Talent Experience Partner

Success Drivers (What You’ll Do)

• Be the voice of EaseMySailing: connect with seafarers through calls, build trust, and onboard them onto the platform.
• Simplify the journey: guide candidates through registration, resolve queries, and make onboarding seamless.
• Keep the system smart: log all conversations and insights in the CRM for visibility and learning.
• Work as one crew: collaborate with recruitment and ops teams to ensure smooth sailing for every candidate.

Impact Metrics (How We Measure Success)

• Call Reach: Hitting daily engagement targets with outbound & inbound calls.
• Onboarding Conversions: Driving registrations and platform adoption.
• Resolution Speed: Quick turnaround time for candidate issues.
• Experience Score: High satisfaction ratings from candidates.
• Follow-up Precision: No missed callbacks, timely check-ins.

Requirements

• 1–3 years of experience in telecalling, customer support, or BPO roles.
• Strong communication skills in English (mandatory) and Hindi (preferred).
• Ability to explain products and processes clearly over the phone.
• Basic computer literacy (CRM usage, MS Office, Email).
• Customer-first mindset with strong problem-solving skills.
• Maritime industry exposure/experience will be a plus, but not mandatory

Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹20,000.00 per month

Language:

• English (Required)

Work Location: In person