Home
Jobs
Companies
Resume

3660 Tally Jobs - Page 47

Filter
Filter Interviews
Min: 0 years
Max: 25 years
Min: ₹0
Max: ₹10000000
Setup a job Alert
JobPe aggregates results for easy application access, but you actually apply on the job portal directly.

0.0 - 3.0 years

1 - 2 Lacs

Siliguri

Work from Office

Naukri logo

Responsibilities: * Maintain daybook, cash book & sales book * Process payments, bank vouchers & journal entries * Manage GST, TDS & bank reconciliations * Input purchase, sales & cash vouchers * Prepare monthly financial reports Women internal network

Posted 3 weeks ago

Apply

8.0 - 12.0 years

20 - 25 Lacs

Navi Mumbai

Work from Office

Naukri logo

Financial Planning- Operations & Accounting- Compliance & Reporting- Treasury & Fund Management- Manage banking relationships & optimize cash management- Oversee investment strategies adhering to policies- Evaluate financing options- Cost Efficiency

Posted 3 weeks ago

Apply

1.0 - 4.0 years

0 - 1 Lacs

Coimbatore

Work from Office

Naukri logo

Role & responsibilities Billing and Coordinating with sales team. Monthly and Annually statement work, Bank Coordination Preferred candidate profile Candidate should be Male, Candidate should be qualified Bcom, Candidate should be near By Thuduyalur Candidate should have two Wheeler with License ,

Posted 3 weeks ago

Apply

3.0 - 8.0 years

1 - 5 Lacs

Kolkata

Work from Office

Naukri logo

ARADHYA KEDIA DISTRIBUTION HOUSE PVT LTD is looking for OPERATION CUM BACK OFFICE(EXCUTIVE) to join our dynamic team and embark on a rewarding career journey Handle data entry, documentation, and record management Coordinate with internal teams for operational support Maintain databases and prepare reports Ensure smooth office administration processes

Posted 3 weeks ago

Apply

1.0 - 3.0 years

2 - 3 Lacs

Bengaluru

Work from Office

Naukri logo

Roles and Responsibilities Maintain accurate financial records, including journal entries, bank reconciliations, and TDS compliance. Perform daily accounting tasks such as bookkeeping, invoicing, and inventory management using SAP or Tally software. Ensure timely submission of tax returns (GST, Service Tax) and maintain accurate records of payments made to vendors. Assist in auditing processes by providing supporting documentation and responding to queries from external auditors. Desired Candidate Profile 1-3 years of experience in accountancy or related field with a degree in B.Com (Commerce). Proficiency in MS Office applications (Word, Excel) with knowledge of accounting principles and practices. Experience working with SAP or Tally ERP systems; familiarity with bank reconciliation procedures. share resume to 9113877181 or lavanyahm563@gmail.com

Posted 3 weeks ago

Apply

1.0 - 3.0 years

1 - 4 Lacs

Kolkata

Work from Office

Naukri logo

Celica Group is looking for Account Assistant to join our dynamic team and embark on a rewarding career journey Maintaining financial records, including daily transactions, invoices, and paymentsAssisting in the preparation of financial statements and reportsConducting financial analysis and assisting in budget preparationProficiency in Microsoft Excel and other accounting softwareAssisting in the preparation of tax returns and compliance reports

Posted 3 weeks ago

Apply

2.0 - 7.0 years

3 - 7 Lacs

Noida

Work from Office

Naukri logo

General Accounting maintaining Billing to Customers Handle GST related assignments Coordinating with Auditors Handle Payment Receivables and Payables Co-Ordinate with Customers for Payments Collection and updated statements. Maintaing proper documentation on MIS Reports of Sales Vs. Purchase. Coordinating with suppliers indenting team for monitoring stock levels and identifying purchasing needs Tracking orders and ensuring timely delivery Update internal databases with order details (dates, vendors, quantities, discounts) Conduct market research to identify pricing trends Evaluate offers from vendors and negotiate better prices prepare cost analyses Maintain updated records of invoices and contracts Follow up with suppliers, as needed, to confirm or change orders Liaise with warehouse staff to ensure all products arrive in good condition Experience as a Accounts General Purchase of IT / Computer Products Monitor Admin Asst. and Logistics Team Well-organized and responsible Decent verbal and written communication skills Excellent Skills in Microsoft Excel and Tally Prime / ERP A team player with high level of dedication B-Com / M-Com with minimum 2 years experience

Posted 3 weeks ago

Apply

8.0 - 13.0 years

1 - 6 Lacs

Noida

Work from Office

Naukri logo

Oversee daily accounting, prepare financial reports, control costs & inventory, ensure tax compliance, manage audits, & liaise with banks, auditors, and consultants to support financial accuracy and regulatory. TDS, PF/ESI, Sales Tax,GST, Import etc.

