486 Tam Jobs - Page 3

At Ververica, we are the original creators and core contributors to Apache Flink, the leading open-source stream and batch processing engine. Flink powers mission-critical applications at companies like **Netflix, Alibaba, Amazon, and Uber**, as well as banks, telcos, and global enterprises. We are passionate about open source and equally committed to delivering enterprise-grade data processing solutions that help organizations unlock real-time insights at scale. Backed by one of the world's largest tech companies, Ververica offers the best of both worlds: innovation with stability. As a Technical Account Manager (TAM) at Ververica, you'll play a central role in our customers' success. You'll act as a trusted advisor and hands-on technical partner, helping organizations adopt and scale their real-time data processing architectures using Ververica Unified Streaming Data Platform, which is built on top of Apache Flink. You'll work closely with engineers, data teams, and platform owners across industries to solve complex challenges — from system design and deployment to performance tuning and long-term operations. What You'll Do Own the technical relationship with a portfolio of enterprise customers — from onboarding through expansion. Guide customers in architecting and optimizing their stream processing infrastructure with Ververica Unified Streaming Data Platform. Advise on best practices for Flink job design, deployment models (on-prem Kubernetes, Cloud provider, Managed Flink, BYOC), and monitoring strategies. Provide in-depth technical troubleshooting and performance tuning across data pipelines, connectors, and clusters. Collaborate cross-functionally with our Engineering, Product, Sales, and Product Marketing teams to advocate for customer needs. Assist with incident triage, root cause analysis, and building out operational playbooks for scalable Flink deployments. Support migrations from legacy or batch-based systems to real-time processing. Conduct regular check-in calls and Quarterly Business Reviews (QBRs) with strategic customers to align on goals, feedback, and roadmap priorities. Participate in on-call support rotations. Represent Ververica in customer meetings, roadmap sessions, and (if you're interested) at conferences and meetups. Continuously sharpen your Flink expertise and stay ahead of trends in distributed systems, observability, and cloud infrastructure. Requirements Must-Have Skills Familiarity with cloud platforms such as AWS, GCP, or Azure and container orchestration with Kubernetes — our product runs on Kubernetes, so hands-on Kubernetes experience is essential. Ability to read and reason about Java code, with working knowledge of Java 11+ features and a basic understanding of the JVM. Working knowledge of SQL, including querying and reading streaming data. Excellent problem-solving skills, with a proven ability to diagnose and resolve complex technical issues Familiarity with streaming technologies such as Apache Flink, Apache Kafka, or Redpanda. Excellent communication skills — you're comfortable speaking with both technical engineers and non-technical stakeholders Nice-to-Have Skills Working knowledge of Python, especially useful when supporting customers using PyFlink. Experience with observability and monitoring tools like Grafana, Datadog, DynaTrace, or similar platforms. Familiarity with DevOps workflows or CI/CD tooling in cloud-native environments. Experience running Apache Flink in production or contributing to open-source data infrastructure projects Key Attributes for Success 3+ years in a customer-facing technical role such as TAM, Solutions Engineer, or Support Engineer. Strong ability to build and maintain relationships with enterprise customers, acting as a trusted technical advisor. A genuine sense of empathy and ownership in helping customers resolve technical issues and achieve success. Ability to understand customer use cases, map them to Ververica capabilities, and guide customers in designing effective solutions. Strong sense of accountability, autonomy, and a desire to make a measurable impact in customer outcomes Ability to manage multiple client accounts and projects simultaneously, prioritizing tasks and meeting deadlines Benefits What We Offer Competitive compensation: salary, equity, performance bonus Remote-first work culture with flexible hours Access to Flink core developers and a global open-source ecosystem Generous vacation, personal leave, and wellness benefits Offices in select cities for in-person collaboration when desired At Ververica, we believe innovation starts with diverse perspectives. We welcome applicants from all backgrounds and life experiences — if you're passionate about helping customers succeed with cutting-edge technology, we'd love to hear from you.

Job Title: Technical Account Manager Enterprise Clients Location: Chennai (Hybrid/On-site) Overview We are looking for a passionate and customer-obsessed Technical Account Manager (TAM) to join our growing team. As a TAM, you will act as a strategic advisor and technical point of contact for our Enterprise customers , helping them drive value from our platform while ensuring a world-class support experience. This role combines technical troubleshooting, proactive account management, and consultative engagement. You ll work closely with Customer Success, Product, Engineering, and Support teams to advocate for your clients and ensure their technical needs are met with excellence. Key Responsibilities Serve as the primary technical advisor for assigned Enterprise accounts, owning the post-sale technical relationship. Manage and support Enterprise clients across multiple channels (email, calls, chat, portal). Build trusted relationships with key stakeholders and ensure long-term account health. Understand client environments, use cases, and goals to provide proactive guidance and strategic recommendations . Troubleshoot, diagnose, and resolve complex product issues; drive root cause analysis (RCA) and share outcomes with clients. Partner with internal teams to escalate and resolve issues while maintaining accountability with the client. Conduct technical business reviews , platform adoption workshops, and regular client syncs. Track and communicate product issues, feature requests, and usage insights to improve customer experience. Maintain thorough documentation of client interactions, issues, and resolutions. Mentor and support Product Support Engineers, especially for high-priority or high-ARR accounts. Contribute to the knowledge base and help improve support processes for scalability. Required Skills and Qualifications Bachelors degree in Computer Science, Engineering, or a related field. 5+ years of experience in Enterprise Technical Support, Technical Account Management, or a related role in a SaaS environment. Strong technical troubleshooting skills, with exposure to SaaS platforms , cloud technologies, and web development basics (HTML, CSS, JavaScript is a plus). Deep understanding of the SaaS business model and Enterprise customer needs. Excellent communication and presentation skills ability to articulate technical concepts to both technical and non-technical stakeholders. Ability to work effectively across cross-functional teams and handle multiple high-value accounts simultaneously. Strong ownership mindset with a passion for delivering exceptional customer experiences. Willingness to work night shifts or flexible hours based on customer time zones (primarily US/EU). Highly driven, detail-oriented, and customer-centric. What You ll Love About This Role High-impact role owning relationships with marquee enterprise clients. Opportunity to work closely with Engineering and Product teams on real-time customer feedback. Be part of a growing, fast-paced SaaS company focused on solving real-world problems.

We are looking for someone to join a team of people who are bright, proactive, and passionate about making their customers wildly successful.This person loves working with customers, guiding them, answering questions, and building great relationships with rapport and credibility.The Senior Cloud MSP Technical Account Manager (TAM) has a strong technical aptitude, loves to problem solve, and enjoys being challenged by partner requirements, all against a backdrop of an ever-changing product feature and commercial landscape. The Senior Cloud MSP TAM will be the primary point of contact for product adoption with a focus on accelerating time to value for both the partner and their customers. The role will be responsible for delivering technical guidance and best practices on the Apptio Cloudability products through mentoring on solution design, performance, and scalability, as well as supporting the partner to create new services to maximize cloud spend by its customers. Supporting MSP’s is a new service for Apptio, and as such the successful candidate will also take on the responsibility of defining the day-to-day activities, processes and KPIs required to deliver this service by future Cloud MSP TAMs. The individual will define the operating model, health metrics and success criteria required to ensure partners are receiving the right level of service to be successful and grow their business using the Apptio MSP solution. Primary Responsibilities: Be the primary product expert and be able to answer customer questions and manage objections related to Apptio Cloud product capabilities. Understand, in detail, the configuration of each customer’s Apptio Cloud implementation to proactively identify opportunities for configuration improvement and expanded feature usage. Deploy your technical skills in service of accelerated customer value attainment, including hands-on work leveraging Application Programming Interfaces (APIs) to perform mass-updates of key configuration components. Create value for customers by partnering to define success and building a joint plan with identified objectives, stakeholders, milestones, risks, and metrics needed to achieve their goals. Drive the successful adoption of Apptio’s suite of Cloud products to help customers realize the business value of our partnership and offerings. Work closely with the customer to ensure they become power-users of our solution, and perform remote training to the consumers as needed. Coordinate with Support, Product Management, R&D, and Customer Success to ensure the appropriate level of response to customer needs. Assist with driving Apptio best practices and sharing knowledge throughout the organization Act as customer advocate providing feedback on Product enhancements and requirements Guide and lead enablement activities for MSP Partners delivering Apptio solutions. Required education Bachelor's Degree Required technical and professional expertise 7+ years of experience in a B2B customer-facing technical account manager, business analyst, consulting, or technical analyst role 2+ years’ experience working with similar MSP products, in a customer supporting role, including working with Cloud SaaS products and CSP Partner Billing (AWS, Azure, GCP)data. Skilled at quickly detecting and resolving data-related issues, with the ability to demonstrate this experience with data analysis and data manipulation. Excellent communication skills demonstrated through an ability to build relationships and communicate complicated technical concepts in easy-to-understand terms, up to C-Level. Understanding of Cloud IT infrastructure concepts, with certifications from AWS, Azure, GCP, or OCI a plus Preferred technical and professional experience Degree in fields such as Business, Economics, Accounting, Data Analytics, or Computer Science preferred. Strong to expert hands-on data analysis skills using exploratory or scripting tools. Previous experience providing technical account management, technical advisory, and relationship oversight for strategic channel accounts from individual contributors to senior leadership levels.

