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1 - 6 years

5 - 10 Lacs

Gurugram, Delhi / NCR, Bengaluru

Work from Office

A cross Levels - Comms & Media- Networks Join our team in Strategy consulting to find endless opportunities and solve our clients toughest" challenges, as you collaborate with exceptional people, the latest technology, and leading companies across industries. Practice: Comms & Media , Industry Consulting, S&C Global Network Areas of Work: Private Network technol ogies (RAN, Core, Cloud & Edge) Level: Analyst & Consultant Location: Delhi Gurgaon, Mumbai, Bengaluru , Pune, Hyderabad, Kolkata , Chennai Years of Exp: 1 - 7 years Explore an Exciting Career at Accenture Are you an outcome-oriented problem solver? Do you enjoy working on transformation strategies for global clients? Does working in an inclusive and collaborative environment spark your interest? Then, is the right place for you to explore limitless possibilities. Comms & Media (C&M) is one of the Industry Practices within Accentures S&C Global Network (CN) team. It focuses in serving clients across specific Industries- Communications, Media & Entertainment. Communications - Focuses primarily on industries related with telecommunications and information & communication technology (ICT). This dynamic team serves most of the worlds leading wireline, wireless, cable and satellite communications and service providers. Media & Entertainment- Focuses on industries like broadcast, entertainment, print and publishing. Globally, works to develop value growth strategies for its clients, who are top-notch organizations, and help improve their offers and go-to-market performance and maximize organizational effectiveness. We work on end-to-end projects delivering management and technology consultancy to help our clients achieve greater profitability, quality, and reliability. From multi-year major systems integration transformation deals to shorter more agile engagements, we have a rapidly expanding portfolio of hyper-growth clients and an increasing footprint with next-gen technology and industry practices , with the following requirements : Deep expertise in one or more Telecom Domains Lead delivery of small to medium-size teams to deliver management consulting projects for global clients. Lead innovation transformation programs and process enablement for our clients Take responsibility within Comms & Media industry group or across the Products group, help build the practice, track metrics, and so on. Develop assets and methodologies , point-of-view, research, or white papers for use by the team and larger community. Support global sales team to identify and win potential opportunities within the practice. Help in drafting proposals as an expert for domain areas. Lead proposals, business development efforts and coordinate with other colleagues to create consensus-driven deliverables. Understand customer needs and translate them to business requirements, business process flows and functional requirements Experience to engage with stakeholders independently Execute a transformational change plan aligned with clients business strategy and context for change. Engage stakeholders in the change journey and build commitment for change. Bring your best skills forward to excel in the role! Technical Experience Must-Haves E xperience in building 5G network strateg y , Operating Model design, Process Transformation, governance & program management Experience in assessing clients current maturity and recommending the transition strategies and defining roadmap Experience in use case identification, prioritization, and monetization for Private network deployment (on prem & cloud deployment) Experience in Private network rollout planning, capacity dimensioning etc. Experience of working in multi-vendor and multi-technology ecosystem In- Depth knowledge Wireless network technologies i.e., LTE/5G, WiFi5/6, S D- WAN Good understanding of Private Network KPI definitions and measuremen t Good understanding of network generations, architecture, and 3GPP/ETSI/O-RAN specifications Good To Have Understanding the competitive landscape and market opportunities in Private Networks space U nderstanding of EPC/5G Core, Edge cloud, Multi Edge Computing (MEC), NFV, SDN and Applications Good understanding on Network Analytics - AI based Service Assurance use cases to drive business/operations benefits Good understanding of Network operations " Processes, tools, operating m odel etc. Familiarity with microservices and CNCF services Basic u nderstanding of SCADA, PLC, Robots, sensors of IT-OT environment, data collection and database system to control logic functions, API gateways, orchestrators, and middleware Core Skills required at least in one or more roles Experience in the role of Functional Business Analyst, Product Owners, Process Designers, Service Designers, Scrum Master s i.e. Value Architect and Tracking - Define value driver trees translating into value components and key KPIs linked to Business objectives Qualifications Role Expectations : Project Delivery Work in teams to deliver projects for global clients, and be responsible, with minimal supervision, for: Independently liaise with customers and convincingly present solutions - especially in an unstructured and ever-changing client environment. Be able to independently question the customer, when required Gather business requirements from client stakeholders via interactions like interviews and workshops Understand customer needs and translate them to business requirements (business requirement definition), business process flows and functional requirements thereby acting as an interface between business and technology teams Ability to understand the as-is process; understand issues with the processes which can be resolved either through technology or process solutions and design detail level to-be process with all stakeholders Engage all the stakeholders as a virtual team (Customer, Development and Accounts team, Product manager, operations) for sales origination, solutioning and delivery Propose solutions to the client based on gap analysis for the existing platforms against industry benchmarks Business Development: Support global sales team to identify and win potential opportunities within the practice. Help in drafting proposals as an expert for different areas Support proposals, business development efforts and coordinate with other colleagues to create consensus-driven deliverables Develop assets and best practices, point-of-view, research, or white papers for use by the team and larger community Your experience counts! MBA from a Tier 1 and Tier 2 school and Engineering from Tier 1 school or rich relevant industry experience Diversity Candidates preferred Candidate should have 1- 6 years experience of working with consulting / services provider firms in the telecom networks service assurance domain. Direct onsite experience ( i.e., experience of facing client inside client offices in India or abroad) is mandatory Exposure to global clients is preferred Have done a project delivery or performed POC related to use-case enablement using Private network Certifications related to BPMN, eTOM , ITIL, SID, TAM or similar is good to have Should have Impeccable team management skills with an ability to engage effectively with multiple stakeholders Strong analytical, problem-solving skills and good communication skills Should have Cross-cultural competence with an ability to thrive in a dynamic environment Preferable working knowledge of Automation across RPA / Artificial Intelligence / Machine Learning etc. Good experience of team Management Coach and mentor team members in projects, on asset development, BDs, and overall professional development

