10463 Tableau Jobs - Page 26

Role Description Responsible for the day-to-day maintenance of the application systems in operation, including tasks related to identifying and troubleshooting application issues and issues resolution or escalation. Responsibilities also include root cause analysis, management communication and client relationship management in partnership with Infrastructure Service Support team members. Ensures all production changes are made in accordance with life-cycle methodology and risk guidelines. Responsible for coaching and mentoring less experienced team members and or acting as a subject matter expert. In depth Functional knowledge of the application(s) supported and interdependencies Is an experienced and detail-oriented person capable of integrating product knowledge, research and testing to answer complex questions about product behavior and provide end to end solution to permanently fix the issue. The engineer will assist customer teams and other team members to understand how customers can achieve desired outcomes using the applications it exists today. The output of could range from FAQs and knowledge base articles that describe to customers how to operate the product to achieve selected outcomes to end to end coding solution for the issue reported. The engineer would be liaising with the global stakeholders and vendors to deliver technology solutions as part of yearly book of work The engineer should also be able understand functional requirements / expectations of the various stakeholders and work towards an appropriate plan of action. The role also requires working with the product vendors and lead upgrades as applicable. What well offer you As part of our flexible scheme, here are just some of the benefits that youll enjoy Your key responsibilities Researching, designing, implementing and managing software programs Testing and evaluating new programs Identifying areas for modification in existing programs and subsequently developing these modifications Oversee resolution of technical issues coming from customer teams Fix and deliver the customer issues Follow ITIL processes including incident management, change management, release management, problem management and knowledge management Strong problem solving skills with good communication skills, ability to work under pressure with a high sense of urgency. Proactively identify potential incidents and problems as well as availability issues Manage any IT Security incidents that may occur in the application. Identify risk & issues and contribute in Service Management related audits. Perform environment maintenance and management Deploying software tools, processes and metrics Perform standard recurring activities like data and environment refreshes Be a liaison between the customer-facing teams and the Product and Engineering org for management and resolution of all technical questions and issues Work closely with other developers, business and systems analysts Maintain detailed documentation ranging from Knowledge Base articles to live logging of incidents for post-mortems Ensure delivery timelines and SLA obligations established with with internal and external stakeholders are observed and met; escalate as necessary using judgment and discretion Develop a deep understanding of the application platform across all product lines and clearly articulate support decisions and findings Work closely with internal teams to stay up to date on product features, changes, and issues Your skills and experience Must be having total 6+ years of experience and at least 5 years in software development/support engineering Must have advanced knowledge of Java / C# / .Net debugging & scripting (Power shell / Unix / any other) Must have advanced knowledge of MS SQL Sever, SSIS, Tableau and ETL processes Working Knowledge of SDLC & Agile processes Demonstrable experience in leading projects to successful conclusions Strong customer focus with experience of working with cross-functional/ cross-department teams A self-starter with strong organization skills, resolution management, and superior written and verbal communication skills Educational/Qualifications: B.E. / B. Tech. / Master's degree in computer science or equivalent ITIL Certification is good to have How well support you Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs

Overview We are looking for a results-driven Sales Operations Analyst to support end-to-end sales operations across the full Go-To-Market (GTM) lifecycle. This role will work closely with U.S.-based stakeholders, providing operational support, data insights, and process improvements to help drive revenue growth, pipeline health, and execution efficiency. Candidates must be comfortable working during U.S. Eastern Time hours and collaborating with global teams in a fast-paced, dynamic environment. Responsibilities Sales Operations Across the GTM Lifecycle - Support both prospect (new business) and customer (retention and expansion) motions, including post-sales teams such as Customer Success, Support, and Professional Services. Play a key role in pipeline management, territory planning, forecasting, reporting, and opportunity lifecycle governance. Forecasting & Pipeline Management - Partner with Sales leadership to drive accurate forecasting, territory modeling, and quota planning. Analyze stage progression, win rates, deal velocity, and pipeline hygiene to identify trends, risks, and opportunities. Stakeholder Support & Communication - Collaborate with U.S.-based sales and GTM teams, translating high-level or ambiguous requests into structured, actionable operational outputs. A strong understanding of U.S. business norms and communication standards. Process-Oriented Execution - Lead or contribute to sales operations initiatives and transformation projects. Design, document, and scale sales processes across various sales segments and functions. Maintain process governance by enforcing data quality standards and validating field inputs. Case Management & Analysis - Manage and resolve Sales Operations support cases with accuracy and timeliness. Perform regular pipeline and sales data analysis to support decision-making and performance improvements. Cross-Functional Collaboration - Work with Marketing, Finance, Customer Success, and Professional Services to ensure alignment on revenue processes, metrics, and automation initiatives. Act as a strategic liaison across departments, proactively identifying opportunities for process improvement and collaboration. Reporting & Insights - Build and maintain performance reports to support visibility into pipeline, revenue, and customer health. Create stakeholder-ready presentations (QBR, EBR etc.) and reporting packages for leadership teams by using AI. Monitor KPIs, forecast accuracy, and performance metrics to drive actionable insights. Shift Timings - 6 PM IST to 3AM IST Qualifications A bachelor’s degree in business, Finance, Economics, Engineering, or a related field. Excellent verbal and written skills In-depth knowledge of Salesforce, including creating reports and dashboards. Experience with Tableau/ Power BI, Looker, or Clari is a plus. Strong Excel/Google Sheets skills (pivot tables, lookups, data validation, etc.) Experience managing opportunity lifecycle processes, quote approvals, and deal desk workflows Experience supporting sales compensation processes, including quota allocation and performance tracking Exposure to CPQ systems, Gainsight, Clari, Gong, or similar GTM platforms Ability to work independently in globally distributed teams and communicate effectively across time zones

The Company PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities. Job Description Summary: What you need to know about the role- - We are seeking a highly analytical and strategic Product Strategy & Operations Consultant to drive key elements of product strategy and operations within our global product organization. Job Description: Your day to day Market & Competitive Research: Review industry reports, competitor updates, and emerging trends to identify potential opportunities or risks. Performance Metrics Tracking: Monitor key performance indicators (KPIs), analyze product performance data, and prepare insights for leadership. Customer & User Insights: Review customer feedback, survey responses, and product usage data to identify trends and areas for improvement. Presentation Preparation: Develop reports, presentations, and strategy decks to communicate findings and recommendations to leadership. Update internal documentation and strategy playbooks to ensure alignment across teams. Industry Updates: Stay up to date with the latest industry news and market shifts that could impact product strategy. Your way to impact : The ideal candidate will work closely with product leaders, cross-functional teams, and senior stakeholders to enhance strategic decision-making, improve operational efficiency, and ensure seamless product execution What Do You Need To Bring- Product Strategy: Strategic Planning: Contribute to the formulation and execution of product strategy by analyzing market trends, competitive landscapes, and customer needs. Market and Competitive Analysis: Conduct in-depth research on emerging trends, competitive positioning, and opportunities for differentiation. Data-Driven Insights: Leverage data analytics, customer feedback, and industry research to inform strategic product decisions. Strategic Roadmap Support: Collaborate with product managers and leadership to define and prioritize initiatives that align with business goals. Metrics & Performance Tracking: Define and monitor key product and operational metrics (KPIs), ensuring data-driven decision-making. Qualifications & Skills: Education: MBA from tier 1 college. Experience: Overall 8+ Yrs industrial experience is required. At least 4-6 years of relevant experience in product strategy, product operations, management consulting, or a similar role in a technology or product-driven organization. Analytical Thinking: Strong problem-solving skills with the ability to synthesize data and translate insights into actionable recommendations. Stakeholder Management: Ability to work with senior leaders, influence decision-making, and drive cross-functional collaboration. Communication & Presentation: Strong verbal, written, and presentation skills with the ability to simplify complex topics for various audiences. Tools & Technologies: Proficiency in data analysis tools (Excel, SQL, Tableau, Looker), workflow management platforms, and product management tools. Preferred Qualifications: Experience in a global or multi-market environment. Previous work in a product-led company or experience in management consulting firms focusing on product strategy or operations We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply. For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations. Our Benefits: At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you. We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com Who We Are: To learn more about our culture and community visit https://about.pypl.com/who-we-are/default.aspx Commitment to Diversity and Inclusion PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com. Belonging at PayPal: Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal. Any general requests for consideration of your skills, please Join our Talent Community. We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply. REQ ID R0123547 Show more Show less

Career Area Technology, Digital and Data Job Description Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Job Purpose The Lead Management Product team is hiring! Will you embrace that challenge? The Lead Management Product Team’s mission is to deliver qualitative sales and marketing leads through our digital application to our internal customers: Industries and Dealers in order to drive services revenue through our digital product. Job Duties At the Interface of Business and Analytics, the Lead Management analyst is a key player to connect these two worlds together. The Lead Management analyst main mission is to leverage various datasets and develop/sustain services leads in partnership with sales and marketing teams. The individual will also participate in specific projects aiming at further strengthening the lead management digital product. Responsibilities Will Include Gather and implement business requirements for leads development Analyze feedback information to improve leads quality Provide business recommendations to internal partners based on quantitative and qualitative data Improvement, enhancement and development of specific dataset based on opportunities Drive processes improvement and automation of lead generation application Coordination with Data & BI Team Users data support and training The Lead Management analyst demonstrates excellent communication skills, being able to explain lead management analytics to customers with limited data knowledge and experience and at the same being able to interact with Data Engineers on technical details. He or she is a fast learner and is able to find creative ways to transform data into sales & marketing recommendations. Additionally, he or she should also exhibit strong planning and organization skills. If You Like working in a challenging yet rewarding analytical international environment Truly believe that data can be translated into valuable and monetized information Like helping internal customers beyond initial requirements Want to grow and acquire new skills Do not hesitate to apply! Basic Requirements Master or bachelor’s degree in finance, Accounting, Data Science, Engineering, Business administration, Economics, Marketing, Law, other Advanced SQL Knowledge Business Knowledge in a specific area or dealer exposure Excellent analytical skills: ability to interpret data to solve business issues & vulgarize results for a large and diverse audience Ability to manipulate data and create meaningful visualization Aftermarket services understanding Basic programming skills in any language, preferably Python Top Candidates Will Also Have Alteryx, Tableau and any data visualization software Advanced programming skills in any language Product knowledge, Applications knowledge, dealer knowledge Project management Track record of getting things done Fast learner Ability to work independently and reach out in a timely and relevant manner Good communication & presentation skills Ability to influence other groups and teams Posting Dates June 17, 2025 - June 24, 2025 Caterpillar is an Equal Opportunity Employer. Not ready to apply? Join our Talent Community. Show more Show less