Job Description Our customers will measure our contribution to their success based on the value they receive from our services. TAMs are responsible for the overall governance and technical service delivery. They help customers maximize the business value of their Oracle investments, achieving the desired business outcomes while minimizing risk. To do this, TAMs must become trusted advisors to the customer, ensure consistency and quality of deliverables, help customers deliver their IT strategy, overcome challenges and meet business goals, and use leading practices for successful Oracle technology and Cloud deployments and operations. The Services Portfolio includes Managed Services, On-Premise, Hybrid Cloud, Applications, Platforms and Databases (SaaS/PaaS/IaaS), and Security services that TAMs may manage in full or in part. Description The candidate must have strong troubleshooting skills on Database and Database technology products Expertise in Performance issue analysis and providing resolution Guide customer on Oracle Database Best practices Should possess knowledge on implementation and supporting on Database Security Products like Transparent Data Encryption, Redaction, Data Vault, Masking. Possess strong troubleshooting skills on Real Application Cluster Should be able to guide and mentor team of engineers on Database Technology products Should possess knowledge and be able to articulate to customer the use cases of Advanced Compression, In-memory Knowledge on Oracle Enterprise Manager Personal Skills Strong experience in service delivery and/or project management is required. Oracle products and services knowledge will be highly appreciated as well as experience in Oracle HW platforms and OS. Experience on Enterprise Customers is required Excellent communication / relationship building skills Customer focused and results oriented Ability to work under pressure in highly escalated situations Organized with strong attention to detail Decision making / problem solving skills Ability to manage multiple concurrent activities (customer engagements) Highly professional: Ability to deal with senior and exec stakeholders with confidence Strong analytic skills and ability to pre-empt potential risks and issues Database Administrator Responsibilities Experience with Oracle Real Application Clusters (RAC), Data Guard, ASM and RMAN. Monitor, analyze and optimize database performance to ensure high availability and reliability in a RAC Environment. Implementing DR solutions using Oracle Standby Database using Oracle Data Guard. Monitor data backup process and perform data recovery if needs be. Perform database tuning, including SQL query optimization, indexing strategies and resource management. Expert in analyzing Explain Plans, AWR reports, OEM, and other diagnostic tools to identify potential performance bottlenecks. Manage Oracle database instances (installation, configuration, upgrades, and patching). Identify bottlenecks in database systems and propose effective solutions. Cross platform migration and Oracle Datapump utilities. Collaborate with development teams to review and optimize SQL code and schema design. Qualifications: Education: Bachelor’s degree in computer science, IT, or related field. Oracle Database certifications (e.g., OCA, OCP) are preferred. Experience: 8-12 years of hands-on experience with Oracle Database administration and support. Shift : 24*7 Shift working from Client Site @ Kerala. No remote or WFH allowed. Technical Skills: In-depth knowledge of Oracle Database architecture and internals. Proficiency in SQL, PL/SQL, and database performance tuning. Experience with Oracle Real Application Clusters (RAC), Data Guard, ASM and RMAN. Basic knowledge of Cloud (OCI, AWS or AZURE) Experience with Oracle Enterprise Manager (OEM) and monitoring tools. Understanding of database security principles (encryption, user management). Responsibilities RESPONSIBILITIES Develop and Manage the Oracle Customer Relationships by forming long term customer relationships with key customer contacts. Work is non-routine and complex, involving the application of advanced technical/business skills in area of specialization. Provides direction and mentoring to more junior team members. Understand customer’s industry drivers, organization structure and key stakeholders, key projects and goals, and critical success factors as well as technical infrastructure and roadmap. Work collaboratively with sales, the delivery teams and customers to identify appropriate solutions. Coordinate delivery of Oracle Services, operating as the primary delivery contact to the customer, aiding and facilitating customer communications and activities across other Oracle lines of business. Responsible for delivering to the contracted terms, effective and efficient use of Oracle delivery resources, achieving the contract margin and revenue objectives. Identify and submit delivery leads for new opportunities and contract renewals. Act as a point of contact for any major incidents, responsible for managing communication and customer expectations through resolution. Establish and maintain a delivery governance model with the customer at the management and executive levels. Perform scope and risk management. Contribute to initiatives for Oracle delivery organizational process improvement and tool development. Conduct periodic Service Account Planning and Account Reviews. Be the single point of contact within Oracle for the customer, acting as their advocate for the service you are responsible for delivering. The CSS TAM is a customer advocate and must demonstrate customer obsession by placing the client needs first. Provide technical guidance and be part of the customer calls/meeting on adoption of database technology Should possess strong technical skills on Database and DB products to advocate to customer the use cases and guide the customer and team of Oracle CSS Engineers through the lifecycle of Oracle Technology product adoption Manage the contract or delivery engagement as defined by ACS line management, including creating and maintaining accurate documentation Maintain the Oracle business systems to ensure systems are up to date with the correct/current information (resource assignment, timecards, rates, completion estimates, invoice details etc.) to ensure that services are delivered efficiently, invoices are generated in a timely manner and revenues are recognised promptly. Plan and deploy resources to ensure effective delivery within agreed budgetary constraints. Where appropriate create and maintain the ACS service delivery or project plan. Actively manage project forecast, identify risks and issues and opportunity for revenue collection (upside) Accountabilities: Proactively manage the contract delivery to completion / customer acceptance Proactively report on any potential risks / issues that may impact service delivery or customer satisfaction Manage any customer escalation that may arise Ensure all contract-related systems and documentation either required contractually or as part of a program, are up to date and accurate Monitor and report revenue forecast and margin estimates, revenue and margin achievements for each contract Work in line with customer working practices and procedures, if contractually agreed Operate in line with Oracle CSS business processes and procedures Operate in line with Oracle Global and local HR policies and procedures Qualifications Career Level - IC3 About Us As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Marketing Director Do you enjoy developing business networks for market penetration? Are you motivated by the opportunity to contribute to diverse elements of marketing? About our Team RX is a global leader in events and exhibitions, leveraging industry expertise, data, and technology to build businesses for individuals, communities, and organizations. With a presence in 25 countries across 42 industry sectors, RX hosts approximately 350 events annually. About the Role An exciting opportunity for an experienced and high caliber Marketing Director to lead the marketing function and manage a team of marketers for our Exhibitions, Events and Digital portfolio. Accountable for the budget, performance and results of the marketing team. Addresses issues with impact beyond own team based on knowledge of related disciplines Has full people management authority, including performance reviews, recruitment, discipline etc. Responsibilities Developing and implementing marketing strategies for top-level portfolios to drive key metrics and align with company objectives. Ensuring portfolio marketing alignment across shows, maintaining consistency and leveraging synergies. Owning the total addressable market (TAM) and high-value visitor (HVV) processes for designated portfolios, ensuring targeted marketing efforts. Providing leadership in customer insights across the portfolio, enabling data-driven decision-making. Developing and maintaining customer journey standards across functional planning efforts, ensuring an optimal customer experience. Acting as a Practice Leader to advance portfolio marketing strategy in critical areas, including exhibitor marketing, brand and visitor marketing, meetings and conferences, account-based marketing, and voice of the customer. Foster a strong operational relationship with Global Marketing Functional Leads, and work with cross-functional stakeholders including Sales, Operations, Finance, Content, Marketing Technology, and Marketing Operations. Collaborating on the annualized portfolio plan and budgeting to align with business development directors. Manage the portfolio's budget effectively, analyzing financial data in partnership with MMs and MOps. Coordinating portfolio PR planning, brand development, organization and event brand strategy to position the business and portfolio in the market. Requirements A minimum of 15-18 years’ experience with minimum 5-7 years in a senior marketing role or leadership role managing marketing teams or function Extensive knowledge of modern marketing practices and industry trends. Strong strategic planning and analytical skills. Ability to manage cross-functional teams and projects. Expertise in customer insight processes and data analysis. Proficiency in marketing technology and operations. Strong People Leadership skills to develop a high performing team of talents Strong communicator with a solutioning mindset and ability manage stakeholders in a matrix environment Work in a way that works for you We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals. Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive Working for you We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer: Comprehensive Health Insurance: Covers you, your immediate family, and parents. Enhanced Health Insurance Options: Competitive rates negotiated by the company. Group Life Insurance: Ensuring financial security for your loved ones. Group Accident Insurance: Extra protection for accidental death and permanent disablement. Flexible Working Arrangement: Achieve a harmonious work-life balance. Employee Assistance Program: Access support for personal and work-related challenges. Medical Screening: Your well-being is a top priority. Modern Family Benefits: Maternity, paternity, and adoption support. Long-Service Awards: Recognizing dedication and commitment. New Baby Gift: Celebrating the joy of parenthood. Subsidized Meals in Chennai: Enjoy delicious meals at discounted rates. Various Paid Time Off: Take time off with Casual Leave, Sick Leave, Privilege Leave, Compassionate Leave, Special Sick Leave, and Gazetted Public Holidays. Free Transport pick up and drop from the home -office - home (applies in Chennai) About the Business RX is a global leader in events and exhibitions, leveraging industry expertise, data, and technology to build businesses for individuals, communities, and organisations. With a presence in 25 countries across 42 industry sectors, RX hosts approximately 350 events annually. RX is committed to creating an inclusive work environment for all our people. RX empowers businesses to thrive by leveraging data-driven insights and digital solutions. RX is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. For more information, visit www.rxglobal.com. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here . Please read our Candidate Privacy Policy . We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights .

