At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences. We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth. At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker. Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others. Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures. Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward. Talkdesker: YOU! What are we doing? At Talkdesk we are reimagining how people experience contact centers, helping our customers create long lasting and meaningful relations with their customers. The capacity to make sense of the message that is being conveyed when we communicate has been reserved to humans alone, but we are building the next generation of solutions that will mimic our ability to understand language, ensuring that the customer needs are always well understood and efficiently handled. We are a growing team of curious and talented people that are focused on leveraging the power of Generative A and predictive ML to deliver value to our customers to make their operations efficient and ability to provide personalized experiences to their end customers like never before. What do we need? We focus on Applied AI research and engineering to infuse AI capabilities into Talkdesk products that power contact centers and enterprises. You will have to: Focus on delivering working and robust products/models to production. Explore, clean, and transform large datasets of unstructured data; Apply, combine, and fine-tune different predictive models and LMMs to achieve optimal and accurate results; Build pipelines that provide observability, metrics-driven monitoring of AI solutions and safe AI in the wild; What are we looking for? 2-5 yrs industry experience post BS or MS in the areas of Science, Engineer or Statistics Exposure to state-of-the-art techniques such as: Retrieval-Augmented Generation (RAG) to enhance agent knowledge Multi-agent orchestration frameworks for complex problem-solving Chain-of-thought reasoning and reflection capabilities Tool use and tool learning for seamless interaction with CRM and enterprise systems Planning and reasoning frameworks to handle complex multi-step tasks Agent memory and knowledge management across long-term operations Building LLM-powered systems that provide intuitive explanations of decisions and insights into operations Designing and implementing novel model explainability techniques using generative AI to make optimization models transparent Establishing scalable processes for agent benchmarking, validation, and implementation Prior experience in production model/software development in an Agile environment Work Environment and Physical Requirements: Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.) The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.
At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences. We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth. At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker. Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others. Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures. Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward. Talkdesker: YOU! What are we doing? At Talkdesk we are reimagining how people experience contact centers, helping our customers create long lasting and meaningful relations with their customers. The capacity to make sense of the message that is being conveyed when we communicate has been reserved to humans alone, but we are building the next generation of solutions that will mimic our ability to understand language, ensuring that the customer needs are always well understood and efficiently handled. We are a growing team of curious and talented people that are focused on leveraging the power of Generative A and predictive ML to deliver value to our customers to make their operations efficient and ability to provide personalized experiences to their end customers like never before. What do we need? We focus on Applied AI research and engineering to infuse AI capabilities into Talkdesk products that power contact centers and enterprises. You will have to: Focus on delivering working and robust products/models to production. Explore, clean, and transform large datasets of unstructured data; Apply, combine, and fine-tune different predictive models and LMMs to achieve optimal and accurate results; Build pipelines that provide observability, metrics-driven monitoring of AI solutions and safe AI in the wild; What are we looking for? 2-5 yrs industry experience post BS or MS in the areas of Science, Engineer or Statistics Exposure to state-of-the-art techniques such as: Retrieval-Augmented Generation (RAG) to enhance agent knowledge Multi-agent orchestration frameworks for complex problem-solving Chain-of-thought reasoning and reflection capabilities Tool use and tool learning for seamless interaction with CRM and enterprise systems Planning and reasoning frameworks to handle complex multi-step tasks Agent memory and knowledge management across long-term operations Building LLM-powered systems that provide intuitive explanations of decisions and insights into operations Designing and implementing novel model explainability techniques using generative AI to make optimization models transparent Establishing scalable processes for agent benchmarking, validation, and implementation Prior experience in production model/software development in an Agile environment Work Environment and Physical Requirements: Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.) The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.
At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences. We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth. At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker. Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others. Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures. Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward. Talkdesker: YOU! Senior Accountant Main Duties & Responsibilities Responsible for managing the full spectrum accounting of the India entity, and other subsidiaries as assigned Liaise and manage with the local tax, accounting and payroll providers to ensure compliance with the local rules and regulations and statutory requirements Prepare month-end entries and reconciliations for all the balances Review payroll prepared by the local payroll firms before payments Ownership of complex and sensitive accounting operations such as the monthly reconciliation of payroll entries and others Preparation/review of the Statutory financial statements Ensure alignment between FP&A and accounting processes Assist with statutory and group audit preparations, timely completion of audit deliverables Assist with development and implementation of new processes and procedures and ensure adherence to group policies Assist the manager with other ad hoc projects and tasks as and when required Work on internal control and process improvement projects Implement, document and maintain effective workflows to improve the close process and ensure timely and accurate reporting Committed to a global close schedule and be flexible to adjust and manage time to meet tight close deadlines and attend critical meetings at different time zones if required Education and Experience Bachelor's or master's degree in accounting or related field CPA/ Chartered Accountant is a plus 5-8 years in accounting and/or financial audit required Direct and indirect taxes experience Experience in multinational companies and/or US MNC, and audit firm is preferred Working knowledge of US GAAP accounting principles, transfer pricing and internal controls Prior experience with a SaaS company and start up experience preferred Advanced excel skills Excellent verbal and written communication skills in English Problem solving, analytical skills and attention to detail Self-starter and team player. Works well under pressure and managing multiple priorities and deadlines Experience with entities operating in international accounting teams is a plus Experience working with Oracle NetSuite Skills Detail-oriented, organized, hands-on and have a strong ability to prioritize workload in a fast-paced growing and diversified environment Analytical, Attention to Detail, Reliable, Quick Learner, Excellent Verbal and Written Communication. Proactive, accountable, good team player, work collaborative with others Proficiency in using Microsoft tools (e.g. Excel, Word) and Gsuite Work Environment and Physical Requirements: Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.) The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.