Career Area Technology, Digital and Data Job Description Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Job Purpose The Lead Management Product team is hiring! Will you embrace that challenge? The Lead Management Product Team’s mission is to deliver qualitative sales and marketing leads through our digital application to our internal customers: Industries and Dealers in order to drive services revenue through our digital product. Job Duties At the Interface of Business and Analytics, the Lead Management analyst is a key player to connect these two worlds together. The Lead Management analyst main mission is to leverage various datasets and develop/sustain services leads in partnership with sales and marketing teams. The individual will also participate in specific projects aiming at further strengthening the lead management digital product. Responsibilities Will Include Gather and implement business requirements for leads development Analyze feedback information to improve leads quality Provide business recommendations to internal partners based on quantitative and qualitative data Improvement, enhancement and development of specific dataset based on opportunities Drive processes improvement and automation of lead generation application Coordination with Data & BI Team Users data support and training The Lead Management analyst demonstrates excellent communication skills, being able to explain lead management analytics to customers with limited data knowledge and experience and at the same being able to interact with Data Engineers on technical details. He or she is a fast learner and is able to find creative ways to transform data into sales & marketing recommendations. Additionally, he or she should also exhibit strong planning and organization skills. If You Like working in a challenging yet rewarding analytical international environment Truly believe that data can be translated into valuable and monetized information Like helping internal customers beyond initial requirements Want to grow and acquire new skills Do not hesitate to apply! Basic Requirements Master or bachelor’s degree in finance, Accounting, Data Science, Engineering, Business administration, Economics, Marketing, Law, other Advanced SQL Knowledge Business Knowledge in a specific area or dealer exposure Excellent analytical skills: ability to interpret data to solve business issues & vulgarize results for a large and diverse audience Ability to manipulate data and create meaningful visualization Aftermarket services understanding Basic programming skills in any language, preferably Python Top Candidates Will Also Have Alteryx, Tableau and any data visualization software Advanced programming skills in any language Product knowledge, Applications knowledge, dealer knowledge Project management Track record of getting things done Fast learner Ability to work independently and reach out in a timely and relevant manner Good communication & presentation skills Ability to influence other groups and teams Posting Dates June 17, 2025 - June 24, 2025 Caterpillar is an Equal Opportunity Employer. Not ready to apply? Join our Talent Community. Show more Show less

Job Title: Business Intelligence Analyst Talent Formula is a consulting firm that offers outsourced financial and accounting talent to Chartered Accounting firms worldwide. We are currently sourcing for a Global Accounting Firm's Gold Coast (Australia) Office, who are looking to expand their Business Intelligence team. As a BI Analyst you will be working across multiple business stakeholders, tech / IT teams and internal professional staff to develop assets with Power BI and other technologies. Must Have Requirements 4-5 years + relevant work experience in analytics, business intelligence or data science. Significant experience leveraging Power BI to benefit a range of industries and scenarios. Data Modelling DAX, M Code and Power Query (Master Level of at Least One) High-Level Knowledge of Best Practices Advanced ETL (Extract Transform Load) Skills Setting up Power BI Data Gateways SQL Some level of business acumen/experience. (Accounting desirable but not necessary) Practical Understanding Of The Below Concepts Is Highly Advantageous Complex Star Schema Models, ability to resolve and manage circular dependencies in complex datasets, understanding of bidirectional filtering/many to many relationships. DAX: Rolling Averages, YTD/QTR totals, dynamic time intelligence, summarising and joining tables at the DAX level (Not Power Query), Cumulative Calculations both in table and in measure. DAX Functions: SUMMARIZE, TOPN, ADDCOLUMNS, SELECTCOLUMNS, RANKX, VAR, SWITCH, ISERROR, IFERROR, COALESCE. Power Query: Parameters/Variables, Dynamic Queries, Query Foldings, Joins, Extract JSON etc. Row Level Security – Multiple Groups, or Multi Requirement Interaction. Power BI Service – Delivery Methods, Knowledge of Licence Requirements, Power BI “Apps”. Bookmarks to create interactive pop up menus and page variations. Ability to work around lacking real estate in reports. Import vs Direct Query Highly Valued Skills (Should Have Few Of The Below) Microsoft Azure/Data Factories ETL from API Endpoints Power Apps Development Power Automate Development Advanced SQL Financial Reporting / Accounting Skills – Custom Chart of Accounts In PBI Tableau – Would need to be high level experience of end-to-end delivery to be worthwhile. Paginated Reports Power BI Experience UI/UX and Design Skills Note: Candidates will be asked to provide a sample of their work in Power BI by providing the PBIX file of a project they have worked on (can be a passion project). How to apply? To be considered for this role, you must complete 3 steps: Apply to this job and upload your resume Complete the Skills Tests for this role you must follow the link below and complete the testing assessments. The first assessment is a Skills Test, to assess your technical ability and numerical reasoning. Complete the Psychometric Test for this role If you successfully clear the Skills Test, you will be redirected to a Psychometric Test to assess how you think and make decisions. To complete these tests, you must go to https://es.peoplogicaskills.com/es/quiz?testId=717c8fb1106c28c8 and complete the assessments . If you do not complete the assessments then you will not be considered for the role. Show more Show less

At PwC, our people in risk and compliance focus on maintaining regulatory compliance and managing risks for clients, providing advice, and solutions. They help organisations navigate complex regulatory landscapes and enhance their internal controls to mitigate risks effectively. As a risk management generalist at PwC, you will provide advisory and practical support to teams across a wide range of specialist risk and compliance areas. Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow. Skills Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Respond effectively to the diverse perspectives, needs, and feelings of others. Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems. Use critical thinking to break down complex concepts. Understand the broader objectives of your project or role and how your work fits into the overall strategy. Develop a deeper understanding of the business context and how it is changing. Use reflection to develop self awareness, enhance strengths and address development areas. Interpret data to inform insights and recommendations. Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. As a Senior Associate, you will be aligned to our Strategy, Risk, & Compliance team which is focused on helping clients with their cybersecurity risk, compliance and governance efforts. You will be working as a part of the Risk & compliance team which is responsible for helping clients and organizations identify risks and create mitigation plans. you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Position Requirements Security strategy and governance projects (security strategy, operating model, org structure etc.) Assessments: Maturity assessment, Audit readiness, planning and framework assessment, cloud migration requirements, business case development, comparisons and vendor evaluation Frameworks: Design framework program objectives, first/second/third line of defense, vision and mission statements, current state assessment and gap analysis, roadmap planning and estimation for the program, program governance and target operating model for NIST, PCI-DSS, HIPAA, HITRUST, ISO, COBIT etc. and vendor evaluation. Good experience in performing Organization Standard/Policy GAP assessment and Maturity assessments with Industry best practices (NIST/ISO/PCI...etc.). Policy management (policy writing, policy review, policy lifecycle) projects Cloud architecture definition and assessment: development of cloud reference architecture, target state cloud architecture definition, compliance requirements, migration strategies. Must have hands on experience and well proficient in Cybersecurity standard creation, policy writing and maintenance Good understanding of Legal, Regulatory and Privacy requirements to integrate within the Cybersecurity Program. Good understanding of various components of an enterprise Cybersecurity program, including governance structures, Risk and Threat Management, key controls, key processes, Security architecture and Security training program Recommending Cybersecurity action plans for organizations to achieve their overall cybersecurity objective Good Knowledge and experience with GRC tools such as MetricStream, Open Pages, Archer and data analytics & \visualization tools used in the Industry such as PowerBI, Alteryx and Tableau. Experience in partnering with various functions within the Cybersecurity organization to capture and document the services and associated core processes, work instructions, and templates. Analyze the security posture of the organizations by assessing the design and implementation of security controls. Experience in Vendor risk management, Outsourcing risk management, Technology Risk, Information Security. Strong understanding of Cybersecurity and Risk Control frameworks and their adoption in the Supplier management domain. Experience in implementing effective and innovative technology solutions. Desired Knowledge Excellent written and oral communication skills, can express thoughts clearly, knows how to listen and is able to contribute in a team environment. Must communicate consistently and drive objectives, relying on fact-based decisions about risk that optimize the trade-off between risk mitigation and business performance. Demonstrates proven extensive abilities with leveraging creative thinking and problem-solving skills, individual initiative, and utilizing Office 365, MS Office (Word, Excel, Access, PowerPoint) and Google Docs. Ability to create domain specific training content and deliver trainings effectively Good presentation, project management, facilitation and delivery skills as well as strong analytical and problem-solving capabilities. Develop/implement automation solutions and capabilities that are clearly aligned to client business, technology and threat posture. Demonstrates ability to track developments and changes in the digital business and threat environments to ensure that they're adequately addressed in client’s security strategy plans and architecture artifacts. Professional & Educational Background MCA / BE / B Tech / MS (Field of Study: Computer and Information Science, Information Cybersecurity, Information Technology, Management Information Systems). Certification(s) Preferred: Certified Information Systems Auditor (CISA), Certified Information Security Manager (CISM), or Certified Information Systems Security Professional (CISSP), Certified in Risk and Information Systems Control (CRISC) Additional Information Travel Requirements: Not Applicable Line of Service: Advisory Industry: Consulting Must be ready to work on-site full-time (timings will be 2 pm or sooner until 11 pm IST) Minimum Years Of Experience 3 - 8 years Show more Show less