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10 - 15 years

12 - 17 Lacs

Bengaluru

Work from Office

Across Levels – Comms & Media – NetworksJoin our team in Strategy consulting to find endless opportunities and solve our clients' toughest challenges, as you work with exceptional people, the latest tech and leading companies across industries.Practice:Comms & Media, Industry Consulting, Capability Network I Areas of Work:Networks | Level:Sr Manager | Location:Gurgaon, Mumbai, Bangalore, Pune, Hyderabad | Years of Exp:10-15 yearsExplore an Exciting Career at AccentureAre you an outcome-oriented problem solver? Do you enjoy working on transformation strategies for global clients? Does working in an inclusive and collaborative environment spark your interest? Then, Accenture Strategy and Consulting is the right place for you to explore limitless possibilities.Comms & Media (C&M) is one of the Industry Practices within Accenture's Capability Network (CN) team. It focuses in serving clients across specific Industries – Communications, Media & Entertainment. Communications – Focuses primarily on industries related with telecommunications and information & communication technology (ICT). This dynamic team serves most of the world's leading wireline, wireless, cable and satellite communications and service providers. Media & Entertainment – Focuses on industries like broadcast, entertainment, print and publishing.Globally, Accenture Comms & Media practice works to develop value growth strategies for its clients, who are top-notch organizations, and help improve their offers and go-to-market performance and maximize organizational effectiveness. We work on end-to-end projects delivering management and technology consultancy to help our clients achieve greater profitability, quality, and reliability.From multi-year major systems integration transformation deals to shorter more agile engagements, we have a rapidly expanding portfolio of hyper-growth clients and an increasing footprint with next-gen technology and industry practices, with the following requirements: Deep expertise in Telecom Domain Good understanding of Radio (2G/ 3G/4G/ 5G) Multi Edge Computing use cases, telecom cloud ecosystem, O-RAN, 5G, NFV (e.g., Open stack), SDN, SD-WAN, Telco Cloud technologies (e.g., Kubernetes), ONAP, Slicing Orchestrator, NOC, SOC, operating model design, process improvement, network assurance and network capex and opex management Solutioning experience in cloud area on Microsoft, AWS, or Google Cloud Platform Lead delivery of small to medium-size teams to deliver management consulting projects for global clients. Lead innovation transformation programs and process enablement for our clients Take responsibility within Comms & Media industry group or across the Products group, help build the practice, track metrics, and so on. Develop assets and methodologies, point-of-view, research, or white papers for use by the team and larger community. Support global sales team to identify and win potential opportunities within the practice. Help in drafting proposals as an expert for domain areas. Lead propos Qualifications Your experience counts! MBA from a Tier 1 and Tier 2 school and Engineering from Tier 1 school or rich relevant industry experience Candidate should have 10-15 years’ experience of working with consulting / services provider firms in the telecom networks domain Direct onsite experience (i.e., experience of facing client inside client offices in India or abroad) is mandatory. Please note we are looking for client facing soft skills Good working experience of digital, analytical, automation use cases in the network planning, operations, deployments areas Specific Domain Knowledge: Delivery experience of Telecom networks process in either of network planning, architecture, network operations, deployments. Example:Service Delivery, Service Assurance, Field Force, Customer Complaint Handling, NOC / SOC, Infrastructure Roll Out Understanding or project delivery knowledge of OSS’s digital transformation Good understanding of network generations, architecture and 3GPP/ETSI/O-RAN specifications Good understanding of IoT, SDN, NFV network architecture, key market players and telecom ecosystem Strong analytical, problem-solving skills and good communication skills Exposure to global clients is preferred Preferable working knowledge of RPA / Artificial Intelligence / Machine Learning / R / Python CCNA, CCNP, CCSP, BPMN, eTOM, SID, TAM or similar is good to have. eTOM certification is highly desirable For Experienced candidates, experience of team Management – Coach and mentor team members in projects, on asset development, BDs and overall professional developmentBring your best skills forward to excel in the role:Skills in one or more Network areas with Consulting focus Network Architect - Exposure to key network systems and tools Understanding of the OSS, BSS, Decoupling, Order Management, Customer Engagement, Wired & Wireless telecom network architecture, Access technologies (LTE,5G), standards and protocols, routing & switching, RAN, EPC and SGi-LAN, as per 3GPP Specifications, Realtime OSS, Automated Orchestration, Network Cloudification, Software Defined Network, NFV, IoT, M2M Network Analytics - Understanding of use cases based on AI Service Assurance – to drive business/operations benefits Network Planning and Strategy - Understanding of Network planning & optimization across RF, access, core, transport, 3GPP/ETSI/O-RAN specifications, IoT, SDN, NFV network architecture, key market players, telecom ecosystem, digital program management Network Deployment - Experience of managing cloud deployment, Network Data Centre Management, Infrastructure Cloud deployment, Network coverage and capacity planning, CAPEX & OPEX planning, Investment planning, Network Deployment process, Process digitisation, Network automation, Radio, Transmission, Cloud and Data Centre Network OSS - Understanding or project delivery knowledge of OSS’s digital transformation, network management & operations, orchestration & self-organizing networks, and analytics & assurance Network Telco Cloud - Support telco clients to become data-driven, platform-based, cloud-native and virtualized in their architecture and operations Preferable working knowledge of RPA / Artificial Intelligence / Machine Learning / R / Python CCNA, CCNP, CCSP, BPMN, eTOM, SID, TAM or similar is good to have. eTOM certification is highly desirableSkills in one or more roles Experience in the role of Functional Business Analyst, Product Owners, Process Designers, Service Designers, Scrum Masters i.e. Business Analysis - Gather requirements from business and prepared requirement documents. Propose solutions to the client based on gap analysis for the existing Telco platforms Process Improvement - Understand issues with the current processes which can be resolved either through techn