Marketing Director Do you enjoy developing business networks for market penetration? Are you motivated by the opportunity to contribute to diverse elements of marketing? About our Team RX is a global leader in events and exhibitions, leveraging industry expertise, data, and technology to build businesses for individuals, communities, and organizations. With a presence in 25 countries across 42 industry sectors, RX hosts approximately 350 events annually. About the Role An exciting opportunity for an experienced and high caliber Marketing Director to lead the marketing function and manage a team of marketers for our Exhibitions, Events and Digital portfolio. Accountable for the budget, performance and results of the marketing team. Addresses issues with impact beyond own team based on knowledge of related disciplines Has full people management authority, including performance reviews, recruitment, discipline etc. Responsibilities Developing and implementing marketing strategies for top-level portfolios to drive key metrics and align with company objectives. Ensuring portfolio marketing alignment across shows, maintaining consistency and leveraging synergies. Owning the total addressable market (TAM) and high-value visitor (HVV) processes for designated portfolios, ensuring targeted marketing efforts. Providing leadership in customer insights across the portfolio, enabling data-driven decision-making. Developing and maintaining customer journey standards across functional planning efforts, ensuring an optimal customer experience. Acting as a Practice Leader to advance portfolio marketing strategy in critical areas, including exhibitor marketing, brand and visitor marketing, meetings and conferences, account-based marketing, and voice of the customer. Foster a strong operational relationship with Global Marketing Functional Leads, and work with cross-functional stakeholders including Sales, Operations, Finance, Content, Marketing Technology, and Marketing Operations. Collaborating on the annualized portfolio plan and budgeting to align with business development directors. Manage the portfolio's budget effectively, analyzing financial data in partnership with MMs and MOps. Coordinating portfolio PR planning, brand development, organization and event brand strategy to position the business and portfolio in the market. Requirements A minimum of 15-18 years’ experience with minimum 5-7 years in a senior marketing role or leadership role managing marketing teams or function Extensive knowledge of modern marketing practices and industry trends. Strong strategic planning and analytical skills. Ability to manage cross-functional teams and projects. Expertise in customer insight processes and data analysis. Proficiency in marketing technology and operations. Strong People Leadership skills to develop a high performing team of talents Strong communicator with a solutioning mindset and ability manage stakeholders in a matrix environment Work in a way that works for you We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals. Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive Working for you We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer: Comprehensive Health Insurance: Covers you, your immediate family, and parents. Enhanced Health Insurance Options: Competitive rates negotiated by the company. Group Life Insurance: Ensuring financial security for your loved ones. Group Accident Insurance: Extra protection for accidental death and permanent disablement. Flexible Working Arrangement: Achieve a harmonious work-life balance. Employee Assistance Program: Access support for personal and work-related challenges. Medical Screening: Your well-being is a top priority. Modern Family Benefits: Maternity, paternity, and adoption support. Long-Service Awards: Recognizing dedication and commitment. New Baby Gift: Celebrating the joy of parenthood. Subsidized Meals in Chennai: Enjoy delicious meals at discounted rates. Various Paid Time Off: Take time off with Casual Leave, Sick Leave, Privilege Leave, Compassionate Leave, Special Sick Leave, and Gazetted Public Holidays. Free Transport pick up and drop from the home -office - home (applies in Chennai) About the Business RX is a global leader in events and exhibitions, leveraging industry expertise, data, and technology to build businesses for individuals, communities, and organisations. With a presence in 25 countries across 42 industry sectors, RX hosts approximately 350 events annually. RX is committed to creating an inclusive work environment for all our people. RX empowers businesses to thrive by leveraging data-driven insights and digital solutions. RX is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. For more information, visit www.rxglobal.com. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here . Please read our Candidate Privacy Policy . We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights .

Do you enjoy developing business networks for market penetration? Are you motivated by the opportunity to contribute to diverse elements of marketing? About Our Team RX is a global leader in events and exhibitions, leveraging industry expertise, data, and technology to build businesses for individuals, communities, and organizations. With a presence in 25 countries across 42 industry sectors, RX hosts approximately 350 events annually. About The Role An exciting opportunity for an experienced and high caliber Marketing Director to lead the marketing function and manage a team of marketers for our Exhibitions, Events and Digital portfolio. Accountable for the budget, performance and results of the marketing team. Addresses issues with impact beyond own team based on knowledge of related disciplines Has full people management authority, including performance reviews, recruitment, discipline etc. Responsibilities Developing and implementing marketing strategies for top-level portfolios to drive key metrics and align with company objectives. Ensuring portfolio marketing alignment across shows, maintaining consistency and leveraging synergies. Owning the total addressable market (TAM) and high-value visitor (HVV) processes for designated portfolios, ensuring targeted marketing efforts. Providing leadership in customer insights across the portfolio, enabling data-driven decision-making. Developing and maintaining customer journey standards across functional planning efforts, ensuring an optimal customer experience. Acting as a Practice Leader to advance portfolio marketing strategy in critical areas, including exhibitor marketing, brand and visitor marketing, meetings and conferences, account-based marketing, and voice of the customer. Foster a strong operational relationship with Global Marketing Functional Leads, and work with cross-functional stakeholders including Sales, Operations, Finance, Content, Marketing Technology, and Marketing Operations. Collaborating on the annualized portfolio plan and budgeting to align with business development directors. Manage the portfolio's budget effectively, analyzing financial data in partnership with MMs and MOps. Coordinating portfolio PR planning, brand development, organization and event brand strategy to position the business and portfolio in the market. Requirements A minimum of 15-18 years’ experience with minimum 5-7 years in a senior marketing role or leadership role managing marketing teams or function Extensive knowledge of modern marketing practices and industry trends. Strong strategic planning and analytical skills. Ability to manage cross-functional teams and projects. Expertise in customer insight processes and data analysis. Proficiency in marketing technology and operations. Strong People Leadership skills to develop a high performing team of talents Strong communicator with a solutioning mindset and ability manage stakeholders in a matrix environment Work in a way that works for you We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals. Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive Working for you Benefits We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer: Comprehensive Health Insurance: Covers you, your immediate family, and parents. Enhanced Health Insurance Options: Competitive rates negotiated by the company. Group Life Insurance: Ensuring financial security for your loved ones. Group Accident Insurance: Extra protection for accidental death and permanent disablement. Flexible Working Arrangement: Achieve a harmonious work-life balance. Employee Assistance Program: Access support for personal and work-related challenges. Medical Screening: Your well-being is a top priority. Modern Family Benefits: Maternity, paternity, and adoption support. Long-Service Awards: Recognizing dedication and commitment. New Baby Gift: Celebrating the joy of parenthood. Subsidized Meals in Chennai: Enjoy delicious meals at discounted rates. Various Paid Time Off: Take time off with Casual Leave, Sick Leave, Privilege Leave, Compassionate Leave, Special Sick Leave, and Gazetted Public Holidays. Free Transport pick up and drop from the home -office - home (applies in Chennai) About The Business RX is a global leader in events and exhibitions, leveraging industry expertise, data, and technology to build businesses for individuals, communities, and organisations. With a presence in 25 countries across 42 industry sectors, RX hosts approximately 350 events annually. RX is committed to creating an inclusive work environment for all our people. RX empowers businesses to thrive by leveraging data-driven insights and digital solutions. RX is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. For more information, visit www.rxglobal.com.