A career within Data and Analytics services will provide you with the opportunity to help organisations uncover enterprise insights and drive business results using smarter data analytics. We focus on a collection of organisational technology capabilities, including business intelligence, data management, and data assurance that help our clients drive innovation, growth, and change within their organisations in order to keep up with the changing nature of customers and technology. We make impactful decisions by mixing mind and machine to leverage data, understand and navigate risk, and help our clients gain a competitive edge. As part of our Analytics and Insights Consumption team, you’ll analyze data to drive useful insights for clients to address core business issues or to drive strategic outcomes. You'll use visualization, statistical and analytics models, AI/ML techniques, Modelops and other techniques to develop these insights. Years of Experience: Candidates with 4+ years of hands on experience Must Have Internal & External stakeholder management Familiarity with the CCaaS domain,CCaaS Application Development , contact center solution design In-depth knowledge of CCaaS platforms like MS DCCP, Amazon Connect , NICECXOne, , Genesys Cloud , Cisco Webex CC, Cisco HCS, UCCE/PCCE etc., including their architecture, functionalities, and application development, integration capabilities Governance & communication skills Hands-on configuration of CCaaS platform (MS DCCP, Amazon Connect, Genesys Cloud/NICE CX One) includes, Implementation of Contact Centre platforms Instance creation & setup Configuration Application Development CCaaS integration with CRM ,ITSM & other host application SIP Trunking Understanding of the fundamental ingredients of enterprise integration including interface definitions and contracts; REST APIs or SOAP web services; SQL,MY SQL, Oracle , PostgreSQL , Dynamo DB, S3, RDS Provide effective real time demonstrations of CCaaS & AI (Bots) platforms High proficiency in defining top notch customer facing slides/presentations Proficiency in data visualization tools like Tableau, Power BI, Quicksight and others Nice To Have Experience in CPaaS platforms (Twilio, Infobip) for synergies between Communication Platform As A Service & Contact Center As a Service Understanding of cloud platforms (e.g., AWS, Azure, Google Cloud) and their services for scalable data storage, processing, and analytics Work on high velocity Presales solution consulting engagements (RFP, RFI, RFQ) Define industry specific use cases (BFS & I, Telecom, Retail, Manlog etc) Defining Business Case Professional And Educational Background BE / B.Tech / MCA / M.Sc / M.E / M.Tech /Master’s Degree /MBA Show more Show less

A career within Data and Analytics services will provide you with the opportunity to help organisations uncover enterprise insights and drive business results using smarter data analytics. We focus on a collection of organisational technology capabilities, including business intelligence, data management, and data assurance that help our clients drive innovation, growth, and change within their organisations in order to keep up with the changing nature of customers and technology. We make impactful decisions by mixing mind and machine to leverage data, understand and navigate risk, and help our clients gain a competitive edge. As part of our Analytics and Insights Consumption team, you’ll analyze data to drive useful insights for clients to address core business issues or to drive strategic outcomes. You'll use visualization, statistical and analytics models, AI/ML techniques, Modelops and other techniques to develop these insights. Years of Experience: Candidates with 4+ years of hands on experience Required Skills Familiarity with the Conversational AI domain, conversational design & implementation, customer experience metrics, and industry-specific challenges Understanding of conversational (chats, emails and calls) data and its preprocessing (including feature engineering if required) to train Conversational AI systems. Strong problem-solving and analytical skills to troubleshoot and optimize conversational AI systems. Familiarity with NLP/NLG techniques such as parts of speech tagging, lemmatization, canonicalization, Word2vec, sentiment analysis, topic modeling, and text classification. NLP and NLU Verticals Expertise: Text to Speech (TTS), Speech to Text (STT), SSML modeling, Intent Analytics, Proactive Outreach Orchestration, OmniChannel AI & IVR (incl. Testing), Intelligent Agent Assist, Contact Center as a Service (CCaaS), Modern Data for Conversational AI and Generative AI. Experience building chatbots using bot frameworks like RASA/ LUIS/ DialogFlow/Lex etc. and building NLU model pipeline using feature extraction, entity extraction, intent classification etc. Understanding and experience on cloud platforms (e.g., AWS, Azure, Google Cloud, Omilia Cloud Platform, Kore.ai, OneReach.ai, NICE, Salesforce, etc.) and their services for building Conversational AI solutions for clients Expertise in Python or PySpark. R and JavaScript framework. Expertise in visualization tools such as Power BI, Tableau, Qlikview, Spotfire etc. Experience with evaluating and improving conversational AI system performance through metrics and user feedback Excellent communication and collaboration skills to work effectively with cross-functional teams and stakeholders. Proven track record of successfully delivering conversational AI projects on time Familiarity with Agile development methodologies and version control systems. Ability to stay updated with the latest advancements and trends in conversational AI technologies. Strong strategic thinking and ability to align conversational AI initiatives with business goals. Knowledge of regulatory and compliance requirements related to conversational AI applications Experience in the telecom industry or a similar field Familiarity with customer service operations and CRM systems Nice To Have Familiarity with data wrangling tools such as Alteryx, Excel and Relational storage (SQL) ML modeling skills: Experience in various statistical techniques such as Regression, Time Series Forecasting, Classification, XGB, Clustering, Neural Networks, Simulation Modelling, Etc. Experience in survey analytics, organizational functions such as pricing, sales, marketing, operations, customer insights, etc. Understanding of NoSQL databases (e.g., MongoDB, Cassandra) for handling unstructured and semi-structured data. Good Communication and presentation skills Show more Show less

At PwC, our people in workforce consulting focus on providing consulting services related to human resources, talent management, and organisational development. They analyse client needs, develop people and organisation strategies. These individuals offer guidance and support to help clients optimise their workforce, enhance employee engagement, and drive organisational effectiveness. Those in rewards and benefits at PwC will specialise in providing comprehensive consulting services related to total rewards, compensation programmes, and employee benefits. You will work closely with clients to analyse their reward and benefits strategies, design competitive and equitable compensation structures, and develop cost-effective and attractive benefits packages. COMPETENCY OVERVIEW: WORKFORCE TRANSFORMATION At PwC, this team of consultants works with their US counterparts to develop both short and long-term Workforce Transformation solutions for our clients. Our practitioners facilitate transformation by conducting strategic change initiatives, designing HR processes, developing, and implementing learning interventions, HR due diligence, post-merger or acquisition, supporting various HR PMO activities, perform actuarial valuations, benchmark rewards and compensation, harmonize benefits, design plans, de-risking strategies and special studies that align with the client’s business strategy. Some Of Our Key Capabilities Include HR Transformation Talent, Change & Behavior (including Learning Solutions) Deals Rewards & Wellbeing Workforce Analytics & Products The WT competency at ACs in India are well established and has been in operations since the past seven years. Core responsibilities as an Associate would entail (but not limited to) Key Responsibilities As a WT practitioner, you will play a key role in helping clients overcome their transformation challenges by developing their compensation strategies through analysis of industry benchmarks, company policies and culture, and employee performance. As part of the team, you will support in preparing compensation structure, job architecture framework, executive pay packages, legal and regulatory requirements, and financial planning and accounting advice. As such, the key responsibilities for this position include (but are not limited to): Work in teams to support consulting projects with regards to compensation/total rewards, talent architecture, payroll, equity valuations and administration, job designing, methodologies, and best practices Lead and evaluate business data to draw conclusions and develop insightful Rewards strategies and solutions Proactively identify and track key risks, project KPIs, opportunities, etc. and incorporate these into project planning and development Assist the practice leadership with client proposals, thought leadership, and contribute proactively to firm building initiatives Must-have Skills Have an understanding of fixed pay, short- and long-term variable pay compensation plans, conducts job evaluations and determines pay grades and salary recommendations, including evaluation and mapping of acquired roles Have knowledge and experience of analyzing and benchmark client data using market compensation survey databases Have strong business acumen, with ability to understand how business processes and decisions impact people and organization Have strong analytical, report-writing, facilitation, communication, and presentation skills, with high commitment to quality client service Foster an efficient, innovative, and team-oriented work environment Strong work ethics, proactive and professional behavior Good-to-have Skills Be able to work and manage tasks in a fast-paced and high flexible environment Working knowledge of analytical tools like Alteryx, Tableau, PowerBI, Advanced Excel, Microsoft Power Suite Strategic thinker, problem solver Supports engagement manager in delivering engagements by identifying and addressing client needs Exhibits strong ability to work independently as well as in a highly collaborative team environment Eligibility Criteria MBA or Master’s degree in Business Administration/Management, Economics, Finance, Mathematics, Mathematical Statistics, Statistics, Human Resources Management Relevant experience of 1 or 2 years in Total Rewards No current active backlogs Authorized to work in India Offer letter is subject to successful verification of documents and meeting the eligibility criteria Additional Information Travel Requirements: Travel to client locations may be required as per project requirements Line of Service: Consulting Solutions Industry: Management Consulting Preferred Work Experience: Experience in Consulting (preferably experience in Global Compensation/Total Rewards Management, compensation design and benchmarking, job evaluation methodologies, compensation surveys, organizational design, and talent architecture). Show more Show less

