks identification and management Meet the operational, functional and business objectives required by the contract and provide a profitable interaction Drive Transformation projects Key Skills: a) Overall 8 Years of Contact Centre Experience b) Minimum of 2 years relevant experience in Contact Centre Quality monitoring operations and should have 6 months collections experience c) Any Graduate To Apply WhatsApp 'Hi' @ 9151555419 and Follow the Steps Below: a) For Position in Gurugram Search : Copy and Paste the link below https://outpace.in/job/quality-reviewer-manager/

Domestic call Center and International Bpo Hiring Customer Care , Technical Support All Brands BPO Under One Roof 100% Selection in bpo Walk-In Interviews SCF 19,Top Floor,Phase 11, Mohali Call 9988767373 www.callcenterjobs.anejabusinessgroup.com Required Candidate profile We are Hiring for All Call Center and bpo Companies Based in Mohali And Chandigarh . Free Hiring No Charges , Get best as per Your Skills On the Spot Interviews for All BPO at Single Place Visit us Perks and benefits 9988767373 SCF 19, Top Floor,Phase 11,Mohali

Domestic call Center and International Bpo Hiring Customer Care , Technical Support All Brands BPO Under One Roof 100% Selection in bpo Walk-In Interviews SCF 19,Top Floor,Phase 11, Mohali Call 9988767373 www.callcenterjobs.anejabusinessgroup.com Required Candidate profile We are Hiring for All Call Center and bpo Companies Based in Mohali And Chandigarh . Free Hiring No Charges , Get best as per Your Skills On the Spot Interviews for All BPO at Single Place Visit us Perks and benefits 9988767373 SCF 19, Top Floor,Phase 11,Mohali

Hiring for International BPO 's (Customer Service/Sales/Collections) Fresher/Experience can apply UG/GRAD Salary: 15K - 38K in-hand LOCATION - GURGAON-NOIDA Both Side Cabs Meals, Joining Bonus (Organization based) Email: Bhavya.conviction@gmail.com Required Candidate profile Need Excellent to Average Communication Ready to work into night shift 24/7 Shifts

Hi, We Are Hiring For Service Desk Role With Leading IT Company. (Immediate Joining to 30 Days) **Minimum 1-5 Yrs of experience in Service Desk/Technical Support - L1/Desktop Support** Language : Proficient in English (Read + Write + Speak ) Role purpose : Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , web, chat and Service Requests Roles and Responsibilities Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution Routes the enquiries to Resolver Groups as appropriate Re-routes misdirected calls Escalates tickets which have not been resolved by SD, in accordance with Customer escalation procedures Provides status and updates on tickets to authorized users Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction Makes recommendations for updates to the KB database Adherence to policies and procedures, closure of open calls after resolution. Desired Candidate Profile Able to handle Calls, Emails, Chats & Web tickets and should be willing to work in 24*7 shift environment Basic understanding of inter-relationship of software, hardware and communications Hardware trouble shooting skills Printer and Network issues Experience in PC Hardware configuration Experience supporting LANs, PC operating systems and desktop software Experience using a variety of PC software including Microsoft Office Suite, Knowledge and understanding of end user requirements Strong customer service orientation Self-Starter Good listening skills & Ability to analyze and solve technical problems Strong problem analysis, resolution, and writing skills Good interpersonal and communication skills Analytical skills excellent spoken and written communication skills Mandatory Language Skill : Prior SD experience and excellent English speaking skills For Job in Noida Apply through the below link: https://outpace.in/job/service-desk/ For Job in Gurgaon Apply through the below link: https://outpace.in/job/service-desk-2/

Hi, We are hiring for Leading ITES Company for HR Helpdesk SME Pls go through the JD and Apply. We shall call back the relevant profiles. Role & responsibilities: Overall 5 +Years of Experience in HR Helpdesk with Minimum 1 year of dealing with Leading Team. Should have managed an HR Helpdesk team of around 20-25 FTE. Should possess the ability to manage escalations, manage processes, and guide peers on HR transactions and help them achieve high accuracy and timeliness. The role also requires the incumbent to interface with clients and help resolve and eliminate causes of operational issues that may arise. Should have an understanding of HR functions like Payroll & Employee data management. Preferably experienced in transition of helpdesk and documentation of SOPs. Skilled in understanding client needs, fostering communication, and delivering solutions that exceed expectations. Strong ability to collaborate cross-functionally to ensure seamless service delivery and client retention. Known for exceptional interpersonal skills, strategic problem-solving, and a commitment to enhancing client experience through proactive engagement and support. Monitored team performance through regular reviews, coaching, and feedback sessions to drive continuous improvement and maintain high levels of customer satisfaction. Developed and delivered training programs to upskill team members, enhancing their product knowledge, communication skills, and problem-solving abilities. Created detailed reports on team performance, customer feedback, and operational metrics, presenting findings to senior management and recommending strategic improvements. Team Handling Excellent Communication Skills MS Office & Excel Skills Inbound and Outbound call-handling skills Telephone and email etiquette To Apply WhatsApp 'Hi' @ 9151555419 and Follow the Steps Below: a) For Position in Bangalore Search : Job Code # 163