Hi Connections Teamware is hiring for Support Service Manager role Location:Noida Experience:3-6years Notice period:30days JD: Key aspects of this role include the following activities: Partners with the TAM to ensure best in class customer support experience and management beginning with a smooth customer kick off for new Ultimate customers. Performs daily review of all assigned Ultimate customer issues and ensures the frequency and quality of customer updates is of a very high standard aligning with the customer priority and business impact description and in collaboration with Support Engineers and Management team. Leads regular support case queue reviews with the customer team members, ensuring accurate prioritization of issues, visibility on progress and latest updates as well as next steps. Provides oversight and ownership of any critical support issues and provides ongoing and personalized customer management and updates through to resolution of the issue. Contributes to the service review, focusing on performance of the technical support service delivery provided during the review period, identifying areas of success and opportunities for improvement. Defines and maintains the Service Improvement Plan communicating progress updates against agreed actions and collaborating with the Support Delivery Managers to address areas identified. Conducts customer specific RCA analysis following a significant event and ensures provision of the outcomes to the customer in an official Customer Facing Statement Responsible for the provision of Support Health data and insights to the Ultimate delivery team and helps evaluate and communicate the overall Technical Health of the customer. What you need to succeed Business insight You will need a high-quality business and strategic sense. You understand the need to balance Customer needs alongside Adobe's business objectives and strategy. You possess strong problem-solving skills and are forward-thinking. You appreciate the level of engagement required for premium support service delivery and can project the value of the Ultimate Support Plan and ensure consistent service quality. Results Focus You have with strong mentoring and coaching skills enabling the team members to deliver their best. You focus on long term sustainable strategic improvements in favor of short-term results. Influential Consistent record of accomplishment working with, influencing and leading virtual teams across a large global company. Experienced and effective in communicating to Director and above partners in Sales, Consulting and Engineering. Strong Communication Skills Highly articulate and presents plans and ideas in a compelling manner. Communicates passion, energy and enthusiasm. Able to handle C-level urgent customer communications, creating resolution plans and ensuring accurate execution of them. Able to build and communicate customer service reviews and set expectations according to business decisions. Support Experience You will have extensive experience supporting high profile Enterprise customers and/or have successfully led a software and/or SaaS-based technical support team, are a creative problem solver who is passionate about customer success and premium service delivery. You have experience in and enjoy collaborating with a wide range of colleagues to meet key performance indicators. Experience with developing and implementing Service Improvement Plans, ITIL or incident management would also be beneficial. Excellent organizational skills: ability to prioritize, manage, multi-task and implement projects multi-functionally. Work hours completely US based- EST & PST Qualifications and Skills Requirement: 1. A degree in Computer Science, Information Technology, Business Administration, or a related field is preferred Strong written and verbal communication skills with the ability to convey passion, energy, and enthusiasm. Capable of handling C-level customer communications and creating action plans Must have worked in Customer Service industry with a good exposure of handling Enterprise customers Familiarity with Digital Marketing, ITIL principles and incident management would be an added advantage You will have extensive experience supporting high profile Enterprise customers and/or have successfully led a software and/or SaaS-based technical support team, are a creative problem solver who is passionate about customer success and premium service delivery. You have experience in and enjoy collaborating with a wide range of colleagues to meet key performance indicators. Experience with developing and implementing Service Improvement Plans, ITIL or incident management would also be beneficial. Excellent organizational skills: ability to prioritize, manage, multi-task and implement projects multi-functionally. If interested do share cv to manasa.a@twsol.com

We are looking for a passionate and customer-obsessed Technical Account Manager (TAM) to join our growing team. As a TAM, you will act as a strategic advisor and technical point of contact for our Enterprise customers, helping them drive value from our platform while ensuring a world-class support experience. This role combines technical troubleshooting, proactive account management, and consultative engagement. Youll work closely with Customer Success, Product, Engineering, and Support teams to advocate for your clients and ensure their technical needs are met with excellence. Key Responsibilities:- Serve as the primary technical advisor for assigned Enterprise accounts, owning the post-sale technical relationship. Manage and support Enterprise clients across multiple channels (email, calls, chat, portal). Build trusted relationships with key stakeholders and ensure long-term account health. Understand client environments, use cases, and goals to provide proactive guidance and strategic recommendations. Troubleshoot, diagnose, and resolve complex product issues; drive root cause analysis (RCA) and share outcomes with clients. Partner with internal teams to escalate and resolve issues while maintaining accountability with the client. Conduct technical business reviews, platform adoption workshops, and regular client syncs. Track and communicate product issues, feature requests, and usage insights to improve customer experience. Maintain thorough documentation of client interactions, issues, and resolutions. Mentor and support Product Support Engineers, especially for high-priority or high-ARR accounts. Contribute to the knowledge base and help improve support processes for scalability. Required Skills and Qualifications:- Bachelor's degree in Computer Science, Engineering, or a related field. 5+ years of experience in Enterprise Technical Support, Technical Account Management, or a related role in a SaaS environment. Strong technical troubleshooting skills, with exposure to SaaS platforms, cloud technologies, and web development basics (HTML, CSS, JavaScript is a plus). Deep understanding of the SaaS business model and Enterprise customer needs. Excellent communication and presentation skills — ability to articulate technical concepts to both technical and non-technical stakeholders. Ability to work effectively across cross-functional teams and handle multiple high-value accounts simultaneously. Strong ownership mindset with a passion for delivering exceptional customer experiences. Willingness to work night shifts or flexible hours based on customer time zones (primarily US/EU). Highly driven, detail-oriented, and customer-centric.

Job Responsibilities for Technical Account Manager Account Management: Serve as the main technical point of contact for key customers. Develop and maintain strong, long-term relationships with clients. Understand customer needs and business objectives to provide tailored support and solutions. Oversee customer accounts to ensure they receive the maximum value from our products and services. Conduct regular account reviews to assess customer satisfaction and identify opportunities for improvement. Develop and implement account strategies to drive customer success and retention. Monitor project progress and address any issues or challenges that arise. Technical Support and Guidance: Provide expert technical advice and assistance to customers. Help customers troubleshoot and resolve technical issues in a timely manner. Coordinate with internal teams to ensure effective problem resolution. Product Knowledge and Advocacy: Gain deep knowledge of our products and services to provide accurate and comprehensive support. Advocate for customers needs and provide feedback to the product development team. Assist in the development of product documentation, user guides, and FAQs. Training and Enablement: Conduct training sessions and workshops for customers to help them utilize our products effectively. Create and deliver presentations and demonstrations tailored to customer needs. Reporting and Analytics: Track and report on key account metrics and customer satisfaction levels. Analyze data to identify trends and areas for improvement. Prepare regular reports and presentations for internal and external stakeholders. Qualifications Education: Bachelors degree in computer science, Information Technology, Business Administration, or a related field. Experience: Minimum of 4 years of experience in technical account management or similar role. Proven track record of managing and growing customer accounts. Skills: Strong technical background with the ability to understand and explain complex concepts. Excellent communication and interpersonal skills. Strong problem-solving and analytical abilities. Ability to manage multiple priorities and work under pressure.

Who Are We? With 100+ bn minutes streamed annually, 120 minutes of daily average listening time, and 6+ billion total audio plays on our platform, Pocket FM is on a mission to build the world’s largest AI-powered audio streaming platform. Rapid growth in the US and India, with strong momentum in Europe and LATAM. Now, with Pocket FM, we’re taking that storytelling DNA to video — creating a mobile-first platform. Designed for the swipe generation, we deliver emotionally charged, high-impact stories that are changing how entertainment is consumed, one scroll at a time. You can get more updates, insights and everything behind the scenes at Pocket FM here - https://xtra.pocketfm.com/ About the Role As Pocket FM scales its footprint in the audio entertainment space, we’re looking for a strategic powerhouse to shape how we source, scale, and monetize content. This role goes beyond traditional strategy — it blends creative insight, market intelligence, and commercial acumen to drive Pocket FM’’s content and growth roadmap. What You will Do Get deep into the creative process — from screenplay writing and adapting novels to understanding the teams behind blockbuster shows Build a strong market intelligence engine to identify trending content early. Collaborate with internal teams to fill content gaps and reduce audience churn Use global best practices to improve production quality, manage costs, reduce timelines, and increase hit rates — all while refining creative execution Identify and implement advanced AI tools to enhance content quality, streamline production workflows, and improve overall operational efficiency. Track and analyze the evolution of long-format content with implications for format innovation, user engagement, and monetization across new content categories. Understand how ad revenue, eCPMs, CACs, and commissioning models are changing — and use those insights to grow lifetime value (LTV) and revenue. Decode the interplay between monetization models, user retention, TAM penetration, and product initiatives. Align this understanding with scalable, profitable growth strategies. Explore non-performance-led acquisition strategies — focusing on creative levers, scalability, and efficiency Maintain a sharp pulse on global entertainment and content trends to lead early adoption in India and global markets What We’re Looking For 10+ years of experience in business, strategy or Chief of Staff Understanding of content-led ecosystems, especially formats and innovations from across the globe Astute problem-solving skills and ability to break (seemingly) large problems into smaller and practical solvable pieces, and a data-driven approach to decision-making, with a keen eye for insights and metrics Someone who excels at developing and implementing a plan from concept to completion, generating measurable outcomes Track record of productive teamwork - starts with “why” rather than “what,” enjoys getting their hands dirty, and possesses a drive for continuous learning Have an action-bias; solve problems, execute, and iterate, if required