At PwC, our people in workforce consulting focus on providing consulting services related to human resources, talent management, and organisational development. They analyse client needs, develop people and organisation strategies. These individuals offer guidance and support to help clients optimise their workforce, enhance employee engagement, and drive organisational effectiveness. Those in retirement and pensions at PwC will specialise in providing consulting services related to retirement and pension programmes. You will work closely with clients to analyse their retirement and pension offerings, design maintainable and compliant retirement plans, and provide guidance on retirement plan administration, governance, and communication. Working in this area, you will assist clients in managing retirement risks, optimising retirement benefits, and supporting retirement readiness for employees. COMPETENCY OVERVIEW: WORKFORCE TRANSFORMATION At PwC, this team of consultants works with their US counterparts to develop both short and long-term Workforce Transformation solutions for our clients. Our practitioners facilitate transformation by conducting strategic change initiatives, designing HR processes, developing, and implementing learning interventions, HR due diligence, post-merger or acquisition, supporting various HR PMO activities, perform actuarial valuations, benchmark rewards and compensation, harmonize benefits, design plans, de-risking strategies and special studies that align with the client’s business strategy. Some Of Our Key Capabilities Include HR Transformation Talent, Change & Behavior (including Learning Solutions) Deals Rewards & Wellbeing Workforce Analytics & Products The WT competency at ACs in India are well established and has been in operations since the past seven years. Key Responsibilities As a WT practitioner, you will play a key role in helping clients in mitigating risks by providing consulting actuarial solutions by performing funding and accounting valuations as per US legislations along preparing de-risking strategies, plan design and implementation, loss ratio and IBNR analysis. Also support the client in performing annual audit for pension, OPEB and health plans under US and global accounting standards. As such, the key responsibilities for this position include (but are not limited to): Work in teams to support consulting projects with regards to Retirement and Health & Welfare and understanding their methodologies as well as best practices Lead and evaluate business data to draw conclusions and develop insightful Retirement and Health & Welfare strategies and solutions Proactively identify and track key risks, project KPIs, opportunities, etc. and incorporate these into project planning and development Assist the practice leadership with client proposals, thought leadership, and contribute proactively to firm building initiatives Must-have Skills Have an understanding of actuarial valuations for US pension/OPEB plans, prepare disclosure and expense reports as per US GAAP, IAS19R or other local standards as relevant, actuarial calculations to validate various actuarial results such as reserves and Medicaid rates Prepare and review audit support on Claim (IBNR) and Other (Risk Adjustment, Case/Bulk Settlements, Premium Deficiency Reserve (PDR), Loss Adjustment Expense, Medical Loss Ratio) liabilities Have strong business acumen, with ability to understand how business processes and decisions impact people and Organization Have strong analytical, report-writing, facilitation, communication, and presentation skills, with high commitment to quality client service Foster an efficient, innovative, and team-oriented work environment Strong work ethics, proactive and professional behavior Good-to-have Skills Be able to work and manage tasks in a fast-paced and high flexible environment Working knowledge of analytical tools like ProVal, Alteryx, Tableau, PowerBI, Advanced Excel, Microsoft Power Suite Strategic thinker, problem solver Supports engagement manager in delivering engagements by identifying and addressing client needs Exhibits strong ability to work independently as well as in a highly collaborative team environment Eligibility Criteria Master’s degree in Actuarial Science, Economics, Mathematics, Mathematical Statistics, Statistics and member of IAI/IFoA/SOA actuarial societies while pursuing examinations actively Relevant experience of 1-2 years of handling Pension and Health & Welfare actuarial industry No current active backlogs Authorized to work in India Offer letter is subject to successful verification of documents and meeting the eligibility criteria Additional Information Travel Requirements: Travel to client locations may be required as per project requirements Line of Service: Consulting Solutions Industry: Management Consulting Preferred Work Experience: Experience in Consulting (preferably experience in US actuarial valuations, global audit, IBNR and loss ratio analysis, pension forecasting and defined benefits and health due diligence). 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At PwC, our people in data and analytics focus on leveraging data to drive insights and make informed business decisions. They utilise advanced analytics techniques to help clients optimise their operations and achieve their strategic goals. In data analysis at PwC, you will focus on utilising advanced analytical techniques to extract insights from large datasets and drive data-driven decision-making. You will leverage skills in data manipulation, visualisation, and statistical modelling to support clients in solving complex business problems. Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm. Skills Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Craft and convey clear, impactful and engaging messages that tell a holistic story. Apply systems thinking to identify underlying problems and/or opportunities. Validate outcomes with clients, share alternative perspectives, and act on client feedback. Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations. Deepen and evolve your expertise with a focus on staying relevant. Initiate open and honest coaching conversations at all levels. Make difficult decisions and take action to resolve issues hindering team effectiveness. Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. Job Title: Senior Manager, Data Science - Contact Centre as a Service (CCaaS) Position: Senior Manager (CCaaS) Industry: Digital Contact Solutions (DCS), Telecommunications-Media-Technology (TMT), Health Industries (Payers, Providers, Life Sciences), BFS&I, RTH. Domain: Data Science - Contact Centre as a Service (CCaaS) About Acceleration Center Bangalore At PwC, we connect people with diverse backgrounds and skill sets to solve important problems together and lead with purpose—for our clients, our communities and for the world at large. It is no surprise therefore that 429 of 500 Fortune global companies engage with PwC. Acceleration Centers (ACs) are PwC’s diverse, global talent hubs focused on enabling growth for the organization and value creation for our clients.The PwC Advisory Acceleration Center in Bangalore is part of our Advisory business in the US. The team is focused on developing a broader portfolio with solutions for Risk Consulting, Management Consulting, Technology Consulting, Strategy Consulting, Forensics and vertical specific solutions. PwC's high-performance culture is based on passion for excellence with a focus on diversity and inclusion. You will collaborate with and receive support from a network of people to achieve your goals. We will also provide you with global leadership development frameworks and the latest in digital technologies to learn and excel in your career. At the core of our firm's philosophy is a simple construct: We care for our people. Globally PwC is ranked the 3rd most attractive employer according to Universum. Our commitment to Responsible Business Leadership, Diversity & Inclusion, work-life flexibility, career coaching and learning & development makes our firm one of the best places to work, learn and excel We are looking for CCaaS Development Manager with a strong Contact Centre Application Development & solution design background (and overall professional experience of 10+ years) to work in our Cloud & Digital practice in Mumbai, Bangalore. The Manager will work as an integral part of business analytics & transformation teams in India alongside clients and consultants in the U.S., being integral to high-end CCaaS consulting engagements, presales and development expertise. Education: Advanced Degree in a quantitative discipline such as Computer Science, Engineering, Econometrics, Statistics or Information Sciences such as business analytics or informatics Required Skills: Successful candidates will have demonstrated the following skills and characteristics: Must Have Internal & External stakeholder management Forecast & define project milestones/timelines Familiar on estimation models (Fixed Bid, T&M) Familiarity with the CCaaS domain,CCaaS Application Development , contact center solution design. In-depth knowledge of CCaaS platforms like MS DCCP, Amazon Connect , NICECXOne, Genesys Cloud , Cisco Webex CC, Cisco HCS, UCCE/PCCE etc., including their architecture, functionalities, and application development, integration capabilities Governance & communication skills Hands-on configuration of CCaaS platform (MS DCCP, Amazon Connect/ Genesys Cloud/NICE CXOne) includes, Implementation of Contact Centre platforms Instance creation & setup Configuration Application Development CCaaS integration with CRM , ITSM & other host application SIP Trunking Understanding of the fundamental ingredients of enterprise integration including interface definitions and contracts; REST APIs or SOAP web services; SQL,MY SQL, Oracle , PostgreSQL , Dynamo DB, S3, RDS Provide effective real time demonstrations of CCaaS & AI (Bots) platforms Work on high volume presales consulting engagements including solution design document definition, commercial construct (CCaaS) High proficiency in defining top notch customer facing slides/presentations Proficiency in data visualization tools like Tableau, Power BI, Quicksight and others Nice To Have Experience in CPaaS platforms (Twilio, Infobip) for synergies between Communication Platform As A Service & Contact Center As a Service Understanding of cloud platforms (e.g., AWS, Azure, Google Cloud) and their services for scalable data storage, processing, and analytics Work on high velocity Presales solution consulting engagements (RFP, RFI, RFQ) Define industry specific use cases (BFS & I, Telecom, Retail, Manlog etc) Defining Business Case Roles And Responsibilities Stakeholder management Architectural design (CCaaS) CCaaS Application Development (Build & Deploy) Build CCaaS & Conversational AI demonstrations & Proof of Concepts to customers/prospects Develop and execute on project & analysis plans under the guidance of project manager Ability to write and deploy production ready code CI CD – Git Repo, Git labs, AWS Pipeline , Azure Devops (any of these) Validate analysis outcomes, recommendations with all stakeholders including the client team Governance & Steerco Collaborate with internal cross functional teams & leadership during sales , preslaes & delivery engagements Build storylines and make presentations to the client team and/or PwC project leadership team Contribute to the knowledge and firm building activities CCaaS Domain Expertise Understanding of the Contact Centre as a Service domain Proficiency with CCaaS platforms (Genesys Cloud, Amazon Connect, Cisco Webex CC, Cisco UCCE,PCCE, NICE CXOne, Calibrio, Verint, Genesys Engage) Stay up to date with industry trends, best practices, and emerging technologies related to CCaaS and conversational AI. Design & develop Omni-Channel customer experience solutions (Conversational IVR, Chat Bots, Messaging Bots(WhatsApp, Fb, X) , Voice Bots, Email, Chat & SMS Proficient with CCaaS platform features, license types Instance creation & setup of CCaaS platforms in PwC local lab environments, for production setup for customers Proficient in establishing and managing (CCaaS) communications via (VoIP) with SIP trunking Proficient in automating CCaaS deployments through telephony Continuous Integration/Continuous Deployment (CI/CD) practices and outreach strategies Knowledge to integrate telephony and computer systems in contact centers, leveraging Computer Telephony Integration Extensive knowledge of ACD (Automatic Call Distribution) systems Experience in IVR systems with automated menus and performing self-service actions Experience in call recording and quality monitoring Experience in Workforce Management (WFM) systems for optimizing contact center operations through call volume forecasting, agent scheduling, and schedule adherence monitoring(Genesys WFO, Verint WFO & Calabrio WFO) Proficiency in speech analytics, including sentiment analysis, keyword spotting, and voice biometrics Proficient in real-time analytics to track metrics, and make data-driven decisions on agent allocation, call routing, and service level management Expertise to integrate contact center system with CRM platforms Proficiency in API integrations between CCaaS platform with external systems Expertise in security and compliance standards for handling customer data handling Expertise in multi-channel communications to integrate voice, chat, email, and social media within the CCaaS environment Application integration between CCaaS platforms & Conversational AI platforms (Chat Bot, Messaging Bots & Voice Bots) for GET/POST of data Capability to design end to end CCaaS solution aspects including SIP , Network, CCaaS Application Development Local Telco approved, regulatory / compliant solution design (to deliver CCaaS solution to customers) Global SIP coverage across geos (TFN, ITFN, DID,UIFN) Understanding of networking terminologies in CCaaS (underlay,overlay design) MPLS,SDWAN/Internet Router (CPE) models, configurations BYOC , SBC/Media Gateways setup & configurations (Audiocodes, Ribbon, SONUS) What We Offer At PwC, we care for the mental & physical wellbeing of our people and respect the flexibility that is needed in these difficult times. Keeping these factors in mind, we have introduced policies around Work-from-Home. Anywhere and flexible working hours. Mid-year appraisal cycle to reward performance on time Opportunities to solve problems which matter to our clients and have a strong, long-lasting impacts Continuous learning and upskilling opportunities nurturing you to become a better leader and consultant of tomorrow. We provide you access to Massive Online Open Courses (MOOC) at no cost. A world class leadership to guide you on gaining expertise across various functions and a top notch diverse peer group to support you throughout the journey Interaction with the senior client leadership and a chance to meet them in person by visiting client locations (as needed) and/or permanent relocation Show more Show less