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4 - 8 years

25 - 30 Lacs

Pune

Work from Office

Job Description Pune, India Full-time Role The Technical Account Manager (TAM) manages a portfolio of customers who have implemented our technology solutions with the goal of increasing product usage and overall adoption. This position is an integral part of Strategys long term relationship with its customers. The efforts put forth by this person will directly impact the value realized and the ultimate success of the business relationship. Beyond direct interaction with our customers, TAM s will work with internal Strategy business units to ensure customer needs are being met in a timely manner. To succeed in this role, this person must have an intense focus on customer success with strong influence abilities. Responsibilities Develop strong customer relationships that enable Strategy to become a trusted advisor to our customers Provide business acumen for customers and strive to understand the business problem we are solving in order to best manage the evolution of the solution and exceed customer expectations Develop strong technical understanding of all Strategy products Execute programs to ensure that Strategy is fully aware of the customers adoption level, value realization, and overall satisfaction with the technology solution(s) Work with the product management and product development organization to channel client feedback and solutions into future releases of the product(s) Collaborate cross functionally to achieve customer satisfaction and resolve customer issues in a timely fashion Collaborate with Sales Account Management and executives to identify areas of solution expansion and adoption opportunities Ability to work outside of normal business hours during extraordinary events to ensure customer satisfaction and success Additional Information The recruitment process includes online assessments as a first step. We send them via e-mail, please check also your SPAM folder. We work from Pune office. Qualifications Bachelor s degree, preferably in a technical field (Information Systems or equivalent) High level knowledge of enterprise IT organizational, business, and technical e

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2 - 7 years

10 - 15 Lacs

Bengaluru

Work from Office

As a Technical Account Manager (TAM), you will play a pivotal role as the dedicated primary point of contact for all technical and product-related activities post Go-live for our Super Enterprise Merchants. Your responsibility will extend to building and nurturing strong relationships with customer technical contacts, addressing challenges, and transforming them into advocates for our products. Responsibilities: Customer Engagement: Establish and maintain robust relationships with Super Enterprise Merchants, serving as the go-to person for all technical and product-level discussions after Go-live. Proactively engage with customers to understand their queries, conduct hands-on troubleshooting, and ensure timely resolution of technical challenges. Technical Expertise: Demonstrate a comprehensive understanding of the Razorpay product stack. Report and escalate issues or bugs to the Product/Software engineering teams using tools like Jira, actively collaborating towards swift resolutions. Advocacy and Business Alignment: Advocate and drive desired Merchant behavior, identifying opportunities where Razorpay products and technologies can optimally align with the merchants monetary transaction needs. Act as a subject matter expert, driving best practices with the merchant, documenting technical information, gathering feedback, and contributing to product enhancements. Collaboration: Collaborate closely with Sales, Product, and Engineering teams on a day-to-day basis, ensuring seamless communication and alignment of goals. Skills and Requirements: Professional Experience: Previous experience in customer success and/or account management, with a focus on the technical aspects, in a SaaS environment. (Experience in Fintech is a Plus) Communication and Presentation Skills: Excellent written and verbal communication skills, coupled with effective presentation abilities. Project Management:Strong multitasking and project management skills, showcasing initiative, self-motivation, and teamwork. Technical Proficiency:Experience with tools such as Jira, Zendesk, or similar, and a basic understanding of programming (a plus). Customer Focus:Ability to discern evolving customer requirements and map them to platform features. Organizational Skills:Exceptional project management and organizational skills, especially in coordinating meetings and follow-ups with global stakeholders across multiple time zones and disciplines. Preferred Qualifications: 2+ years of experience in technical product and SaaS disciplines in a customer-facing role. B.Tech/M.Tech degree in Computer Science/Information Science. Technical certifications are a plus. Role Information: Role: Technical Account Manager Industry Type: Software Product Department: Business Engineering & Product Management Employment Type: Full Time, Permanent Role Category: Product Management - Technology Education: UG: Any Graduate PG: Any Postgraduate

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3 - 8 years

5 - 10 Lacs

Pune

Work from Office

Role The Technical Account Manager (TAM) manages a portfolio of customers who have implemented our technology solutions with the goal of increasing product usage and overall adoption. This position is an integral part of Strategys long term relationship with its customers. The efforts put forth by this person will directly impact the value realized and the ultimate success of the business relationship. Beyond direct interaction with our customers, TAM s will work with internal Strategy business units to ensure customer needs are being met in a timely manner. To succeed in this role, this person must have an intense focus on customer success with strong influence abilities. Responsibilities Develop strong customer relationships that enable Strategy to become a trusted advisor to our customers Provide business acumen for customers and strive to understand the business problem we are solving in order to best manage the evolution of the solution and exceed customer expectations Develop strong technical understanding of all Strategy products Execute programs to ensure that Strategy is fully aware of the customers adoption level, value realization, and overall satisfaction with the technology solution(s) Work with the product management and product development organization to channel client feedback and solutions into future releases of the product(s) Collaborate cross functionally to achieve customer satisfaction and resolve customer issues in a timely fashion Collaborate with Sales Account Management and executives to identify areas of solution expansion and adoption opportunities Ability to work outside of normal business hours during extraordinary events to ensure customer satisfaction and success Additional Information The recruitment process includes online assessments as a first step. We send them via e-mail, please check also your SPAM folder. We work from Pune office. Bachelor s degree, preferably in a technical field (Information Systems or equivalent) High level knowledge of enterprise IT organizational, business, and technical environments

