Contact Center Specialist Orange Business Services

3.0 - 4.0 years

3 - 4 Lacs

Gurgaon / Gurugram, Haryana, India

On-site

Perform identification of failure points, troubleshooting and resolution for Genesys & FCC system faults in customer and OBS network Liaise with the other OBS groups to resolve contact center faults on the network Log and track faults for voice customers and provide progress update reports until resolution Liaise with next level for fault escalation and resolution To oversee faults and alarms passed to CTS2 and ensure clearance procedures are applied and followed To ensure the correct analysis and classification of each fault as it occurs on the network To keep Management informed of any red alert Customer and Network faults, and initiate escalation procedures to next level as necessary, and...

Posted 3 months ago

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