A career within Data and Analytics services will provide you with the opportunity to help organisations uncover enterprise insights and drive business results using smarter data analytics. We focus on a collection of organisational technology capabilities, including business intelligence, data management, and data assurance that help our clients drive innovation, growth, and change within their organisations in order to keep up with the changing nature of customers and technology. We make impactful decisions by mixing mind and machine to leverage data, understand and navigate risk, and help our clients gain a competitive edge. As part of our Analytics and Insights Consumption team, you’ll analyze data to drive useful insights for clients to address core business issues or to drive strategic outcomes. You'll use visualization, statistical and analytics models, AI/ML techniques, Modelops and other techniques to develop these insights. Years of Experience: Candidates with 8+ years of hands on experience Must Have Internal & External stakeholder management Forecast & define project milestones/timelines Familiar on estimation models (Fixed Bid, T&M) Familiarity with the CCaaS domain,CCaaS Application Development , contact center solution design. In-depth knowledge of CCaaS platforms like MS DCCP, Amazon Connect , NICECXOne, Genesys Cloud , Cisco Webex CC, Cisco HCS, UCCE/PCCE etc., including their architecture, functionalities, and application development, integration capabilities Governance & communication skills Hands-on configuration of CCaaS platform (MS DCCP, Amazon Connect/ Genesys Cloud/NICE CXOne) includes, Implementation of Contact Centre platforms ,Instance creation & setup ,Configuration ,Application Development ,CCaaS integration with CRM , ITSM & other host application ,SIP Trunking Understanding of the fundamental ingredients of enterprise integration including interface definitions and contracts; REST APIs or SOAP web services; SQL,MY SQL, Oracle , PostgreSQL , Dynamo DB, S3, RDS Provide effective real time demonstrations of CCaaS & AI (Bots) platforms Work on high volume presales consulting engagements including solution design document definition, commercial construct (CCaaS) High proficiency in defining top notch customer facing slides/presentations Proficiency in data visualization tools like Tableau, Power BI, Quicksight and others Nice To Have Experience in CPaaS platforms (Twilio, Infobip) for synergies between Communication Platform As A Service & Contact Center As a Service Understanding of cloud platforms (e.g., AWS, Azure, Google Cloud) and their services for scalable data storage, processing, and analytics Work on high velocity Presales solution consulting engagements (RFP, RFI, RFQ) Define industry specific use cases (BFS & I, Telecom, Retail, Manlog etc) Defining Business Case Preferred Skills Add here AND change text color to black or remove bullet and section title if not applicable Minimum Years Experience Required Add here AND change text color to black or remove bullet and section title if not applicable Additional Application Instructions Add here AND change text color to black or remove bullet and section title if not applicable Show more Show less

A career within Data and Analytics services will provide you with the opportunity to help organisations uncover enterprise insights and drive business results using smarter data analytics. We focus on a collection of organisational technology capabilities, including business intelligence, data management, and data assurance that help our clients drive innovation, growth, and change within their organisations in order to keep up with the changing nature of customers and technology. We make impactful decisions by mixing mind and machine to leverage data, understand and navigate risk, and help our clients gain a competitive edge. As part of our Analytics and Insights Consumption team, you’ll analyze data to drive useful insights for clients to address core business issues or to drive strategic outcomes. You'll use visualization, statistical and analytics models, AI/ML techniques, Modelops and other techniques to develop these insights. Years of Experience: Candidates with 8+ years of hands on experience Must Have Internal & External stakeholder management Forecast & define project milestones/timelines Familiar on estimation models (Fixed Bid, T&M) Familiarity with the CCaaS domain,CCaaS Application Development , contact center solution design. In-depth knowledge of CCaaS platforms like MS DCCP, Amazon Connect , NICECXOne, Genesys Cloud , Cisco Webex CC, Cisco HCS, UCCE/PCCE etc., including their architecture, functionalities, and application development, integration capabilities Governance & communication skills Hands-on configuration of CCaaS platform (MS DCCP, Amazon Connect/ Genesys Cloud/NICE CXOne) includes, Implementation of Contact Centre platforms ,Instance creation & setup ,Configuration ,Application Development ,CCaaS integration with CRM , ITSM & other host application ,SIP Trunking Understanding of the fundamental ingredients of enterprise integration including interface definitions and contracts; REST APIs or SOAP web services; SQL,MY SQL, Oracle , PostgreSQL , Dynamo DB, S3, RDS Provide effective real time demonstrations of CCaaS & AI (Bots) platforms Work on high volume presales consulting engagements including solution design document definition, commercial construct (CCaaS) High proficiency in defining top notch customer facing slides/presentations Proficiency in data visualization tools like Tableau, Power BI, Quicksight and others Nice To Have Experience in CPaaS platforms (Twilio, Infobip) for synergies between Communication Platform As A Service & Contact Center As a Service Understanding of cloud platforms (e.g., AWS, Azure, Google Cloud) and their services for scalable data storage, processing, and analytics Work on high velocity Presales solution consulting engagements (RFP, RFI, RFQ) Define industry specific use cases (BFS & I, Telecom, Retail, Manlog etc) Defining Business Case Preferred Skills Add here AND change text color to black or remove bullet and section title if not applicable Minimum Years Experience Required Add here AND change text color to black or remove bullet and section title if not applicable Additional Application Instructions Add here AND change text color to black or remove bullet and section title if not applicable Show more Show less

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title And Summary Associate Managing Consultant, Advisors & Consulting Services, Performance Analytics Associate Managing Consultant – Performance Analytics Advisors & Consulting Services Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. Our Advisors & Consulting Services team combines traditional management consulting with Mastercard’s rich data assets, proprietary platforms, and technologies to provide clients with powerful strategic insights and recommendations. Our teams work with a diverse global customer base across industries, from banking and payments to retail and restaurants. The Advisors & Consulting Services group has five specializations: Strategy & Transformation, Performance Analytics, Business Experimentation, Marketing, and Program Management. Our Performance Analytics consultants translate data into insights by leveraging Mastercard and customer data to design, implement, and scale analytical solutions for customers. They use qualitative and quantitative analytical techniques and enterprise applications to synthesize analyses into clear recommendations and impactful narratives. Positions for different specializations and levels are available in separate job postings. Please review our consulting specializations to learn more about all opportunities and apply for the position that is best suited to your background and experience: https://careers.mastercard.com/us/en/consulting-specializations-at-mastercard Roles and Responsibilities Client Impact Manage deliverable development and workstreams on projects across a range of industries and problem statements Contribute to and/or develop analytics strategies and programs for large, regional, and global clients by leveraging data and technology solutions to unlock client value Manage working relationship with client managers, and act as trusted and reliable partner Create predictive models using segmentation and regression techniques to drive profits Review analytics end-products to ensure accuracy, quality and timeliness. Proactively seek new knowledge and structures project work to facilitate the capture of Intellectual Capital with minimal oversight Team Collaboration & Culture Develop sound business recommendations and deliver effective client presentations Plan, organize, and structure own work and that of junior project delivery consultants to identify effective analysis structures to address client problems and synthesize analyses into relevant findings Lead team and external meetings, and lead or co-lead project management Contribute to the firm's intellectual capital and solution development Grow from coaching to enable ownership of day-to-day project management across client projects, and mentor junior consultants Develop effective working relationships with local and global teams including business partners Qualifications Basic qualifications Undergraduate degree with data and analytics experience in business intelligence and/or descriptive, predictive, or prescriptive analytics Experience managing clients or internal stakeholders Ability to analyze large datasets and synthesize key findings to provide recommendations via descriptive analytics and business intelligence Knowledge of metrics, measurements, and benchmarking to complex and demanding solutions across multiple industry verticals Data and analytics experience such as working with data analytics software (e.g., Python, R, SQL, SAS) and building, managing, and maintaining database structures Advanced Word, Excel, and PowerPoint skills Ability to perform multiple tasks with multiple clients in a fast-paced, deadline-driven environment Ability to communicate effectively in English and the local office language (if applicable) Eligibility to work in the country where you are applying, as well as apply for travel visas as required by travel needs Preferred Qualifications Additional data and analytics experience working with Hadoop framework and coding using Impala, Hive, or PySpark or working with data visualization tools (e.g., Tableau, Power BI) Experience managing tasks or workstreams in a collaborative team environment Experience coaching junior delivery consultants Relevant industry expertise MBA or master’s degree with relevant specialization (not required) Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines. 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Job Summary Lead end to end S&OP Process, S&OP submission to area/division. Core Job Responsibilities Demand Planning Lead S&OP Process by partnering with cross functional leads and teams comprising Trade Sales, Ethical Sales, Marketing, Supply Chain and Distribution, Market Insights, Commercial Excellence, Finance, etc Lead and conduct various meetings in the monthly S&OP cycle (e.g. pre demand review, KPI review, demand review, supply review, S&OP review, etc) Prepare the framework/templates for pre demand and demand reviews by incorporating various cuts from bottom-up volume and value sales forecasting perspective, e.g. Traditional Trade including Hospital (State/Region/CFA/ASM/Brand/SKU), Modern Trade and E-Commerce (Account/National/Brand/SKU), Government Institution (Account/National/Brand/SKU), Exports (Country/Brand/SKU). Understand and incorporate building blocks for driving incremental sales volumes. Building blocks would typically comprise of ethical, marketing and trade levers. Understand the KPI parameters for each building block, methodology for calculating incremental volume forecast for each KPI parameter (basis MMM or other intelligence; with alignment along with Market insights and Commercial excellence), understand the Integrated Business Planning (IBP) for each brand/category to understand the KPIs for sales building block. Critically analysis and evaluate the volume forecast or uptick for all KPIs especially trade KPIs (e.g. consumer promotion, visibility, Nutrition advisors, program stores, target incentives, etc) Consolidate baseline and building block volume projections for all SKU/ channel/ region/ state/ account combinations to understand overall business view, compare the same with previous month cycle/ plan/ latest rlbe for variance assessment. Present the demand bottom up projection in affiliate S&OP for decision making and alignment. Lead S&OP submission to Area/division including S&OP deck, workbook and other excel templates. In parallel, run statistical forecast module to validate the S&OP bottom up numbers. Take part in strategic business projects/ LTPs/ P2xBn exercises to under long terms business forecasts to build ADS for months beyond current calendar year. Work with Area Demand Lead and team on S&OP submission, follow ups and to understand and monitor demand KPI deliverables, including forecast accuracy and forecast bias, etc Monitor the inventory hygiene (T0 inventory) in terms on short expiry inventory. Highlight the short expiry inventory status and inventory write off risk, explore opportunities for inventory liquidation to minimize the risk. Closely monitor the forecast of New Product innovations to avoid any distressed inventory risk. Closely monitor inventory phase in phase out in case of replacement NPIs. Closely monitor supply constraints and/ or challenges, back order situation, and report to Area on prompt basis. Create appropriate elevation slides for discussion in Area S&OP. Publish affiliate S&OP calendar basis Area guidance and keep monitoring the developments for suitable changes Record minutes of every meeting in S&OP cycle, ensure prompt circulation of minutes along with action items, monitor timely completion of action items by concerned person/ dept accountable, ensure 100% participation in every meeting by all stakeholders, note absentees and inform concerned depts, monitor demand KPIs, etc Share affiliate S&OP pre read, prepare required dashboards to analyze the S&OP proposal with previous publish and other benchmarks, with required cuts e.g. brand, channel, state, region, account, sku, etc Work with business supply chain and ANSC on monitoring T0 inventory and drive DOH achievement as per plan/rlbe targets. Monitor T1 and T2 channel inventory at various cuts to be in line with plan/rlbe targets. Closely monitor accurately dialing of all consumer promotions (on invoice and off invoice) in S&OP cycles. Monitor production and execution of such promotions. Co-ordinate with ALOG and ANSC India to secure inventory as per the demand forecast and in line with the inventory holding norms. Monitor the inventory on hand (DOH) and production plan obtained from ANSC India and master arrival schedule from ALOG to proactively identify possible supply chain constraints and potential back-orders. Facilitate action to resolve such issues. Compile and publish the depot wise forecast for each SKU as outcome of S&OP process. Manage stock freshness issues, product MRP changes, facilitate preparation of price circulars. Create an ecosystem of driving a completely detailed oriented S&OP process and deliver a best-in-class S&OP process. Minimum Qualifications Minimum Education Graduation Education Level Major/Field of Study BTech. / MBA in Operations Management/Supply Chain/ with Finance Acumen Demand Planning, Operations Management, Supply Chain, Finance Experience MINIMUM WORK EXPERIENCE Minimum 10-12 Years of relevant Exp Experience in Demand Planning & S&OP Roles Preferably in FMCG / Consumer Goods / Nutrition / Pharma Skills Required Excellent interpersonal and networking skills Ability to work in teams with varied functional/technical knowledge. Strong analytical capabilities. Scenario planning, what if analysis, ability to relate data to business situation. Proficiency in Kinaxis, APO DP (or current equivalent integrated Global ERP/ supply chain planning systems), SAP ERP, APS, Tableau, Power BI, SQL and MS Office Result-oriented and ability to follow through on committed tasks High degree of self-management, personal organization skills and discipline People Management skills Strong finance acumen Smart at assessing market dynamics and inter channel play Show more Show less