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5 - 8 years

0 Lacs

Ahmedabad, Gujarat, India

On-site

Job Description Technical Account Manager (TAM) Our Team Oracle Customer Success Services (CSS) enable organizations to leverage their Oracle investments to extend into the cloud with greater value, choice, and confidence. Oracle delivers enterprise-grade, end-to-end managed cloud services across its broad portfolio of business applications, middleware, database, and hardware technologies. Oracle Customer Success Services (CSS) has industry-leading expertise with the highest customer satisfaction to support customer business every step of the way. Part of our growth strategy, we are recruiting an experienced Technical Account Manager (TAM) with extensive service delivery / operations background with Oracle products. Our Ideal Candidate: Our ideal candidate will typically be expected to demonstrate the following attributes: Good technical skills in Oracle Database and in any one of the Oracle Applications such as Fusion Applications, EBS, PSFT & JDE etc. Knowledge & experience in Exadata, ExaCS and Oracle Cloud Infrastructure.Understanding of Technical architecture, operating systems and network.Should have a strong customer facing skills.Ability to multitask, maintain composure in high-stress/high-visibility situations and change priority as needed to accommodate a very dynamic business. Work in rotation Shifts.Excellent team player, willing to learn new technologies & problem-solving skills.Strong organization skills, detail oriented & communication skills. .University degree, with post graduate technical or management qualifications or other relevant experience.OCI Certified / ITIL Foundation Certification in IT Service Management / PMP. Your Qualifications: The candidate should have 11+ years of experience in Oracle products including Technical/Functional and Project/Program Management experience and have a track record in delivering large-scale global Application or infrastructure/database projects. High commitment with his/her customers is must. The role will be based in Bangalore / Hyderabad / Delhi Your Responsibilities Key tasks include, but are not limited to, the following: Accountable for providing customers with the guidance and support needed throughout the full life cycle of implementation to ensure successful and most effective use of Oracle’s products and related implementation services. Maximize the customers' use of Support Services, drive a high degree of satisfaction, referenceability and protect/enhance revenue streams. Advocates for customer and becomes a trusted advisor aligning with the stakeholders of their assigned customers.Leading contributor individually and as a team member, providing direction and mentoring to others. Build significant long-term relationships with key customer contacts. Understand the customer’s industry, as well as its technical and infrastructure environment, and translate it into Oracle solutions.Work collaboratively with Sales, the Customer Service Manager and the customers to determine their needs and identify appropriate solutions. Coordinate delivery of Support Services. Involvement in at least 5 successful customer engagements, focusing on customer service delivery and management. Conduct periodic Account Planning and Account Reviews, tracking and communicating status on complex projects including risk identification and mitigation recommendations. Execute Project Management principles - managing contract cost, resources and scheduling, scope, and risk management. Identify and submit delivery leads for new opportunities and contract renewals. Has detailed knowledge and demonstrated execution of Oracle policies, procedures, reporting, escalation process, and delivery tools with complex contracts. May take a project lead role. Work is non-routine and complex, involving the application of advanced technical/business skills in an area of specialization.7-10 years Enterprise implementation experience, IT Service Management, Project management or Account Management experience, and/or Advanced Educational degree. Project Management or Service Management certification is desirable - ITIL, PMP, Prince2 or University equivalent. Subject Matter expertise in industry or product(s).Ability to effectively communicate and engage with senior executives. Demonstrated expertise in large (multi-site or international) IT projects. Working Globally is desirable. Diversity and Inclusion: An Oracle career can span industries, roles, Countries and cultures, allowing you to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry. To nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation. Oracle offers a highly driven suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business. At Oracle, we believe that innovation starts with diversity and inclusion and to build the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to optimally participate in the job application, and interview process, and in potential roles. to perform crucial job functions. That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before. Career Level - IC4 Qualifications Career Level - IC4 About Us As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

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5 - 8 years

0 Lacs

Hyderabad, Telangana, India

On-site

Job Description Technical Account Manager (TAM) Our Team Oracle Customer Success Services (CSS) enable organizations to leverage their Oracle investments to extend into the cloud with greater value, choice, and confidence. Oracle delivers enterprise-grade, end-to-end managed cloud services across its broad portfolio of business applications, middleware, database, and hardware technologies. Oracle Customer Success Services (CSS) has industry-leading expertise with the highest customer satisfaction to support customer business every step of the way. Part of our growth strategy, we are recruiting an experienced Technical Account Manager (TAM) with extensive service delivery / operations background with Oracle products. Our Ideal Candidate: Our ideal candidate will typically be expected to demonstrate the following attributes: Good technical skills in Oracle Database and in any one of the Oracle Applications such as Fusion Applications, EBS, PSFT & JDE etc. Knowledge & experience in Exadata, ExaCS and Oracle Cloud Infrastructure.Understanding of Technical architecture, operating systems and network.Should have a strong customer facing skills.Ability to multitask, maintain composure in high-stress/high-visibility situations and change priority as needed to accommodate a very dynamic business. Work in rotation Shifts.Excellent team player, willing to learn new technologies & problem-solving skills.Strong organization skills, detail oriented & communication skills. .University degree, with post graduate technical or management qualifications or other relevant experience.OCI Certified / ITIL Foundation Certification in IT Service Management / PMP. Your Qualifications: The candidate should have 11+ years of experience in Oracle products including Technical/Functional and Project/Program Management experience and have a track record in delivering large-scale global Application or infrastructure/database projects. High commitment with his/her customers is must. The role will be based in Bangalore / Hyderabad / Delhi Your Responsibilities Key tasks include, but are not limited to, the following: Accountable for providing customers with the guidance and support needed throughout the full life cycle of implementation to ensure successful and most effective use of Oracle’s products and related implementation services. Maximize the customers' use of Support Services, drive a high degree of satisfaction, referenceability and protect/enhance revenue streams. Advocates for customer and becomes a trusted advisor aligning with the stakeholders of their assigned customers.Leading contributor individually and as a team member, providing direction and mentoring to others. Build significant long-term relationships with key customer contacts. Understand the customer’s industry, as well as its technical and infrastructure environment, and translate it into Oracle solutions.Work collaboratively with Sales, the Customer Service Manager and the customers to determine their needs and identify appropriate solutions. Coordinate delivery of Support Services. Involvement in at least 5 successful customer engagements, focusing on customer service delivery and management. Conduct periodic Account Planning and Account Reviews, tracking and communicating status on complex projects including risk identification and mitigation recommendations. Execute Project Management principles - managing contract cost, resources and scheduling, scope, and risk management. Identify and submit delivery leads for new opportunities and contract renewals. Has detailed knowledge and demonstrated execution of Oracle policies, procedures, reporting, escalation process, and delivery tools with complex contracts. May take a project lead role. Work is non-routine and complex, involving the application of advanced technical/business skills in an area of specialization.7-10 years Enterprise implementation experience, IT Service Management, Project management or Account Management experience, and/or Advanced Educational degree. Project Management or Service Management certification is desirable - ITIL, PMP, Prince2 or University equivalent. Subject Matter expertise in industry or product(s).Ability to effectively communicate and engage with senior executives. Demonstrated expertise in large (multi-site or international) IT projects. Working Globally is desirable. Diversity and Inclusion: An Oracle career can span industries, roles, Countries and cultures, allowing you to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry. To nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation. Oracle offers a highly driven suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business. At Oracle, we believe that innovation starts with diversity and inclusion and to build the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to optimally participate in the job application, and interview process, and in potential roles. to perform crucial job functions. That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before. Career Level - IC4 Qualifications Career Level - IC4 About Us As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

