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Collections Manager YES BANK

3.0 - 7.0 years

0 Lacs

navi mumbai, maharashtra

On-site

Role Overview: As the incumbent of this role, your primary responsibility will be to ensure collections efficiency for various products managed by outsourced, outbound call centers. Key Responsibilities: - Ensure adherence to the capacity plan set by senior management of the Bank. - Review account allocations and collections targets by bucket. - Identify and implement suitable tactics/strategies as needed. - Maintain Daily MIS and Reporting across all required parameters. - Drive the achievement of resolution and roll back targets in the assigned portfolio. - Monitor call agent productivity daily. - Strategize and allocate accounts on the call table. - Ensure rostering of callers as per the ...

Posted 21 hours ago

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