Posted 3 weeks ago

Apply

0.0 - 1.0 years

0 Lacs

Chennai

Work from Office

Naukri logo

This website uses cookies to ensure you get the best experience. Kitron India and our selected partners use cookies and similar technologies (together cookies ) that are necessary to present this website, and to ensure you get the best experience of it. If you consent to it, we will also use cookies for analytics purposes. You can withdraw and manage your consent at any time, by clicking Manage cookies at the bottom of each website page. Accept all cookies Decline all non-necessary cookies Select which cookies you accept On this site, we always set cookies that are strictly necessary, meaning they are necessary for the site to function properly. If you consent to it, we will also set other types of cookies. You can provide or withdraw your consent to the different types of cookies using the toggles below. You can change or withdraw your consent at any time, by clicking the link Manage Cookies , which is always available at the bottom of the site. These cookies are necessary to make the site work properly, and are always set when you visit the site. These cookies collect information to help us understand how the site is being used. Accept these cookies Decline all non-necessary cookies Kitron is a leading Scandinavian Electronics Manufacturing Services (EMS) company, delivering improved flexibility, cost efficiency, and innovation power through the value chain. The company has operations in Norway, Sweden, Denmark, Lithuania, Germany, Poland, the Czech Republic, India, China, Malaysia, and the United States. With 2500 highly skilled employees, Kitron manufactures and delivers anything from fully assembled electronic circuit boards to complete end - products for customers globally. Related technical services like prototyping, industrialisation, material analysing and test development are also key competencies offered by Kitron. Kitron is currently seeking an Accounts Intern to join our Finance team. This role offers an excellent opportunity for individuals with up to one year of experience to gain hands-on exposure to key accounting and finance activities in a dynamic manufacturing environment. Job Description: Assist in day-to-day accounting operations including Accounts Payable, Accounts Receivable, and General Ledger entries Prepare and maintain accurate financial records and supporting documentation Perform bank reconciliations and review ledgers for accuracy Support in the preparation and filing of GST, TDS, and other statutory returns Assist during internal and external audits with documentation and data collation Coordinate with internal departments and external vendors for financial information Contribute to monthly and year-end closing activities Ensure proper maintenance of digital and physical financial records Requirements: Only candidates with full-time formal education (Class 12 and Graduation) are eligible; B. Com / BBA / CA (Article ship) 0 1 year of relevant work experience Internship or exposure in a manufacturing company is a plus Experience with or training from an auditing firm is an added advantage knowledge of accounting principles and Indian financial regulations Familiarity with accounting software such as Tally, SAP, or similar platforms Proficiency in MS Excel and other MS Office tools Good communication and interpersonal skills Self-motivated, proactive, and collaborative Ability to manage deadlines and work effectively under pressure Opportunity to Grow Your Communication Skills and Interpersonal Skills to the next level Internship Certificate & Recommendation Letter. Mentorship And Guidance from Experienced Professionals. Stipend + Other Perks Join our team Already working at Kitron India? Let s recruit together and find your next colleague.