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5 - 8 years

0 Lacs

Trivandrum, Kerala, India

On-site

Job Description Technical Account Manager (TAM) Our Team Oracle Customer Success Services (CSS) enable organizations to leverage their Oracle investments to extend into the cloud with greater value, choice, and confidence. Oracle delivers enterprise-grade, end-to-end managed cloud services across its broad portfolio of business applications, middleware, database, and hardware technologies. Oracle Customer Success Services (CSS) has industry-leading expertise with the highest customer satisfaction to support customer business every step of the way. Part of our growth strategy, we are recruiting an experienced Technical Account Manager (TAM) with extensive service delivery / operations background with Oracle products. Our Ideal Candidate: Our ideal candidate will typically be expected to demonstrate the following attributes: Good technical skills in Oracle Database and in any one of the Oracle Applications such as Fusion Applications, EBS, PSFT & JDE etc. Knowledge & experience in Exadata, ExaCS and Oracle Cloud Infrastructure.Understanding of Technical architecture, operating systems and network.Should have a strong customer facing skills.Ability to multitask, maintain composure in high-stress/high-visibility situations and change priority as needed to accommodate a very dynamic business. Work in rotation Shifts.Excellent team player, willing to learn new technologies & problem-solving skills.Strong organization skills, detail oriented & communication skills. .University degree, with post graduate technical or management qualifications or other relevant experience.OCI Certified / ITIL Foundation Certification in IT Service Management / PMP. Your Qualifications: The candidate should have 11+ years of experience in Oracle products including Technical/Functional and Project/Program Management experience and have a track record in delivering large-scale global Application or infrastructure/database projects. High commitment with his/her customers is must. The role will be based in Bangalore / Hyderabad / Delhi Your Responsibilities Key tasks include, but are not limited to, the following: Accountable for providing customers with the guidance and support needed throughout the full life cycle of implementation to ensure successful and most effective use of Oracle’s products and related implementation services. Maximize the customers' use of Support Services, drive a high degree of satisfaction, referenceability and protect/enhance revenue streams. Advocates for customer and becomes a trusted advisor aligning with the stakeholders of their assigned customers.Leading contributor individually and as a team member, providing direction and mentoring to others. Build significant long-term relationships with key customer contacts. Understand the customer’s industry, as well as its technical and infrastructure environment, and translate it into Oracle solutions.Work collaboratively with Sales, the Customer Service Manager and the customers to determine their needs and identify appropriate solutions. Coordinate delivery of Support Services. Involvement in at least 5 successful customer engagements, focusing on customer service delivery and management. Conduct periodic Account Planning and Account Reviews, tracking and communicating status on complex projects including risk identification and mitigation recommendations. Execute Project Management principles - managing contract cost, resources and scheduling, scope, and risk management. Identify and submit delivery leads for new opportunities and contract renewals. Has detailed knowledge and demonstrated execution of Oracle policies, procedures, reporting, escalation process, and delivery tools with complex contracts. May take a project lead role. Work is non-routine and complex, involving the application of advanced technical/business skills in an area of specialization.7-10 years Enterprise implementation experience, IT Service Management, Project management or Account Management experience, and/or Advanced Educational degree. Project Management or Service Management certification is desirable - ITIL, PMP, Prince2 or University equivalent. Subject Matter expertise in industry or product(s).Ability to effectively communicate and engage with senior executives. Demonstrated expertise in large (multi-site or international) IT projects. Working Globally is desirable. Diversity and Inclusion: An Oracle career can span industries, roles, Countries and cultures, allowing you to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry. To nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation. Oracle offers a highly driven suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business. At Oracle, we believe that innovation starts with diversity and inclusion and to build the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to optimally participate in the job application, and interview process, and in potential roles. to perform crucial job functions. That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before. Career Level - IC4 Qualifications Career Level - IC4 About Us As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

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5 - 8 years

0 Lacs

Chennai, Tamil Nadu, India

On-site

Job Description Technical Account Manager (TAM) Our Team Oracle Customer Success Services (CSS) enable organizations to leverage their Oracle investments to extend into the cloud with greater value, choice, and confidence. Oracle delivers enterprise-grade, end-to-end managed cloud services across its broad portfolio of business applications, middleware, database, and hardware technologies. Oracle Customer Success Services (CSS) has industry-leading expertise with the highest customer satisfaction to support customer business every step of the way. Part of our growth strategy, we are recruiting an experienced Technical Account Manager (TAM) with extensive service delivery / operations background with Oracle products. Our Ideal Candidate: Our ideal candidate will typically be expected to demonstrate the following attributes: Good technical skills in Oracle Database and in any one of the Oracle Applications such as Fusion Applications, EBS, PSFT & JDE etc. Knowledge & experience in Exadata, ExaCS and Oracle Cloud Infrastructure.Understanding of Technical architecture, operating systems and network.Should have a strong customer facing skills.Ability to multitask, maintain composure in high-stress/high-visibility situations and change priority as needed to accommodate a very dynamic business. Work in rotation Shifts.Excellent team player, willing to learn new technologies & problem-solving skills.Strong organization skills, detail oriented & communication skills. .University degree, with post graduate technical or management qualifications or other relevant experience.OCI Certified / ITIL Foundation Certification in IT Service Management / PMP. Your Qualifications: The candidate should have 11+ years of experience in Oracle products including Technical/Functional and Project/Program Management experience and have a track record in delivering large-scale global Application or infrastructure/database projects. High commitment with his/her customers is must. The role will be based in Bangalore / Hyderabad / Delhi Your Responsibilities Key tasks include, but are not limited to, the following: Accountable for providing customers with the guidance and support needed throughout the full life cycle of implementation to ensure successful and most effective use of Oracle’s products and related implementation services. Maximize the customers' use of Support Services, drive a high degree of satisfaction, referenceability and protect/enhance revenue streams. Advocates for customer and becomes a trusted advisor aligning with the stakeholders of their assigned customers.Leading contributor individually and as a team member, providing direction and mentoring to others. Build significant long-term relationships with key customer contacts. Understand the customer’s industry, as well as its technical and infrastructure environment, and translate it into Oracle solutions.Work collaboratively with Sales, the Customer Service Manager and the customers to determine their needs and identify appropriate solutions. Coordinate delivery of Support Services. Involvement in at least 5 successful customer engagements, focusing on customer service delivery and management. Conduct periodic Account Planning and Account Reviews, tracking and communicating status on complex projects including risk identification and mitigation recommendations. Execute Project Management principles - managing contract cost, resources and scheduling, scope, and risk management. Identify and submit delivery leads for new opportunities and contract renewals. Has detailed knowledge and demonstrated execution of Oracle policies, procedures, reporting, escalation process, and delivery tools with complex contracts. May take a project lead role. Work is non-routine and complex, involving the application of advanced technical/business skills in an area of specialization.7-10 years Enterprise implementation experience, IT Service Management, Project management or Account Management experience, and/or Advanced Educational degree. Project Management or Service Management certification is desirable - ITIL, PMP, Prince2 or University equivalent. Subject Matter expertise in industry or product(s).Ability to effectively communicate and engage with senior executives. Demonstrated expertise in large (multi-site or international) IT projects. Working Globally is desirable. Diversity and Inclusion: An Oracle career can span industries, roles, Countries and cultures, allowing you to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry. To nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation. Oracle offers a highly driven suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business. At Oracle, we believe that innovation starts with diversity and inclusion and to build the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to optimally participate in the job application, and interview process, and in potential roles. to perform crucial job functions. That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before. Career Level - IC4 Qualifications Career Level - IC4 About Us As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