Desired Skill sets & requirement B.E./B.Tech/ MCA ( profile expects min 12-15 yrs of experience in which 10+ yrs experience requested for PM ) In managingand implementing large multilocation IT Network Projects Experience of implementing end to end Projects in PSU/ Government Bodies/ Autonomous Organizations (Under any Indian Governmentlaw) in India. Certifications: PMP / Prince2 Certification (Ifcertified better). Technical Certification: Vmware, Openstack, OperatingSystem Proficientin Windows/Linux systems and virtualization technologies with strong technicalunderstanding of Linux OS, storage, Networkand backup solutions. . Experienced inpublic and private cloud environments, with exposure to firewalls, proxies,IDS/IPS, SIEM, DDoS protection, and Zscaler. . Familiarwith MPLS, and ILL, ensuring robust enterprise connectivity and communication. . Familiar withInfoSec trends, enabling effective positioning of security solutions forcustomers. Strong analytical mindsetwith proven ability to troubleshoot and resolve complex technical issuesefficiently. Excellentlogical reasoning to assess technical issues. CapacityManagement for customer infrastructure and services. RiskIdentification and tracking for Customer infra Leadingcustomer calls and getting into conclusion on the purpose of the call. Abilityto audit customer infrastructure and suggest improvements. Abilityto forecast churn and upgrades for account base. Abilityto tailor message formats and contents to the audience and get heard. Abilityto manage multiple initiatives simultaneously. Comfortabledealing with complex customer relationships, decision processes and competingagendas Abilityto travel for customer meeting/service reviews or Resident On site at CustomerPlace . The standard working hours are from09:30 am to 06:30 pm, Flexibility may be required to accommodate projectdeadlines.

Designation - Data architect Location - Noida , Gurgaon , Delhi, Hyderabad Domain - Telecom experience Responsibilities:  Design and articulate enterprise-scale telecom data architectures incorporating TMforum standards and frameworks, including SID (Shared Information/Data Model), TAM (Telecom Application Map), and eTOM (enhanced Telecom Operations Map)  Develop comprehensive data models aligned with TMforum guidelines for telecommunications domains such as Customer, Product, Service, Resource, and Partner management  Create data architectures that support telecom-specific use cases including customer journey analytics, network performance optimization, fraud detection, and revenue assurance  Design solutions leveraging Microsoft Azure and Databricks for telecom data processing and analytics  Conduct technical discovery sessions with telecom clients to understand their OSS/BSS architecture, network analytics needs, customer experience requirements, and digital transformation objectives  Design and deliver proof of concepts (POCs) and technical demonstrations showcasing modern data platforms solving real-world telecommunications challenges  Create comprehensive architectural diagrams and implementation roadmaps for telecom data ecosystems spanning cloud, on-premises, and hybrid environments  Evaluate and recommend appropriate big data technologies, cloud platforms, and processing frameworks based on telecom-specific requirements and regulatory compliance needs.  Design data governance frameworks compliant with telecom industry standards and regulatory requirements (GDPR, data localization, etc.)  Stay current with the latest advancements in data technologies including cloud services, data processing frameworks, and AI/ML capabilities  Contribute to the development of best practices, reference architectures, and reusable solution components for accelerating proposal development Qualifications:  Bachelor's or Master's degree in Computer Science, Telecommunications Engineering, Data Science, or a related technical field  10+ years of experience in data architecture, data engineering, or solution architecture roles with at least 5 years in telecommunications industry  Deep knowledge of TMforum frameworks including SID (Shared Information/Data Model), eTOM, TAM, and their practical implementation in telecom data architectures

Who are we and what do we do? BrowserStack is the world’s leading cloud-based software testing platform, empowering over 50,000 customers—including Amazon, Microsoft, Meta, and Google—to deliver high-quality software at speed. Founded in 2011 by Ritesh Arora and Nakul Aggarwal, the company has grown to support more than two million tests daily across 22 global data centers, providing instant access to 35,000+ real devices and browsers. With over 1,200 employees and a remote-first approach, BrowserStack operates at the intersection of scale, reliability, and innovation. Its suite of products spans manual and automated testing, visual regression, accessibility, and test management—all designed to simplify the testing process for modern development teams. Behind the scenes, BrowserStack continues to push the boundaries with AI capabilities like smart test case generation and design, flakiness detection, auto-healing and more —helping teams reduce maintenance overhead, debug faster, and catch issues earlier in the development lifecycle. Recognized for its innovation and growth, BrowserStack has been named to the Forbes Cloud 100 list for four consecutive years. With backing from investors like Accel, Bond, and Insight Partners, the company continues to expand its product offerings and global footprint. Joining BrowserStack means being part of a mission-driven team dedicated to shaping the future of software testing. Location: This is a remote opportunity . But the base location of the role holder has to be in Hyderabad/Pune Remote Role in nutshell: The role allows you to work with the biggest brands in the world, with deep pockets, and high propensity to buy BrowserStack solutions. Enterprise sales motion is of challenger sales - identify the top industry challenges/pain points, identify which of these are relevant for your customer and how our solutions can help our customer’s with their OKRs. The role requires value-based selling and not the traditional product-led selling. You will manage a list of Enterprise accounts, and will be given BDR, CSM/TAM and CE support to create personalized messaging for IT and business stakeholders for our customers. This role will report to the Sales Manager in the respective enterprise segment and an exciting opportunity to learn how Enterprise Sales is done across the world through value-led selling. Desired experience: 7 to 10 years of quantifiable experience selling complex technology products with at least the last 3+ years in an outbound lead generation to closing role; end-end sales. Experience with the full lifecycle of sales from outbound lead generation: identifying prospects, qualification, establishing relationships, to closing and account growth. Understanding the cloud computing business model and enjoying selling to a technical audience. Experience selling to international markets, working with complex deals and C-level executives. Cross-collaborative skills: coordinating cross-functionally, working closely with BDRs A tech background is highly desirable What will you do? Research customers’s industries and their pain points, and creating personalized messaging Identifying industry sales plays, and/or leading with the Test Platform messaging that will enable you to meet persona’s in customer’s that are empowered to make big decisions. Outbound lead generation: identifying prospects, qualification, establishing a relationship Generating revenue, managing renewals, and the end-to-end sales cycle. Manage accounts to expand revenue potential and ensure quota achievement. Expectation of time spent: 20% research/message creation, 15% inbound request handling, 30% on prospecting leads, 25% pipeline progression and 10% deal closing. Cross-collaboration with the Manager, Customer Success, Renewals, and Business Development Representatives. Maintain excellent data discipline in salesforce.com for your book of business Cater to global markets

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. TAM - Manager The Senior TAM will be responsible to translate client needs into successful projects in variety of cybersecurity defensive domains, including Cloud security, Threat detection and response, DevSecOps, Infrastructure security and more. The opportunity We are seeking a skilled Technical Account Manager (TAM). The ideal candidate will be responsible to position EY as a trusted partner with our global enterprise customers portfolio, while bridging the gap between a wide portfolio of cybersecurity services and our customers' business objectives. This role requires a blend of technical affinity, strategic thinking, and exceptional communication and relationship management skills. Your key responsibilities Strategic Technical Accounts Management Develop and maintain relationships with clients to position the EY Cybersecurity team as a trusted partner Translate clients' needs into EY solutions - Collaborate with internal teams to address complex client requirements Identify upsell and cross-sell opportunities within existing accounts Conduct regular business reviews, including QBRs, to ensure client satisfaction and identify growth opportunities Technical Project Management Join effort with delivery teams to ensure successful projects delivery and high client satisfaction in variety of domains, including Cloud security, Threat detection and response, DevSecOps, Infrastructure security and more. Monitor project progress and quality and provide regular updates to stakeholders Ensure timely resolution of technical issues and escalations Stay current with industry trends and emerging threats to provide proactive recommendations To qualify for the role, you must have BE/ B.Tech/ MCA or equivalent Minimum of 5 years of work experience as Technical Account Manager or similar role in cybersecurity. Good to have any of the CISSP, CISM, PMP, CDP, CCSP, GSEC. Knowledge of Windows, Linux, UNIX, any other major operating systems. Familiarity with cloud service models (IaaS, PaaS, SaaS) and cloud security best practices. Strong understanding of security tools and technologies, including firewalls, intrusion detection systems, SIEM (Security Information and Event Management), and endpoint protection. Proficiency in scripting languages (e.g., Python, Bash) to automate security processes and enhance DevSecOps practices. Team management skills are preferred. Conduct technical discussions and perform technical Quality reviews. Exceptional ability to educate and guide application developers in security best practices. Excellent communication, presentation, and interpersonal skills. Strong Word, Excel and PowerPoint skills. What working at EY offers At EY, we’re dedicated to helping our clients, from start–ups to Fortune 500 companies — and the work we do with them is as varied as they are. You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer: Support, coaching and feedback from some of the most engaging colleagues around Opportunities to develop new skills and progress your career The freedom and flexibility to handle your role in a way that’s right for you EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

