Systems Integration Specialist Advisor

Job Description

Your Role As a member of the Security Technology Operations (STO) team at Zurich Insurance, the Lvl2 Security Technology Analyst will work with a global security toolkit, focusing on Flexera and SAS (Safeguard Authentication Services formally known as QAS). The role involves taking a lead in incidents and service requests, supporting the product lead and service manager, and providing advanced troubleshooting and mentorship to more junior Lvl1 team members. Key Responsibilities: Lead and manage incident and request handling Attain and maintain SLAs and KPIs, providing detailed reporting and the timely escalation when necessary to management Ensure system/application alerts are promptly acknowledged and actioned Escalate complex issues to STO management and leadership as necessary Lead and support patching, upgrades, and configuration changes with onshore team members Manage high-priority incidents and requests Ensure strict compliance with audit controls and evidence requirements Lead troubleshooting of complex file transfer issues and support Lvl1 team members Mentor and share advanced knowledge with Lvl1 analysts Identify and help implement automation and optimization opportunities Experience: Prior experience with and understanding of Linux server administration. Certification such as Linux+ would be preferred 5-7 years of experience in a security operations role Proven advanced troubleshooting capabilities Exceptional communication skills and the ability to mentor junior team members Prior experience with and understanding of networking concepts and protocols, including TCP/IP, DNS and firewalls 5-7 years of experience in a security operations role. Proven advanced troubleshooting capabilities on both Windows and Linux Exceptional communication skills and the ability to mentor junior team members Your Role As a member of the Security Technology Operations (STO) team , the Lvl2 Security Technology Analyst will work with a global security toolkit, focusing on Flexera and SAS (Safeguard Authentication Services formally known as QAS). The role involves taking a lead in incidents and service requests, supporting the product lead and service manager, and providing advanced troubleshooting and mentorship to more junior Lvl1 team members. Key Responsibilities: Lead and manage incident and request handling Attain and maintain SLAs and KPIs, providing detailed reporting and the timely escalation when necessary to management Ensure system/application alerts are promptly acknowledged and actioned Escalate complex issues to STO management and leadership as necessary Lead and support patching, upgrades, and configuration changes with onshore team members Manage high-priority incidents and requests Ensure strict compliance with audit controls and evidence requirements Lead troubleshooting of complex file transfer issues and support Lvl1 team members Mentor and share advanced knowledge with Lvl1 analysts Identify and help implement automation and optimization opportunities Experience: Prior experience with and understanding of Linux server administration. Certification such as Linux+ would be preferred 5-7 years of experience in a security operations role Proven advanced troubleshooting capabilities Exceptional communication skills and the ability to mentor junior team members Prior experience with and understanding of networking concepts and protocols, including TCP/IP, DNS and firewalls 5-7 years of experience in a security operations role. Proven advanced troubleshooting capabilities on both Windows and Linux Exceptional communication skills and the ability to mentor junior team members