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5 - 8 years

0 Lacs

Noida, Uttar Pradesh, India

On-site

Job Description Technical Account Manager (TAM) Our Team Oracle Customer Success Services (CSS) enable organizations to leverage their Oracle investments to extend into the cloud with greater value, choice, and confidence. Oracle delivers enterprise-grade, end-to-end managed cloud services across its broad portfolio of business applications, middleware, database, and hardware technologies. Oracle Customer Success Services (CSS) has industry-leading expertise with the highest customer satisfaction to support customer business every step of the way. Part of our growth strategy, we are recruiting an experienced Technical Account Manager (TAM) with extensive service delivery / operations background with Oracle products. Our Ideal Candidate: Our ideal candidate will typically be expected to demonstrate the following attributes: Good technical skills in Oracle Database and in any one of the Oracle Applications such as Fusion Applications, EBS, PSFT & JDE etc. Knowledge & experience in Exadata, ExaCS and Oracle Cloud Infrastructure.Understanding of Technical architecture, operating systems and network.Should have a strong customer facing skills.Ability to multitask, maintain composure in high-stress/high-visibility situations and change priority as needed to accommodate a very dynamic business. Work in rotation Shifts.Excellent team player, willing to learn new technologies & problem-solving skills.Strong organization skills, detail oriented & communication skills. .University degree, with post graduate technical or management qualifications or other relevant experience.OCI Certified / ITIL Foundation Certification in IT Service Management / PMP. Your Qualifications: The candidate should have 11+ years of experience in Oracle products including Technical/Functional and Project/Program Management experience and have a track record in delivering large-scale global Application or infrastructure/database projects. High commitment with his/her customers is must. The role will be based in Bangalore / Hyderabad / Delhi Your Responsibilities Key tasks include, but are not limited to, the following: Accountable for providing customers with the guidance and support needed throughout the full life cycle of implementation to ensure successful and most effective use of Oracle’s products and related implementation services. Maximize the customers' use of Support Services, drive a high degree of satisfaction, referenceability and protect/enhance revenue streams. Advocates for customer and becomes a trusted advisor aligning with the stakeholders of their assigned customers.Leading contributor individually and as a team member, providing direction and mentoring to others. Build significant long-term relationships with key customer contacts. Understand the customer’s industry, as well as its technical and infrastructure environment, and translate it into Oracle solutions.Work collaboratively with Sales, the Customer Service Manager and the customers to determine their needs and identify appropriate solutions. Coordinate delivery of Support Services. Involvement in at least 5 successful customer engagements, focusing on customer service delivery and management. Conduct periodic Account Planning and Account Reviews, tracking and communicating status on complex projects including risk identification and mitigation recommendations. Execute Project Management principles - managing contract cost, resources and scheduling, scope, and risk management. Identify and submit delivery leads for new opportunities and contract renewals. Has detailed knowledge and demonstrated execution of Oracle policies, procedures, reporting, escalation process, and delivery tools with complex contracts. May take a project lead role. Work is non-routine and complex, involving the application of advanced technical/business skills in an area of specialization.7-10 years Enterprise implementation experience, IT Service Management, Project management or Account Management experience, and/or Advanced Educational degree. Project Management or Service Management certification is desirable - ITIL, PMP, Prince2 or University equivalent. Subject Matter expertise in industry or product(s).Ability to effectively communicate and engage with senior executives. Demonstrated expertise in large (multi-site or international) IT projects. Working Globally is desirable. Diversity and Inclusion: An Oracle career can span industries, roles, Countries and cultures, allowing you to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry. To nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation. Oracle offers a highly driven suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business. At Oracle, we believe that innovation starts with diversity and inclusion and to build the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to optimally participate in the job application, and interview process, and in potential roles. to perform crucial job functions. That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before. Career Level - IC4 Qualifications Career Level - IC4 About Us As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