About the company NoBroker.com is the world's largest C2C marketplace in online real estate. With a cumulative 85 lakh customers, it has grown 10X in the last one year. With three rounds of funding of $151 mn, it is well funded by key US, Indian, Japanese & Korean investors like General Atlantic,Tiger Global SAIF Partners, KTB ventures and BeeNext. It is headquartered in Bangalore with a team of 4000+ employees. Qualification / Education and other Requirements: ● Education- Any Undergraduate (BBA,B.Tech, B,A) etc. ● Excellent verbal and written communication. ● Good Interpersonal skills, numerical and analytical ability. ● Decision making skills. ● Language required: English & Hindi or English, Hindi & 1 South Regional Language (Kan, Tel, Tam) ● Procient in MS-Oce (Excel, Word). ● Should be exible for day shift- (9-hour of login between 8 AM - 10 PM). ● Comfortable with working 6 days a week and the week o will be on weekdays. Employee Value Proposition: ● Employee health insurance of Rs 1 lakh per year. Premium is paid by the company. ● Employees get free lunch and snacks. ● Monthly reward and recognition to outstanding performers. ● Employees get promotions every 6 months based on performance. ● Outstanding performers can qualify for promotion every quarter. So an employee can get promoted up to 4 times in a year. Every promotion results in a change of designation and increase of salary . ● Accelerated career growth of employees and one can become UH in another 3 months time) ● Regular team parties and Annual Day outing for all employees. Role and Responsibility – Relationship Manager ● Act as relationship manager for the Paid customers of NoBroker. ● Build sustainable relationships and trust with customer accounts through open and interactive communication. ● Identify and assess customers' needs to eectively upsell or cross-sell relevant products or services. ● Service customer in nding the right tenant / house as per the requirement of the customer. ● Dial outbound and attend inbound calls of customers and leads. ● Use internal tools and methods to provide the best possible service to the customer. ● Negotiate with leads on behalf of customers. ● Keep customers up-to-date on the progress of his account. ● Follow communication procedures, guidelines and policies. ● Go extra mile to provide excellent customer service

Job Description Accountable for providing customers with the guidance and support needed throughout the full life cycle of implementation to ensure successful and most effective use of Oracle’s products and related implementation services. Maximize the customers' use of Support Services, drive a high degree of satisfaction, referenceability and protect/enhance revenue streams. Advocates for customer and becomes a trusted advisor aligning with the stakeholders of their assigned customers. Leading contributor individually and as a team member, providing direction and mentoring to others. Build significant long-term relationships with key customer contacts. Understand the customer’s industry, as well as its technical and infrastructure environment, and translate it into Oracle solutions. Work collaboratively with Sales, the Customer Service Manager and the customers to determine their needs and identify appropriate solutions. Coordinate delivery of Support Services. Involvement in at least 5 successful customer engagements, focusing on customer service delivery and management. Conduct periodic Account Planning and Account Reviews, tracking and communicating status on complex projects including risk identification and mitigation recommendations. Execute Project Management principles - managing contract cost, resources and scheduling, scope and risk management. Identify and submit delivery leads for new opportunities and contract renewals. Has detailed knowledge and demonstrated execution of Oracle policies, procedures, reporting, escalation process and delivery tools with complex contracts. May take a project lead role. Work is non-routine and complex, involving the application of advanced technical/business skills in area of specialization. 7-10 years Enterprise implementation experience, IT Service management, Project management or Account Management experience and/or Advanced Educational degree. Project Management or Service Management certification is desirable - ITIL, PMP, Prince2 or University equivalent. Subject Matter expertise in industry or product(s). Ability to effectively communicate and engage with senior executives. Demonstrated expertise in large (multi-site or international) IT projects. Working Globally is desirable. Career Level - IC4 Responsibilities Our Team Oracle Customer Success Services (CSS) enable organizations to leverage their Oracle investments to extend into the cloud with greater value, choice, and confidence. Oracle delivers enterprise-grade, end-to-end managed cloud services across its broad portfolio of business applications, middleware, database, and hardware technologies. Oracle Advanced Customer Services has industry-leading expertise with the highest customer satisfaction to support customer business every step of the way. Part of our growth strategy, we are recruiting an experienced Technical Account Manager (TAM) with extensive service delivery / operations background with Oracle products. Our Ideal Candidate: Our ideal candidate will typically be expected to demonstrate the following attributes: Good technical skills in Oracle Database and in any one of the Oracle Applications such as Fusion Applications, EBS, PSFT & JDE etc. Knowledge & experience in Exadata, ExaCS and Oracle Cloud Infrastructure. Understanding of Technical architecture, operating systems and network. Strong understanding of Incident Management process in a production IT Environment and IT Operations. Good understanding of Problem Management, Change Management and Event Management processes. Demonstrated knowledge of incident management practices, activities, techniques, and tools within a large, complex organization preferably in Infrastructure areas. Demonstrated ability to effectively coordinate resolution efforts for escalated issues. Good understanding of the business impacts of critical situations. Demonstrated ability to effectively communicate at the technical and business management level. Should have a strong customer facing skills. Ability to multitask, maintain composure in high-stress/high-visibility situations and change priority as needed to accommodate a very dynamic business. Work in rotation Shifts. Excellent team player, willing to learn new technologies & problem-solving skills. Strong organization skills, detail oriented & communication skills. . University degree, with post graduate technical or management qualifications or other relevant experience. OCI Certified / ITIL Foundation Certification in IT Service Management / PMP. Your Qualifications: The candidate should have 11+ years of experience in Oracle products including Technical/Functional and Project/Program Management experience and have a track record in delivering large-scale global Application or infrastructure/database projects. High commitment with his/her customers is must. The role will be based in Bangalore / Hyderabad / Delhi. Your Responsibilities: Key tasks include, but are not limited to, the following: SCOPE: Manage service delivery activities for customer’s diversified set of Oracle Products deployed on Cloud & On-Premises. Represent as a single point of contact between customer & Oracle. Manage the service delivery through virtual team of resources. Establish priorities & Service growth plans for customers aligned to Oracle’s Cloud Strategy. Work on improvement initiatives as required ACCOUNTABILITIES: Review existing services & contracts and understand the scope thoroughly. Generate & manage service delivery plan, key deliverables, marshal resources as required, RACI, risks, issues and dependencies according to ACS standards. Deliver regular business and operational reviews to key business stakeholders. Implement Service Improvement policy and processes. Manage and co-ordinate changes in customer environments per customer strategy. RESPONSIBILITIES: To restore a normal service operation as quickly as possible and to minimize the impact on business operations, thus ensuring that the best possible levels of service quality and availability are maintained. Coordinate all activities required to lead significant incidents in compliance with SLAs and OLAs. Serve as an escalation point of contact with the primary focus on restoring the services. Facilitate the outage calls and ensure that all the required resources are engaged to work a Major Incident. Ensuring that effective communication is maintained with the Executives, Business Leadership during an incident. Analyze data and prepare reports in support of periodic service reviews, including operational metrics and service level reports Coordinating the resolution of incident by participating in the interaction with multiple customer groups and representing Production Operations Incident management in a series of daily forums to report status and receive feedback on operational handling/issues About Us As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Experience in CRM, CPQ, Billing, Order Management design activities. Strong understanding of Telecom BSS and OSS design concepts. Understanding for TMF eTOM, SID, TAM, Open APIs, and ODA framework.