Posted 3 weeks ago

Apply

4.0 - 5.0 years

6 - 7 Lacs

Bengaluru

Work from Office

Naukri logo

Accounts Executive We are looking for a highly skilled and detail-oriented Accounts Executive with 4 to 5 years of experience in the travel industry . The ideal candidate should have hands-on experience in managing end-to-end accounting functions, reconciling travel transactions, handling GST & TDS compliance, and coordinating with vendors and clients for financial settlements. Key Responsibilities: Manage daily accounting tasks including accounts payable and receivable for travel-related services (airlines, hotels, transport vendors, etc.). Perform bank, BSP, and credit card reconciliations , and resolve discrepancies. Prepare client/vendor invoices and track payments to ensure timely collections and settlements. Maintain accurate ledger entries , journals, and general accounting records. Handle monthly and annual closures , including preparation of financial reports and MIS. File GST, TDS, and other statutory returns , ensuring timely compliance. Coordinate with ticketing, sales, and operations teams to verify service costs and margins. Liaise with auditors, tax consultants, and banks as required. Generate profitability reports for travel packages and monitor operational cost control. Maintain compliance with internal policies and industry accounting practices. Candidate Requirements: Bachelor??s degree in Commerce, Accounting, or related field 4 to 5 years of accounting experience in the travel industry (mandatory). Proficiency in Tally, MS Excel , and accounting systems commonly used in travel businesses. Strong knowledge of GST, TDS, and other financial regulations relevant to travel transactions. Experience in BSP/ARC reconciliations and reporting. Sound understanding of travel agency operations and cost structures . Excellent analytical, communication, and organizational skills. Ability to work independently and meet tight deadlines. Preferred Skills: Experience in handling foreign exchange accounting . Familiarity with travel ERP systems and GDS integrations (e.g., Amadeus, Galileo). Exposure to tour costing and profitability tracking . Accounts Executive with 4 to 5 years of experience in the travel industry . accounts payable and receivable for travel-related services (airlines, hotels, transport vendors, etc.). client/vendor invoices and track payments to ensure timely collections and settlements. Bachelor??s degree in Commerce, Accounting, or related field 4 to 5 years of accounting experience in the travel industry (mandatory). GST, TDS, and other financial regulations relevant to travel transactions. BSP/ARC reconciliations and reporting. travel ERP systems and GDS integrations (e.g., Amadeus, Galileo).

Posted 3 weeks ago

Apply

1.0 - 2.0 years

0 - 0 Lacs

Ahmedabad

Work from Office

Naukri logo

1.Oversee the preparation & analysis of financial statements 2.Ensure accuracy and completeness of financial records and transactions. 3.Manage the budgeting process and monitor budget performance

Posted 3 weeks ago

Apply

12.0 - 20.0 years

10 - 15 Lacs

Pune

Work from Office

Naukri logo

Leading the logistics team and assisting customer inquiries, prepare invoices, customs documents, import of material, preparing Pricelist & managing warehouse dispatches. maintaining accountability for the costs & excellent customer service. Perks and benefits Health and personal accident insurance.

Posted 3 weeks ago

Apply

1.0 - 2.0 years

1 - 2 Lacs

Surat

Work from Office

Naukri logo

Tally experience cumpulsory Job Location : Vesu

Posted 3 weeks ago

Apply

2.0 - 5.0 years

3 - 7 Lacs

Ahmedabad

Work from Office

Naukri logo

As a Senior Officer in the SAPL_AP_BA/SBA_GCC department, you will be responsible for managing and executing financial tasks and projects related to accounts reconciliation and invoice processing. You will be expected to demonstrate proficiency in accounting software and have strong influencing, negotiation, and communication skills.

Posted 3 weeks ago

Apply

3.0 - 5.0 years

0 - 1 Lacs

Kolkata

Work from Office

Naukri logo

Accounts handling in Tally, GST/TDS (GSTR-1, 3B, Annual),compliance, invoicing, stock, reconciliations, MIS,financial documentation with a focus on accuracy and data integrity. ITC reconciliation, Handle foreign payments, Form 15CA/CB, Perform BRS, s

Posted 3 weeks ago

Apply

3.0 - 8.0 years

5 - 10 Lacs

Noida

Work from Office

Naukri logo

Executive- Accounting & Taxation - 30076 - TMF Executive- Accounting & Taxation We never ask for payment as part of our selection process, and we always contact candidates via our corporate accounts and platforms. If you are approached for payment, this is likely to be fraudulent. Please check to see whether the role you are interested in is posted on our career website. TMF Group is a leading provider of administrative services, helping clients invest and operate safely around the world. opportunities to the broadest spectrum of people. Once on board we nurture and promote talented individuals, making sure that senior positions are open to all. TMF India is a Great Place to Work, ISO & ISAE certified organization. Discover the Role It is an area experiencing significant growth in TMF, thus providing an opportunity for great career development. Key Responsibilities Control over day to day accounts and able to handle queries Managing vendor master data, reconciliations and payment cycles. Handling TDS & GST compliance with accuracy and tiemliness. Explore the opportunity of any new work from client Knowledge of Tally & other ERP sysytem (SAP Conur) Advance knowledge of Excel Experience in handling vendor payments and vendor reconciliations Good communications skill is must Supporting Internal & Statutory audits with complete documentation Addressing vendor queries and resolving invoice discrepancies swiftly Key Requirements Graduate/Post graduate/MBA (Fin) with minimum 3 years of industry experience. Must have handled Accounts and worked on MIS Knowledge of Tally and other ERP system, advance knowledge of excel Knowledge of tally and Responsible for books closing with Invoice review and entry/ review Vendor Management like Vendor master data update, Balance confirmation, Pending invoices and query handling. Good communication skill is must Problem solving skill Experience in statutory compliances such as Income tax (Advance tax, TDS, ITR), Goods & Service Tax (GST) Coordinate with clients What s in it for you? Pathways for career development Work with colleagues and clients around the world on interesting and challenging work. We provide internal career opportunities, so you can take your career further within TMF. Continuous development is supported through global learning opportunities from the TMF Business Academy. Making an impact You ll be helping us to make the world a simpler place to do business for our clients. Through our corporate social responsibility program, you ll also be making a difference in the communities where we work. A supportive environment Strong feedback culture to help build an engaging workplace. Our inclusive work environment allows you to work from our offices around the world, as well as from home, helping you find the right work-life balance to perform at your best.

