Department: Solutions Consulting Employment Type: Full Time Location: India Description At Vitech, we believe in the power of technology to simplify complex business processes. Our mission is to bring better software solutions to market, addressing the intricacies of the insurance and retirement industries. We combine deep domain expertise with the latest technological advancements to deliver innovative, user-centric solutions that future-proof and empower our clients to thrive in an ever-changing landscape. With over 1,600 talented professionals on our team, our innovative solutions are recognized by industry leaders like Gartner, Celent, Aite-Novarica, and ISG. We offer a competitive compensation package along with comprehensive benefits that support your health, well-being, and financial security. Senior Consultant, Solution Delivery (AKA: Senior Business Analyst) Hybrid Role, Hyderabad Overview: As a Senior Consultant in Solution Delivery at Vitech you'll be instrumental in guiding our clients through their transformation journeys, leveraging Vitech’s innovative products. As a vital implementation team member, you’ll excel at translating client business needs into impactful solutions within our platform. Your ability to understand client priorities, collaborate effectively with agile teams and stakeholders, and deliver successful solutions is key to ensuring both client satisfaction and company success. We’re looking for someone with strong communication and problem-solving skills, a natural curiosity, empathy, and a customer-centric and product-first-focused approach. What you will do: Analyze & Document Business Needs: Lead the analysis of client business requirements and refine features and stories for client implementations, ensuring that customer requirements business needs are met with Vitech solutions. Develop Scalable Solutions: Utilize Domain and Vitech product knowledge to solve customers’ business needs, while ensuring that the solutions are scalable, repeatable and adherent to the ‘product-first’ approach. Manage Backlog: Closely collaborate with internal project leadership and customer to define, estimate, and prioritize program backlog for implementations projects. Build Strong Client Relationships: Cultivate deep connections with customers, gaining a thorough understanding of their core needs and business objectives, while articulating how those needs are met with Vitech products. Mentor & Guide: Serve as a mentor to both customers and team members, bridging knowledge gaps and fostering continuous improvement. Root Cause Analysis: Delve into the underlying challenges driving customer needs and project requirements to facilitate comprehensive discussions and solutions. Liaison Role: Act as the bridge between the agile team and the user community, facilitating clear communication during the project implementation. What We're Looking For: Product Expertise: Become a go-to expert on our products, with a talent for building strong relationships and understanding client needs. Consultative Approach : Uses the consultative mindset to advise customers on how to best achieve their business objectives by using Vitech products. Clear Communicator: Possess excellent verbal and written communication skills, with the ability to build relationships and to convey complex information clearly and concisely to both technical and non-technical stakeholders. Team Player: Thrive in cross-functional teams, fostering a collaborative and inclusive environment. Analytical Thinker: Demonstrate strong analytical and problem-solving skills, focusing on identifying root causes and developing effective solutions. Adaptable & Proactive: Show flexibility in adapting to changing client needs and requirements, while maintaining focus on proper work prioritization. Curiosity & Empathy: Display an inquisitive nature and empathy, driving your proactive approach to asking questions and seeking a deeper understanding of client challenges and goals. Agile & SDLC Knowledge: Have a solid understanding of industry-standard SDLC methodologies and Agile implementation approach. Tool Savvy: Experience with Agile and Issue Management toolset, particularly the Jira Suite. Education: BA/BS Degree: A degree in a Business, Engineering, or Computer Science-related field is required. Bonus Points: ERP Implementation: Experience in ERP implementation or integration projects is highly desirable. Successful Track Record: Proven success in translating business requirements into functional specifications that drive project success. SQL knowledge is a big plus to aid quicker onboarding on the data model to support Migration projects. Experience in 'front-end' system configurations to deliver value to the customer, a plus. Experience with acceptance of the delivered functionality in the agile setting through validation of key business scenarios in the system. Experience with System Integration Testing (SIT) and User Acceptance Testing (UAT) phases of the system implementation cycle. Join Us at Vitech! We are looking for someone who’s ready to make a significant impact by turning client needs into powerful solutions. If you’re passionate about delivering excellence and driving transformation, we’d love to hear from you! Join us in delivering innovative solutions that make a real difference for our clients. At Vitech, we believe that diversity fuels innovation, and we’re committed to creating an inclusive workplace where everyone can thrive. We’re an Equal Opportunity Employer and welcome all qualified applicants regardless of race, color, national origin, religion, gender, gender identity, sexual orientation, age, disability, or veteran status.