Description Key Responsibilities include: Act as a project manager to ensure the right product are produced within the team and ensure appropriate project communication to all project members Support the design, development, and maintenance of ongoing performance metrics, investigations, reports, analyses, dashboards, etc. to drive key business decisions Participate in the build of scalable solutions / self-serve platforms that will provide data / KPIs to inform business decision making and support the Security & Loss Prevention operations in their day to day tasks and responsibilities Recognize and adopt best practices in reporting and analysis: data integrity, test design, analysis, validation, training, and documentation Apply data mining and quantitative analysis to understand how our customers interact with us and identify the best way to improve the customer experience and meet our loss reduction goals Acquire various data sources to enable holistic analysis at a global level Establish performance benchmarks, conduct analyses, and prepare reports on all key CMRS goals and metrics Develop and maintain standard operating procedures, emergency response procedures, and preventive maintenance programs. Ensure standardization and consistency with best-in-class operating practices. Engage, coach, train, and influence business partners to be an extension of Loss Prevention by equipping them with knowledge to identify leading indicators of Loss Prevention risk and educate them on the appropriate escalation path Effectively address product loss mitigation, physical security considerations, potential and actual work place violence incidents per policy as well as conduct testing of the incident response plans Reviewing incident reports, documenting periodic trend summaries, and providing updates and recommended actions to management. Take calculated risks and challenge current practices to develop and deliver innovative solutions to meet or exceed the customer expectations Manage and coordinate with vendors to resolve any incidents during emergency situations. This may require to physically be dispatched on to site to investigate and resolve the issue. Travel up to 25% domestically Key job responsibilities Key Responsibilities Include Act as a project manager to ensure the right product are produced within the team and ensure appropriate project communication to all project members Support the design, development, and maintenance of ongoing performance metrics, investigations, reports, analyses, dashboards, etc. to drive key business decisions Participate in the build of scalable solutions / self-serve platforms that will provide data / KPIs to inform business decision making and support the Security & Loss Prevention operations in their day to day tasks and responsibilities Recognize and adopt best practices in reporting and analysis: data integrity, test design, analysis, validation, training, and documentation Apply data mining and quantitative analysis to understand how our customers interact with us and identify the best way to improve the customer experience and meet our loss reduction goals Acquire various data sources to enable holistic analysis at a global level Establish performance benchmarks, conduct analyses, and prepare reports on all key CMRS goals and metrics Develop and maintain standard operating procedures, emergency response procedures, and preventive maintenance programs. Ensure standardization and consistency with best-in-class operating practices. Engage, coach, train, and influence business partners to be an extension of Loss Prevention by equipping them with knowledge to identify leading indicators of Loss Prevention risk and educate them on the appropriate escalation path Effectively address product loss mitigation, physical security considerations, potential and actual work place violence incidents per policy as well as conduct testing of the incident response plans Reviewing incident reports, documenting periodic trend summaries, and providing updates and recommended actions to management. Take calculated risks and challenge current practices to develop and deliver innovative solutions to meet or exceed the customer expectations Manage and coordinate with vendors to resolve any incidents during emergency situations. This may require to physically be dispatched on to site to investigate and resolve the issue. Travel up to 25% domestically About The Team The Control Room Manager – CMRS (Centralized Monitoring and Response System) position serves as operational resource to support the Security Command Center. This position will provide analytics support and accountability for the overall deliverables of the command center. The position will require 24x7 on-call and scheduled weekend work support where necessary. About CMRS Centralized Monitoring & Response System (CMRS) is designed to replace mitigating physical/manual controls against identified risks associated with People, Assets and Information of Last Mile (LM) Distribution Centers (DC) in India. CMRS involves a series of video surveillance, two-way voice enabled control and contact/pressure sensors linked controls which are capable of replacing man guarding based controls through alarms and emergency response at Amazon delivery stations (DSs). These devices are connected to a Control Room that is able to receive real time alerts, duress alarms and monitor critical process paths otherwise conducted manually by guards deployed at stations. Basic Qualifications Basic Qualifications Bachelor’s Degree or 5+ equivalent professional experience 2+ years of people management experience 3+ years of experience in control room management, law enforcement, loss prevention, risk management, supply chain management, or other related field Relevant work experience in data science, business analytics, business intelligence (BI), or comparable experience in big data environments Experience in data mining and dataset preparation using SQL Experience in data visualization tools like Tableau or Quicksight Experience writing scripts using Python Proficiency in Microsoft Office Suite Good critical thinking skills and attention to detail 3+ years of experience with security equipment such as intrusion detection devices, access control systems, and video review system Preferred Qualifications Preferred Qualifications Familiarity with Lean Six Sigma concepts desired and certification Experience handling workplace violence situations Relevant work experience in data science, business analytics, business intelligence (BI), or comparable experience in big data environments Be solutions-focused, customer-focused, and always deliver excellent follow-up. Awareness and implementation of best practices related to the utilization of physical security systems, investigation techniques, effective oversight of contract security officers, and distribution center loss mitigation techniques Comfortable working in a fast-paced ambiguous environment Ability to prioritize and manage multiple responsibilities Analytical leader experienced in performance based, action and results oriented management, strong project manager and effective problem-solver. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - ATSPL - Karnataka Job ID: A2953750 Show more Show less

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Data Job Details About Salesforce We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place. Decision Scientist, Next-Gen Success About Salesforce We’re Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place. Learn More About Our Culture: Our Story & Core Values: Bringing People together changes everything Women Leadership: How Salesforce is nurturing women tech leaders of the future Everyone can be a Trailblazer with Salesforce Why Bring Your Kids to Work Day is so much more than one day of fun Learn More About DnA: Who We Are We’re Data and Analytics, a team of more than 300 with expertise in business intelligence, data science, visualization, and data engineering, dedicated to providing trusted data, rigorous analysis, and actionable insights our partners use every day, enabling them to transform and grow Salesforce products, services, and solutions. We build strong, enduring partnerships with leaders and teams across the company. These relationships develop our understanding of every business we’re engaged with, deepen over time, and enhance our ability to highlight emerging challenges and opportunities. We’re continuously connected to our stakeholder community, so we don’t need time to “get up to speed” when the landscape changes. We move as quickly as the data does. Responsibilities Analyze and evaluate the backend implementation of our Agentforce external and internal offerings, helping the team to improve overall agent quality. Visualize data through dashboards and reporting tools like Tableau to present findings or recreate analyses Apply statistical techniques and data science evaluation metrics to experiments, designing them in collaboration with business and technical teams. Organize and present findings via robust technical documentation and collateral, presenting to a variety of audiences. Work with Product Managers to analyze impact of their products, developing product-specific KPI’s and metrics for tracking success against business goals. Deliver thought leadership and ideas to other technical teams, acting as an analytical ambassador to various across the company. Requirements Bachelor’s degree in a quantitative field, such as mathematics, statistics, computer science, etc. Master’s degree preferred. At least two years of experience in an analytical role of some kind (Data Scientist, Decision Scientist, Data Analyst, etc.) Strong proficiency in SQL Proficiency in an analytical language of some kind, such as R or Python Experience with data visualisation tools, Tableau preferred You have strong understanding of statistical methods and have applied them in an enterprise setting. Excellent communication and presentation skills Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. Show more Show less