Posted 3 weeks ago

Apply

3.0 - 7.0 years

3 - 5 Lacs

Delhi / NCR, Vrindavan

Work from Office

Naukri logo

Role & responsibilities Maintain accurate financial records and statements Handle day-to-day accounting entries and bookkeeping Prepare and file GST returns, TDS, and other statutory compliances Manage accounts payable and receivable Prepare balance sheets, profit & loss statements, and other financial reports Coordinate with auditors during internal and external audits Maintain cash flow statements and monitor bank transactions Assist in budgeting and forecasting processes Preferred candidate profile Bachelors degree in Commerce/Accounting/Finance (B.Com, M.Com, or CA Inter preferred) Proficiency in accounting software like Tally, MS Excel, etc. Knowledge of GST, TDS, and basic taxation rules

Posted 3 weeks ago

Apply

4.0 - 6.0 years

10 - 14 Lacs

Gurugram

Work from Office

Naukri logo

About Us Paxcom, a leading Digital Solution Provider, is now a part of Paymentus , a top electronic bill payment provider in North America. Paymentus leads the marketplace with innovative solutions and has recently partnered with PayPal and Alexa to expand its offerings. For more details, visit Paxcom . Location: Gurgaon Work type : Work from office Joining Time: Up to 30 days Qualifications: CA Inter/ CMA / MBA (Finance) or Graduate. Key Technical Skills: MIS Reporting, GST Filing, TDS Return Filing, Statutory Compliance, Indian Income Tax Act and GST law, TDS and GST compliance tools and portals, MS Excel, ERP Systems, Interview Process: Round 1: Initial video call interview/ Face to face Round 2: Online Excel assignment via screen sharing Round 3: Final video call interview Key Responsibilities: Direct Taxation: Preparation and filing of Corporate Income Tax Returns (including MAT, AMT, etc.). Preparation of schedules for Tax Audit Monthly and annual Tax Deducted at Source (TDS) compliance, including filing of returns and issuing of certificates. Handling Advance Tax computations and payments. Assist in preparation of tax provisioning and deferred tax working under AS/ Ind AS. Coordinate with tax consultants and auditors for statutory and tax audits. Support in managing tax assessments, appeals, and related documentation. Stay updated with CBDT notifications, circulars, and relevant case laws. Indirect Taxation (GST): Ensure timely and accurate GST return filings (GSTR-1, 3B, 9, 9C, etc.) Reconciliation of GST input credits with GSTR-2A/2B and books of accounts. Support GST audits, assessments, and respond to notices/queries from tax authorities. Handle GST department in processing the GST refund. Evaluate GST implications on new transactions, contracts, and business proposals. Monitor changes in GST laws and implement required changes in systems and processes. General Responsibilities: Maintain proper tax records and documentation for audit and compliance purposes. Coordinate with internal teams and external advisors for smooth tax operations. Support automation of tax processes and implementation of tax tools/software. Prepare MIS reports and dashboards for management on tax compliance and exposure. Have practical understanding of general and tax Accounting Must Have Skills Experience: 4-6 years of experience in handling Indian direct and indirect taxation. Preferred Background: Prior experience in a corporate tax department or reputed consulting firm. Strong knowledge of Indian Income Tax Act and GST law. Hands-on experience with TDS and GST compliance tools and portals. Analytical thinking and attention to detail. Ability to interpret legal language and prepare suitable documentation. Self Starter and Individual Contributor Excellent communication and stakeholder management skills. Proficiency in MS Excel, ERP systems (Sage, Tally), and tax compliance tools. What We Expect from You: Ability to thrive in a fast-paced environment and adapt to changing priorities. Ready to give high quality deliverables as per timeline Detail-oriented focus, with the initiative to seek support when needed. Excellent written and verbal communication skills for both technical and non-technical audiences. Why Join Us? Freedom to work without micromanagement. Flexible and relaxed work environment. Motivating working conditions. Supportive, professional, and achievement-oriented management team. Competitive remuneration. Opportunity to learn new skills and work on the latest technologies daily.

