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Problem Manager-Platform Capgemini Engineering

3.0 - 7.0 years

0 Lacs

karnataka

On-site

Role Overview: You will be responsible for utilizing your technical and analytical skills to analyze incident data, identify underlying causes, and provide solutions using IT service management tools. Your role will involve understanding ITIL problem management processes, network management services, and platform hardware architecture. Additionally, you will be required to support platform software communication and services provided to clients and customers. Key Responsibilities: - Conduct root cause analysis and problem-solving activities. - Analyze incident data to identify underlying causes. - Utilize IT service management tools, specifically the Cisco ServiceNow platform. - Understand a...

Posted 1 day ago

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