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3 years

0 Lacs

Hyderabad, Telangana, India

On-site

About Us: At Innovapptive, we are bringing the industrial front-line worker, back-office and assets together. Our platform is the only patented and “Code-Free” connected worker platform that brings operations, maintenance and store rooms in a plant on one unified platform. Innovapptive’s unique connected worker platform is disrupting and digitizing archaic, tedious, & labor intensive paper-based processes for maintenance, operations, & supply chain with a suite of highly reconfigurable mobile apps, while the back-office has real-time visibility into the front-line workforce with better planning, scheduling, adoption monitoring and actionable insights. Some of the world’s largest brands such as Newmont Mining, Rio Tinto, Chevron Phillips Chemicals, Dominion Nuclear, Hess, Shell, UNICEF, Reckitt Benckiser are digitally transforming their back-office and front-line industrial worker experiences. We are saving companies millions of dollars by improving their asset uptime, productivity, safety, and talent challenges, while delivering jobs better, faster, cheaper and safer. We recognize the immense potential in the often underserved market of industrial front-line workers, with a Total Addressable Market (TAM) estimated at approximately ~10 billion dollars, of which 97% remains untapped - representing a vast white space for innovation. At Innovapptive, we are not just following trends; we are setting them. As an emerging category leader, we are defining and disrupting the connected worker market. Our cutting-edge solutions are revolutionizing the way industrial workers operate, collaborate, and excel in their roles. What sets us apart is our unwavering commitment to innovation, backed by a visionary team and the support of marquee investors such as Tiger Global Management and Vista Equity Partners. With their backing, we have the financial muscle and strategic guidance to drive forward, making us a force to be reckoned with in the industrial software landscape. Our ultimate goal is to create a harmonious synergy between front-line workers, back-office teams, and assets, unleashing unprecedented efficiency and productivity in industrial operations. Join us in this extraordinary journey as we lead the charge in transforming industries, improving efficiency, and enhancing the lives of front-line workers across the globe. Be part of a company that's making history by reshaping the way industries operate. Together, we're making the impossible possible. The Role We are seeking a dynamic and experienced Engineering Manager to lead and inspire a team of highly skilled software engineers in building cutting-edge SaaS products. This is a fast-paced and rapidly growing startup environment, and the ideal candidate will have a passion for technology, a proven track record of delivering high-quality software, and the ability to manage and mentor a team of engineers. How You Will Make an Impact:Lead and manage a team of full-stack software engineers in the delivery of high-quality, scalable SaaS productsCollaborate with product and design teams to define, prioritize, and implement new features and enhancements.Mentor and develop engineers to help them grow in their careers and reach their full potential.Ensure that software development practices are aligned with company goals and industry best practices, such as Agile, DevOps, and CI/CD.Collaborate with other engineering managers and cross-functional teams to ensure that the company's technology infrastructure is scalable, secure, and reliable.Drive continuous improvement by seeking out and implementing new technologies, tools, and processes that improve efficiency and quality.Manage project schedules and ensure that projects are delivered on time and within scope.Help recruit, hire, and onboard new engineers as the team grows. What You Bring to The Team: Ideal Candidate The ideal candidate is a highly energetic, passionate, and purpose-driven executive that wants to make a significant impact on the world. The ideal candidate will work in a fast-paced, dynamic, and data-driven organization and is obsessed with performance marketing and search engine optimization. Required QualificationsBachelor's or Master's degree in computer science, software engineering, or a related field.10+ years of experience working in engineering, preferably in a start-up company with at least 3 years of experience managing teams.Working experience with multi-tenant SaaS + Mobile Products (customer-facing and back office) using microservices architecture on AWS is a must.Strong technical skills in modern full-stack web development, including experience with JavaScript, Angular JS OR React.JS , Node.JS ,and NoSQL databases (MongoDB).Ability to design solutions which are extensible, customizable and could be integrated into 3rd party systems with minimal effortExperience with microservices architectureExperience with Agile methodologies, DevOps, and CI/CD.Hands-on experience in creating secure RESTful-based web services in XML and JSON, Javascript, JQueryExperience with Redis, Docker, and KubernetesStrong leadership and mentorship skills, with the ability to inspire and motivate teams.Excellent written and verbal communication skills, with the ability to clearly articulate technical concepts to non-technical stakeholders.A passion for technology and a drive to continuously learn and improve.Passion to coach developers, provide metrics based feedback for coaching and guiding on next level improvements What We Offer above work:Competitive compensationExceptional health, vision, and dental careA positive, open, and highly-innovative environment and team.Entrepreneurial spirit with unlimited opportunity to grow.Opportunity to work with leading global brands on exciting and impactful projects.Competitive Base Pay.Best of plan on Vacation & Paid Time Off.Provision of Medical Insurance for family - self, dependent, spouse, dependent children, parents/parent-in-laws.Paid Maternity and Paternity leave.Bi-annual reviews to ensure transparency and promote high performance culture.OKR Driven Performance Development Environment.Learning & Development - access to a wide range of e-Learning courses (technical, Product, Process, etc.,).A host of Interest Groups/Clubs for Book Reading, Toastmasters, Sports - Cricket, Volleyball, Throw-ball, Badminton, TT, Music.

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2 - 5 years

0 Lacs

Gurugram, Haryana, India

On-site

Job Title: Customer Service Expert Location: Vatika Business Park, Sector 49, Sohna Road, Gurgaon – 122018 Industry: Aviation / Hospitality / Travel / OTA / BPO Work Type: Full-Time | Rotational Shifts (24x7 Operations) Make the Move from a Job to a Career Are you ready to elevate your customer service career in a dynamic and fast-paced environment? Join us and gain hands-on experience with airline standard operating procedures and superior service delivery skills. If you’re a motivated team player with a passion for customer satisfaction, this is the opportunity you've been waiting for! Job Responsibilities Communicate effectively with customers via calls, emails, or chatProvide clear, confident, and courteous responses in real-timeHandle complex situations with composure and efficiencyUse tools like MS Office (Word, Excel, Outlook) proficientlyGDS experience (Amadeus or Galileo) is an added advantageEnsure seamless service across all touchpointsBe flexible with rotational shifts and weekly offs as per process needs Key Requirements Excellent English communication skills (spoken and written) are mandatoryMinimum 6 months of experience in Customer Service / ReservationsBackground in Aviation, Hospitality, Travel, OTA, or BPO preferredConfident, energetic, and assertive communication styleGraduate in any stream / Hotel Management / Aviation Diploma holders Why Join Us? Work-Life Balance: 9 hours a day, 5 days a weekPro-rata Pay for those opting to work extra hours/daysCompetitive Salary with night shift allowance and performance-based incentivesCareer Growth: Fast-track promotions to Team Leader/SupervisorEligible for TAM (Training for Assistant Manager) – our in-house management development program Shift Timings (Rotational) 08:00 AM – 05:00 PM11:00 AM – 08:00 PM02:00 PM – 11:00 PM04:30 PM – 01:30 AM11:00 PM – 08:00 AM (For Male Employees Only) Transport Air-conditioned cabs provided for pick-up and dropTransport allowance available in lieu