Posted 3 weeks ago

Apply

1.0 - 2.0 years

1 - 4 Lacs

Chennai

Work from Office

Naukri logo

Position: Accounting Executive We are looking for a skilled and detail-oriented Accounting Executive to support our day-to-day accounting operations. The ideal candidate will have a strong foundation in bookkeeping, financial record-keeping, and transactional accounting with a proactive approach to problem-solving and a high level of accuracy. Key Responsibilities: Maintain and update accounting records and documentation Prepare and process bank deposits, general ledger entries, and financial statements Perform reconciliations of accounts in a timely and accurate manner Enter financial data into accounting systems/databases on a daily basis Assist with accounts payable and receivable functions Support payroll, utilities, and petty cash accounting Assist with preparation of monthly/year-end closings and reports Track and resolve accounting discrepancies and documentation issues Maintain control accounts and prepare supporting schedules Ensure compliance with internal standards, procedures, and regulatory laws (e.g., TDS, GST) Support audits and help prepare necessary financial documentation Assist in maintaining fixed asset records and reconciliations Respond to internal and external requests from vendors, clients, or colleagues Perform general administrative tasks: answering phones, responding to emails, filing, and mail processing Ensure the accounting function runs smoothly and efficiently on a daily basis Required Skills & Experience: Proven work experience in accounting or finance, preferably in accounts payable/receivable Solid understanding of bookkeeping and accounting principles Proficiency in MS Office, databases, and accounting software (e.g., Tally, QuickBooks, ERP systems) Strong data entry skills with a high level of accuracy and attention to detail Excellent verbal and written communication skills Ability to handle sensitive financial information with integrity and confidentiality Good organizational and time management abilities Willingness to comply with all applicable financial regulations (company, local, state, federal) A professional and courteous approach with strong customer service skills Educational Requirements: Bachelor s degree in Accounting, Finance, or a related field Master s degree or CA-Inter (preferred but not mandatory)\

Posted 3 weeks ago

Apply

3.0 - 5.0 years

3 - 6 Lacs

Bengaluru

Work from Office

Naukri logo

Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Desktop Support.

Posted 3 weeks ago

Apply

8.0 - 10.0 years

11 - 16 Lacs

Hyderabad

Work from Office

Naukri logo

Role: Solution Lead Do: - Understanding of business processes to determine problem statements in the F&A & HRO Vertical. Closely work with functional and domain experts and translate how technology can solve a business problem - Should be able to think through existing technology solutions and also have enough industry/market know how to bring in technologies from partners and develop alliances - Develop solution artefacts, value propositions with a representation of end to end business processes and mapping them back to technology solutions - Develop relationships with multiple stake holders (Below list is not exhaustive) - Functional team to understand the business needs - Technology teams to convert them into technology solutions - Sales and Pre Sales team acting as the engine enabling sales - He/she works as an individual contributor with excellent communication skills (both written and verbal) and is able to respond to RFI/RFP (RFx) and defend /present solutions with Client while working closely with the onsite Sales teams Mandatory Skills: SAP Financial Accounting & Controlling. Experience8-10 Years.

Posted 3 weeks ago

Apply

3.0 - 4.0 years

2 - 4 Lacs

Mumbai Suburban, worli

Work from Office

Naukri logo

Enter purchase, sales, and journal voucher (JV) data accurately in Tally Perform regular bank reconciliations to ensure accurate financial records Prepare and file TDS returns as per statutory requirement Prepare and file GSTR-1 and GSTR-3B return Required Candidate profile Job location is in Worli-Mumbai Must be proficient in Tally and advanced Excel

Posted 3 weeks ago

Apply

3.0 - 5.0 years

3 - 6 Lacs

Mumbai

Work from Office

Naukri logo

Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Desktop Support.

Posted 3 weeks ago

Apply

1.0 - 3.0 years

2 - 6 Lacs

Gurugram

Work from Office

Naukri logo

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: Institutional_Finance_Buy_Side_Others. Experience1-3 Years.

Posted 3 weeks ago

Apply

3.0 - 5.0 years

3 - 6 Lacs

Chennai

Work from Office

Naukri logo

Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Oracle Database Admin.

Posted 3 weeks ago

Apply
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Featured Companies