The Relationship Management Group (RMG) serves as the centralized point of contact for current and prospective third-party asset managers for Morgan Stanley Wealth Management (MSWM). As part of RMG, the Distribution Intelligence (DI) team goal is to enhance sales and revenue opportunities through the marketing of data sets and training asset managers on how to uncover sales insights and topics of focus. Data is increasingly important as asset managers search for new and more efficient ways to target financial advisors. The team searches for new formats and innovative ideas to enhance the process including delivery and communications. The Morgan Stanley differentiator is to be not just a data provider but a collaborator to enhance mutual business opportunities with an asset manager. The Candidate Will Be Tasked With Assist in the daily operations, workflow, communication, design, and distribution of the Morgan Stanley Distribution Intelligence Program for Asset Managers Leverage MSWM analytic tools to design and test new data sets Ensure accurate and timely analytics for asset management partners and internal stakeholders. Assist with internal technology projects that enhance current data offerings to our asset managers Develop an understanding of the business intelligence segment of asset management and the evolving role that it plays within distribution, marketing, product, and national accounts teams. Assist in developing data proposals and sales presentations. Analyze and optimize current processes to produce more efficient work flows Perform quality assurance tests on data files prior to release to subscribers Interface with various sources within the Firm including Data & Analytics, Investment Solutions and National Sales Develop a conversational knowledge of trending topics including predictive analytics and artificial intelligence. Assist in the research of data inquiries from current subscribers Maintain a conversational knowledge level of investment trends, Firm themes, tools and practice management resources. Attend weekly team (DI) conference calls and RMG meetings and events Qualifications Bachelor’s Degree with emphasis on marketing, business analytics, finance or equivalent experience 3+ years of Wealth Management and/or Asset Management or Data and Analytics experience working with data and / or sales teams Proficiency in Excel is a requirement Basic understanding of database technologies and SQL languages Familiarity with business intelligence software such as Tableau or Power BI Personal Specifications A unique combination of data analytics and sales experience is highly desirable The successful candidate will demonstrate high personal initiative, the ability to work independently and be a strong team player Client service focused with ability to think strategically and develop innovative ways to optimize data, sales and training Detail oriented and highly organized with ability to manage multiple projects in a fast-paced environment Effective communication and presentation skills, especially in small group settings What You Can Expect From Morgan Stanley We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work. Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents. Show more Show less

Maximize Your Impact with TP Welcome to TP, a global hub of innovation and empowerment, where we redefine the future. With a remarkable €10 billion annual revenue and a global team of 500,000 employees serving 170 countries in over 300 languages, we lead in intelligent, digital-first solutions. As a globally certified Great Place to Work in 72 countries, our culture thrives on diversity, equity, and inclusion. We value your unique perspective and believe that your talent is the missing piece that completes our vision for a brighter, digitally driven tomorrow. The Opportunity In this role, the Director of Quality Assurance, ensures all services meet quality standards as per client’s business requirements. The key objective is to understand customer expectations and needs, aligning to TP’s Quality standards and managing quality control process for Technology clients. The Responsibilities & Duties Being highly analytical and will manage and focus on review of key drivers, metrics and operational processes for Technology accounts Managing BEST QA framework Implementation for Technology account Demonstrate commitment to program internal customer satisfaction Defining audit strategies to ensure maximum improvement in quality performance Using smart logic in sampling for transactional audits Optimizing QA staff for maximum efficiency (productivity and accuracy) Ensuring complete audit coverage operator wise as per audit plan and budgeted manpower Analyzing the reason of errors and concentrations of errors for improvement Ensuring RCA (root cause analysis) for escalations within operations Reviewing and redefining end to end non-compliance monitoring process Conducting daily hygiene checks on KPI outlier (operators) like AHT, CSAT and FCR to improve performance Designing Key Performance Indices and defining Key Responsibility Area for QA staff Recommending KPI changes as and when required to business to improve performance Managing end to end QA employee life cycle in operations Managing manpower budget and hiring of QA staff Responsible for career development and growth path for QA staff Drive continuous improvement initiatives and automation opportunities to improve effectiveness and build efficiencies in program. Involve self in RFP for new accounts and managing transition as part of Quality function. The Qualifications Graduation degree 12+ Years Experience in Service industry with 5 – 7 Years in Transactional Quality managerial role Minimum Lean Six Sigma Green belt certification is must. Experience in CSAT/ NPS metric management Customer Service Orientation Excellent verbal and written communication. Data analysis and statistical aptitude Good interpersonal skills. Quality improvement project delivered using PDCA/Six Sigma or LEAN Methodology Exposure to handling clients and operations Stakeholders independently Advanced Excel Skill preferably expertise in Power BI, Tableau etc will be preferred Six Sigma/ LEAN or Equivalent certification is preferred Skills for planning, assigning and directing work. Ability to coach, develop action plans which maximize performance and provide effective feedback. Pre-Employment Screenings By TP policy, employment in this position will be contingent on your successful completion and passage of a comprehensive background check, including global sanctions and watch list screening. Important | Policy on Unsolicited Third-Party Candidate Submissions TP does not accept candidate submissions from unsolicited third parties, including recruiters or headhunters. Applications will not be considered, and no contractual association will be established through such submissions. Diversity, Equity & Inclusion At TP, we are committed to fostering a diverse, equitable, and inclusive workplace. We welcome individuals from all backgrounds and lifestyles and do not discriminate based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences. Show more Show less

Min 2yrs of operational business and/or consultancy exp, with a focus on business intelligence and analytics. Exp in implementing and utilizing business intelligence and process mining tools, with a preference for knowledge in Celonis. Required Candidate profile Excellent communication abilities, including facilitation, sales, and conflict mgt. skills. Proficiency in Microsoft Office and familiarity with tools like Power-BI, Tableau, Celonis, Adonis, Camunda.

The Market Development Programs team at Red Hat is seeking a skilled Reporting Analyst to enhance our analytics and reporting capabilities, supporting global and regional stakeholders across the Market Development organization. In this pivotal role, you will create and manage Salesforce reports, CRM Analytics (CRMA) analytical reports, and Tableau dashboards, delivering insightful data for strategic decision-making and operational excellence. Operating in a dynamic, results-driven environment, you'll work closely with cross-functional teams and senior leadership to provide accurate, actionable insights crucial for Quarterly Business Reviews (QBRs), regional meetings, and other essential reporting needs. This role reports directly to the Manager of Market Development Programs and offers an opportunity to significantly influence the organization's analytical practices and performance reporting. What Will You Do Design, develop, and maintain comprehensive Salesforce reports to support day-to-day business operations and performance measurement Create advanced CRM Analytics (CRMA) reports and dashboards, providing detailed analysis to facilitate informed decision-making at global and regional levels Develop interactive and insightful Tableau dashboards that clearly visualize key performance metrics and trends Collaborate closely with stakeholders across various regions and functions to gather requirements and deliver tailored reporting solutions Provide analytical support and key data insights for Quarterly Business Reviews (QBRs), regional meetings, and ad-hoc reporting requests Ensure data accuracy, consistency, and timeliness across all reporting deliverables, maintaining the highest standards of quality Identify opportunities to streamline reporting processes, enhance efficiency, and drive continuous improvement within reporting and analytics practices Act as a trusted advisor to stakeholders, proactively identifying trends, insights, and recommendations based on data analysis What Will You Bring Bachelor’s degree in Business, Analytics, Information Systems, or a related field Minimum of 3-5 years experience in a reporting or analytics role, preferably within sales, marketing, or related operational teams Proven expertise in creating and managing Salesforce reports and dashboards Solid experience with CRM Analytics (CRMA), developing detailed analytical reports and insights Proficiency with Tableau or similar data visualization tools; demonstrated capability in creating intuitive and impactful dashboards Strong analytical and problem-solving skills, with an ability to interpret complex data and translate insights into actionable business recommendations Excellent communication and interpersonal skills, able to effectively engage with diverse, global stakeholder groups High level of attention to detail, accuracy, and commitment to delivering high-quality work under tight deadlines Ability to thrive in a fast-paced, agile environment, adapting swiftly to shifting priorities Familiarity with sales and marketing systems such as Outreach, Drift, Marketo, and other related platforms is an added advantage About Red Hat Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. Inclusion at Red Hat Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village. Equal Opportunity Policy (EEO) Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law. Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee. Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email application-assistance@redhat.com. General inquiries, such as those regarding the status of a job application, will not receive a reply. Show more Show less