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0 years

0 Lacs

Warangal Rural, Telangana, India

On-site

Təsvir Kredit sifarişlərin qəbul olunması;Müştərilərə kredit məhsulları barədə məlumatların verilməsi;Kreditlərin rəsmiləşdirilməsi;Fiziki şəxslərə bank hesablarının açılması və bağlanması;Hesablardan vəsaitlərin köçürülməsi;Əmanətlərin rəsmiləşdirilməsi;Sürətli pul köçürmələri sistemləri ilə vəsaitlərin köçürülməsi;Fiziki şəxslərə onların istəklərinə və qanunvericiliyə uyğun bütün növ bank xidmətlərinin göstərilməsi. Tələblər Ali təhsil;Azərbaycan və rus dillərində sərbəst danışıq bacarığı; MS Excel və MS Word proqramları ilə işləmək bacarığı;Analitik zəka, müştərilərlə işləmək qabiliyyəti;Riyazi hesablamalar aparmaq qabiliyyəti;Müştəri yönümlülük; Stressə davamlılıq; İşdə dəqiqlik və detallara fikir vermə qabiliyyəti. Vakansiya haqqında Son tarix June 14, 2025 Paylaşılıb may 5, 2025 Vakansiya növü Tam ştat Kateqoriya Satış və müştəri xidmətləri

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0.0 - 10.0 years

0 Lacs

Indore, Madhya Pradesh

On-site

Job Information Date Opened 07/23/2024 Job Type Full time Industry Financial Services City Indore State/Province Madhya Pradesh Country India Zip/Postal Code 452011 About Us indiagold has built a product & technology platform that enables regulated entities to launch or grow their asset backed products across geographies; without investing in operations, technology, people or taking any valuation, storage or transit risks. Our use of deep-tech is changing how asset backed loans have been done traditionally. Some examples of our innovation are – lending against digital gold, 100% paperless/digital loan onboarding process, computer vision to test gold purity as opposed to manual testing, auto- scheduling of feet-on-street, customer self-onboarding, gold locker model to expand TAM & launch zero-touch gold loans, zero network business app & many more. We are rapidly growing team passionate about solving massive challenges around financial well-being. We are a rapidly growing organisation with empowered opportunities across Sales, Business Development, Partnerships, Sales Operations, Credit, Pricing, Customer Service, Business Product, Design, Product, Engineering, People & Finance across several cities. We value the right aptitude & attitude than past experience in a related role, so feel free to reach out if you believe we can be good for each other. Job Description Role End-to-End ownership of the Sales and Growth of the city. Monitor daily / weekly business and drive improvements to improve numbers and deliver monthly targets. Hire, monitor, and manage a team of Loan and Sales Manager. Single point of contact between the ground Sales team and the central team. Training and mentoring team members on a regular basis and give them pointed feedback Skills Ensuring Ops processes and policies set forth by the company are implemented on the ground and monitored to ensure 100% adherence. Coordinate and plan with cross functional operations, central teams to ensure smooth transactions. Highly aggressive Team Manager & Motivator Target oriented and data-driven approach to sales Timely interest collection and recovery of over dues- minimizing NPA status of accounts as well as auction of gold Requirements We are looking for City Head who are well experienced in handling big teams & ensuring target achievements from each one of them. Candidate with minimum 7-10 year of experience with gold loan/financial activities. Benefits Best place to work Competitive salary Solid Sales Incentive Full Medical and Accident Insurance On-roll Employee - not on agency payroll On-time Salary and Incentive Job Stability - 0 Employees Laid Off due to Covid Different Businesses - Locker, Loan, Digital Gold Tremendous Growth Opportunity

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1.0 years

0 Lacs

Indore, Madhya Pradesh

On-site

Job Information Date Opened 09/04/2024 Job Type Full time Industry Financial Services City Indore State/Province Madhya Pradesh Country India Zip/Postal Code 452001 About Us indiagold has built a product & technology platform that enables regulated entities to launch or grow their asset backed products across geographies; without investing in operations, technology, people or taking any valuation, storage or transit risks. Our use of deep-tech is changing how asset backed loans have been done traditionally. Some examples of our innovation are – lending against digital gold, 100% paperless/digital loan onboarding process, computer vision to test gold purity as opposed to manual testing, auto- scheduling of feet-on-street, customer self-onboarding, gold locker model to expand TAM & launch zero-touch gold loans, zero network business app & many more. We are rapidly growing team passionate about solving massive challenges around financial well-being. We are a rapidly growing organisation with empowered opportunities across Sales, Business Development, Partnerships, Sales Operations, Credit, Pricing, Customer Service, Business Product, Design, Product, Engineering, People & Finance across several cities. We value the right aptitude & attitude than past experience in a related role, so feel free to reach out if you believe we can be good for each other. Job Description Sourcing/Acquisition of Gold loan Customers at Customer Doorsteps Deliver Monthly targets by meeting and converting assigned leads Responsible for appraising the Gold Ornaments & verify KYC at Customers doorstep Responsible to travel within assigned territory/area for disbursing loans as per the process Responsible for lead generation through existing Customers/database Responsible for Productivity and Revenue Generation Building long term relationship with HNI Customer for future business Coordinate with respective stakeholders for grievance handling related Customers, Disbursal, Process etc. Responsible for strict adherence to Process, Policy, Guidelines laid by the Organization. Requirements Graduate with Min of 1-year Gold Valuation / Gold Sales experience in any of Gold Loans Firm Good Sales Skill Must be willing to travel with in the assigned Territory/Cluster Must be willing to meet customers at Doorstep & provide door to door services to customers. Benefits Best place to work Competitive salary Solid Sales Incentive Full Medical and Accident Insurance On-roll Employee - not on agency payroll Employee Referral Bonus On-time Salary and Incentive Job Stability - 0 Employees Laid Off due to Covid Tremendous Growth Opportunity

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