Solution Designer_Telecom BSS_Telecom OSS_Order Management_VMware_Solution Architect_Business Analyst As a designer, you will be responsible for creating component design and implementation of workflows in Order Manager with exposure to COTS products with the highest quality and within defined timelines in Scaled Agile delivery framework. 3 to 10 years of experience in telecom BSS/OSS experience across Wireline and Wireless domain Essential 3+ years of experience in working with Telecom clients in the role of solution design/consulting /Business Analyst Strong knowledge and Implementation experience in COTS Product mainly in Order orchestration, decomposition and designing of BPMN based workflows. Must have expertise in the Order manager, Workflow design and Catalog based orchestration using COTS Product for Fulfilment domain. Must have experience in Fulfillment orchestration using COTS Product. Ability to design, implement, integrate solutions for catalog driver uber orchestration in Sigma OM Should have knowledge of service fulfilment and service order management processes. Hands on experience of Sigma order management product design would be an added advantage. Fair understanding of SID standards in terms of PSR Entities (Product/CFSS/RFSS), UML data modelling experience will be a plus. Experience in integration with context of Order fulfilment (CRM, Inventory, SCM, WFM, etc.) with understanding around integration protocols like SOAP, REST, XML, JMS, JSON, etc. Understanding of Mobile Networks (3G, 4G, 5G) would be an added advantage. Should possess lead qualities and must have experience in leading team of consultants / designers to achieve stated project / program goals. Experienced in the areas of BSS/OSS architecture, design and implementation for Telecom customers which can enable effective capturing of requirements. Should demonstrate knowledge of Telecom Industry Standards/ regulations/ best practices in Telecom area like Frameworks (eTOM, TAM, SID) Should have experience in defining the process, business requirements and system requirements in Fulfillment area of Telecom process. Excellent written, verbal, and interpersonal communication skills, as well as strong strategic and analytical skills. Experience - 4 to 20 years Location - Across all Infosys DCs

3 months ago TESCRA India DESCRIPTION Location- Bangalore Exp-4+yrs Qualifications 4-5 years of account management experience (either pre- or post-sales) Experience in implementing/ supporting SAAS-based solutions preferably LMS/CMS. Experience in high-tech web technologies and Integration using APIs. Committed desire to provide customer satisfaction Strong written and verbal communication skills In-depth understanding of enterprise networks and infrastructure. Strong Troubleshooting and customer management skills are a must. In-depth understanding of APIs An understanding of CMS and SSO is required. Practical understanding of web servers and application servers. A practical understanding of Internet protocols: HTTP, SMTP, DNS, LDAP, and FTP is required. Basic Shell Scripting/Programming Experience (HTML, JavaScript, PHP) is an added advantage. SQL experience is an added advantage. QUALIFICATIONS Must Have Skills SAAS LMS CMS API JAVASCRIPIT Minimum Education Level Bachelors or Equivalent Years of Experience 4 years ADDITIONAL INFORMATION Work Type: FullTime Location: Bangalore, Karnataka, India Job ID: Tescra-Ado-C27A50

Description - Opportunity This role is ideal for professional eager to make a transformative impact on the Business growth, market expansion and increasing the TAM by leveraging their experience of driving growth and innovation, through partnering, collaborating, identifying need and building solutions. We are looking for passionate strategic thinker who can understand HP’s cutting-edge products and service portfolio and is master of understanding the Government segment and can integrating HP's solutions as per the need of the segment/client. The individual empowers customers or client into these domains with the tools they need to thrive in a digital-first world and build a partnership which will lead to gaining a new revenue stream/ commercial for HP. Job Summary We are seeking a seasoned Senior Growth and Business Development Manager with over 10 years of experience to drive growth in the rapidly expanding the Government segment in India. The ideal candidate will be responsible for identifying new business opportunities, building strategic partnerships, and driving revenue growth focused in the Government segment. This role requires a deep understanding of the respective sector/ segment, a proven track record of successful business development, and strong leadership skills. Responsibilities Strategic Planning & Execution: Develop and execute a comprehensive business development strategy aligned with the company’s overall growth objectives. Identify and assess new market opportunities, including emerging trends in the targeted segment sector, and create actionable plans to capture them. Partnership Development: Establish and maintain strong relationships with educational institutions, corporate clients, and government bodies to foster partnerships that drive business growth. Negotiate and close high-value deals with key stakeholders, ensuring mutually beneficial terms and long-term collaboration. Market Expansion: Lead efforts to expand the company's footprint in new regions and markets within India, with a focus on scaling the business effectively. Conduct in-depth market research and analysis to understand the competitive landscape and identify potential growth areas. Revenue Growth: Drive revenue growth through strategic initiatives, including new product launches, market penetration strategies, and customer acquisition plans. Collaborate with the sales and marketing teams to create and implement campaigns that drive lead generation and conversion. Product & Service Development: Work closely with product development teams to provide market feedback and ensure that offerings meet the needs of target customers. Identify opportunities for new product development or enhancements based on market demands and customer feedback. Reporting & Analytics: Track, analyze, and report on business development activities and outcomes, using data-driven insights to refine strategies and improve performance. Prepare and present regular reports to senior management on the progress of business development initiatives and future plans. Experience Education and Experience Required: 10+ years of core experience in business development and driving growth by in the Government segment. Domain expert must have great relationships and deep understanding in the respective segment. Proven track record building long run partnerships and of driving significant revenue growth and closing high-value deals. Education Bachelor’s degree in Business Administration or a related field. An MBA or equivalent advanced degree is preferred. Job - Sales Schedule - Full time Shift - No shift premium (India) Travel - Relocation - Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s). Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence. If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement

Opportunity This role is ideal for professional eager to make a transformative impact on the Business growth, market expansion and increasing the TAM by leveraging their experience of driving growth and innovation, through partnering, collaborating, identifying need and building solutions. We are looking for passionate strategic thinker who can understand HP’s cutting-edge products and service portfolio and is master of understanding the Government segment and can integrating HP's solutions as per the need of the segment/client. The individual empowers customers or client into these domains with the tools they need to thrive in a digital-first world and build a partnership which will lead to gaining a new revenue stream/ commercial for HP. Job Summary We are seeking a seasoned Senior Growth and Business Development Manager with over 10 years of experience to drive growth in the rapidly expanding the Government segment in India. The ideal candidate will be responsible for identifying new business opportunities, building strategic partnerships, and driving revenue growth focused in the Government segment. This role requires a deep understanding of the respective sector/ segment, a proven track record of successful business development, and strong leadership skills. Responsibilities Strategic Planning & Execution: Develop and execute a comprehensive business development strategy aligned with the company’s overall growth objectives. Identify and assess new market opportunities, including emerging trends in the targeted segment sector, and create actionable plans to capture them. Partnership Development: Establish and maintain strong relationships with educational institutions, corporate clients, and government bodies to foster partnerships that drive business growth. Negotiate and close high-value deals with key stakeholders, ensuring mutually beneficial terms and long-term collaboration. Market Expansion: Lead efforts to expand the company's footprint in new regions and markets within India, with a focus on scaling the business effectively. Conduct in-depth market research and analysis to understand the competitive landscape and identify potential growth areas. Revenue Growth: Drive revenue growth through strategic initiatives, including new product launches, market penetration strategies, and customer acquisition plans. Collaborate with the sales and marketing teams to create and implement campaigns that drive lead generation and conversion. Product & Service Development: Work closely with product development teams to provide market feedback and ensure that offerings meet the needs of target customers. Identify opportunities for new product development or enhancements based on market demands and customer feedback. Reporting & Analytics: Track, analyze, and report on business development activities and outcomes, using data-driven insights to refine strategies and improve performance. Prepare and present regular reports to senior management on the progress of business development initiatives and future plans. Experience Education and Experience Required: 10+ years of core experience in business development and driving growth by in the Government segment. Domain expert must have great relationships and deep understanding in the respective segment. Proven track record building long run partnerships and of driving significant revenue growth and closing high-value deals. Education Bachelor’s degree in Business Administration or a related field. An MBA or equivalent advanced degree is preferred.

Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun. Overview The Technology Account Manager is the primary, accountable owner of day-to-day client Hosting operations within their subset of clients. The TAM also serves as a trusted technology advisor to our clients and internal liaison to supporting teams. They ensure customer needs and contract requirements/Service Level Agreements are met. They conduct performance monitoring and proactive efforts to provide our clients with the best experience possible. Lastly, they lead internal efforts to standardize our best practices in hosting delivery. Responsibilities Manages our technology client relationship including daily communications, weekly status meetings, and monthly KPI/SLA reporting to executives. Ensures all Hosting customer issues are satisfactorily resolved utilizing support teams as needed. Maintains and delivers regular program status updates and service performance via the customer dashboard. Serves as liaison between application technology vendors, internal IS groups, and business partners. Acts as a technological escalation point for our Hosted clients. Documents client's processes and procedures incorporating lessons learned to ensure client success. Manages internal workstreams for their subset of clients (decommissions, right-sizing, security, best practices). Leverages performance monitoring tools for proactive issue identification and resolution Ensures adherence to contractual obligations. Correctly sets operational expectations with customers. Analyzes data with an understanding of data trends and presents findings. Change Control coordinating service maintenance or enhancements to minimize business impact. Accountable/Responsible for Hosting client experience and satisfaction. Oversees project deliverables, general project status, and operations readiness. Qualifications Academic and Professional Qualifications: Bachelor's degree or equivalent/years of experience required. Azure Fundamentals AZ900 (Preferred) Experience: 8-10 years of relevant work experience (Preferred). Working knowledge of monitoring tools such as Azure Monitor, Logic Monitor, AppD, Grafana and others (Preferred). High level technical experience and understanding. Strong analytical, problem solving, and conceptual skills. Excellent oral and written communication skills, with the ability to communicate at various levels of management. Strong client focus. Ability to work well with clients of varying levels of technical expertise in high-pressure situations and complex environments. Ability to work proactively and with minimal supervision. Excellent customer service. Ability to apply and adapt organization skills based upon the evolving needs of the business. Ability to adapt to changing business processes, technologies, and environments. Multi-team coordination and planning for managing client deliverables and events. This is covered under the Collaboration core competency. Travel Requirements: Up to 10% travel may be required. Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at: HR.Recruiting@AlteraHealth.com

