Senior Associate-Query Management Tesco Bengaluru

3.0 - 7.0 years

0 Lacs

karnataka

On-site

As a Query Resolution Specialist at Tesco, your role involves ensuring that queries and issues are understood correctly the first time around, leading to accurate resolutions that adequately address the query or issue. You will also be responsible for conducting quality checks on tickets resolved and responses provided by team members. Additionally, you will be tasked with identifying high-risk suppliers based on the number of queries raised, understanding process gaps, and proposing solutions with better controls. It will be your accountability to confirm the balance with suppliers periodically to ensure reconciliation of both Tesco and Supplier accounts, while also identifying opportunitie...

Posted 2 weeks ago

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Contact Center Specialist Orange Business Services

3.0 - 4.0 years

3 - 4 Lacs

Gurgaon / Gurugram, Haryana, India

On-site

Perform identification of failure points, troubleshooting and resolution for Genesys & FCC system faults in customer and OBS network Liaise with the other OBS groups to resolve contact center faults on the network Log and track faults for voice customers and provide progress update reports until resolution Liaise with next level for fault escalation and resolution To oversee faults and alarms passed to CTS2 and ensure clearance procedures are applied and followed To ensure the correct analysis and classification of each fault as it occurs on the network To keep Management informed of any red alert Customer and Network faults, and initiate escalation procedures to next level as necessary, and...

Posted 5 months ago

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