Summary Position Summary TC2 – Tax Operate (USI) – EMO team Support on Delivery and Compliance Provide governance and project management on large Investment Management Tax Compliance engagements and ensure transparency to the Client’s tax compliance and reporting process through a web-based portal. Generally, these engagements involve services provided by multiple Deloitte Tax service lines Plan and execute against specific client service plans developed for service delivery on each engagement Monitor service line compliance processes with established engagement protocols and tax filing deadlines Monitor and ensure engagement deliverables are posted and that tax return status is accurately documented by their respective service line in the web-based platform Thoroughly and accurately document issue, actions taken and issue resolution Identify and escalate service line issues promptly and in accordance with engagement communication protocols. Actively participate in issue resolution. Work with the respective service lines in Identifying and resolving issues and sharing insights to improve our efficiency will be a key component. Manage staffing assignments across service lines, generate and track variance reports, and allocate tax return tasks to teams based on the type of return, team availability, and task complexity to ensure timely fulfillment of commitments within the agreed turnaround times. Partner with other team members to help identify new opportunities to leverage to your engagements across multiple service lines Develop strong working relationships with business units/service lines within Deloitte Tax and conduct regular conference calls with service lines/business unit POC’s to discuss engagement status and to facilitate issue resolution. Prepare and review engagement status reports which are delivered to client on a monthly basis Develop strong working relationship with Clients and lead the conference calls with the client to discuss compliance and obligation status Manage the contracting requirements, engagement financials & scope renewal process You will continuously build on technical competence by keeping up to date on trends, developments and technical authorities and apply them to complex situations. Create reporting dashboards working on digital business tools – Excel/Macro, Alteryx, PowerBI, Tableau, etc Develop staff by means of training and mentoring. Support on Transition Run the entire Transition process and prepare necessary documentation Work with the staff to set up the web-based platform for service delivery tracking Following up with Deloitte teams to tracking the transition status and maintain the transition tracker (keeping it up to date) Drafting the Statement of work Tracking scope/fee changes Qualification: Post-graduation/master’s in business administration Related work experience/project management office experience for min 4 years Excellent verbal & written communication skills (English) Ability to multi-task and manage multiple client projects simultaneously Strong organizational skills Critical thinking and problem-solving skills Ability to quickly adapt to changes Self-motivated Ability to apply training to real-life scenarios Desire for challenging role with heavy interaction with Partners, Directors and Senior Managers Excellent technology skills-Power BI, SharePoint, Tableau and Alteryx, Excel, Word and PowerPoint are required. Any project management credentials would be an added advantage (eg.: PMP, Prince2). Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Professional development From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. Requisition code: 304906 Show more Show less

Role Description Division Overview At Deutsche Bank Ivestment Banking (IB) Operations is part of the broader CB, IB and CRU Operations division and it provides the support and control infrastructure that enables the bank to develop and deliver financial products throughout the world. Within IB Ops, professionals are responsible for the management and execution of transactions in a manner which maximizes profitability and minimizes risk. Margin & Treasury Operations (MTO) comprises of two primary function- Collateral Management & Valuations (CMV and Treasury Operations. Treasury Operations includes Money Market Operations and Nostro Management. Nostro Management operations is responsible for providing a sound cash management capability to manage the movements of cash within DB which is critical for the bank to effectively manage its liquidity. We use the Global Cash Management System (GCMS) to capture contractual flows from various front and back office systems real-time to forecast timely funding requirements for Nostros Central Banks based on settlement and follow up with the Traders Desk, etc. as per requirement. The NM ops team in India supports the APAC, EMEA and Americas regions. Position Description Scope of Role Directly responsible for managing the function Efficiently manages initiatives and prioritizes work load to ensure goals are met Develop and implements new processes/procedures to improve operational efficiency and reduce risk Collaborate across teams functions regions Key Expectations: Background Treasury or Liquidity Management. Strong organisational skills; ability to identify and prioritise multiple tasks based on criticality, impact and franchise importance. Exceptional communication skills verbal, written and presentation. Independent problem solver who demonstrates accountability as well as execution capability. Ability to independently coordinate and manage work requirements across multiple business areas and functions. Ability to work in a fast-paced, highly regulated environment. Ability to connect with people as well as desire to learn process flows. Dedication to servicing a demanding internal and external client base. Your key responsibilities CORE RESPONSIBILITIES: The person will be providing oversight and governance for Nostro Management processes that typically have a high level of client servicing, monetary exposure, regulatory risk and reputationalfinancial loss due to transaction nature, which can impact client relationships. Responsible for day to day running of Nostro Management function globally and line management of 40+ team members. Re-engineering the current process to meet the changing needs of the business. Leading/contributing to various projects which are kicked off in the department to increase efficiency in the process. Responsible to ensure daily tasks are carried out effectively, efficiently and accurately protecting the Bank to any financial and Regulatory risks Responsible for Timely delivery of daily/WeeklyMonthly audit requests processing customer query resolutions within provided Benchmark with the expected fashion. Complete and Confirm all the activity and escalation of outstanding trade queries as per processing queues Maintain the Quality and completeness as required by the business. Expected to monitor KPIs and KRIs of the process. Lead and contribute to Global initiatives that could be strategic and tactical in nature Should have detailed understating of Funding, reconciliations, settlements processes Strong operations management and project management skills are required. Ability to work independently and deliver results in a high-pressured environment. Ability to understand process risks and ensure timely reporting and escalation of critical risks & non-compliance with policies, standards, and limits. Ability to challenge the status quo and drive automation/process efficiency. Strong attention to detail and accuracy with an ability to notice discrepancies/issues. Strong verbal and written communication skills and effective interpersonal skills. Ability to ask probing questions to gather information and resolve issues and where appropriate, able to articulate own position and reach a consensus in the light of differing views. Close interaction with regional and global teams to ensure consistency in procedures and policy and to stay aware of organizational objectives Ensuring processes and procedures are complied with relevant legal and regulatory requirements Partner with the project team to develop requirements for system enhancements and assist with user acceptance testing. Participate in change the bank (CTB) initiatives of the team as well as domain-wide. Ability to mentor and coach team members. People Management The behaviours provided below should be adopted by all Deutsche Bank employees in relation to their development and management of others. Supports the development of an environment where people management and development is the number one priority. Coaches direct reports and others in the organisation, as appropriate Actively supports the business strategy, plans and values, contributing to the achievement of a high performance culture Takes ownership for own career management, seeking opportunities for continuous development of personal capability and improved performance contribution Acts as a role model for new employees, providing help and support to facilitate early integration and assimilation of their new environment Supports tough people decisions to ensure people performance is aligned with organisation imperatives and needs. Addresses individual performance issues, where necessary, to drive for high performance Your skills and experience 12-15 years of experience in the financial services industry with strengths including the ability to manage multiple teams servicing across regions Background in Treasury or Liquidity Management. Proven track record of delivery with clear evidence of Problem solving. Ability to present complex issues/ideas to all levels of management in a highly professional and understandable manner Experience with mentoring new staff to maintain continuity in key functions within the groups mandate as well as building and maintaining partnerships with key stakeholders Build & maintain strong relationships with on-shore partners and Stakeholders. Strong organizational skills; ability to identify and prioritize multiple tasks based on criticality, impact and franchise importance. Knowledge of Tableau, Alteryx and other self-service analytical and data interpretation tools will be an advantage Essential: Detailed knowledge of the front to back process in an investment banking environment with focus on Treasury. Proven ability to manage multiple product systems. Proven problem solving and troubleshooting skills Desirable: Strong knowledge of Microsoft Office products Proven Change Agent: Able to demonstrate delivery of a change initiative and challenges operating model identify process improvements and work with both business and support partners to enhance effectiveness of control environment and improve accuracy of reporting Education/ Qualifications Degree in Finance, Commerce or related field, or have a minimum of 12 years of work experience in a Banking/Finance environment. Experience working in a global, cross matrix reporting organization. Professional or Investment banking qualifications are not a must but will be looked upon favourably.

Role Description Reconciliation Transformation Program has a requirement for a project lead/business analyst to support the continuous improvement work stream within CB&S-GTO for building and on-boarding reconciliations onto strategic recon platforms. The SME is responsible for working within the information Transformation group, participating in a team responsible for report generation and data analysis utilizing database management software/tools against various database platforms. In this role you will assist in the development of automated reports, analytical and management reports, and data definitions across multiple computing environments. You will develop technical expertise in data mining and report development methodologies, techniques and tools to ensure deliverables meet the needs of both internal and external business customers. Manage escalations and ensure resolutions on or before time. Plan and manage risks and detail mitigation strategies. Your key responsibilities Managing several concurrent projects all the streams in scope of the program Creation of continuous improvement projects BOW within Reconciliations, Network Management and Financial Market Infrastructure Responsibility for the on-time delivery of projects to time and cost Manage scope of deliveries, manage expectations and ensure clear and concise communication to sponsors, team members and Transformation Lead Project tracking for the related work stream Risk and issue management. Interface with upstream data providers, both in terms of development deliverables and issue escalation Work closely with the Program Manager and program team to ensure on time delivery of Projects. Proactively question and challenge processes and key stakeholders to identify areas of potential inefficiency. Maintains customer focus, provides value addition to stakeholders and ensures prioritization of tasks to manage costs; works collaboratively with all parties to resolve potential conflicts. Drafting and reviewing critical project documents like BRD [Business Requirement Doc], SOP [Standard Operating Procedure], various MIS reports by liaising with Business Operations and Technology teams Establish, monitor and run governance around business reconciliations with respect to production status monitoring, exceptions handling, process/regulation adherence, information collation, presentation and reporting Stakeholder management across board with multiple business operations, technology teams and vendors Reporting on overall program status, outstanding milestones, Issues, risks and dependencies. Your skills and experience Skills Knowledge on performing feed analysis for upstream and downstream settlement systems Expertise in building matching rules/logic on Reconciliation Platforms Demonstrable adherence to the Banks Values and Beliefs Strong Process/ change management experience with an exposure to control practices Six Sigma Black Belt and Lean certified (Not Mandatory) Inquisitive and probing approach to problem solving and general assessment Ability to work well under pressure in a fast-paced environment and always with professionalism Strong ability to identify process efficiencies, suggest improvements and implement where feasible Good verbal and written communication skills with experience of reporting to senior management Good ability to interact with, collaborate, communicate, and influence individuals at all levels Ability to be open minded, share information, transfer knowledge and expertise to team members Ability to work in an independent capacity without supervision Good to have functional/fundamental knowledge of reconciliations various business lines/products related to Fixed Income/Listed Derivatives/ Margin/Treasury/ KYC Ops Good to have working/fundamental knowledge of reconciliation tools like TLM/DUCO etc. Good to have working/fundamental knowledge of visual representation tools like Tableau Good presentation skills reporting and classroom sessions Experience: Hands on experience on strategic reconciliation tools like DUCO and TLM (preferred) Minimum 8 years of Investment Banking (Operations) experience with familiarity of International and domestic financial instruments 3+ years of Reconciliations knowledge (Inter-System and Nostro/Depot reconciliations) and working on change the bank/financial industry projects. Excellent knowledge of Control & Admin (Core Reconciliations) 3+ years project and programme delivery, preferably on platform migrations Ability to work independently & deliver in demanding environment to meet the set target. Team player, highly motivated, practical problem solver Masters Degree level education preferred (Not Mandatory) Ability to meet commitments and deadlines whilst maintaining peerless quality.