Who are we and what do we do? BrowserStack is the world’s leading cloud-based software testing platform, empowering over 50,000 customers—including Amazon, Microsoft, Meta, and Google—to deliver high-quality software at speed. Founded in 2011 by Ritesh Arora and Nakul Aggarwal, the company has grown to support more than two million tests daily across 22 global data centers, providing instant access to 35,000+ real devices and browsers. With over 1,200 employees and a remote-first approach, BrowserStack operates at the intersection of scale, reliability, and innovation. Its suite of products spans manual and automated testing, visual regression, accessibility, and test management—all designed to simplify the testing process for modern development teams. Behind the scenes, BrowserStack continues to push the boundaries with AI capabilities like smart test case generation and design, flakiness detection, auto-healing and more —helping teams reduce maintenance overhead, debug faster, and catch issues earlier in the development lifecycle. Recognized for its innovation and growth, BrowserStack has been named to the Forbes Cloud 100 list for four consecutive years. With backing from investors like Accel, Bond, and Insight Partners, the company continues to expand its product offerings and global footprint. Joining BrowserStack means being part of a mission-driven team dedicated to shaping the future of software testing. Location: This is a remote opportunity. But the base location of the role holder has to be in Hyderabad/Pune Remote Role In Nutshell The role allows you to work with the biggest brands in the world, with deep pockets, and high propensity to buy BrowserStack solutions. Enterprise sales motion is of challenger sales - identify the top industry challenges/pain points, identify which of these are relevant for your customer and how our solutions can help our customer’s with their OKRs. The role requires value-based selling and not the traditional product-led selling. You will manage a list of Enterprise accounts, and will be given BDR, CSM/TAM and CE support to create personalized messaging for IT and business stakeholders for our customers. This role will report to the Sales Manager in the respective enterprise segment and an exciting opportunity to learn how Enterprise Sales is done across the world through value-led selling. Desired Experience 7 to 10 years of quantifiable experience selling complex technology products with at least the last 3+ years in an outbound lead generation to closing role; end-end sales. Experience with the full lifecycle of sales from outbound lead generation: identifying prospects, qualification, establishing relationships, to closing and account growth. Understanding the cloud computing business model and enjoying selling to a technical audience. Experience selling to international markets, working with complex deals and C-level executives. Cross-collaborative skills: coordinating cross-functionally, working closely with BDRs A tech background is highly desirable What will you do? Research customers’s industries and their pain points, and creating personalized messaging Identifying industry sales plays, and/or leading with the Test Platform messaging that will enable you to meet persona’s in customer’s that are empowered to make big decisions. Outbound lead generation: identifying prospects, qualification, establishing a relationship Generating revenue, managing renewals, and the end-to-end sales cycle. Manage accounts to expand revenue potential and ensure quota achievement. Expectation of time spent: 20% research/message creation, 15% inbound request handling, 30% on prospecting leads, 25% pipeline progression and 10% deal closing. Cross-collaboration with the Manager, Customer Success, Renewals, and Business Development Representatives. Maintain excellent data discipline in salesforce.com for your book of business Cater to global markets Benefits In addition to your total compensation, you will be eligible for following benefits, which will be governed by the Company policy: Medical insurance for self, spouse, upto 2 dependent children and Parents or Parents-in-law up to INR 5,00,000 Gratuity as per payment of Gratuity Act, 1972 Unlimited Time Off to ensure our people invest in their wellbeing, to rest and rejuvenate, spend quality time with family and friends Remote-First work environment that allows our people to work from home Remote-First Allowance for home office setup, connectivity, accessories, co-working spaces, wellbeing to ensure an amazing remote work experience

Job Description Accountable for providing customers with the guidance and support needed throughout the full life cycle of implementation to ensure successful and most effective use of Oracle’s products and related implementation services. Maximize the customers' use of Support Services, drive a high degree of satisfaction, referenceability and protect/enhance revenue streams. Advocates for customer and becomes a trusted advisor aligning with the stakeholders of their assigned customers. Leading contributor individually and as a team member, providing direction and mentoring to others. Build significant long-term relationships with key customer contacts. Understand the customer’s industry, as well as its technical and infrastructure environment, and translate it into Oracle solutions. Work collaboratively with Sales, the Customer Service Manager and the customers to determine their needs and identify appropriate solutions. Coordinate delivery of Support Services. Involvement in at least 5 successful customer engagements, focusing on customer service delivery and management. Conduct periodic Account Planning and Account Reviews, tracking and communicating status on complex projects including risk identification and mitigation recommendations. Execute Project Management principles - managing contract cost, resources and scheduling, scope and risk management. Identify and submit delivery leads for new opportunities and contract renewals. Has detailed knowledge and demonstrated execution of Oracle policies, procedures, reporting, escalation process and delivery tools with complex contracts. May take a project lead role. Work is non-routine and complex, involving the application of advanced technical/business skills in area of specialization. 7-10 years Enterprise implementation experience, IT Service management, Project management or Account Management experience and/or Advanced Educational degree. Project Management or Service Management certification is desirable - ITIL, PMP, Prince2 or University equivalent. Subject Matter expertise in industry or product(s). Ability to effectively communicate and engage with senior executives. Demonstrated expertise in large (multi-site or international) IT projects. Working Globally is desirable. Career Level - IC4 Responsibilities Our Team Oracle Customer Success Services (CSS) enable organizations to leverage their Oracle investments to extend into the cloud with greater value, choice, and confidence. Oracle delivers enterprise-grade, end-to-end managed cloud services across its broad portfolio of business applications, middleware, database, and hardware technologies. Oracle Advanced Customer Services has industry-leading expertise with the highest customer satisfaction to support customer business every step of the way. Part of our growth strategy, we are recruiting an experienced Technical Account Manager (TAM) with extensive service delivery / operations background with Oracle products. Our Ideal Candidate: Our ideal candidate will typically be expected to demonstrate the following attributes: Good technical skills in Oracle Database and in any one of the Oracle Applications such as Fusion Applications, EBS, PSFT & JDE etc. Knowledge & experience in Exadata, ExaCS and Oracle Cloud Infrastructure. Understanding of Technical architecture, operating systems and network. Strong understanding of Incident Management process in a production IT Environment and IT Operations. Good understanding of Problem Management, Change Management and Event Management processes. Demonstrated knowledge of incident management practices, activities, techniques, and tools within a large, complex organization preferably in Infrastructure areas. Demonstrated ability to effectively coordinate resolution efforts for escalated issues. Good understanding of the business impacts of critical situations. Demonstrated ability to effectively communicate at the technical and business management level. Should have a strong customer facing skills. Ability to multitask, maintain composure in high-stress/high-visibility situations and change priority as needed to accommodate a very dynamic business. Work in rotation Shifts. Excellent team player, willing to learn new technologies & problem-solving skills. Strong organization skills, detail oriented & communication skills. . University degree, with post graduate technical or management qualifications or other relevant experience. OCI Certified / ITIL Foundation Certification in IT Service Management / PMP. Your Qualifications: The candidate should have 11+ years of experience in Oracle products including Technical/Functional and Project/Program Management experience and have a track record in delivering large-scale global Application or infrastructure/database projects. High commitment with his/her customers is must. The role will be based in Bangalore / Hyderabad / Delhi. Your Responsibilities: Key tasks include, but are not limited to, the following: SCOPE: Manage service delivery activities for customer’s diversified set of Oracle Products deployed on Cloud & On-Premises. Represent as a single point of contact between customer & Oracle. Manage the service delivery through virtual team of resources. Establish priorities & Service growth plans for customers aligned to Oracle’s Cloud Strategy. Work on improvement initiatives as required ACCOUNTABILITIES: Review existing services & contracts and understand the scope thoroughly. Generate & manage service delivery plan, key deliverables, marshal resources as required, RACI, risks, issues and dependencies according to ACS standards. Deliver regular business and operational reviews to key business stakeholders. Implement Service Improvement policy and processes. Manage and co-ordinate changes in customer environments per customer strategy. RESPONSIBILITIES: To restore a normal service operation as quickly as possible and to minimize the impact on business operations, thus ensuring that the best possible levels of service quality and availability are maintained. Coordinate all activities required to lead significant incidents in compliance with SLAs and OLAs. Serve as an escalation point of contact with the primary focus on restoring the services. Facilitate the outage calls and ensure that all the required resources are engaged to work a Major Incident. Ensuring that effective communication is maintained with the Executives, Business Leadership during an incident. Analyze data and prepare reports in support of periodic service reviews, including operational metrics and service level reports Coordinating the resolution of incident by participating in the interaction with multiple customer groups and representing Production Operations Incident management in a series of daily forums to report status and receive feedback on operational handling/issues About Us As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.